Unified Messaging

Voice Mail System

Installation and Programming
Manual
Version 2.3

January 2.06
 NOTICE
All rights reserved. No part of this document may be changed, reproduced or transmitted
in any form or by any means (electronic, photocopying, recording, or otherwise) without
the prior written permission of ITS Telecom.
The trademark and service marks ITS Telecom, including the ITS Telecom mark and
logo, are the exclusive property of ITS Telecom, and may not be used without
permission. All other marks mentioned in this material are the property of their respective
owners.
Additional copies of this manual may be obtained from ITS Telecom.
ITS Telecom reserves the right to modify the hardware and software described in this
manual without prior notice. However, changes made to the hardware or software
described does not necessarily render this publication invalid.

WARRANTY
In the event that the product proves to be defective in workmanship or materials within a
period of one year from date of shipment, ITS Telecom shall repair or replace the
product at its discretion. Transportation will be the responsibility of the dealer/distributor.
Under no circumstances shall ITS Telecom be liable for consequential or special
damages, loss of revenue or user/dealer expenses arising out of or in connection
with the use or performance of the product, whether based on contract, tort, or
any other legal agreement.
The following shall void the above warranty: malfunctions resulting from fire, accident,
neglect, abuse, or acts of God; use of improper electrical power; or repair of, tampering
with or alteration of the product by anyone other than ITS Telecom authorized personnel.
 Table of Contents

Table of Contents
1 Introduction ................................................................................................... 1-1
1.1. Manual Audience and Contents ............................................................. 1-1
1.2. Manual Conventions .............................................................................. 1-1
1.3. System Description ................................................................................ 1-2
1.3.1. Functional Description ............................................................... 1-2
1.3.2. Physical Description ................................................................ 1-11
1.3.3. Technical Data ........................................................................ 1-12
1.4. Workflow .............................................................................................. 1-17
2 Installation ..................................................................................................... 2-1
2.1. Unpacking .............................................................................................. 2-1
2.2. Hardware Installation ............................................................................. 2-2
2.2.1. Voice Mail System Installation ................................................... 2-3
2.2.2. Connections, Starting Up and Initial Indications ........................ 2-4
2.2.3. Physical Expansion ................................................................... 2-5
2.3. Software Setup ...................................................................................... 2-6
2.3.1. Installing the VUP Software....................................................... 2-6
2.3.2. PBX Selection ........................................................................... 2-8
2.3.3. Configuring the VUP Toolbars ................................................... 2-9
2.3.4. Setting the Location of the Voice Mail System Files ................ 2-10
3 VUP Programming ........................................................................................ 3-1
3.1. Quick Installation Using the Installation Wizard ..................................... 3-1
3.2. System Programming............................................................................. 3-2
3.2.1. Setting the PBX Parameters...................................................... 3-2
3.2.2. System Parameters ................................................................... 3-6
3.2.3. In-band DTMF Protocol ........................................................... 3-10
3.2.4. Network Parameters................................................................ 3-13
3.3. Automated Attendant Programming ..................................................... 3-14
3.3.1. Script Programming................................................................. 3-14
3.3.2. Schedule Programming ........................................................... 3-21
3.4. Programming the Voice Mail ................................................................ 3-26

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 i
 Table of Contents

3.4.1. Handling the List of Mailboxes................................................. 3-26

3.4.2. Setting Message Notifications ................................................. 3-35
3.4.3. Setting a Mailbox Group .......................................................... 3-39
4 Administrator’s Operations ......................................................................... 4-1
4.1. Accessing VUP Programming Data ....................................................... 4-1
4.1.1. Setting the VUP – Voice Mail System Communication.............. 4-1
4.1.2. Setting a Password.................................................................... 4-5
4.2. Handling Configuration Data .................................................................. 4-5
4.2.1. Handling Configuration Files ..................................................... 4-6
4.2.2. Transferring the Complete Backup Data to a Voice
Mail System............................................................................... 4-6
4.2.3. Transferring Configuration Data between Voice Mail
System Units ............................................................................. 4-7
4.2.4. Transferring Script Messages between Voice Mail
System Units ............................................................................. 4-7
4.2.5. Resetting the Voice Mail System ............................................... 4-9
4.3. Monitoring and Problem Solving ............................................................ 4-9
4.3.1. LCD Messages .......................................................................... 4-9
4.3.2. Line Monitor............................................................................. 4-11
4.3.3. Using Statistics ........................................................................ 4-13
4.4. Software Upgrading ............................................................................. 4-15
5 DTMF Programming...................................................................................... 5-1
5.1. DTMF Programming Rules .................................................................... 5-1
5.2. Entering and Exiting the Programming Mode......................................... 5-1
5.3. Programming Commands ...................................................................... 5-1
6 Programming Forms..................................................................................... 6-1
7 VM System Messages................................................................................... 7-1
8 SMS Transmitter ........................................................................................... 8-1
8.1. Physical Description............................................................................... 8-1
8.1.1. Front Panel................................................................................ 8-1
8.1.2. Side Panel ................................................................................. 8-2
8.1.3. Connection with the Voice Mail System..................................... 8-3
8.2. Installation Instructions........................................................................... 8-3
8.2.1. SIM Card Insertion in the SMS Transmitter ............................... 8-4

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 ii
 Table of Contents

8.3. SMS Transmitter Unit Physical Installation ............................................ 8-5

8.4. LED Error Indications and Solutions ...................................................... 8-6
9 Modem Installation Instructions .................................................................. 9-1
9.1. Introduction ............................................................................................ 9-1
9.2. Basic External Modem Installation Instructions...................................... 9-1
9.3. Modem Installation and Configuration Process...................................... 9-2
9.3.1. Hardware Installation................................................................. 9-2
9.3.2. Modem Software Installation ..................................................... 9-2
9.3.3. Modem Software Configuration ................................................. 9-8
9.3.4. Settings ................................................................................... 9-10

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 iii
 Table of Contents

List of Figures
Figure 1-1: Voice Mail System Connections ........................................................... 1-2
Figure 1-2: Additional Voice Mail System Connections........................................... 1-3
Figure 1-3: General View ........................................................................................ 1-4
Figure 1-4: Front Panel ......................................................................................... 1-12
Figure 1-5: Voice Mail System Workflow .............................................................. 1-17
Figure 2-1: RS-232 Cable Electrical Diagram ......................................................... 2-2
Figure 2-2: Analog Ports Input Cable...................................................................... 2-2
Figure 2-3: Installation of Voice Mail System in a 19” Rack .................................... 2-3
Figure 2-4: Installation of Voice Mail System on the Wall ....................................... 2-4
Figure 2-5: Expanding the Voice Mail System ........................................................ 2-6
Figure 2-6: VUP Main Screen ................................................................................. 2-7
Figure 2-7: PBX Selection List ................................................................................ 2-8
Figure 2-8: Toolbar Configuration Tab .................................................................... 2-9
Figure 2-9: File Location Tab ................................................................................ 2-10
Figure 3-1: PBX Parameters Dialog........................................................................ 3-2
Figure 3-2: Call Transfer Tab .................................................................................. 3-3
Figure 3-3: CP Tone & Disconnect Tab .................................................................. 3-5
Figure 3-4: System Parameters Tab ....................................................................... 3-6
Figure 3-5: Advanced Parameters Dialog ............................................................... 3-7
Figure 3-6: In-Band DTMF Protocol Dialog ........................................................... 3-11
Figure 3-7: In-Band DTMF Protocol Table ............................................................ 3-12
Figure 3-8: Network Parameters ........................................................................... 3-13
Figure 3-9: Script Menu Dialog ............................................................................. 3-15
Figure 3-10: Script Opening Tab........................................................................... 3-18
Figure 3-11: Script Status Tab .............................................................................. 3-19
Figure 3-12: Dial Strings Tab ................................................................................ 3-20
Figure 3-13: Time, Date and Weekly Schedules Dialog........................................ 3-21
Figure 3-14: Automatic Scheduling Dialog............................................................ 3-23
Figure 3-15: Auto Break Schedules Tab ............................................................... 3-24
Figure 3-16: Holiday Schedules Tab..................................................................... 3-25
Figure 3-17: List of Mailboxes ............................................................................... 3-26

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 iv
 Table of Contents

Figure 3-18: New Mailbox ..................................................................................... 3-28

Figure 3-19: External Notification.......................................................................... 3-31
Figure 3-20: Parameters Tab for List of Mailboxes ............................................... 3-34
Figure 3-21: Local and External Notification Parameters...................................... 3-35
Figure 3-22: E-Mail Notification Parameters ......................................................... 3-37
Figure 3-23: SMS Notification Parameters............................................................ 3-38
Figure 3-24: Groups of Mailboxes Dialog.............................................................. 3-39
Figure 4-1: Communication Selection ..................................................................... 4-2
Figure 4-2: Device Selection ................................................................................... 4-2
Figure 4-3: New Contact’s Details........................................................................... 4-4
Figure 4-4: List of Scripts to be Read...................................................................... 4-8
Figure 4-5: Line Monitoring Dialog ........................................................................ 4-11
Figure 4-6: Typical Line Monitoring Log File ......................................................... 4-12
Figure 4-7: General Statistics Dialog .................................................................... 4-13
Figure 4-8: Mailbox Statistics Dialog..................................................................... 4-14
Figure 4-9: Script Usage Dialog ............................................................................ 4-14
Figure 4-10: Software Upgrading .......................................................................... 4-15
Figure 8-1: SMS Transmitter Front Panel ............................................................... 8-2
Figure 8-2: Side Panel of SMS Transmitter ............................................................ 8-2
Figure 8-3: SMS Transmitter Communication Cable............................................... 8-3
Figure 8-4: SMS Transmitter................................................................................... 8-4
Figure 8-5: SIM Card .............................................................................................. 8-4
Figure 8-6:Voice Mail System Setup with SMS Transmitter.................................... 8-5
Figure 9-1: External Modem Connection ................................................................ 9-2
Figure 9-2: Modems Properties Screen .................................................................. 9-4
Figure 9-3: Install New Modem Screen................................................................... 9-5
Figure 9-4: Modem Selection Screen...................................................................... 9-5
Figure 9-5: Insert Modem Driver Location Screen .................................................. 9-6
Figure 9-6: Modem Selection Screen...................................................................... 9-6
Figure 9-7: COM Port Selection Screen.................................................................. 9-7
Figure 9-8: Modems Properties Screen .................................................................. 9-8
Figure 9-9: Specific Modem Properties Screen....................................................... 9-9
Figure 9-10: Advanced Connection Settings Screen .............................................. 9-9
Figure 9-11: Connection Description Screen ........................................................ 9-10

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 v
 Table of Contents

Figure 9-12: Connect To Screen........................................................................... 9-10

Figure 9-13: Modem’s Setting Properties Screen ................................................. 9-11
Figure 9-14: COM2 Properties Screen.................................................................. 9-11
Figure 9-15: HyperTerminal Main Screen ............................................................. 9-12
Figure 9-16: HyperTerminal Screen with Modem Commands .............................. 9-13

List of Tables

Table 1-1: Voice Mail System Connections and Display....................................... 1-12

Table 2-1: Voice Mail System Packing List ............................................................. 2-1
Table 4-1: Voice Mail System LCD Messages ...................................................... 4-10
Table 4-2: Line Monitor Codes and Colors ........................................................... 4-12
Table 5-1: Voice Mail System Programming Cross-reference List.......................... 5-2
Table 5-2: Voice Mail System Commands for DTMF Programming........................ 5-2
Table 5-3: AA Script Commands for DTMF Programming ...................................... 5-3
Table 5-4: In-band DTMF Commands for DTMF Programming .............................. 5-6
Table 5-5: PBX Commands for DTMF Programming.............................................. 5-9
Table 5-6: AA Scheduling Commands for DTMF Programming ........................... 5-17
Table 5-7: VM Mailbox Commands for DTMF Programming ................................ 5-20
Table 5-8: Administrator's Commands for DTMF Programming ........................... 5-26
Table 5-9: VM Notification Commands for DTMF Programming ........................... 5-27
Table 6-1: Basic PBX, AA and VM Parameters Form ............................................. 6-2
Table 6-2: Message Notification Form .................................................................... 6-4
Table 6-3: Time, Data and Scheduling Form .......................................................... 6-5
Table 6-4: In-band DTMF Protocol Parameters Form............................................. 6-7
Table 7-1: VM System Messages ........................................................................... 7-1
Table 8-1: LED Errors ............................................................................................. 8-6
Table 8-2: System Problems and Solutions ............................................................ 8-7

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 vi
 Introduction

Chapter 1: Introduction
1.1. Manual Audience and Contents
The Voice Mail System Installation and Programming Manual is intended for
System Installers and Administrators, responsible for the installation, setup and
programming of the Voice Mail System.

 NOTE
Please read this manual before installation, programming and operation.

This manual contains the following:

Chapter Heading
1 Introduction
2 Installation
3 VUP Programming
4 Administrator's Operations
5 DTMF Programming
6 Programming Forms
7 VM System Messages
8 SMS Transmitter
9 Modem

1.2. Manual Conventions

The manual's typographic and command entry conventions are as follows:

Typeface Usage
Manual Book titles, new words or terms and words to be emphasized
NOTE text Heading and text of a note, caution or warning
Bold Text GUI items: dialogs, menu items, field names, etc.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-1
 Introduction

1.3. System Description

This section contains the following:
A functional description consisting of the Voice Mail System environment,
functions and features
A physical description consisting of the unit's connections and indications
A technical data summary consisting of the unit's main characteristics

1.3.1. Functional Description

The Voice Mail System shown in Figure 1-1 and Figure 1-2 is a stand-alone
multi-lingual Automated Attendant/Voice Mail system for large to medium sized
businesses with between 50 to 300 employees.

Figure 1-1: Voice Mail System Connections

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-2
 Introduction

Figure 1-2: Additional Voice Mail System Connections

Featuring Digital Signal Processing (DSP), flash memory storage, SMT

production and a real-time clock, the Voice Mail System contains most of the
Automated Attendant (AA), Voice Mail (VM) and administrative features
incorporated in PC-based systems.
The Voice Mail System is available in a 4 ports version with 36 hours of memory
and is expandable to 8 ports with 72 hours of memory. It provides up to 500
mailboxes and integrates with most PBX systems via the analog station ports.
The Voice Mail System can be integrated with a Local Area Network (LAN),
using the LAN connection. This feature allows the Voice Mail System to send an
email notification to the voice message recipients. The new messages are sent by
email in the form of attached media files. They can be played on the user’s PC
through attached desktop speakers (see note).
In addition, the mailbox owner can maintain the mailbox via the LAN, using the
Personal Mailbox Management (PMM) utility.
The administrator can program and administer the VME Pro via a TCP/IP
connection.

 NOTE
The Voice Mail System can be delivered with or without the email notification feature.
The attached media files can only be played on the user’s PC after installation of the PMM utility
and the Windows Media Player.

As an option, an SMS transmitter can be connected to the Voice Mail System via
the RS-232 port. When new voice mail messages arrive, this option will permit
the Voice Mail System to send SMS text notifications to the mailbox owner’s
cellular phone.
The system operates in a PBX environment, with its 4 or 8 ports connected to the
analog ports (see Figure 1-1 and Figure 1-2). The Voice Mail System is
programmed locally using a direct RS-232 connection with the PC running the
Voice Mail System Voice Mail Utility Program (VUP). It can also be remotely
programmed using a PC modem. DTMF programming is available using a touch-
tone telephone connected to one of the PBX extensions.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-3
 Introduction

Figure 1-3: General View

Automated Attendant
The Automated Attendant is a menu-driven program used for transferring calls to
specific departments, extensions and mailboxes. Its main features are:

Feature Description
Opening Script Greeting The Voice Mail System plays a pre-recorded greeting to
callers. The opening greeting usually includes the
organization’s name and instructions on how to reach an
extension, department or Operator, how to switch to
different languages, how to leave a message and how to
access a directory.
While the greeting is being played, the callers can access a
department by dialing a single digit, dialing an extension
number or holding on for assistance.
Number of Script The Voice Mail System plays a pre-recorded greeting, the
Repetitions required number of times, before executing an operation at
the end of the recording.
Operating Modes Depending on the time and system schedule, the Voice Mail
System assumes one of four operating modes:
The day mode for normal business hours. The Voice
Mail System answers calls with a pre-recorded day
greeting, prompting the caller to enter a desired
extension, mailbox, department or directory, or to switch
to a different language.
The night mode for after working hours. The Voice Mail
System answers calls with a pre-recorded night
greeting that enables the caller to leave a message in a
desired mailbox.
The holiday mode. During holidays, calls are answered
with a special greeting, prompting the caller to leave a
message in a specific mailbox or in the Operator’s
mailbox.
The break mode. This enables the Administrator to
program a special greeting for breaks during the day.
Up to 10 breaks can be programmed.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-4
 Introduction

Feature Description
System Schedules (Auto- If your organization’s operating hours vary from day to day,
mode) the Administrator can define the daily operating schedules
on a weekly basis, including day, night and break time
hours. When the auto-mode is activated, the Voice Mail
System automatically switches between the day, night and
break modes, according to a pre-defined schedule.
The Operator can override the pre-defined schedule and
switch manually to the day, night, break, or holiday mode,
using a password.
The Voice Mail System switches automatically to holiday
mode on dates programmed as holidays. During holidays,
the Voice Mail System answers calls with the special
holiday greeting, recorded by the administrator.
Fax Detection If the Voice Mail System detects a fax tone (CNG) during
the opening greeting, it automatically transfers the call to
the pre-defined fax extension. There are up to four fax
extensions available in the Voice Mail System.
Directory Listing (Dial By The Voice Mail System enables the caller to locate a
Name) mailbox owner. This is done by dialing the first three letters
of the desired parties first or last name. The mailbox owner
programs this feature.
Call Transfer The call is transferred to an extension, in a predefined
mode. The modes can be:
Non-Supervised − the Voice Mail System transfers the
call immediately, without verifying the status of the
extension.
Supervised − the Voice Mail System checks for a Busy
or No Answer signal, before transferring the call to the
extension.
Semi-Supervised − the Voice Mail System only checks
for a Busy signal, before transferring the call to an
extension.
The Administrator can program the Voice Mail System
to detect the Call Progress tone and DTMF signals sent
by the PBX.
Directory Listing (Dial By The Voice Mail System enables the caller to locate a
Name) mailbox owner. This is done by dialing the first three letters
of the desired parties first or last name. The mailbox owner
programs this feature.
Multilingual Option The Voice Mail System allows up to 3 languages per
system. Callers can choose the preferred language from the
Automated Attendant during the opening-greeting menu.
The Administrator can select the mailbox menu language
for each mailbox owner.
Answering on the First To avoid delays, the Administrator can configure each
Ring individual port of the Voice Mail System to answer incoming
calls on the first ring.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-5
 Introduction

Feature Description
Script Menus The Voice Mail System supports up to 98 script menus. A
script menu is a recorded announcement that can accept a
digit entry (0 to 9) while being played. Based on the digit
entered, the Voice Mail System can perform one of the
following actions:
Transfer the call to another script menu
Transfer the call to another script menu and change the
language
Transfer the call to an extension or hunt group
Transfer the call to a mailbox or a mailbox group
Transfer the call to a specified Operator
Dial a DTMF string
Retrieve messages from a mailbox
Disconnect the line
Leave a message
Transfer Call to Operator Up to eight extensions can be defined as Operators and a
call can be transferred from the Script Menu or from the
Personal Greeting message to a specified Operator.
Dial a String The Voice Mail System can be programmed to dial any
predefined DTMF string, while the script opening-greeting
message is being played. “Dial a String” can perform an
internal PBX feature, i.e. during the company greeting, the
external subscriber is instructed to press 7, to be able to
connect to another external subscriber. “Dial a String” will
convert the digit 7 to hook flash, plus the external line
access code, plus the subscriber number and disconnect
the Voice Mail System. Up to 20 DTMF strings can be
programmed.
Greeting by Port The Voice Mail System can be programmed to play an
Opening Greeting Message, when detecting an incoming
call on a specified port.
Import *.WAV file Windows media files (*.wav) can be used to create Script
Opening Greeting Messages. A source *.wav file can be
transferred and automatically converted into the required
Voice Mail System format.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-6
 Introduction

Voice Mail
The Voice Mail System receives and delivers messages using mailbox ID
numbers and mailbox owners' passwords. Messages can be saved, deleted or
transferred to other mailboxes. The main features are:

Feature Description
Real/Virtual Mailboxes The Voice Mail System supports up to 500 real and virtual
mailboxes. A real mailbox is associated with an extension,
whereas a virtual mailbox is not.
Personalized Mailboxes Mailbox owners can personalize their mailboxes by
recording three personal greetings (NA, Busy and
Temporary), assigning a personal password to the mailbox
and setting optional parameters.
Message Waiting The Voice Mail System informs a mailbox owner about
Notification recorded messages by means of a local lamp, local ring
notification or cascading external notification to an external
phone number, email notification to an email address and/or
SMS notification. Notification to pagers is also supported.
Some features may require special hardware in order to
operate.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-7
 Introduction

Feature Description
Mailbox Features Personal Greetings – mailbox owners can record or
change personal greetings from any touch-tone
telephone at all times. First, callers hear the personal
greeting of the called extension. Then they can leave a
message or transfer the call to an Operator, to another
extension or to an external phone number. Only the
system administrator can allow an external phone
number transfer.
Greeting Selector – mailbox owners can select which
message is played to the caller.
Call Screening – mailbox owners can screen incoming
calls. The mailbox owner will receive a call with the
name of the caller. The mailbox owner can decide
whether he accepts the call or not.
Pause During Retrieve Messages – mailbox owners
can pause the playback of the mailbox messages for a
maximum of 50 seconds.
Date and Time Stamp – the Administrator can program
the Voice Mail System to indicate the start of a
message and the date and time each message was
recorded.
Message Deletion – messages are deleted, either
manually by the mailbox owner or automatically after a
maximum number of days, defined by the Administrator.
Call Forwarding – mailbox owners can automatically
forward calls from their personal mailbox to another
mailbox.
Copy Messages – mailbox owners can copy messages
to another mailbox.
Call Transfer – mailbox owners can give the caller the
option to transfer a call to operator, another extension
or an external number.
Message Reply – mailbox owners can reply to
messages and record messages in the sender’s
mailbox.
Continuous Call Recording – call can be recorded for
up to 20 minutes.
Mailbox owner can call back to caller (with PBX
supported Caller ID information passed via In-Band
DTMF).
Unified Messaging A user can receive an email with or without a media
attachment in his regular email program.
Personal Mailbox A mailbox owner can maintain a mailbox via the local
Management network, based on the TCP/IP protocol, using the Personal
Mailbox Management (PMM) utility.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-8
 Introduction

Feature Description
Mailbox Groups A caller can send a message to all the members of a
mailbox group simultaneously.
All defined mailboxes belong to the All Group mailbox
group. In addition, the Administrator can create up to four
mailbox groups, each containing up to 500 mailboxes.
Mailboxes can belong to more than one group. Mailboxes
can be added or deleted from a mailbox group by the
Administrator. A mailbox group greeting can be assigned to
each mailbox group.
Do Not Disturb Mode Mailbox owners can set their mailboxes in the Do Not
Disturb Mode.
When a caller dials an extension that is in the Do Not
Disturb mode, via the Automated Attendant menus, the
Voice Mail System plays a special Do Not Disturb menu and
does not transfer the call to the extension.
Individual Language The mailbox owner can select one of the languages
Selection supported by the Voice Mail System. When the mailbox
owner enters the mailbox, the Voice Mail System
automatically switches to the selected language.
Adjustable Recording The Administrator can select the length of all Voice Mail
Length System recorded messages. The selected length controls
the following types of messages: scripts, greetings, names
and received messages.
Number of Stored Each mailbox can store up to 92 messages. The
Messages Administrator controls and can change this parameter for
each mailbox. The default setting for this parameter is 30.
The Administrator can also limit the number of days, for
which messages can be stored in the mailboxes.
First Time Usage Wizard The first time mailbox owners access their mailbox, the
installation wizard automatically guides them through the
setting up process.

System Administration
The Voice Mail System is equipped with many administrative functions intended
to provide the Administrator with flexible tools for fast implementation, setup
and programming, as well as for long-term operations like monitoring and
maintenance. The main administrative features of the Voice Mail System are:

Feature Description
Configuration The basic Voice Mail System unit has four ports and 36
hours of recording time.
A qualified technical person can increase the number of
ports and recording time, by adding a four-port expansion
module to the basic Voice Mail System unit.
Programming The Administrator can program the Voice Mail System
using:
A computer running the Voice Mail Utility Program. In
this case, it is highly recommended to save the
configuration files after each installation.
Via a modem connection.
Via a touch-tone telephone using DTMF Codes.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-9
 Introduction

Feature Description
Integration with Your PBX The Administrator can integrate the Voice Mail System with
the PBX using:
The in-band DTMF Protocol. This type of integration is
achieved by setting up the communication protocol of
the PBX and the Voice Mail System unit (answering a
call, transferring a call, recalling as a result of a Busy or
No Answer condition, etc.).
The SMDI Integration with the RS-232 serial port. This
type of integration must be specifically developed for
each type of PBX.
Disconnection Methods Some PBXs can notify the Voice Mail System when a call is
terminated through the line interface, using Loop
Disconnect, DTMF Codes or the Busy and Disconnect
Cadence. When the Voice Mail System detects this
situation, the line is disconnected and the unit is ready to
receive another call on that voice mail port.
Message Notification The Voice Mail System automatically notifies the mailbox
owner of new messages. Notification may be local (to a
PBX extension) or remote (to a telephone at a remote
location, a cellular telephone, a pager, SMS (to a mobile
phone) or to email (to a predefined email address). The
system administrator can give permission to use the
external notification to mailbox’s owners. Mailbox permitted
for external notification can transfer a call to the external
number.
Call Forwarding The administrator can forward a call automatically from a
personal mailbox to another script.
Integration with Your PBX The Administrator can integrate the Voice Mail System with
the PBX using:
The in-band DTMF Protocol. This type of integration is
achieved by setting up the communication protocol of
the PBX and the Voice Mail System unit (answering a
call, transferring a call, recalling as a result of a Busy or
No Answer condition, etc.).
The SMDI Integration with the RS-232 serial port. This
type of integration must be specifically developed for
each type of PBX.
Disconnection Methods Some PBXs can notify the Voice Mail System when a call is
terminated through the line interface, using Loop
Disconnect, DTMF Codes or the Busy and Disconnect
Cadence. When the Voice Mail System detects this
situation, the line is disconnected and the unit is ready to
receive another call on that voice mail port.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-10
 Introduction

Feature Description
Message Notification The Voice Mail System automatically notifies the mailbox
owner of new messages. Notification may be local (to a
PBX extension) or remote (to a telephone at a remote
location, a cellular telephone, a pager, SMS (to a mobile
phone) or to email (to a predefined email address). The
system administrator can give permission to use the
external notification to mailbox’s owners. Mailbox permitted
for external notification can transfer a call to the external
number.
Call Forwarding The administrator can forward a call automatically from a
personal mailbox to another script.
Security Passwords The Voice Mail System supports three types of 4-8 digit
passwords:
Administrator (4-8 digits) for accessing all data stored in
the Voice Mail System.
Operator (4 digits) for accessing the system operating
modes: Day, Night, Holiday and Break.
Mailbox (4 digits) for accessing individual mailboxes,
where the mailbox owners can change their password
at all times.
Line Monitor This option has been enhanced with the possibility to
display all incoming and outgoing DTMF and system codes
through the RS-232 cable or modem connection.
Modem Support The Voice Mail System unit is equipped with a built in V.32
bis modem, operating at 14.4 Kbps with a fallback rate of
9.6 Kbps. When the call is terminated, the Voice Mail
System hangs up in order to clear the port for the next call.
Modem support can be enabled or disabled.
LCD On the front panel of the Voice Mail System the LCD display
shows the status of all 4 or 8 ports, system error messages
and the current mode of operation.
Reports and Configuration The Voice Mail System can provide a printout of the statistic
Print out and system configuration reports. The statistic reports
contain general information about usage (memory, ports,
mailboxes, scripts) and the configuration reports contain
information regarding the Voice Mail System configuration.
Backup and Restore The VUP creates a backup file via the local RS-232
Feature connection, which includes the complete system
configuration and recordings.
Software Upload The VUP updates the system software only via the local
RS-232 connection.
Extension Size The Voice Mail System supports flexible extension sizes
between 2 to 6 digits.
Memory The flash memory is re-organized in a manner, similar to
Re-organization the de-fragmentation process deployed for PCs hard disks.
The Voice Mail System constantly monitors the memory
usage and automatically activates the memory
reorganization.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-11
 Introduction

Feature Description
Memory Alarm When 85% of the memory has been utilized, the Voice Mail
System sends a voice alarm message to the "supervisor
mailbox".
PBX Selection The Voice Mail System can be easily configured for
operation with a specific PBX. For this, use the PBX
selection option in the VUP. This option supplies a list of
PBXs with default integration parameters.
Wizard An Installation Wizard is provided in the software.

1.3.2. Physical Description

The Voice Mail System unit is built in a 422 x 43 x 165mm metal case, suitable
for mounting in a standard 19" communication rack or on a wall.
All Voice Mail System connection and display components are located on the
unit's front panel, as shown in Figure 1-4 and detailed in Table 1-1.

Figure 1-4: Front Panel

Table 1-1: Voice Mail System Connections and Display

No. ID Item Function

1 9VDC Connector Connects the Voice Mail System to an
1.5A external power supply.
2 - 16x2 character LCD Displays the operational mode and
display populated ports of the unit or a brief
message in case of error.
3 Ethernet RJ-45 socket Connects the Voice Mail System to the
Local Network.
4 RS-232 RJ-11 socket Connects the Voice Mail System to a PBX,
PC or optional SMS Transmitter.
5 Ports RJ-11 sockets Connects the Voice Mail System to 4 or 8
(with optional
4-port expansion board) PBX extensions.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-12
 Introduction

1.3.3. Technical Data

The technical specification of the VME system is as follows:

General Data Description

Number of PBX extension ports 4 or 8
Extension size 2 to 6 digits (flexible)
Recording time 4 ports – 36 hours
8 ports – 72 hours
Mailboxes 500
Messages per mailbox Up to 92 (programmable)
Operator's extensions Up to 8
Fax extensions Up to 4
Script messages Up to 98
DTMF dial strings Up to 20
In-band DTMF events Up to 40
PBX Legal extension groups Up to 10
Modem Support
Interface V.32 bis
Rates 14.4 Kbps with fallback to 9.6 Kbps
Languages
Supported languages Up to 3

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-13
 Introduction

Feature Option
Automated Attendant Opening greeting
Number of Opening Greetings repetitions
Operating modes: day, night, holiday, break
System schedules: daily, weekly, holidays, multi-break
Fax detection
Directory listing (dial by name)
Call transfer modes: non-supervised, supervised, semi-
supervised
Multilingual option
Answering on first ring
Script menus
Transfer call to specific Operator
Transfer call to extension, mailbox, group of mailboxes
Dial a string
Greeting per port
Call screening
Voice Mail Real/virtual, announcer mailboxes
Personalized mailboxes
Unified messaging – email notification (this feature can be
activated using an optional hardware upgrade.)
Message waiting notification (Local – Lamp, Ring and
External – External Phone Number, Pager, SMS*)
* - The SMS feature can be activated using additional
hardware.
Three Personal greetings
Day and time stamp
Message handling: deletion, forwarding, reply, save,
automatic copy, pause during retrieve message
Mailbox groups
Auto forward to another Mailbox or Script
Do Not Disturb mode
Transfer to another extension or external number
Adjustable recording length
Quantity of stored messages
First-time user setup wizard

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-14
 Introduction

Feature Option
Administration Configuration: 4 or 8 PBX extension ports
Importing *.WAV files for Script recordings
Programming: PC or touch-tone telephone
Integration with PBX: in-band DTMF
Disconnection methods: Loop Disconnect, DTMF
Disconnect, Busy Disconnect and Disconnect tones
Security passwords: Administrator, Operator, mailbox
Line monitor: incoming/outgoing calls via RS-232 port or
modem connection
Modem support: enabled/disabled
LCD: front panel monitoring
Reports: statistics and configuration print-out
Backup and restore: system configuration and recordings
Software upgrade: via RS-232 port
Memory re-organization
Memory Alarm: when 85% utilized
Define mailbox owner’s permission for external notification
and unified messaging
Wizard for first time programming
RS-232, modem and LAN (TCP/IP) connection

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-15
 Introduction

Electrical Characteristics
DC Power Supply 9VDC/1.5 A
Line Voltage 24 to 72VDC
DC Leakage Current 10µA maximum
On-hook Insulation Resistance between 0 to 100VDC, 5MΩ minimum
Line Terminal and Ground 100 to 200VDC, 30KΩ minimum
500 VAC/50Hz, 20KΩ minimum
100 VAC/25Hz, 100KΩ minimum
Ring Capacitor 0.47µF ± 10%
On-hook Impedance @ 50VDC, 40 VAC/25Hz, 3000Ω
minimum
Ring Detect 27 to 100VAC/16 to 60Hz
DC Resistance (off-hook) 24 to 66VDC @ 20 to 100mA, 100 to
350Ω
Impedance (off-hook) 300 to 3400Hz, 500 to 700Ω
Imbalance Ratio 300 to 3400Hz, 46dB minimum
Return Loss 300 to 3400Hz, > 18dB
Current during Break 700µA, maximum
DTMF Transmission:
Frequency Tolerance +1.5%
Frequency Level (High Group) -6 to -8dBm
Frequency Level (Low Group) -8 to –10dBm
Inter-digit Pause in Tone Dialing 70 to 80ms
Fax CNG Tone Detection 1100Hz ± 38Hz
TCP port number for the VUP 10253
connection
TCP port number for the PMM 10252
connection
Mechanical Characteristics
Dimensions (W x H x D) 422 x 43 x 165 mm
Weight 2.2 Kg

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-16
 Introduction

1.4. Workflow
Figure 1-5 provides the workflow for the Voice Mail System setup and
programming operations, carried out according to this manual.

Unpacking

Rack/Wall Mounting

Voice Mail System

Connection and Power
Up

Programming
Type
VUP Installation and Telephone-Voice Mail
Launching System Communication
Setup

VUP Setup DTMF Programming

First Time
Programming? Wizard Programming

Configuration Data
Transfer
to PC

VUP Programming

Voice Mail System

Communication and
Password Settings

Configuration Data
Transfer to Voice Mail
System

Figure 1-5: Voice Mail System Workflow

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 1-17
 Installation

Chapter 2: Installation
This chapter contains the following:
Unpacking the Voice Mail System unit and accessories
Installation of the Voice Mail System
Installation and setup of the VUP software

2.1. Unpacking
Check if the Voice Mail System package complies with the packing list in
Table 2-1.

Table 2-1: Voice Mail System Packing List

No. Item Quantity

1 Voice Mail System Unit 1
2 Rack/wall mounting brackets 2
3 Screws (3mm) for brackets 4
4 Plastic plugs for wall mounting 6
5 Screws for outside strengthening 6
6 Power Supply, 9VDC, 1.5A 1
7 CD (VUP and PMM software and 1
manual)
8 Network cable RJ-45/RJ-45 1
9 RS-232 cable 1

 NOTE
Report any damage to the package or its contents to your local dealer.
For the electrical diagram of the RS-232 cable, see Figure 2-1.
If the Voice Mail System includes the 4 ports extension and/or the Unified Messaging module, a
metal cover with 2 screws for the expansion card hole will also be in the box.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-1
 Installation

Figure 2-1: RS-232 Cable Electrical Diagram

RJ-11 RJ-11
(Analog port input) (Analog extension socket)

Figure 2-2: Analog Ports Input Cable

2.2. Hardware Installation

This section contains the following:
Voice Mail System installation
Connections, starting up and initial indications
Voice Mail System expansion to eight ports

 NOTE
VUP programming can be done prior to the hardware installation (see VUP Programming in
Chapter 3). After the programming, proceed with the hardware installation and connections
(see this section) and transfer the configuration and recording files to the Voice Mail System
(see Accessing VUP Programming Data in Chapter 4).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-2
 Installation

2.2.1. Voice Mail System Installation

To install the Voice Mail System in a 19" rack (see Figure 2-3):
1. Attach a bracket to each side of the Voice Mail System unit, adjacent to its
front panel and fasten each bracket with the three screws provided.
2. Place the Voice Mail System unit in the 19" rack and fasten it to the rack
rails, using four screws, washers and spring washers.

Figure 2-3: Installation of Voice Mail System in a 19” Rack

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-3
 Installation

To install the Voice Mail System on a wall (see Figure 2-4):

1. Attach a bracket to each side of the Voice Mail System unit, adjacent to its
top panel (see Figure 2-2) and fasten each bracket with the two screws
provided.
2. Drill four holes in the wall.
3. Fasten the Voice Mail System unit to the wall using four screws, washers
and spring washers provided.

Figure 2-4: Installation of Voice Mail System on the Wall

2.2.2. Connections, Starting Up and Initial Indications

1. Connect each port (4 or 8) to an extension line, using an RJ-11 cable. The
ports can be found on the right side of the front panel of the Voice Mail
System unit.

 NOTE
Each RJ-11 socket on the front panel of the Voice Mail System supports one analog
telephone line.
Make sure that the Analog Ports Input Cables are according to the specifications in
Figure 2-2.

CAUTION
In order to prevent damage to the RS-232 driver chip, DO NOT connect an analog
telephone line to the RS-232 socket.

2. Plug the RJ-45 Network cable into the Ethernet socket of the Voice Mail
System front panel.
3. Plug the 9V DC adapter jack into the power supply connector on the left side
of Voice Mail System front panel.
4. Plug the 9V DC adapter into the main power supply outlet, to turn the Voice
Mail System on.
5. Notice the indications on the LCD display. For details, see LCD Messages in
Chapter 4.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-4
 Installation

6. For initial programming of the Voice Mail System (the LAN settings),
connect the RS-232 cable between the Voice Mail Systems RS-232 socket
and the COM port of the PC running the VUP program. All other settings can
also be performed now, but the administrator has the choice to execute this
task via TCP/IP.
7. Plug the external SMS transmitter into the RS-232 socket (the external SMS
transmitter cannot be connected simultaneously with the local programming
PC. Details for using the SMS transmitter can be found in Chapter 8).
Remote programming of the Voice Mail System can be done either via
TCP/IP or via a modem connected to the public network. The Administrator
has to enable this option in the Voice Mail System.

 NOTE
Voice Mail System connections for local and remote programming, are schematically
shown in Chapter 1.
For local programming, an RS-232 cable is included in the Voice Mail System package.
The external SMS transmitter must be disconnected during local programming.

8. Call each Voice Mail System line from any extension and listen to the default
greeting, informing you that the system has not been programmed yet (see
VM System Messages, System Message No. 000).

2.2.3. Physical Expansion

The Voice Mail System can be configured in one of the following combinations:
4 or 8 analog ports
4 analog ports with unified messaging features
8 analog ports without unified messaging features
8 analog ports with unified messaging features

For a physical upgrade of the Voice Mail System, one of the following three
expansion modules:
Unified Messaging License expansion module
4 ports, 32 hours of memory expansion module
4 ports, 32 hours of memory and Unified Messaging License expansion
module

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-5
 Installation

To upgrade a Voice Mail System unit:

1. Make sure that the Voice Mail System is not connected to the power
supply.
2. Remove the two screws and the cover from the expansion slot on the
right side of the front panel (see Figure 2-5).
3. Slide the expansion card into the slot and carefully push it in until it fits
into the unit's rear connector.
4. Fasten the expansion card, using its two captive screws to the unit's front
panel.
5. Plug in the power supply.
The Voice Mail System will automatically detect the new module and activate
the additional features.

Figure 2-5: Expanding the Voice Mail System

2.3. Software Setup

This section contains the following:
Installing the VUP software
Selecting a PBX
Configuring the VUP toolbars
Setting the location of the Voice Mail System files

2.3.1. Installing the VUP Software

Install the VUP software on the Administrator’s PC or laptop. This PC or laptop
is being used for the setup, programming and managing of the Voice Mail
System unit.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-6
 Installation

 NOTE
The VUP software can be installed and used for creating the Voice Mail System
configuration and programming scripts, without physically connecting the PC to the Voice
Mail System unit.
The following may happen when the PC containing the VUP software is physically
connected to the Voice Mail System unit. A message, indicating that the COM port of the
PC has not been configured, may appear, when performing a software download. Click
OK and configure the COM port.
To establish a connection, follow the relevant procedures: Connections, Powering Up
and Initial Indications in Chapter 2 and Setting the VUP PC – Voice Mail System
Communication in Chapter 4.

To install the VUP software:

1. Insert the VUP CD in the CD-ROM drive of your PC. The CD should
run automatically.
2. If the CD does not run, click Start Run and browse the CD for the
VUP Set up icon.
3. Click on the VUP Installation icon and follow the instructions on the
screen.
4. To start the VUP program, either click Start Programs Voice
Mail System or double-click on the VUP – Voice Mail System icon on
the PC desktop. The Vup – Voicemail Utilty Program main screen
appears (see Figure 2-6).

Figure 2-6: VUP Main Screen

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-7
 Installation

2.3.2. PBX Selection

Selecting a PBX from the PBX Selection list enables a quick and easy integration
of the Voice Mail System. All the default parameters for the selected PBX will
automatically be shown in the VUP. These parameters are:
• Transfer Code
• Hook Flash Time
• Message Light On and Off codes
• In-band DTMF Protocol
Refer to PBX Settings in order to change the parameters not provided in the PBX
selection.
To select a PBX:
1. Click the PBX Selection button in the VUP toolbar.
2. From the PBX Selection dialog (see Figure 2-7), select the relevant PBX
and click OK.

CAUTION
Parameters applied when selecting a PBX, may differ from the parameters of the existing
PBX. In this case, you may require assistance from the PBX manufacturer and/or from Aleen
Technologies Technical Support.
To obtain a list of the PBX parameters from the VUP main menu, select File
Print Settings Menu PBX Parameters.

Figure 2-7: PBX Selection List

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-8
 Installation

2.3.3. Configuring the VUP Toolbars

This function is used for selecting which toolbars and whether tool tips will be
displayed.
To configure the VUP toolbars:
1. From the VUP main menu, select File Options. The Options dialog
appears (see Figure 2-8).

Figure 2-8: Toolbar Configuration Tab

2. In the Tool Bars section, check the boxes of the required toolbars.
3. In the Tool Tips section, click Hide to only show the tool name when
moving the cursor over it.
4. Click OK to confirm your settings.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-9
 Installation

2.3.4. Setting the Location of the Voice Mail System Files

This function is used to set the path for the Voice Mail System configuration and
data files.
To set the location of the Voice Mail System files:
1. Select File Options and click the File Location Tab (see Figure 2-9)
from the VUP main menu.

Figure 2-9: File Location Tab

2. The file list contains:

File Type Usage

VMP Configuration
VOX System initiation
WAX Backup
Script files Opening greeting script
WAV Window media format
BIN Voice Mail System Software version
3. To change the location of a file type, highlight it, click the Set location
button and type in the new location.
4. To delete the location of a file type, highlight it and click the Clear
location button.
5. Click OK to confirm your changes.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 2-10
 VUP Programming

Chapter 3: VUP Programming

This chapter contains the following:
Quick Voice Mail System Installation using the Installation Wizard
Programming the Voice Mail System’s system parameters
Programming the Voice Mail System's Automated Attendant (AA)
Programming the Voice Mail System's Voice Mail (VM)
To program the Voice Mail System unit using a touch-tone telephone, see
Chapter 6, DTMF Programming.

3.1. Quick Installation Using the Installation

Wizard
The Voice Mail System Installation Wizard is especially recommended as the
initial fast, hands-on installation tool.
To use the Voice Mail System Installation Wizard:
1. Select Wizard Start from the menu bar or click on the Installation
Wizard icon on the toolbar.
2. After opening the Wizard, click Start. The first out of the following ten
dialogs will appear.
3. In these dialogs, enter the following parameters:

No. Dialog Description Reference

1 PBX Operator Extensions, Fax Figure 3-1
Parameters Extensions, PBX Legal Extensions
2 PBX Transfer mode Figure 3-2
Parameters
3 PBX Busy Tone, Disconnect Tone Figure 3-3
Parameters
4 List of Range of mailboxes Figure 3-17
Mailboxes (similar)
5 Notification PBX code used to turn the message Figure 3-21
Parameters light on and off (similar)
6 In-band Codes from a PBX that supports Figure 3-6
DTMF the In-band DTMF Protocol to the
Protocol Voice Mail extension
7 In-band See pages 2-4 for additional 30 -
DTMF events
Protocol

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-1
 VUP Programming

No. Dialog Description Reference

8 Script Menu The operation associated with each Figure 3-9
script
9 Network Relevant Network settings for the
Parameters Voice Mail System
10 Final Wizard Finish to save your settings or Cancel
Script to return to the Voice Mail System
opening screen without saving the
Wizard settings

3.2. System Programming

To program the Voice Mail System’s system parameters, the following
procedures apply:
Setting the PBX parameters
Setting the system parameters
Setting the In-band DTMF Protocol parameters
Setting the Network Parameters

3.2.1. Setting the PBX Parameters

 NOTE
For programming the PBX parameters of the Voice Mail System unit using a touch-tone
telephone, see Chapter 5.

To use the Voice Mail System Installation Wizard:

1. Select Parameters PBX Parameters from the menu bar or click on
the PBX Parameters icon on the toolbar. The PBX Parameters
dialog appears (see Figure 3-1).

Figure 3-1: PBX Parameters Dialog

2. In the Extensions tab, enter the numbers and ranges of the PBX
extension types (enter two to six digits in the extension number fields of
Figure 3-1):

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-2
 VUP Programming

Extension Type Usage

Operator Defines eight Operator extensions for script and
mailbox programming.
PBX Legal Defines 10 extension ranges for Direct Call to
Extension Extension. Extensions outside these ranges cannot
be directly accessed via the Automated Attendant
scripts.
Fax Defines four extensions for “call transfer”, on
detection of the fax tone by the Voice Mail
System. Leaving these fields empty disables the
feature.
3. In the Call Transfer tab, set the call transfer parameters (see Figure 3-2).

Figure 3-2: Call Transfer Tab

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-3
 VUP Programming

Parameter Usage
Transfer Defines the method for detecting the No Answer,
Supervise Type Busy and Do Not Disturb (DND) status when a call
is transferred to an extension in semi-supervised or
supervised mode. Select:
Type Details
Call Progress The Voice Mail System
Tones samples the ring cadences
from the PBX (Busy tone,
Disconnect tone, etc.).
DTMF The Voice Mail System
receives the DTMF signals
for Busy, No Answer and
DND from the PBX.
DTMF Codes Defines the Answer, Busy and DND DTMF
from PBX signals after switching to DTMF in the Transfer
Supervise Type drop-down menu.
Transfer Mode Defines the transfer mode of the Operator and
other extensions. Select:
Mode To
Non-supervised Transfer the call without
checking the status of the
extension.
Semi-supervised Check for a Busy signal on
the required extension. If
the called extension is not
busy, then the call is
transferred in a non-
supervised fashion.
Supervised Check for a Busy or No
Answer signal on the
required extension. The
system waits for the call to
be answered before the call
the transfer is completed.
Transfer Code Transfers a call from the Script or Personal
greeting to another telephone number. The
applicable codes are:

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-4
 VUP Programming

Parameter Usage
Code To indicate
& Hook flash
X Extension
0-9, A-D DTMF
P Pause
Recall from Defines the PBX code to return the caller to the
Busy Code Voice Mail System when the required party is busy
(this code is applicable for semi-supervised or
supervised mode only).
Recall from Defines the PBX code to return the caller to the
No-answer Voice Mail System when his/her call is not
Code answered (this code is applicable for supervised
mode only).
Recall from Defines the PBX code to return the call placed on
Hold on busy Hold during the “Busy menu” playback to the
retry Code Voice Mail System.
Hook Flash Defines the hook flash time in milliseconds.
Time (&)
Time to Wait Defines the Voice Mail System waiting period for
for No Answer an answer after transferring a call in supervised
mode (the default is 20 seconds).
Voice Defines the sensitivity to human voice in
Sensitivity supervised mode (default is 5).
4. In the CP Tone & Disconnect tab, the on-time and off-time of the
following tones are set (see Figure 3-3):

Figure 3-3: CP Tone & Disconnect Tab

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-5
 VUP Programming

Tone Usage
Busy, External Detects a busy extension when a call is
Busy transferred in semi-supervised or supervised
mode and disconnects the line when a Disconnect
situation is detected.
Disconnect, Disconnects the line when the caller hangs up and
External the disconnect tones are detected.
Disconnect
5. Enter the Disconnect Code. Defines the DTMF codes sent from the PBX
to the Voice Mail System, in order to disconnect the line, when a caller
has hung up.

3.2.2. System Parameters

 NOTE
For programming the system parameters of the Voice Mail System unit using a touch-tone
telephone, see Chapter 5.

To set the system parameters:

1. Select Parameters System Parameters from the menu bar. The
Parameters tab appears (see Figure 3-4).

Figure 3-4: System Parameters Tab

2. Select the Default System Language by clicking on the appropriate

radio button.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-6
 VUP Programming

 NOTE
The list of installed languages will only be shown after a Read Parameters operation.
Use the Statistics window (see Chapter 4) after a “Read Parameters” operation, to check the
number of the languages installed in the system. For a new system, the number of installed
languages is also specified on the package.

3. Select Last or First Name to be used as selection, when using the

Directory Listing feature.
4. Click the Advanced button to change parameters, which affect the unit's
operation as indicated by an appropriate warning message.
5. On receiving the warning message, click Yes to enter the Advanced
Parameters dialog (see Figure 3-5).

Figure 3-5: Advanced Parameters Dialog

6. Modify and mark the parameters in the Advanced Parameters dialog.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-7
 VUP Programming

7. Define system parameters as follows:

Parameter Usage
Delay before Defines the time delay in seconds, before a
notification dialing dialing notification string is sent (before
going off-hook).
Pause before/after Defines the time delay before/after dialing
external access code an external code.
Number of answer Defines how fast the Voice Mail System in
samples Supervisor mode will recognize a human
voice from a called extension.
Maximum recording Defines the maximum recording time for
time user messages, mailbox greetings and
names.
Volume level Defines the volume level of a message
played via an analog port. (see DTMF –
command *369). This parameter is used
only for changing volume of user-recorded
messages.
To change the volume level of System
Messages (Prompts), use *368 where
x=0,9 default=5.
Another new parameter is Amplification
Factor. The legal values for it are 0-9
(default 5). To program this via DTMF use
command *367 X where X=0-9.

8. Check boxes as necessary:

Check To enable
Q23 protocol support A special protocol, when integrating the
Voice Mail System with the MATRA
PBX.
Loop Disconnect Voice Mail System detection of a call
Enable interruption initiated by the caller.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-8
 VUP Programming

9. In the DTMF Setting section, the dual arrow buttons can be used to
enter the relevant DTMF parameters.
Parameter Usage
DTMF Sensitivity Defines the sensitivity for DTMF codes
Level dialed by the PBX.
DTMF Amplitude Defines the outgoing DTMF tone level.
DTMF Off Time Defines the DTMF OFF time between
automated voicemail dialing such as call
transfers or notification attempts.
DTMF On Time Defines the DTMF ON time for digits
dialed during automated voicemail dialing
such as call transfers or notification
attempts.
DTMF Input Timeout Defines the maximum time between DTMF
signals, in which the caller has to enter the
relevant data.
DTMF Disconnect Defines the length of the DTMF cadence
Code Length cycle, sent by the PBX, when a call is
disconnected. This parameter is needed in
order to calculate the amount of time that
must be truncated from the end of a
message, which was terminated by a
Disconnect Code.
DTMF Minimum Defines the length of the DTMF ON tone,
Input Length used by the PBX. This parameter helps to
differentiate between voice and actual
DTMF input digits. The DTMF tone that is
shorter than minimum input length will be
ignored.
10. To enable Active System Messages, check boxes as follows:

Check To enable
Please hold System message 003. Playback before
transferring a call.
You have a call System message 011. Playback after the
target extension answered (for supervised
transfers only).
Please leave a message System message 008. Additional options
after the tone after leaving a message.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-9
 VUP Programming

11. To enable the modem, check boxes as follows:

Check To enable
Modem Enable Modem, connecting from a remote PC
Modem Activation Activation code for the built-in Voice Mail
Code System modem (valid codes are 0-9, A, B,
C, D and #. * cannot be used!)
12. To initiate the system and restore the default system parameters, click the
System Init button. Use the Browse option to define the path of the
*.VOX file.

CAUTION
Please notice that following the system initialization, all previously recorded messages are
deleted.
For a system initialization, a special *.vox file must be used, prepared by the manufacturer.
Using the incorrect *.vox file or a file of any other format can destroy the Voice Mail System.
13. To upgrade the Voice Mail System application firmware, click the
Software Upgrade button. Use the Browse option to define the path of
the *.bin file. For more details regarding this option, refer to Software
Upgrade in Chapter 5.

3.2.3. In-band DTMF Protocol

The In-band DTMF Protocol is used for defining DTMF strings, sent from the
PBX to the Voice Mail System. The Voice Mail System uses these DTMF digits
to identify the condition or reason why an incoming call is arriving to the Voice
Mail System. Typically, they tell the Voice Mail System of a call-forward
situation or a log in attempt.
Each In-band DTMF Protocol event string is associated with an operation that is
executed once the Voice Mail System receives a DTMF string. A string contains
up to 40 digits: 0 to 9, A to D, #, and *.

 NOTE
For programming the In-band DTMF Protocol of the Voice Mail System unit using a touch-
tone telephone, see Chapter 5.

To define DTMF strings, using the in-band DTMF protocol:

1. Select Parameters In-band DTMF Protocol from the menu bar. The
In-band DTMF Protocol dialog appears (see Figure 3-6).

 NOTE
On the four tabs of the In-band DTMF Protocol screen, up to 40 DTMF operations can be
defined.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-10
 VUP Programming

Figure 3-6: In-Band DTMF Protocol Dialog

2. Enter the Code Received from the PBX and select the required
Operation from the operation drop-down menu on the right.

Select To
Auto Attendant Play the opening script of the
Automated Attendant.
Transfer to a Script Message Play a specific script.

Transfer to a script Message + Play a specific script and change

1st/2nd/3rd Language to the specified language (1, 2 or
3).
Transfer to Busy Menu Play the Busy menu.
Transfer to No Answer Menu Play the No Answer menu.
Transfer to Do Not Disturb Play the Do Not Disturb menu.
Menu
Transfer to an Extension Transfer a call to a required
extension.
Transfer to a Mailbox Transfer a call to a required
mailbox.
Transfer to the Operator Transfer a call to a required
operator, 1 out of 8.
Directory List Play the Directory Listing (DBN)
Call Recording Record the conversation. (This is
only applicable to a PBX, where
the Call Recording feature is
supported.)

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-11
 VUP Programming

Select To
Leave a Message Leave a message in a designated
mailbox.
Retrieve Messages Retrieve messages from a
designated mailbox.
Disconnect Disconnect the call.
Transfer to a Group of Leave a message for a group of
Mailboxes mailboxes.

3. Set the maximum time interval that the Voice Mail System has to wait in
milliseconds, until the first DTMF string is received.
4. Set the maximum time delay between DTMF codes sent from the PBX to
the Voice Mail System.

 NOTE
On the four tabs of the In-band DTMF Protocol screen, up to 40 DTMF operations can be
defined.

5. Click the OK button to confirm your settings and return to the VUP main
screen.

Example: Let us assume a caller calls in and is transferred to station 215

and there is no answer and station 215 is programmed for call-forward-
no-answer to the voicemail. If the PBX sends on a call-forward-no-
answer condition the digits “9 1 2 1 5” and we want to make sure that the
caller is sent to voice mailbox for station 215, then we would program in
the In-band DTMF Protocol event string as in Figure 3-7:

Figure 3-7: In-Band DTMF Protocol Table

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-12
 VUP Programming

3.2.4. Network Parameters

 NOTE
Network Parameters will only be activated after the Send Parameters operation and physical
hardware system reset have been performed.
To define large-scale network parameters, you may need a Local Network Administrator’s
assistance.
The Local Network Administrator needs to define a user/email account for the Voice Mail
System on the Email Server.
The Network Parameters are also needed for the administrator’s use of the VUP remotely
(via TCP/IP).

To enable network features, the Voice Mail System needs to be integrated into
the TCP/IP protocol based Local Area Network. Enter the Voice Mail System to
the LAN as a regular Network user. This is possible via the definition of the
Network Parameters.
To allow for the possibility to send emails from the Voice Mail System to
mailbox owners, the IP address of the SMTP server needs to be defined. A
mailbox for the Voice Mail System needs to be defined on the Local Area
Network. For this the help of the Local Network Administrator is needed.
To define network parameters:
1. Select Parameters Network Parameters from the menu bar. The
Network Parameters dialog appears (see Figure 3-8).

Figure 3-8: Network Parameters

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-13
 VUP Programming

Parameter Usage
Device Properties – Defines the permanent Voice Mail System IP
IP Address Address, which has to be unique in the existing
LAN. (DHCP is currently not supported.)
Device Properties – Defines the Subnet Mask for the existing LAN.
Subnet Mask
Gateway Properties – IP Address of the Network Communication
IP address device (Router, Firewall, etc.), which
establishes connection with external Network
resources.
Server Properties – Local SMTP Mail Server IP Address.
IP Address
Mail Account Voice Mail System Email account in the SMTP
Properties mail server.
Email Address Defines the email address for the Voice Mail
System, as defined in the local mail server. This
address is needed when the Unified Messaging
feature is activated for SMTP Email sender
recognition.
User name Voice mail system user account name in the
Email server, which needs SMTP E-mail
sender authorization.
Password Voice mail system user account password in
the Email server, which needs SMTP E-mail
sender authorization.

3.3. Automated Attendant Programming

The following steps apply to the programming of the Voice Mail System
Automated Attendant:
Script programming
Schedule programming

3.3.1. Script Programming

Define the operation executed when pressing any DTMF digit between 0 and
9, while the script message is being played, etc.
Define the script opening conditions per port and the number of the script to
be played for each port.
Define a name for each necessary operational script, i.e. company greeting in
English, script 00 and company greeting in Spanish, script 01, etc.
Display of script listings for reviewing the script status.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-14
 VUP Programming

 NOTE
For programming the AA script of the Voice Mail System, using a touch-tone telephone, see
Chapter 5.
Please note that a script must be recorded and programmed with an announcement, in order
for a script to operate.
To define DTMF strings, using the in-band DTMF protocol:
1. Select Auto Attendant Script Menu from the menu bar. The Script
Menu appears (see Figure 3-9).

Figure 3-9: Script Menu Dialog

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-15
 VUP Programming

2. To define an operation for each DTMF digit (0 to 9), select the respective
Type of Operation from the drop-down menu. The operations to choose
from are as follows:

Operation When pressing appropriate DTMF digit

Transfer to a script The caller is transferred to the sub-menu,
menu defined in the respective Destination
field.
Transfer to a Script The caller is transferred to the sub-menu,
Message + 1st Language, defined in the respective Destination
Transfer to a Script field and the selected system language is
Message + 2nd Language, used until the end of the session (unless
Transfer to a Script otherwise changed).
Message + 3rd Language
Directory List The Voice Mail System requires the
caller to enter the first three letters of the
first or last name of the desired party (for
details regarding the dial by name
option, see System Parameters).

Transfer to an Extension The call is transferred to the predefined

extension, as defined in the relevant
Destination field. If the target mailbox
has the Call Screening function
activated, callers will be requested to
record their name and the destination
will be informed of the calling party.
Transfer to a Mailbox The caller is immediately sent to the
required mailbox, defined in the relevant
Destination field.
Transfer to a Group of Leave a message for a mailbox group.
Mailboxes
Direct Call to an Allows the caller to dial the required
Extension extension number, which is a legal PBX
extension (see PBX Settings).
Direct Call to a Mailbox Allows the caller to dial the required
mailbox.
Leave a Message Allows the caller to press a predefined
digit from 0 to 9, and is then prompted to
enter the requested mailbox number for
leaving a message.
Retrieve Messages Allows the caller to press a predefined
digit from 0 to 9 and is then prompted to
enter the required mailbox number and

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-16
 VUP Programming

Operation When pressing appropriate DTMF digit

personal password, in order to retrieve
messages.
Disconnect The caller is disconnected.
Disconnect with Message The caller is "politely" disconnected, as
the Voice Mail System plays the
message “Thank-you and good-bye”
before disconnecting.
Dial-a-String Enter a string number from the Dial
Strings table for special PBX
applications (see the Dial Strings tab
below in this section).
Transfer to Operator A caller can be transferred from a script
message to an Operator, as defined in the
PBX Settings.
Import WAV A *.wav file can be imported and can be
transferred to a specified script, such as a
greeting message.
3. To define the number of times the Script Opening Greeting playback is
played, set the Repeat script parameter.
4. To define the time interval after the Script Opening Greeting, in which
the caller needs to respond, set the EOM Timeout in seconds.
5. Define in each script one fax extension out of four, to which a fax call
will be directed. Please note that each script menu can have a different
fax extension.
6. To define a source *.wav file for a specified script, such as the opening
greeting message, click the Import WAV button.

 NOTE
The *.wav source file parameters are: PCM, 8kHz, 16-bit, mono.

To define DTMF strings, using the in-band DTMF protocol:

1. In the Script Menu, click on the Script Opening tab (see Figure 3-10).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-17
 VUP Programming

Figure 3-10: Script Opening Tab

2. Set for each port in use, the Number of Rings before a call is answered.
3. Set the script number played on each port. There can be up to four scripts
– a script for each mode of operation, i.e. Day, Night, Break or Holiday.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-18
 VUP Programming

To review the status of the scripts:

1. In the Script Menu, click on the Script Status tab (see Figure 3-11).
The status of all programmed and recorded scripts is displayed adjacent
to the script number. The icon before a script is changed, if a script is
recorded.

Figure 3-11: Script Status Tab

 NOTE
Status is only shown once read parameters have been performed on the Voice Mail System.

2. Click the Description button to enter script details (for example, the
script file name for future reference).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-19
 VUP Programming

To define dial strings:

1. In the Script Menu, click on the Dial Strings tab (see Figure 3-12).

Figure 3-12: Dial Strings Tab

2. Define up to 20 dial strings.

 NOTE
A dial string consists of up to 40 digits including 0 to 9, A to D, *, #, p for 1 second pause, Q
for 4 seconds pause and & for hook flash.
Example: To perform a trunk-to-trunk transfer to the telephone number 1 (800) 991-8186,
the dial string field might look like the following: &p9p18009918186pppp
The voicemail automatically hangs up after the last character is performed in the dial string.

To end the Script Menu session:

Click OK to save your settings or click Cancel to return to the Voice-mail
Utility Program's (VUP) main screen, without saving any data.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-20
 VUP Programming

3.3.2. Schedule Programming

Schedule programming describes the following:
Defining the system time and scheduling modes
Defining weekly schedules
Defining holiday schedules

 NOTE
For programming the AA scheduling script of the Voice Mail System unit using a touch-tone
telephone, see Chapter 5.

To define the system time and scheduling modes:

1. Select AutoAttendant Time & Date from the menu bar or click on
the Time & Date icon on the toolbar. Time, Date and Weekly
Schedules dialog appears (see Figure 3-13).

Figure 3-13: Time, Date and Weekly Schedules Dialog

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-21
 VUP Programming

2. In the Time & Date tab, change the daylight saving clock by using the
Auto Day Light saving time drop-down list as follows:

Select To change the day light saving clock

American Automatically on the first Sunday of April and the last
Sunday of October.
European Automatically on the last Sunday of March and the last
Sunday of October.
None Manually, using a touch-tone telephone and DTMF
programming.

 NOTE
The time is automatically changed at 2:00 a.m. on the appropriate days when selecting the
American or European option.

3. To set the system time and date, use the appropriate fields in this tab.

 NOTE
The default System Time and System Date are automatically received from the PC,
running the VUP software.

4. Select the scheduling modes from the Mode of Operation drop-down

menu:

Select To
Auto Set the automatic scheduling mode.
Day, Night, Manually set the appropriate scheduling mode.
Break, Holiday

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-22
 VUP Programming

To define the Weekly Schedule:

1. In the Time & Date tab, select the Auto option from the Mode of
Operation pop-down menu and click the Schedules button. The Auto
(automatic scheduling) dialog appears (see Figure 3-14).

Figure 3-14: Automatic Scheduling Dialog

 NOTE
Please notice that the Schedules button is only enabled when selecting the Auto option
from the Mode of Operation drop-down menu.
Break, Night and Holiday scripts have to be recorded by the Administrator. Otherwise the
Voice Mail System will automatically return to the Day manual mode.

2. In the Weekly Schedule tab, set the Day Time schedule and Break
Time schedule. The example displayed in Figure 3-14 shows that the
Voice Mail System will play the day script message between 09:00 and
13:00 and between 13:30 and 17:00 every day. It will play the break
script message between 13:00 and 13:30 and the night script message
between 17:00 and 09:00 the next day.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-23
 VUP Programming

To define the Auto Breaks schedules:

1. Click on the Auto Breaks tab. The current list of auto breaks appears on
Auto Breaks tab (see Figure 3-15).

Figure 3-15: Auto Break Schedules Tab

2. Define the breaks for each day by entering the times and selecting the
script that has to be played.
3. To remove a break from the list, select the break and change the From
and To time to 00:00.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-24
 VUP Programming

To define the Holiday schedules:

1. Click on the Holiday’s Schedules tab. The current list of holiday dates
appears (see Figure 3-16).
2. Click the Add button to add a new date to the list of holidays and set the
time the holiday script message should be played.

Figure 3-16: Holiday Schedules Tab

 NOTE
If the holiday lasts more than one day, each day must be separately added to the list.

3. To remove a holiday date from the list, highlight it and click the Remove
button.
To end your time and date scheduling session:
Click the OK button to confirm your settings or click Cancel to cancel your
settings and return to the VUP main screen.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-25
 VUP Programming

3.4. Programming the Voice Mail

Voice Mail programming contains the following:
List of mailboxes
Setting the message waiting notification
Defining mailbox groups

3.4.1. Handling the List of Mailboxes

The tasks associated with the list of mailboxes are:
Creating a range of mailboxes and defining a Supervisor Mailbox
Editing the list of mailboxes
Setting the parameters of the mailbox list

 NOTE
To program the list of mailboxes of the Voice Mail System, using DTMF programming, refer
to Chapter 5.
To create a range of mailboxes and define a Supervisor Mailbox:
1. Select Voice Mail List of Mailboxes from the menu bar or click on
the List of Mailboxes icon on the toolbar. The List of Mailboxes
dialog appears (see Figure 3-17).

Figure 3-17: List of Mailboxes

2. To define a Supervisor Mailbox, select the correct mailbox from the

drop-down menu.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-26
 VUP Programming

 NOTE
The Supervisor Mailbox can only be defined after a number of mailboxes have been created,
as one of them will have to be assigned as the Supervisor Mailbox.
The Supervisor Mailbox is used when the Voice Mail System memory is 85% full. The System
Administrator is alerted to delete messages and reorganize the system memory.

3. To create a range of mailboxes, fill in the following:

Field With
From The first mailbox in the sequence.
To The last mailbox in the sequence.
Source The mailbox with specific parameters, e.g. language or
operator, etc., which is the source for the new mailbox
parameters. All the new mailboxes created this way will
have the same exact configuration as the source mailbox.
4. When finished, click the Create Range button. The new mailboxes
appear in the list of mailboxes and the Total Number of Mailboxes is
updated.

 NOTE
The maximum number of mailboxes supported in the Voice Mail System is 500 total real and
virtual mailboxes.

To edit the list of mailboxes:

1. Use the right-hand buttons as follows:

Click To
New Create a new mailbox (see Figure 3-18).
Copy Create a new mailbox based on the parameters of a
highlighted mailbox.
Delete Delete the highlighted mailbox.
Edit Edit the parameters of the highlighted mailbox (see Figure
3-18).
2. To add a new mailbox, click the New button. New Mailbox screen
appears (see Figure 3-18).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-27
 VUP Programming

Figure 3-18: New Mailbox

Parameter To define
Mailbox The number of the mailbox in the list of
mailboxes.
Extension The number of the extension associated with
the mailbox (for local notification use only).
Mailbox Type The type of the mailbox, either real or virtual.
User Language The language used by the mailbox when
playing system messages.

 NOTE
A virtual mailbox has the same functionality as a real one, except that it has no physical
extension associated with it.

3. Click the Reset button to change the password to default (the default
password is 1234). When changing the User Password, four asterisks
(****) appear.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-28
 VUP Programming

4. To enable local notification for waiting messages, select one of the

options from the Local Notification pop-down menu:

Option Usage
Message Light Turns on the message waiting light on the
1 telephone or changes the dial tone of the extension
by sending the code defined in the Notification
Parameters.
Message Light Identical to Message Light 1, but for PBXs that
2 support more than one type message waiting
notification code.
Sign Ring The Voice Mail System rings the extension
number once to inform the mailbox owner of new
messages.
Rings The Voice Mail System rings an internal extension
for a period of time defined by the Ring
Notification Duration and the Ring Notification
Retries to inform the mailbox owner of new
messages. After the call is answered, the system
provides the user with the option of logging into
the mailbox and checking messages.
5. Check the Message Data options:

Check Function
Announcer Plays a personal greeting (announcement), without
allowing a message to be left.
Do Not Disturb Prevents call transfers from the Automated
Attendant to extensions in DND.
Time Stamp Plays the time and date of the message.
CLIP Activates the Calling Line Identification
Presentation
Enable Call Allows the use of the Call Screening function.
Screening
Active Call Activates Call Screening for the mailbox owner.
Screening
6. Enter the maximum number of messages, which can be stored in the
mailbox, using the appropriate parameter.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-29
 VUP Programming

7. Check the Menu Activator options:

Option To
No Answer Activates the system No Answer menu
menu
Busy menu Activates the system Busy menu
DND menu Activates the system Do Not Disturb menu
8. Select one of the Personal Greeting options:

Option To
Busy/No Activates the Busy and No Answer greetings for
Answer the mailbox.
Greeting
Temporary Activates the Temporary greeting for the mailbox
Greeting
9. Check the Copy Message option:

Option To
Copy to Copies all incoming (non-forwarded) messages to
Mailbox another mailbox.
Move to Moves all incoming (non-forwarded) messages to
Mailbox another mailbox without storing any messages in
the originating mailbox.
10. Select one of the Transfer Options:

Option To
Forward to Forward a call from the Personal Greeting
Extension message to another extension. When the caller
dials the specified digit while the Personal
Greeting Message is played, the call is transferred
to the predefined extension.
Operator Forward a call from the Personal Greeting
Message to one of the eight local Operators
defined in the PBX Settings.
Fax Transfers a call to a fax extension, when a fax data
signal is detected during the Personal Greeting
Message, as defined in the PBX Settings.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-30
 VUP Programming

Option To
External Forward a call from the Personal Greeting
Number message to an external number. When the caller
dials the specified digit while the Personal
Greeting Message is played, a call is transferred to
the predefined external telephone number. This
option is active if an External notification allowed.
The legal entries for this number are the same
as Dial a String options (0-9, *, #, A-D, 1 second
Pause (P), 4 second pause (Q), Hook Flash 1
(&), Hook Flash 2 (@), Extension Number (X)).
11. Select one of the Forward Options:

Option To
Forward to Automatically forwards a caller directly to another
Mailbox mailbox.
Forward to Automatically forwards a caller directly to a
Script script. The target script has to be recorded.
12. Click on the External Notification tab. External Notification tab is
displayed (see Figure 3-19).

Figure 3-19: External Notification

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-31
 VUP Programming

13. To enable external notification for waiting messages, select one of the
following options:

Option Usage
Phone If Allowed, the Voice Mail System calls the pre-
defined phone number and notifies the mailbox
owner of new voicemail messages. The recorded
message is played on the remote telephone after the
mailbox owner enters the correct password and logs
into the mailbox.
Pager If Allowed, the Voice Mail System calls the pre-
defined pager number and displays a message
notifying the mailbox owner of a new voicemail
message.
SMS If Allowed, the Voice Mail System calls the pre-
defined mobile phone number and displays a text
message notifying the mailbox owner of a new
voicemail message. This option requires an optional
SMS GSM Transmitter module to be attached to
Voice Mail System.
14. Enter a number in Number field. This field supports DTMFs 0-9, *, #,
A-D, also X (mailbox extension number), P (1 second pause), Q (4
second pause), $ (wait for pager CPD tone), and ! (number of new
messages). There are 9 notifications destinations possible, which will be
used in cascade order, based on the From and To hour specified.
15. To set parameters related to the cascade notification, use the following
fields and check box:

Field Usage
Start Amount of time before first external notification
Notification is performed. Default is 30 minutes.
Delay
Notifications Amount of time between external notifications in
Time Interval the cascade. Default is 30 minutes.
Loop Time Optional. The amount of time between cascade
Interval loops or, more precisely, the amount of time
between the last scheduled external notify in the
cycle and next retry of the first notify in the
cycle. Default is disabled and 0 minutes.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-32
 VUP Programming

16. To enable email notification and define required parameters, check the
Enabled checkbox and fill the following fields:

Field Usage
Email Target Relevant email address, where the mailbox owner
can get the email messages.
Email From the drop-down menu, the email notification
Notification mode can be chosen:
Type
Choice Description
Without The email will be sent to the target
attachment email address, with information
about a new recorded message, but
without a voice message
attachment.
With voice An email with the attached media
message file containing the recorded
attached message will be sent to the target
email address.
Voice An email with the attached media
message file containing the recorded
attached message will be sent to the target
and saved email address and the message will
be marked as saved in the Voice
Mail System. (Please note: Since
the message is marked as saved in
the voice mailbox, then no other
notification shall take place.)
Voice An email with the attached media
message file containing the recorded
attached message will be sent to the target
and email address and the message will
deleted be marked as deleted in the Voice
Mail System (See Note) (Please
note: Since the message is marked
as saved in the voice mailbox, then
no other notification shall take
place.)

 NOTE
This delivery method is not secure! Network problems may prevent the email message from
being delivered properly and all information will be lost.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-33
 VUP Programming

To set the mailbox parameters:

1. In the List of Mailboxes, click the Parameters tab (see Figure 3-20).

Figure 3-20: Parameters Tab for List of Mailboxes

2. Define the following general parameters for the list of mailboxes:

Parameter Usage
Operator ID Defines the key, when pressed while a
Personal Greeting Message is played,
which allows a call to be transferred to
the local Operator. Default is 0
Retrieve Messages ID Defines the key, when pressed while a
Personal Greeting Message is played,
which allows the caller to log into the
current mailbox. Once the digit is
pressed, the caller is prompted for the
password for the mailbox. Default is 9
Transfer to Main Menu Defines the key, when pressed while a
ID Personal Greeting Message is played,
which transfers a call to the Main Menu.
Default is 3
Transfer ID Defines the key, when pressed while a
Personal Greeting Message is played,
which transfers a call to another
extension. Default is 5

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-34
 VUP Programming

Parameter Usage
Transfer to External ID Defines the key, when pressed while a
Personal Greeting Message is played,
which transfers a call to an external
telephone number. Default is 7
Maximum Number of Defines the number of days that
Days to Store Messages messages (new and saved) are stored in
a mailbox before they are automatically
deleted. Default is 30

3.4.2. Setting Message Notifications

 NOTE
To program message a notification for the Voice Mail System, using DTMF programming,
refer to Chapter 5.
Email and SMS text fields can only be defined when using the VUP software.
To set the mailbox parameters:
1. Select Voicemail Notification Parameters from the menu bar or
click on the Notification Parameters icon on the toolbar. The Local
and External Notification Parameters dialog appears (see
Figure 3-21).

Figure 3-21: Local and External Notification Parameters

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-35
 VUP Programming

2. Define the following notification parameters:

Parameter Usage
Notification Status Activates the notification function for the
specified port. It is a forward hunting
sequence from the first enabled port to the
last.
Message Light 1-Code Defines the code dialed by the Voice Mail
System, from the port defined in the
Notification Parameters tab, which
activates message waiting indicators on the
desk phone. Legal entries are:
Entry Meaning
X Extension number
P Pause
& Hook flash
! Number of new messages sent
to the Voice Mail System
LCD (applicable only if the
PBX supports this feature)
DTMF 0 to 9, *, # and A to D
Message Light 2-Code Similar to Message Light 1-Code including
legal entries for a PBX supporting more
than one message notification code.
Message Light Off- Defines the code dialed by the Voice Mail
Code System, from the port defined in the
Notification Parameters tab, which de-
activates message waiting indicators on the
desk phone. Legal entries are as defined for
the Message Light 1-Code.
Ring Notification Defines the time interval between ring
Interval notifications of new messages, in minutes.
(For Rings and Sign Rings type Local
Notifications only)
Ring Notification Defines the number of times the Voice Mail
Retries System attempts to notify the user of
received messages.
PBX External Line Sets the PBX External Line Access Code,
Access Code which can be up to 4 digits.
Notification after Activates a local Message Waiting
Reorganizing Notification after the Memory Reorganizing
process is finished. All mailbox owners that
have new messages are notified.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-36
 VUP Programming

Parameter Usage
Message Light Defines if the message notification light is
Activation turned on for each new message or only
after the first new message.
Ring Notification Enables a long (10 rings) or short (4 rings)
Duration time interval for the notification ring.
3. Click on the E-Mail tab to edit the Notification parameters. E-Mail tab is
displayed (Figure 3-22).

Figure 3-22: E-Mail Notification Parameters

Parameter Usage
Subject text Text to be used in the sent email Subject field.
Body text Text to be used in the sent email body field. This text
can include information about mailbox status and a
new recorded message.
Field Keys List of relevant symbols, which can be used in the
Body text window.

 NOTE
Email notification can only be activated in a Voice Mail System with a specific hardware
configuration (optional unified messaging add-on module).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-37
 VUP Programming

4. Click on the SMS tab to edit the Notification parameters. SMS tab is
displayed (Figure 3-23).

Figure 3-23: SMS Notification Parameters

Parameter Usage
SMS Text Text to be displayed on the Mobile phone display.
Field Keys List of relevant symbols, which can be used for the
SMS text messages.

 NOTE
SMS notification will be sent to the recipient depending on the set parameters. Apart from
this, the user will only get a message for the first voicemail message in the user’s mailbox.
Another message will be received once the mailbox has been emptied and a new voicemail
message arrives.
To enable SMS notification, a special external SMS transmitter must be connected to the RS-
232 socket. The SMS transmitter must be purchased separately (see Chapter 8).

5. To end the notification programming session, click OK to confirm your

settings or click Cancel to return to the VUP main screen, without saving
any data.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-38
 VUP Programming

3.4.3. Setting a Mailbox Group

 NOTE
To program mailbox groups for the Voice Mail System using DTMF programming, refer to
Chapter 5.

To set the mailbox group parameters:

1. Select VoiceMail Groups of Mailboxes from the menu bar or click
on the Groups of Mailboxes icon in the toolbar. The Groups of
Mailboxes dialog appears (Figure 3-24).

Figure 3-24: Groups of Mailboxes Dialog

2. Set a maximum of four groups of mailboxes for simultaneous addressing

by dialing the group number.
3. To add a mailbox to a group, select the required mailbox from the group
of all mailboxes (column with 099) and click the Add button of the
respective group.

 NOTE
• The group number size must be three digits.
• The group 099 is a list of all mailboxes defined in the system.
• Each group can contain up to 500 mailboxes.

4. Set the first digit for addressing any mailbox group in the Groups tab.

CAUTION
The same number can be assigned to a mailbox group and to a mailbox number. In this case,
the message is sent to the mailbox.

5. To end the programming session for groups of mailboxes, click OK to

confirm your settings or click Cancel to return to the VUP main screen,
without saving any data.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 3-39
 Administrator’s Operations

Chapter 4: Administrator’s
Operations
This chapter contains the following:
Accessing VUP programming data (password setting and connection
establishment)
Handling configuration data transfers (from the PC containing the VUP
software to the Voice Mail System and vice versa)
Monitoring and problem solving (LCD display messages, line monitoring and
statistics)
Software upgrading

4.1. Accessing VUP Programming Data

4.1.1. Setting the VUP – Voice Mail System Communication
This section describes how to:
Set a local (direct) or remote (modem/via TCP/IP) connection between the
PC, containing the VUP software and a Voice Mail System unit
Manage the contact list of remotely connected PCs containing the VUP
software
For programming a Voice Mail System unit, use a local PC. Then use a local or
remote connection for the configuration, monitoring and maintenance operations.
For a local COM connection, one of the COM ports of your PC or laptop should
be connected to the RS-232 port of the Voice Mail System unit.
Via a remote connection (modem or TCP/IP), several Voice Mail System units
can be managed, using a single PC, running the VUP software. The Voice Mail
System only allows a remote connection with a PC, if that PC appears in the
Voice Mail System contact list.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-1
 Administrator’s Operations

To set up the PC connection via RS-232:

1. Select Communication Communication Select from the menu bar.
The Communication Selection dialog appears (see Figure 4-1).

 NOTE
COM 1 is the default VUP port for communicating with the Voice Mail System.

Figure 4-1: Communication Selection

2. Select a COM Port for a local (direct) connection of the PC, containing
the VUP software, to the Voice Mail System.
3. Click OK to confirm your setting.
To set up the PC connection via TCP/IP:
1. Select Communication Communication Select from the menu bar.
The Communication Selection dialog appears (see Figure 4-1).
2. Select Network to connect to the Voice Mail System via TCP/IP.
3. Click on the Select Device button. Device selection screen appears (see
Figure 4-2).

Figure 4-2: Device Selection

 NOTE
The Device Selection table will appear only if Microsoft Access is installed the computer.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-2
 Administrator’s Operations

4. To set a connection to one of the listed Voice Mail System units, select
one of the groups from the left column, then select a device from the
right column and click the Set Connection button. A process will be
activated upon selection of a transfer data operation, such as Read
Parameters, Send Parameters, etc.

 NOTE
Before setting a connection, please check that the Network option has been chosen in the
Communication Selection dialog (see Figure 4-1).
When the Create Call button on the VUP toolbar is used for an immediate call to a specified
contact, the Modem option is automatically selected in the Communication Selection
dialog.

To manage the device list of remotely connected PCs containing the VUP
software:
1. Select Communication Communication Select from the menu bar.
The Communication Selection dialog appears (see Figure 4-1).
2. Select Modem to connect to the Voice Mail System.
3. Click on the Select Device button. Device selection screen appears (see
Figure 4-2).
4. To set a connection to one of the listed Voice Mail System units, select
one of the groups from the left column, then select a device from the
right column and click the Set Connection button. A process will be
activated upon selection of a transfer data operation, such as Read
Parameters, Send Parameters, etc.

 NOTE
Before setting a connection, please check that the Modem option has been chosen in the
Communication Selection dialog (see Figure 4-1).
When the Create Call button on the VUP toolbar is used for an immediate call to a specified
contact, the Modem option is automatically selected in the Communication Selection
dialog.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-3
 Administrator’s Operations

To add a new device to the device list:

1. If the new contact is not associated with one of the existing groups
(folders on the left), click the New Folder button and enter the group’s
name.
2. Highlight the folder and click the Add Contact button. New Contact’s
Details appear (see Figure 4-3). Fill in the required information:

Figure 4-3: New Contact’s Details

Fill in With
Contact’s Name The name of the customer, on whose
premises the Voice Mail System is
installed.
Representative’s The contact person's name.
Name
Representative’s The contact person's telephone number.
Phone
Notes Free text.
Modem’s Phone The telephone number for communicating
Number with the Voice Mail System by modem.
Network Device IP The IP Address of the device in the
Address network.
Local Machine Subnet The Subnet Mask Address in the network.
Mask
Local Machine The Gateway Address in the network.
Gateway Address
3. To confirm the new device, click OK. The new device will appear in the
right column.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-4
 Administrator’s Operations

To delete contacts and groups of contacts:

1. To delete a group of devices, highlight the relevant group, then highlight
each device and click the Delete button.
2. When the folder is empty, click Delete to erase the folder in the left
column.
To edit a contact:
1. Highlight the contact group in the left column, to view the contacts,
which will appear in the right column.
2. Highlight the contact and click the Edit button. A dialog similar to the
one shown in Figure 4-3 appears.
3. Edit the fields as necessary, and click OK to confirm your changes.
To end a modem contact session:
Click the Close button.

4.1.2. Setting a Password

You can use this function to set the Administrator's password, when first entering
the Voice-mail Utility Program (VUP). Thereafter, you can use this function to
change the current password.
To change the Administrator's password
1. Select Communication Password from the menu bar.
2. In the Change Password dialog, enter the current 4-digit password and
click OK.

 NOTE
The VUP default Administrator password is 1234.

3. In the second Change Password dialog, enter the new four-digit

password and click OK.

4.2. Handling Configuration Data

Use the following to:
Handle configuration files in the PC
Transfer configuration files from the PC to Voice Mail System units
Full back up and restore
Transfer configuration data between Voice Mail System units
Transfer scripts between Voice Mail System units
Reset a Voice Mail System after a configuration or script data transfer

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-5
 Administrator’s Operations

4.2.1. Handling Configuration Files

Use the File menu to save, display, edit, and print Voice Mail System
configuration files.
To handle a Voice Mail System configuration file:
From the File menu select:

Item To
Open Display and edit a saved Voice Mail System
configuration file.
Save Save the configuration file.
Save As Save the configuration file, using a different
filename from the opened file.
Open Default Display and edit the default configuration file.
Print Settings Print the Voice Mail System parameters: PBX,
Menu system, in-band DTMF signals, Automated
Attendant, schedules, notification, list of
mailboxes, statistics and list of messages.

4.2.2. Transferring the Complete Backup Data to a Voice Mail

System
This feature enables a full backup of the Voice Mail System data, consisting of
the script recordings, messages, personal greetings and configuration data. The
data is stored in a *.wax file, which can be used in a PC running the VUP
software, for off-line programming. The data can then be transferred (restored) to
other Voice Mail Systems working with the same configuration system version.
To backup and restore the Voice Mail System data:
1. Establish a connection between the source Voice Mail System and the
PC, containing the VUP software. For details, see the Setting the VUP
PC – Voice Mail System Communication section.

 NOTE
Please notice that the backup and restore functions are applicable only for local RS-232 and
TCP/IP connections.
It is recommended to perform a hardware reset after the Restore action.

2. Select Communication Backup from the menu bar.

3. In the Backup dialog, enter the File Name, click the Browse button to
set the file path in the VUP and click OK to transfer the file to the PC.
4. Select Communication Restore from the menu bar and use the
Restore dialog to set the name and path of the *.wax file that needs to be
transferred from the PC to the Voice Mail System.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-6
 Administrator’s Operations

4.2.3. Transferring Configuration Data between Voice Mail

System Units
The VUP software enables the transfer of configuration data from one Voice
Mail System to another. This is a two-fold operation, namely:
Reading configuration data from a source Voice Mail System.
Sending configuration data from the PC, containing the VUP software, to a
target Voice Mail System.

CAUTION
Please note that the Voice Mail System is off-line when transferring data to or from the PC.

To transfer configuration data from one Voice Mail System to another:

 NOTE
An Administrator password is needed to transfer configuration data from a PC to a Voice
Mail System. For details, see Setting a Password.

1. Establish a connection between the source Voice Mail System and the
PC, containing the VUP software. For details, see Setting the VUP PC –
Voice Mail System Communication.
2. Select Communication Read Parameters from the menu bar.
3. When prompted with a message asking you to check the connection
between the PC and Voice Mail System, click OK to read the parameters
from the source Voice Mail System.
4. Select Communication Send Parameters from the menu bar.
5. When prompted with a message asking you to check the connection
between the PC and Voice Mail System, click OK.
6. Enter your password in the Password dialog and click OK.

4.2.4. Transferring Script Messages between Voice Mail System

Units
The VUP software enables recorded scripts to be transferred from one Voice
Mail System to another. This is a two-fold operation, namely:
Reading scripts from a source Voice Mail System.
Sending scripts from the PC containing the VUP software to a target Voice
Mail System.
To transfer script messages from one Voice Mail System to another:
1. Establish a connection between the source Voice Mail System and the
PC, containing the VUP software. For details, see Setting the VUP PC –
Voice Mail System Communication.
2. Select Communication Read Recording from the menu bar.
3. Click the List of Script Recordings button in the Read Recording
dialog. The List of Scripts to be Read dialog appears (see Figure 4-4).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-7
 Administrator’s Operations

Figure 4-4: List of Scripts to be Read

4. Choose a script recording to be read and click the Add button.

5. In the Select Script File, set the PC path for storing the script recording.

 NOTE
An Administrator password is needed to transfer configuration data from a PC to a Voice
Mail System. For details, see Setting a Password.

6. Repeat steps 3 to 5 for any number of scripts that need to be transferred

to the PC.
7. In the List of Script Recordings, click OK. Then click the OK button in
the Read Recording dialog to transfer the script files.
8. Establish a connection between the target Voice Mail System and the PC
containing the VUP software.
9. Select Communication Send Recording from the menu bar.
10. Repeat steps 2 to 7 for any number of scripts in the List of Scripts to be
Sent that need to be transferred to the target Voice Mail System.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-8
 Administrator’s Operations

4.2.5. Resetting the Voice Mail System

You can reset the Voice Mail System hardware using the System Reset function
from the VUP software.
To reset the Voice Mail System:
1. Establish a connection between the Voice Mail System and the PC,
containing the VUP software. For details, see Setting the VUP PC –
Voice Mail System Communication.
2. Select Communication System Reset from the menu bar.

4.3. Monitoring and Problem Solving

Use the following information to:
Monitor the Voice Mail System’s operations and detect system errors, using
the unit’s LCD display
Monitor the Voice Mail System ports, using the line monitor (PBX extensions
and RS-232)
View the Voice Mail System’s operation statistics

4.3.1. LCD Messages

The Voice Mail System LCD display provides a quick and reliable means for
monitoring the unit's mode of operation and preventing programming and
operation problems. For a list of messages and the display context for monitoring
and diagnostics, see Table 4-1.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-9
 Administrator’s Operations

Table 4-1: Voice Mail System LCD Messages

LCD Display Context Action to take

VM Ver. X.XX The unit has reset and is testing its None
components.
Day – Manual The unit is in constant Day mode. None
Night – Manual The unit is in constant Night mode. None
Break – Manual The unit is in constant Break mode. None
Holiday – The unit is in constant Holiday mode. None
Manual
Day – Auto The unit is programmed in Auto mode and None
currently answering with the Day greeting.
Night – Auto The unit is programmed in Auto mode and None
currently answering with the Night greeting.
Break – Auto The unit is programmed in Auto mode and None
currently answering with the Break greeting.
Holiday – Auto The unit is programmed in Auto mode and None
currently answering with the Holiday
greeting.
_ The port status is on-hook. None
^ The port status is off-hook. None
R The port is ringing. None
N The port is notifying. None
X External number dialing None
C Call back to sender None
Reorganizing The unit is reorganizing its database. None
System Error 100 The unit is in not operational. The LCD Reset the Voice Mail
System Error 101 displays the error code. System. If the message
System Error 102 appears again, please
System Error 200 contact your dealer.
System Error 201
System Error 333
System Error 400
System Error 401
System Error 402
System Error 403
System Error 404
System Error 500
System Error 600
System Error 700

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-10
 Administrator’s Operations

4.3.2. Line Monitor

The Line Monitor is an online tool, which shows the incoming and outgoing
DTMF signals simultaneously to and from the Voice Mail System. This is done
for local management via the RS-232 port. The modem is used for remote
management.
To activate the Line Monitor locally
1. Connect the RS-232 cable between the appropriate PC COM port and the
Voice Mail System RS-232 port and establish a connection (for details,
see Setting the VUP PC – Voice Mail System Communication).
2. From the main screen, select Line Monitor and uncheck boxes to disable
ports (all ports are checked by default – see Figure 4-5).

Figure 4-5: Line Monitoring Dialog

3. To display on-line DTMF signaling:

Click To
Start Start (or resume) display of DTMF signaling on all
checked lines.
Clear Clear DTMF signaling for a particular line.
Stop To stop running the DTMF signaling display for all
checked lines.

 NOTE
After pushing the Start button, the linemonitoring.log file is created in the Voice Mail
System directory (for example, C:\Program Files\VME Pro 2.xx) and the DTMF signaling is
displayed on the active lines of the Line Monitor dialog.
A typical log file, storing current events, is shown in Figure 4-6.
The line codes and colors displayed in the Line Monitor dialog are shown in Table 4-2.
Color conventions are: incoming DTMF signals red, outgoing DTMF signals green and on-
hook and off-hook operations blue.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-11
 Administrator’s Operations

VM's Line Monitor log file

Monitoring lines number: 1, 2, 3, 4, 5, 6, 7, 8
Started on March 31, 2002, 10:54
-----------------------------------------------
Line 3 : Detect Ring, Off Hook, Detect 8, Detect 9,
Detect 7, Detect 4, Detect #, Detect *, Detect 8, Detect
6, On Hook, (On Hook reason : Timeout while waiting for
DTMF (1 min((
-----------------------------------------------
Ended on March 31, 2002, 10:56
Figure 4-6: Typical Line Monitoring Log File

Table 4-2: Line Monitor Codes and Colors

Code Color Description Code Color Description

0 Green Dial 0 L2 Green Dial MW-Light2 notification
1 Green Dial 1 LO Green Dial MW-LightOff
notification
2 Green Dial 2 R Green Dial Ring notification
3 Green Dial 3 SR Green Dial Sign Ring notification
4 Green Dial 4 E Green Dial external notification
5 Green Dial 5 PG Green Dial pager notification
6 Green Dial 6 0 to 9 Red Detect digits from 0 – 9
7 Green Dial 7 * Red Detect *
8 Green Dial 8 # Red Detect #
9 Green Dial 9 A Red Detect A
* Green Dial * B Red Detect B
# Green Dial # C Red Detect C
A Green Dial A D Red Detect D
B Green Dial B Rn Red Detect Ring
C Green Dial C Bs Red Detect Busy
D Green Dial D NA Red Detect No Answer
P1 Green Dial pause 1 S (1 sec) An Red Detect Answer
P4 Green Dial pause 4 S (4 sec) DND Red Detect Do Not Disturb
H1 Green Dial hook Flash 1 OnH Blue On-hook
H2 Green Dial hook Flash 2 OfH Blue Off-hook
L1 Green Dial MW-Light1 notification

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-12
 Administrator’s Operations

4. To end the line monitoring session, click the Exit button.

CAUTION
To prevent loss of line monitoring data, rename the log file before restarting line monitoring.

4.3.3. Using Statistics

The Statistics tool provides general statistical information regarding the Voice
Mail System operations, scripts and its mailboxes.
To obtain the general statistics of the Voice Mail System:

 NOTE
To obtain statistics, read the Voice Mail System parameters, before using the Statistics tool.

1. Select Statistics General from the menu bar to view the General
statistics dialog (see Figure 4-7).
2. Take note of the following information sections:

Section To view
Flash Usage The Flash memory recording time.
Incoming Calls The number of incoming calls per Voice Mail
System port.
Languages The number of programmed languages (up to
three).
Version Voice Mail System version.

Figure 4-7: General Statistics Dialog

3. Click the Close button to exit the Statistics tool screen.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-13
 Administrator’s Operations

To obtain the Voice Mail System mailbox statistics:

1. Select Statistics List of Messages from the menu bar. List of
Messages dialog appears (see Figure 4-8).

Figure 4-8: Mailbox Statistics Dialog

2. Highlight a mailbox in the mailbox section and click the Display button
to view a list of messages in the message pane and the mailbox statistics
on the right.
3. Click the Close button to exit the Statistics tool screen.
To obtain the Script Usage statistics:
1. Select Statistics Script Usage from the menu bar. Script Usage
dialog appears (Figure 4-9).

Figure 4-9: Script Usage Dialog

2. Highlight a script and view the list of DTMF options usage on the right.
3. Click the Close button to exit the Statistics tool screen.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-14
 Administrator’s Operations

4.4. Software Upgrading

 NOTE
Check that the Voice Mail System is connected to the PC, using the RS-232 cable.
Only Qualified and Authorized Technicians are allowed to upgrade the Vocie Mail System
application software. Unauthorized updates can result in damage to the Voice Mail System.

To upgrade the Voice Mail System software:

1. Select Parameters System Parameters from the menu bar.
2. Click the Advanced button, and then click OK to confirm that you
intend to make modifications in the system parameters.
3. In the Advanced dialog, click the Software Upgrade button. The Send
Software dialog appears (see Figure 4-10).

Figure 4-10: Software Upgrading

4. Use the Browse button to find the *.bin file required to activate a
software upgrade and click OK. After a few moments a progress bar will
appear and the system upgrade will be complete.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 4-15
 DTMF Programming

Chapter 5: DTMF Programming

This chapter provides the necessary information for programming the Voice Mail
System via a touch-tone telephone. The touch-tone telephone has to be connected
to the PBX and be able to send DTMF tones. It contains the following:
The DTMF programming rules
The steps to be taken, in order to enter and exit the DTMF programming mode
A programming command reference, divided into functional groups of
commands, regarding the VUP setup, Voice Mail System programming and
Administrator's Operations

5.1. DTMF Programming Rules

Please observe the following rules for DTMF programming:
The Voice Mail System does not answer calls while in programming mode
A confirmation or denial tone is heard every time you enter a programming
command
The programming mode is exited if no dialing is carried out for more than one
minute

5.2. Entering and Exiting the Programming Mode

To enter the programming mode:
1. Connect an analog PBX extension to the Voice Mail System.
2. Call the analog PBX extension from any touch-tone telephone.
3. Wait until the Voice Mail System answers and plays the opening menu.
Then dial *900.
4. Dial the Administrator’s password (the default password is 1234) to enter
the programming mode.
To exit the programming mode:
Dial *900 or refrain from dialing for one minute. When entering *900, the
Voice Mail System plays the opening menu and you can test the new
settings.

5.3. Programming Commands

This section provides the DTMF programming commands, divided into
functional groups – each group or subgroup in a separate table.
Table 5-1 provides a cross-reference list to the DTMF programming tables and to
the relevant VUP programming sections in this manual.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-1
 DTMF Programming

Table 5-1: Voice Mail System Programming Cross-reference List

Group Code Range DTMF

Programming
Table
System Parameters 011-118 Table 5-2
Script Programming 100-190 Table 5-3
In-band DTMF Protocol 200-221 Table 5-4
PBX Settings 002, 302-399 Table 5-5
Schedule Programming 7-8, 400-499 Table 5-6
Handling the List of Mailboxes, Setting a Mailbox 500-570 Table 5-7
Group
Administrator Operations 600-699 Table 5-8
Setting the Message Waiting Notification 001, 700-790 Table 5-9

 NOTE
Some advanced system parameters, which are associated with the Voice Mail System
programming for the required PBX, appear in Table 5-5.
Please note that the Administrator's operations, which require a VUP PC connection, do not
appear in Table 5-8.

Table 5-2: Voice Mail System Commands for DTMF Programming

 NOTE
The PBX codes contain digits 0 to 9, *, #, Flash 1, Flash 2, pause and extension numbers. When
entering a code:
Dial *0 *1 *2 *3 *4 *5 *6 *7 *8 *9 **
For Ext Pause Flash Flash # A B C D No. of new *
1 2 messages in
mailbox

Function Code
Sets the format of the directory *011 + X, where
listing. (The first name or last
Argument Specifies
name is selected as the criterion
for locating a mailbox owner in X The listing criterion. Enter:
the directory listing.)
Value To arrange listing according to
0 The last name.
1 The first name.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-2
 DTMF Programming

Function Code
Sets the default language for the *118 + Z, where
Voice Mail System.
Argument Specifies
Z The default language (1, 2 or 3)

Table 5-3: AA Script Commands for DTMF Programming

 NOTE
The following conventions apply to the arguments of the DTMF commands, used to program
the Voice Mail System Automated Attendant:
XX indicates the number of the played script messages.
B indicates the digit dialed to select the required service. B can be 0-9 or * for EOM
# indicates to press the # key to terminate the programming command.

Function Code
Records a script message after the *100 + XX
beep.
Plays a script message after the *101 + XX
beep.
Deletes a script message. *102 + XX
Selects a fax to transfer to when *103 + XX + Y, where
the Voice Mail System detects
the fax tone during the respective
script.
Argument Specifies


NOTE
To define a fax extension, Y The fax ID number.
see command *361 in
Table 5-5
Set the EOM timeout for a script. *105 +XX + Y + #, where
Argument Specifies
Y Timeout in seconds (0 to 9, Default is 5)
Number of Script repetitions *107 + XX + N + #, where
Argument Specifies
N The number of times the script will be played,
before the EOM operation will be executed (1 to
9, Default is 1)

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-3
 DTMF Programming

Function Code
Transfers the caller to another *110 + XX + B + YY + #, where
script.
Argument Specifies
YY The destination script to send the caller.
Transfers to the directory listing. *111 + XX + B + #
(The Voice Mail System asks the
caller to enter the first three
letters of the first or last name of
the required party.)
Selects an opening menu to *112 + XX + YY + Z + #, where
replace the existing one.
Argument Specifies
XX Represents the default script to be replaced.
00 = Day
10 = Night
15 = Break
20 = Holiday
YY The number of the replacement script: 00 to 97.
Z The port number (1 to 8).
Transfers the caller to an opening *115 + XX + B + #
(main) menu, when pressing the
specified digit.
Transfers to a script message and *117 + XX + B + YY + Z + #, where
changes the system language to
Argument Specifies
the specified language.
YY The number of the destination script.
Z The destination script language (1, 2 or 3).
Transfers calls to the specified *120 + XX + B + Extension + #, where
extension.
Argument Specifies
Extension Up to six digits, irrespective of the legal number
of the extension.
Transfers calls to a predefined *121 + XX + B + Y + #, where
dial string (Dial string
Argument Specifies
programmed using Program
*381). Y The DTMF string number (0 to 9).
Transfers the call from the script *125 + XX + B + Y + #, where
message to a local Operator.
Argument Specifies
Y The Operator ID number (1 to 8).
Transfers to a specific mailbox. *130 + XX + B + Mailbox + #, where
Argument Specifies
Mailbox The mailbox number.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-4
 DTMF Programming

Function Code
Disconnects the caller. *140 + XX + B + Z + #, where
Argument Specifies
Z How to disconnect the line.
Value Specifies to
0 Disconnect the call without playing a
message.
1 Disconnect the call after playing a
message.
Leaves a message in a mailbox. *150 + XX + B + #
(After pressing the defined digit,
the Voice Mail System prompts
the caller for the desired
mailbox.)
Retrieve messages from a *160 + XX + B + #
mailbox. (After pressing the
defined digit, the Voice Mail
System prompts the caller for
their mailbox number and
password.)
Direct call to an extension. *170 + XX + B[First Digit] + #, where
Allows the caller to directly dial
Argument Specifies
the desired physical extension.
First Digit The first digit of the group of extension
numbers.
Direct call to a mailbox. Allows *175 + XX + B[First Digit] + #, where
the caller to directly dial the
Argument Specifies
desired mailbox.
First Digit The first digit of the group of extension
numbers.
Places a caller on hold. *180 + XX + B + #
(Available only with Busy
scripts.)
Blind transfer to a busy *185 + XX + B + #
extension. (Available only with
Busy scripts.)(Should be used
only when the PBX supports and
is programmed using in-band
integration.)
Resets the specified script *190 + XX + B + #
message entry to its default value.
Resets all script message entries *190 + XX + #
of the specified script to the
default values.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-5
 DTMF Programming

Table 5-4: In-band DTMF Commands for DTMF Programming

 NOTE
a. The DTMF codes are as follows:
Digits 0 to 9

Character * See # A B C D
Note b.
Code ** *2 *4 *5 *6 *7 *8
b. Dial *2 for each digit in the extension. For example, if your PBX is configured to support
a 3-digit extension, dial *2 three times.
c. For some of the tasks defined by DTMF in-band codes a destination must be defined.
d. To transfer to the Operator, enter *202 + XX + Y + #, where XX is the event
number and Y is the number of the local Operator (1 to 8).

Function Code
Defines an in-band DTMF code for *200 + XX + YY + #, where
an event.
Argument Specifies
XX The event number.
YY An in-band DTMF code (see Table 5-4 above).
Deletes all in-band DTMF codes. *200 + #
Deletes in-band DTMF codes for *200 + XX + #, where
an event.
Argument Specifies
XX The event number.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-6
 DTMF Programming

Function Code
Selects a task for an in-band *201 + XX + YY, where
DTMF event.
Argument Specifies
XX The event number.
YY The task number. Enter:
Value To
00 Play the Automated Attendant
opening script.
01 Leave a message.
02 Retrieve a message.
03 Play a specific script.
04 Play a Busy menu.
05 Play a No Answer menu.
06 Play a Do Not Disturb menu.
07 Disconnect a call.
Selects a task for an in-band Value To
DTMF code.
08 Record the conversation.
09 Change to the 1st language and play a
specific script.
10 Change to the 2nd language and play a
specific script.
11 Change to the 3rd language and play a
specific script.
12 Play the Directory Listing (DBN).
13 Transfer to a mailbox (see Note c.).
14 Transfer to an extension (see Note c.).
15 Transfer to the Operator (see Note c.).
16 Transfer to a group of mailboxes.
Selects a destination for an in- *202 + XX + YY + #, where
band DTMF event.
Argument Specifies
XX The event number.
YY The destination of the task (see Note d.).
Deletes the destination for a *202 + XX + #, where
specific in-band DTMF event.
Argument Specifies
XX The event number.
Deletes all task destinations. *202 + #

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-7
 DTMF Programming

Function Code
Defines MATRA support. *204 + X, where
Argument Specifies
X If the MATRA PBX support is enabled. Enter:
Value To
0 To disable the PBX support.
1 To enable the PBX support. Default
Defines the waiting period for the *210 + XXXX, where
first DTMF digit of the in-band
Argument Specifies
DTMF code.
XXXX The waiting period between 0000 and 9980
milliseconds, in steps of 20 milliseconds. The
default wait time is 3000ms
Defines the waiting period *211 + XXX, where
between DTMF digits received as
Argument Specifies
part of the in-band DTMF code.
XXX The waiting period between 000 and 980
milliseconds, in steps of 20 milliseconds. The
default wait time is 500ms
Defines the type of transfer *220 + X, where
supervision.
Argument Specifies
X The type of transfer supervision. Enter:
Value To use
0 Call progress tones. Default.
1 DTMF codes.
Defines the DTMF codes for the *221 + X + Code + #, where
No Answer, Busy and Do Not
Argument Specifies
Disturb conditions.
X The condition. Enter:
Value For
1 The No Answer condition.
2 The Busy condition.
3 The Do Not Disturb condition.
Code The DTMF code sent by the PBX for transfer
supervision (see Note a.).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-8
 DTMF Programming

Function Code
Deletes the DTMF code for the *221 + X + #, where
specific No Answer, Busy and Do
Argument Specifies
Not Disturb conditions.
X The condition. Enter:
Value For
1 The No Answer condition.
2 The Busy condition.
3 The Do Not Disturb condition.
Deletes the DTMF code for all *221 + #
conditions.

Table 5-5: PBX Commands for DTMF Programming

Function Code
Recognizes a loop current *002 + X, where
disconnect.
Argument Specifies
X The status of the “loop current disconnect”
function. Enter:
Value To
0 Enable loop disconnect.
1 Disable loop disconnect.
Network parameter definitions 020 + N + XXX* + XXX* + XXX* + XXX +#, where
Argument Specifies


NOTE
To confirm the network N Parameter. Enter:
settings use the *022
command. Value For
1 IP address.
2 Gateway address.
3 Subnet mask.
4 SMTP mail server address.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-9
 DTMF Programming

Function Code
Listen to current network *021 + N, where
parameter definitions
Argument Specifies
N Parameter. Enter:
Value For
1 IP address.
2 Gateway address.
3 Subnet mask.
4 SMTP mail server address.
Network parameter definitions *022
confirmation.


NOTE
System will reset itself.

Sets the number of rings before a *310 + port number + number of rings, where
line is answered.
Argument Specifies
port number A port number (1 to 4 or 1 to 8).
number of rings The number of rings (1 to 9).
Sets the waiting period for No *311 + XX where
Answer when the supervised
Argument Specifies
transfer mode is selected.
XX The waiting period in seconds (00 to 99, default
20).
Defines a notification port. *315 + X + Y, where
Argument Specifies
X The port number (1 to 4 or 1 to 8).
Y The port notification state. Enter:
Value To
0 Disable notification.
1 Enable notification.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-10
 DTMF Programming

Function Code
Defines up to 10 groups of legal *320 + Y + First Ext. + * + Last Ext. + #, where
extensions. (Up to six digits can
be defined for an extension. If the Argument Specifies
caller dials an extension using Y A group of legal extensions (0 to 9).
direct dialing - code 170, the
Voice Mail System checks if the For example *320 1 330 * 350 defines 21 legal extensions
extension is legal. If the extension (330-350) in group No. 1.
is illegal, the Voice Mail System
does not transfer the call.)
Deletes all PBX legal extensions *320 + #
groups.
Resets a group of legal extensions *320 + Y + First Ext. + * + Last Ext. + #, where
(removes all mailboxes from the
group). Argument Specifies
Y A group of legal extensions (0 to 9).
For example *320 1 330 * 350 removes 21 legal extensions
(330-350) from group No. 1.

Defines the Operator ID code for *330 + X where

mailbox usage. (When the caller
Argument Specifies
dials this digit during a mailbox
greeting message, the call is X The Operator ID code (0 to 9). Default is 0
transferred to the specified
Operator.)
Defines the key to retrieve *331 + X, where
messages while the mailbox
Argument Specifies
greeting is being played.
X The retrieval digit (0 to 9). Default is 9
Defines the key for the backup *332 + X
extension.
CAUTION Argument Specifies
The backup extension key X A key between 0 and 9. Default is 5
should be programmed
differently from the retrieval
key or Operator's mailbox
ID.
Defines the DTMF Disconnect *333 + Code + #, where
code when the caller hangs up
(the Voice Mail System Argument Specifies
terminates a call when it receives
the DTMF Disconnect code).
Code DTMF Call Disconnect code.
The code can be up to four digits. Legal values
for this code can be any combination of 0 to 9, *,
#, and A to D.
Deletes the DTMF Disconnect *333 + #
code.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-11
 DTMF Programming

Function Code
Defines the key for transfer to the *334 + X, where
Main menu, while playing the
mailbox greeting.
Argument Specifies
X A key between 0 and 9. Default is 3
Defines the key for the external *335 + X, where X = 0-9 (default 7)
number transfer ID. Dialing this
key during mailbox greeting
playback transfers the call to the
defined external phone number
for that mailbox.
Set PBX external access code *340 + XX.X + #, where
XX.X – up to 4 symbols code. Legal entries:
0-9,*,#,A-D (*5-*8) and *1 (1-second pause).
Default - 9
Delete PBX external access code *340+#
Sets the pause duration before *341 + X, where
and after the external access code.
Argument Specifies
X The pause duration between 0 and 9 seconds
after the call goes off-hook (2 seconds is the
default value).
DTMF Input Timeout. This is the *342 + XXXX, where
maximum time that the Voice
Argument Specifies
Mail Systems waits for the caller
to enter a DTMF input string: XXXX The time in milliseconds between 400 and
extension number, password, etc. 9000, in steps of 10 milliseconds. Default is
5000

Transfer Mode for all extensions *350 + X + Y, where

Argument Specifies


NOTE
For a description of the X The extensions to which the command applies.
transfer modes, see PBX Enter:
Settings.
Value To select
1 All extensions, except the Operator
extension.
2 The Operator extension only.
Y The transfer mode. Enter:
Value To set
0 The non-supervised transfer
mode.
1 The supervised transfer mode.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-12
 DTMF Programming

Function Code
2 The semi-supervised transfer
mode.
Defines the Operator extension *360 + X + YY + #, where
number for script and mailbox
programming.
Argument Specifies


NOTE
To transfer to an Operator, X The Operator ID number (1 to 8).
see command *125 in
Table 5-3. YY The Operator extension number (up to six
digits).
Deletes an Operator extension. *360 + X + #, where
Argument Specifies
X The Operator ID number (1 to 8).
Defines a fax extension number, *361 + X + YY + #, where
to which a call is transferred
when the Voice Mail System
detects the fax tone.
Argument Specifies


NOTE
To select a fax for a script, X The fax ID number (1 to 4)
see command *103 in
Table 5-3. YY The fax extension number (up to six digits).

Defines a supervisor mailbox *362 + X + YY + #, where

(when the mailbox reaches 80%
Argument Specifies
of its capacity, an appropriate
message is sent to the mailbox X The mailbox type. Enter:
owner).

Value For

1 Supervised mailbox
YY The mailbox number.
Defines the Voice Amplifier *367 + X, where
Factor.
Argument Specifies
X The volume level on a 0 to 9 scale, where 9 is
the highest level. 5 is the default level.
Defines the System Prompts *368 + X, where
volume level.
Argument Specifies
X The volume level on a 0 to 9 scale, where 9 is
the highest level. 5 is the default level.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-13
 DTMF Programming

Function Code
Defines the Recorded Messages *369 + X, where
volume level.
Argument Specifies
X The volume level on a 0 to 9 scale, where 9 is
the highest level. 5 is the default level.
Sets the time of Hook Flash 1. *370 + XXX, where
Argument Specifies
XXX The time in milliseconds, in steps of 10
milliseconds. (For example, *370 300 sets
Hook Flash-1 to 300 milliseconds.)
Sets the cadence of the Voice *371 + X + YYYY, where
Mail System input and output
Argument Specifies
tones in milliseconds.
X The tone type. Enter:
Value To set Range
(ms)
0 DTMF Minimum 0000-3000
Input Length
1 Busy 1 off time. 0100-3000
2 Busy 1 on time. 0100-3000
3 Disconnect 1 off time. 0100-3000
4 Disconnect 1 on time. 0100-3000
5 Busy 2 off time. 0100-3000
6 Busy 2 on time. 0100-3000
7 Disconnect 2 off time. 0100-3000
8 Disconnect 2 on time. 0100-3000
* DTMF off time (time 0000-3000
between outgoing
DTMF).
# DTMF on time 0000-3000
(playback time of
outgoing DTMF).
YYYY The time length in milliseconds in steps of 10
milliseconds.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-14
 DTMF Programming

Function Code
DTMF Disconnect code length. *372 +X, where
Argument Specifies


NOTE
This parameter is needed in X The length of DTMF in ms (0 to 9)
order to calculate the time
to be truncated from the Each step represents 100ms. So by setting this
end of a message parameter to 2, Voice Mail System will cut
terminated by a DTMF 200ms from the end of a recording.
Disconnect code.

Checks the Busy signal cadence *375 + XXXX + #, where

by dialing the busy extension
Argument Specifies
number and playing the Busy
cadence values. XXXX The number of the busy extension.
Sets the voice and DTMF *376 + X + Y, where
sensitivity.
Argument Specifies
X Voice (1) or DTMF (2).
Y The sensitivity level on a scale of 0 to 9. The
default level is 5.
Sets the DTMF amplitude. *379 + X, where
Argument Specifies
X The DTMF volume level on a scale of 3 to 9,
where 9 is the highest level and 5 is the default
level.
Sets the procedural codes sent to *380 + X + Code + #, where
the PBX to perform a specific
Argument Specifies
task.
X The code type. Enter:
Value To
1 Turn on Message Light 1-Code.
2 Turn on Message Light 2-Code.
3 Message Light Off-Code.
4 Transfer code.
5 Recall from Busy code.
6 Recall from No Answer code.
7 Recall from Hold during Busy menu
message playback
Code The PBX code (for available codes, see
Table 5-2).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-15
 DTMF Programming

Function Code
Deletes a specific procedural *380 + X + #, where
code.
Argument Specifies
X The code type. Enter:
Value To
1 Turn on Message Light 1-Code.
2 Turn on Message Light 2-Code.
3 Message Light Off-Code.
4 Transfer code.
5 Recall from Busy code.
6 Recall from No Answer code.
7 Recall from Hold during Busy menu
message playback
Program the procedural code for a *381 + XX + YY + #, where
Dial string.
Argument Specifies


NOTE
To dial a DTMF string, see X A dial string number (00 to 19).
command *121 in
Table 5-3. YY A DTMF code string. For available codes, see
Table 5-2.
Answer number of samples (used *386 + X, where
to detect positive voice answer
Argument Specifies
during supervised transfers).
X The number of samples between 0 and 9 (the
default is 5).
Enables or disables modem *399 + X, where
support.
Argument Sets
X The state of the modem. Enter:
Value To
1 Enable the modem.
0 Disable the modem. Default.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-16
 DTMF Programming

Table 5-6: AA Scheduling Commands for DTMF Programming

Function Code
Manually adjusts for daylight *7 + XXXX + Y, where
saving time. (The daytime is
Argument Specifies
moved by one hour backward or
forward.)(Should only use if Auto XXXX 4-digit operator password.
Day Light Saving Time is not in
Y The adjustment for daylight saving time, where:
use.)
Value Indicates
0 One hour reduction.
1 One hour increase.
Changes the operational mode, *8 + XXXX + Y, where
(scheduling mode and schedule
Argument Specifies
type) using a password.
XXXX 4-digit operator password.
Y The Voice Mail System schedule mode and type:
Value Specifies
0 Day mode.
1 Night mode.
2 Holiday mode.
3 Auto mode
4 Break mode
Changes the operational mode *400 + X, where
(scheduling mode and schedule
Argument Specifies
type).
X The Voice Mail System schedule mode and type:
Value Specifies
0 Day mode.
1 Night mode.
2 Holiday mode.
3 Auto mode
4 Break mode
Selects the time stamp format. *410 + X, where
Argument Specifies
X The time stamp format as follows:
Value Specifies
0 12-hour format (default)
1 24-hour format

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-17
 DTMF Programming

Function Code
Sets the time (by using 24-hour *420 + hh + mm, where
format).
Argument Specifies
hh The hour of a day (00 to 23).
mm The minute in an hour (00 to 59).
For example, *420 15 25 stands for 3:25 p.m.
Sets the date. *430 + DD + MM + YY, where
Argument Specifies


NOTE
The day of the week is DD The date of a month (01 to 31).
automatically calculated
by the system. MM The month (01 to 12).
YY The year in a century (00 to 99, enter 00 for the
year 2000).
System time playback. *440
Sets the working hours schedule *450 + D + hh mm + hh mm, where
for each day of the week.
Argument Specifies
D The day of the week between 1 and 7, where 1 is
Monday.
hh mm Work day start time in 24-hour format.
hh mm Work day stop time in 24-hour format.
For example, *450 1 08 30 17 00 means that the Voice Mail
System will play the day schedule opening greeting on Monday
from 8:30am until 5:00pm. The Voice Mail System will be in
night mode whenever no other schedule is programmed.
Sets the break time schedule for *460 + X + Y + hh mm + hh mm + SS, where
each day of the week.
Argument Specifies
X The day of the week between 1 and 7, where 1 is
Monday.
Y Break number (0-9).
SS Script number.
hh mm Break start time in 24-hour format.
hh mm Break stop time in 24-hour format.
Sets the annual holidays *470 + DD + MM + hh mm + hh mm, where
schedule.
Argument Specifies
DD The day of the month (01 to 31).
MM The month (01 to 12).
hh mm Holiday start time in a 24-hour format
hh mm Holiday stop time in a 24-hour format

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-18
 DTMF Programming

Function Code
Deletes all holiday schedules. *470 + #
Deletes the holiday schedule for a *470 + DD + MM + #, where
specific date.
Argument Specifies
DD The day of the month (1 to 31).
MM The month (1 to 12).
Deletes all holiday schedules for *470 + ** + MM + # where
a specific month.
Argument Specifies
** Wildcard.
MM The month (1 to 12).
Enables or disables automatic *499 + X, where
daylight saving time.
Argument Specifies


NOTE
In the US, the time is The state of the automatic daylight saving. Enter:
changed on the first Sunday
of April and on the last Value To
Sunday of October. In 0 Disable automatic daylight saving.
Europe, the time is changed
on the last Sunday of March 1 Enable USA’s automatic daylight saving
and on the last Sunday of time.
October. In all cases, the
2 Enable European automatic daylight
time is changed at 2:00 a.m.
saving time.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-19
 DTMF Programming

Table 5-7: VM Mailbox Commands for DTMF Programming

Function Code
Creates a range of mailboxes. *500 + mailbox + * + mailbox + #, where
Argument Specifies
Mailbox The number of the first mailbox and the
number of the last mailbox (up to 6 digits).
Creates a mailbox. *501 + mailbox + #, where
Argument Specifies
Mailbox The number of the mailbox (up to six digits).
Switch to an announcer mailbox. *502 + mailbox + Y + #, where
Argument Specifies


NOTE
An announcer mailbox Mailbox The number of the existing mailbox.
does allow messages to
be left in it. Y The type of mailbox. Enter:

Value For
0 A regular mailbox.
1 An announcer mailbox.
Forward a call directly to script or *504 + XX…X + * + YY…Y + W + Z + #, where
another mailbox
Argument Specifies

XX…X The number of the configured Mailbox

YY…Y Mailbox or Script number to transfer the call to

W 0 for no transfer; 1 for transfer to a Script; 2 for

transfer to a Mailbox
Z 0 for disabling the transfer mode; 1 for enabling
the transfer mode
Allocates a range of extensions to *505 + mailbox + * + mailbox + * + Extension + #, where
a range of mailboxes. (Defined
Argument Specifies
extensions are only used for
Local Notify) Mailbox The numbers of the first and last mailbox in the
range.
Extension The number of the first extension in the range.
For example, *505 300 * 350 * 500 # defines mailbox 300 to
350 for a range of extensions starting with 500.
Allocates an extension to a *506 + mailbox + * + Extension + #, where
mailbox. (Defined extensions is
Argument Specifies
only used for Local Notify)
Mailbox The mailbox number.
Extension The extension number.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-20
 DTMF Programming

Function Code
Allocate a backup extension to a *507 + mailbox + * + mailbox + * + Extension + #, where
range of mailboxes.
Argument Specifies


NOTE
To define a backup Mailbox The numbers of the first and last mailboxes in the
extension ID, see range.
command *332 in Table
5-2. Extension The number of the backup extension.

Allocate a backup extension to a *508 + mailbox + * + Extension + #, where

mailbox.
Argument Specifies
Mailbox The number of the mailbox.
Extension The number of the backup extension.
Deletes a mailbox. *510 + mailbox + #, where

CAUTION Argument Specifies

Before deleting a mailbox, Mailbox The number of the mailbox.
remove all calls
transferred to the mailbox
by the Automated
Attendant scripts.
Reset the parameters of a mailbox *511 + mailbox + #, where
to default.
Argument Specifies
Mailbox The number of the mailbox.
Set the mode to copy all *515 + XX…X + * + YY…Y + Z + #, where
incoming messages to another
Argument Specifies
mailbox (group of mailboxes).
The move option will leave a XX…X Existing source mailbox of a Copy/Move
message for the destination operation.
mailbox only.
YY…Y existing destination mailbox of a Copy/Move
operation.
Z 0 = Normal Operation (No Copy or Move); 1=
Copy Operation. The message is sent to Source
and Destination Mailboxes.
2 = Move Operation. The message is sent to the
Destination Mailboxes only
Allow call-screening mode for *516 + mailbox +* + mailbox +Z +# , where
range of mailboxes.
Argument Specifies
Mailbox Numbers of first and last mailboxes in the range.
Z 0 = for Call Screening Not Allowed (default);
1 = Call Screening allowed (when allowed, the
user can enable or disable call screening).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-21
 DTMF Programming

Function Code
Allow call-screening mode for *517 + mailbox + Z +#, where
specific mailbox.
Argument Specifies
Mailbox Mailbox number
Z 0 = Call Screening Not Allowed (default),
1 = Call Screening allowed (when allowed, the
user can enable or disable call screening).
Function Code
Enable call-screening mode for a *518 + mailbox +* + mailbox +Z +# , where
range of mailboxes.
Argument Specifies
Mailbox Numbers of first and last mailboxes in range.
Z 0 = Call Screening disabled (default); 1 = Call
Screening enabled.
Enable call-screening mode for a *519+ mailbox + Z +#, where
specific mailbox.
Argument Specifies
Mailbox Mailbox number
Z 0 = Call Screening disabled (default); 1 = Call
Screening enabled.
Changes the type of a range of *520 + mailbox + * + mailbox + B + #, where
defined mailboxes.
Argument Specifies
Mailbox The numbers of the first and last mailbox in a
range.
B The mailbox type. Enter:
Value For
0 Real mailbox.
1 Virtual mailbox.
Changes the type of a defined *521 + mailbox + B + #, where
mailbox.
Argument Specifies
mailbox The mailbox to be created.
B The mailbox type. Enter:
Value For
0 Real mailbox.
1 Virtual mailbox.
Enable to play No answer, Busy *522 + 1st mailbox + * + last mailbox + X + Y + #, where
or DND system menus for a X= 1 – No answer, 2 = Busy, 3 = DND
range of mailboxes. Otherwise,
Y= 0 Mailbox Greeting (default), 1 = Menu
the personal Greeting is enabled.
Default: Mailbox Greeting

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-22
 DTMF Programming

Function Code
Enable to play No answer, Busy *523 + mailbox + X +Y + #, where
or DND system menus for a X= 1 – No answer, 2 = Busy, 3 = DND
mailbox. Otherwise, the personal
Y= 0 Mailbox Greeting (default), 1 = Menu
Greeting is enabled.
Default: Mailbox Greeting
Plays or skips the time and date *530 + mailbox + * + mailbox + W + Z + #, where
stamp or Source ID stamp for a
range of mailboxes. Argument Specifies
Mailbox The numbers of the first and last mailbox in a
range.
W The action to be taken. Enter:
Value To
0 Time and date stamp.
1 Source ID stamp.
Z 0 Playing the selected Stamp (default)
1 Skipping the Stamp
Plays or skips the time and date *531 + mailbox + B + #, where
stamp for a mailbox.
Argument Specifies
Mailbox The mailbox number
B The action to be taken. Enter:
Value To
0 Play the time and date.
1 Skip the time and date.
Sets the language for a range of *532 + mailbox + * + mailbox + Z + #, where
mailboxes.
Argument Specifies
Mailbox The numbers of the first and last mailbox in a
range.
Z The language number (1, 2 or 3).
Sets the language for a mailbox. *533 + mailbox + Z + #, where
Argument Specifies
Mailbox The mailbox number.
Z The language number (1, 2 or 3).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-23
 DTMF Programming

Function Code
Defines an Operator for a range *534 + mailbox + * + mailbox + Y + #, where
of mailboxes.
Argument Specifies
Mailbox The numbers of the first and last mailbox in a


NOTE
range.
To define an Operator's
extension, see command Y The number of the Operator ID (1 to 8).
*360 in Table 5-5.
Defines an Operator for a *535 + mailbox + Y + #, where
mailbox.
Argument Specifies
Mailbox The mailbox number.
Y The number of the Operator ID (1 to 8)
Defines a fax for a range of *536 + mailbox + * + mailbox + Y + #, where
mailboxes.
Argument Specifies
Mailbox The numbers of the first and last mailbox in a


NOTE
range.
To define a fax extension,
see command *360 in Y The number of the fax ID (1 to 4).
Table 5-5.
Defines a fax for a mailbox. *537 + mailbox + Y + #, where
Argument Specifies
Mailbox The mailbox number.
Y The number of the fax ID (1 to 4).
Defines the maximum number of *538 + mailbox + * + mailbox + YY + #, where
stored messages for a range of
Argument Specifies
mailboxes.
Mailbox The numbers of the first and last mailbox in a
range.
YY The maximum number of stored messages (1-
92, default is 30).
Defines the maximum number of *539 + mailbox + YY + #, where
stored messages for a mailbox.
Argument Specifies
Mailbox The mailbox number.
YY The maximum number of stored messages (1-
92, default is 30).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-24
 DTMF Programming

Function Code
Adds a mailbox to a group. *540 + group + mailbox + #, where
Argument Specifies


NOTE
Define the mailbox before group The group number.
adding it to a group.
mailbox The mailbox number.
Changes the first digit of the *545 + X, where
group numbers.
Argument Specifies
X The first digit of the mailbox groups (0 is the
default).
Deletes a mailbox from a group. *550 + group + mailbox + #, where
Argument Specifies
Group The group number.
Mailbox The mailbox number.
Resets a mailbox group. All *560 + group, where
mailboxes are removed from the
Argument Specifies
group.
group The group number.
Resets the user password to the *570 + mailbox + #, where
default value (1234).
Argument Specifies
Mailbox The mailbox number.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-25
 DTMF Programming

Table 5-8: Administrator's Commands for DTMF Programming

Function Code
Changes the Administrator's *600 + * + Old password + * + New password + #
password (4-8 digits).


NOTE
Do not use the * and # keys
for the password.
Changes the Operator’s *601 + * + Old password + New password + #
password. (4 digits).


NOTE
Do not use the * and # keys
for the password.

Resets mailbox parameters to *601 + Operator password + *511 + mailbox number + #

default by system operator.
Forces reorganization. *610
Resets the system to factory *654 + * + XXXX + #, where
settings. Argument Specifies
XXXX The Administrator's password.
Voice Mail System software *680
version number playback.
Plays a system message (for a list *690 + Z + XXX, where
of system messages, see the Argument Specifies
System Messages in Chapter 7).
Z The message language (1, 2 or 3).
XXX The number of the system message.
Plays all system messages. *691 + Z, where
Argument Specifies
Z The message language (1, 2 or 3).
Enables or disables the playing of *699 + X + Y, where
specific system messages. Argument Specifies
X A system message. Enter:
Value To
1 Enable or disable message 004.
2 Enable or disable message 102.
3 Enable or disable message 095.
Y If the message is played. Enter:
Value To
0 Enable message playing
1 Disable message playing
2 Play the message 095, if selected, for a
mailbox without a greeting message.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-26
 DTMF Programming

Table 5-9: VM Notification Commands for DTMF Programming

Function Code
Notifies after reorganization. *001 + X, where
Argument Specifies
X The setting of the backup notification, after a
memory re-organization process. Enter:
Value To
0 Disable the backup notification.
1 Enable the backup notification.
Sets local notification for a range *700 + mailbox + * + mailbox + X + #, where
of mailboxes.
Argument Specifies
mailbox The numbers of the first and last mailbox in a
range.
X The notification state and indication. Enter:
Value To
0 Disable the notification.
1 Indicate notification by turning on
Message Light 1.
2 Indicate notification by turning on
Message Light 2.
3 Indicate notification using sign ring.
4 Indicate notification using the ring.
Disables local notification for all *700 + #
mailboxes.
Sets local notification for one *701 + mailbox + X + #, where
mailbox.
Argument Specifies
mailbox The mailbox number
X The notification state and indication. Enter:
Value To
0 Disable the notification.
1 Indicate notification by turning on
Message Light 1.
2 Indicate notification by turning on
Message Light 2.
3 Indicate notification using sign ring.
4 Indicate notification using the ring.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-27
 DTMF Programming

Function Code
Enables remote notification for a *710 + mailbox + * + mailbox + Y + #, where
range of mailboxes.
Argument Specifies
mailbox The numbers of the first and last mailbox in a
range.
Y The notification state. Enter:
Value To
0 Disable remote notification.
1 Enable remote notification.
Disables remote notification for *710 + #
all mailboxes.
Enables remote notification for *711 + mailbox + X + #, where
one mailbox.
Argument Specifies
mailbox The mailbox number.
X The notification state. Enter:
Value To
0 Disable remote notification.
1 Enable remote notification.
Sets the interval between *720 + XX, where
successive notification rings.
Argument Specifies
(Only for use with Rings and Sign
Rings) XX The notification interval in minutes (1 to 99,
default is 30).
Sets the ring notification duration. *730 + X, where
Argument Specifies
X The notification duration. Enter:
Value For
0 A short ring duration (four
rings)(default).
1 A long ring duration (ten rings).
Sets the maximum number of *740 + XX, where
days to store a message in the
Argument Specifies
Voice Mail System.
XX The number of days to store a message. Enter:
Value For
01 to The number of days.
99
00 No removal of messages.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-28
 DTMF Programming

Function Code
Sets the wait period after off- *741 + X, where
hook for notification dialing.
Argument Specifies
X The time in seconds (0 to 9, default is 0).
Sets the number of ring *750 + XX, where
notification attempts.
Argument Specifies
XX The number of attempts (1 to 99, default is 5).
Activates the LED notification. *760 + X, where
Argument Specifies
X Either the first or each new message. Enter:
Value For
0 The first new message only.
1 Each new message.
Sets the recording length. *790 + X, where
Argument Specifies
X The recording length in minutes (1 to 9, default
is 3).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 5-29
 Programming Forms

Chapter 6: Programming Forms

This chapter contains forms that are intended to facilitate and speed up the
process of planning the setup and programming of the Voice Mail System unit.
It is strongly recommended to fill in these forms before starting a programming
session. For programming procedures using the VUP software, refer to Chapters
3 and 4 in the manual. For DTMF programming, refer to the relevant tables in
Chapter 5.
The forms divide the Voice Mail System parameters into four groups as follows:
Basic PBX, AA and VM parameters (see Table 6-1)
Notification parameters (see Table 6-2)
Time, data and scheduling parameters (see Table 6-3)
In-band DTMF protocol parameters (see Table 6-4)

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 6-1
 Programming Forms

Table 6-1: Basic PBX, AA and VM Parameters Form

Programming Reference
Function Code DTMF VUP
Selects opening menu. *112 ___ ___ __ # Table 5-3 Script
___ ___ __ # Programming
___ ___ __ #
___ ___ __ #
Sets number of rings, Line 1: *310 1 _____ Table 5-6 PBX Settings
before the line is Line 2: *310 2 _____
answered. Line 3: *310 3 _____
Line 4: *310 4 _____
Line 5: *310 1 _____
Line 6: *310 2 _____
Line 7: *310 3 _____
Line 8: *310 4 _____
Sets the waiting period for *311 _____ Table 5-6 PBX Settings
No Answer.
Defines legal PBX Group 1: 320 0 ___* ___ # Table 5-6 PBX Settings
extensions. Group 2: 320 1 ___* ___ #
Group 3: 320 2 ___* ___ #
Group 4: 320 3 ___* ___ #
Group 5: 320 4 ___* ___ #
Sets the Operator's ID *330 _____ Table 5-6 PBX Settings
code.
Sets the disconnect code. *333 _____ # Table 5-6 PBX Settings
Sets the external access *340 _____ # Table 5-6 PBX Settings
code.
Sets the transfer mode. *350 ___ _____ Table 5-6 PBX Settings
___ _____
Sets the numbers of the *360 ___ _____ # Table 5-6 PBX Settings
Operators' extensions. ___ _____ #
___ _____ #
___ _____ #
___ _____ #
___ _____ #
___ _____ #
___ _____ #
Sets the number of the *362 _______ # Table 5-6 PBX Settings
supervised mailbox.
Sets Flash 1. *370 _____ Table 5-6 PBX Settings
Sets the cadence of the *371 ___ _____ Table 5-6 PBX Settings
system input and output ___ _____
tones in milliseconds. ___ _____
___ _____
Sets the voice sensitivity. *376 1 _____ Table 5-6 PBX Settings

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 6-2
 Programming Forms

Programming Reference
Function Code DTMF VUP
Sets the procedural codes *380 ___ _____________________ # Table 5-6 PBX Settings
sent to the PBX, in order
to perform specific tasks.
Creates a mailbox or a *500 _____* _____ # Table 5-7 Handling the
range of mailboxes. *501 _____ # List of
Mailboxes
Creates a virtual mailbox *520 _____* _____ # Table 5-7 Handling the
or a range of virtual *521 _____ # List of
mailboxes. Mailboxes
Changes the first digit of *545 __ Table 5-7 Setting a
the group numbers. Mailbox Group
Adds a mailbox to a Group 000: *540 000 _____ # Table 5-7 Setting a
group. Group 001: *540 001 _____ # Mailbox Group
Group 002: *540 002 _____ #
Group 003: *540 003 _____ #
Sets the maximum *740 _____ Table 5-7 Handling the
number of days to store a List of
message. Mailboxes
Sets the maximum *538 ____ * ____ + __ + # Table 5-7 Handling the
number of stored List of
messages for a range of Mailboxes
mailboxes.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 6-3
 Programming Forms

Table 6-2: Message Notification Form

Programming Reference
Function Code DTMF VUP
Enables local notification for a *700 _____ *_____ ___ # Table 5-9 Setting Message
range of mailboxes. Notifications
Enables local notification for one *701 _____ ___ # Table 5-9 Setting Message
mailbox. Notifications

Enables remote notification for a *710 _____* _____ ___ # Table 5-9 Setting Message
range of mailboxes. Notifications

Enables remote notification for *711 _____ ___ # Table 5-9 Setting Message
one mailbox. Notifications

Sets the external notification *490 ___ ___ ___ ___ Table 5-9 Schedule
active time. Programming

Sets the interval between *720 _____ Table 5-6 Schedule

notification rings. Programming

Sets the duration of the ring *730 _____ Table 5-6 Schedule
notification. Programming

Activates the notification LED. *760 _____ Table 5-6 Schedule

Programming

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 6-4
 Programming Forms

Table 6-3: Time, Data and Scheduling Form

 NOTE
Use the planning lists below, before programming the Voice Mail System schedule for the
holiday dates and the working and break hours for each and every day.

Programming Reference
Function Code DTMF VUP
Sets the time. *420 __ __ Table 5-6 Schedule
Programming
Sets the date. *430 __ __ __ Table 5-6 Schedule
Programming
Defines the annual *470 __ __ __ __ __ __ Table 5-6 Schedule
holiday dates. Programming
Start End Holiday
Day Month Time Time Name
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______
__ __ __ __ ______

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 6-5
 Programming Forms

Programming Reference
Function Code DTMF VUP
Defines the working *450 __ __ __ __ __ Table 5-6 Schedule
and break hours. *460 __ __ __ __ __ Programming

Work Break
Start End Start End
Day Time Time Time Time
1 Mon __ __ __ __
2 Tue __ __ __ __
3 Wed __ __ __ __
4 Thu __ __ __ __
5 Fri __ __ __ __
6 Sat __ __ __ __
7 Sun __ __ __ __
Sets the operational *400 __ Table 5-6 Schedule
mode (scheduling Programming
mode and type).


NOTES
a. This form contains the programming schedule for up to four script messages.
Please copy the form if you need more than four script messages.
b. The following message numbers are dedicated by default to specific script
messages:
• Script message number 00 to the Day Mode Opening Menu
• Script message number 10 to the Night Mode Opening Menu
• Script message number 15 to the Break Time Opening Menu
• Script message number 20 to the Holiday Mode Opening
Menu
The rest of the script messages (01 to 09, 11 to 14 and 16 to 19) may be
used in all modes, without limitations.
Script No. ____ Script No.
Script No. ____ Script No. ____ ____
0 ___________ 0 ___________ 0 ___________ 0 ___________
1 ___________ 1 ___________ 1 ___________ 1 ___________
2 ___________ 2 ___________ 2 ___________ 2 ___________
3 ___________ 3 ___________ 3 ___________ 3 ___________
4 ___________ 4 ___________ 4 ___________ 4 ___________
5 ___________ 5 ___________ 5 ___________ 5 ___________
6 ___________ 6 ___________ 6 ___________ 6 ___________
7 ___________ 7 ___________ 7 ___________ 7 ___________
8 ___________ 8 ___________ 8 ___________ 8 ___________
9 ___________ 9 ___________ 9 ___________ 9 ___________
EOM ________ EOM ________ EOM ________ EOM ________

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 6-6
 Programming Forms

Table 6-4: In-band DTMF Protocol Parameters Form

 NOTE
Use the planning list below, before programming the in-band DTMF codes and the associated
tasks and destinations.

Programming Reference
Function Code DTMF VUP
Defines an in-band DTMF code *200 __ __________ # Table 5-4 In-band DTMF
for an event. Protocol
Selects a task for an in-band *201 __ __
DTMF code.
Selects a destination for a specific *202 __ ____ #
in band DTMF event.
Defines the waiting period for the *210 _______
first DTMF character in the in-
band DTMF code.
Defines the waiting period *211 ______
between reception of each DTMF
character in the In-Band DTMF
code.
Defines the Transfer Supervision *220 __
Type.
Defines the DTMF code for the *221 __ ____ #
Answer, Busy and Do Not Disturb
conditions.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 6-7
 Programming Forms

Event In-band DTMF Code Task Destination

Code: *200 Code: *201 Code: *202
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 6-8
 VM System Messages

Chapter 7: VM System Messages

This chapter provides the Voice Mail system messages. You can hear each of
these messages in the programming mode by dialing *690, then programming the
language digit (1, 2 or 3) and the 3-digit message number. You can also hear all
system messages by dialing *691 and setting the language digit (1,2 or 3).
The message categories are:
General
Terms and Numbers
Dates
Months
Days
Busy, No Answer and DND
Mailbox Messages
Mailbox Settings
Mailbox greetings and Name
Advanced Mailbox Features
Mailbox External Notification
Mailbox External Telephone Number
Automatic Call Distribution
Wizard

Table 7-1: VM System Messages

General
000 You have reached the default “Day” announcement. Once you have recorded your
greeting, this message will be overwritten. Please refer to the installation manual
for instructions.

001 Please hang up now.

002 Thank you for calling. Good bye.

003 Please hold.

004 Message saved. (Pause here.) Please hold.

005 You have reached the mailbox of…

006 You have reached mailbox number…

007 Please record your message after the tone. Press the pound key when finished.

008 Please leave a message after the tone. When you are finished press * (star) for
further options or hang up.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-1
 VM System Messages

009 To try another extension, press 1 followed by the extension number. To transfer to
the operator, press 0. To return to the Main Menu, press 9.

010 You have exceeded the maximum message length. Your message will be sent.

011 You have a call.

012 You have a call from…

013 Unknown caller

014 To accept the call press 1, to reject, press 2.

015 Please wait…To return to retrieve messages, press the pound key.

016 Who may I ask is calling?

017 Operation successful.

018 That mailbox is currently unavailable.

019 The mailbox is currently unavailable.

020 The system is busy. Please wait.

021 Product version is…

022 Invalid entry. Please try again.

023 Invalid extension number. Please try again.

024 This value has not been set.

025 That recording does not exist.

026 This feature is not available.

027 Storage space is nearing its maximum capacity.

028 For…

029 …press…

030 No directory listing is available.

031 To return to the previous list, press 7.

032 For additional listings, press 8.

033 To enter another name, press 0. To return to the main menu, press 9.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-2
 VM System Messages

034 Using your keypad, please enter the first 3 letters of the person’s last name. For Q,
press 7. For Z, press 9.

035 Using your keypad, please enter the first 3 letters of the person’s first name. For Q,
press 7. For Z, press 9.

036 Your call is being transferred to…

037 The Busy On-Time is…

038 The Busy Off-Time is…

039 (Your language. Record your language in English).

Terms and Numbers

040 …at...

041 O’clock

042 …yesterday…

043 …today…

044 a.m.

045 p.m.

046 O (As Eight-O-Two for 8:02)

047 …and…

048 Pause

049 Zero

050 No… (As You have no messages)

051 One

052 Two

053 Three

054 Four

055 Five

056 Six

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-3
 VM System Messages

057 Seven

058 Eight

059 Nine

060 Ten

061 Eleven

062 Twelve

063 Thirteen

064 Fourteen

065 Fifteen

066 Sixteen

067 Seventeen

068 Eighteen

069 Nineteen

070 Twenty

071 Thirty

072 Forty

073 Fifty

074 Sixty

075 Seventy

076 Eighty

077 Ninety

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-4
 VM System Messages

Dates
078 First

079 Second

080 Third

081 Fourth

082 Fifth

083 Sixth

084 Seventh

085 Eighth

086 Ninth

087 Tenth

088 Eleventh

089 Twelfth

090 Thirteenth

091 Fourteenth

092 Fifteenth

093 Sixteenth

094 Seventeenth

095 Eighteenth

096 Nineteenth

097 Twentieth

098 Thirtieth

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-5
 VM System Messages

Months
099 January

100 February

101 March

102 April

103 May

104 June

105 July

106 August

107 September

108 October

109 November

110 December

Days
111 Sunday

112 Monday

113 Tuesday

114 Wednesday

115 Thursday

116 Friday

117 Saturday

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-6
 VM System Messages

Busy, No Answer and DND

118 The required extension is busy. To try another extension, press 1 followed by the
extension number. To hold, press 2. To leave a message, press 8. To transfer to the
operator, press 0. To return to the Main Menu, press 9.

119 The required extension is busy. To try another extension, press 1 followed by the
extension number. To hold, press 2. To transfer to the operator, press 0. To return to
the main menu, press 9.

120 The required extension does not answer. To try another extension, press 1 followed
by the extension number. To leave a message, press 8. To transfer to the operator,
press 0. To return to the main menu, press 9.

121 The required extension does not answer. To try another extension, press 1 followed
by the extension number. To transfer to the operator, press 0. To return to the main
menu, press 9.

122 The required extension is unavailable. To try another extension, press 1 followed by
the extension number. To leave a message, press 8. To transfer to the operator,
press 0. To return to the main menu, press 9.

Mailbox Messages
123 Please enter your mailbox number.

124 Please enter the mailbox number.

125 Invalid mailbox. Please try again.

126 Please enter your password.

127 Incorrect password. Please try again.

128 To retrieve messages, press 1. To change mailbox settings, press 2. To use the
mailbox wizard, press 7. To send a message, press 8. To return to the main menu,
press 9.

129 You have…

130 You have no messages.

131 …messages

132 …new message

133 …new messages

134 …saved message.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-7
 VM System Messages

135 …saved messages.

136 Message was received on…

137 Message was received…

138 Message was received from…

139 …from…

140 ….on….

141 Message saved.

142 Message deleted.

143 To delete skipped messages, press 8. To save all messages, press 9.

144 Skipped messages have been deleted.

145 To change mailbox settings, press 2. To send a message, press 8. To return to the
main menu, press 9.

146 To skip this message, press 1. To replay, press 2. To save, press 3. To forward,
press 4. To reply to sender, press 5. To call the sender, press 6. To delete, press 8.
To return to the previous menu, press 9.

147 To skip this message, press 1. To replay, press 2. To save, press 3. To forward,
press 4. To reply to sender, press 5. To delete, press 8. To return to the previous
menu, press 9.

148 To skip this message, press 1. To replay, press 2. To save, press 3. To forward,
press 4. To call the sender, press 6. To delete, press 8. To return to the previous
menu, press 9.

149 To skip this message, press 1. To replay, press 2. To save, press 3. To forward,
press 4. To delete, press 8. To return to the previous menu, press 9.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-8
 VM System Messages

Mailbox Settings
150 To record your greeting, press 1. To record your name, press 2. To access directory
listing options, press 3. To change your password, press 4. To set the advanced
features, press 5. To set the external notification, press 6. To set your external
telephone number, press 7. To return to the previous menu, press 9.

151 To record your greeting, press 1. To record your name, press 2. To access directory
listing options, press 3. To change your password, press 4. To set the advanced
features, press 5. To return to the previous menu, press 9.

152 To record your greeting, press 1. To return to the previous menu, press 9.

153 To listen to your directory listing, press 1. To enter your directory listing, press 2.
To delete your directory listing, press 8. To return to the previous menu, press 9.

154 Using your keypad, please enter the first 3 letters of your last name. For Q, press 7.
For Z, press 9.

155 Using your keypad, please enter the first 3 letters of your first name. For Q, press 7.
For Z press 9.

156 To join the directory listing, please make sure your name has been recorded.

157 Your directory listing is …

158 There is no directory listing.

159 Your directory listing has been deleted.

160 To listen to your password, press 1. To edit, press 2. To return to the previous
menu, press 9.

161 Please enter a new four-digit password.

162 Your password is …

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-9
 VM System Messages

Mailbox Greetings and Name

163 For the “No answer” greeting, press 1. For the “Busy” greeting, press 2. For the
“Temporary” greeting, press 3. To enable a greeting, press 4. To return to the
previous menu, press 9.

164 To listen to your “No answer” greeting, press 1. To record, press 2. To delete, press
8. To return to the previous menu, press 9.

165 Please record your “No answer” greeting after the tone. Press the pound key when
finished.

166 Your “No answer” greeting has been deleted.

167 To listen to your “Busy” greeting, press 1. To record, press 2. To delete, press 8. To
return to the previous menu, press 9.

168 Please record your “Busy” greeting after the tone. Press the pound key when
finished.

169 Your “Busy” greeting has been deleted.

170 To listen to your “Temporary” greeting, press 1. To record, press 2. To delete, press
8. To return to the previous menu, press 9.

171 Please record your “Temporary” greeting after the tone. Press the pound key when
finished.

172 Your “Temporary” greeting has been deleted.

173 To enable the “No answer” and “Busy” greetings, press 1. To enable the
“Temporary” greeting, press 2. To return to the previous menu, press 9.

174 Your “No answer” and “Busy” greetings have been enabled.

175 Your “Temporary” greeting has been enabled.

176 A greeting must be recorded before it can be enabled.

177 The greeting does not exist.

178 To listen to your “Name” greeting, press 1. To record, press 2. To delete, press 8.
To return to the previous menu, press 9.

179 Please record your name after the tone. Press the pound key when finished.

180 The “Name” greeting has been deleted.

181 To listen to your recording, press 1. To record, press 2. To return to the previous
menu, press 9.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-10
 VM System Messages

182 To listen to your greeting, press 1. To record, press 2. To delete, press 8. To return
to the previous menu, press 9.

183 Please record your greeting after the tone. Press the pound key when finished.

184 The greeting has been deleted.

Advanced Mailbox Features

185 To change the do not disturb mode, press 1. To change the mailbox’s language,
press 2. To change the time stamp playback status, press 3. To change the source ID
stamp playback status, press 4. To change the transfer settings, press 5. To change
the forwarding options, press 6. To change the Call screening mode, press 7. To
return to the previous menu, press 9.

186 To change the do not disturb mode, press 1. To change the mailbox’s language,
press 2. To change the time stamp playback status, press 3. To change the source ID
stamp playback status, press 4.To change the transfer settings, press 5. To change
the forwarding options, press 6. To return to the previous menu, press 9.

187 To enable the do not disturb mode, press 1. To disable, press 2. To return to the
previous menu, press 9.

188 The do not disturb mode has been enabled.

189 The do not disturb mode has been disabled.

190 To listen to the existing languages, press 1. To select the first language, press 2. To
select the second language, press 3. To select the third language, press 4. To return
to the previous menu, press 9.

191 To listen to the existing languages, press 1. To select the first language, press 2. To
select the second language, press 3. To return to the previous menu, press 9.

192 To listen to the first language, press 1. To listen to the second language, press 2. To
listen to the third language, press 3. To return to the previous menu, press 9.

193 To listen to the first language, press 1. To listen to the second language, press 2. To
return to the previous menu, press 9.

194 The system has three system languages installed. The current mailbox language
is…

195 The system has two system languages installed. The current mailbox language is…

196 The system has one system language installed. The current mailbox language is…

197 The first language is…

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-11
 VM System Messages

198 The second language is…

199 The third language is…

200 …is selected as the mailbox language.

201 To enable the time stamp playback, press 1. To disable, press 2. To return to the
previous menu, press 9.

202 The time stamp playback has been enabled.

203 The time stamp playback has been disabled.

204 To enable source ID stamp playback, press 1. To disable, press 2. To return to the
previous menu, press 9.

205 The source ID stamp playback has been enabled.

206 The source ID stamp playback has been disabled.

207 To set the backup extension number, press 1. To return to the previous menu, press
9.

208 To listen to your backup extension number, press 1. To configure, press 2. To

delete press 8. To return to the previous menu, press 9.

209 The backup extension has not been configured.

210 The backup extension is …

211 Please enter the backup extension number. Press the pound key when finished.

212 The backup extension has been configured.

213 The backup extension has been deleted.

214 To listen to the call forwarding number, press 1. To change the call forwarding
mode, press 2. To forward a call to another mailbox, press 3. To return to the
previous menu press 9.

215 To enable the call forwarding mode, press 1. To disable the call forwarding mode,
press 2. To return to the previous menu, press 9.

216 The call forwarding number has not been defined.

217 The call forwarding mode cannot be enabled. Please define a target number.

218 The call forwarding mode has been enabled.

219 The call forwarding mode has been disabled.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-12
 VM System Messages

220 Please enter a forwarding mailbox number. Press the pound key when finished.

221 The call forwarding target is mailbox number…

222 The call forwarding target is script number…

223 To enable the call screening mode, press 1. To disable, press 2. To return to the
previous menu, press 9.

224 The call screening mode has been enabled.

225 The call screening mode has been disabled.

Mailbox External Notification

226 You have a new message. To retrieve messages, press 1.

227 To change external notification, press 1. To enter the telephone number, press 2. To
listen to the current telephone number, press 3. To return to the previous menu,
press 9.

228 The external notification has been enabled.

229 The external notification has been disabled.

230 For pager notification, press1. To enter the pager number, press 2. To listen to the
pager number, press 3. To return to the previous menu, press 9.

231 Please enter your pager number. Press the pound key when finished.

232 Pager notification has been enabled.

233 Pager notification has been disabled.

234 To change the notification parameters, press 1. To set the notification timing
parameters, press 2. To return to the previous menu, press 9.

235 Please enter the notification task number to edit

236 To listen to the current notification settings, press 1. To change the notification task
status, press 2. To set the notification type, press 3. To set the target number, press
4. To set the start time, press 5. To set the end time, press 6. To return to the
previous menu, press 9.

237 This task has not been configured.

238 This task has been enabled and configured as phone notification with number…

239 This task has been enabled and configured as pager notification with number…

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-13
 VM System Messages

240 This task has been enabled and configured as SMS notification with number…

241 To enable external notification for this task, press 1. To disable, press 2. To return
to the previous menu, press 9.

242 The external notification for this task has been enabled.

243 The external notification for this task has been disabled.

244 For phone notification, press 1. For pager notification, press 2. For SMS
notification, press 3. To return to the previous menu press 9.

245 Phone notification has been selected for this task.

246 Pager notification has been selected for this task.

247 SMS notification has been selected for this task.

248 Please enter the number. Press the pound key when finished.

249 Please enter the telephone number. Press the pound key when finished.

250 Please enter the pager number. Press the pound key when finished.

251 Please enter the cellular number. Press the pound key when finished.

252 Please enter a 2-digit number for the Starting hour, followed by another two-digit
number for Starting minutes.

253 Please enter a 2-digit number for the Ending hour, followed by another two-digit
number for Ending minutes.

254 To set the delay before the first external notification, press 1. To set the time
interval between notifications, press 2. To set the loop mode status, press 3. To set
the delay after the last notification, press 4. To return to the previous menu, press 9.

255 Please enter a 2 digit number for the delay before the first external notification

256 Please enter a 2 digit number for the time interval between external notifications

257 To enable the notification loop mode, press 1. To disable, press 2. To return to the
previous menu, press 9.

258 The external notification loop mode has been enabled.

259 The external notification loop mode has been disabled.

260 Please enter a 2 digit number for the delay after the last external notification.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-14
 VM System Messages

Mailbox External Telephone Number

261 To listen to your external telephone number, press 1. To configure, press 2. To
delete, press 8. To return to the previous menu, press 9.

262 The external telephone number has not been configured.

263 The external telephone number is …

264 Please enter your external telephone number. Press the pound key when finished.

265 The external telephone number has been configured.

266 The external telephone number has been deleted.

Automatic Call Distribution

267 You are the ..........

268 ...person waiting in line.

269 The average wait time is.. ...

270 ...seconds.

271 ...minutes.

Wizard
272 Welcome to your voice mailbox. This information session is for new users. We will
start by setting up your voice mailbox. Please follow the instructions and your
mailbox will soon be ready for use. Skip this information session by pressing the *
key (star).

273 Please record your personal "No answer" greeting after the tone. Press the pound
key when finished. To skip, press *(star) now.

274 Please record your personal "Busy" greeting after the tone. Press the pound key
when finished. To skip, press *(star) now.

275 Now you can change your mailbox password. To skip, press * (star) now, otherwise
enter your new password.

276 Your mailbox is now ready for use. You can change your mailbox parameters the
next time you enter your mailbox.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 7-15
 SMS Transmitter

Chapter 8: SMS Transmitter

The SMS Transmitter is a GSM SMS notification unit, controlled by the Voice
Mail System. It sends SMS messages to a mobile phone to notify a mailbox
owner of new messages in the vioce mailbox.
The SMS Transmitter and the Voice Mail System communicate via an
RS-232 cable. The Voice Mail System only sends data to the SMS Transmitter.
The SMS Transmitter has the following features:
Tri-band GSM module (900/1800/1900MHz)
Maintenance free
Easy operation
Plug & Play installation
LED status and error indicator

8.1. Physical Description

8.1.1. Front Panel
The Front Panel of the SMS Transmitter (see Figure 8-1) contains six LEDs,
which will be described in the following table:

LED Color Indication

1 Orange Signal level 25%.
2 Orange Signal level 50%.
3 Orange Signal level 75%.
4 Orange Signal level 100%.
Traffic Red Data traffic – the light is on, when receiving
data from the Voice Mail System or when
sending an SMS message.
Ready Red Ready to operate – the light is flashing during
registration. After this, the light will be on.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 8-1
 SMS Transmitter

Figure 8-1: SMS Transmitter Front Panel

8.1.2. Side Panel

The Side Panel (see Figure 8-2) contains the following connectors:
SMA antenna connector.
RJ-11 (female) connector for the RS-232 cable, linking the unit to the Voice
Mail System.
The External Power Supply (9V DC) connector.

Figure 8-2: Side Panel of SMS Transmitter

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 8-2
 SMS Transmitter

8.1.3. Connection with the Voice Mail System

The SMS Transmitter is connected to the Voice Mail System with an SMS
Transmitter Communication Cable (see Figure 8-3). The specifications of this
cable are described below.
RJ-11 RJ-11
(SMS Transmitter) (Voice Mail System RS-232 socket)

Figure 8-3: SMS Transmitter Communication Cable

8.2. Installation Instructions

The SMS Transmitter has a GSM engine. It therefore needs a SIM card from a
GSM network operator on its main board. The registration of the SIM card to the
local operator is similar to the registration of a mobile GSM phone.
The SIM card must be pre-programmed with the call center/service center
number and the PIN & PUK must be disabled.
Should your SIM card come without these requirements, you can use any GSM
mobile phone to modify the SIM card or contact the local GSM operator.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 8-3
 SMS Transmitter

8.2.1. SIM Card Insertion in the SMS Transmitter

CAUTION
To avoid damage to the SMS Transmitter unit, the 9V adapter should be disconnected from
the electric power-outlet and switched off.

1. Carefully open the five screws from the back of the SMS Transmitter and
open the cover (see Figure 8-4).

J5 (upside down) SIM Card Hosting

Figure 8-4: SMS Transmitter

2. Turn the SMS Transmitter so that the antenna connector is facing away from
you and that SIM card hosting (next to J5 written upside down) is facing you.
3. Open the SIM card hosting (the J5 connector), and insert the SIM card.
4. Make sure that the contacts are facing down to the board and the cut off
corner is facing you (see Figure 8-5).

Figure 8-5: SIM Card

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 8-4
 SMS Transmitter

5. Close and lock the J5 connector. Make sure that the SIM is in the right
position.
6. Close the cover and fasten the screws at the back of the SMS Transmitter.

8.3. SMS Transmitter Unit Physical Installation

1. Place the SMS Transmitter on the wall near the Voice Mail System.
2. Connect the external Antenna via the external antenna cable into the SMA
connector of the SMS Transmitter (see notes).
3. Connect the SMS Transmitter via the RS-232 cable to the Voice Mail System
(connect the cable to the RJ-11 connectors in both units).
4. Connect the power supply to the SMS Transmitter and perform a power up.
5. The unit will start the initialization and registration. At the end of the
process, the Ready LED must be on (see note).

 NOTE
The location of the antenna should ensure a good quality signal (GSM reception).
Other LED indications (errors) have been described in the following paragraph.

Figure 8-6 gives a schematic representation of the SMS Transmitter setup.

Figure 8-6:Voice Mail System Setup with SMS Transmitter

The VUP software contains the protocol and code to communicate with the SMS
transmitter.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 8-5
 SMS Transmitter

8.4. LED Error Indications and Solutions

Table 8-1 and Table 8-2 describe the possible error indications and solutions.

Table 8-1: LED Errors

Error Description LED 1 LED 2 LED 3 LED 4 LED LED

“Traffic” “Ready”
GSM engine problem Flashing Flashing Flashing Flashing Flashing Flashing
No Signal or Signal Flashing Flashing Flashing Flashing Off Off
low (less than 25%)
Registration denied Flashing Off Off Off Off Off
PIN error Off Flashing Off Off Off Off
SIM card is not Off Off Flashing Off Off Off
readable
No SIM card inserted Off Off Off Flashing Off Off
Call Center Number Off Off Flashing Flashing Off Off
error
Transmission failed Off Off Off Off Off Flashing
Communication error Off Off Off Off Flashing Off

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 8-6
 SMS Transmitter

Table 8-2: System Problems and Solutions

Problem Solution
GSM engine problem Refer to your local supplier.
No Signal or Signal low (less Check your antenna connection.
than 25%) Move your antenna to a location with a better reception.
Registration denied Contact your local GSM operator.
PIN error Disable the PIN & PUK number on the SIM Card.
Contact your local operator.
SIM card is not readable Check the SIM position.
Replace the SIM card or contact your local operator.
No SIM card inserted Check the SIM position.
Insert the SIM card.
Call Center number error Check the Call Center/Service Center Number with your
local operator.
Enter the correct number in the SIM card by using a
mobile phone.
Transmission failed Check the connection between the SMS Transmitter and
the Voice Mail System.
Check the antenna connection.
Check the dialed number.
Refer to your local supplier.
Communication error Check the connection between the SMS Transmitter and
the Voice Mail System.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 8-7
 Modem Installation Instructions

Chapter 9: Modem Installation

Instructions
9.1. Introduction
The Voice Mail Utility Program enables data to be transferred via modem. For
this purpose, an internal or external modem that supports DTMF codes
(0123456789#*ABCD) must be installed on the PC, following manufacturers
instructions.
When connecting to the Voice Mail System, choose 9600 bps as the connection
speed. The maximum speed needs to be defined in the modem parameters
window, which appears before starting a modem connection.
It is recommended to purchase and use the APACHE AE56SP-RA, Zoom V92
ext.model 3049 C or Dynamode (Conexant) 56k external VD56SP (V) modem.
Please visit the modem manufacturers websites for more details:
www.apache-micro.com, www.zoom.com, www.dynamode.com.

9.2. Basic External Modem Installation

Instructions
Although it is best to follow the manufacturers instructions, the following basic
rules can be given for all three external modems mentioned above:
1. Enter the Windows Control Panel/Modem Properties window.
2. Enter the Modem’s properties window, using the Properties button.
3. Enter the Connection division and push the Advanced button (the
Advanced Connection Settings window will appear).
4. The Use flow control checkbox must be unchecked (disabled).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-1
 Modem Installation Instructions

9.3. Modem Installation and Configuration

Process
The modem must be connected to the PC and installed. This paragraph describes
the external modem installation process and configuration, in order to connect the
VUP, via telephone lines, to the Voice Mail System.
The following subjects will be described:
1. Hardware installation
2. Modem software installation
3. Modem software configuration
4. Settings

9.3.1. Hardware Installation

Figure 9-1 provides a graphical description of the hardware installation:

Figure 9-1: External Modem Connection

9.3.2. Modem Software Installation

 NOTE
In the following instructions we use the Dynamode (Conexant) 56K VD56SP extenal mode as
the example.

1. Make sure the modem is switched on before starting your computer.

2. Start your computer.
3. Insert the provided disk provided into the CD-ROM drive.
4. Follow the procedure for the appropriate platform.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-2
 Modem Installation Instructions

Windows 95
The wizard will automatically detect a new device.
1. Click on Next.
2. If prompted to insert disk, click on Ok.
3. Browse and find drives file from CD-ROM drive
(F:\DRIVER\CONEXANT\EXTERNAL\Win9x\…).
4. The wizard will detect a new device.
5. Click on Next.
6. Windows will find the driver for the device.
7. Click on Next and Finish.
8. Now follow the steps described in the paragraph 9.3.3 – Modem Software
Configuration.
Windows 98
The wizard will automatically detect a new device.
1. Click on Next.
2. Check the box “Search for the best driver…” in window “What do you
want to do?”
3. Check the box “Floppy disk drives” in window “Windows will search for
new drivers… in any of the following selected locations…”.
4. Windows will find the driver for the device.
5. Click on Next and Finish.
6. Now follow the steps described in the paragraph 9.3.3 – Modem Software
Configuration.
Windows 2000
The wizard will automatically detect a new device.
1. Click on Next.
2. If prompted to insert disk, click on Ok.
3. Browse and find drives file from CD-ROM drive
(F:\DRIVER\CONEXANT\EXTERNAL\Win2000\…).
4. The wizard will detect a new device.
5. Click on Next.
6. Windows will find the driver for the device.
7. Click on Next and Finish.
8. Now follow the steps described in the paragraph 9.3.3 – Modem Software
Configuration.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-3
 Modem Installation Instructions

Windows Me
The wizard will automatically detect a new device.
1. Click on Next.
2. If prompted to insert disk, click on Ok.
3. Browse and find drives file from CD-ROM drive
(F:\DRIVER\CONEXANT\EXTERNAL\Win2000\…).
4. The wizard will detect a new device.
5. Click on Next.
6. Windows will find the driver for the device.
7. Click on Next and Finish.
8. Now follow the steps described in the paragraph 9.3.3 – Modem Software
Configuration.
Windows NT
1. Double click on the My Computer icon.
2. In the Control Panel box, find and double click the Modems icon.
Modems Properties screen appears (Figure 9-2).

Figure 9-2: Modems Properties Screen

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-4
 Modem Installation Instructions

3. In the Modems Properties screen click on the Add… button. Install

New Modem screen opens (Figure 9-3).

Figure 9-3: Install New Modem Screen

4. In the Install New Modem screen, check the box Don’t detect my
modem….
5. Click the Next button. Display changes to a modem selection screen
(Figure 9-4).

Figure 9-4: Modem Selection Screen

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-5
 Modem Installation Instructions

6. Click on Have Disk…. Install From Disk screen appears (Figure 9-5).

Figure 9-5: Insert Modem Driver Location Screen

7. Make sure the provided disk is inserted into CD-ROM drive and click on
Browse. Display changes to a modem selection screen (Figure 9-6).
8. Find the driver file on the CD-ROM.

Figure 9-6: Modem Selection Screen

9. Highlight the Conexant 56K External Modem and click on Next.

Display changes to COM port selection screen (Figure 9-7).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-6
 Modem Installation Instructions

Figure 9-7: COM Port Selection Screen

10. Select the correct port and click on Next.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-7
 Modem Installation Instructions

9.3.3. Modem Software Configuration

The following describes the Modem software configuration process.
1. In the Modems Properties window (Figure 9-8), click on the modem’s
Properties button (e.g. Conexant modem). Specific modem properties screen
appears (Figure 9-9).

 NOTE
Pay attention to the Com port the modem is attached to. This information is needed at a
later stage.

Figure 9-8: Modems Properties Screen

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-8
 Modem Installation Instructions

Figure 9-9: Specific Modem Properties Screen

2. Click on the Advanced… button. Advanced Connection Setting screen

appears (Figure 9-10).

Figure 9-10: Advanced Connection Settings Screen

3. Uncheck the Use flow control box.

4. Click OK and close all windows.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-9
 Modem Installation Instructions

9.3.4. Settings
This paragraph provides a description of the modem communication settings.
To start the “Hyper Terminal” program:
1. In the Connection Description box (Figure 9-11), choose an icon and
enter a name, and click on the OK button. Connect To screen appears
(Figure 9-12).

Figure 9-11: Connection Description Screen

Figure 9-12: Connect To Screen

2. Select the COM port to which the modem is attached in the Connect
using drop-down box. Modem’s Setting Properties screen appears
(Figure 9-13).

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-10
 Modem Installation Instructions

Figure 9-13: Modem’s Setting Properties Screen

3. Click on Configure…. COM2 Properties screen appears (Figure 9-14).

Figure 9-14: COM2 Properties Screen

4. Enter the values in the respective fields as specified in Figure 9-14.

5. Click on OK to return to the HyperTerminal main screen (Figure 9-15).

6. Click on the icon to connect.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-11
 Modem Installation Instructions

7. Type AT and press the Enter key. OK reply should appear.

 NOTE
Type the modem commands in either upper or lower case. Do not combine cases. Use the
Backspace key to delete errors. Ensure an “OK” reply by the computer after each carriage
return (Enter button).

Figure 9-15: HyperTerminal Main Screen

8. Type the following commands and press the Enter key at the end of each
line:
ATZ
AT&Y
AT+MS=V32B
AT&W0
ATZ

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-12
 Modem Installation Instructions

9. At the end of the process, the following should appear in the

HyperTerminal main screen (Figure 9-16):

Figure 9-16: HyperTerminal Screen with Modem Commands

10. Click on the icon to disconnect.

11. Close the HyperTerminal program.

Unified Messaging Voice Mail System Installation and Programming Manual, Version 2.0 9-13
29 Hametzuda Street
Azur, Israel 58001
Tel: +972-3-5576866
Fax: +972-3-5576869
www.its-tel.com
[email protected]