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Al Ijazah Cafeteria Service Overview

This document contains contact information and a summary for Abud Kakooza, who has 4 years of experience in hospitality. It outlines his key responsibilities including welcoming patrons, taking orders, and ensuring timely delivery of orders. It also lists his work experience as a server/waiter and café server. His skills include point-of-sale systems, food safety, customer service, and languages include English.

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Abudk
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891 views2 pages

Al Ijazah Cafeteria Service Overview

This document contains contact information and a summary for Abud Kakooza, who has 4 years of experience in hospitality. It outlines his key responsibilities including welcoming patrons, taking orders, and ensuring timely delivery of orders. It also lists his work experience as a server/waiter and café server. His skills include point-of-sale systems, food safety, customer service, and languages include English.

Uploaded by

Abudk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ABUD KAKOOZA

+971-526127135
Dubai, United Arab Emirates
[email protected]

SUMMARY

 Passionate and driven hospitality professional with 4years’ of progressive experience in


creating and maintaining an inviting environment for patrons.
 Exceptionally handles first-tier tasks by providing excellent food service aimed at recurring
business opportunities.
 Well-versed in observing patrons and respond to their needs in a pre-emptive manner.
 Special talent for recognizing problems with orders and resolve them immediately.

Key achievements

 Improved order-taking procedures and brought about a 29% efficiency in order delivery
time
 Implemented the addition of a menu section designed for people with gluten allergies,
resulting in increased customer interest and a 5% increase in sales from that section.
 Created a special menu consisting of food pairings (food items and corresponding
beverages), thereby increasing the customer base by 58%.
 Increased employee morale by 10% by suggesting ‘Employee of the Month’ contest,
reduced employee turnover by 30%.

Key responsibilities

 Welcome patrons to the restaurant and assist them in finding tables


 Present menus and suggest items along with providing information of the day’s specials
 Provide food pairings and beverages recommendations in accordance with customers’
particular tastes
 Take and record orders for food and beverage items
 Provide customers with a delivery timeline
 Relay orders to the kitchen staff while ensuring that they are followed up to ascertain on-
time delivery
 Check prepared orders for portioning accuracy
WORK EXPERIENCE

Afrocon Restaurant, Dubai, AE Server/ Waiter Nov 2019 – Mar 2021

 Demonstrated genuine hospitality while greeting and establishing rapport with guests
 Maintained 99.5% customer satisfaction rating for 24 months in a row.
 Present menus and suggest menu items along with providing information of the day’s
specials
 Serve food and beverages to customers and ask them if they would like anything additional
with it.
 Assist cashiers in processing cash and credit or debit card payments and ensure that change
and receipt is provided to patrons.
 Ascertain that the restaurant area is kept clean and maintained at all times, by coordinating
the services of the custodial staff.

Al Ijazah Cafeteria, AE Café server Dec 2017 – Nov 2019

 Served cafe beverages daily with speed, quality, and consistency


 Built and organized product displays; sold merchandise alongside drinks, used product
knowledge and built salesmanship skills.
 Taking orders, making drinks and delivering in timely manner
 Collected different process of payments cash, credit cards, & debit cards.
 Took customer orders and convey them to other employees for preparation.
 Assisted in cleaning and maintaining restaurant areas such as condiments stations and
tables

EDUCATION

 Bachelors of Information Technology


 Islamic University in Uganda, Kampala, UG

SKILLS

 Point-of-Sale Systems
 Food Safety Regulations
 Customer Service
 Communication
 Cash Handling
 Physical Stamina & Strength

LANGUAGES

 English

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