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TDCX - JD - Front End Developer

This job description is for a Front End Developer position at TDCX working on a global internet leader account. The role involves delivering excellent customer experiences, implementing tags and campaigns, troubleshooting issues, and educating customers. Requirements include a bachelor's degree, 2+ years of customer service experience, skills in technologies like HTML and JavaScript, and the ability to learn new systems quickly. TDCX is a digital customer experience solutions provider headquartered in Asia that helps brands acquire customers and build loyalty through technology and human intelligence.

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97 views

TDCX - JD - Front End Developer

This job description is for a Front End Developer position at TDCX working on a global internet leader account. The role involves delivering excellent customer experiences, implementing tags and campaigns, troubleshooting issues, and educating customers. Requirements include a bachelor's degree, 2+ years of customer service experience, skills in technologies like HTML and JavaScript, and the ability to learn new systems quickly. TDCX is a digital customer experience solutions provider headquartered in Asia that helps brands acquire customers and build loyalty through technology and human intelligence.

Uploaded by

Nguyễn Thái Học
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TDCX (MY) Sdn. Bhd.

(Formerly known as Teledirect Telecommerce Sdn Bhd)

JOB DESCRIPTION

Job Title : Front End Developer – Global Internet Leader Account

Reporting to : Team Leader

Job Grade Range : JG 2A – 2C

Campaign/ Department : Google/Operations

#Bemore

Are you a Front End Developer Rockstar who wants to be part of our team for one of the biggest global internet
leader account in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Front End Developer to join our growing family. Come home and start your #Bemore journey
with TDCX today!

Top reasons to work here:

• Attractive Remuneration
• Comprehensive Medical Care and Insurance Coverage
• Premium & Instagrammable Workspaces
• Engagement & Recognition Programs
• Strong Learning & Development plans for your growth and career acceleration
• Easy to locate area with direct access to public transport
• Positive culture for you to #BeHappier at work
• Enjoy flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 25 years of experience and more than 200 industry awards

What is your mission?

As a Front End Developer, you will be working with our Global Internet Leader Account to deliver #bemore
customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office you
will work in a diverse team of specialists from around APAC to intervene on delicate implementations with
advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic
remarketing campaigns.

You are also required to perform these job functions:

● To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable
integration and troubleshoot issues that customers may have regarding their online ad campaigns.
● To engage in phone consultations with customers in which you will educate them on mobile website speed
issues and guide them to fix issues where possible.
● Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in
above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page
redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)
● Provide customer service support with exceptional customer service as well as train, investigate and
troubleshoot client along implementation by Hangouts
● Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.
● Any other duties and responsibilities that may be assigned to you by the management from time to time,
within your category of employment in the organization and for the effective implementation, maintenance
and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

 Candidate must possess at least a bachelor’s degree in any field


 At least 2 years of experience in a customer service role OR experienced in coaching, training, or educating in a
sales environment
 Excited to work with evolving and emerging technology products
 Excellent communication skills in both English and native language

REFERENCE NO. TDCX/HRD/JD/F605 Version 5.0 Page 1


 A deep understanding of tag implementation on CMS platforms such as Drupal, Wordpress, Shopify, Magento,
or Zencart
 A strong track record of successfully deploying, enabling and supporting Adwords, Analytics, Merchant Center,
Tag Manager
 Ability to quickly learn customer service software applications and customer process implementations (standard
templates/processes)
 Ability to advise customers on web maintenance and have associated knowledge in HTML, CSS, PHP,
Javascript
 Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in
above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects,
Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands
to acquire new customers, to build customer loyalty and to protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by
harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology,
home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong
footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies,
looking to tap the region’s growth potential.

We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX
industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning more
than 310 industry awards, including being one of the best companies to work for in Asia.

From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace
perks, get in touch to find out more about what’s in store when you embark on a career with TDCX.

Acknowledgement;

Name : ______________________________________
Signed : _______________________________________
Date : _______________________________________

REFERENCE NO. TDCX/HRD/JD/F605 Version 5.0 Page 1

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