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Arcserve Exchange - Backup - Database - Level - Backup - Fails - With - AE9725 - AW9732 - Exchange - 2007 - Exchange - 2010

This document discusses issues with database level backups of Exchange servers failing with errors AE9725 and AW9732 using Arcserve Backup. It provides solutions for when the Exchange writer is not stable, simultaneous backups are occurring, and Arcserve Exchange agent timeout settings.

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34 views

Arcserve Exchange - Backup - Database - Level - Backup - Fails - With - AE9725 - AW9732 - Exchange - 2007 - Exchange - 2010

This document discusses issues with database level backups of Exchange servers failing with errors AE9725 and AW9732 using Arcserve Backup. It provides solutions for when the Exchange writer is not stable, simultaneous backups are occurring, and Arcserve Exchange agent timeout settings.

Uploaded by

maskkkk
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Exchange| Backup | Database Level backup fails with

AE9725, AW9732 | Exchange 2007 | Exchange 2010


Product Name > arcserve Backup

arcserve Backup Version > Applicable to all versions of arcserve Backup

arcserve Backup Agents and Options > Agent For Microsoft Exchange

arcserve Backup Task > Backup Operation

Component: CA ARCserve TEC539170


Backup Agent For Microsoft
Exchange

Version: 15.0 , 16.0 , 16.5

Category : Exchange
Database Level Backup Error

Error

AE9725 2010-11-11 01:54:40 Create snapshot failed (err=0x80042301)

AW9732 2010-11-11 01:54:40 The database is still in backup mode

Description:

Exchange 2007 and 2010 Database level backup fails with the above errors. When debug is
enabled for exchange agent in DBAEXDB_1066W.LOG the following error appears:

C:\Program Files\CA\ARCserve Backup Agent for Microsoft


Exchange\LOG\DBAEXDB_1066W.LOG
Find writer 1 ('Microsoft Exchange Writer') with bad state: State=8, Status=0x800423F3
dwWriterState =8, dwWriterStatus=800423f3
CreateSnapshot () Failed with code=80042301
Create snapshot failed (err=0x80042301).
InitVSSBackup error rcode=80042301
BeginBackup Failed with rc=-2147212543

Solution

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CASE A: State Of Exchange Writer

This problem may occur if the MS Exchange Writer, Microsoft Exchange Replica Writer and/or the System State Writer is
not in a stable State.

Volume Shadow Copy Service Administrative command-line tool can be used to check the Writers state.

C:\windows\system32\cmd.exe

C:\>vssadmin list writers

vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001 Microsoft Corp.

Writer name: 'Microsoft Exchange Writer'

Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}

Writer Instance Id: {e2505d63-d95b-46ff-8f8e-e30981631ff6}

State: [1] Stable

Last error: No error


The State of the 'Microsoft Exchange Writer' must be listed as 'Stable'. If the State is not 'Stable' then please contact
Microsoft technical support for assistance.

If the MS Exchange Writer state is in 'Stable' status it may indicate a more serious problem requiring CA Technical Support
assistance.

CASE B: Simultaneous Exchange Backups

This problem may occur when the target Database to be backed up by ARCserve is simultaneously being backed up by
another application such as Windows Server Backup or another third-party backup software.

Microsoft Exchange Server does not support simultaneous database backup of the same database. The Windows Event
Viewer Application log can be used to verify and identify the backup source; to locate the backup source, search for 'ESE'
and 'MSExchangeIS' event source entries.

To resolve this problem, the database backups must be scheduled to run at different times.

CASE C: CA ARCserve Agent for Microsoft Exchange Timeout Settings.

This problem may also occur if the Exchange Database Agent 'Retry Delay' and 'Retry Counter' times out while trying to
retrieve data from the Exchange server. In some scenarios the Database backup may fail on the first backup attempt, and
then be successful on subsequent backup attempts (Makeup job, Custom job..etc.).

The default Retry Counter value is 2; acceptable values are 0 to 10.

The default Retry Delay value is 20 (seconds); acceptable values are 0 to 60.

To view the 'Retry Counter' and 'Retry Delay' value settings:

A. On the Microsoft Exchange server, run the ARCserve Backup Agent Admin from the ARCserve Backup group

(Click Start -> All Programs -> CA ->ARCserve Backup -> Backup Agent Admin)

B. Select 'CA ARCserve Backup Exchange Agent' from the drop down [upper right] in the ARCserve Backup Agent
Admin window.

C. Click on Options pull down menu and select Configuration.

D. The Database Agent Configuration menu will now be display with both Retry Counter and Retry Delay value
settings.

To resolve this problem, increase one or both Retry values.

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More Information - Related Links

Basic Troubleshooting Before Contacting Technical Support: Exchange


Document Level Backup & Restore Problems.

"arcserve Backup", "Agent For Microsoft Exchange","Debug Guide","Backup


Operation"ARCKB500

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