Installation guide

1 2
Uninstall Install
your TV

10 mins 30 mins
 This guide contains step-by-step instructions on how to:

Uninstalling
Automatic activation 1 your old TV kit
Our new boxes automatically
activate when connected We will start with step-by-step
correctly to the Virgin Media 1
instructions on uninstalling your old kit.
TEL

wall socket, please follow these 2

instructions to get set up. 1

INT

Tip 4

Set up all of your kit within 12 RESET

hours to avoid any delay and

get the services you have
signed up to.

What’s included?
The yellow labelled parts have
been supplied in the box.
Your existing equipment may look
different to what is shown here.

2
 Get more from
2 Install your TV Virgin TV V6 box remote + your kit
Please don’t pull the tab
Then follow the step-by-step out of your new remote until Once the install is complete
instructions to get your your new box is switched on. this section will show you
new box up and ready to go. how to get the most from
your new kit, including
services like Virgin TV Go.
HDMI cable
Ethernet cable

COAX IN AUDIO SCART OUT HDMI USB INTERNET D.AUDIO POWER

Virgin TV V6 box

Cable adaptor

Power supply

3
4
 1
1 Uninstall your old box

Uninstall your old box

In this section we’ll be uninstalling your old box. If you need spanners
to undo your connector cables, you’ll find them in the box we sent.

Spanner

This section will take about 10 mins

5
 1 1.1 1.2 1.3
Switch off at the socket Switch off your old box Remove the connector cable.
and unplug your TV box. at the back and remove You may need to use the
Uninstall your old box

the power supply lead. spanner provided.

Warning
Please keep your old TV box,
HDMI cable and power supply
together. Do not re-use them
with any other device.

6
1.4 1
Remove the HDMI or SCART

What to do with
lead that connects your old box
your old kit?

Uninstall your old box

to your TV.
Got a second Virgin TV box?
Tip Place the box you have just
You don’t need to remove the uninstalled, its remote and
connector cable from the wall power pack to one side, and
socket, as we’ll be re-using we’ll come back to how
that later. you can swap it with your
current second box later.
There will be a Collect+
letter with instructions on
how to return your old kit.
If you don’t have a Collect+
letter we don’t need this kit
back so please recycle.
You can find information
on how best to do that at
recycle-more.co.uk

7
8
 2
2 Install your TV

Install your TV
For this section you’ll need:

Virgin TV V6 box Virgin TV V6 box Virgin TV V6 HDMI cable

power supply box remote
(do not pull red tab)

Cable adaptor Ethernet cable

This section will take about 30 mins

9
 2 2.1 2.2 Connecting your
Connect the short cable adaptor Attach the connector cable Virgin TV V6 box
to the connector cable that was with the white end to the to your Hub
Install your TV

plugged into your old TV box. socket on the rear of your new
There are two options for
Depending on the cable type Virgin TV V6 box by pushing
connecting your new box to
this may require the spanner. it firmly into place.
your Hub.
Did you know? Ethernet
Your box remote uses radio Ethernet provides the most
so you can hide it away reliable connection speeds.
and still control it. For more The Ethernet cable can be
information see Customisation detached from the other
& extras at the end of this guide. cables to extend its reach.

WiFi
If you can’t connect using
Ethernet, you can connect via
WiFi instead. Keep following
this guide from step 2.5.
The instructions for WiFi set
up are included later.

10
2.3 2.4 2.5 2
Connect the Ethernet cable Connect the other end of the Use the HDMI cable provided
to your Hub. Push it firmly Ethernet cable to the rear to connect your box to your TV.

Install your TV
into place. of your box. Take a note of the name of the
Your ethernet ports may face HDMI port you have connected
the opposite direction to the Are you online? to, e.g. HDMI 1.
ones shown below. You need to fully install your
If you have a 4K TV make sure
broadband and select your
you connect to a 4K compatible
settings before attempting
HDMI socket.
to install your Virgin TV
V6 box.

11
 2 2.6 2.7 2.8
Connect the power supply Plug your box into a nearby Connect the power supply
for your Virgin TV V6 box. mains socket. to the back of your box.
Install your TV

12
2.9 2.10 2.11 2
Switch on at the mains socket Turn on your TV, then using your When you see the Starting up
and then use the switch at the TV remote press the Input, AV screen, you can pull the tab out

Install your TV
back of your box to turn it on. or Source button. It may also of your Virgin TV V6 remote.
You will see an amber light on be a button with this icon: .
the right hand front side of Select the correct HDMI input
your box. for your box.
Example: Starting up...

Using the right remote?

You need to use your TV
remote for this bit. Your Virgin
TV V6 box remote won’t work
for finding your HDMI port.

13
 2 2.12 2.13
The box will now download Press OK and you will see this When you press OK again we
the latest software. confirmation screen: will run a speed check to ensure
Install your TV

everything is working properly.

At the end of the update you
You will then be shown how to
will see the following screen.
program your new remote to
control your TV.

Once the software has

completely downloaded you
will see this screen, please press
30 minutes OK to progress.
The download will take up to
30 minutes and will involve
2-3 restarts where the screen
will go back to the Starting up
screen, so don’t worry if you
see the welcome and starting
screens several times.

14
Connection trouble? 2.14 2
Your new box will test the Red thumbs down? You will now be given the option
connection strength and show Your connection isn’t good to set up your remote so it can

Install your TV
one of the following. enough for TV services. control your TV. To do this follow
the instructions on screen.
Green thumbs up?
Your Virgin TV V6 box has If you would rather do this
a good connection to your later you can select No thanks,
Hub and you’re all set. maybe later.
Instructions on how to set up
your remote control can be found
If you do not get a green thumbs in the Customisation & extras
up, check the Ethernet cable section at the back of this guide.
connection on both your new
box and your Hub. If you are
Amber thumbs up? connecting via WiFi check that
The connection is a little slow, your Hub is switched on and the
so you may have some issues WiFi signal is accessible where
streaming at high resolution. your TV box is.
After those checks follow the
onscreen instructions. If you still
can’t get a green thumbs up
call the activation number at
the start of this guide and
someone will help you.
15
 2 2.15 Can’t use the Ethernet cable?
When complete you’ll see the We recommend a direct Ethernet Connecting with WiFi
home screen. cable connection as this ensures
During the set-up process if your
Install your TV

the best possible performance

box can’t find an Ethernet
from your box.
connection to your Hub it will
If you do not have a longer cable show this screen.
available you can use WiFi
to connect your Hub and
your box.

Connect with WPS

To connect using WPS press
the WPS button on your Hub
until the light flashes, then press
OK on your remote to continue.
Your box will attempt to
connect automatically.
If the connection fails, select try
again to return to the Connect
to WiFi screen and follow the
connect instructions below.
16
 Not connected? 2
Connect manually Once connected you will see Your Hub needs to be connected
the following screen – press OK to the internet for your new TV
From the Connect to WiFi screen

Install your TV
to continue. box to work. If you’re having
select Search for WiFi networks
trouble connecting please check
with your remote and press OK.
all the connections to your Hub
A list of local networks will be and turn it off and on again
displayed. Look for your network using the switch on the back
name. Unless you have changed of the box.
it, it will look something like
If you’re still having trouble
VM123456. You will then be
Your TV box will now download connecting after rebooting
asked for your password which
the new software and restart. your kit, please call us on
you should enter using your
0800 953 9500.
new remote. Once restarted the installation
screens indicated in 2.12 to 2.15
will complete. Don’t forget to
set up your remote as explained
in 2.11.

Can’t see your network?

If your network isn’t visible
in the list you can click
on Enter network name
to search for it manually.

17
18
 Get more from your kit

Get more from your kit

Get more from your Virgin Media setup.

Controlling your TV with your new remote

Do more with your new kit

Copy your current TV settings to your new box

Get the Virgin TV Go and Virgin TV Control apps

Download the Virgin Media Connect app

Troubleshooting

19
 Controlling your TV with your remote
You can use your Virgin TV Your box will select the right
box remote to control the option. Just keep following
Get more from your kit

volume function and turn the instructions on screen.

your TV on and off.
Make sure your TV and your
box are switched on.
Press Home and go to Help Follow the instructions on screen.
& Settings, then select Help, At each stage you will be
and press OK to enter the Help provided with some questions
area. Select Program your – use the remote to select the
remote and press OK. right answer and press OK.

If the initial code doesn’t work,

or one can’t automatically be
detected, you will be given more
instructions, which may include
manually entering the make of
your TV or scanning for signals.
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Do more with your kit
Everything you need to know Some essentials from the Talk to us
about your box can be found in Virgin TV guide:
Need more help or to talk

Get more from your kit

the service guide that came
Find remote feature – press to the team? Go online to
with your Quickstart pack.
and hold the Channel Up button virginmedia.com/contact
on your box and your remote will
You can also go online to see our
beep so it can be rescued from
how to videos and top tips at
the depths of the sofa!
virginmedia.com/help
Parental Controls – your
box has a default PIN of 1234.
To change, select Help & Settings
on the Home screen, choose
Parental Controls and follow
the on-screen instructions.
How to videos – go to the
Service guide. Home Screen on your TV, select
Help & Settings then Help.
FAQs – go to
virginmedia.com/v6help
Accessibility – please refer
to the service guide for help
with the visually impaired and
hard of hearing.
21
 Copy your current TV
settings to your new box
You needn’t worry about losing • Your Virgin TV V6 box
Get more from your kit

all your favourites and settings must be set up first

when you upgrade to your Virgin
• Register or sign in to your
TV V6 box. All it takes is a few
account at virginmedia.com/
clicks to make sure you’re
helptvonthego
ready to go.
This transfers your favourite • Select Manage my TiVo >
channels, settings and all your My TiVo Boxes > Copy
Series Link+ information. TiVo Settings
Unfortunately it won’t transfer
• Choose the box you want to
your recordings, and it won’t
copy settings from, and to
work if your old box wasn’t TiVo.
All your favourite channels and
settings will then transfer over.

Series Link+ will then find all

shows available from On Demand
and Catch Up, and record any
other shows when they’re next on.

22
Get the Virgin TV Go and Download the Virgin
Virgin TV Control apps Media Connect App

Get more from your kit

Your Virgin TV box and our Go to your app store and You can use the Virgin
TV apps are a match made search for ‘Virgin TV Go’ Media Connect App
in telly heaven. and ‘Virgin TV Control’. Once to scan your home for
you’ve downloaded the apps, WiFi blackspots.
Virgin TV Go lets you watch
sign in with your My Virgin
live TV and On Demand on Once you’ve downloaded the
Media username and password.
your mobile or tablet wherever app you can also:
If you haven’t already registered
there’s an internet connection
for My Virgin Media, you can do • Reboot your Hub 3 without
with 3G, 4G or WiFi on up to
it in the app with your Virgin leaving the sofa (and tackle
four registered devices.
Media account number. common connection problems)
Virgin TV Control lets you
Need some help? Head over to • Connect to Virgin Media
control your Virgin TV box.
virginmedia.com/helptvonthego WiFi hotspots when you’re
That includes setting recordings
out and about
from anywhere in the world,
using your mobile or tablet as • Share your WiFi password
an extra remote, or watching with guests
recordings from your Virgin
Download for iOS or Android
TV box at home.

23
 Where to place the V6 box Speed test
Not only is your box small and If, after you tuck it away, your If you have a red or amber
fast, but you can place it out of remote doesn’t work you need result screen or have been using
Get more from your kit

sight too. Your remote doesn’t to pair it with your box – check your box for a while and are
have to have a line of sight to out the instructions in the experiencing quality issues when
work either. Troubleshooting section using streaming services, such
that follows this. as BBC iPlayer or YouTube, then
please try the following tips to
improve your connection.

You can complete a speed

test at any stage by going to
Home > Help & Settings > Help.
Then scroll across the top menu
to TV speed test.

24
Connecting by Ethernet? Can’t move your Hub Still not fast enough?
closer to your box?
If WiFi won’t work, we

Troubleshooting
Check the cable is pushed in
properly at both ends. If you can’t move your devices recommend you use VM
next to each other you can try: Boosters to connect your new
Connecting by VM Booster? Hub and new box. To find out
• Detaching the Ethernet
Reboot your VM Boosters sockets. more, visit virginmedia.com/help
cable from the other
cables to extend its reach.
Using WiFi to connect?
• Small adjustments to the
If possible move your Hub next
position of your box
to your box and connect with an
or Hub.
Ethernet cable.
• Placing both units out in the
open as much as possible.
• Moving any items, such as
furniture that might be blocking
the signal.
• Selecting the 5GHz WiFi
connection where possible.

25
 Remote not working with your box?
Your remote can talk to your box Need to pair your remote Or, by using your box and remote:
in two ways: to your box?
Press the Channel Down button
Troubleshooting

Radio - this means that your Using your remote: on the front of your box for
remote doesn’t have to be Go to Home > Help & Settings > 10 seconds.
pointing at your box to work. Settings > Devices > Remote
Then, hold the Info button down
Control Pairing.
Infra-red - this means that your on your remote for 7 seconds.
remote has to be in line of sight Press and hold the Info button The light on the top of your
of your box to work. down on your remote for 7 remote will flash green twice.
seconds. The light on the top
Your remote should If the top of your remote flashes
of your remote will flash
automatically be paired with red twice the pairing hasn’t
green twice.
your box to work with radio worked. Move closer to your
when set up. If you’re having box and give it another go.
problems with your remote,
it might be that it’s not paired
and you’re using infra-red instead.

26
Need help? Not connected?
Most things are pretty easy If you’re still having trouble
to resolve – check out the connecting after following all of

Troubleshooting
Troubleshooting advice on the steps, waiting 30 minutes for
this page for some top tips on your Hub to set up and making
how to fix common problems. sure the connections are secure
Need help with setting up – call us on 0800 953 9500.
your kit for the first time? Already called, but the
Hub still isn’t connecting?
Go to: virginmedia.com/QShelp
If you’ve waited 30 minutes and
Connected and have
the base light is not a solid white,
working services?
please check all the connections
Go to: virginmedia.com/help to your Hub and turn it off and
on again using the switch on
the back of the box.

Picture issues?
If you are having problems
with your picture, please make
sure you are using the HDMI
lead that is supplied with
your equipment.

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*MV6* 10013308
MV60120