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BC-1 - Topic 2

This document discusses key concepts in interpersonal and intercultural communication. It covers topics such as uncertainty reduction theory, coordinated management of meaning theory, cognitive dissonance theory, attribution theory, challenges of intercultural communication including different communication styles, attitudes, and concepts of time and space, and strategies for effective intercultural communication adaptation such as increasing cultural awareness, practicing patience and respect, and language learning. The document emphasizes understanding different cultural perspectives to improve communication, especially in diverse workplaces.

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Ankur Arya
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68 views28 pages

BC-1 - Topic 2

This document discusses key concepts in interpersonal and intercultural communication. It covers topics such as uncertainty reduction theory, coordinated management of meaning theory, cognitive dissonance theory, attribution theory, challenges of intercultural communication including different communication styles, attitudes, and concepts of time and space, and strategies for effective intercultural communication adaptation such as increasing cultural awareness, practicing patience and respect, and language learning. The document emphasizes understanding different cultural perspectives to improve communication, especially in diverse workplaces.

Uploaded by

Ankur Arya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Interpersonal

Communication
Course: Business Communication I
IIM Jammu

Barnali Chaudhary
• An exchange of information between two or more people

• How humans adjust and adapt their verbal and nonverbal


communication for different communication scenarios

What? • How uncertainty influences behavior and information-


management strategies

• Interpersonal deception in communication


• Social Exchange theory

Effective • Describes, explains, and predicts when and why people reveal
certain information about themselves to others
Communication
• Relationships grow, develop, deteriorate, and dissolve as a result
of unfolding social-exchange process
• Team
• A unit of two or more people who share a mission and the the
responsibility to achieve a common goal

Effective • Advantages of teams • Disadvantages of teams


• Access to more • Groupthink
Communication information and • Scope for hidden
knowledge agendas
in teams • Diversity of views • Not economic
• Better acceptance of • Overloaded individuals
solution
• Better performance
• Self-oriented
• Purpose to fulfil personal needs
• Less productive than others
Effective
Communication • Team maintenance
• Contribute to team goals
• Help everyone work well together
Team roles
• Task oriented
• Help the team reach its goal
Effective
Communication

Team roles
• Intercultural Communication
• A process of sending and receiving messages between people
Communication whose cultural backgrounds could lead to interpret verbal and
in a diverse nonverbal signs differently

world • To communicate successfully a basic understanding of cultural


differences are essential

• Efforts need to be made to recognize and bridge cultural differences


• A shared system of symbols, beliefs, attitudes, values,
expectations and norms of behavior

• Members of same culture have similar assumptions about


how people should think, behave, communicate, etc.

• Culture is acquired and learnt directly as well as indirectly


Culture
• We belong to several cultures
• Country, we live in
• Ethnic group we belong to
• Religious
• Professional
• People have difficulty with uncertainty
• To help predict behavior, we are motivated to seek information
about others
Intercultural • Uncertainty reduction mechanism:
Communication
• Passive strategies: observing the person
• Active strategies: asking others about the person or looking up
Uncertainty Reduction information
Theory • Interactive strategies: asking questions and self-disclosure
Intercultural • When two individuals engaging in an interaction, each
construct their own interpretation and perception of what a
Communication conversation means
Coordinated
Management of • Then negotiate a common meaning by coordinating with each
Meaning Theory other
• Humans are consistency seekers and attempt to reduce
Intercultural their dissonance, or cognitive discomfort
Communication
Cognitive Dissonance • When individuals encounter new information or new
Theory experiences, they categorize the information based on
their preexisting attitudes, thoughts, and beliefs
• Helps to understand how individuals make inferences
Intercultural about observed behavior
Communication
• Assumes that we make attributions, or social judgments, as
Attribution Theory a means to clarify or predict behavior
Intercultural • Ethnocentrism
Communication
• Stereotyping

Challenges
• Different communication styles
Intercultural • Different attitudes towards conflict
• Different decision-making styles
Communication • Different attitudes towards disclosure
• Different attitudes toward hierarchy and authority
Challenges • Concept of time
• Nonverbal

• Greetings
Intercultural • Personal space
Communication • Touch
• Facial expressions
• Posture
Challenges • Eye contact
• Formality
• Gender based
Intercultural
• Gender roles in business
Communication • Ratio
• Communication styles
Challenges • Gender and sexual orientation
• Avoid assumptions
Intercultural
Communication • Withhold judgement

• Acknowledge distinctions
Culture

Elizabeth A Tuleja, 2017


Immigrant population survey

Importance
of
Cross Cultural
Communication

(Source: United Nations Department of Economic and Social Affairs: Population Division, 2013.)
Successful
Intercultural
Communication
Components
Intercultural • Be aware of your own biases
• Use of the “Golden Rule” with caution
Communication • Exercise tolerance, flexibility and respect
• Practice patience
Adaptation strategies • Sense of humor
Intercultural • Study other cultures
• Understand social customs
Communication • Clothing and food preferences
• Learn about religious and social beliefs
Adaptation strategies
• Learn other languages
• Learn how the source culture best receives
Diverse communications
workplace • Train international employees early and often
• Train the non-foreign-born, too
• Assign mentors and take care of the spouses too
Ways to communicate • Practice open-door communication—carefully
better • In company-wide communications, avoid jargon and slang
• Play by the rules and stick to business

"Seven Ways to Better Communicate in Today's Diverse Workplace," Harvard Management


Communication Letter, November 2002
• Can helping others to adapt to your culture help you
Give it a
understand it better? How?
thought!

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