Scribd
Upload
111 views5 pages

E-Banking Survey Questionnaire

The document is a survey questionnaire from National University that examines respondents' use of and satisfaction with e-banking. It collects demographic information on respondents' age, gender, and relationship status. It then lists several aspects of e-banking such as privacy/security, accessibility, convenience, services, and customer satisfaction. For each aspect, it provides statements and asks respondents to indicate whether they agree or disagree with the statement. The survey aims to understand customers' perceptions and experiences using e-banking.

Uploaded by

Nuriel Aguilar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
111 views5 pages

E-Banking Survey Questionnaire

The document is a survey questionnaire from National University that examines respondents' use of and satisfaction with e-banking. It collects demographic information on respondents' age, gender, and relationship status. It then lists several aspects of e-banking such as privacy/security, accessibility, convenience, services, and customer satisfaction. For each aspect, it provides statements and asks respondents to indicate whether they agree or disagree with the statement. The survey aims to understand customers' perceptions and experiences using e-banking.

Uploaded by

Nuriel Aguilar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 5

NATIONAL UNIVERSITY

551 MF Jhocson Street, Sampaloc, Manila 1008

Survey Questionnaire

Part 1. Profile of the Respondents

Instructions: Please check () in the space provided that corresponds to your

answer.

1.1 Age

________ 21 to 26 Years Old

________ 27 to 32 Years Old

________ 33 to 38 Years Old

________ 39 to 44 Years Old

________ 45 and up Years Old

1.2 Gender

________ Male

________ Female

________ Lesbian

________ Bisexual

________ Gay

________ Transgender

________ Queer

________ Celibate

1.3 Status

1
NATIONAL UNIVERSITY
551 MF Jhocson Street, Sampaloc, Manila 1008

________ Single

________ Married

________ Widowed

________ Separated

Part 2.

ASPECT

ASPECT

2.1 PRIVACY AND SECURITY YES NO

2.1.1 Do you feel safer using E-Banking transactions


than going to physical banks?

2.1.2 Is a second authentication technique utilized in e-


banking transactions involving money movement?

2.1.3 Does the transaction history analysis identify fraud


trends in previously completed transactions used in e-
banking?

2.1.4 Is public Wi-Fi connections are disabled while


using E-banking for more secured transactions?

2.1.5 Are you content with the quality of online banking


models, such as providing identification, authentication,
and authorization to protect the banking application and
the user's data?

2
NATIONAL UNIVERSITY
551 MF Jhocson Street, Sampaloc, Manila 1008

ASPECT

2.2 ACCESSIBILITY YES NO

2.2.1 In your area, are there many physical banks


accessible to you?

2.2.2 Is E-Banking user-friendly to access its


functionality?

2.2.3. Is E-banking easy to use in all mode of payment


transfer?

2.2.4 Does E-banking allows you to easily track your


savings account and transactions?

2.2.5 Does E-banking allows faster transactions rather


than traditional banking?

ASPECT

2.3 CONVENIENCE YES NO

2.3.1 Is E-Banking is accessible anytime and


anywhere?

2.3.2 Would you rather use E-Banking than physical


banks?

3
NATIONAL UNIVERSITY
551 MF Jhocson Street, Sampaloc, Manila 1008

2.3.3. Is E-banking easy to navigate?

2.3.4 Is E-banking can be accessed by all social class?

2.3.5 Is E-banking service available for 24 hours per


day & 7 days a week?

ASPECT

2.4 SERVICES YES NO

2.4.1 E-banking has credibility for its services.

2.4.2 E-banking is dependable when it comes to solving


customer service issues

2.4.3. E-banking notifies customers in advance when


there is a service disruption at a particular area.

2.4.4 E-banking ensures their credible on error-free


transactions

2.4.5 Do you often encounter issues, such as


transferred payments not being reflected in history, and
other technical support issues?

4
NATIONAL UNIVERSITY
551 MF Jhocson Street, Sampaloc, Manila 1008

ASPECT

2.5 CUSTOMER SATISFACTION YES NO

2.4.1 Are you satisfied about the overall service quality


of E-banking?

2.4.2 Do you think that E-banking caters to all your


banking needs?

2.4.3 Do you think that E-banking gives satisfactions to


all your transactions?

2.4.4 Is the user-friendly characteristic of E- banking


service satisfies you?

2.4.5 Would you recommend E-banking to a friend,


relative or an associate?

You might also like