AlertMedia Products,(/products/) Why AlertMedia(/why-alertmedia/) —_—_—Pricing.(/aricine/). Apyirces (httpsy lertmedia.com/resources/) ervanp seb APR 22, 20222022 Employee Safety Report sAkertMedia peor, ‘Bir retilatatuctsonetel NARs his ees rd cuteness aedhose ascading problems throughout the business. Disruptive events, such as. pI injuries, can throw a wrench into your operations and, if not ABS Y/ ONE SENSE AHRUES om/resources/) State of ith hundreds or thousands of employees reasonably expected to Employee Safety i in 2028 loccupational safety? There's no crystal ball required, only an A a BS ice ofan crganization's safety culture The State of afety-culture/). (HERG HRM A Ad STM ERNSGRMNSAR Media customers to learn more about their approach to fostering Catelgamy safety culture, and in this post, we'll discuss how you can emulate their success. Table of Contents Introduction WHAT IS SAFETY CULTURE? "ae Safety Culture is... Examples of Great Safety Culture From | AlertMedia Customs J t J 1 soso ingrouour Onn Stty ea a ee ee, | Se | es 2 & © & What Is Safety Culture? Simply put, an organization's workplace safety culture (sometimes called “safety climate") describes the values, priorities, beliefs, and ideals individual members of that organization express relating to staying safe, as well as how those ideas propagate throughout the organization. Itis part of the larger company culture, which you might characterize as the collective work practices and overall “feel” of a business. This attitude toward safety is a good indicator of the kind of outcomes an organization can expect from their safety practices. Companies that engender thoughtful, aware, and confident mindsets toward safety issues among all of their employees are far more likely to resist the negative impacts of safety issues and are less likely to even encounter those problems in the first place.oan: a safety culture is important because it allows all of your people to become safety leaders. Ilys somethj fe happeping and are empowered to speak up and offer solutions. In be ) se, Aferéivie et looming safety problems before they happen instead ing on designated safety leaders to notice any potential disruptor. Negative safety culture Products,(/products/) Why AlertMedia(/why-alertmedia/) —_—_Pricing.(/aricine/). We're going to focus on examples of positive safety culture today since we believe that they offer much to learn that can be applied to any organizat n. However, it’s important to recognize the signs of anegative safety culture (https://www.hseblog.com/negative-indicators-of-health-and-safety-culture- at-workplace/). Those RERME: i media.com/resources/) Alack of documented safety procedures sein) Gonfusion bout safetyissues among employees Aprevalence of anger and blame instead of reflection and improvement cvs rsobIRIEX BEL EAI PSLBEI|iOns they know are dangerous Category Faulty or absent personal protective equipment (PPE) Prioritizing productivity or profits above people 3 Examples of Great Safety Culture From AlertMedia Customers AlertMedia is lucky to have so many customers focused on creating safe work environments for their employees, clients, and partners. We're excited to share some of their insights with you, Some of those customers have provided their thoughts on their own examples of effective safety culture as well as advice to other organizations hoping to emulate their success. Dalkia Energy Solutions, Texas Roadhouse, and Moss Construction are all committed to developing the perfect safety culture for each of their businesses. However, that doesn't mean that each of their safety plans are the same. As a restaurant chain, Texas Roadhouse’ needs, concerns, and safety policies differ significantly from Dalkia, an energy company. But these organizations share a common belief in the importance of safety and are all in agreement that creating and maintaining a healthy culture of safety and encouraging the exchange of safety information is crucial to running a resilient business, Read on to learn more about how each of these organizations thinks about safety culture in their own words, Q; What does “safety culture” mean to your organization? Mark French, Dalkia Energy Solutions (https://www.linkedin.com/in/frenchmarka/), says: “Dalkia uses the term “zero harm’ to describe their safety efforts. It is a wonderful phrase that sums up what I feel my goal is as a safety professional. | am not here to prevent OSHA recordables, lower lost time rates, or lower workers’ compensation costs. Those are great outcomes, but the real mission is to prevent anyharm to my team, to the environment, and to the clients and communities that we service. Dalkia has a ! it fo culture, juston safetyg|¢ is a culture that is focused on people which means ese OD) Alert tl (https://www.linkedin.com/in/matthewtmcmahan/), emphasizes the importance of adapting to the given situation: “The meaning of safety culture will differ depending onrdaucdtsumpetincess When nafay ine kevieara tinny safetymieerayinean dalivmwaranessand frequent communication. In terms of safety management, the signs of a safety culture can mean the attention around identifying and determining appropriate treatment for the identified risks” Q: Why is safety imPeRUiretGyeere ia.com/resources/) Mark, Dalkia: “Safety is the first step in showing our team that we truly care about their wellbeing. Without that sense of safety, we are not doing our part to motivate and fulfill our team members fundamental needs as humans, Dalkia prides itself on having innovators with a great sense of collaboration. Without a focus on safety, the feeling of team begins to erode. The goal of our (1 BiengaNoesGon icterprestave ond evoaysage a culture of teamwork and belonging” Category Matt, Texas Roadhouse: “No one wants to be injured or have someone else be injured, so the desire to 2GIN) create and sustain a safe environment comes naturally. And Texas Roadhouse's mission is to provide Legendary Food, Legendary Service®. Neither of those goals can be achieved in an environment where guests, vendors, or employees feel unsafe.” Q: How has your organization improved its safety performance and safety culture? Matt, Texas Roadhouse: “We've focused on making improvements each year and obtain ideas from across the organization. The result is improving documentation, metrics, technology, and innovative ideas. Above all, [it comes down to] good communication. An organization can have industry-leading tools, but outcomes will be mediocre without solid, memorable communication practices” During an episode of our Employee Safety Podcast (https://www.alertmedia.com/resources/safety- culture/), Scott Gerard, VP of Environmental Health and Safety at Moss Construction (https://mosscm.com/about/leadership/scott-gerard/) said: “I think the key for us has been to involve our [employees] in charting the course of the organization. We got them involved very early on when we were establishing the culture here.” Q: What is the most challenging part about building and maintaining a culture of safety? Mark French, Dalkia: “Communication is always the most difficult part of maintaining a [safety] culture. Even when it feels like there is overcommunication, itis still not enough. It ist 2GIN) important that there is an opportunity for open Moss Construction on inicatjoryacross all levels of the pe Building a Stronger Safety tert Miedia cite imunication where there is a constant cycle i Scott Gerard, VP of Environmental Health & Safety at Moss, joins Peter B he show to discuss how | qcer hi Metlaexes, Thaiagastaenl or thes }ow leadership to start. Each organization will have unique organization. challenges from an operational and communication perspective that cannot be met with a cookie Resoul ces (htty BY ee alertmedia.com/resources/) cutter approach. For those starting out, the steps needed to create a safety culture can seem overwhelming. | think it’s important to remember :youthave to start to be great! the quote;’Nooneisgreat Q: What advice do you have for other organizations that are trying to improve their (BREYER MEDIA.coM/BLOG/) Category Scott with Moss Construction was quick to say how important it is to loop in the right people: “I think [improving safety culture] is easy. | think you just go the front line and ask. Get the workers involved; hey know where the challenges are. It they'll give you the best feedback. They know where the risk shouldn't be a mandate coming from on high." Matt at Texas Roadhouse encourages us to absorb knowledge from colleagues and peers: “Don't be afraid to ask for help. And take opportunities to network and learn from others in the industry, including leveraging great vendor partners” "Get the workers involved; they'll give you the best feedback. They know where the risk is; they know where the challenges are. It shouldn't be a mandate coming from on high.” Q: What specific preparation was the most useful to you in 2021? Matt, Texas Roadhouse: “During the pandemic, we invested in a technology that helped manage daily symptom surveys for our employees. Having this technology in place was key in doing contact tracing, communicating with local health departments, and creating a safe environment for guests and employees.” Mark, Dalkia: “As | traveled frequently for work, having the AlertMedia warning system was so valuable. | knew that I would be made aware of changing situations no matter where in the USA | was traveling. There were a few times that I actually made changes in my travel due to weather alerts andtl 2GIN) tH redictions that the application warned me of.” “AlertMectiar- focus is on being better prepared while we are at client sites. Our team should be empowered to know the hazards they could face, where to evacuate to, how to get help, and Brateseectfiaacntogsls °° "AAMAS AREERERATATY alertmedia Pricing. /pricingd. Matt, Texas Roadhouse: “AlertMedia makes handling mass communication (https://alertmedia.com/emergency-mass-notification) easier than any other tool we've used. Being able to accurately creResdiatribsitins over multiple channels is a difference-maker, which frees our crisis team to focus on the messages ‘thousands of individuals being sent rather than mechanical issues such as channels and distributions lists.” "As | traveled frequently for work, having the AlertMedia warning c SCUR ECON EL ti3Bile. | knew that | would be made aware of rt : ‘Changing situations no matter where in the USA I was traveling.” Q How have your emergency communication efforts progressed now that you use AlertMedia? Mark, Dalkia: “There is a good piece of mind in knowing that help is only a button away. When someone travels frequently, itis hard to keep up with your exact location, Having the GPS tracking and the ability to get help when it is needed no matter where someone is located is a powerful tool” Matt, Texas Roadhouse: "We are focusing on summarizing comprehensive plans into one-to-two page reference guides. This will give crisis responders a framework to refer to when there isn't time to dig through a detailed and lengthy plan” 3 Ways To Improve Your Own Safety Culture From these responses, it's clear that developing and maintaining a good culture of safety is a crucial and multi-faceted pursuit. Safety training sessions alone isn’t enough to build a successful safety culture — it has to be something that is ingrained in each of your employees, no matter what they do. Step 1: Make time for planning We've heard how planningis an absolutely cri ical part of safety culture. Since these organizations are thoughtful and proactive about the risks associated with their operations, they're able to predict what problems might arise and create plans to avoid or mitigate their effects. Without those strong culturesof safety, planning ahead might not have been as high on their lists of priorities, and they would have je re; | ert oactive. [ ‘Al t er rt Media, thing. Complications like unforeseen weather events, ‘the-mill human error can throw a wrench into your plan. Be ready to shift to plan B or improvise, don't be married to a plan that isn’t working in a particular scenario. Implementing apipadest(qapantiogsystem vam palrevemeciagndhe thisrissueshquld it ariseiagdiipricing/) “Safety is the first stein showing our team that we truly care about their wellbeing. 2GIN) Step 2: Involve everyone cersnepadnadess iene tedisvesemmrandy in a top-down manner, but that can damage safety culture and c§ELQi8F28"2ms. While senior management buy-inis important, the companies we spoke with each Cantor other organizations to solicit feedback from the people who are actually responsible for implementing safety measures. After all, they're the ones who have hands-on experience with the issue, and ignoring their competencies or their safety concerns during decision-making can hurt both your safety culture and safety outcomes. By hearing out those who are implementing safety procedures on the ground, you set your organization up to do better next time, and to pursue continuous improvement, and culture change if necessary. If you're looking for a method to structure this, a great way to analyze your performance is with an after action report (https://www.alertmedia.com/blog/after-action-report/). Step Ise technology to scale The final commonality between our conversations with our customers is that each of them recognizes the value of using emergency communication software (https:/Avww.alertmedia.com/products/emergency-mass-notification/) to make sure everyone's on the same page. A true emergency-grade multi-channel emergency notification system can make all the difference in the confusion and chaos of a crisis. It's clear that cultivating a positive safety culture is a boon to achieving all other safety initiatives. Do you have thoughts on your own safety culture you'd like to share with us? Drop us a line on Twitter (https://twitter.com/alertmedia) or email [email protected] (mailto:[email protected]).Download Our 2022 Employee Safety Report (@ ] ») sAlertMedtaiiones decisions about how to protect our people. 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