Team Charter
Team Name: Senior Stakeholder:
The Quality Crew Dr. Maggie Allen
Project Name: Period of Performance:
Importance of Quality Management Start Date: 01/29/23 Completion Date: 02/26/23
Team Purpose:
To develop extensive quality management training material to provide organizational
clients with information in order to make their company more successful.
Vision: To prove that quality management is an essential, necessary aspect of
business health, maintenance, and growth.
Mission: To develop an all inclusive training guide that equips organizational leaders
with the knowledge needed to address and manage the quality of their company’s
output in order to provide companies with more success in their respective markets.
Project Description:
1. Evidence and convincing arguments are crafted in support of quality
management
2. Information is presented in a clear way that provides the audience with
an excellent understanding of the value of quality management
3. Presentation is informative as well as unique, creative, and fun
4. Information regarding project success while using quality management
is delivered
Team Objectives:
Team Name: Senior Stakeholder:
The Quality Crew Dr. Maggie Allen
Project Name: Period of Performance:
Importance of Quality Management Start Date: 01/29/23 Completion Date: 02/26/23
1. Research most important aspects of quality management
2. Uncover and analyze solid examples of how quality management has
benefitted real-world organizations
3. Determine the most effective way to articulate essential information
4. Draft outline of what information will be presented
5. Begin assembling the structure of presentation
6. Present information in a thorough, concise, and professional manner
7. Earn an A!
Team Deliverables:
● Project Charter Document 1/29/2023
The charter document will introduce and give an overview of our project and discuss roles and
responsibilities of each team member, each key milestone with its intended due date and
description, and the intended goals for our project.
● Project Plan Document 2/12/2023
The project plan document will be a descriptive, in depth document on our intended methods
to achieve our goal, an effective training session on quality management. This document will
include descriptions of our presentation format, how we will incorporate the six defining
attributes of project quality management, a detailed outline of the material we will include in
our presentation, and the key roles each team member will have in developing our final
presentation.
● Introduction Training Session- 2/26/2023
Team Name: Senior Stakeholder:
The Quality Crew Dr. Maggie Allen
Project Name: Period of Performance:
Importance of Quality Management Start Date: 01/29/23 Completion Date: 02/26/23
The introduction training session is a final presentation on our team’s accumulated knowledge
of project quality management which will be presented to distinct managers as a learning
guide to effective quality management.
Team Membership:
Name: Phone Number: E-Mail Address:
Troy Dulles (973) 862-1170
[email protected] Jeremiah Conley (Jay) (215) 305-7382
[email protected] Camryn Colter (505) 306-6416
[email protected] Isaac Murray (480) 740-8425
[email protected] Critical Success Factors:
Identify the critical success factors for this to work
● Project Team must be able to communicate
● Project team must work together in order to be successful
● Project team must continuously improve
● Project team must adhere to all project deadlines
● Project team must understand the stakeholders vision and turn it into a realistic
deliverable
● Project team must create customer satisfaction and understanding
● Project team must be able to clearly define quality management and its interpretation
● To have a full understanding of quality management and its importance to the project
Charter Approval
Submitted by:
● Camryn Colter____________________________________________________C.C.
● Jeremiah Conley__________________________________________________J.M.
● Troy Dulles______________________________________________________T.D.
● Isaac Murray_____________________________________________________I.M.
● Omar Whiting____________________________________________________O.W.
Project Quality Management Overview
Quality Management
Quality is an essential factor to consider and monitor in all projects. It is extremely
important that project managers and program managers understand and have a general
understanding of quality in their project and what the management of quality looks like in
their project’s plans. Quality management includes the “policies, objectives, and
responsibilities so that the project will satisfy the needs for which it was undertaken”
(PMBOK Guide). There are many ways to organize quality management for a project that
project managers may use.
The importance of quality management in projects is something that should never be
overlooked. There are many factors that may affect a project- these factors could be
negative or positive. Factors may include things like assumptions, miscommunications,
distractions, stakeholder relations, etc (Calvin Sun). What is important about understanding
quality is understanding why it is so important to manage and monitor it. Quality is based
on a team's ability to meet a set expectation of standards regarding the deliverables of a
project. Quality management “complements project management” in that it is a supporting
factor of most important project management disciplines (PMBOK Guide).
We can understand quality management based on three subsections- quality
planning, managing quality, and controlling quality. Planning for the quality of a project’s
deliverables includes things like a project charter, timeline, tools/techniques, and outlines of
the expected deliverables. Managing quality includes a lot of problem solving, data
collection, and quality reports. Controlling quality includes data analysis, performance
evaluations, deliverable verification, and management plan updates. Project managers
should understand each part of the quality management process in order to successfully
monitor the quality of their deliverables.
One essential understanding that is necessary to understanding quality is the
difference between quality and grade of a deliverable. Grade refers to the differences in
technical uses of products or services with the same function. The example to assist this
differentiation is that a product can be high quality and low grade at the same time. This
product would likely have minimal features in comparison to products with the same
function, but the quality of the product is perfect or near perfect. This is also important to
understand so that project managers have a clear understanding of the deliverables and the
expectations of stakeholders.
Key Attributes of Project Quality Management
1. Reliability - this is usually defined as a state in which a project, experiment or test
can consistently produce the desired results. If the project/end product can not
reproduce the desired projects then something went wrong in the quality planning
and control stages.
2. Performance - this is important as the project must be suitable, it meets the required
standards and functions the way that the stakeholder desired. If it does not perform
well or underperforms then it does not meet the standards of that project.
3. Quality Control - The role of quality control in PQM is to be a system created to
maintain standards during all stages of the project. Without this key attribute the
project would derail, as the desired outcome would not meet expectations. It is
important to maintain standards so the desired outcome is generated by the pm.
4. Quality Planning - The role of quality planning in PQM is to design a process that
helps meet established goals during the life cycle of the project. Without project
planning, the outcome ends up underperforming or is not up to the stakeholders
standards.
5. Quality Assurance - quality assurance usually the maintenance of a desired level of
quality in regards to the project or service being provided. This is very important to
the project quality management process which allows a project manager and their
team to perform maintenance and maintain the desired quality of a project, without
this a project manager would not be able to understand or determine the factors that
affect the end quality of the project.
6. Suitability - suitability means that the project has yielded the correct or appropriate
desired result, meaning that this project fits the needs of the stakeholder/s vision. If
the product is not suitable to the needs then the PM has failed.
