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Vipul CV 1

Vipul Budwal has over 4 years of experience in quality analysis, customer service, and process roles. He currently works as a senior quality analyst at Cars24, where he monitors controls, streamlines processes, and ensures stakeholder alignment. Previously, he held roles at Majorel, Interglobe Technologies, and was the CEO of his own gaming startup. He has a bachelor's degree in business administration and certificates in growth marketing and Google analytics.

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69 views

Vipul CV 1

Vipul Budwal has over 4 years of experience in quality analysis, customer service, and process roles. He currently works as a senior quality analyst at Cars24, where he monitors controls, streamlines processes, and ensures stakeholder alignment. Previously, he held roles at Majorel, Interglobe Technologies, and was the CEO of his own gaming startup. He has a bachelor's degree in business administration and certificates in growth marketing and Google analytics.

Uploaded by

Bijak Data
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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VIPUL BUDWAL

LinkedIn | +91 7678690948 | [email protected]

WORK EXPERIENCE
Cars24 Remote
Senior Quality Analyst Apr 2021 – Aug 2022

 Monitored internal controls, streamlined processes by preforming analysis for consignment procurement and delivery
 Partnering with State Head and led City team leads of Jaipur, Chandigarh, Hyderabad, and Bangalore to monetize
strategy to constantly drive revenue
 Ensured stakeholder alignment about the benefits of new technology
 Reduced consumer wait time by increasing prompt 100% customer satisfaction via Zendesk
 Worked on improving workflows and reports to enhance growth rate by offering data-driven recommendations with
overall strategies

Majorel Gurgaon
Customer Executive Officer May 2019 – Oct 2020

 Worked for Vistara Airlines process on Amadeus software


 Monitoring calls and sharing feedbacks with the executives
 Single handily resolved 200 tickets by performing audit on daily basis and took care of customer relations
 Maintained existing customer success metrics and ensured smooth operations process and reported discrepancies
 Achieved breakeven store revenue of ₹1.2M/month within 6 months by redesigning pricing strategy based on
consumer profiling
 Developed as well as maintained relationship with cross functional LOB and external parties

Interglobe Technologies Gurgaon


Process Associate Apr 2018 - Oct 2018
 Served as first point of escalation to resolve complex issues occurred at Airport and/or Inflight of IndiGo Airline and
used CRM software to model data
 Provided excellent customer service by following up with cases, mailing out applications and responding to incoming
calls as per company standards
 Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-
making
ENTREPRENEURIAL IMPACT
CEO, Momentum Games Delhi
Pursued my passion in gaming industry (India); bootstrapped start-up with ~₹2M in annual sales Aug 2019 - Jan 2020

EDUCATION
IEC University
Bachelor of Business Administration | 2019
Discipline: Management and Commerce

CERTIFICATES
 Marketing Tools: Growth Marketing
 Advanced Google Analytics

SKILLS & INTERESTS


 Skills: Strong Communication, Project Management and Organizational
Technology - MS Office 365 | G-Suite
Language - English | Hindi
 Interests: Analytics, Online Gaming, Basketball & Tug-Of-War

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