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Property Management Systems

A Property Management System (PMS) is a software system used to manage the complex operations of a hotel. A PMS handles functions like reservations, front desk operations, housekeeping, and accounting. It aims to ease processes like check-ins/outs and availability inquiries while maintaining guest profiles and rates. Key features include modules for front desk, reservations, night audit, marketing, and departments like housekeeping, maintenance, and food and beverage. Using a PMS allows for growth, flexibility, and generation of operational reports to help manage a hotel effectively.

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250 views20 pages

Property Management Systems

A Property Management System (PMS) is a software system used to manage the complex operations of a hotel. A PMS handles functions like reservations, front desk operations, housekeeping, and accounting. It aims to ease processes like check-ins/outs and availability inquiries while maintaining guest profiles and rates. Key features include modules for front desk, reservations, night audit, marketing, and departments like housekeeping, maintenance, and food and beverage. Using a PMS allows for growth, flexibility, and generation of operational reports to help manage a hotel effectively.

Uploaded by

wisedude
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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PROPERTY MANAGEMENT

SYSTEM
TECHNOLOGY IN FRONT OFFICE
• Hotel industry has become technology serve to
meet the needs of guest and hotel employee
peers. The most commonly used technology
systems in hotels are PMS (Property Management
System) and CRS (Central Reservation System).
WHAT IS PROPERTY MANAGEMENT
SYSTEM?
• PROPERTY MANAGEMENT SYSTEM IS A GENERIC
TERM USED TO DESCRIBE APPLICATIONS OF
COMPUTER HARDWRE AND SOFTWARE USED TO
MANAGE A HOTEL.
• Also Known as Hotel Management Systems or
Hotel Information Systems.
Scattered IT Systems
PMS Modules
Examples of PMS Software packages
Property Management System
Property Management System
GENERAL FEATURES OF PMS
• TO EASE TELEPHONE SYSTEM
• THE AVAILABILITY OF ROOMS
• TO EASE RESERVATION PROCESSING
• THE DAILY OCCUPANCY STATUS
• TO EASE CHECK-IN & CHECK-OUT PROCEDURES
• GUEST PROFILE MAINTENANCE
• MAINTAIN CORPORATE/TRAVEL AGENTS RATES
• FRONT OFFICE CASHIER TO MAINTAIN GUEST ACCOUNTS
• COMPLAINT MONITORING
• TO EASE NIGHT AUDIT PROCESS
• F&B DEPARTMENT TO MAINTAIN F&B REPORTS FOR GUEST
CHARGES.
• ENGINEERING DEPARTMENT TO MONITOR ENERGY USE IN GUEST
ROOMS.
• HUMAN RESOURCE DEPARTMENT TO MAINTAIN PERSONNEL FILES.
ADVANTAGES OF PMS

• GROWTH AND FLEXIBILITY


• USER FRIENDLINESS
• OPERATING SYSTEM
• MULTI-USER
• REPORT GENERATOR
• STABILITY
COMMON SOFTWARE FEATURES
FRONT DESK
• CHECK-IN
• ROOM STATUS
• POSTINGS TO GUEST ACCOUNTS
• GUEST CREDIT AUDIT
• ADVANCE DEPOSITS
• CASHIER
RESERVATION
• ROOMS AVALABILITY
• YIELD MANAGEMENT
COMMON SOFTWARE FEATURES

NIGHT AUDIT
• ROOM AND TAX POSTINGS
• VARIOUS OPERATIONAL REPORTS

MARKETING AND SALES


• CLIENT FILE
• TRAVEL AGENT
• DIRECT MAIL
• MEETING ROOM INFORMATION
• GUEST HISTORY
COMMON SOFTWARE FEATURES
HOUSE KEEPING
• ROOM STATUS
• LOST AND FOUND
• LAUNDRY CHARGES

MAINTENANCE
• WORK ORDERS

HUMAN RESOURCES
MANAGEMENT
• PERSONNEL FILE
• TIME AND ATTENDANCE
COMMON SOFTWARE FEATURES
FOOD & BEVERAGE
• POINT-OF-SALE
• MENU PROFITABILITY
• INVENTORY
• RECEIPES
ACCOUNTING
• ACCOUNTS PAYABLE ACCOUNTS RECEIVEABLE
• GENERAL LEDGER
• PROFIT & LOSS ACCOUNTS
• PAYROLL
• BALANCE SHEET
COMMON SOFTWARE FEATURES
CALL ACCOUNTING
• GUEST INFORMATION
• PHONE CALL POSTING

SECURITY
• FIRE SAFETY RECORDS
• EMPLOYEE AND GUEST
MOVEMENTS RECORD

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