Robert McGowan
[email protected] 609-892-5319
linkedin.com/in/mcgowan-nyc robertmcgowan.weebly.com
EXPERIENCE
Metropolitan Opera Manhattan, NY
Website Manager (2022-Present)
Website Coordinator (2019-2022)
• Collaborate proactively with marketing, editorial, and other departments to assemble original content for the web,
resulting in a 300% increase in visitor engagement, especial during periods of no live performances.
• Troubleshoot complex customer account and order inquiries using Episerver and Tessitura, ensuring users find quick
solutions to their questions and guaranteeing the smoothest possible purchasing experience.
• Responsible for time-sensitive sitewide content overhaul for season announcements, and the start of both new Met
Opera seasons, and American Ballet Theater summer seasons.
• Manage and monitor the Met’s user inflow platforms Akamai & Queue-it, ensuring site stability and an exceptional
online experience for high traffic events such as announcement and on-sale dates.
• Create monthly analytics reports via Google Analytics, effectively tracking trends in visitor behavior, and providing
valuable insights for various digital and social marketing campaigns.
• Coordinate with the Met’s third-party developer Adage to effectively communicate site bug fixes, general code
updates, and new site functionality, resulting in an improved and seamless online experience for visitors.
Bronx Opera Company Bronx, NY
Director of Community Programs (2018- 2019)
• Coordinated with teachers and staff at 23 partnering schools for BxO’s Opera-in-the-Schools program to arrange
opera talks, after-school programs, and school fieldtrips to dedicated children’s shows.
• Developed relationships with the Bronx’s business and community leaders, leading to the partnering of one
elementary school and one senior center during my time with BxO.
• Managed scheduling, staff, and curriculum for BxO’s Community and Senior Center partners where we sponsored
chorus, and art classes.
• Wrote monthly company newsletters using Mailchimp with detailed information of all upcoming performances,
outreach programs, and fundraising initiatives.
Assistant Stage Manager: The Mikado
• Directly supervised 20+ people by calling entrances of singers and chorus members, ensuring a punctual flow to
all rehearsals and performances.
• Produced detailed schedules and notes for daily rehearsals, and performances.
Assistant Director: The Consul
• Recorded detailed blocking and staging notes that would be the artists’ main reference for general reminders.
• Lead school functions and discussed themes of the opera and the performing arts in general; culmination in the
production and direction of a children’s matinee with an understudy cast of 10 artists.
Wolf Trap Opera Vienna, VA
Artistic Administrative Apprentice (May 2017-August 2017)
• Aided administration in Development and Special Events departments on donor receptions and opening night cast
parties.
• Created and distributed daily schedules for artists and production staff.
• Tracked artist and VIP ticket requests and guest lists.
EDUCATION
Rutgers University Dean’s List GPA 3.63/ 4.00 New Brunswick, NJ
BA in Information Technology / Double Minor in Music & Philosophy (2018)
SKILLS & INTERESTS
• Programing Languages: CMS, HTML, Java Programming, Python, Haskell
• Productivity: Google Analytics, SEO, AutoCAD, MailChimp, WordPress, Tessitura, Jira, Microsoft Office
• Adobe: Photoshop, Illustrator, Premiere Pro, After Effects, InDesign
• Language: Proficient in Spanish
• Music: Classical guitarist specializing in theory, composition, formal musical analysis, and score reading
• Culture: Deep familiarity and passion for opera and NYC’s rich cultural landscape!
