myPOS Mini Ice

user manual

mypos.com

myPOS Mini Ice - User Manual

Table of Contents

Introduction......................................................................................................2

Scope 2
Related documentation 2

Internet connectivity........................................................................................2

Using myPOS Mini Ice with a mobile phone (via Bluetooth or personal hotspot) 2
Using myPOS Mini Ice with a wireless router (Wi-Fi) 3
Using myPOS Mini Ice with myPOS DATA Card 3
How to connect your myPOS Mini Ice with Wi-Fi 4

Activation.........................................................................................................5

Activation code 5

Accepting payments.........................................................................................6

Payment transaction 6
Processing magnetic stripe cards 7
Processing contactless cards (PayPass or payWave) 7
Mobile Top-up 8
Send payment request 8
Refund transactions 8
Last transaction void 9

myPOS Mini Ice functions ................................................................................9

Transactions menu 9
Settings menu 10

Warranty and return policy............................................................................12

Important: disposal 12

For more information ...................................................................................12

myPOS Mini Ice - User Manual

Introduction
Congratulations!
Your new myPOS Mini Ice device from myPOS Europe Ltd. is a revolutionary mobile
terminal for securely accepting payments with credit and debit cards on the go. In order
to start using it, you need to register on mypos.com for a free e-money account, where
your funds will be settled, and to activate the myPOS Mini Ice device.

If you need more than one device for your business, you can purchase and activate
additional myPOS devices. The funds from all devices will be transferred to your myPOS
account.

Scope
This user guide contains step-by-step instructions for using your myPOS Mini Ice device
to accept credit and debit card payments on the go. The purpose of this document is to
specify the main functions of myPOS Mini Ice. The Quick User Guide provides information
about:

• Internet connectivity capabilities of myPOS Mini Ice

• How to use Bluetooth, Wi-Fi or SIM card on myPOS Mini Ice

• Activation

• Accepting Payments

• Main menus and functions

The Quick User Guide does not include information about the technical specifications of
the device. It is is provided separately in the myPOS Mini Ice Technical Specifications &
Warranty document

Related documentation
The latest version of this Quick User Guide can be found on-line on
https://mypos.com/en/devices/mini-ice.

Internet connectivity
In order to be able to process payments with credit and debit cards, the myPOS Mini Ice
device has to be connected to the Internet. Your myPOS Mini Ice can use the internet
connection of your mobile phone (via Bluetooth or personal hotspot), a wireless router
and a SIM Card.

Using myPOS Mini Ice with a mobile phone

(via Bluetooth or personal hotspot)
Make sure you have an internet connection (data) activated on your smartphone. In
order to connect your myPOS Mini Ice device to your mobile phone, please read carefully
the information below.

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Android
If you are using a mobile phone which runs Android 4.2 or later, you can connect
your myPOS Mini Ice via Bluetooth or Wi-Fi (Personal Hotspot).

To connect via Bluetooth, download the free myPOS Bluetooth Service App from
Google Play Store and install it on your mobile phone. Starting the myPOS Bluetooth
Service application will automatically launch a communication service. You can
then close your myPOS Bluetooth Service App, as it is not needed anymore for your
myPOS Mini Ice operation.

Please follow the procedure described in the “How to connect your myPOS Mini Ice
with Bluetooth“ section.

To connect via Wi-Fi (Personal Hotspot) activated on your mobile phone, please
follow the procedure described in the “How to connect your myPOS Mini Ice with
Wi-Fi“ section.

Using myPOS Mini Ice with a wireless

router (Wi-Fi)
Make sure your Wi-Fi router is connected to the Internet. In order to connect your
myPOS Mini Ice device to your Wi-Fi router, please read carefully the information
below. Please be aware that the supported encryption methods for Wi-Fi networks
are WPA and WPA2.

For proper operation of the myPOS Mini Ice device, please make sure that:

• your router does not have any network traffic restrictions or filters

• your router does not require setting a special TCP/IP configuration on your
network devices (myPOS Mini Ice will use the default settings only)

• Network signal is strong enough. The network signal strength is indicated via
a Wi-Fi signal icon located in the upper part of your myPOS Mini Ice screen.

To connect via a Wi-Fi router, please follow the procedure described in the ”How to
connect your myPOS Mini Ice with Wi-Fi” section.

Using myPOS Mini Ice with

myPOS DATA Card
When using myPOS DATA Card make sure that:

• Your myPOS Device is updated with latest software version

• myPOS DATA Card is properly inserted in the SIM slot

• the connection type is changed to myPOS DATA SIM

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How to connect your myPOS Mini Ice
with Bluetooth
Make sure the Bluetooth on your mobile phone is ON (activated). Switch ON your
myPOS Mini Ice and wait for a few seconds until it completes the initialization.

Step1: Select “Bluetooth” from the CONNECTION TYPE menu. The myPOS Mini Ice
will scan for all available (discoverable) Bluetooth devices in its range and will display
a list of their names on the screen.

Step 2: Choose your mobile phone’s name from the list and select it by pressing its
respective number (from 1 to 6). If you cannot find your mobile phone on the list,
press (X) and myPOS Mini Ice will rescan (search again) for all available discovered
devices. Make sure your mobile phone is in a discovered mode.

Depending on the device, you might have to tap “Pair device” to accept the
password. The password is shown on the myPOS device screen.

Step3: Pair the myPOS Mini Ice with your mobile phone. Once it has been paired,
myPOS Mini Ice will perform a test of the connection to myPOS system.

If the connection test is unsuccessful, the myPOS Mini Ice screen will display an
error message. Please, check and make sure your mobile phone is connected to the
Internet.

When you pair myPOS Mini Ice with a Bluetooth device, the information is saved
so that the next time you are within the range of the same Bluetooth device, the
terminal will connect to it automatically.

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How to connect your myPOS Mini Ice
with Wi-Fi
Make sure the myPOS Mini Ice is in the range of your Wi-Fi network. Switch ON your
myPOS Mini Ice and wait for a few seconds until it completes the initialization.

Step 1: Select “Wi-Fi” from the CONNECTION TYPE menu. The myPOS Mini Ice will
scan for available Wi-Fi networks within its range and will display a list of their names
on the screen.

Step 2: Find the Wi-Fi network you would like to use and select it. If you cannot
find your Wi-Fi network on the list, press (X) and myPOS Mini Ice will rescan (search
again) for available Wi-Fi networks. Make sure your myPOS Mini Ice is in the range of
your network.

Step 3: If your Wi-Fi network requires a password, myPOS Mini Ice will display the
Wi-Fi Password screen, where you can enter the network password.

Once it has connected to your Wi-Fi network, myPOS Mini Ice will perform a test of
the connection to myPOS system.

If the connection test is unsuccessful, the myPOS Mini Ice screen will display an error
message.

Useful tips:

• When myPOS Mini Ice connects to a Wi-Fi network, the information is saved
so that the next time you are within the range of the same network, the
terminal will connect to it automatically.

• If the password of your Wi-Fi network has been changed, the Wi-Fi signal
icon ( ) on the screen will become grey.

• If you try to make a payment transaction, the terminal will display an error
message - “You are not connected to any network”- and will search for
available networks.

• If a previously used network is found, the myPOS Mini Ice device will connect
to it automatically and will process the transaction.

• In order to change the saved password, choose the “Change connection

type” option from the SETTINGS MENU 1 and enter the new password when
prompted.

• If you are within a previously used network range and do not want your
myPOS Mini Ice device to connect to it automatically, you can delete the saved
data by choosing “Forget this network”.

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Activation
Once connected to the Internet, your myPOS Mini Ice device needs to be activated
before you start accepting payments with credit or debit cards through it. Every
myPOS Mini Ice device has a unique serial number which is used by the myPOS to
identify on which device a payment transaction is being accepted.

During the activation procedure, the myPOS links the serial number of your new
myPOS Mini Ice device with your myPOS account. Once your new myPOS Mini Ice
has been activated, every transaction accepted through it will be credited to your
myPOS account.

You can link more than one myPOS Mini Ice devices to one e-money account. In
this case, payments accepted through all myPOS terminals, will be credited to one
myPOS account.

Activation code
The activation procedure is a one-time process and requires an activation code
generated by the myPOS to be entered manually by you on your myPOS Mini Ice
device.

Step 1: Go to mypos.com and log-in to your myPOS account and go to the menu
Devices > Activate your device and follow the steps.

Step 2: Please enter the activation code on the myPOS Mini Ice device. Your
myPOS Mini Ice device must be connected to the Internet in order to complete the
activation process.

Step 3: Once your myPOS Mini Ice has been successfully activated, it will display the
confirmation screen and will automatically check for any updates of the terminal
software. If a new update is found, the myPOS Mini Ice terminal will automatically
download and install it.

Congratulations!
Your new myPOS Mini Ice is now activated and ready to be used. You can find it listed
in your myPOS account.

Once myPOS Mini Ice device is activated by you, it is permanently linked to your
myPOS account. Even if the device is stolen or lost, any payment transaction made
through it will be credited to your account. In case your device is lost or stolen,
please inform Customer Support Centre immediately.

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Accepting payments
Once your new myPOS Mini Ice device is connected to the Internet and activated, it
is ready to accept payments with credit and debit cards.

Your myPOS Mini Ice supports three different methods for accepting payments with
credit and debit cards - Magnetic Stripe (in the back side of the device, on the top),
CHIP & PIN (on the bottom part of the device) and Contactless (NFC, build-in antenna
under the display).

Payment transactions
Every time you switch on your myPOS Mini Ice terminal, it will automatically connect
to the Internet and will display the home screen.

From home screen, select PAYMENT app for performing a Payments transaction.
Making a PAYMENT transaction with your myPOS Mini Ice is easy and convenient.
Please follow the 3 basic steps written below.

Step 1: Enter the amount of the transaction in the PAYMENT Screen. The amount
must be entered without the decimal point. For example: for an amount of 5.00,
enter 500 on the keyboard. When the PAYMENT screen display the correct amount,
confirm by pressing (O). If you need to correct the amount, please use (<) to delete
the last entry or (X) to start the process from the beginning.

Step 2: Ask your customer for his or her credit or debit card. If the card has a CHIP,
insert the card in the bottom reader with the CHIP facing towards the keyboard.

When myPOS Mini Ice is reading the card, the screen will flash Green. If the card is
not recognized, the screen will flash Red.

Please check if the card is inserted properly in the reader, remove it and try again. If
the problem persists, please ask your customer for another card.

CHIP cards usually require a PIN code in order to confirm a transaction. If a PIN
code is required for a card, your myPOS Mini Ice terminal will display the ENTER PIN
screen. Please, hand the terminal to the customer and ask him or her to enter his or
her PIN code securely and to press (O) when ready.

If the card supports PIN (personal identification number) check, the terminal will
process the PIN code and will display PIN OK if the correct PIN code has been
entered by your customer.

The myPOS Mini Ice will initiate the transaction authorization process by
communicating with myPOS. The PROCESSING screen will indicate that the
procedure is not completed.

If the transaction request with a card has been approved by the issuer, the myPOS
Mini Ice terminal will display a confirmation message: “TRANSACTION IS APPROVED”.
At this point, you can remove the card from the reader and return it to the customer.

Step 3: Send an e-receipt to the customer for the approved PAYMENT transaction via
SMS or e-mail by choosing the preferred option from the Receipt menu.

On the Receipt screen you can choose to print or send a receipt via email or by SMS.
If you do not want to print or send a receipt, tap X in the upper right corner of the
screen to finalize the transaction.

IMPORTANT: It is always a good practice to send an SMS e-receipt in order to resolve

any possible issues with the customer.

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Processing magnetic stripe cards
If your customer’s card has only a mag stripe on it, please follow the procedure
below after you enter and confirm the amount of the transaction. Magnetic stripe
cards are swiped with the magnetic stripe side facing up using the reader located at
the top-behind side of the myPOS Mini Ice. Make sure the card is inserted properly
and the bottom of the card runs firmly along the bottom of the card swipe and that
the card is swiped at an even speed. The speed of swiping the card must not be too
slow, as this can sometimes cause problems when the terminal is reading cards.

If a CHIP card is swiped as a magnetic one, the terminal will display the following
screen.

Please, insert the card with the CHIP facing up into the reader located at the bottom
of the myPOS Mini Ice and follow the steps for accepting CHIP cards laid out in the
previous section.

Complete the transaction as described in Step 3 of the previous section.

Processing contactless cards (PayPass or

payWave)
If your customer has a PayPass or payWave logo on it, please follow the procedure
below after you enter and confirm the amount of the transaction.

Hold the card (or smartphone) approx. 3cm above the display of your myPOS
Mini Ice. When the secure contactless reader recognizes the card, the four-color
indicators will flash indicating that the card is being processed. If the card is
successfully read, all four indicators will be on. The process takes one second and
after you hear a beep, you can remove the card.

If the card requires a PIN code to be entered, please hand the terminal to the
customer and ask him or her to enter his or her PIN code.

Complete the transaction as described in Step 3 of the previous section.

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Mobile Top-up
Step 1: From the home screen select MOBILE TOP-UP. The myPOS Mini Ice terminal
will display the MOBILE TOP-UP screen.

Step 2: Enter the mobile number with the country code and confirm with (O).

Step 3: Select your customer’s carrier – service provided by 779+ operators

Step 4: Enter an amount to top-up. Depending on the carrier you should select from
a predefined list or enter an amount of your client’s choice within a suggested range

Step 5: Review all entered details and confirm (O).

Step 6: The myPOS Mini Ice device will request an email to send the merchant’s copy
of the receipt for the approved PAYMENT transaction.

Send payment request

If you want to send a payment link to your customer due to his absence in front of
you during the payment, you have the following option – to send a payment request
through the website, the mobile app or via the terminal. To send a payment request
via the device, you should follow these few basic steps:

Step 1: From the home screen, select PAYMENT REQUEST. The myPOS Mini Ice
terminal will display the PAYMENT REQUEST screen.

Step 2: Enter the amount of the request and confirm with (O) or press “NEXT”.

Step 3: Enter the mobile number with the country code and confirm with (O) or
press “NEXT”.

Step 4: Enter client’s name and confirm with (O) or press “NEXT”.

Step 5: Enter reason for payment and confirm with (O) or press “NEXT”.

Step 6: Enter period in days, after which the Payment request will expire. The period
should be between 1 - 120 days. Confirm with (O) or press “NEXT”. The payment
request is successfully sent.

Refund transactions
A refund transaction is used in order to issue a refund (credit) to the customer.
When you refund a card transaction, the amount of the refund is returned to the
customer’s card account and your myPOS account is debited with the corresponding
amount. You must always make a refund to the card used for the original purchase.

Before making a refund

• Never make a refund unless there has been an original purchase with the
card. If you do, the service provider may block your myPOS Mini Ice terminal
and withdraw your card processing facility.

• Check that your customer has handed you the card used for the original
transaction – the last four digits have to match those on the e-receipt. If they
do not, ask for the original card.

• Never give a cash or check refund for a card transaction – fraudsters often try

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 to obtain cash this way.

• Never refund more than the original transaction amount.

Step 1: From the home screen, enter PAYMENTS MENU and tap the 3-line button
on top left corner in order to enter the Transaction type menu. Select REFUND. The
myPOS Mini Ice terminal will display the REFUND screen.

Step 2: Type in the amount of the refund transaction and press (O) or “NEXT” to
confirm. Present the customer card to the terminal either via the Magnetic Stripe,
Chip or contactless reader.

Step 3: Ask your customer to Enter PIN code where required.

Last transaction void

Step 1: From the home screen, enter PAYMENTS MENU and tap the 3-line button on
top left corner in order to enter the Transaction type menu. Select Last Transaction
Void. The myPOS Mini Ice terminal will display the Last Transaction void screen
showing the amount of your last transaction.

Step 2: Confirm by pressing (O) if you want to proceed.

Step 3: Ask your customer to Enter PIN code where required.

If there is no previous successfully processed transaction or it has been voided, the

myPOS Mini Ice terminal will display an error message “No transaction found”.

If the transaction is declined with a “Transaction is not permitted” message, then

take into account that this type of transaction is forbidden for the particular myPOS
Mini Ice device.

myPOS Mini Ice functions

For better user experience and convenience the functions of your myPOS Mini Ice
are presented on the Home screen as follows:

Desktop:

• Payments

• Payment request

• MO-TO payments

• Top-up

• Reports

• Settings

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Transaction type menu
To enter the Transaction type menu, from Home screen select Payments, then tap
the 3-line button on top left corner.

TRANSACTION MENU 1 shows the list of supported types of payment transactions

on your myPOS Mini Ice device:

1. Payment

2. Refund

3. Last transaction void

4. Pre-authorization

5. Pre- auth completion

6. Pre-auth cancellation

Settings menu
SETTINGS menu is located on the Home screen, organized in three screens with the
following options:

SETTINGS MENU 1 shows the list of supported settings for your myPOS Mini Ice
device:

Change Language
You can change the language of the menus and messages on your myPOS Mini Ice
terminal. The myPOS Mini Ice will display a list of all available languages.

Keyboard sound ON/OFF

You can turn Off or On the sound when any key is clicked on the myPOS Mini Ice.

Display brightness
Adjust display brightness.

Wallpapers
Change device wallpaper on Home Screen.

Change Connection type

From this option, you can change the chosen network connection. The myPOS Mini
Ice will scan for available devices and will display a list with their names on the
screen.

Connection check
Use this option to check if your myPOS Mini Ice device is properly connected to
internet and test the communication with myPOS system.

Check for update

From time to time the software running on your myPOS Mini Ice has new versions
released. You can check for software updates at any time by selecting this option.
If there is a new software version, the device will display the new version, how
many files will be downloaded and their size. You can confirm and start the update
procedure or cancel it and update the device later.

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SETTINGS MENU 2 shows the second list of supported settings for your myPOS Mini
Ice device:

Transactions config
From this menu, you can switch on/off tipping mode and multi-operator mode.
Tipping mode lets your clients add a tip to their card purchase. Multi-operator makes
possible to allocate tips to individual staff. If enabled, each employee is assigned with
a personal code that should be typed prior to each transaction. Anytime you can
check the total amounts processed by operator, and tips per operator.

About
By selecting About you can you can find more information about your Terminal such
as terminal ID (TID), name, software and firmware version and last transaction STAN.

Reset device
Use this option with caution and only if you want to reset your myPOS Mini Ice. The
myPOS Mini Ice will display a screen where you need to enter a deactivation code.
The code can be generated when you log in to www.myPOS.com menu Devices > All
Devices, choose a specific device > Settings > Reset.

Please, take into account that this will restore your device settings to the default
ones and your myPOS Mini Ice will no longer be attached to your myPOS e-money
account. If you want to continue accepting payments, you will need to activate the
device again.

Sleep configuration
This option is available only if your myPOS device is using SIM card connection. Use
this option to change the default settings of the Sleep mode of your device. The
Sleep mode is switched off by default.

SETTINGS MENU 3

Send Log
Send device log to myPOS Server. This may be requested by our Customer support
when troubleshooting and if needed.

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Warranty and return policy
Important: The product, including myPOS Mini Ice device and myPOS Business
Card (“the product”) is not covered by Consumer law, including EC Directives
on Consumer Protection and Distance selling Directives. This product is not
designated to consumers, meaning any natural person who is acting for purposes,
which are outside his trade, business, craft or profession. This product represents
financial services and is designated only for accepting of payments for services or
goods offered by natural or legal persons with a legal business activity, acting as
professionals, sole traders, traders, merchants, self-employed or otherwise selling
goods or services.

Replacement of myPOS package

with defect
• Client must not open the POS terminal device and must not try to repair the
defect by himself/herself. This will be deemed as a defect caused by Client
and the service provider will not be liable for its obligations under the Return
Policy.

• You have the right to return the full myPOS package within 30 days from the
date of receipt.

• Some Distributors may provide post sale customer support and may be able
to take back the defect myPOS Mini Ice device. Please contact first your
Distributor or Agent and check for post-sale customer support and if there is
not such, please proceed as instructed by this Return Policy.

• The guarantee does not cover any cables, accessories, plugs, or power supply
units or other items, different from the myPOS Mini Ice devices and myPOS
Business Card in myPOS Package.

Please read the full text of the Return Policy available at mypos.com/legal prior to
registration for the service and activation of the myPOS Package.

Important: disposal
You are not allowed to dispose of the myPOS Mini Ice device, including its
battery, cables or other components with the general household waste. If
your myPOS Mini Ice is not functioning, you have to send it for repair by
following the Return policy available at mypos.com/legal.

For more information

For full list of available documentation, please visit:
https://mypos.com/en/devices/mini-ice

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