Team Meeting
Jan 2nd / 10:00 AM / CONFERENCE ROOM
Attendees
Financial Analyst
Fulfilment Director
Human Resources Specialist
Quality Assurance Tester
Customer Service Manager
IT Specialist
Inventory Manager
Training Manager
Purpose and Expectations
Plant Pals and Office green has been having quality, customer service, and delivery issues. The
Team will meet to discuss these issues, assign a team to manage the issues and hopefully
bring resolution to the problems quickly. Action items will be assigned with target dates for
completion after the meeting
Agenda
● Topic #1: Product Quality
○ Update on product quality feedback from customers -Customer Service Manager
○ Schedule follow-up meeting to discuss the implementation of a live chat feature on the
website (Customer Service Manager, IT Specialist, QA Tester) – Project Manager
● Topic #2: Delivery Times
● Topic #3: Inputs for on customer feedback and ongoing delivery issues
2
Notes
●
Action Items
1.