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Hotel Departments Overview

The document describes several departments of the accommodation industry: - The Sales and Marketing Department aims to identify and communicate with guests to maximize profitability. - The Security Department is responsible for protecting guest safety and security through procedures and responding to threats. - The Accounting Department tracks finances like purchases from guests. - The Human Resources Department decides staffing needs and how to efficiently fill positions to meet future challenges. - The Maintenance and Engineering Department properly maintains the hotel building, equipment, and grounds.

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99 views3 pages

Hotel Departments Overview

The document describes several departments of the accommodation industry: - The Sales and Marketing Department aims to identify and communicate with guests to maximize profitability. - The Security Department is responsible for protecting guest safety and security through procedures and responding to threats. - The Accounting Department tracks finances like purchases from guests. - The Human Resources Department decides staffing needs and how to efficiently fill positions to meet future challenges. - The Maintenance and Engineering Department properly maintains the hotel building, equipment, and grounds.

Uploaded by

Mc Jollibee
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Activity 7 Other Departments of the

Accommodation Industry.
24

1. Enumerate and describe the other departments of the accommodation


industry.
● Sales and Marketing Department

Sales and Marketing Department are important areas within the


hospitality industry as they directly correlate to the profitability of a
business. The goal of a hotel’s sales and marketing effort is to identify
and communicate with guests whose needs match the services and
facilities offered by the hotel.

● Security Department

Security is an important concern in every hotel. The Security Department


is responsible for implementing procedures which aim at protecting the
safety and security of hotel guests, visitors, hotel employees and the
hotel itself.

● Accounting Department

Accounting is used in the hospitality industry every time a guest


purchases meals, beverages, or a hotel room.

● Human Resource Department

The basic purpose of the Human Resource Department is to decide what


positions the organization will have to fill and how to fill them.
Organizations use Human Resource Planning to meet future challenges,
cut costs, and achieve greater efficiency.

● Maintenance and Engineering Department

The primary job of the engineering and maintenance department is to


properly maintain the hotel building, equipment and grounds.
2. What are the four functions of sales and marketing?
● Sales
● Convention Services
● Advertising
● Public Relations

3. What is the importance of the Security Department of the Hotel?

This department is important because hotel guests want to feel safe in


their temporary homes. It is also the moral and legal responsibility of a hotel to
protect its guests and their property against threats posed by human beings
with a conscious intent to harm them.

● Maintain professional appearance


● Maintain key control
● Understand and response to alarm devices
● Maintain hotel safety and security
● Maintain departmental security and loss control
● Handle emergencies
● Administer first aid
● Patrol hotel property
● Write reports
● Keep records

4. What is the importance of HR in an organization?

Organizations use HRP to meet future challenges, cut costs, and achieve
greater effectiveness

● Create a talent pool


● Prepare people for future
● Cope with organizational changes
● Cut costs
● Help succession planning
5. What is the primary job of the Engineering and Maintenance of a Hotel?

The primary job of the engineering and maintenance department is to


properly maintain the hotel building, equipment and grounds. The Engineering
and Maintenance department also includes duties and responsibilities such as
property operations, planned preventive maintenance, and fire and life safety.

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