PREREQUISITE OF

KNOWLEDGE
MANAGEMENT
IN AN ORGANIZATION
PRESENTED BY:-
ABHISHEK S IYER - 9
AKASH JAIN - 17
ANKIT AKSHAY - 19
SIDDHARTH BHARGAVA - 67
ABHISEK JENA - 81
 Presentation Structure

01 Introduction
to Knowledge 02 The Need for
KM

03 Prerequisite
Key
Components
04 Case Study of
TCS

of KM
 01

Introduction
 What Is Knowledge?

Data Information Knowledge

A Record of a Data is organized
Literally…
Change of with a purpose.
State A message what people know

“The flight from “that’s not a good

“1840KL0617”“ flight; Often busy
Amman leaves at 18:40
and delayed”
 02
Need for KM in
an Organization
Need for KM in an Organization

● Improving efficiency and productivity.

● Enhancing decision-making.

● Fostering innovation and creativity.

● Managing knowledge transfer and succession planning.

● Supporting continuous learning and development.

● Building a competitive advantage.

● Enhancing organizational culture and collaboration.

 02

Knowledge
Components/Pillars of
Knowledge Management
People
A culture of sharing and collaboration is vital in a knowledge
management (KM) system as it encourages :-

1. Open communication
2. Trust
3. Innovation
4. Continuous learning
5. Improved decision making
 Knowledge workers and their skills
The following are important skills for knowledge workers in a KM system:

1. Critical thinking

2. Collaboration

3. Communication

4. Creation

5. Digital literacy

Having a diverse range of these skills among knowledge workers helps to ensure the
success of a KM system and the ability to continuously create, share, and leverage
knowledge to achieve organizational goals.
Technology
Technology plays a critical role in the implementation of a Knowledge Management
(KM) system in an organization. KM technology enables the capture, storage, retrieval,
and dissemination of knowledge within the organization, making it easier for
employees to access and utilize the knowledge they need to perform their jobs
effectively.

1. Knowledge Management Software

2. Collaboration Tools

3. Natural Language Processing (NLP) & Machine Learning (ML) technologies

4. Content Management Systems (CMS)

5. Mobile Technologies:
Knowledge Management Technologies
1) Intranet- E.g. Portals, document management systems, and team collaboration
platforms.

2) Groupware- E.g Mail systems, shared calendars, and task management tools.

3) Mapping Tools - E.g. mind mapping software, concept mapping tools, and process
mapping tools.

4) Document Management - E.g. of document management systems include

Microsoft SharePoint and Google Drive.

5) Knowledge Management Systems. - E.g. IBM Watson Knowledge Management and

Microsoft Dynamics 365.

6) Artificial intelligence technology. - E.g. of AI and ML technologies include natural

language processing (NLP) tools, chatbots, and recommendation systems.

7) Collaborative Workspaces. - E.g Microsoft Teams and Slack.

8) Social Media Platforms. - E.g. Facebook, Twitter, and LinkedIn.

REAL WORLD EXAMPLE OF KM SYSTEM

● Tata Consultancy Services (TCS): - TCS uses "TCS iON".

● Infosys: - Infosys has a KM system called "Infosys Knowledge

Platform"

● Wipro: - Wipro's KM system, called "Wipro Knowledge Exchange".

● Mahindra & Mahindra: - M&M has a KM system called "Mahindra

Group Knowledge Management System" (MGKMS).

● HCL Technologies: - HCL's KM system, called "HCL Knowledge

Exchange"
PROCESS
Knowledge capture and sharing are two critical components of a knowledge
management (KM) system.

● Knowledge Capture: This refers to the process of identifying,

documenting, and preserving valuable knowledge and information within
an organization. This can be done through various means such as
interviews, surveys, documentation and more.

● Knowledge Sharing: This refers to the process of making knowledge and

information available to others within the organization. This can be done
through various means such as training sessions, intranet portals,
discussion forums and more.

Together, knowledge capture and sharing ensure that the organization's

valuable knowledge and information are not lost and are accessible to
those who need it. This helps to improve collaboration and communication,
support continuous learning and improvement, and drive innovation and
competitiveness.
● Knowledge transfer and diffusion are two important processes in a
knowledge management (KM) system.

● Knowledge Transfer: This refers to the process of transferring knowledge and

expertise from one person to another. This can be done through various means
such as mentoring, coaching, on-the-job training and more.

● Knowledge Diffusion: This refers to the process of spreading knowledge and

information throughout an organization. This can be done through various
means such as seminars, workshops, discussion forums and more.

Both knowledge transfer and diffusion play a critical role in ensuring that
knowledge and information are effectively shared and utilized within the
organization. This helps to improve collaboration and communication, support
continuous learning and improvement, and drive innovation and
competitiveness.
What is tacit knowledge?
• Tacit knowledge refers to the personal
knowledge embedded in individual
experience and involves intangible factors,
such as personal beliefs, perspective, and the
value system.
• Tacit knowledge is hard to articulate with
formal language (hard, but not impossible).
Capturing Tacit Knowledge

● Expert Evaluation

● Fuzzy Reasoning

● Interviewing

● Rapid Prototyping
Other Knowledge Capture Techniques

• On-Site Observation (Action Protocol)

• Brainstorming
• Protocol Analysis (Think-Aloud Method)
• Consensus Decision Making
• Repertory Grid
• Nominal Group Technique (NGT)
• Delphi Method
• Concept Mapping
• Blackboarding
 What is Explicit Knowledge?

• Explicit knowledge refers to the contents captured in

some tangible form and articulated in formal language,
including grammatical statements (words and
numbers), mathematical expressions, specifications,
manuals, etc.

• Explicit knowledge can be readily transmitted to others.

 Tacit Vs Explicit
Ability to adapt, to deal with new and Ability to disseminate, to reproduce, to
exceptional situation. access, and to reapply throughout the
organization

Expertise, know-how, know-why, and Ability to teach, to train

care-why

Ability to collaborate, to share a vision, to Ability to organize, to systematize; to

transmit a culture translate a vision into a mission statement,
into operational guidelines

Coaching and mentoring to transfer Transfer of knowledge via products,

experiential knowledge on a one-to-one, services, and documented processes
face-to-face basis
 Knowledge Sourcing
❶ Customer feedback
❷ Marketing expert’s opinion
❸ Previous promo schemes data and their success
and failures
❹ Available secondary data
❺ Lessons from competitors’ similar schemes
❻ Contributions from employees concerned with
such schemes
Different Phases of Knowledge Cycle
 04

CASE STUDY OF
TCS
IMPLEMENTING KM
Real-life case study of a Knowledge Management (KM)
Tata Consultancy Services (TCS): -

● People: TCS empowered its employees to contribute to and access the knowledge base.
The company encouraged collaboration and knowledge sharing through various
initiatives, such as knowledge-sharing sessions and internal forums.

● Process: TCS standardized its KM processes and implemented a centralized platform for
capturing, sharing, and accessing knowledge. The company also established a dedicated
KM team to oversee the implementation and maintenance of the KM system.

● Technology: TCS implemented a web-based KM system, which provided a centralized

platform for capturing, sharing, and accessing knowledge. The system was designed to be
user-friendly and accessible to all employees and provided various tools for capturing and
sharing knowledge, such as discussion forums, wikis, and blogs.
CONCLUSION
1. Increased Employee Productivity: A study by McKinsey & Company found that companies that implement
KM systems can increase employee productivity by up to 25%.
2. Improved Collaboration and Innovation: KM systems can improve collaboration among employees and
foster a culture of innovation, leading to new ideas and improved business processes.
3. Reduced Employee Turnover: A study by the Institute for Corporate Productivity found that companies that
implement KM systems have lower employee turnover rates compared to those that do not.
4. Improved Customer Satisfaction: KM systems can improve customer satisfaction by enabling employees to
access the knowledge they need to solve customer problems quickly and effectively.
5. Increased Revenue: Companies that implement KM systems can increase revenue by up to 20% through
improved employee productivity, better decision-making, and increased innovation.
6. Reduced Costs: KM systems can help organizations reduce costs by improving the efficiency of business
processes, reducing the need for training, and reducing errors.
7. Better Decision-Making: KM systems can improve decision-making by providing employees with access to
the information and expertise they need to make informed decisions.

These are just a few of the facts and figures that demonstrate the importance and benefits of KM in an
organization. By implementing a KM system, organizations can improve their competitiveness and achieve their
business objectives.
THANK YOU!