CBSE | DEPARTMENT OF SKILL EDUCATION

OFFICE PROCEDURES & PRACTICES (SUBJECT CODE 824)

Blue print of Sample Question Paper for Class XII (Session 2020-2021)
Max. Time: 3 Hours Max. Marks: 60
PART A - EMPLOYABILITY SKILLS (10 MARKS):
OBJECTIVE TYPE SHORT ANSWER
UNIT QUESTIONS TYPE QUESTIONS TOTAL
NAME OF THE UNIT
NO. QUESTIONS
1 MARK EACH 2 MARKS EACH
1 Communication Skills-IV 1 1 2
2 Self-Management Skills-IV 2 1 3
3 ICT Skills-IV 1 1 2
4 Entrepreneurial Skills-IV 1 1 2
5 Green Skills-IV 1 1 2
TOTAL QUESTIONS 6 5 11
NO. OF QUESTIONS TO BE ANSWERED Any 4 Any 3 7
TOTAL MARKS 1x4=4 2x3=6 10 MARKS
PART B - SUBJECT SPECIFIC SKILLS (50 MARKS):
SHORT SHORT DESCRIPTIVE/
OBJECTIVE
ANS. ANS. LONG
TYPE
UNIT TYPE TYPE ANS. TYPE TOTAL
NAME OF THE UNIT QUESTIONS
NO. QUES.- I QUES.- II QUESTIONS QUESTIONS
1 MARK 2 MARKS 3 MARKS 4 MARKS
EACH EACH EACH EACH
Introduction To Secretarial
1 6 1 1 - 11
Practice
2 Handling The Mail 5 1 - 1 11
3 Filing & Indexing 4 - 1 1 11
4 Arranging Meetings 6 1 1 1 15
5 Travelling Arrangements 5 1 - 1 11
6. Banking Services 6 1 - 1 12
TOTAL QUESTIONS 32 5 3 5 45
NO. OF QUESTIONS
Any 26 Any 3 Any 2 Any 3 34
TO BE ANSWERED
TOTAL MARKS 1 x 26= 26 2x3=6 3x2=6 4 x 3 = 12 50 MARKS

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 CBSE | DEPARTMENT OF SKILL EDUCATION
OFFICE PROCEDURES & PRACTICES (SUBJECT CODE 824)

Sample Question Paper for Class XII (Session 2020-2021)

Max. Time: 3 Hours Max. Marks: 60

General Instructions:
1. Please read the instructions carefully.

2. This Question Paper consists of 24 questions in two sections – Section A & Section B.

3. Section A has Objective type questions whereas Section B contains Subjective type questions.

4. Out of the given (6 + 18 =) 24 questions, a candidate has to answer (6 + 11 =) 17 questions in

the allotted (maximum) time of 3 hours.

5. All questions of a particular section must be attempted in the correct order.

6. SECTION A - OBJECTIVE TYPE QUESTIONS (30 MARKS):

i. This section has 06 questions.

ii. There is no negative marking.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (30 MARKS):

i. This section contains 18 questions.

ii. A candidate has to do 11 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

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 SECTION A: OBJECTIVE TYPE QUESTIONS

Q1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4 = 4 marks)

i A Verb Phrase is :
a. any noun or pronoun along with its modifiers
b. any number of verbs working together
c. trickiest to identity
d. that which renames an earlier noun or pronoun

ii Write any two sources of Motivation and Inspiration 1

iii Personality is relatively enduring set of ___________ 1
iv Write shortcut keys for 1
a. BOLD
b. UNDO
v Stress Management is 1
a. Reviewing and leading and motivating the people
b. Setting targets
c. Employee hiring
d. Maintaining work –life balance
vi _________ is the non-conventional fuel that is sought for to run vehicles without 1
creating pollution
a. Petrol
b. Diesel
c. Bio-fuel
d. Electric batteries
Q2 Answer any 5 out of the given 7 questions (1 x 5 = 5 marks)
i The routine duties of a Secretary includes: 1
ii Franking machine helps in printing address on an envelope/parcel 1
True/False
Iii Simple majority for passing a Resolution is ______________ 1
iv The word ‘Secretary’ is derived from the Latin term __________ which means 1
______________
v ____________ is a detailed tour program for any person or a party. 1
a. Tour Advance
b. Tour Claim
c. Itinerary
d. E-ticket
vi The job of a travel agent is ______________ 1
vii Every envelope to be dispatched is __________ to calculate the correct amount of 1
____________ to be affixed on it

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Q3 Answer any 6 out of the given 7 questions (1 x 6 = 6 marks)
i ___________ is exchange of one currency for another 1
ii _____________ is a person who counts the votes at a meeting 1
iii The record act as a memory unit of an organization 1
True/False
iv What is E-ticketing? 1
v PIN CODE stands for ____________ 1
vi E-filing means ________________ 1
vii What type of filing system is suitable for the office of Registering and Licensing 1
Authority

Q4 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)

i When more than one mode of transport is used for a journey of an executive, the 1
journey is described as _____________
ii Bad Management of time means
a. Failing to plan and budget time
b. Setting targets and deadlines
c. Noting the priority items and attending them first
d. Keeping frequently used information or details ready
Iii Loyalty to the executive is a part of a Secretary’s job 1
True/false

iv A chairman can _________ the meeting incase of indiscipline or disorderly behavior 1

by the members during the meeting.
v The equipment required for vertical filing is _______________ 1
vi The ________ we use and the ______ with which things are said to reflect our 1
behavior.

Q5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)

i The higher the amount of deposit for a longer period in the bank the higher is the 1
_______________.
ii What is a Cheque? 1
iii A minimum of __________ day’s notice is generally required for an Extra Ordinary 1
General Meeting
a. 7 days
b. 14 days
c. 21 days
d. 18 days

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 iv ______ is a cheque that is not crossed on the left corner and payable at the counter 1
of the drawee bank.
a. Bearer cheque
b. Crossed cheque
c. Open cheque
d. Order cheque
v What is Pass Book? 1
vi The Secretary acts as a ___________ Officer between the employer and the 1
employee

Q6 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)

i ___________ is also called Bank Overdraft. 1
a. Cash Credit
b. Demand Draft
c. Bill of Exchange
d. Consumer Credit
ii What is Casting Vote? 1
iii No ________ is required if the motion in a meeting is moved by the Chairperson 1
iv What do you mean by Online Banking? 1
v Every outgoing mail is to be recorded in a register called ____________________ 1
vi Mail which is to be delivered locally is sent through _____________ 1
a. Courier
b. Ordinary Post
c. Speed Post
d. Messenger

SECTION B: SUBJECTIVE TYPE QUESTIONS

Answer any 3 out of the given 5 questions on Employability Skills (2 x 3 = 6 marks)

Answer each question in 20 – 30 words.
Q7 What is a paragraph? 2

Q8 What should be the basic personality traits in an individual? 2

Q9 What is the difference between Cell and Cell Address? 2
Q10 Entrepreneurial competencies play a key role in the success of an entrepreneur. 2
Write any four entrepreneurial competencies.
Q11 Write any four types of Green Jobs available in today’s time 2

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Answer any 3 out of the given 5 questions in 20 – 30 words each (2 x 3 = 6 marks)
Q12 Enlist any two professional qualities which a Secretary should possess. 2
Q13 What is the difference between Visa and Passport? 2
Q14 What points you will keep in mind before opening envelope received in an office? 2
Q15 Write any two differences between Saving Deposit Account and Current Deposit 2
Account
Q16 What is quorum? What are the duties of a Secretary regarding quorum in a 2
meeting?

Answer any 2 out of the given 3 questions in 30– 50 words each (3 x 2 = 6 marks)
Q17 Explain how ‘Etiquettes and Manners’ and ‘Communication Confidence’ help the 3
Secretary to be successful in his/her job

Q18 Enumerate the duties of a Secretary before and during the meeting of a Company 3

Q19 Write the difference between Horizontal Filing and Vertical Filing 3

Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q20 Explain the following banking terms: 4
a. Electronic Fund Transfer
b. RTGS
c. E-Commerce
d. NRE account
Q21 As a Secretary of M/s Mehar Chand and Company, Preet Vihar, New Delhi, draft a 4
notice of the Annual General Meeting alongwith a brief agenda.
Q22 Explain in detail the formalities required for an overseas travel 4
Q23 What are the essentials of a good filing system? 4

Q24 What is Electronic Mail? What are its advantages and disadvantages? 4

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