WELCOME
to the Cigna family. We are delighted to serve
It is our mission to
improve the health,
you. With Cigna Insurance, you are now
covered under a Group Medical Insurance well-being and
plan that gives you access to over 5,000
health care providers, 24/7 customer service, peace-of-mind of
and so much more.
those we serve.
And you are at the
WHAT ARE YOUR
heart of it.
BENEFITS?
You are eligible for all the treatments and
wellness benefits your employer has chosen
which can be found in your member booklet. CIGNA ENVOY® APP
WHEN DO YOU NEED
PRE-APPROVAL? Access health care online.
Anytime, anywhere, on any device.
Pre-approval is only needed for any planned
in-patient and some major out-patient Scan the QR code to download
treatments. The majority of approvals take less the Cigna ENVOY® App to:
than 30 minutes (up to 48 hours for > Search for health care providers
complicated cases). > View plan benefits and coverage
For treatment within UAE: If you have a mobile > Submit & track claims
number registered with us, you will also receive
> View soft copy of global ID Card
an SMS notification of your pre-approval status.
CIGNA WELLBEING® APP
HOW TO
CONTACT US?
You can reach us at
[email protected] or call us
at any of the following numbers and your call will
be answered within a couple of rings:
UAE: 800 1 CIGNA (800 1 24462) Taking care of yourself is easier than ever.
Oman: 800 74256 Scan the QR code above to download
Kuwait: +965 22069101 the Cigna Wellbeing® App.
Bahrain: 800 11309
Qatar: 00800 100398 Did you know that you can schedule
KSA: +966 920009150 a free doctor consultation by phone
or video with TELEHEALTH?
International Helpline: +44 (0) 1475 788618
facebook.com/CignaMiddleEast/
GO CARDLESS
In the UAE
Now, you can get treatment in the UAE by simply showing your Emirates ID. You no longer
need to show your Cigna ID card at any health care facility within your network in the UAE.
To access care without the Cigna ID card
follow these simple steps:
Find a suitable Notify the pharmacist
provider by logging in You can then that you are insured
www.cignaenvoy.com Notify the attendant that continue your with ‘Cigna Neuron’,
or by using the you are insured with treatment at wait for approval SMS
Cigna Envoy® app ‘Cigna Neuron’ the facility and receive treatment
1 2 3 4 5 6 7
Upon arrival at the The attendant will If you are visiting a pharmacy at
provider, share your verify your details on another provider then carry your
Emirates ID Neuron’s system prescription provided by the physician
and your Emirates ID to the pharmacy
Across the Middle East
Digital copies of your card have been sent to your Cigna registered contact information,
which you can use at all in-network providers, similar to a physical card.
To ensure that you receive your digital card copy at the earliest make sure to
update your contact information, by:
Email Call Secure App
your full name (as per our customer service team Scan the QR code
passport), date of birth, Cigna UAE: 800 1 CIGNA (800 1 24462)
membership ID and updated Oman: 800 74256
mobile number to Kuwait: +965 22069101
[email protected] Bahrain: 800 11309
Qatar: 00800 100398
KSA: +966 920009150
Cigna Insurance Middle East S.A.L. (Dubai Branch), is the local insurer in UAE. Registered and authorised by the UAE Insurance Authority as a branch of a foreign insurance company under registration No. 48 on 31 December 1984.
