International Journal of Computer Science Trends and Technology (IJCST) – Volume 11 Issue 3, May-Jun 2023

RESEARCH ARTICLE OPEN ACCESS

Student Grievance App

P Adhi Lakshmi [1], M Tharak Ram [2], Ch Sai Teja [3],
M Vamsi Krishna [4] , S Pavan Malyadri [5]
[1]
Asst. Professor, Department of Computer Science and Engineering
[2], [3], [4], [5]
Student, Department of Computer Science and Engineering
[1], [2], [3], [4], [5]
QIS College of Engineering and Technology - Ongole

ABSTRACT
This Application will help the students in an college to register their grievances about their problems in their
college through a mobile application. It will provide a student to deliver his complaints and problems to the
management or principal or higher authorities to address the problem in a short period of time. This application
provides an interface to register one’s complained and follow it up. It provides a camera module which help
clicking up a picture of any problem that people are facing and upload its image along with the complaint.

I. INTRODUCTION based applications. python is a versatile and

Students if want to complaint against any issues in flexible language that makes it well-suited for
the campus they will not come forward as they developing complex systems like a student
think that if they will be cornered after giving grievance redressal platform. The system is
complaint. But in this app student’s identity is designed to be user-friendly, making it easy for
disclosed and need not get afraid of any thing. students to navigate and access all the necessary
Now-a-days, the scenario has changed. In today’s information.
world, more focus is given on the availability of the One of the key features of the student grievance
internet and thus using various applications present redressal system is the ability to track and monitor
in the android market. Now days we are supposed the progress of each complaint. This helps to
to manage our daily work on time, accurately, very ensure that all complaints are addressed in a timely
fast and with our satisfaction. So we are using and efficient manner, and that students are kept
various technologies in our life for fulfillment of informed of the progress of their complaints. The
our daily work. The main purpose of this project is system is also equipped with reporting and analysis
to help the student in knowing their place details tools to help university administrators understand
and getting their problems solved in online without the nature and frequency of complaints and make
going to the officer regularly until the problem is informed decisions to improve the educational
solved. Its main purpose is to provide a smart and experience for students.
easy way through Android Application for
Complaint registration and its Tracking. In today's The student grievance redressal system is an
fast-paced educational environment, students often important tool for promoting educational
encounter various challenges and issues during accountability. The system provides a mechanism
their time in college or university. These issues can for students to hold the university administration
range from academic concerns to administrative accountable for addressing their complaints and
problems and can have a significant impact on the concerns. This helps to ensure that the university is
student’s overall educational experience. In order meeting its obligations to provide a quality
to address these issues effectively, a comprehensive education experience for all students.
and effective student grievance redressal system is The development of a student grievance redressal
needed. system is a crucial step toward creating a more
A student grievance redressal system is a platform student-centric and accountable education system.
that provides students with a means of expressing By providing students with a platform to voice their
their concerns and complaints regarding their concerns, the system helps to ensure that all
educational experience. The primary objective of complaints are heard, addressed, and resolved in a
this system is to ensure that all student complaints timely and effective manner. Furthermore, the
are heard, addressed, and resolved in a timely and system is designed to promote a positive campus
effective manner. The system is designed to culture, promote student engagement, and promote
provide students with a user-friendly interface that educational accountability.
makes it easy to register their complaints and track The student grievance redressal system is an
their progress. innovative and important tool for improving the
The student grievance redressal system is educational experience for students. The system
developed using python, one of the most widely provides students with a means of expressing their
used programming languages for developing web- concerns and complaints and ensures that all

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International Journal of Computer Science Trends and Technology (IJCST) – Volume 11 Issue 3, May-Jun 2023

complaints are addressed in a timely and effective paper will focus on Higher Education service
manner. The system is equipped with features such quality management and improvement. The paper
as notifications, reporting, and analysis to improve aims to discuss these issues. The paper implements
the overall efficiency and effectiveness of the Schneider and Bowen's model of the three tiers of
grievance redressal process. The development of a service organizations and service quality
student grievance redressal system is a step towards management and improvement methods, in Higher
creating a more student-centric and accountable Education institutions.
education system.
The Application of Service-Oriented Architecture
II. LITERATURE SURVEY in E-complaint System [5] The paper tries to
improve the relationship between citizens and
A Prototype for Grievance Redressal System [1] government by presenting a new model based on
The System designed by the authors tells the service oriented architecture. The researcher tried
complete differences between the traditional to improve the relationship between citizens and
grievance system and the need for a computerized government by presenting a new model based on
grievance system. If the association is an academic Service Oriented Architecture( SOA). This study
institution, then this issue becomes more sensitive can also be helpful in other fields of government in
and important. Students are the most vulnerable terms of citizen acceptance and citizen adhesion.
entities at educational institutions often failing to The results of this study can be a good reference to
express themselves and sometimes fails to seek find out users ’ needs from complaints and the
proper support for the issues they face arising at significance of complaints in the body of
numerous levels. government.
All India Grievance Redressal Application [2] The Design and Implementation of Online students
paper published by the authors states the problems complaint [6] The paper provides a powerful and
faced during offline grievance and the preventative flexible system that can use anytime and anywhere
measures taken by creating the mobile application. by the students. It helps to manage and
The grievance enrollment systems have evolved in accommodate complaints fast and easily thus it can
numerous ways with the advancement in know the strength and weaknesses of its body as an
technologies to simplify the task. This paper educational services organization then it can
presents the architecture of a grievance redressal provide a better solution. The system used
operation where civilians can address any kind of prototype version is an improved machine version
complaint they're facing. The main focus of the of the structure, plan, and layout of the machine. It
project is pothole-related complaints. This used unified modeling language (UML) to make
operation will give easy access to people to put the abstraction of the program, PHP as a language
their complaints towards the government. program, and MySQL as the database. The end
State-Level Students Grievance Support System [3] result of the study is the grievance might be
The paper includes the importance of an easy and regarded as less difficult and quicker in addition to
fast grievance system that can be implemented for its assessment and responses.
state-level institutes. Students are an essential Grievances Redressal Mechanism of University
factor in an organization. The scholar may feel Students in India- Policy and Law[7] The study is
dissatisfied with the service .when he or she based on the analysis of complaints from students
receives a delay in services. To beat this, They in college and how to deal with them. The system
offer an optimized solution for the student includes exclusions from admission, withdrawal
grievances support system for improving the from studies, abandonment, attendance,
relationship between students and the university by participation in examinations, Non-issuance of
representing the model of an e- complaint web- admission tickets, unfair screening, delay in results,
based system. The prevailing system has machined issuance of graduation/grade reports, harassment,
processing through the panel, principal, head of the discrimination based on caste, race, religion,
department, and council premises. This design gender, etc.
overcomes the restrictions of the systems regarding
complication of submitting a complaint and An Online Grievance Redressal system [8] The
organizing it. In this way it constitutes a state- website is mainly aimed at reducing manual
position support system. processing and receiving all complaints about the
college, providing updates on complaints and
Managing and improving service quality in higher managing data handling complaints, and facilitating
education [4] The paper states the importance of the work of users and complaint resolvers. In the
Higher Education in our society, and how to system, the possibility to manage users and their
improve the services for scholars. Many Higher data complaints and their profiles can also be easily
Education institutions still ignore them at their own managed. The data can be easily viewed and
risk. It is especially true for service quality and this modified as needed. The complaint management

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International Journal of Computer Science Trends and Technology (IJCST) – Volume 11 Issue 3, May-Jun 2023

system also provides the ability to provide monthly • The problems can be easily solved.
reports used to maintain information number of • Can suggest a solution for solving the problems in
complaints resolved in a given month. It also a better way.
provides user verification.
A web portal for student grievance support system IV. CONCLUSION
[9] The project provides an optimized solution for This project provides a direct communication
Student complaint Support System. The model uses between the citizen and the municipal corporation.
a mechanism of conversion from manual to This will again help in registering the problems that
automation. By providing the system to students, one is facing in particular area and by continuously
complaints are recorded and checked by submitting following up them will result in a good, clean and
samples through the system. The proposed model is peaceful environment.
based on students and institutes.
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International Journal of Computer Science Trends and Technology (IJCST) – Volume 11 Issue 3, May-Jun 2023

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