1.

Which of the following is NOT an example 4) Your supervisor praises you publicly on
of verbal communication? the results of a successful project. You
Answer: The applicant arrives 30 minutes received invaluable help on this particular
before the scheduled job interview. assignment from a co-worker who wasn’t
2. Before you can lead others, you need to named. What should you do?
know and understand yourself first. What Answer: Tell your boss that credit should
principle of communication is reiterated by also go to the co-worker.
this statement? 5)
Answer: There is a greater focus on self. 6) Which is NOT a principle of nonverbal
3. One difference between verbal and communication?
nonverbal communication is that verbal Answer: It is possible not to communicate
communication is nonverbally.
Answer: usually continuous 7) Your colleagues have been passed over
4. In non-verbal communication, what for a promotion, and you’ve been informed
function is indicated when somebody is that you got it. But the announcement date
pointing and nodding his/her head while becomes delayed due to your supervisor’s
speaking? other priorities. In the meantime, there is
Answer: reinforcing function growing speculation among the staff, and
5. The following are examples of specialized one of your co-workers asks if you’ve heard
words/phrases used in human resource anything about it. What approach do you
management; career alternative…type of take?
verbal communication do these belong to? Answer: Wait it out until your supervisor is
Answer: jargon communication ready.
6. Which of these is a chronemic message 8) In communication, clarity means getting
that indicates status? your message across so the receiver will
Answer: Employees are rarely late for understand what you are trying to convey.
appointments with their supervisors, The following are specific ways to achieve
although supervisors may be late without clarity except:
penalties Answer: Omit expressions that irritate, hurt
7. Which of these statements almost always or belittle.
requires verbal communication and would be 9)
difficult to express nonverbally? 10) Communication has become one of the
Answer: “the recent budget fiasco could most important aspects of management. It
have been prevented by better statistical helps management in attaining the following
analysis” except:
Answer: helps increase distractions in the
1) What does verbal communication cover? workplace
Answer: Oral and written 11) Marking your spot at a library or
2) What should be considered when using restaurant table by leaving a sweater and
nonverbal cues? backpack illustrates a type of
Answer: Level of social/emotional Answer: territoriality.
intelligence, culture, and unawareness. 12)
3.) 13)
14)
15) 8) Inequality and complexity are the Achilles’
heels of globalization. What does the
LESSON 2 sentence mean?
1) In India, what do vegetarian Hindus Answer: Globalization has its
typically not eat? disadvantages.
Answer: Meat, fish, seafood and eggs 9) Why is the question, “You are attending
2) You are managing a local team in China. the prom, aren’t you?” inappropriate?
How do you respond to the fact that after Answer: Confusing for non-native speakers
several weeks in your role nobody in the 10) What is the belief of both the horizontal
team seems able to make eye contact with and vertical collectivism about the self?
you? Answer: member of a group
Answer: You are worried that the team don’t 11) In Singapore, the 6:1 ratio for
trust or respect you as they can’t look you employment is being practiced. This means
firmly in the eye. that for a company, 6 applicants to be hired
3) In many Asian countries, emphasis is are Singaporeans while only 1 is a foreigner.
placed on context than the communication What cultural issue is being shown in the
itself. What does the statement mean? given scenario?
Answer: Asians worry more about the Answer: race identity
outcome of communication than the use of 12) When people in the workplace clash
words. because of their values and attitudes brought
4) Every person we meet is facing an inner by their own norms and practices, what issue
battle he alone can overcome. Which is NOT affects communication?
the right way to make the given sentence Answer: cultural
genderneutral? 13) When culture is considered as dynamic,
Answer: Every person we meet is facing an what does it mean?
inner battle he/she alone can overcome. Answer: It is evolving
5) What one piece of advice would you give 14) What language sensitivity issue is
to a colleague embarking on their first addressed in the statement: In Japan, people
professional international assignment? with hearing impairments can cross the
Answer: Be aware that your new colleagues street safely because the street lights are
may work differently to how we do and be accompanied by sounds?
ready to adapt your usual style. Answer: Disabilities
6) Which of the following is considered poor
etiquette in Japan?
Answer: Placing your chopsticks upright in
your food
7) Globalization is the communication and
assimilation among individuals, ethnicities,
races, institutions, governments of various
nations supported by technology
and compelled by international trade. Due to
globalization, people have become exposed
to
Answer: diversity