IndustrialIT

800xA - Information Management

System Version 5.0 SP1

Release Notes
 IndustrialIT
800xA - Information Management
System Version 5.0 SP1

Release Notes
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Release: June 2007

Document number: 3BUF001135R5011
 Table of Contents

Section 1 - Release Notes

Introduction .......................................................................................................................7
Functionality Changes .......................................................................................................8
Product Support .................................................................................................................8
Backups .............................................................................................................................8
Licensing ...........................................................................................................................8
Server Software ......................................................................................................8
History Logs...........................................................................................................8
Desktop Client Software ........................................................................................9
Components Supported .....................................................................................................9
History Services ...................................................................................................10
Softpoint Services ................................................................................................10
Calculations..........................................................................................................10
Application Scheduler ..........................................................................................11
Open Data Access ................................................................................................11
Data Direct ...........................................................................................................12
Desktop Trends.....................................................................................................12
Display Services...................................................................................................13

Section 2 - History Services

Changed Functionality.....................................................................................................15
Fixed Problems ................................................................................................................15
Known Problems and Workarounds ................................................................................24

Section 3 - Calculations
Changed Functionality.....................................................................................................31

3BUF001135R5011 5
Table of Contents

Fixed Problems................................................................................................................ 31
Known Problems and Workarounds................................................................................ 32

Section 4 - Application Scheduler

Changed Functionality .................................................................................................... 37
Fixed Problems................................................................................................................ 37
Known Problems and Workarounds................................................................................ 37

Section 5 - Open Data Access

Changed Functionality .................................................................................................... 41
Known Problems and Workarounds................................................................................ 41

Section 6 - Desktop Applications

Changed Functionality .................................................................................................... 43
Fixed Problems................................................................................................................ 43
Known Problems and Workarounds................................................................................ 46

6 3BUF001135R5011
 Section 1 Release Notes

Introduction
This document presents release information for Industrial IT Information
Management Version 5.0 Service Pack 1 for use in the Industrial IT 800xA System
Version 5.0 Service Pack 1. This includes:
• A brief overview of new and modified functionality since the last release.
• A listing of problems fixed since the last release (SV 5.0) that are fixed by this
release (SV5.0 SP1). This includes problems fixed in roll ups since SV 5.0.
• A listing of known problems that exist in the current release after final testing
with workarounds that help overcome the problem.
The document contains additional notes that may be valuable to customers and
service personnel working with the product. It replaces release notes for prior
releases and is included on the product media.
The release information is organized by software component as follows:
• Section 2, History Services.
• Section 3, Calculations.
• Section 4, Application Scheduler.
• Section 5, Open Data Access.
• Section 6, Desktop Applications.
Upgrades are supported from previous system versions as described in the system
instructions. Information Management application servers use Windows Server
2003 with SP1. Information Management clients can be loaded on Windows XP
Professional with SP2.

3BUF001135R5011 7
Functionality Changes Section 1 Release Notes

Functionality Changes
New functionality and features added since the last release and functionality and
features that have changed or been removed are described in each of the component
sections.

Product Support
Contact ABB technical support for assistance in problem reporting.

Backups
It is recommended that an image backup be made after installing the 800xA System
software and before Information Management software is installed. Make a second
backup after Information Management software installed.

Oracle for Information Management can be configured to span multiple

partitions. Any backup must contain all Oracle files from all partitions. Any
reboots between backups of partitions containing Oracle will corrupt the backup
(Oracle will not restart after the restore of the backup).

Licensing
Information Management server software, history logs, and desktop client software
must be licensed before they will function correctly.

Server Software
Server software components are licensed on a per-server basis. This means one
license entitles the software to be installed on one server. One base history license
must be purchased for each server.

History Logs
Information Management history logs are licensed on a system basis. The license
resides on the system licensing server (Aspect Server), and the quantity of logs
specified by that license may be distributed in any combination on the Information

8 3BUF001135R5011
Section 1 Release Notes Desktop Client Software

Management application servers in the system. This license does not account for
consolidating of historical data. A separate license is required for consolidation.
Dual logs span two Information Manager servers. For example 200 dual logs allows
a log to be created that provides a 200 log configuration spanning two servers.

Desktop Client Software

Desktop Client software components are licensed on a concurrent-user basis. This
means the client software can be installed on as many computers as needed. The
server will control the number of clients that may connect to the server based on the
number of client licenses purchased. For example, Display Client software can be
installed on ten computers event though only two Display Client licenses were
purchased. Only two client computers will be permitted to connect to the server at
any one time.
For Display Client and DataDirect, each open display and/or DataDirect window
occupies a client license, even if the windows are open on the same computer. Thus
one computer may occupy two or more client licenses concurrently.
For Desktop Trends, client licenses are occupied on a per-computer basis. As many
trend displays as needed can be open on a given computer. This would still occupy
just one client license.

Components Supported
The component software packages for Information Management Version 5.0 are:
• Systems Services 5.0.
• History Services 5.0.
• Softpoint Services 5.0.
• Calculations 5.0.
• Application Scheduler 5.0.
• Open Data Access 5.0.
• Data Direct 5.0.
• Desktop Trends 5.0.
• Display Services 5.0.
• Oracle 9.2.0.7.

3BUF001135R5011 9
History Services Section 1 Release Notes

History Services
History Services supports data collection with optional compression (polled, by
exception, user-supplied, or manual), online storage, offline storage, and retrieval.
History Services can collect the following types of data:
• Process data from aspect object properties.
• Manually or programmatically entered lab data.
• Events and messages from the 800xA system Alarm/Event server.
• Finished reports scheduled and executed via the Application Scheduler
• Production data, batch and manufacturing data.

Softpoint Services
Refer to the PLC Connect and SoftPoint Server System Version 5.0 Release Notes
(3BSE036375Rxxxx) for changes and fixes to softpoints.
SoftPoint Services provides for configuration and use of internal process variables
not connected to an external physical process signal. Once configured, the softpoints
may be accessed by other Information Management applications as if they were
actual process points. For example, softpoint values may be stored in property logs
in History Services. Reporting packages such as Crystal Reports may access
softpoints for presentation in reports. Desktop tools such as Desktop Trends and
DataDirect can read from and write to softpoints.
Softpoint alarms can be configured and are directly integrated with system alarms
and events. Engineering unit definitions for softpoints include minimum/maximum
limits and a unit descriptor.
Softpoints is supported as a redundant service on a nonredundant Information
Manager Server pair. The Softpoint Services software may run on any number of
servers within a system.
Data types supported are: Boolean, integer (32bit), single precision floating point
(32 bit) and string. Also, double precision floating point (64 bit) is supported as an
extended data type.

Calculations
Calculations services provides configuration and scheduling of calculations for
aspect objects. Like softpoints, calculations is supported as a redundant service.

10 3BUF001135R5011
Section 1 Release Notes Application Scheduler

Typically calculations are applied to real-time database objects, including both

softpoints and actual process points. Calculations may also be applied to object
types. This allows re-use of the calculation each time a new object is instantiated
from the object type.
Calculations can be triggered by changes to the inputs, or be scheduled to execute
cyclically or at a given date and time. A calculation aspect may be applied to any
aspect object such as a unit, vessel, pump, or softpoint. Inputs can be any aspect
object property, and outputs can be any writable point in the system. Input and
output definitions can be made relative to the object for which the calculation is
defined. Data quality and alarm generation are supported. Calculation logic is
written in VBScript.

Application Scheduler
The Application Scheduler provides for the scheduling and running of jobs for
Industrial IT applications. For example, jobs can be run related to Information
Management applications including archival reports, event-driven data collection,
and consolidation of Production Data Logs (PDLs) and message logs. Jobs can be
scheduled and run at different times and under different conditions as specified
through aspects related to a job definition object.
The Report plug-in for the Application Scheduler is compatible with Crystal
Reports Professional and Developer.

Open Data Access

ODA supports client applications that use either an ODBC or OLE DB data source,
for example: Crystal Reports and Microsoft Excel. Virtual database tables in the
ODA Server map Information Management data types to OLE DB and ODBC data
types. A predefined numericlog table supports access to historical process data.
For real-time data access, configure custom tables that expose specifically those
aspect objects and properties needed for access. These tables are then combined to
form one or more virtual real-time databases. These real-time databases support
read and write access. The custom views make it easier to access real-time data, and
help impose restrictions on data access for certain users. One predefined table
named generic_da also supports real-time data access. This is a read-only table that
exposes all properties for all real-time objects.

3BUF001135R5011 11
Data Direct Section 1 Release Notes

The client application may run locally on the Information Management server
where the ODA Server is installed, or it may run on a remote client computer.
Remote clients require the ODA client software to be installed.

Data Direct
DataDirect is an add-in program for Microsoft Excel that gives access to data from
Information Management applications, ABB OCS applications, as well as Oracle
and OPC data sources. With the proper authority, updating process values and
add/modify entries in lab data logs is possible. DataDirect uses industry-standard
tools and familiar techniques common to other Microsoft Office products.
Specifically, DataDirect supports access to:
• Process, historical, and softpoint data from 800xA system aspect objects.
• Process values from ABB OCS databases.
• Alarm and event messages stored in historical message logs.
• Ad-hoc SQL queries without the use of SQL*NET or ODBC drivers.
• Production Data Logs (PDLs) for TCL, Batch 300, Batch Management, and
Profile Historian applications.

Desktop Trends
Desktop Trends provides real time views for trend, production, and event data on
Information Management display clients using these ActiveX controls. Each of
these display clients includes easy access to the User Tag Management application.
• Trend display - Shows graphical representations of values for up to eight tags.
The Trend Display supports common trend display tools including, zoom,
ruler, filtering, and time offset.
• Ticker - Shows a repeating stream of real time data for selected tags, similar to
a stock market ticker.
• Tag explorer - Provides data for selected tags in tabular format. The
presentation and mode of operation resembles the Windows Explorer.
• PDL browser - Accesses production data from Production Data Logs for Batch
Management, Batch 300, TCL Batches, and Profile Historian.

12 3BUF001135R5011
Section 1 Release Notes Display Services

• Batch to batch display - Combines the functionality of the Trend Display with
the PDL Browser. It allows easy navigation of the PDL structure to find and
display historical trends for different batches.
• Event browser - Retrieves the time stamp, source, and message from OPC and
Audit Trail message logs configured in Information Management - History
Services.
• SQL browser - Runs ad-hoc SQL queries. A query can be saved after it is run.
The query can then be reopened for viewing at some time in the future. Saved
queries can also be deleted.

Display Services
Display Services is used to build and view dynamic runtime displays on desktop
client nodes connected to a Display server. This is an efficient and cost-effective
method for building and distributing process monitoring capability throughout a
plant.
Custom-built displays can be connected to a variety of data sources. For example,
use Display Services to build and run a display for viewing trend data collected by
History Services. Also, use it to connect the same display to a third-party database,
for instance an Oracle database on a remote Information Management node.

3BUF001135R5011 13
Display Services Section 1 Release Notes

14 3BUF001135R5011
 Section 2 History Services

Changed Functionality
The following new functionality is introduced in this release of History Services:
• Offline configuration - It is now possible to create all Oracle information, logs,
tables and History flat files with just the History Service running. All PAS
processes can be stopped.
• Two buttons have been added to the Inform IT History Control aspect (Node
Administration Structure/Inform IT History Service Provider/Inform IT
History object). The Check Names button produces a report of the object
names, log names, and object locations in the aspect directory that are different
or not in the Oracle database. The Check Synchronization button produces a
report of all the configuration attributes in all the objects in the aspect directory
that are different or are not in the Oracle database.
• Migration of Enterprise Historian online database to the System Version 5.0
Service Pack 1 800xA systems is supported.A new database view (logattrs) has
been added to provide simplified access to the presentation attributes for the
engineering units, minimums, and maximums. This view can be referenced by
log name or object name. In the past, it would have been necessary to get the
values directly from the controllers using the generic_da view.

Fixed Problems
Fixed problems that are related to History Services are described in Table 1.

3BUF001135R5011 15
Fixed Problems Section 2 History Services

Table 1. Fixed History Services Problems

Issue Correction or Fix

Users should be allowed to select the drive on Users can now choose the drive on which to
which to place Oracle files during the creation of place the system, temp, undo, and redo files
an Oracle database instance. while creating an Oracle database instance.
800xAINM-OL-5010-057
Changes made in the Maintenance view of the The Maintenance view of the Oracle Instance
Oracle Instance Wizard are not reflected in the
Wizard now contains a Refresh button. Use this
displayed values. button to update the values shown in the
800xAINM-CN-5010-059 Maintenance view.
An AdeRuntime Fail error is generated in the The Ade Runtime function has been corrected
alarm event list when a message log is created. to prevent the generation of this error.
800xAINM-CN-5010-001
Inform IT History View Display does not show the The end time is now blank until the log has
correct time for incomplete batches. completed.
800xAINM-CN-5010-002
Archive data cannot be retrieved from CDs. A software pointer has been corrected so that
800xAINM-CN-5010-003 archive data can now be recovered from CDs.
The status of API logs is not consistent (after a Status bits are now correctly interpreted so that
forced resynchronization) when translating and states and log counts are represented correctly
pending logs exist at the same time. in the History aspect and log list.
800xAINM-CN-5010-004
Archived MODMSGLOG logs cannot be restored A utility has been corrected to look in the proper
(from backup (ISO) images) to workstations place for the name of the log allowing the
other than the one on which the archive was archived logs to be found.
performed.
800xAINM-CN-5010-005

16 3BUF001135R5011
Section 2 History Services Fixed Problems

Table 1. Fixed History Services Problems (Continued)

Issue Correction or Fix

An invalid user event (Invalid user Logic within the History Client has been
workstation_name\Administrator for corrected to prevent this error from being
node node_name[hsHistoryIcon, generated.
nn.nnn.n.nn] for example) is logged every few
seconds after a non-800xA user is logged into
the Information Management workstation.
800xAINM-CN-5010-006
Event triggered data collection action of a A missing connection to the history service was
scheduler object can cause the job to end in a corrected and now event-triggered data is
catastrophic error. collected.
800xAINM-CN-5010-007
Backsync does not synchronize the PDL Auto Backsync of the PDL Auto Archive aspect has
Archive aspect settings to those in the Oracle been corrected to ensure the Oracle database
database. and the aspect directory are correct.
800xAINM-CN-5010-008
No indication event is logged to the 800xA The error OPC Log Consolidation: Error
system when a consolidation job fails. An error is connecting to the remote node (...)
logged to the history log files but this error can be is now found in the alarm and event list when a
difficult to find. The log file consolidation job fails.
%HS_LOG%/HS_CONSOLIDATE is the only
source of pertinent information.
800xAINM-CN-3500-010
If a log is selected using the Retrieve tab of the The History function has been corrected so that
Inform IT History View PDL aspect, the keyboard up and down keys function normally.
up and down keys have no effect (task, start
time, and end time do not change) in the Task,
Start Time, and End Time windows.
800xAINM-CN-5010-009

3BUF001135R5011 17
Fixed Problems Section 2 History Services

Table 1. Fixed History Services Problems (Continued)

Issue Correction or Fix

Migrating Enterprise Historian 2.2 (History Migration of Enterprise Historian information to
Component Version 2.4) to Information the System Version 5.0 Service Pack 1 800xA
Management SV 5.0 fails during the creation of systems is supported.
log configuration aspects in the 800xA system.
800xAINM-CN-5010-010
Information Management 3.5 (SB 2) without a The function that reads the database tables has
PDL license will not upgrade to Information been corrected to create default PDL tables if
Management 3.6 (SV 3.1 SP3) or later because none exist allowing the upgrade to proceed
IM 3.5 does not contain the PDL tables needed without error.
by IM 3.6 and newer versions.
800xAINM-CN-5010-011
Creating a large database using the Oracle The wizard has been corrected to allow creation
Instance Wizard fails when the SB 2 upgrade of large databases.
option is selected.
800xAINM-CN-5000-043
When viewing a LogSet aspect, if you change The majority of all logs are now shown as
the state of a numeric log to activate, the state passing through the pending state before
skips the pending state and shows only the entering the active state.
active state even though the actual state is
pending.
800xAINM-CN-5010-012
The selection in the Second Logset field on the The property page has been corrected to
property page is not remembered when another remember its selections when other pages are
page is selected and then the original property selected.
page is selected.
800xAINM-CN-5010-013

18 3BUF001135R5011
Section 2 History Services Fixed Problems

Table 1. Fixed History Services Problems (Continued)

Issue Correction or Fix

When upgrading from SB 2 (IM 3.5/0), the AC800 The History function now updates the Oracle
upgrade deletes and recreates the control database with the new GUIDs and dual logs that
module aspects which results in them having are not identical are synchronized during the
new GUIDs. Information Management does not upgrade process.
account for this and the Oracle database points
to missing control module aspects.
800xAINM-CN-5010-014
The Archive Import function creates a new The Match Existing Objects feature of the
archive (RST) log instead of using the existingArchive Importer function now matches existing
one. objects and archive links eliminating the
800xAINM-CN-5010-015 creation of another archive log.
Authentication or double authentication does not
Audit trail messages are now generated for
generate audit trail messages for IM Aspects. messages logs. For numeric logs, add Inform IT
When performing an operation or configuration Authentication Category aspect to the log
change to an IM Aspect, audit trail messages are
configuration object of the Aspect System
only generated for that change, not for the Structure. From their follow the documentation
authentication or double authentication (Configuring Authentication in 800xA -
performed to allow the change. Information Management Configuration,
800xAINM-CN-3620-0008 3BUF001092Rxxxx) and this will ask for the
double authentication and also report it in the
alarm and event list.
When importing an archive that contains objects The fix to 800xAINM-CN-4106-0010 makes the
that do not exist in the target system and you Archive Importer run properly and the Match
choose to match existing objects, the import will Existing Object feature skips rows where the
fail. Filtering out the objects with undefined object matching object does not exists.
paths, or deleting those rows in the spreadsheet
does not fix the problem.
800xAINM-CN-4000-0012
Unable to associate Profile Logs to a Batch Batch PDL has been corrected to allow a batch
recipe. that is associated with a profile log to be run.
800xAINM-CN-5010-016 The profile log gets a taskid and shows up in the
association start and end tables.

3BUF001135R5011 19
Fixed Problems Section 2 History Services

Table 1. Fixed History Services Problems (Continued)

Issue Correction or Fix

The Inform IT History Profile Log object gets an
In the system extension, the aspect type was
AspectHook error on upgrade being deleted before the aspect category. The
(AfwConfigWizard.log). upgrade process no longer produces this error
800xAINM-CN-5000-0029 message.
Data types VT_I8 and VT_UI8 are not supported Filtering for data types VT_I8 and VT_UI8 is
in attribute filtering. now supported.
800xAINM-CN-5010-017
An event is not reported to the 800xA system if The software (hsEventLogCollector) has been
an event category is not successfully defined corrected to send a message to the 800xA
during 800xA system startup. In this case, events system when an event category is not
of this category are not stored in Oracle and the successfully defined. The message indicates
user is not notified. that event of the category will not be collected.
800xAINM-CN-5010-018
The retrieval function (Archive Service) may use The retrieval function has been corrected to use
the wrong time range when retrieving messages the Filetime value for all time ranges. The
for small retrieval windows due to a rounding correct range of events are now returned.
problem.
800xAINM-CN-5010-019
When upgrading, there is a small chance that the The Information Management software has
Restore will hang when it gets to the conversion been corrected to restore without a problem.
of the database. The window status says it has
run to completion but the Next button is still
grayed out.
800xAINM-CN-5000-0045
The DataDirect AE plug-in doesn’t display the Information Management has been corrected by
ActorID value in the Actor column of an alarm changing the attribute name from Actor to the
and event list. constant ActorID. The Actor column now
800xAINM-CN-5010-020 displays the correct information.

20 3BUF001135R5011
Section 2 History Services Fixed Problems

Table 1. Fixed History Services Problems (Continued)

Issue Correction or Fix

A problem has been found in the history The correct UTC timestamp value is now used.
BackSync utility which updates the First
Activation Time field of the report, message, and
profile logs. Under a forced synchronization, the
First Activation Time field will be modified with an
incorrect timestamp value based on local time
instead of UTC (coordinated universal time).
800xAINM-OP-5010-021
During an upgrade, if the nodes names in the The HistoryContext function is now used
node structure have been modified as part of an (instead of an older conversion program) to
upgrade, the history upgrade could fail. This handle irregularities in user configuration.
could occur when upgrade from SV 3.1 SP 3 and
SV 4.1 systems to SV 5.0 SP 1.
800xAINM-OL-5010-022
Environment support is disabled after upgrading The Information Management system extension
from System Version 4.1 to System Version 5.0 now removes the Inform IT History Admin
because the restored SV 4.1 information aspect type.
contains the Inform IT History Admin aspect type
(in Aspect System Structure\Aspect System
Structure, Aspect Category\Inform IT Historian,
Aspect System). This aspect type must be
deleted.
800xAINM-CN-5010-023
Resizing a profile log causes all original data to The copying phase of the resizing operation has
be lost. Resizing a profile log is supposed to been corrected to copy the original data to the
cause a new log with the same name to be new profile log.
created, all data from the old log to be copied to
the new log, and the old log to be deleted. The
copy phase of the resizing operation is not
functioning correctly.
800xAINM-CN-5010-024

3BUF001135R5011 21
Fixed Problems Section 2 History Services

Table 1. Fixed History Services Problems (Continued)

Issue Correction or Fix

Unable to recover archive data from CDs. The There were 2 errors: a typo in the Visual Basic
Archive Import Tool does not work. code in the Excel spreadsheet and some
800xAINM-CN-4106-0010 improper pointer manipulation in a 800xA
Archive Import library which is used by the excel
spreadsheet. Both have been corrected.
Restoring an Oracle-only backup fails because it The restore function has been corrected to
executes the hsDBMaint -restore command place double quotes around the hsDBMaint -
incorrectly (no double quotes around the restore command allowing the flat files to be
command). created.
800xAINM-CN-5010-025
Catchup data for profile log consolidation (the
A software overwrite problem was detected in
data read from disk during the period right after a
monitoring the data quality of the profile log,
distributed log is activated) always has a badcausing the data not to be consolidated.
data quality and as a result is not consolidated.
Software that was overwriting the correct quality
800xAINM-OL-5010-026 with bad quality has been corrected.
Logs created on objects whose name contains The Archive Importer now reads the log names,
spaces are stored in Information Management creates a listing of the log names (with all
with the spaces replaced with underscores. spaces converted to underscores), and then
Using the Archive Importer to restore a log, the compares the archive and aspect directory log
import will not happen because the name of the names. Matches are now found and logs are
log in the archive will not match what is in the imported successfully.
aspect directory.
800xAINM-OL-5010-027

22 3BUF001135R5011
Section 2 History Services Fixed Problems

Table 1. Fixed History Services Problems (Continued)

Issue Correction or Fix

Oracle connection error (ORA-03114: not The software (hsMsgServer) now detects
connected to ORACLE) does not cause A/E Oracle errors 3114 (Not Connected to Oracle)
collection to stop. and -1012 (Not Logged on to Oracle) and
The error code is not passed back to the Event generates the
Log Collector. A/E collection continues and event HSMSG_ORACLE_CONNECT_ERROR. The
messages are discarded. The Event Log hsEventLogCollector application detects this
Collector should detect this problem, stop error and stops event collection. Collection will
collection, wait 30 seconds and try again until the not resume until the Oracle problem is fixed.
problem is fixed.
800xAINM-CN-5000-0030
The Archive Importer function cannot import from The Archive Importer has been changed to look
an SV 5.0 Information Management archive that to the data source for the property name in
contains a log that does not contain a property these cases.
name.
800xAINM-CN-5010-029
The following invalid diagnostic message is Information Management no longer generates
generated yet the file exists. this invalid error message.
Could not find
C:\temp\IM_Backup_254\HistDB*.zip
800xAINM-CN-5000-0034
When hsDBMaint -checkDB and -clean are used, The auto archive/delete configuration is
the $HSSERVER_CONFIG object is marked for retained and growth of PDL is kept in check.
deletion or is deleted because the aspect
information does not match after a node
structure is rebuilt. This causes the PDL auto
archive/delete configuration to be lost. Without
the archive/delete, Online PDL can grow
unchecked.
800xAINM-CN-5000-0041

3BUF001135R5011 23
Known Problems and Workarounds Section 2 History Services

Table 1. Fixed History Services Problems (Continued)

Issue Correction or Fix

If the hsEventLogCollector (history event log Information Management has been corrected to
collector) process is collecting events, it will not automatically detect the creation of a new
automatically detect the creation of a new IMMSGLOG or PDLMSGLOG in the Oracle
IMMSGLOG or PDLMSGLOG in the oracle database.
database. Automatic detection was found to not
work in the system 4.0 release and later.
800xAINM-CN-5000-0042
The OCSHIS Windows user was removed from The OCSHIS User and Changing Passwords for
the installation but not from the documentation. Windows Users topics have been removed from
The Oracle OCSHIS user still exists to support Section 17 of the Information Management
IM History Objects. Configuration instruction (3BUF001092Rxxxx).
800xAINM-CN-5000-0031

Known Problems and Workarounds

Known problems and workarounds for History Services are described in Table 2.

Table 2. Known History Services Problems and Workarounds

Workarounds, Clarifications, and

Issue
Helpful Hints
When using the Engineering in Environments function Run hsDBMaint -checkDB to verify that
with a separate Engineering system, it is possible that incorrect ITEM IDs are present.
the ITEM ID can be incorrect for Information Run hsDBMaint -clean to correct the
Management logs moved from the Engineering ITEM IDs.
System to the Production System. One indication of
this problem is the IM log returning the
E_INVALID_ITEM_ID error code on the Status tab.
800xAINM-OL-5010-077
The archiving of a PDL log will fail at the first history Call ABB Technical Support for
association to a log that does not exist. assistance.
800xAINM-OL-5010-076

24 3BUF001135R5011
Section 2 History Services Known Problems and Workarounds

Table 2. Known History Services Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
Consolidating numeric log data from one InformationUse the same naming convention for the
Management workstation to another causes the data numeric log template on both the source
to be consolidated into a new log with a new name. and consolidation Information
Because of this name change, PDL log associations Management workstations. Keeping the
that store the log name are no longer valid when used
name the same ensures that the PDL
on the consolidation workstation. data associations will work on both
800xAINM-OL-5010-073 workstations.
Information Management only supports batch None.
procedure paths of 40 characters or less.
800xAINM-CN-5010-071
Using the Express option in the Set Archive Group Do not use the Express option.
Rates window while importing an archive volume
generates a Compile Error in Hidden Module
error.
800xAINM-OL-5010-065
The error code NO_DATA is returned when trying to None.
restore an Information Management system backup if
the backup contains no flat files AND a new path
(drive:\directory) is chosen during the restore.
800xAINM-OL-5010-063
Condition events are stored in the IMMSGLOG log None.
with an incorrect active time.
800xAINM-OL-5010-056
High and low limit values (listed below) are If the resynch report is executed, you may
inconsistently stored in the Oracle database. notice inconsistencies as noted for the
800xAINM-OL-5010-051 specified attributes between what is
stored in Oracle and what is reported in
the aspect directory. The issue is related
to the various sources for these attributes
in the 800xA system.

3BUF001135R5011 25
Known Problems and Workarounds Section 2 History Services

Table 2. Known History Services Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
The For DataDirect and Microsoft Excel topic on page Add the following informational note at the
423 of the Information Management Configuration end of the For DataDirect and Microsoft
instruction (3BUF001092Rxxxx) needs to state that it Excel topic:
is not possible to output Excel reports in HTML format An Excel report cannot be output in
to the aspect directory (object path). HTML format to the aspect directory
800xAINM-MC-5010-030 (object path).
The synchronization operation is now automatically Step 8 through Step 14 and Figure 315
started and completed as part of the history database through Figure 320 need to be moved to
restoration process. Procedure documented on page just after the last paragraph of the
417 through page 421 (Step 8 through Step 14) of the Synchronizing the Aspect Directory with
Information Management Configuration instruction the History Database topic on page 423.
(3BUF001092Rxxxx) is incorrect for normal Replace the last paragraph of the
configuration and an example manual configuration Synchronizing the Aspect Directory with
procedure needs to be documented. the History Database topic on page 423
800xAINM-MC-5010-031 with:
An example synchronization
operation is demonstrated in the
following steps:
The following step (Step 8) needs to be
added to replace the steps that were
moved (page 417):
8. When the Click Finish to Exit the
Application message is displayed,
click Finish.
The second sentence in the last paragraph on page Replace the second sentence in the last
331 dealing with Configuring Archive Backup needs to paragraph with:
be clarified to remind the user that the write privilege
The directory on the remote node must be
must be one of the privileges added to the directory on
shared folder with the correct privileges
the remote node. (the write privilege must be one of the
800xAINM-MC-5010-032 privileges).

26 3BUF001135R5011
Section 2 History Services Known Problems and Workarounds

Table 2. Known History Services Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
When the archive device is configured to backup fullExclude the mkisofs.exe application
archive volumes to an ISO image of the archive (located in the C:\Program Files\ABB
volume directory, the mkisofs.exe application crashes
Industrial IT\Inform IT\history\bin
causing the archive job to fail. directory) from Data Execution Prevention
800xAINM-CN-5010-078 (DEP) using one of the methods
described in the MSDN knowledge base
article 875352.
When an Information Management server object is Delete the objects manually. They will be
deleted from the Node Administration structure, the located at the top of the Plant Explorer.
corresponding Inform IT History Objects are not
deleted from the Node Administration structure.
800xAINM-CN-3500-0004
When using the Bulk Configuration tool in Microsoft If new logs do not start automatically, they
Excel to create a large number of property logs, the must be started manually. If existing logs
logs will not activate automatically, even if the go inactive, they must be restarted.
Activation Command is set to Activate. Also some Use the Inform IT History Log List display
existing logs may be deactivated inadvertently. as part of the Node Administration
800xAINM-CN-3500-0005 Structure to check the status after bulk
configuration.
Changes not propagated from History template to Modify the corresponding logs that were
actual log. Currently, if changes are made to the log created by the template to resemble the
template that a log uses, the modifications do not flow template.
down to the logs created by the template.
800xAINM-CN-3600-0001
The current architecture of Batch Management If trying to extract a PFC from a PDL on a
interfacing to the Information Management does not certain Information Management node,
support the recording of the Batch Recipes (PFCs) to results in one not being found, look for the
more than one Information Management PDL. The PFC on another Information Management
PFC is guaranteed to be on one of the Information node.
Management nodes.
800xAINM-CN-3510-0011

3BUF001135R5011 27
Known Problems and Workarounds Section 2 History Services

Table 2. Known History Services Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
PDL Extractor used for viewing Batch Management None. The PDL extractor can only be
Recipes doesn’t support restored PDLs. used for recipes from PDL that has not
800xAINM-CN-3510-0012 been archived.
When forgetting to configure a PDL Message Log on Configure the PDL Message Log on the
the Information Management Consolidation node, or Consolidation node and then use
when configuring the log wrong, PDLs created by SQLPLUS on the target node to set the
Produce IT Batch will still be consolidated from theArchive Status to 0 for all tasks in the task
target node but will not contain any messages for any
table. This forces the PDLs to be
of the tasks when viewed on the Consolidation node. reconsolidated at which time the
800xAINM-CN-3520-0014 messages will be consolidated.
If a PDL Message Log does not exist on
the Consolidation node, avoid
consolidating Batch created PDLs.
Object under the node object needs to be
It is difficult to recover an IM node when it is deleted
from the system because objects under the node deleted and recreated when the IM is
object are not deleted. added back into the system, including
800xAINM-CN-3600-0004 fixing the GUID for the PPA basic history.
The Vendor/Categories list of the OPC/Audit Trail tab
DataDirect simply reports the category
on the DataDirect Message Log dialog displays names and numbers as found in the
different Categories/Category numbers depending on database. The numbers can be different
the IM at which its viewed. at different times causing two IMs to use
800xAINM-CN-3620-0009 different numbers to refer to the same
category.
Use category names instead of category
numbers.
License count for dual logs is incorrect for history logs. None.
Distributed and regular logs are counted correctly.
800xAINM-CN-4000-0010

28 3BUF001135R5011
Section 2 History Services Known Problems and Workarounds

Table 2. Known History Services Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
Information Management Performance Counters Refer to Appendix D of the Information
operate as expected when current values are being Management Data Access Reports
displayed. However, when counters are added to a log instruction (3BUF001094Rxxxx) for
file for longer term monitoring, attempting to activate information on how to add performance
the log file returns a fatal error. counters.
800xAINM-CN-4000-0005
The History Access Importer can create multiple When the Bulk Importer is used to create
objects with the same name. This happens when actual consolidation logs, they fail
consolidating from a node that has logs using the because the same object exists twice.
object.0000n notation and more then one property of This requires redoing the control
that object is being logged. For example: two logs application and IM configuration to get rid
tag1.00001:Level1 and tag1.00001:Level2 end up of the multiple objects sharing the same
creating two objects with the same name, tag1.00001, name.
with one property assigned to each log.
800xAINM-CN-3621-0010
Excel sheet columns A through E may disappear This can be corrected by unfreezing
when using the Bulk Import > Initialize Sheet to panes and refreezing panes.
initialize a workbook. No log names are shown.
800xAINM-CN-3621-0011
The Information Manager authentication aspect is not Add the authentication aspect manually.
created on the new history control or PDL control Refer to the Information Management
aspects. Configuration instruction
800xAINM-CN-5000-0032 (3BUF001092Rxxxx) for information on
configuring authentication.

3BUF001135R5011 29
Known Problems and Workarounds Section 2 History Services

30 3BUF001135R5011
 Section 3 Calculations

Changed Functionality
No new functionality is introduced in this release of Calculations.

Fixed Problems
The problems related to Calculations that are fixed are described in Table 3.

Table 3. Fixed Calculation Services Problems

Issue Correction or Fix

The calculation status in the Calculation Status Added logic that detects removal of input and
view and Calculation aspect are not updated output signals and causes:
when inputs or output are removed from the • The error status icon in the Calculation
system. Status view will change to red indicating
800xAINM-CN-5010-033 the calculation is not executing.
• An error message stating why the
calculation is not executing will be
displayed on the Calculation Status view
and Calculation aspect.
• The Calculation aspect icon will change to
red indicating the calculation is not
executing.
The Timeout property of calculations is not Internal utilities have been corrected to use the
functioning correctly. It is not being used and the timeout period and allow the period value to be
value cannot be changed. changed.
800xAINM-CN-5010-034

3BUF001135R5011 31
Known Problems and Workarounds Section 3 Calculations

Table 3. Fixed Calculation Services Problems (Continued)

Issue Correction or Fix

The 800xA workplace closes when an object is The workplace does not close when dragging
dragged from the Control Structure and dropped and dropping objects.
on a Calculation aspect.
800xAINM-CN-5010-035
The Calculation Status Viewer does not display a The status is now updated anytime the status of
message when the OPC connection is lost from the Calculation aspect changes.
calculations.
800xAINM-CN-5010-036
Deleting Softpoint instances that have enabled A time delay was added to allow the Calculation
Calculation aspects on them does not stop the Service to delete the calculation before the
calculation from executing the calculation. aspect is deleted.
800xAINM-CN-4100-004
Calculations system extension (CAS.afw) fails to The methods used to modify the Calculation
load in systems where environments are Status Viewer aspect during the loading of the
enabled. system extension have been changed so that
800xAINM-CN-5010-037 the extension successfully loads in systems
where environments are enabled.

Known Problems and Workarounds

Known problems and workarounds for Calculation Services are described in
Table 4.

32 3BUF001135R5011
Section 3 Calculations Known Problems and Workarounds

Table 4. Known Calculation Services Problems and Workarounds

Workarounds, Clarifications, and

Issue
Helpful Hints
When a calculation is enabled, or when configuration Copy/paste the aspect and enable the
of a calculation is protected by a Security aspect it is copy. This will enable the scroll bar for
expected that modifications to the variable grid will not viewing the calculation. Delete the copy
be allowed. However, the scroll bar is rendered when finished.
inoperable which may make it difficult to view the
entire grid when the grid is large.
800xAINM-CN-3500-0008
After running a calculation in a test mode with update When running the calculation online, use
status setting = TRUE (On), when the update status is a script in the calculation logic to
turned off (FALSE), the status viewer shows periodically turn the update status on to
misleading information. It maintains the data from the refresh the data.
last time the calculation executed.
800xAINM-CN-3600-0002
Following an upgrade from System Baseline 2, Delete and then recreate the Calculation
calculation aspects that existed in the pre-upgrade Status Viewer aspect.
system may not be viewable via the Calculation Status
Viewer.
800xAINM-CN-3610-0006

3BUF001135R5011 33
Known Problems and Workarounds Section 3 Calculations

Table 4. Known Calculation Services Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
Calculations don’t always update the signals under the Do not try to enable a calculation if the
following conditions. Calculation Service is stopped.
• When the Calculation Service is Stopped
{undefined}, and an attempt is made to enable
some calculations to run from the Calculation
Status Viewer. This returns error # -1067456246
error occurred accessing Calculation
Services.
• Start the Calculations service [service} then
enable calculations from the Calculation Status
Viewer.They should appear enabled. Viewing the
values from the object dialog aspect for one of
the objects to verify if the values are updating,
some will and some won't. Also note that the
calculations appear to be enabled inside of the
workplace, but in some cases when the
calculation aspect is opened outside it is different
than the one in the workplace.
800xAINM-CN-4000-0003
VB Script for Calculations cannot interpret comma in None. Do not use comma in foreign
foreign language. language.
800xAINM-CN-4000-0004
After deleting an object that has a calculation aspect,
The Alarm and Event List aspect gets
the calculation continues to run. Calculation error messages for writing
800xAINM-CN-3610-0007 OPC value to non existent object.
The Calculation Service sends out at least one Stop the Calculation Service and reduce
diagnostic each time the calculation executes and can the event load before starting.
not write to one of the output variables.
800xAINM-CN-4100-0005

34 3BUF001135R5011
Section 3 Calculations Known Problems and Workarounds

Table 4. Known Calculation Services Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
Calculations Service takes excessive time to restart After the 800xA system has been started,
after reboot (45 minutes or more) on certain nodes stop and then start the Calculation
that have calculations. On these nodes, the service Service and it will be faster.
goes to initializing state and appears stuck on every
reboot. It will go to the service state.
800xAINM-CN-4100-0006

3BUF001135R5011 35
Known Problems and Workarounds Section 3 Calculations

36 3BUF001135R5011
 Section 4 Application Scheduler

Changed Functionality
No new functionality is introduced in this release of the Application Scheduler.

Data Execution Prevention (DEP) enabled hardware and software with Windows
XP SP2 (or later) and Windows 2003 SP1 (or later) will not open Crystal Reports
11 Developer Edition. The Crystal Reports application must be excluded from
Data Execution Prevention (DEP) using one of the methods described in the
MSDN knowledge base article 875352.

Fixed Problems
The problems related to Application Scheduler that are fixed are described in
Table 5.

Table 5. Fixed Application Scheduler Problems

Issue Correction or Fix

Job Description objects not placed in the Job
The Scheduler function now presents the error
Descriptions Job Folder (Scheduling Structure)
job_name will never be scheduled.
are not scheduled and no error is presented to
It must be a descendant of the Job
describe why. Descriptions Job Folder in the
800xAINM-CN-5010-038 Scheduling Structure in the
ABBScheduler.log file.

Known Problems and Workarounds

The known problems and workarounds for the Application Scheduler are described
in Table 6.

3BUF001135R5011 37
Known Problems and Workarounds Section 4 Application Scheduler

Table 6. Known Application Scheduler Problems and Workarounds

Workarounds, Clarifications, and

Issue
Helpful Hints
The scheduler failed because the Microsoft Excel Turn off the compatibility check in each
compatibility checker for Office 2007 found a problem report template:
while running a report created from a report template 1. Open the report template.
that was created in the Excel component of Microsoft
2. Click the Microsoft Office button in the
Office 2007.
upper left corner.
800xAINM-OL-5010-074
3. Hover over Prepare.
4. Select Run Compatibility Checker.
5. Disable the Check compatibility when
saving this workbook option and click OK.
6. Save the template.
The scheduler failed because the Microsoft Excel Turn off the compatibility check in each
compatibility checker for Office 2007 found a problem predefined report template:
while running a report created from a predefined 1. Locate the predefined report template
report template supplied by ABB. in the Scheduling Structure.
800xAINM-OL-5010-075 2. Right click the Report Template aspect
and select Config View.
3. Click Edit.
4. Click the Microsoft Office button in the
upper left corner.
5. Hover over Prepare.
6. Select Run Compatibility Checker.
7. Disable the Check compatibility when
saving this workbook option and click OK.
8. Save the report or template.
9. Close the template and Excel.
10. Click Check In.

38 3BUF001135R5011
Section 4 Application Scheduler Known Problems and Workarounds

Table 6. Known Application Scheduler Problems and Workarounds

Workarounds, Clarifications, and

Issue
Helpful Hints
The Scheduler component (and others) of the None.
Information Management does not properly install on
disk drives other than C:.
800xAINM-IN-5010-052
Data Execution Prevention (DEP) enabled hardware The Crystal Reports application must be
and software with Windows XP SP2 (or later) and excluded from Data Execution Prevention
Windows 2003 SP1 (or later) will not open Crystal (DEP) using one of the methods
Reports 11 Developer Edition. The Event Viewer described in the MSDN knowledge base
shows the Dr. Watson error Application error article 875352.
C0000005 at address 7FF2FBFC.
800xAINM-CN-5010-039
When report log is made inactive and the action None. Inactive state is only used to allow
aspect is configured to output the report to a report log editing of report log fields.
in History Services, the reports get updated in history
even though the state indicated is inactive.
800xAINM-CN-3500-0006
The Abort and Pause buttons on the Scheduled Job None. A timeout is built-in or the job could
aspect for a running job are not enabled when a job is be deleted.
running. Buttons need to be removed.
800xAINM-CN-3600-0003
Reports can be deleted before they are digitally Make sure reports are digitally signed. Do
signed and archived. There is no tie between the not let the archive utility build up to the
reporting scheduler and the archive on how the files maximum number of reports before
are managed. unsigned reports are deleted.
800xAINM-CN-3622-0012

3BUF001135R5011 39
Known Problems and Workarounds Section 4 Application Scheduler

Table 6. Known Application Scheduler Problems and Workarounds

Workarounds, Clarifications, and

Issue
Helpful Hints
Reading Excel Reports produced using ODBC queries Microsoft has documentation on the
produced the following modal error message on causes of this error, and possible
opening the file: programmatic workarounds (Excel 2002).
Cannot find XLQuery.XLA!Register.DClick, which Refer to http://support.microsoft.com/
has been assigned to run each time default.aspx?scid=kb;en-us;277620
[filename.xls]Sheet1 is opened. Continuing could
cause errors. Cancel opening
[filename.xls]Sheet1?
The Scheduler has no problem executing reports.
800xAINM-CN-4000-0002
Scheduled 800xA System backups cannot be aborted None.
from the scheduler.
800xAINM-CN-4100-0032
Reports saved in HTML format in the Object Store HTML format being saved in the Aspect
(Aspect Directory) do not display multi-file formats.
Directory is intended for a single file
The file viewer aspect only accepts one file, while the
format to display data. Do not use this
HTML conversion generates several. location to store multi-file HTML reports
800xAINM-CN-5000-0033 that reference graphics or other
information. Store to disk instead.

40 3BUF001135R5011
 Section 5 Open Data Access

Changed Functionality
No new functionality is introduced in this release of Open Data Access.

Known Problems and Workarounds

The known problems and workarounds for ODA are described in Table 7.

Table 7. Known Open Data Access Problems and Workarounds

Workarounds, Clarifications, and

Issue
Helpful Hints
Open Data Access cannot use ACCESS NAME to Use the full log name.
access numeric logs in a hierarchy by methods for
mean, max, min etc.
800xAINM-CN-3200-0001
When using QURYDemo or Microsoft Excel to update None.
property values that are aspects of objects
instantiated in the control structure, the response time
is very slow - on the order of a minute or more when
the objects in question are associated with a
controller. When objects are local, access is
reasonably fast. The slowness affects not only Update
but also Select commands in SQL.
800xAINM-CN-3500-0007

3BUF001135R5011 41
Known Problems and Workarounds Section 5 Open Data Access

42 3BUF001135R5011
 Section 6 Desktop Applications

Changed Functionality
The following new functionality is introduced in this release of Desktop
Applications:
• The scan and clear functions now log their start times, end times, and a brief
description of the outcome (success or a description of the error) into the
Oracle database. The History Control aspect can be used to view a log of these
operations.

Fixed Problems
The problems related to DataDirect, Desktop Trends and Display Services that are
fixed are described in Table 8.

Table 8. Fixed Desktop Application Problems

Problem Correction or Fix

When a timeout occurs while using the The History Server has been changed to return
ABBAERetrival function of DataDirect, it returns the transaction code EVENT_REQUEST_
the transaction code EVENT_MESSAGES_ TIMEOUT. DataDirect will now display a
COMPLETE. The message ABBAERetrieval: No message that tells the user to increase the
messages found fitting this criteria is displayed Timeout value in the Options display.
by the DataDirect AE plug-in.
800xAINM-CN-5010-040

3BUF001135R5011 43
Fixed Problems Section 6 Desktop Applications

Table 8. Fixed Desktop Application Problems (Continued)

Problem Correction or Fix

DataDirect is not finding the correct beginning to A software module (Timeprocedures.bas) has
daylight savings time (DST). DataDirect thinks been corrected to properly determine the start
DST started on the first week of March instead of of DST
the second week.
800xAINM-CN-5010-041
DataDirect does not display all the events The DataDirect A/E plug-in has been corrected
requested. It displays the requested number of to not count the header lines as events and
events minus two (it counts the header lines as display the correct number of events.
events).
800xAINM-CN-5010-042
The UTM display will only list the first 65,000 The UTM function has been corrected to handle
objects (total of tags and groups) as counted by more than 65,000 objects and display all groups
UTM (total of all history logs and objects on trend in the navigation tree.
aspects and groups). Excess groups are shown
as missing branches on the tree.
800xAINM-CN-5010-043
Desktop trends for tags that contain Swedish A check that only ASCII characters are allowed
letters are not displayed. in file names has been removed. The trends are
800xAINM-CN-5010-044 now displayed.
Desktop Trend’s Event Browser should have a Added field to the options window to limit the
way to control memory usage. Otherwise, the values that are queried to save time and lower
Internet Explorer hosting the control can usage. The number of specified values returned
consume too much memory. show in descending order so the most recent
800xAINM-CN-5010-045 number is shown first.
The DataDirect ABBAERetrieval function cannot The DataDirect A/E plug-in can now be used to
retrieve process alarms from the 800xA System. view the alarms from the event and alarm list.
800xAINM-CN-5010-046

44 3BUF001135R5011
Section 6 Desktop Applications Fixed Problems

Table 8. Fixed Desktop Application Problems (Continued)

Problem Correction or Fix

UTM Client needs to show UTM Scan Scan Log
Information. There is a new table added called
800xAINM-CN-5010-047 CLIENT_SCAN_LOG that keeps track of
database scans on the server (times/success).
The client application checks for the existence
of this new table (for backwards compatibility),
and if it exists, has a new menu option that
brings up a dialog to show this information.
A new column, UTMPath, is needed in the The UTM Path change allows recursive
CLIENT_GROUPS table. searches to take seconds instead of minutes. It
800xAINM-CN-5010-048 is a new column in the CLIENT_GROUPS table.
The UTMPath column is a hierarchical-based
string of hexidecimal values.
The client currently checks to see if this column
exists (for backwards compatibility), and if it
does, it bases it’s searches on it. It also handles
the addition of new groups to the table if one is
saved.
If the column does not exist, and a recursive
search is attempted, a Database Not Updated
warning is displayed indicating that the search
may be slow and to convert to the current
version.

3BUF001135R5011 45
Known Problems and Workarounds Section 6 Desktop Applications

Table 8. Fixed Desktop Application Problems (Continued)

Problem Correction or Fix

User interface improvements needed. In the tag (list) view, all items now get an icon.
800xAINM-CN-5010-049 Previously, there was only an icon for actual
tags (one for log config tags, another for trend
tags). The new icons include one for offline and
for info (i.e. no tags exist in this group). This
makes for a cleaner display, and overcomes a
.NET (or WinAPI) shortcoming that prevents the
columns of the list from resizing properly if an
icon is used for one item, and not another.
When searching, a progress bar is now shown
while adding tags to the search results list. The
label is also more descriptive, and updates with
information as the search progresses.
The following dialogs may fail to open when The dialogs now open correctly when running
running DataDirect (Windows 2003 only): DataDirect on Windows 2003 workstations.
• Classic (Inform IT) version of History Values
• Classic (Inform IT) version of Process
Values
• Industrial IT Batch Data.
Microsoft Visual Basic Error message is: Run-
time error 459.
800xAINM-CN-5000-0025

Known Problems and Workarounds

Known problems and workarounds are described in Table 9.

46 3BUF001135R5011
Section 6 Desktop Applications Known Problems and Workarounds

Table 9. Known Desktop Application Problems and Workarounds

Workarounds, Clarifications, and

Issue
Helpful Hints
Vendor attributes configured in the Vendor and None.
Category Filter window are not displayed as columns
in the Excel workbook. OPC attributes are displayed
correctly.
800xAINM-CN-5010-072
The ACC setup program does not run from accounts Run the ACC setup from the Admin
having only operator access privileges. account to set the user/password and
800xAINM-CN-5010-070 server location. Desktop trends will work
correctly.
Using the log calculation algorithm (aggregate) called The Dynamics log calculation algorithm is
Dynamics causes an overflow error. Log calculation not supported in this release.
algorithms are applied to data retrieved by DataDirect.
800xAINM-OL-5010-069
Clients using cyclic rates other than the approved Use only the approved cyclic rates.
ones (dcs_9s, dcs_3s, and dcs_1s) cause the OPC
data provider to fail.
800xAINM-OL-5010-068
After upgrading from SV 5.0 to SV 5.0 SP 1, the User Execute the UTM scan to recreate the
Tag Management tool does not function correctly. missing tables and initialize the UTM data
Database tables are missing after the upgrade. browser.
800xAINM-IN-5010-067
Crystal Reports does not work following the Delete and recreate the ODBC
installation of an Information Management rollup or connection.
service pack.
800xAINM-IN-5010-066

3BUF001135R5011 47
Known Problems and Workarounds Section 6 Desktop Applications

Table 9. Known Desktop Application Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
During the manual installation of Information Ignore this prerequisite and continue the
Management SV 5.0 SP 1, a window listing installation.
prerequisites states that Internet Explorer Version 6.0
SP 1 is required. This is incorrect. Internet Explorer
Version 7.0 is the correct prerequisite.
800xAINM-IN-5010-058
The UTM scan run on an Information Management None.
node in a Multisystem Integration subscriber system
does not retrieve tags and groups for log configuration
and trend display aspects found in the provider
system.
800xAINM-OL-5010-064
Dragging a group from one parent group to another in Restart the UTM client and the original
the group hierarchy tree does not move the group as it group will contain all the tags it should.
should. Instead, the new group having the same name The new group will not contain any tags.
but different group ID is created in the destination
location. The original group a still exists and UTM
temporarily get confused as to which group to use.
Both groups seem to contain no tags.
800xAINM-CN-5010-062
The group hierarchy tree control is disabled during the Restart the User Tag Management
importing of groups and tags from an XML file. Several browser window to continue working.
minutes after starting the import, the import completes
but the tree control never returns.
800xAINM-OL-5010-060
The UTM utility inconsistently fails (locks up) and does None.
not recover.
800xAINM-OL-5010-055

48 3BUF001135R5011
Section 6 Desktop Applications Known Problems and Workarounds

Table 9. Known Desktop Application Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
Alarms and events from both the provider system None.
(multisystem integration functionality) appear in the
800xA alarm and event list however, only the alarms
are recorded by the DataDirect function within
Information Management.
800xAINM-OL-5010-061
The DataDirect message log does not support the None.
filtering of retrieved messages by category. All the
messages for the time period specified are returned.
800xAINM-OL-5010-053
An error (Error Number: 75 - Path/file Acknowledge the error (click OK). The
access error) will be generated when a user toolbar will be added.
logged in as an operator tries to install the DataDirect
toolbar.
800xAINM-IN-5010-054
After restoring Produce IT data, the messages for the If this problem occurs, remove the
restored data may not be accessible via the PDL restored message log using the History
dialog. Builder. This will make messages
Switching back to the runtime data, messages may accessible for all batches.
still not be accessible.
800xAINM-CN-3200-0003

3BUF001135R5011 49
Known Problems and Workarounds Section 6 Desktop Applications

Table 9. Known Desktop Application Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
On the History Values Form, under the Add/Modify None.
Tab, if the Select individual ranges from Spreadsheet Do not select multiple single cells using
radio button is checked, all of the ranges have been the control key.
chosen using the control button to add one cell at a
time to the list instead of using the shift key, and the
Add to List button is clicked, an error comes up that
says:
An unexpected error has occurred in
procedure RemoveBlankBorderCells.
Error Number: 1004- Unable to get
the CountBlank property of the
WorksheetFunction class.
Also, if the use formatted range radio button is
selected and the range is again picked using the
control button to select one cell at a time, a message
saying to pick 4 columns is shown even if four were
already selected.
800xAINM-CN-3500-0001

50 3BUF001135R5011
Section 6 Desktop Applications Known Problems and Workarounds

Table 9. Known Desktop Application Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
The Bulk Data Export function in DataDirect is not None. Function is not currently supported.
supported for Information Management version 3.5 or However the functionality can be
later (all 800xA system versions and PPA 2.1). achieved using the hsDBMaint function.
800xAINM-CN-3500-0002 To use the Bulk Data Exporter, an input
file must first be generated. An
example/template may be found by
accessing the Bulk Data Exporter from
the Start > Programs > ABB Industrial
IT > Information Management > History
> Bulk Data Export. Once the window is
open, click Generate Input Example.
If the intention is to view this data in
Excel, set the
SEPERATION_STRING =’,’.
Save the file once it is configured.
Open a command window by typing cmd
in the Start > Run window.
Enter hsDBMaint -bdx -i <name and full
path to just created file> -e <name of file
to contain exported data>.
If the intention is to view this data in
Excel, make the output file have an
extension of csv. This will place the
data in the appropriate columns.
If the path of import or export files
contains spaces, place quotes
around the paths.

3BUF001135R5011 51
Known Problems and Workarounds Section 6 Desktop Applications

Table 9. Known Desktop Application Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
A DataDirect Report which includes ABB function and Change the file opening set-up for
is stored in the Report log can not be viewed. On the Microsoft Excel Worksheets so it does not
first attempt to view report, an error message is browse in same window.
displayed. After acknowledgement, report may be This can be found in the Control Panel
seen. The second attempt to view report hangs Folder Options, File Types tab. Select the
Internet Explorer (IE is used to display report) XLS extension and then select the
because Excel never exited. Advanced button. Uncheck browse in
Report which does not include ABB function can be same window.
viewed without problem.
800xAINM-CN-3510-0013
Data provider will support access to a data source that Create multiple data providers, one for
uses a special browser separator, but will not support each different required browser separator,
the other data source. For example, the data provider then in the client application select the
will not support both a special browser separator applicable data provider as required.
configured for Harmony process objects and data
sources that use the default browser separator such
as AC 800M process objects.
800xAINM-CN-3600-0005
Both Excel and Plant Explorer windows can become Change the file opening set-up for
frozen if the Plant Explorer is opened, then Excel is Microsoft Excel Worksheets so it does not
opened, then a completed DataDirect report in Plant browse in same window.
Explorer is read and then you start switching to
different completed reports. Eventually a prompt to log
in to DataDirect is shown.
800xAINM-CN-4000-0001
The SQL Browser of Desktop Trends connects to None.
either the IM or EH data provider based on the node it
is loaded on. As a result, Desktop Trends loaded on
an IM can not browse for tags on an EH node.
800xAINM-CN-4100-0009

52 3BUF001135R5011
Section 6 Desktop Applications Known Problems and Workarounds

Table 9. Known Desktop Application Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
AID client (Display Services) displays sometimes use Add the HKEY_CURRENT_USER\
incorrect fonts. Due to a change in Windows SOFTWARE\ABB\AID\Fonts\FaceName_
functionality, AID client displays now uses font 0, ...\FaceName_1, and ...\FaceName_2
information from registry keys instead of the keys to the registry. Use the value names
aidfonts.ini file. and values listed below for all three keys:
800xAINM-OL-4100-0036 Value Name (Default) Font
Name Ariel
BaseSize_0 11
BaseSize_1 14
BaseSize_2 17
BaseSize_3 18
BaseSize_4 23
BaseSize_5 33
The hsHistoryService process grows the first time the Use the UTM scan as few times as
UTM scan is run. The amount of memory growth is possible. If memory usage for the
proportional to the size of the system. The majority of hsHistoryService process becomes too
this growth is object manager cache and is not a leak. large, reset the IM History service
Each additional scan causes the hsHistoryService to provider in the service structure.
grow further. The amount of additional growth is much
smaller than the growth from the first scan and is
proportional to the amount of trend aspects in the
system.
800xAINM-CN-5000-0040

3BUF001135R5011 53
Known Problems and Workarounds Section 6 Desktop Applications

Table 9. Known Desktop Application Problems and Workarounds (Continued)

Workarounds, Clarifications, and

Issue
Helpful Hints
Trying to open UTM in Desktop trends during a scan
Do not open UTM from Desktop trends
of the UTM database causes UTM to hang and during a scan of the UTM database. With
eventually generate an application error. medium and large systems, UTM scans
800xAINM-CN-5000-0044 can take about 30 minutes.
Users logged in as Operator get a Path/File access Open the trend display from the Start
error when trying to view a trend display from menu. Results can also be dragged from
DataDirect and the following ABB applications (Ticker, the History tab to the trend display.
Tag Explorer, PDL Browser, User Tag Management,
and Batch to Batch).
800xAINM-OL-5010-050

54 3BUF001135R5011
3BUF001135R5011. Printed in Sweden June 2007
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