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Developing KIOSKs-Touch Based Interactive Information System

Article · October 2017

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 International Journal of Computer Science and Information Security (IJCSIS),
Vol. 15, No. 10, October 2017

Developing KIOSKs - Touch Based Interactive

Information System

Dr. Zameer Ahmed Adhoni Ms.Sadaf Ambreen

College of Computer – Information Technology College of Computer – Information Technology
Department Department
Qassim University Qassim University
Qassim, Kingdom of Saudi Arabia Qassim, Kingdom of Saudi Arabia
[email protected] [email protected]

Dr. Muhammad Nazrul Islam Mr.M.Sajid Mohammadi

College of Computer – Computer Science College of Computer – Computer Engineering
Department Department
Qassim University Qassim University
Qassim, Kingdom of Saudi Arabia Qassim, Kingdom of Saudi Arabia
[email protected] [email protected]

Abstract-This paper aims to provide a detailed account of the

research and development efforts put in the design and
development of a complete and comprehensive touch based
interactive information systems KIOSKs. This will make all the
Information and Feedback sections accessible to the audience
whether they are using laptops, PCs, mobile, tablet, or personal
digital assistants. In its completed form, the system will cover
almost all information related to students for providing feedback
and accessing important information related to the college such as
up to date information of college, labs, and courses and providing
feedback. This will provide a specific interface, enabling quick
access. Such a system is very useful in providing interactive
information based on user feedback. KIOSKs technology utilizes
touch-based interfaces for easy access and interaction,
communication between students and university administration. It
will also simplify various day to day operation and enhance the
experience of the students and university staffs alike. Figure 1. A KIOSKs
Keywords:- Kiosks, Interactive system,Touch-based

I. INTRODUCTION What is KIOSKs?

In Recent years, a variety of touch based interactive A touch screen KIOSKs is a physical (hardware and
information systems have been developed to cater for the needs software) addition to a business or an organization that invites
of users. A touch based interactive information system called human interaction. KIOSKs can be in various shapes and sizes,
KIOSKs. Such systems are very useful in providing information from a simple countertop iPad to a 55-inch industrial LCD
based on user feedback. These systems are usually found in monitor housed in a custom surround and sealable against dust
places like airports, business centers, banks, universities and and water. They can assist in providing, services, information,
other places. This system was developed for university students, or self-service.
staffs and faculty members, with a focus on the processes carried Building KIOSKs for a university like Qassim University
out in Qassim University. For example, new students can be can be explained as follows. Providing correct information in an
guided through an interactive system that enables them to efficient way is a key to success for any organization. With the
register their courses in the university or provide feedback on the prevalence of Information Technology, information can
teaching environment. This system will reduce the burden for sometimes be best provided in a digitized and interactive way.
paper-work in many cases and in turn, will improve the This is very much true for an educational institution, where
efficiency of the existing system. dissemination of knowledge and information takes prime
interest. Digitization of educational systems can provide better

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 International Journal of Computer Science and Information Security (IJCSIS),
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learning environment and improve the whole system in terms of like food, etc. Touch based KIOSK has proven to be very
efficiency and correctness. KIOSKs technology utilizes touch- helpful in many areas [1]. Example of such usage include: use
based interfaces for easy access and interaction, to improve of touch devices in banks [4], retail malls [2] health KIOSK [5],
efficiency of university processes, communication between KIOSKs for blind users [6], information KIOSKs [7], use of
students and university administration. It will also simplify Computer KIOSKs for Breast Cancer Education [8] and
various day to day operation and enhance the experience of the popularity of tablet computers and touch enabled laptop can be
students and university staffs alike. taken as proof of this assumption. Moreover, touch reduces the
complexity of interaction and makes it more personal
To further illustrate the benefits of building KIOSKs, the
experience.
following case studies can be considered. Several activities that
happen at a reception center can be simplified and made easy An interactive KIOSKs is a computer-like device that
using information KIOSKs. One can avoid queue just for provides people with self-service access to products and
checking some information such as available courses, services. Kiosks are typically placed in retail stores, airports,
admission dates or any other notifications. Also, KIOSKs can hospitals, school campuses, company cafeterias, and other
automate the application process for various programs and places where personal computers are not available. Like a home
courses. Based on this discussion, some of the processes in a or office PC, a kiosks may provide Internet access for web
university that can be automated through KIOSKs are listed as surfing and email, tools for viewing multimedia files, and
follows. access to various software applications.
- Feedback system: Having a centralized feedback Unlike a regular PC, a KIOSKs typically performs only a few
system is considered a must in most organization. The specific tasks, is designed to be used by many different people,
system gets feedback and sends to central database and is often optimized for remote control and management.
from multiple devices. Then, it generates reports from Popular examples of interactive KIOSKs applications include
the feedback [3].
- The KIOSK can be table mounted also, in case a user Automated airline check-in systems: Major airlines like
wants to sit and browse. Delta, American and Continental have installed ticketing
The key module in this application is the Information KIOSKs in dozens of airports to reduce the wait time for
Section. The functionalities in this module include: admission passengers who are traveling without checked luggage.
inquiry, showing course information with details, searching
Interactive catalogs: Brick-and-mortar retailers like Staple
about staff/student details, displaying events/news/notices,
and Sears have seen dramatic successes with interactive
getting feedbacks and suggestions, photo/video gallery etc. The
catalogs. In fact, both of these companies found that customers
system has implemented for smart phones/tablets running using in-store KIOSKs spent about twice as much as typical
Android. store-only shoppers
II. RESEARCH OUTCOMES Recruiting KIOSKs: Retailers such as The Home Depot and
This paper aims at developing a touch based interactive Blockbuster use in-store KIOSKs to recruit new talent as well
as to provide remote training for existing staff.
information tool called KIOSKs, specifically for Qassim
University. A detailed list of functionalities has been listed so Benefit information KIOSKs: Microsoft, Pfizer, and other
that any student/faculty member needs, including reception, large enterprises use KIOSKs to give employees access to
crucial human resources and benefits information.
system feedback, etc.
The following are the main Contribution of this Paper: The advantages that KIOSKs bring are significant, and
1. One-stop information center that provides detailed and increasing numbers of companies are utilizing them to deploy
self-service applications. In fact, according to Forrester
up-to-date information about College of Computer, Research, 80% of brick-and-mortar retailers with an online
Qassim University. presence plan to install interactive terminals in their store. The
2. Help and assist users (especially students) to search for recent surge in the popularity of interactive KIOSKs can be
information about College of Computer, Qassim attributed to several factors. First, new technologies like web-
based applications reduce project costs and reduce the need for
University.
custom software development projects. Next, the widespread
3. Build a Student’s Feedback System. availability of Internet access provides KIOSKs owners with an
affordable way to connect all of their terminals together,
regardless of geographic location. Most significantly, though,
III. LITERATURE REVIEW KIOSKs represent a way to simultaneously lower overhead and
Touch based KIOSKs can simplify front desk tasks and improve customer and employee satisfaction. For example,
beyond in the universities. Use of proper application in KIOSKs sportswear retailer REI found that its network of 115 KIOSKs
that is connected to a backend system can help visitors or produced as many sales as a 25,000 sq. ft. store, for a fraction
students to do various tasks with ease and without waiting for a of the cost and with virtually no monthly overhead. And since
staff or waiting in a queue. Unlike physical people, KIOSKs can over 65% of consumers have made Internet purchases before,
be on all the time without need of break for any humanly things most find that in-store KIOSKs are a familiar and convenient
way to augment them in-store shopping experiences in recent

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years. C. Management Tasks

A. Key Benefits of KIOSKs Project
Although the Internet has reduced deployment costs for
interactive KIOSK networks, modern KIOSK projects still face
a number of potential technology pitfalls, including:
• Reliability, and the need for KIOSKs to run for long
periods of time without crashing or being rebooted
• Updating content on KIOSKs deployed at a large
number of locations
• Gathering data about how the KIOSKs are being used
• Fixing problems when no on-site service staff is
available.

B. KIOSKs Software
There are three categories of software that run on interactive
KIOSKs: operating system (OS) software, application software,
and management software. In addition, special development
tools may be used to create the application that run on the
interactive KIOSKs.

Figure 3. Illustration of Management Task of KIOSKs

Application Software A remote management package should enable administrators
to troubleshoot their KIOSKs remotely. Dramatically reducing
annoying crashes and costly on-site service visits. With the
ability to change settings and update software remotely, KIOSK
owners can apply the latest content, security patches and
Management Software antivirus software to their KIOSKs without ever making a
service call.

IV. RESEARCH METHODOLOGY AND DESIGN

Operating System This section describes the major components. Figure 4
illustrates the basic architecture of the application.

Figure 2. Three categories of soft wares that run on interactive KIOSKs

SERVICES

FEEDBACK KIOSKs DEPARTMENTS

Figure 4. Basic Architecture of the Application

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Vol. 15, No. 10, October 2017

Several aspects have been explored when designing. It has been

made sure that the system is clean, minimal and easy to read.
Figure 5. Illustrates the detailed architecture of proposed Local Test Environment: Local test environment with all
system. required applications and servers have been setup. Packages
such as Apache server with all required configuration, PHP5,
several PHP and apache modules etc., have also been setup.
CS MySQL has been installed to serve the database requirement
B. User Login Interface Design
IT The User login to the system by User login interface which
Department has been installed successfully. The user needs to register to the
system and create a user name and password, when users create
CEN Student
their own account they can set the password. The user also have
the possibility to reset their passwords
Services Feedback C. List of Departments and Information
KIOSKs
Faculty
This section contains the list of departments with a drop box
showing different departments. When the user clicks on any of
the department it will take him to the particular department.
Here in this pages he has different section like information,
Figure 5. Detailed Architecture of System study plan and feedback, once the user click on the information
the user will get the information regarding that department. The
information include the introduction to the department, goals of
A.System design the department, faculty information etc.
The System architecture of the student feedback web-based D. Study plan
system is shown in Figure 6.
This section contains the information related to the study
plan of the particular department.
As the college has two plans old and new, the user is able to
browse the information related to both the plans
E. Feedback
This section provides the user to give feedback. If the user
is student he can provide the feedback for the course, lab with
relate to the faculty who handles the course or the lab. The
student first need to select the course or the lab and then select
the faculty members name who handles the course or the lab if
the user is faculty he can provide the feedback related to the
labs. Once the feedback is provided the Admin has the only
right to view the feedback. The result of the feedback provided
both by the student and the faculty can be viewed by two ways
one is general way where it can be viewed as a table and in
another way it can be viewed as a chart which can be useful to
get the result more clearly. The result in the chart form provides
the chart for each question of the feedback
F. Services
This section provides different services to the user. These
services are
1. Calendar –provides the details of all the events and activities
in the college
2. GPA calculator –helps the user to calculate his GPA in that
particular semester
3. Method of registration- helps the student with the related
information required during the registration of courses during
Figure 6. Students feedback web based system each semester

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Figures 7, 8 and 9 illustrate the services of Admin Students Below steps illustrates the Faculty module
and faculty in brief respectively. Step1: Student Login to the system
Below steps illustrates the admin module Step2: Choose the feedback section
Step1: Admin Login to the system Step3: Choose the course, lab, for feedback
Step2: Add different information to the system Step4: Provide feedback.
Step3: Creates feedback for courses, lab and faculty Step5: logout
Step4: Manages the information add, update, delete etc.
Step5: Generate feedback report
Step6: View the report

Figure 9. Faculty Module

Figure 7. Admin Module V.THE IMPLEMENTATION

A. The Home Page Screen

Below steps illustrates the Student module
The home page screen has articles and resources coming
Step1: Student Login to the system from various sections. The main page of system consists of
Step2: Choose the feedback section different tabs like Home, Departments, Feedback, and Services
Step3: Choose the course, lab, faculty for feedback and about page. Screenshot1, displays the main menu, and
Step4: Provide feedback. underneath it shows the main sections of the site
Step5: logout Screenshot 1, is representing the main page of our system
which consists of different tabs like Home, Departments,
Feedback, Services and About page.

B. List of Departments
There is information about three departments of Computer
College named as Information Technology, Computer Sciences
and Computer Engineering as shown below in screenshot. Each
department has their separate information.

Figure 8. Students Module

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Screenshot 1. Main page

Screenshot 2. List of Departments

i.. Department pages:

All three department pages contain information about
department, feedback and study plan as shown in Screenshot 3.

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Screenshot 3. Department Sections

ii. Information page:

Providing the information for all departments (IT - CSC -
CEN) & list of faculty member’s names for each department.
Each department has separate page.

Screenshot 4. Department Information page

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iii. Study plan:

Providing the information about the study plan for all
departments (IT - CSC - CEN). Each department has separate
page. And has old study plan and new study plan.

Screenshot 5. Study Plan

Screenshot 6. Study Plan for old and new plan

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C. Feedback:
All three departments contain the same page for login to
feedback system login as admin or faculty or student as shown
in Screenshot 7

Screenshot 7. Feedback Login

To login their Home page they need University ID as login The faculty also can login to provide feedback for courses
and their SSN as password. The Home page will provide two and lab in similar way
options for viewing the results either for Labs or for the courses
feedback as shown in Screenshot 8.

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Screenshot 8. Course Feedback

Screenshot 9. Course Feedback questions

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Feedback Results
The below snapshot shows the result of feedback provided
for all courses If you select a table it will appear as below

Screenshot 10(a). Course Feedback result

If select as chart it will appear as below. Below is the result

in chart for each question

Screenshot 10(b). Course Feedback result

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V. CONCLUSION
This KIOSKs was developed to serve all students and
faculty at college of computer. It will serve many aspects of
college students and faculty. They will find all information
for each department. The student will find some services such
as GPA calculation and method of registration in courses in
Qassim university. Students and faculty members provide
feedback, which improves the quality of the college.
ACKNOWLEDGMENT
The authors would like to acknowledge the financial
support provided by the SRD QASSIM UNIVERSITY
under research work 1135-coc-2016-1-12-S/, entitled,
‘DEVELOPING KIOSKs –TOUCH BASED
INTERACTIVE INFORMATION SYSTEM’.
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