Muhammad
Riyadh, Saudi Arabia
+966549975397
Tauseef Raza
[email protected]
linkedin.com/in/muhammad-tauseef-raza-chaudhry
Chaudhry
Senior ICT Consultant
Summary
I have more than 14 years of experience in ICT sector working in multiple roles and multiple countries as
Solution Architect, Solution Integrator and Customer Support professional. I am looking for a challenging role
to serve a company with vast diverse experience gained over the years working in a multinational corporate
environment.
Certifications
Certification Certification Number
Project Management Planning (PMP) 2561560
Amazon Web services Solution Architect Associate JCRGWNG21NVQ1W3R
Apache Cassandra Solution Architect V2.1-0182
Openstack Administrator COA-1700-0640-0100
ITIL Foundation GR750332861MR
Togaf 9 Certified 120547
SUN Java programmer SR 6535735, Expired
Ericsson IP Technology N/A
Ericsson Solution Architect N/A
Ericsson Services Engineer N/A
Skills
Telecom
Ericsson Multi Mediation(Online Mediation and File and Event
Mediation), Ericsson Charging System(SDP, AIR, CRS, VS, MINSAT, CCN,
OCC), Ericsson Dynamic Activation
Operating System
RHEL, Solaris, SUSE Linux enterprise
Programming Languages
Java, Perl, Python, Bash, Korn, Born
Databases
Apache Cassandra, Oracle, MySQL, PostGreSql
Cloud
Amazon Web Services cloud, Openstack Cloud, VirtualBox, VMWare,
Ansible, Docker, Kafka, Cloud Native
Hardware/Systems
HP blades and chasis, Oracle blades and chasis,EMC, HP and SUN
storages, Ericsson NSP hardware
Work experience
ICT senior support consultant 2019 - Present
Ericsson, Kingdom of Saudi Arabia
I worked as a customer network support engineer. My main responsibilities included providing technical
support services to two clients for Ericsson Multi Mediation and Charging system and my routine tasks are as
follows:
Performing initial analysis of Customer Support Request (CSR) with emergency, high, medium and low
severity.
Providing CSRs solution/remedy within defined service level agreement.
Applying updates and patches to LIVE applications.
Performing upgrade of live application clusters.
Supporting regional emergency CSR resolution.
Conducting internal testing and customer acceptance sessions.
ICT Senior Technical Solution Architect Consultant 2018 - 2018
TechLeap Systems Inc, United States of America (6 months)
I have worked as solution architect. My main responsibilities included business development, solution design,
development and integration projects execution.
I have designed Network Management solution replacement with Ericsson Dynamic Activation solution.
I have lead the team for development of customization on EDA and integration with other NEs.
Meeting customers for design, acceptance and handover activities.
Solution Architect consultant 2015 - 2018
Ericsson, Pakistan (2.5 years)
I have worked as solution architect. My main responsibilities included solution design, deployment and cut
over of Ericsson Multi Mediation, Charging system and Online Charging Control and my routine tasks are as
follows:
Leading the delivery team to scope, design, deliver, deploy and cutover end to end project.
Gathering customer requirement from face to face customer engagements (meetings, workshops etc).
Designing end to end solution.
Documenting design, customer acceptance, implementation and handover documents.
Supporting Project Manager to secure resources, hardware and applications.
Supervising hardware installation.
Deploying virtualized/non virtualized, cluster/non cluster environments including OS and DB.
Installing and configure applications.
Coding and implementing business logic
Writing Perl, Bash, Korn, Born scripts for different operational and integration tasks.
Conducting internal testing and customer acceptance sessions.
Deploying the solution in production and provide technical support.
Performing upgrade of live application clusters.
Services Engineer CNS Support 2013 - 2015
Ericsson, Bahrain (about 2 years)
I worked as a customer network support engineer. My main responsibilities included providing technical
support services to two clients for Ericsson Multi Mediation and Charging system and my routine tasks are as
follows:
Performing initial analysis of Customer Support Request (CSR) with emergency, high, medium and low
severity.
Providing CSRs solution/remedy within defined service level agreement.
Applying updates and patches to LIVE applications.
Performing upgrade of live application clusters.
Supporting regional emergency CSR resolution.
Conducting internal testing and customer acceptance sessions.
Services Engineer CNS support 2010 - 2013
Ericsson, Oman (3.5 years)
I worked as a customer network support engineer. My main responsibilities included providing technical
support services to three clients for Ericsson Multi Mediation, Charging system, Lawful Intercept and EMA. My
routine tasks are as follows:
Performing initial analysis of Customer Support Request (CSR) with emergency, high, medium and low
severity.
Providing CSRs solution/remedy within defined service level agreement.
Applying updates and patches to LIVE applications.
Performing upgrade of live application clusters.
Supporting regional emergency CSR resolution.
Conducting internal testing and customer acceptance sessions.
Driving customer engagements for agreement on solution/remedy of CSR.
Fulfilling end to end responsibility of compliance with SLA for Lawful intercept solution.
Performing stress test of upgraded solution on new hardware with SOAPUI.
Mediation Consultant 2010 - 2010
Myson Telecom(outsourced to Ericsson), United Arab Emirates (6 months)
I worked as a Ericsson Multi Mediation subject matter expert. My main routine tasks are as follows:
Planning and execution of EMM application from 4.0 to 6.0 handling Call Detail Record (CDR) from the
biggest Telco operator in UAE
Uplifting of of 3PP products from current version to target version.
Uplifting/removing of product customization built on EMM4.0 to EMM6.0.
Producing Java source code from JAR files.
Updating Java code to fix JAR files which were not running with new Java 6.
Conducting internal testing and customer acceptance sessions.
Driving customer engagements for agreement on solution/remedy of CSR.
Providing support services for 2 months for upgraded solution.
Solution Integrator 2006 - 2009
Ericsson, Pakistan (2 Year, 8 months)
I worked as a solution integrator for Ericsson Multi Mediation and Charging system and my routine tasks are
as follows:
Deploying cluster/non cluster environments including OS and DB.
Installing and configure applications.
Supervising hardware installation
Writing Perl, Bash, Korn, Born scripts for different operational and integration tasks.
Coding and implementing business logic.
Conducting internal testing and customer acceptance sessions.
Deploying the solution in production and provide technical support.
Trainings
EC 20 training ILT 2020
EDA 1 Training ILT 2020
VMWare Vsphere ILT 2020
Cloud native online training 2019
Revenue Manager Deep dive 2018
TM Forum training on Frameworkx 2017
Ansible online Training 2017
Designing RESTfull APIs online 2017
Camunda Business Process Management online training 2017
TIBCO integration bootcamp ILT 2015
VXML-IVR ILT 2011
Lawful Intercept ILT 2011
CRS Admin ILT 2011
Rating and tariff management ILT 2011
CS4 admin ILT 2010
CS4 Overview ILT 2010
Scripting (Perl, Bourne, Korn, BASH, CGI, Python, PHP) and Oracle 10g DBA 2007-2008
Solaris 9 Admin II ILT 2007
Solaris 9 Admin I ILT 2006
Education
Online Master in Computer Science (Machine Learning) 2019 - 2022
GeorgiaTech Institute of Technology, United States of America
I am doing online masters degree form a top 10 university in technology in the USA.
Courses Passed:
Big data for health informatics, Software Architecture and Design, Network Security, Software development
process, Data and Visual Analytics, Machine Learning, Deep learning, Graduate Algorithms
Ongoing course:
Artificial Intelligence
Bachelors of Science (Telecom Engineering) 2002 - 2006
National University of computer and Emerging Sciences. Lahore, Pakistan
I received distinction(highest GPA) in the whole Telecom batch of 2002 in 2005 and was awarded Gold Medal.
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