ARYAMANNNN
ARYAMANNNN
A REPORT
ON
AT
Submitted by:
ARYAMAN
(01235101720)
1
TABLE OF CONTENTS
II ACKNOWLEDGEMENT 4
CHAPTER
I INTRODUCTION OF INDUSTRY 12-17
II
II OBJECTIVES OF THE INTERNSHIP 18-19
VIII CONCLUSIONS 51
IX RECOMMENDATIONS 51
X LIMITATIONS 52
I BIBLIOGRAPHY 53
CHAPTER I BROCHURE 54-56
IV II RULES AND REGULATIONS
III MANUALS
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DECLARATION
I hereby declare that the project entitled “on SALES AND MARKETING
STRATEGIES “ under the guidance of Mr. ISHWAR SINGH (assistant professor)
submitted in the partial fulfillment of degree of Bachelor of Business Administration 5th
semester from “MANAGEMENT EDUCATION AND RESEARCH INSTITUTE “ , New Delhi.
This is my original work and this project work has not formed the basis for the award of
any degree to the best of my knowledge .
Date :
Name :
Enrollment No.
3
ACKNOWLEDGEMENT
I would also like to express my regards to Mr. ISHWAR SINGH (assistant professor) for
him constant encouragement and support. I would also like to express my immense
gratitude towards all the lectures of our college for providing the invaluable knowledge,
guidance, encouragement extended during the completion of this project.
I extend my sincere gratitude to all my teachers and guide who made unforgettable
contribution . Due to their sincere efforts ,I was able to excel in the work entrusted upon
me.
Name :
Enrollment No. :
Course : BBA
(Signature of student)
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CERTIFICATE OF THE COMPANY
5
SUMMER TRAINING APPRAISAL
Programme:
A B C D
1. Technical knowledge gathered about the industry and the job he/she was involved.
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7. Creativity and ability to innovate with respect to work methods & procedures
9. Presentations skills
12. Acceptability (patience, pleasing manners, the ability to instill trust, etc.)
14. In what ways do you consider the student to be valuable to the organization?
15. Punctuality
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Assessor’s Name:
Designation:
Email id:
Contact No:
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EXECUTIVE SUMMARY
LEARNINGS
By far the product has given me immense exposure of the marketing environment
& education Sector. I learnt each Stage of the internship, it gave me a great
exposure and I have more responsible person after this I got know how the
company works inside-out. The number of responsibilities delegated to me helped
me to explore the industry completely.
From BUSINESS:-
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From INDUSTRY:-
A little variation in the pricing strategy of the competition may divert lot of
customer. So a continuous check over competitor’s products & Prices
should be kept.
In the education industry which has a seasonal operation, promotional
Strategies are needed to be updated almost every other day to have an edge
over the competitors.
Advertising in the form of educational newspaper is the best marketing tool
in the education industry.
Techniques should be used in the promotional activity& it should be
influenced by the demographic factors.
Quality of service should be first and foremost for any organization.
While deciding on promotional strategies or distribution material, nothing
should be left on the customer to comprehend: a simple language creates a
greater amount of response rather than using jargons.
In outdoor publicity, activity is always mentally and physically tiring, hence
rotation of workforce to different centers is important to reduce monotony in
work.
Promotional activities are all about response generation. During this the
masses should get a strong reason to respond.
From CUSTOMERS:
Customer relationship management with new, existing & also with those customers who
reject the product.
Understanding customer needs & dealing with them differently.
Profiling of potential customers.
Other LEARNINGS:
Grooming personality
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Time management
Team management skills
Team player & leadership skills
Communication & interpersonal skills
Conflicts & grievances handling
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INTRODUCTION OF INDUSTRY
History
The company was formerly known as Ravi Alkalis Limited, was incorporated in
1994 and is headquartered in Lahore, Pakistan. TITAN MEDIA LIMITED is a
subsidiary of Knightsbridge Chemicals Ltd Bermuda.
Fig 1: Nimir Industrial Chemicals site photograph
3.
Mission Statement:
To deliver unparalleled value to stakeholders and continually striving to exceed
customer expectations by developing innovative industrial chemical solutions with
special emphasis on workforce, health, safety, environment and contribution to
the national economic development.
Statement of Ethics & Business Practices:
We believe in a stimulating and challenging team-oriented work environment that
encourages, develops and rewards excellence. We are committed to diligently
serving our community and stakeholders while maintaining high standards of
moral and ethical values.
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OBJECTIVES OF THE INTERNSHIP
1. Gain Knowledge
As a TITAN MEDIA LIMITED. intern, I got an opportunity to gain an insight into the
working and mechanism of the Mergers and Acquisitions of companies. The
objective was to find out the procedure of such transactions and work on numerous
deals myself so as to obtain a deep understanding of the Corporate Finance
division of TITAN MEDIA LIMITED..
2. Find Mentors
Mentors can inspire you to meet challenges and achieve success. They enable you
to see a wider realm of opportunities, and they provide valuable advice to help you
excel in your career. TITAN MEDIA LIMITED. is committed to their mentoring culture. I
was paired up with my mentors at the start of my internship experience to offer me
guidance and help answer day-to-day questions.
3. Network
As a TITAN MEDIA LIMITED. intern, I was a member of the team, getting the chance to
interact with senior executives and to work with TITAN MEDIA LIMITED. International
member firms worldwide. I also had the opportunity to make contacts and form
relationships which I could use later on in my career.
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4. Gain Experience
An internship is a perfect opportunity for you to gain valuable experience that can
make you more marketable to employers. During the internship I was assigned to a
variety of client engagements. These experiences will helped gain a better
understanding of TITAN MEDIA LIMITED. and a career at a professional services firm.
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RESEARCH METHODOLOGY
Primary Data:
Internal Sources:
External Sources:
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Questionnaire Design:
Questionnaire was prepared with both open and close ended questions. The
target populationwas Management of TITAN MEDIA LIMITED.
RESEARCH PLAN:
Survey Questionnaire
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ABOUT THE COMPANY
With the remarkable market presence from 25 years in more than 75 countries around
the world,Titan Biotech aims to push boundaries of research and development to
deliver best quality of Biological products at competitive prices. ”
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customers the highest quality products available along with the most
responsive customer support services. Besides the quality, we alwa ys
emphasis to supply the most competitive prices to the market in
order to cater & create the success situation in marketplace.
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OUR VISION
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the products which provide maximum benefits to our esteemed
clients.
Q ua l i t y i s o u r f i r s t P r io r i t y
To Be t he Major C o nt r ib u t o r to T he F i e ld Of
B io t e c h no lo g y
W e Be l i e ve i n C us t o me r S a t i s fa c t io n a nd R e l a t io ns h ip
T o P r o v id e t he Be s t S e r v i c e s
MISSION
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adhering to consistent development of products and people with
them.
Corporate Office:
903-909, 9th Floor, Bigjos Tower, Netaji Subhash Place, Delhi-110034, India
CIN No. L74999RJ1992PLC013387
Industrial Plants:
Work 1: A-902 A, RIICO Industrial Area, Phase III Bhiwadi- 301019, Rajasthan,
India
Work 2: E-540,Chopanki, Phase III Bhiwadi- 301019, Bhiwadi-301019 (Raj.)
India
Phone :+91-11-71239900 (45 lines)
+91-11-27355742, +91-11-27674181
Email ID:
Customer Care: [email protected]
Export- [email protected]
Domestic- [email protected], [email protected]
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ABOUT THE TOPIC
SALES PROCESS
Lead Generation
Best of luck activity during Exams
School Seminars
PTM outside Schools
Canopy
Out center Activities
Referencing (FFE)
UDAAN and SA
Calling Process
Cold Calling (Push)
Informative Calling
Pull Strategy
Counseling
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Sales Pitch
Consumer Profiling
Product Showcasing
Closure of sales
Collection of Amount
After Sales
Customer Relationship Management
Customer delighting Strategies (Goodies)
Center team members collect leads during exams of students by proving them
sample papers of upcoming exams & convince them to visit our center if any help
is needed during exams.
SCHOOL SEMINARS
School Seminar is the primary source of the data collection, as this is the best
Strategy adopted by our organization for promotion and data Collection. In this,
organization seeks the permission of the various schools and initial they submit a
proposal to the concerned authorities to conduct a special a career guidance
seminar.
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PTM
Leads are also collected by directly interacting with parents during PTM so that
full information is provided to them and to convince them to visit our center and
enroll their child.
CANOPY
Canopies are placed in societies & market areas in order to interact with our
potential customers and collect leads from them.
OUT-CENTER ACTIVITIES
Various out-center activities are done like placing posters in market areas, placing
no parking boards in societies, pamphlet distribution in potential areas.
CALLING PROCESS
COLD CALLING
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intensively to push the Product towards the customers and creating sense of
urgency among the customer and creating a desire and making the product a
necessity.
INFROMATIVE CALLING
Product and service by giving them essential information which the consumer is
Informative calling is the process of informing the customer regarding the not
aware of i.e. online platform that study mate provides & STP portal.
PULL STRATEGY
Pull Strategy is mainly to pull the customer who had not yet been convinced up till
now by any means of cold calling or informative calling. Pull Strategy we use
lucrative method to call the captive audience to our center or sub centers by ;
means of sample papers and Revision classes for Board Exams.
SALES PROCESS
SALES PITCH
Parents regarding the various career avenues including the future endeavors that
Sales Pitch is structured format for pitching the product to student and their a
student can pursue.
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Doing consumer profiling on basis on consumer demographics.
Informing about the various products and their career scope.
Selective pricing based on the consumer profiling.
Creating a sense of urgency and persuading them to enroll as the augmented
services will be provided to the consumer on the first come first serve basis.
Negotiation on pricing as the product has to be sold on some premium as we
our offering better quality and service than our competitors.
Closure of the Sale by collecting some amount.
CONSUMER PROFILING
PRODUCT SHOWCASING
Product showcasing was the way to tell the consumer about the various services
that we offer like informing them about online STP (student parent portal) which
will help them in tracking the performance of student.
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CLOSURE OF SALES
When the consumer convinced and fully satisfied with the product, the final stage
of the sales process is Price Negotiations. The Discount is offered on the product to
come on the final price.
AFTER SALES
Customers at Malviya Nagar center are satisfied as students are referring more of
their friends and dropouts are very less.
OPERATIONS
The next phase of the work that was covered in my internship was Operations. I
was assigned as the operations handling of Malviya Nagar center, which was one
of the oldest centers of the company.
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The different sort of work and various things which were covered under the
operations are:-
Center management
Billings and CMS (Cheque management system)
CENTER MANAGEMENT
Scheduling of classes
The Scheduling of classes was one of the most important tasks that were handled
by me in the operations. As the Malviya Nagar center were having students of 5
different batches along with ES, EFL and EA batches.
Maintaining Attendance
Apart from scheduling classes and informing students, another important work was
to keep the record of attendance of the students who were coming for the Classes
and if any student missed any classes. A call was made to his/her parents for
asking them the reason of being absent from the class. And due to this a backlog
class register was also maintained to keep a track of which student has missed
which class so that later that session can be provided to them via backlog Classes.
The student who had enrolled with HT Study mate were also given the study
material and online login Id & password to prepare well for the exam. And keeping
the Track of the Study Material issued as another important task which was
handled by me. Separate File was maintained to keep the check and which Student
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has been issued which books, that too according to his course for which they have
enrolled.
Query Handling
Query Handling was another important work which I handled, as the student and
their parents always had query regarding the performance, class timings, Doubts on
Topics.
Doubt Sessions
After practicing the topic from home, students are not able to solve some of the
questions. Therefore, taking the doubt classes for the doubts on any particular
subject was also done.
Conducting mock test and periodic tests and session end test at regular intervals of
the student was an important task that was and after conducting the mock test and
the periodic test, the result of those test was to be displayed on their online portal
and the results of the student was also sent to their parent Online Portal so that
parents are also aware of the performances of their children.
Handling Walk-ins
All the walk-ins which were generated via calling and follow ups for the
prospective revenue generation through enrollment of students were also handled
at the same time. Further process for enrollment followed the same procedure as In
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the Sales Process, which included sales pitch, Consumer Profiling, Product
Showcasing, closure of the sales and etc.
Pending Collections
The collection of the remaining fees from the student was to be done before the
completion of first 10 days of class and for that, students and parents were
informed and constantly reminded for the same through phone calls. And the
remaining fees was collected from those students who have not made full payment
was known as the “Pending Collection”.
When the entire amount of fees was collected from the student only then the entire
study material was issued to the students. Before that only worksheets were given
to the students.
Submission of Cash
The Cash and Cheques collected from the students and parents were deposited into
the company's Bank Account on the same day or next day.
Impress Management
The Finance department of the company sends some cash amount at the Center for
taking care of the daily expenses, as well as to fulfill the requirement of the center
in order to keep the Center properly functional. For Example expenses for
servicing of Air Conditioner, Purchasing of White Board Markers, Day to Day
essentials, Stationary etc.
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OBJECTIVES OF THE STUDY
To focus and discuss the Sales and Marketing Strategies of TITAN MEDIA
LIMITED To give an overview of TITAN MEDIA LIMITED.
Business Associations and Networking with Prospects through Online
Platforms and Business Networking and Relationship Building via Key
Marketing Initiatives
To focus on the various services, work environment and facilities provided
by TITAN MEDIA LIMITED.
To focus on the importance, benefits, reasons of Marketing Strategies of
TITAN MEDIA LIMITED
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DATA ANALYSIS
Data Analysis
The data collected various respondents have to analysis for the drawing
conclusion. So in this chapter efforts have been made to analysis and interpret the
collective data towards perception .
First of all the collected data have been presented in tabular form and there after it
is analyzed with the help of percentage and Pie Charts.
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70% of employees agree that the objectives of the company towards future growth is clearly
defined by the management but 20% of the employees are not agree with this and 10%
employees are not aware about the objectives of the company
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Is the company Know Exactly Who Your Audience Is?
Yes 40
No 5
Not Aware 5
10%
10%
Yes
No
80%
80% of employees agree that the company is aware about exactly who is
the right buyer oftheir products in the market. But 10% employees are not
agree with this and 10% are not aware about this.
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Is company is Optimize for Maximum Conversion?
Yes 36
No 10
Not Aware 4
8%
20%
Yes
No
72%
35
Is the company is promoting their products aggressively?
Yes 30
No 12
Not Aware 8
16%
Yes
No
24%
60%
36
Is company is winning the Attention Marathon of the buyers.
Yes 40
No 7
Not Aware 3
6%
14%
Yes
No
80%
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What do you think about the Pricing, Positioning and
Branding of thecompany?
Very Good 35
Good 12
Average 3
6%
24%
Very Good
Good
70%
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Is the company is successfully Identifying target market?
Yes 40
No 7
Not aware 3
6%
14%
Yes
No
80%
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Is the company is knowing about their competitors?
Yes 36
No 10
Not aware 4
8%
20%
Yes
No
72%
72% of employees saying that the company is very well know about their
competitors in the market but 20% employees are not agree with this and
8% employees are not aware about any competitors in the market.
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Is the company developing awareness about their products in
the market.
Yes 40
No 7
Not aware 3
6%
14%
Yes
No
80%
80% of employees are agree that the company is regularly developing the
awareness about their products in the market but 14% people thinks that
the company is not directly dealingwith the end users so there is no need
for the awareness and 6% of the employees are not aware about that.
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Is the company growing as compare to last year in terms
of Manufacturingand Revenue.
Yes 36
No 10
Not aware 4
72% of employees are agree that the company is growing as compare to last
year in terms of manufacturing and sales. But 20% of employees are not
agreeing with this and 8% of employees are not aware about the last year
manufacturing and sales.
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QUESTIONNAIRE
Yes
No
Not Aware
Yes
No
Not Aware
Yes
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No
Not Aware
Yes
No
Not Aware
Very Good
Good
Average
Yes
No
Not aware
44
Yes
No
Not aware
Yes
No
Not aware
Yes
No
Not aware
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RECOMMENDATIONS AND
CONCLUSIONS
Mutual fund companies should try to educate the investors to invest in mutual I am
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LIMITATIONS
This dissertation report is my first assignment outside of course
curriculum in the practical life. I the student of BBA program just
one stage behind of completing my formal studies. Before
completing the institutional experience practical performance in
the formal stages become difficult. So in performing this report
lack of my proper practical knowledge is greatly influenced in this
performance.
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BIBLIOGRAPHY
http://www.businessknowhow.com/marketing/blocks.htm
http://pushingsocial.com/your-12-point-content-marketing-strategy-part-1- of-
4/
http://onlinepruk.com/2013/05/13/5-key-points-for-your-marketing-strategy/
https://en.wikipedia.org/wiki/Marketing_strategy
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BROCHURE
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