CONFIDENTIAL, ENGII2¥SETU/APR2O23 QUESTION 3 Circle the correct answer (10 mark) 1. The company ha its own code of. inthese mates (a)behaviour ——_(b) practice (6) dealing (@ atinade 2. This is... example of wht not odo. (2) critical (&) pure (simple (@ prime 3. Plans have already been drawn... 0 deal with such situations, (a)over (6) through ow (@ imo “4 Thousands of ae already signing up for this new telephone service (e)indviduls —W)aubserbers—_(@)applcants_—_ (0) interviewees 5. Job losses are mainly in the... sstrs of the industry. (biuccotar —(@)redsollar—-(Qsifcllar__(igh-cllar _fnanial information to help investors, 6.Thecireular wll conan. (hey (obvious —-Cimteligent—_—_(@) noted 7. The report is. 10 show beter than expected results. (aynecessary ——(D)possibly (2) clearly likely '8. So many ofthese animals have been sho over the yeas tat they are now classed as. species (dangerous bpendangered—(@) unwanted (Limited 9, Some people ae. to eam a foreign language. (2) unaccustomed (6) shy (retuctmt —_(@ inhibited 10. Ita big fr hero give up her acting carer to Took afer her family. (aytsiat (sacrifice (endeavour (test ae a eey CONFIDENTIAL ENGII23SETI//APR2023 QUESTION 3 Ciree the eorrect answer. (10 mark) 1. The company had its own code of... i these matters, (@) behaviour (b) practice (©) dealing (6) attitude 2. This isa... example of what not to do. (2) critical (6) pure (6) simple (@) prime 3. Plans have already been dravi to deal with such situations, {a) over () through ow (@) imo 4. Thousands of... are already signing up for this new telephone service. (@) individuals () subscribers (@) applicants (d) interviewees 5. Job losses are mainly in the... sectors of the industry (a) blue-collar (b)ed-collar_—(@)stifC-collar_——_(@) high-collar 6, The ciular will contain financial information to help investors. (key (©) obvious (intelligent) noted 7. The report is «to show better than expected results (2) necessary (b) possibly (clearly (@ likely £8. So many ofthese animals have been shot over the years that they are now classed as species (a) dangerous (b)endangered_—_(e) unwanted (4) Limited 9, Some people af... 10 leam a foreign language. (@) unaccustomed (b) shy ()reluctant (4) inhibited 10, ft was a big «for her to give up her acting career to look after her family. (tial (6) sacrifice (endeavour (a) est(CONFIDENTIAL ENG1123/SETI/APR2023 PARTB QUESTION 1 Circle the eorrect answer, (10 mark) 1.1 would be very interested in... for that jo. (a) entering (b) working (applying (@) writing 2. Do you want to... a8 a candidate in the local elections? (a) stand (sit ()g0 uy 3. They are completely .... up with all the noise inthe centre of town. (a) tired (b) fed (sick in 4. The reason there are no buses is because the divers are on (a) hit (b) stop (o) strike (@) leave 5. The government has changed its policy and had a complete change of | (a) view (b) opinion (© mind (@) heart 6. This supermarket i trying 10... Young shoppers by offering fshionable clothes (9) target (b) persuade (encourage (A) rap 7. You should have...» those shares when they were cheap. (a)taken out (b) sold off (e)bought up (a) taken over 8. You must ty and hurry up because my patience iS... OU (@)munning ——_(b) racing (©) pacing (@) tuning. 9, Have you ever tried your ... at running a business? (a) am (b) finger () hand ke 10, Afterall these years she has decided to take early (@)lewe (@) finishing (©) departure —_—() rtiementCONFIDENTIAL, QUESTION 2 ENGHI23/SETI/APRIO23 Read the situation below and complet the phrases in the report Using the information given,(10 marks) Situation You work in the computer games depa lor tment ofa popular chile’ toy company. You were asked to design a new computer game suitable for children be bunchedin Decembe 202 Tenure that he ume ngs se wate ete oS rie 810 12%0 brands, the marketing team has carried out an evaluation withthe help of a focus group. This group was made u team has sent.a summary of the feedback Task P of children and adults. The marketing from the focus group inthe form of a table, 4 Use the notes from Table | to write a report for the company/s Diector, Sharon Simms. ‘The aim of the report is to update heron the findings from the focus group and ‘fom her of posse changesto be made othe produc, Table Feedback from focus group Space Age computer game Focus group Children (8-12) | Fun and exciting. ) | Eun and exciting. ‘Adventures could be diferent at each level. | Its good to earn points | tomove on tothe next level Parents | Grextadvertres but | some were too scryfor | ourge cen | The points motivate ‘children to take part in healthy competition, Game type (Adventure) 2 Graphics Bright, exciting colours. | layers can change the colousifthey wich. Colours ae vibrant and stimulating. Keeps children focused. “They lear about ae diferent colours. @ Difficulty and tutorial Its too easy ‘Adventures should ‘change for each level to ‘make it harder. Tutorial was lear and easy to follow. Offers a good challenge for children, Tutorial is presented Ina simple fo bold letters. PcoaegaeaegENGII28/SETI/APR2023 CONFIDENTIAL ENGI Feedback from Focus Group Space Age Computer Game ‘Terms of Reference Sypdus (1) on The aim of the report is wo yPla2p fv. bo conbngl Mrrethat thats t the findings from the focus group and inform fossiple Chahabstecs he Wade — “Lo Se flodoch —__@). The interview withthe participants was conducted last Monday, 28th November 2020, Proceedings Tre tocusgroupimvotsed_Chuldon cage) Lol’). The econ was divided into three main areas as follows: ) Game Lyp alveraduye Most children said thatthe game tyne is Full atc 24 2ngy (8) They felt happy everytime they played it but it could be different at each level. They also felt good ifthe game can move on to the «a great adventure but some parts are inappropriate for smaller next level. Parents also agreed that kids, Parents were happy that it may motivate their children to take part in healthy competition. »)__ Gia Phico o Most children informed that the graphics displayed in bright and exciting colors which parents also agreed that the colors are vibrant and stimulating to their view. One of the exciting features is that the players could change to different colors depending on their mood and preferences. Parents also talked ‘about how this graphic will keep Chiron CocuseBct (7) and they can also lear different oD vullyand budewal For some smart users, they said the adventure game is too easy (simple, not complicated) and they wished it will be getting harder in the next level. However, the children said they able to follow the tutorial because it was clear and easy to understand. In parents” opinion, they thought the adventure game offers a good challenge and the twtorisl was in Phoceated wh a suntlo Lovmak hh hold leicole (9).CONFIDENTIAL ENGII29SETI/APR2023 Findings ‘Among the possible changes we ean doa: *)tomake the game less scary by removing any negative or bad elements ‘to make the game competitive by giving more tasks to sore in every next evel Conctusion ‘The adventure game is ready for sale or Java Cho DoComsber 201 (10) and to compete with other major game brands.CONFIDENTIAL, ENGII2WSETH/APR2023, QUESTION 3 Read the situation below and complete the phrases in the report using the information given. (10 marks) Situation {eu work in the Human Resources Department ata small echnical services company. ‘The Human Resources Directors worried that a number of staff Seem to be unhappy 2 work and youhave been sted ind out hy. outa ental Saeco tofind out more about the sil, terest and ombtans and some of tesco mebons pecereeeecserrereaeees ie Level of enjoyment Age Team Bireet | Aminicwwet | assem | “tee | — lowest peec en eae ros highest | x _| cinnerpanies | T2beCOme | Toearn more = Se ormerraties | saesoiectr | “tmoney | 7 » | cvtng [none | 3 lg eee Tomne ohelpsult a sales Cooking | tet | sechappirat | 7 eat ae let | Tobecome | Tosatisty x» Sis | Nations | sesowecor | pesongoas| —® Ee | | Tofeet . Casal Toeanme | ayeingy | | ‘swan | thong | web a |o© footat | none | ivinkrn | | Adminstaton |Family | PSION | iovemyjr 10CONEIDENTIAL ENGII25SETI/APR2023, ‘A Report on Staff Satisfaction at Workplace Terms of Reference ‘The aim of the report is to (and to report the survey findings to Human Resource Director and recommending several actions to make staff happier at workplace. Proceedings (2) who have been interviewed. Their age ranges from (@) years old. They are from various departments such as: 3 staff from Sales, 1 staff from Maintenance, 1 staff from IT and 2 fom Administration. There are 5 staff who enjoyed indoor activites such as (4) cooking, making cakes, 6) and family gathering 2 staf enjoyed outdoor events such as eyeling and _ 6) There were 2 out of 7 staff did not have ambition set forthe work. 1 staff prefer to be o to stay in the same current job. 2 staff were motivated to become (7) in the future. 1 staff who loves cooking wished 10 (8) and another one aim to eam ‘more money. Majority ofthe staff acwally felt happy at work and wanted to stay inthe company. They wanted to achieve personal goals, eam more money, love ther job and feel valued by the organization. Fi lings From the survey conducted, the level of enjoyment at work most staff ranked high fom (9) points to indicate high level of enjoyment at work, However, 2 stafT were dissatisfied by giving (10) points for their satisfaction level Conclusion ‘To improve the satisfaction level of the staff, the company can consider to promote staff to higher position, to revise their salary, to provide flexible hours and so on.CONFIDENTIAL cueave 202sENOHISHSETE PART A: MULTIPLE CHOICE questions co MARKS Circle the bs for cach question. | j = wal hex, We 2CONFIDENTIAL ENGI123/SETI//APR2023 PARTC QUESTION 1 Read the shor article entitled ‘Smaller is beautifl’ below, and state whether the following statements ate True (1) or False (F), (10 marks) ‘Smaller is beautiful “Mary Oates was desperate to move to a smaller home, so she bought a beautiful new apartment in a nearby retirement village, The 83 year od had lived in the servants’ part ofa large country house for ‘more than 17 years. However, now alone, Mary found it difficult to take care of this property. “The bills were costing me a fortune and it was far too bi ‘The former businesswoman moved into her new two-bedroom apartment at Sunrise Retirement Village atthe end of October. This village is one of a numberof such villages run by a company called Golden Days. This company has developed a scheme to make it casier for people such as Mary to find a new home. ‘We use a system of part-exchange,' explains the Managing Ditector of Golden Days, James Steward “This means that our company buys the house or apartment ofthe person who wants to move into one ‘of our retirement homes". He says that this system makes the move much easier. “With part-exchange Mary didn't have to worry about finding a buyer for her property.” Mary agrees that part-exchange has made her move mach less stressful. She sai that ‘when she had firs tried to sell her home no one made an offer fort for nine months. “Therefore, when Golden Days said it would purchase my property if | moved to one of its retirement villages, Iwas delighted.” Golden Days now has 15 retirement villages, all inthe south of England. ts part-exchange system has ‘Proved so popular with elderly people that it aims to develop new villages all over the country. ‘I is the flexibility of our system which our clients lke,’ says Mr Steward. “And, there is no time pressure ‘on them. They ean take as long as they like to move.”CONFIDENTIAL ENGII2¥/SETW/APR2023. Statement (Dor) (a) Golden Days built 12 retirement villages; it will not construct any more villages (b) Using Golden Days made Mary's move harder; she lived in the city before roving. (5 Mary wanted to move; a fist no one wanted to buy her home. (a) Older people Tike the Golden Days" system; moving nto a Golden Days |etirement village does not have to happen quickly. (>) Golden Days has retirement villages ell over England; Mary tayed for ten years jn er previous home, Fy May's previous home was cheap oman she has now bought a detached family May's husband also movel tothe eiement village; Mary had to move along stance. fy Managing her previous home was easy for Mary; Mary moved when she was 5. Fy Domestic workers had once lived in Mary's previous home; Mary's country jouse bad become too large fo her. Fy Using Golden Days meant Mary's problem of finding a buyer was solved; the jolden Days partexchange system is not rigid ee ee eeCONFIDENTIAL ENGII23/SETIVAPR2023 QUESTION 2 Choose the most suitable answer. (10 marks) |. supplier / supplies / supplied 4 They must igure out who will receive the vaccine ist, ensure tha they have enough syringes and other . A plastic factory, «hardware and shipping-and-receiving giants like Fed-Ex and DHL are neighboring businesses. 2-invest/ investment / investor 4. All ofthat required an upfront. from Natalie and me. ». Affera reasonable period, each received a certificate of his stock through the mail 3. finance / financial financing a. All ofthese changes to college ~ occurred at exactly the time when college ‘education became a necessity ‘1's important to see you ean work in bea Minister _+ You can build a business, you can 4. production / produce / producing a. We never really investigated foodborne illness outbreaks linked to fresh 'b. He warned tha polities should have no place in the ofa vaccine,‘CONFIDENTIAL, ENGII23/SETI/APR2023 S. estimated / estimation / estimate A This______willbe revised appropriately should capability delivery experience aulditional changes. blnmy nothing really seems too off the charts. END OF QUESTION PAPER ——