Initiation

1. In order to complete initiation, a project manager needs project charter

and what else?

A. constraints.
B. scope statement.
C. scope management plan.
D. work breakdown structure.

2. Which of the following are the major processes for project integration
management?

A. Project Plan development, project plan execution, and overall

change control.
B. Project Plan development, project plan execution, and scope
change control.
C. Project Plan development, overall change control, and overall
change control.
D. Project Plan development, initiation, and overall change control.

3. Which of the following project would be the best for your company?
Project A has an NPV of $30,000 and will take six years to complete.
Project B has an NPV of $60,000 and will take three years to complete.
Project C has an NPV of $90,000 and will take two years to complete.

1. Project A
2. Project B
3. Project C
4. They all have the same value.

4. Which of the following correctly explains the main difference between a

matrix organization and a functional organization?

A. Project team members usually report to two bosses in a matrix

organization--the functional manager and the project manager.
B. In a functional organization, project managers have more authority
than they do in matrix organizations.
C. Most companies have found that functional organization structures
provide the most flexibility for managing projects.
D. More people work full-time on projects in a functional organization
than in a matrix organization.

5. What would you do if you have created the project charter but could not
get it approved and your manager and his boss asked to begin the project
immediately?
 A. Perform an impact analysis
B. Start work on only the critical path tasks
C. Set up an integrated change control process
D. Push to get the charter signed

6. What does a benefit cost ratio of 2.1 mean?

A. The costs are 2.1 times the benefits.

B. The profit is 2.1 times the costs.
C. The payback is 2.1 times the costs.
D. The cost is 2.1 times the profit.

7. Considering the following two projects. What will be the opportunity cost of
selecting project B?
Project A with an NPV of US $45,000;
Project B with an NPV of US $85,000;

A. US $130,000
B. US $85,000
C. US $45,000
D. US $40,000

8. Which of the following should be included in the project charter that a

sponsor gives to the project manager without which the charter is
incomplete?

A. a network diagram.
B. a detailed scope of work.
C. a detailed schedule.
D. deliverables and objectives.

9. Which of the following is the most appropriate sequence of the five project
management process groups that are linked by the results they produce,
e.g. the outputs of one often become the input to another?

A. Initiating - planning - executing - controlling - closing

B. Initiating - planning - controlling - executing - closing
C. Initiating - controlling - planning - executing - closing
D. Initiating - executing - controlling - planning – closing

10. Which of the following level of accuracy a project manager should

maintain in a project estimate while he is creating it with management?

A. -35% to + 75%
B. -10% to +10%
 C. -10% to +25%
D. -25% to +75%

11. Which of the following type of person is known as the stakeholders?

A. A person who might lose their position in the company because of

the project
B. A person who does not want the project to be completed
C. A functional manager from the engineering department
D. An assembly line worker that will use the product of the
project

12. A project having which of the following benefit cost ratios would be the
BEST project when selecting from a list of possible choices?

A. 1.8
B. 2.2
C. -2.4
D. -1.8

13. Which of the following would be the BEST project amongst projects A, B,
C and D? Project A has an IRR of 12%. Project B has an IRR of 17%.
Project C has an IRR of 31%. Project D has an IRR of 21%.

A. Project A
B. Project B
C. Project C
D. Project D

14. Which of the following must a project manager do when he has been
assigned to a new project and has been given the completed project
scope?

A. create a network diagram.

B. form a team to create the procurement plan.
C. confirm that all the stakeholders have had input to the scope
of work.
D. create a project plan using the WBS.

15. The customer requests the new railroad cars be constructed from heavy
grade aluminum. After reviewing the requirements, two of your experts
inform you that the customer would be better off with steel cars. If you
again meet the customer over the issue and he directs you to go ahead
with the aluminum cars then what should you do?

A. Find a way to cut other costs and upgrade the cars to steel
 B. Provide aluminum cars that meet the customer's requirements
C. Meet with your experts to find another proposal for the customer
D. Meet with the customer again to ensure that he understands the
expert opinions about using steel instead of aluminum

16. The vice president of research at electronic system development firm

defines success on the project as providing "state-of-the-art" development.
The vice president of marketing defines the success as "world-class
practices". If the vice president of engineering who is also the customer for
the project is concerned with new features then which of the following best
describes what you should do?

A. Identify additional stakeholders that want new features to shift the

balance in that direction
B. Concentrate on new features
C. Make sure the requirements are defined in measurable terms
D. Concentrate on making the project state-of-the-art

17. If the CEO of the company has assigned project manager to a project that
he wanted to do from a long time then what should the project manager
do?

A. Assist the CEO in putting together a cost benefit analysis to show

the need for the project
B. Guide the creation of a project charter
C. Produce a ranking of all feasible projects, including the assigned
project, in a weighted scoring of decision variables
D. Work with the CEO to get buy-in from the other stakeholders

Planning

1. Which of the following is not an input to communications planning?

A. constraints.
B. communications requirements.
C. technology available to transfer information.
D. description of information to be distributed.

2. The project manager would be involved in which step of the quality

management process if he and his team are trying to determine how
various factors might be linked to potential problems using an Ishikawa
diagram?

A. Quality tools
B. Quality planning
C. Quality control
 D. Quality assurance

3. With which of the following project management tools, a project

management professional cannot compare the earned value performance
data?

A. Critical Path Analysis

B. Technical Performance Metrics
C. Risk Mitigation Plans
D. Forecasted final costs and schedule estimates

4. The work breakdown structure should be developed to which of the

following level during the project scope planning process?

A. The Subproject Level

B. The level determined by the project office.
C. A level allowing for adequate estimates
D. The cost center level

5. Basically a project manager requests which of the following authority for

additional human resources that are needed during project planning in a
matrix organization?

A. Project sponsor
B. Project manager
C. Team
D. Functional manager

6. What does the outputs of risk qualification mean?

A. A determination of which risks to process further and which to

simply document
B. A risk ranking for the project
C. Trends in qualitative risk analysis
D. Probabilistic analysis of the project and identification of risk triggers

7. If your project requires redesign after completion of testing then which of

the following diagramming techniques would you use?

A. PERT
B. ADM
C. CPM
D. GERT
8. Negotiating across international cultures will involve mutual
interdependence between parties, so these negotiations should be
conducted in which atmosphere?

A. Mutual trust and cooperation

B. Generalities and vagueness
C. Sincerity and compassion
D. Uncertainty and caution

9. Which of the following provides guidance on the business practices that

are allowed and not allowed, when a person begins negotiations with
people from another country?

A. The project charter

B. The negotiation plan
C. The company code of conduct
D. The project scope management plan

10. The examples of which of the following are adhere to legal requirements,
will satisfy competing needs, provide accurate and truthful representations
and disclose conflicts of interest?

A. the professional responsibility of the project manager.

B. the intellectual property requirements of subcontractors.
C. project closure activities.
D. work in scope management.

11. A project manager immediately calls a team meeting to plan regarding the
change needed to material purchased for the project which he determines
during the execution of a project. What is this particular step called?

A. management by objectives.
B. lack of a change control system.
C. good team relations.
D. lack of a clear work breakdown structure.

12. An order of magnitude estimate is made during which project

management phase?

A. Initiation
B. Closure
C. Planning
D. Execution

13. During the execution of the project, a new ISO version of standard 9000 is
issued and the project team is meeting with the quality department to
 determine how the standard will apply to the project. This is part of which
quality process?

A. Quality analysis
B. Quality assurance
C. Quality control
D. Quality planning

14. Which of the following is one of the most important focuses of life-cycle
costing?

A. Consider operation and maintenance costs in managing

project costs
B. Estimate the cost of operation and maintenance
C. Estimate installation costs
D. Consider installation costs in managing project costs

15. Which of the following is a decision rule where items from a lot are
randomly selected and accept or reject decision is based on cumulative
results?

A. single-sampling plan
B. double-sampling plan
C. sequential-sampling plan
D. random-sampling plan

16. If the task has an early start of day three, a late start of day 15, an early
finish of day nine and a late finish of day 23, then what is it called?

A. having a lag.
B. not on the critical path.
C. on the critical path.
D. progressing well.

17. If a project team is subdividing project work packages into smaller, more
manageable components then what is happening?

A. activity sequencing.
B. creating a WBS.
C. network diagramming.
D. decomposing.

18. During which step of risk management, determination to transfer a risk is

made?

A. Risk identification
 B. Risk response planning
C. Risk response control
D. Risk quantification

19. If the project manager and project sponsor, who are discussing the project
costs and whether it is better to have their own company do part of the
project or hire another company to do the work, asked for your opinion,
then what will you say?

A. You felt you needed control over the work.

B. You knew you had the resources to complete your part of the
project.
C. You had the expertise, but you do not.
D. There is a lot of proprietary data.

20. The project manager meets with the team and management to develop a
strategy, in response to a risk. After discussions, they decide that it would
be best to purchase insurance. Which principle are they using?

A. Transference.
B. Identification.
C. Avoidance.
D. Acceptance.

21. You are mentoring with another project manager who has completed risk
response planning and has a risk response plan. What should the project
manager do?

A. Update the risk identification checklist

B. Create mitigate on strategies
C. Revise the project plan
D. Take corrective action

22. After a week into the project, the project sponsor informs you that the
executive steering committee has moved the project's finish date to two
weeks sooner than your published finish date. Assuming you are on
schedule and according to your project network diagram, if the critical path
for the project is six weeks then what will be the project slack?

A. Two weeks
B. Minus two weeks
C. Four weeks
D. Minus four weeks

23. A new testing center is going to be constructed over the next two years
and project sponsor and project manager have been identified. High-level
 estimates begun and it is expected that the project can be completed
within budget and on schedule. If the only difficulty is in acquiring the
number of resources with the correct expertise to complete the work, the
project manager should spend more time creating which of the following?

A. responsibility chart.
B. resource-limited schedule.
C. responsibility assignment matrix.
D. risk analysis.

24. As a project manager, you are preparing your methods for quality
management. You are looking for a method that can demonstrate the
relationship between events and their resulting effects, in your project
management system. Which of the following would be the best choice for
accomplishing your objective when you want to use the method to depict
the events that cause a negative effect on quality?

A. Ishikawa diagram
B. Histogram
C. Control chart
D. Pareto chart

25. A project has four levels in the work breakdown structure and has been
sequenced using the arrow diagramming technique. As a project
manager, what would be your next time management activity after the
activity duration estimates for the above project have been received?

A. Create an activity list

B. Update the work breakdown structure
C. Duration compression
D. Collect historical records

26. You are the project manager for a large manufacturing concern. Presently
it is working on a project that calls for a new building to be constructed for
housing a new clean system manufacturing process that is critical to the
success of the project. Construction is not a core competency of your
company. Your team has the ability to create a detailed SOW with
penalties if specific statements of work deliverables are not meet. You are
in procurement planning, evaluating which contract would work the best.
In this situation, which of the following type of contract should be
preferred?

A. CPIF (Cost plus incentive fee)

B. FP (Fixed price)
C. T&M (Time and materials)
D. CPFF (Cost plus fixed fee)
27. As a project manager, which of the following should you perform if you
decide to change the paint color of your new hand-held computer to see if
the different color provides increased end-user satisfaction?

A. Benchmark.
B. Statistical analysis.
C. Fishbone analysis.
D. Design of experiments.

28. The project team is creating a project plan. The management asks them
to identify project risks and provide some form of qualification output as
soon as possible. Which of the following should the team provide?

A. Probability of achieving the time and cost objectives

B. Risk triggers
C. Overall risk ranking for the project
D. Contingency reserves

29. How is a transaction treated when the project manager is on a new project
and needs to purchase computers to do the project?

A. Diminishing cost.
B. Indirect cost.
C. Limited cost.
D. Fixed cost.

30. The members of a project team are arguing about the prospective sellers
who have submitted proposals. One team member is arguing in support of
one seller while another team member wants the project awarded to a
different seller. In such a case, the project team is said to be in which step
of the procurement process?

A. Source selection
B. Solicitation
C. Procurement planning
D. Solicitation planning

31. In which step, the project manager allocates overall cost estimates to
individual activities or work packages to establish a baseline for measuring
project performance?

A. Cost estimating
B. Cost management
C. Cost control
D. Cost budgeting
32. If a project manager uses a cause-and-effect diagram with the team to
determine how various factors might be linked to potential problems then
the project manager is in which step of quality management process?

A. Quality analysis
B. Quality planning
C. Quality assurance
D. Quality control

33. To manage a project effectively, work should be broken into small pieces
until which of the following?

A. It cannot be logically subdivided further

B. It has a meaningful conclusion
C. It can be realistically estimated
D. It can be done by one person

34. You are the project manager and are determining the factors that might
influence specific quality variables. In case you have chosen to analyze
combination of color and size that will best contribute to the functionality of
the new product, then you are said to be in which step of quality
management process?

A. Quality planning
B. Design of experiments
C. Quality control
D. Quality assurance

35. A project team would need which of the following in order to adequately
develop a schedule when the project manager has received activity
duration estimates from them and is about to start schedule development?

A. Corrective action
B. Risk management plan
C. Change requests
D. Schedule change control system

36. You are the project manager of a large project. A team member from
research and development tells you that her work is too creative to provide
you with a fixed single estimate for the task. Both of you decide to use the
average time the task has taken in past projects, to predict the future.
This is an example of which of the following?

A. Monte Carlo
B. Parametric estimating
 C. PERT
D. CPM

37. A project team is scattered across North America, South America and
Europe and there are seven companies working on the project with 67
core team members. Which of the following would have the greatest
impact on making the situation easier to manage the project team?

A. A staffing management plan

B. A resource histogram
C. A list of resource requirements
D. A resource management plan

38. A project team has created a plan for implementing the quality policy. If
the plan is changed during the project then which of the following will also
change simultaneously?

A. The quality assurance plan

B. The project plan
C. The quality management plan
D. The quality control plan

39. In case of a new store development project, it requires the purchase of

various equipment, machinery and furniture. The new procedures, which
the department is responsible for the development, recently centralized its
external purchase process and standardized its new order system. All this
information can be found in which of the following?

A. WBS
B. Organizational policies
C. Staff management plan
D. Project scope statement

40. The concept of optimal quality level is reached at the point where the
incremental revenue from product improvement equals the incremental
cost to secure it. This statement directly refers to which of the following?

A. Standard quality analysis

B. Quality control analysis
C. Conformance analysis
D. Marginal analysis

41. In order to handle a risk that one of your team has discovered about the
equipment, you have chosen to prototype the equipment. What is this
called?
 A. Risk Avoidance
B. Risk Acceptance
C. Risk Mitigation
D. Risk Transference

42. A project team is arguing about the prospective sellers who have
submitted proposals. If one team member argues for a certain seller while
another team member wants the project to be awarded to a different
seller, then the project manager should remind the team to focus on which
of the following in order to make a selection?

A. Evaluation criteria
B. Procurement documents
C. Procurement management plan
D. Procurement audits

43. What is the standard deviation of the task, if the optimistic estimate for the
task is 12 days and the pessimistic estimate is 18 days?

A. 1
B. 1.3
C. 1.6
D. 3

44. What does the US $8,000 represent, in case of a risk event having 80%
chance of occurring, and the impact will be US $10,000?

A. Expected value
B. Risk value
C. Contingency budget
D. Present value

45. What is the PERT estimate, if the optimistic estimate is one, the
pessimistic estimate is nine and the most likely estimate is eight?

A. 6
B. 7
C. 8
D. 9

46. You have been assigned as a project manager for a large one-year
telecommunications project which is halfway done. The project team
consists of five sellers and 20 of your company's employees. Which of the
following should you refer to understand who is responsible for doing what
on the project?
 A. Gantt chart
B. Resource histogram
C. Responsibility matrix
D. Project organization chart

47. A project team is in the design stage of a new mountain bike prototype.
The team is in the process of identifying the type of frame and material
that will provide high performance at a low cost. Which technique can be
used to determine these variables?

A. Design of experiments
B. System flowchart
C. Benefit/cost analysis
D. Ishikawa diagram

Execution

1. Which of the following statements about change control is true?

A. Contracts should include procedures to accommodate

changes.
B. More detailed specifications eliminate the causes of changes.
C. A fixed-price contract will minimize the need for change control.
D. Changes seldom provide real benefits to the project.

2. A project had four team members originally and now the scope has
expanded and there are a total of six people in the project team. What are
the total number of communication channels does the project have?

A. 9
B. 12
C. 15
D. 18

3. If a project manager says, "Why can't we solve this problem by all sides
giving in a little”, then what is the technique he is trying to use which also
conflicts the resolution?

A. Forcing
B. Compromising
C. Problem solving
D. Withdrawal

4. The project manager meets with both team members to uncover the reason
for the problem. If one of them complains that the other member has once
 again failed to provide necessary information then this is an example of
which of the following?

A. Confronting.
B. Smoothing.
C. Withdrawal.
D. Compromising.

5. An equipment seller provided a buyer with all the O&M (operation and
maintenance) manual information on their equipment in electronic disk
format. The buyer's project manager demanded written copies of these
manuals. The seller refused, stating that the information had been supplied
in the "usable & complete" format required in the contract. This
disagreement is an example of an oversight made during which stage of the
project's development?

A. Contract administration
B. Quality control
C. Procurement planning
D. Scope verification

6. What is the project manager doing if he is working with quality professionals

in the quality assurance phase of the project?

A. Determining if the right quality standards are being used

B. Evaluating quality against the standards
C. Involved in quality control
D. Determining what quality standards should be used

7. A project manager gives the following information by using the earned value
analysis of a software development project:
On June first, the CPI computes to 1.0 and the schedule variance is zero.
On June third, the banks of the nearby river overflow and flood the
development computer room, shutting down all operations for two weeks.
The project is struck by which of the following?

A. Known-unknown risk.
B. Unknown-unknown risk.
C. Foreseen risk.
D. Known risk.

8. Which of the following should be chosen if you are asked to select tools and
techniques to implement a quality assurance program to supplement
existing quality control activities?

A. Statistical sampling
 B. Trend analysis
C. Quality audits
D. Pareto diagrams

9. You have been assigned to manage a portion of a larger project that is

supposed to be finished within a two-week period. You have met with the
leadership of the area to gather requirements. You have a project charter,
scope statement and project plan that have been approved. You are asked
to meet the actual user of the project to demonstrate how the system will
work. When you give the demonstration, it is clear that the user's
requirements are very different from the ones you were initially given and to
which both you and the client agreed. What is the best thing for you to do
now?

A. Generate a change request for the user's requirements

B. Convene another meeting with the leadership of the area and the
user to generate a revised set of requirements
C. Attempt to meet as many of the user's requirements as possible
within the project's established budget and schedule
D. Complete the work as originally specified and formulate a new
project to meet the user's requirements

10. A project manager has a large team consisting of people from many
functional areas of the company. Which of the following is the best
method to get the team's cooperation?

A. Reward Power
B. Formal Power
C. Referent Power
D. Penalty Power

11. If a project manager is spending all his time watching over the team and
team members feel that he is always second-guessing them then what is
the project manager called as?

A. hygiene factor expert.

B. Maslow's hierarchy expert.
C. theory X manager.
D. strong self actualization manager.

12. A project manager is creating the agenda for a status meeting with the
team. He receives input from one of the team member that an item should
be added. Another team member says the team is not ready to resolve
the item during the meeting. After much discussion, the project manager
decides to put the item on the agenda as an initial discussion item only.
Which conflict resolution technique is used by the project manager?
 A. Force
B. Smoothing
C. Withdrawal
D. Compromise

13. During project execution you discover that you are working on a task
requested by the customer but not included in the contract. The customer is
already upset about the cost of several items she claims your company left
out of the contract. No one in your company wants to discuss the change
with the customer for fear of losing the contract. What is the best course of
action?

A. Renegotiate a new scope of work and new contract

B. Look for ways to save time on other tasks so the new work can be
done
C. Have a meeting with the customer to identify all the items she
thinks were left out of the contract
D. Contact your senior management and contract department to
determine options. Then, schedule a meeting with management
and the customer to discuss these options.

14. A layoff has just been announced that will be taking place in the next
month. There is a good chance of including some of the people from your
project team. If you tell the team, "Let's calm down and get back to work,
maybe our performance in the next month will help keep us from losing
our jobs," when the team is discussing the layoff to the exclusion of
everything else then which conflict-resolving technique are you using?

A. Smoothing
B. Compromising
C. Withdrawal
D. Forcing

15. Someone from the quality department comes to see you for beginning a
quality audit of your project. As a project manager what should you explain
to the team about the purpose of a quality audit, if the team is under
pressure to complete the project as soon as possible?

A. to identify lessons learned that can improve performance

on the project.
B. part of an ISO 9000 investigation.
C. to check accuracy of costs submitted by the team.
D. to check if customer is following its quality process.
16. A project manager from the information systems department is trying to
complete the project. But he is constantly facing interference from the
manager of the engineering department. The engineering department
keeps changing the resources assigned to the project team and its
availability. What is this called?

A. Tight matrix
B. Functional matrix
C. Weak matrix
D. Strong matrix

17. During a critical design review meeting for a large project regarding a
major technical problem, one of the subcontractor's engineer mentions
that he experienced a similar situation and he had some ideas on how to
solve the current problem. Which of the following did the engineer use?

A. Referent Power
B. Experience Power
C. Manipulative Power
D. Expert Power

18. You are developing a complex product that does not resemble anything
your organization has done before. You are using a resource to develop
this product that is in high demand elsewhere in your organization.
Though the project's timeframe is very aggressive, in order to meet the
schedule, only a limited amount of testing is done. Once the testing is
completed, the resource is released. The product works fine when being
tested, but in production, it performs badly. This results in a substantial
amount of rework and extra costs to reacquire the resource on an
overtime basis. Which of the following is the cause for this situation?

A. Poor risk management planning

B. Poor reporting
C. Poor quality management
D. Poor resource management

19. During project execution the project manager calls a meeting of the
affected stakeholders to work through the problem. He comes to know that
they feel the project cannot meet its quality standards. The project
manager is in which of the following phase?

A. Quality analysis
B. Quality planning
C. Quality assurance
D. Quality control
 20. You are the project manager of a new project. The project deliverables
have changed three times. The functional managers keep removing
people from the team and the project baseline schedule has been
adjusted four times in the first week. Which of the following is the
company lacking?

A. Staffing management plan.

B. Signed charter.
C. Clear management direction.
D. Scope management plan.

21. You are trying to explain how a contract control system differs from a
project control system. If a project manager is working on his first project
with outside sellers and is familiar with project control systems but not
contract control systems then which of the following is best to point out
about contract control system?

A. requires more signoffs.

B. includes procedures.
C. requires less documentation.
D. includes trend analysis.

22. You are the new project manager and worked as a project expeditor for the
past three years for a construction project in a neighboring state. The
construction crew has worked together for a number of years. One of the
project manager's tasks is to pursue all of the historical risk information
available. But you don't have enough time to access all available sources.
Relying least on which of the following will help you in serving better?

A. Project team knowledge

B. Lessons learned databases
C. Project files
D. Published benchmarking reports

23. In a meeting with the team member the project manager says, "I know you
want to become involved in meetings with the customer. Because of your
performance on the project so far, I have rearranged things so you can
become involved with the customer.” Which power is the project manager
using in this case?

A. team building.
B. constraints.
C. team alignment.
D. reward power.
24. The project manager evaluates the change that is requested by a customer
for adding a new filtration system to the project in place of a cleaner bag. It
is most important for the project manager to consider the impact to which of
the following?

A. subsequent tasks.
B. communication plan.
C. triple constraint.
D. sponsor.

25. Which of the following will not help the project manager while he is
finalizing the resources for the project team?

A. Staffing pool description

B. Reward and recognition systems
C. Staffing management plan
D. Work breakdown structure

26. Considering a corner office as which of the following results in the thought
“giving a team member a corner office is different than giving him health
benefits”?

A. Fringe benefit.
B. Example of formal power.
C. Perquisite.
D. Use of the expectancy theory.

27. You are the project manager of a large project. You have a firm fixed price
contract with a clause stating that all changes in the scope of work must be
written. Which of the following should you use, as a conflict management
strategy with the team member, if one of your team members verbally
instructed the seller to add a change that resulted in a 100% task overrun?

A. Problem solving
B. Punishment
C. Withdrawal
D. Negotiating

28. If you are in the middle of a complex negotiation and the other party says,
"We need to finish in one hour because I have to catch my plane" then
which of the following negotiation strategies is used by the party?

A. Extreme demands
B. Delay
C. Good guy, bad guy
D. Deadline
29. You are the project manager of a large project. A project team member
comes to you during project execution and tells that the project cannot meet
the quality standards based on his analysis. In which quality management
process are you, if you meet all the relevant parties to analyze the situation?

A. Quality analysis
B. Quality planning
C. Quality assurance
D. Quality control

30. What should a project manager use if he wants to report on the actual
project results that are planned?

A. Forecasting report.
B. Variance report.
C. Trend report.
D. Status report.

31. You are the project manager of a software project. The construction phase
of a new software product is near completion and the next phase is testing
and implementation. Which of the following should be most concerned for
you before moving onto the final phase, when the project is two weeks
ahead of schedule?

A. Performance reports
B. Cost control
C. Scope verification
D. Quality control

32. As a project manager, you are working on a complex project with people
from around the world. Using which of the following can you easily control
the situation, if the project schedule is set, but the tasks require detailed
integration with other tasks being done by the buyer?

A. Configuration management
B. Change control board
C. Work authorization system
D. Historical information

33. Who should determine the priorities among projects in a company, if one of
your team members informs you that he does not know which of the many
projects he is working on is the most important?

A. Senior management
 B. Project manager
C. Team
D. Sponsor

34. What might be the reason if the project you are working on has an increase
in cost effectiveness, increased productivity and increased morale?

A. Rewards presented for individual efforts

B. Project goals are in line with those of the company
C. Management's focus on cost containment
D. Increased quality

35. You are the project manager of a new software development project in
progress and working with the quality assurance department. Which of the
following should be done before they start the process of improving
everyone's confidence, that the project will satisfy the quality standards?

A. Rework
B. Quality management plan
C. Completed checklists
D. Results of quality control measurements

36. During project execution, a new ISO version of standard 9000 is issued.
The team meets the quality department to determine how the standard will
apply to the project. The project team is said to be involved in which of the
quality management process?

A. Quality assurance
B. Quality analysis
C. Quality planning
D. Quality control

37. During the source selection process of procurement, the objective is to

obtain the best price possible. Which of the following tool is most heavily
relied upon?

A. independent estimate.
B. screening system.
C. weighting system.
D. part performance history.

38. The total distribution 3 sigma from the mean equals which of the
following?

A. 95.40%
B. 99.99%
 C. 99.73%
D. 68.26%

39. A contract has a requirement that the seller will submit monthly
acceptance tests to the project manager. If the seller does not submit such
acceptance tests then the seller is said to be:

A. not following the staffing management plan.

B. in breach of contract.
C. waiving his rights to submit the reports
D. using his right of retainage.

40. When a project manager presents premier performance certificates to

project team members who delivered above their required task at each
project milestone, then this is an example of which of the following?

A. a reward and recognition system.

B. gold plating.
C. kickoff meetings.
D. information distribution.

41. Which is the most important thing a project manager should ensure when
he is in the process of scope verification of a deliverable with the
customer?

A. Completeness
B. Acceptance
C. Timeliness
D. Accuracy

42. Which of the following is the motivational theory that explains what
motivates people is the work itself including things like responsibility, self-
actualization and professional growth?

A. McGregor
B. Herzberg
C. Maslow
D. Deming

43. Which of the following can create the most misinterpretation in the
statement of work?

A. Poor pattern, structure and chronological order

B. Using imprecise language
C. Small variation in size of tasks or detail of work
D. Drawings that show too much detail
 44. As a policy, the management regularly evaluates project performance
which is done in order to ensure quality product standards. Which of the
following means the same as above?

A. Quality management
B. Quality control
C. Quality planning
D. Quality assurance

45. A project has several teams. Team C has missed several deadlines in the
past. This has caused Team D to crash the critical path several times.
Whom should the project leader of Team D meet?

A. project manager alone.

B. project manager and the team C leader.
C. manager over Team D.
D. project manager and management.

46. Which of the following is the best strategy for a project team working on
an important and complex project that requires a lot of coordination?

A. gain extra assistance from management.

B. hire a contractor.
C. have a war room.
D. hold more meetings to get the word out.

47. During a team meeting, the team argued about the method of integration
for 30 minutes and then the project manager rescheduled the issue for the
next team meeting as it resulted to nowhere. For which of the following
this is an example?

A. withdrawal.
B. forcing.
C. smoothing.
D. compromising.

Controlling

1. Which of the following is the best method to control changes on the

project?

A. Look for sources of changes

B. Make the changes quickly when they occur
C. Prevent changes from being made
D. Direct all changes to the change control board
2. Suppose you have got the project team and the quality engineers involved
in problem analysis for your project that has a major defect. There are
three different opinions on what the cause of the problem might be and in
order to get to the root of the problem you decide to use a cause-and-
effect diagram. Which of the following would best describe what the group
is involved in?

A. Quality planning
B. Quality control
C. Quality analysis
D. Quality assurance

3. If a task needs more time and the project manager determines that there
is enough reserve to accommodate then who needs to approve the
change?

A. Project manager
B. Team member
C. Functional manager
D. Management

4. If the customer wants to expand the project scope after the performance
measurement baseline has been established then which document will the
customer need to submit?

A. Statement of work
B. Change request
C. Invoice
D. Revised project schedule

5. If a project manager gets a report from the risk owner that a risk did not
occur then what should the project manager do?

A. update the network diagram.

B. update the risk response plan.
C. change all future risk response strategies.
D. decrease some project reserves.

6. Under which of the following circumstances would you use a Gantt chart
instead of a network diagram?

A. To show interdependencies between tasks

B. To track progress or report to the team
C. To create a work breakdown structure
D. To report to senior management
7. Which of the following is the best way to describe configuration
management?

A. The primary use of historical records

B. Created during scope verification
C. Another name for a completed work authorization system
D. A rigorous scope change control system

8. Which of the following is the very purpose of a fishbone diagram ?

A. determine the organization of the project.

B. explore past outcomes and apply them to the current project.
C. stimulate thinking, organize thoughts and generate
discussion.
D. show functional responsibilities and how they are related to one
another and to the objectives of the project.

9. Management wants to look at how a project is going. To make a valid

judgment, management should compare the project with which of the
following?

A. flowcharts.
B. benchmarks.
C. PERT charts.
D. Gantt charts.

10. Which of the following will be your position when you have just completed
a cost estimate on the project and you're assuming there's a 15+ACU-
chance to exceed this estimate?

A. above the mean.

B. below the median.
C. below the mean.
D. above the median.

11. What does the term +ACI-out of control +ACI- mean?

A. a data point is within 1-sigma.

B. several data points fall on the same side of the mean within
the upper and lower control limits.
C. someone on the team is upset.
D. a data point on a control charts falls inside the upper or lower
control limit.

12. Which of the following you should do first when a risk occurs during
 project execution and has a greater impact on the project than was
anticipated?

A. perform additional risk response planning.

B. execute the contingency plan.
C. create a risk transference plan.
D. create a workaround.

13. In case, a stakeholder wants to make a change to the work breakdown

structure that does not affect the time or cost of the project then which of
the following will be the best option for you?

A. Meet with management

B. Tell the stakeholder that this change cannot be made without
revising the project plan
C. Look for other impacts to the project
D. Make the change

14. Which of the following should be determined initially by a project manager

when he has just been notified of a cost increase from a seller?

A. another seller can provide it at the original cost.

B. another task can save money.
C. there is enough reserve to handle the change.
D. the task is on the critical path.

15. Which of the following would be the best way to determine the status of a
project when the buyer asks the project manager for the status of the
project?

A. Compare the number of people used on each task to the planned

number to be used
B. Compare the earned value management to the planned value
management
C. Compare the project performance against the integrated change
control plan
D. Compare the project performance against the project
baseline

16. What should you do first when a customer requests a change to the
project that will increase the project risk?

A. Change the risk management plan

B. Talk to the customer about the impact of the change
C. Include the expected value of the risk in the new cost estimate
D. Analyze the impacts of the change with the team
17. Which of the following is an indication of the upper and lower control limits
in a control chart?

A. acceptable range of variation in the process.

B. acceptable specification limits.
C. boundaries the customer will accept.
D. statistical control points for judging the success or failure of the
project.

18. Which of the following person would be primarily responsible to decide if

any changes are necessary when a project is plagued by changes to the
project charter?

A. Project sponsor
B. Project manager
C. Stakeholder
D. Project team

19. A project requires 100 widgets to be built in five weeks and the project
manager has just begun week three with an overall budget of +ACQ-
10,000. To date +ACQ-2,000 have been spent with 40 widgets built
successfully. In this situation what will the cost variance tell the project
manager about the project?

A. On budget.
B. Proceeding at 100+ACU- of the expected rate.
C. Getting +ACQ-2 of work for every dollar spent.
D. +ACQ-2000 under budget.

20. Measuring the height of one of the tables manufactured by your company
to determine whether it meets your quality standards is an example of
measuring what?

A. a sample.
B. a population.
C. statistical dependence.
D. statistical independence.

21. The current update to the schedule performance report shows no variance
in the schedule. Basing on this you tell the client that the project is on
time. If your team members know that you just missed a major milestone
and the project will not meet its startup date then what is this called?

A. Poor schedule planning.

B. Poor scope management planning.
 C. Poor team trust.
D. Poor communication management planning.

22. After two months of the start of designing the project, the customer
requested a modification to the product. The changes were made without
notifying the project manager. The changes resulted in different final
results in the tests than expected. This scenario is an example of which of
the following?

A. Poor definition of the test plan

B. Poor adherence to the communication plan
C. Poor development of the quality management plan
D. Poor use of scope change control

23. You are a project manager for a small construction project that is
budgeted for +ACQ-72,000 over a six week period and as of today +ACQ-
22,000 of the budget has been spent. To complete work that is originally
expected would cost +ACQ-24,000. Being a project manager according to
your schedule, you should have spent +ACQ-30,000 by this point.
Considering the above facts what is the situation of your budget?

A. on budget.
B. over budget.
C. under budget.
D. not having enough information provided.

24. If a project team budgeted+ACQ-3,000 for the work performed and has
spent +ACQ-4,000 to date then what will be the cost variance when they
budgeted +ACQ-5,000?

A. +ACQ-1,000
B. +ACQ-2,000
C. (+ACQ-1,000)
D. (+ACQ-2,000)

25. You are deciding whether to lease or buy an item for the project. The
daily lease cost is +ACQ-240 and the cost of purchasing the item is
+ACQ-6,800 for the investment cost and +ACQ-70 for the daily cost. How
many days will it take for the lease cost to equal the purchase cost?

A. 80
B. 55
C. 40
D. 35

26. Which of the following is a helpful tool in focusing on the most difficult
 issues that represents information presented in its order of priority?

A. A fishbone diagram
B. A Pareto chart
C. Flow charts
D. A control chart

27. If a management team will continue working on a project that has spent
+ACQ-500,000 and the original estimate for work completed to date was
+ACQ-200,000 then what is the difference between the actual cost and
the original estimate (+ACQ-300,000) known as?

A. sunk cost.
B. example of how bad the schedule was.
C. customer cost.
D. direct cost.

28. When it comes to changes, the project manager's attention is best spent
on which of the following?

A. making changes.
B. preventing unnecessary changes.
C. informing management of changes.
D. tracking and recording changes as they happen.

29. Suppose the project has just begun and one of the stakeholders asks the
project manager about making a change to the format of the deliverable
for task Y. If she wants to know how to go about submitting the change
for review then the project manager should direct her to which of the
following?

A. the change control plan.

B. the change control board.
C. the communication plan.
D. the sponsor.

30. When the project stakeholders are invited by a project team to help them
inspect quality of the project, then what would not be the output of the
activity?

A. Completed checklists
B. Quality management plan
C. Acceptance decisions
D. Rework
31. You are the project manager of a project that is seriously delayed. Earned
value analysis shows that the project needs to be completed 10+ACU-
faster than the work has been going. To get the project back on track,
management wants to add 10 people to a task currently assigned to one
person, but you disagree and tell that noting of such plans will increase
the speed. Which of the following principle are you using?

A. Fast tracking.
B. Life-cycle costing.
C. Earned value.
D. Law of diminishing returns.

32. Being the project manager what would be better for you, if you are
spending a lot of time solving problems that arise during project
execution?

A. Implementing risk response plans.

B. Having the team solve the problems.
C. Performing sensitivity analysis.
D. Executing the risk management plan.

33. If the management wants to know how long the project will take without
the nine resources per month that are committed to your project earlier
then what kind of activity is this called?

A. Leveling
B. Crashing
C. Fast tracking
D. Floating

34. What would be the range of estimates that will involve the LEAST risk if it
is assuming that the ends of a range of estimates are 3 sigma from the
mean?

A. Optimistic +AD0- 26 days, most likely +AD0- 30 days,

pessimistic +AD0- 33 days
B. 22 to 30 days
C. 30 days, plus or minus five days
D. About 28 days

35. You are the project manager of a six month project and have held bi-
weekly meetings with your project sponsors. After five-and-a-half months
of work the project is on schedule and budget, but the sponsors are not
satisfied with the deliverables. This results in delay of project completion
by one month. What is the most important process that could have
prevented this situation?
 A. scope planning.
B. scope change control.
C. risk monitoring and control.
D. schedule control.

36. You are the project manager of a project that has had a major defect. You
have involved the project team and process engineers in analyzing the
situation. If one of the groups says that the real fault is the age of the
equipment and another says it is the lack of a material for the correct
quality then you decide to use an Ishikawa diagram to address the root of
the problem. In this situation, the group is said to be involved in which of
the quality management process?

A. Quality control
B. Quality analysis
C. Quality planning
D. Quality assurance

37. Consider the following information:

The project was budgeted for +ACQ-72,000 over a six-week period.
As of today, you've spent +ACQ-22,000 of your budget to complete work
that you originally expected to cost +ACQ-24,000.
According to your schedule, you should have spent +ACQ-30,000 by this
point.
What is the status of your project?

A. behind schedule.
B. on schedule.
C. ahead of schedule.
D. having not enough information provided.

38. A team member notices that the plan worked only marginally during the
implementation of a contingency plan. What should he recommend for, if
there were three similar contingencies plans developed for other risks that
have not yet happened?

A. A project change request

B. A workaround
C. A risk responsibility chart review
D. New risk rating matrix

39. The widget production project is well underway. The requirements are
clear that each widget must weigh between .320 and .325 ounces. The
first day of test production resulted in 1247 widgets. Of the widgets
inspected 47+ACU- fell within the acceptable weight range. For which of
 the following this is an example?

A. Variable sampling
B. Control charting
C. Attribute sampling
D. Flow charting

40. During a project team meeting, a team member suggests an enhancement

to the scope of work that is beyond the scope of the project charter. The
project manager points out that the team needs to concentrate on
completing all the work and only the work required. Which of the following
is this example of?

A. scope management.
B. change management process.
C. scope decomposition.
D. quality analysis.

41. The customer wants to expand the project scope after the performance
measurement baseline has been established. The customer needs to
follow which of the following procedure?

A. Time management
B. Scope control
C. Configuration management
D. Cost control

42. The testing results for a new computer modulation project indicate a
problem with the on-board computer sensors. If the project manager calls
a meeting with the team to analyze the problem then he is said to be
involved in which of the following?

A. quality management.
B. quality control.
C. quality assurance.
D. quality planning.

43. A project manager faces a problem with how two of the parts fit together
on the new computer and how the software uploads to the system. To
plan a strategy for resolving these problems, it is best to determine
whether the problems are:

A. impacting quality.
B. non-conforming.
C. normally distributed.
D. statistically independent.
 44. Which approach is most often used when current variances are seen as
typical of future variances?

A. EAC = AC + ETC
B. EAC = AC + BAC – EV
C. EAC = ( AC + (BAC – EV)/CPI)
D. EAC = ( AC + (BAC + EV)/CPI)

45. An increase in quality can result in increased productivity, increased cost

effectiveness and what else?

A. increased risk.
B. decreased cost risk.
C. lower customer satisfaction.
D. decreased morale.

46. When two people on the same project team found that they are working
on the same scope of work then it is due to lack of which of the following?

A. a matrix organization.
B. good work breakdown structure.
C. status meetings.
D. sponsor direction.

47. Which of the following includes reviewing the work products and results to
ensure that all were completed satisfactorily and formally accepted by all?

A. Risk management
B. Quality control
C. Change control management
D. Scope verification

Closure

1. Which of the following is not included in Outputs of administrative closure?

A. a risk management plan.

B. project archives.
C. lessons learned.
D. formal acceptance.

2. Which of the following is not required to bring a project to closure?

A. Update the project plans

 B. Obtain sign off from the customer
C. Perform project feedback with the team
D. Review project documentation for completeness

3. Which of the following is a most common problem in administrative

closure?

A. Retaining resources to complete the project

B. Completing the quality assurance plan
C. Obtaining scope verification
D. Completing a project charter

4. Which of the following is the main purpose of the procurement audit?

A. Loosely review the project

B. Acknowledge substantial completion
C. Identify the successes to transfer to other procurements
D. Validate that costs charged to the contract are valid and correct

5. All the technical work of the project is completed. Which of the following
still remains to be done?

A. Project budget
B. Lessons learned
C. Risk management plan
D. Staff management plan

6. Which of the following are the outputs of the Contract Closeout process?

A. Project archives, contract file

B. Contract file, formal acceptance and closure
C. Project archives, formal acceptance and closure, contract file
D. Contract file, formal acceptance and closure, lessons learned

7. Two of the team members are currently documenting and verifying the
product. The other two are collecting project records, analyzing project
success and archiving lessons learned. In this case the team is engaged
in which of the following?

A. Administrative closure
B. Contract administration
C. Performance measurement documentation
D. Contract closure
8. Your company and its seller are in the middle of a long dispute over the
costs of terminating the contract. You determine that the only way to
resolve the problem is to have it heard and resolved by a neutral party. As
a project manager, you should use which of the following?

A. arbitrator.
B. lawyer.
C. functional resource manager.
D. conflict solution expert.

9. As a project manager, you are finalizing a project that has repeated

problems with cost conformance. You are concerned about what the
management will say. In such a case, it would be better to use which of
the following to evaluate performance?

A. A list of complaints from senior management

B. The project budget
C. The CPI
D. The last Gantt chart

10. What is the status of the contract in case a seller completes the work as
specified, with a clear scope but the buyer is not pleased with the results?

A. Waived.
B. Null and void.
C. Incomplete.
D. Complete.

11. A mentor is worried about the first procurement audit he is going to face.
When he approaches you for help, as a project manager what is the
reason or the explanation you give to avoid his worry?

A. It makes sure costs are in line with the project.

B. It makes sure the seller is following the contract.
C. It makes sure the contract is being followed.
D. It identifies successes and failures that warrant transfer to
other procurements.

12. In which of the following phase is the project when the project team has
completed all the work specified in the contract scope of work and the final
deliverable has been sent to the client?

A. Closure
B. Completion
C. Scope verification
D. End of execution
 13. After completion of administrative closure for the project execution phase
you will have project archives, formal acceptance and what else?

A. statement of work updates.

B. project reports.
C. performance measurement documentation.
D. lessons learned.

14. None of the stakeholders were confident the project would meet the end
date. Due to this reason instead of celebrating the end of the project, they
are breathing a sigh of relief. Which of the following is not a reason for the
project to have difficulty?

A. Lack of milestones
B. Lack of a staffing management plan
C. Lack of a payback period
D. Lack of a communication plan

Professional Responsibility

1. You are told to pay a US $6,000 fee to the government permit officer to
obtain the facility permit required by law to start construction visiting the
country where a new branch office is being built. This is a standard
practice and is required by the law. Which of the following step you should
take?

A. Have the customer pay the fee

B. Refuse to pay the fee
C. Have the construction company pay the fee
D. Pay the fee

2. The software development project is not going well. There are over 50
stakeholders who are not agreeing on the project objectives. One
stakeholder believes the project can achieve a 40% improvement while
another believes a 70% improvement is possible. The project manager
thinks a 20% improvement is more realistic. What is the BEST course of
action in such a case?

A. Move forward with the project and hope more information comes to
light later to settle the issue
B. Average the numbers and use that as the goal
C. Perform a feasibility analysis
D. Ask the sponsor to make the final decision
 Explanation: This type of issue must be settled early in the project
because the content and extent of the entire project plan depends on the
deliverables and objectives. The best way to resolve the issue is choice C,
which is a problem solving method. The other choices are really
smoothing or forcing.

3. The management of WIPRO has decided that all orders will be treated as
"projects". The project managers will be used to update orders daily,
resolve issues and ensure that the customer formally accepts the product
within one month of completion. The revenue from the individual orders
can vary from US $1000 to US $250,000. There is no need of project
manager to perform planning or provide documentation other than daily
status. How can we define such a situation?

A. Because each individual order is a "temporary endeavor", each

order is a project. This is truly project management.
B. This is program management since there are multiple projects
involved.
C. This is a recurring process.
D. Orders incurring revenue over US $100,000 would be considered
projects and would involve project management.

Explanation: "Project management is the application of knowledge, skills,

tools, and techniques to project activities to meet project requirements.
Project management is accomplished through the use of processes such
as: initiating, planning, executing, controlling, and closing." This situation is
a recurring process, not a unique project.

4. The project manager's boss and the head of engineering of WIPRO

company discuss about changing a major task. After the meeting, the
boss contacts the project manager and tells him to make the required
changes. This is an example of which of the following?

A. Management attention to scope management

B. Management planning
C. A project coordination position.
D. A change control system

Explanation: A project coordinator has some authority but management

handles important decisions. This is an example of a project coordinator

5. You are in the middle of a new product development project for Wipro
Company. You discover that the previous project manager made a US
$300,000 payment that was not approved in accordance with the company
policies. Luckily, the project CPI is 1.2. What should you do now?
 A. Bury the cost in the largest cost center available
B. Put the payment in an escrow account
C. Contact the manager
D. Ignore the payment

Explanation: In a publicly traded company, all transactions must be

authorized and reported to stockholders using proper accounting
standards.

6. You are checking a calendar of a team member to schedule a meeting.

You found that the member has scheduled a meeting with key stakeholder
without informing you. What is the BEST approach that would be from
you?

A. Avoid mentioning it to the team member but continue to watch their

activities.
B. Notify your boss about the problem.
C. Address the concern with the team member.
D. Address the concern with the team member's boss.

Explanation: The direct approach is best.

7. The project manager is having a very difficult time keeping a project

schedule on track. The project is 15 months long and requires 250 people
to complete. All the project problems have been fixed to the project
manager's satisfaction. The SPI is currently .67, the CPI is 1.26, and there
are 25 tasks on the critical path with the project PERT duration as 25.
Under these circumstances the monthly status report should comment
which of the following about the project?

A. Has too many people assigned to it.

B. Is behind schedule.
C. Cost is behind budget.
D. Is too risky.

Explanation: The only data that definitely tells something is SPI. Less
than one is bad, so the project is currently predicted to be behind
schedule.

8. At the stage of the completion of the project, the project manager realizes
that he needs to decrease project costs. After researching options, he
comes up with the following choices. Which of the following choices would
Decrease Project costs?

A. Change to component A from Component B. Component A costs

more to purchase but has a lower life-cycle cost than B.
 B. Change task A to be completed by resource B instead of resource
C. Resource B is a more experienced worker.
C. Move tasks B and H to occur concurrently, and take the risk of a
30% increase in the need for five more resources later.
D. Delete an acceptance test from the project plan.

Explanation: Choice A will not decrease project costs, just costs over the
life of the solve the problem. Choice A will not solve the problem. Choice B
will almost always lead to higher costs, and choice C could affect costs
later.

9. You've been assigned to take over the management of a project that is

half-complete according to the schedule. You have discovered that the
project is running far behind schedule. The project will probably take
double the time originally estimated by the previous project manager. But
the upper management has been told that the project is on schedule.
During such situations what is the best action that can be taken by you?

A. Try to restructure the schedule to meet the project deadline

B. Report your assessment to upper management
C. Turn the project back to the previous project manager
D. Move forward with the schedule as planned by the previous project
manager and report at the first missed milestone

Explanation: It is your responsibility to keep upper management

accurately informed of possible schedule and budget overruns.

10. Assume that you are halfway through a major network rollout. There are
200 locations in Banglore with another 20 in Mumbai. A software seller
has released a major software upgrade for some of the equipment being
installed. The upgrade provides the customer with functionality requested
by them which is not available at the beginning of the project. What is the
BEST course of action that can be taken under such circumstances?

A. Continue as planned, your customer has not requested a change

B. Inform the customer of the upgrade and the impacts to the
project's timeline and functionality
C. Implement the change and adjust the schedule as necessary
because this supports the customer's original request
D. Implement the change to the remaining sites and continue with the
schedule

Explanation: Because the schedule and scope are already approved, all
changes must go through the change control process that was defined
during the project planning process.
11. While you are working on research and development project, your
customer asks to include a particular component in the project. You
realize that this will be new work, and you are in shortage of funds. What
is the immediate action that can be taken by you?

A. Delete another lower priority task to make more time and funds
available
B. Use funds from the management reserve to cover the cost
C. Follow the contact change control process
D. Ask for more funds from the project sponsor

Explanation: The request from the customer is a change and should be

handled as a change. Choice A and B border on unethical.

12. You are a project manager for one of many projects in a large and
important program for WIPRO. At a high-level status meeting, you have
noticed that another project manager has reported his project on
schedule. Looking back on your project over the last few weeks, you
remember many deliverables from the other project arrived late. What is
the action that should be taken?

A. Meet with the program manager

B. Develop a risk control plan
C. Discuss the issues with your boss
D. Meet with the other project manager

Explanation: Professional responsibility dictates that you should confront

the situation first with the other project manager.

13. You have always been asked by your management to cut your project
estimate by 20% after you have given it to them. The scope of your new
project is unclear and there are over 50 stakeholders. Management
expects a 35% reduction in downtime as a result of the project. Which of
the following is the BEST action to be taken in this situation?

A. Re-plan to achieve a 45% improvement

B. Reduce the estimates and note the changes in the risk
management plan
C. Provide an accurate estimate of the actual costs and be able to
support it
D. Meet with the team to identify where you can find 10% savings

Explanation: If your estimates are accurate, management's only options

are to reduce scope or quality. Reducing good estimates only gives a false
sense of security; as you execute the plan, you will overrun your cost
estimates.
14. While you are in the middle of the project, you discover that the software
seller for your project is having major problem of keeping employees due
to a labor dispute. Many other projects in your company are using that
company's service. What should you do in this situation to overcome the
problem?

A. Attempt to keep the required people on your project

B. Tell the other project managers in your company about the
labor problem
C. Contact the company and advise it that you will cancel its work on
the project unless it settles its labor dispute
D. Cease doing business with the company

Explanation: There is no indication that the labor dispute has caused any
problems, so there is no need to cease doing business with the corn any
or to pull them off the project. The best choice would be to inform others in
your company.

15. You found out that a major subcontractor for your project consistently
provides deliverables late. The subcontractor approaches you and asks
you to continue accepting late deliverables in exchange for a decrease in
project costs. For which of the following is the above an example?

A. Confrontation
B. Compromise
C. Smoothing
D. Forcing

Explanation: The problem is being resolved because both parties are

giving up something. This is a compromise.

16. The Management has promised you a part of the incentive from the
customer if the project is completed early. Later while finalizing a major
deliverable, your team informs you that the deliverable meets the
requirements in the contract but will not provide the functionality the
customer needs. If the deliverable is late, the project will not be completed
early. What action should be taken in such a situation?

A. Provides the deliverable as it is

B. Inform the customer of the situation and work out a mutually
agreeable solution
C. Start to compile a list of delays caused by the buyer to prepare for
negotiations
D. Cut other tasks in a way that will be unnoticed to provide more time
to fix the deliverable
 Explanation: The ethical solution is to talk with the customer. You might
still be able to win the incentive fee and find a mutually agreeable solution.
Think of the good will that will come from telling the customer.

17. While testing the strength of concrete poured on the project, you notice
that over 35% of the concrete does not meet your company's quality
standards. You feel certain the concrete will function as it is, and you don't
think the concrete need to meet the quality level specified. What is that
you need to do?

A. Change the quality standards to meet the level achieved

B. List in your reports that the concrete simply "meets our quality
needs"
C. Ensure the remaining concrete meets the standard
D. Report the lesser quality level and try to find a solution

Explanation: Choice C simply withdraws from the problem and is

therefore not the best solution. Can you explain why A and B are
unethical? The only possible choice is D. That choice would involve quality
and other experts to find a resolution.

18. Suppose you are the project manager for a new international project, and
your project team includes people from four other countries. Most of the
team members have not worked on similar projects before and the project
has strong support from senior management. What is the BEST thing you
can do to ensure that cultural differences do not interfere with the project?

A. Spend a little more time creating the work breakdown structure and
making sure it is complete
B. As the project manager, make sure you choose your words
carefully whenever you communicate
C. Ask one person at each team meeting to describe something
unique about their culture
D. Carefully encode all the project manager's communications

Explanation: You should have noticed that choices A and C involve more
people then just the project manager. Since this is an issue involving
everyone, everyone should be involved. Choice A may be a good idea in
all cases, however, it does not specifically address cultural issues.
Therefore, the answer must be C.

19. A project manager discovers a defect in deliverable to the customer under

contract. The project manager knows that the customer does not have the
technical understanding to notice the defect. The deliverable technically
meets the contract requirements, but it does not meet the project
 manager's fitness of use standard. What should the project manager do in
such a situation?

A. Issue the deliverable and get formal acceptance from the customer
B. Note the problem in the lessons learned so future projects do not
encounter the same problem
C. Discuss the issue with the customer
D. Inform the customer that the deliverable will be late

Explanation: Although the deliverable meets the contractual

requirements, it is best to bring the problem to the customer’s attention so
an option that does no harm can be found.

20. You have been assigned as project manager for a new

telecommunications project. There are many risks on this project but no
one has evaluated them to access the range of possible project outcomes.
What should you do?

A. Risk identification
B. Risk quantification
C. Risk response planning
D. Risk monitoring and control

Explanation: This is a new project and even though assessing the range
of possible outcomes is done in a later step, risk identification should be
done first.

21. The management of WIPRO Company tells a project manager to

subcontract part of the project to a company that management has worked
with many times. Under these circumstances, the project manager should
be MOST concerned about which of the following?

A. Making sure the company has the qualifications to complete

the project
B. Meeting management exceptions of time
C. The cost of the subcontracted work
D. The contract terms and conditions.

Explanation: This is a non-competitive procurement. Under these

circumstances, the biggest concern is choice A.

22. The customer on a project tells the project manger that he has run out of
money to pay for the project. What is the action that has to be taken by the
project manager initially?

A. Shift more of the work to later in the schedule to allow time for the
 customer to get the funds
B. Reduce the scope of work and enter closure
C. Release part of the project team
D. None of these

Explanation: Choice B really means "provide the customer with whatever

value you can for the money already spent and stop work." It is ethical to
try to provide value or deliverables and not just stop work

23. You are the project manager for a large project under contract with the
government. The contract is for two year and the multi-million project is
signed six months ago. You were not involved in contract negotiations or
setting up procedures for managing changes. But now you are flooded
with changes from the sponsor and from people inside your organization.
Who is normally responsible for reviewing major changes to the
project/contract formally?

A. The change control board

B. The contracting/legal department
C. The project manager
D. Senior management

Explanation: It is the role of the change control board to review and

approve changes. That board may include people representative of all of
the other choices.

24. The engineering department wants the project objective to be a 20%

improvement in throughput. The information technology department wants
no more than 10% of its resources to be used on the project. The sponsor,
who is also the boss, wants the project team to decrease tax liability. What
is the BEST thing that can be done?

A. Put a plan together that meets all the objectives.

B. Have these people get together and agree on one objective.
C. Include the engineering and information technology objectives
but hold further meetings regarding the sponsor's objectives.
D. Include only the sponsor's requirements

Explanation: Did this one catch you? All deliverables must be

quantifiable. The sponsor's deliverable cannot be measured and therefore,
needs more work. That means choice A is not correct. All parties rarely
agree on all objectives. All the objectives should be met but they must be
correct. You need to have more discussions with the sponsor so you can
make the objective quantifiable

25. The previous project manger for the project in your company managed it
 without much project organization. There is a lack of management control
and no clearly defined project deliverables. Which of the following would
be the BEST choice for organizing the project in a better way?

A. Adopt a life-cycle approach to the project

B. Develop lessons learned for each phase
C. Develop specific work plans for each phase of the project
D. Develop a description of the product of the project

Explanation: Choice D will help, but not help both control and
deliverables for each phase. Choice C would help control each phase but
would not control the integration of the phases into a cohesive Whole.
Choice B would help improve subsequent phases but would do nothing for
control and deliverables. Effective project management requires a life-
cycle approach to running the project. Choice A is t-Re only answer that
covers both control and deliverables.

26. You are taking over a project and noticed that six other individuals have
signed the project charter. Which of the following should be MOST
concern for you?

A. The character was created during planning

B. Spending more time on configuration management
C. Getting a single project sponsor
D. Determining the reporting structure

Explanation: This situation implies that there are six areas concerned
with this project. In addition to added communication requirements, you
should be concerned with competing needs and requirements impacting
your efforts on configuration management.

27. You are the project manager for a large construction project. The project
objectives is to construct a set of outbuildings to house the Olympic
support team that will be arriving in your city 12 months form the project
start date. You've been given a budget of $20 million to complete this
project. Resources are easily attained. Which of the following of the triple
constraints is the primary constraint for this project?

A. Time, because the data cannot be moved

B. Money, because the budget is set at $20 million
C. Resources, because they're not fixed
D. Quality, because the buildings have to be functional and safe

28. You are project manager for a large construction project. The project
objective is to construct a set of outbuildings to house the Olympic support
team that will be arriving in your city 12 months form the project start date.
 Resources are not readily available as they are currently assigned to other
projects. An expert crane operator is needed for this project two months
from today. Which of the following skills will you use to get the crane
operator assigned to your project?

A. Negotiation and influencing skills

B. Communication and organizational skills
C. Communication skills
D. Problem-solving skills

29. You are project manager with technical expertise in the pharmaceutical
industry. You've decided to try your hand at project management in the
entertainment industry. Which of the following is true?

A. You will likely be successful because communication skills are

your strong suit. You anticipate having technical experts on
your project team to address industry specifies that you're not
familiar with.
B. You will likely be successful because you organizational skills are
excellent. You anticipate having technical experts on your project
team to address industry specifies that you're not familiar with.
C. You will probably be successful because you have a friend in the
entertainment industry that has briefed you on all the important
aspects of this project that you'll need to know. You anticipate
having technical experts on your project team to address industry
specifies that you're not familiar with.
D. You will probably not be successful because you have little
knowledge of the entertainment industry even though you anticipate
having technical experts on your project team to address industry
specifies that you're not familiar with.