Jabra
Engage 55
User manual
© 2022 GN Audio A /S. All rights reserved. Jabra ® is a
trademark of GN Audio A/S.
Made in China
MODEL: WHB050HS; WHB051HS; END070W;
DIV050
Declaration of Conformity can be found on
REV A
www.jabra.com/doc
1. Welcome.........................................5
2. What’s in the box..........................6
2.1 Stereo variant
2.2 Mono variant
2.3 Convertible variant
3. How to wear...................................9
3.1 Stereo/Mono headset
3.2 Convertible headset
3.3 How to change the convertible headset
EarGel size
3.4 How to change the convertible headset from
right to left
3.5 How to change the convertible headset
EarHook
3.6 How to change the convertible headset
wearing style
4. How to charge............................ 15
4.1 USB charging
4.2 Using the charging stand (optional)
5. How to connect.......................... 17
5.1 Connect the headset to a computer using
the Jabra Link 400
5.2 Manually pair a headset with a Jabra Link
400
5.3 Connect the headset directly to a computer
6. DECT adapter overview........... 20
6.1 Status LEDs
7. Software...................................... 21
7.1 Jabra Direct
7.2 Jabra Xpress
7.3 Firmware update
8. How to use ................................. 23
8.1 Stereo/Mono headset overview
8.2 Convertible headset overview
8.3 Call controls
8.4 Status LEDs
8.5 Conference mode
8.6 Multiple call handling
8.7 How to change voice prompt language
8.8 How to reset the headset or Jabra Link 400
9. Change settings using the voice
guided settings menu............... 31
10. Support........................................ 33
10.1 FAQ
10.2 How to care for your device
10.3 Replacement accessories
1. Welcome
ENGLISH
Thank you for using the Jabra Engage 55. We
hope you will enjoy it!
Jabra Engage 55 features
• Up to 150 meters/490 feet DECT wireless
range
• Goes beyond the highest DECT Security
Level C
• Stereo sound* and wideband audio,
optimized for speech clarity
• Pre-paired adapter for instant calls
• Durable USB DECT adapter is designed for
portability
• Lightweight to keep you comfortable all day
• Adjustable sidetone lets you hear your own
voice on calls
• SafeTone™ 2.0 for outstanding hearing
protection
• Works with all leading UC and contact center
platforms
• Certified for Microsoft Teams
• Busylight to prevent interruptions
• Up to 13 hours battery** with easy in-call
charging
* Stereo model only
**Stereo and mono variants. Convertible model has up to 9
hours battery life.
5
2. What’s in the box
ENGLISH
The Jabra Engage 55 comes with one of three
different headset styles: stereo, mono, and
convertible.
2.1 Stereo variant
USB-A version
Jabra Link 400 USB cable
USB-C version
Stereo headset Jabra Link 400 USB cable
Charging stand (Optional accessories)
USB-A USB-C
6
2.2 Mono variant
ENGLISH
USB-A version
Jabra Link 400 USB cable
USB-C version
Mono headset Jabra Link 400 USB cable
Charging stand (Optional accessories)
USB-A USB-C
7
2.3 Convertible variant
ENGLISH
USB-A version
Jabra Link 400 USB cable
Convertible headset USB-C version
Jabra Link 400 USB cable
Headband Neckband EarGels
Charging stand (Optional accessories)
USB-A USB-C
8
3. How to wear
ENGLISH
3.1 Stereo/Mono headset
The headset can be worn with the microphone
on the left or the right.
9
3.2 Convertible headset
ENGLISH
The headset can be worn on the left or the
right ear.
3.3 How to change the convertible
headset EarGel size
Large Small
Large Small
10
3.4 How to change the convertible
headset from right to left
ENGLISH
1 2
3 4
11
3.5 How to change the convertible
headset EarHook
ENGLISH
1. Adjust the earhook to fit your specific ear
shape.
2. P
lace the headset on your ear.
12
3. P
oint the microphone towards your mouth.
ENGLISH
4. E
nsure the earhook is fitted to the back of
your ear without a gap. Adjust the earhook if
necessary.
13
3.6 How to change the convertible
headset wearing style
ENGLISH
Headband Neckband
14
4. How to charge
ENGLISH
The stereo and mono headsets offer up to 13
hours of talk time, and the convertible headset
offers up to 8 hours.
4.1 USB charging
Connect the headset to a power supply using
the supplied USB cable. The status LED on the
headset will flash yellow to indicate the
headset is charging. It takes between 2.5 and 5
hours to fully charge the headset.
15
4.2 Using the charging stand (optional)
ENGLISH
The headset will charge whenever it is docked
in a charging stand that is connected to a USB
power supply. The status LED on the headset
and the battery icon on the charging stand will
flash yellow to indicate the headset is charging.
It takes approx. 1.5 hours to fully charge the
headset.
16
5. How to connect
ENGLISH
5.1 Connect the headset to a computer
using the Jabra Link 400
When purchased as a bundle, the headset and
the Jabra Link 400 come pre-paired. Simply
plug the Jabra Link 400 into your computer and
turn on the headset. It may take up to 15
seconds for the headset to be detected by the
computer. You may need to set the headset as
the output and input device in the sound
settings on your computer.
17
5.2 Manually pair a headset with a
Jabra Link 400
ENGLISH
To manually pair a headset with a Jabra Link 400:
1. Ensure the headset is
turned off. To turn off
the headset press and
hold the Call button se
c
5
for 5 seconds.
2. Press and hold the
Call button on the
headset for 4 seconds
until the LED flashes
c
blue and you hear a 4
se
tone. The headset is
now ready to pair.
3. Press and hold the
button on the Jabra
Link 400 for 1 second
to complete the
pairing with the c
se
1
headset. The LED will
turn solid blue when
the pairing is complete.
18
5.3 Connect the headset directly to a
computer
ENGLISH
1. Plug the supplied
micro-USB cable
into an available
USB port on your
computer.
2. Press and hold the Volume up button on the
headset while simultaneously plugging the
micro-USB cable into the headset. Once the
LED on the headset stops flashing green,
release the button.
3. The headset can now be selected as an audio
playback device on the computer. When the
headset is connected with the USB cable, call
controls and the Busylight on the headset
are not supported.
19
6. DECT adapter
overview
ENGLISH
Status LED
Pairing button
6.1 Status LEDs
Connected to headset
Active call
Music playback
Microphone muted
Call on hold
Connected to Microsoft Teams*
Firmware updating
Microsoft Teams notification*
Incoming call
Pairing mode
Voice guided settings menu
Connected to multiple headsets
Conference mode active
* Microsoft Teams headset variants only
20
7. Software
ENGLISH
7.1 Jabra Direct
Jabra Direct is software designed to support,
manage, and enable optimal functionality for
your Jabra devices.
Download via jabra.com/direct
21
7.2 Jabra Xpress
ENGLISH
Jabra Direct is software designed for mass
deployment, management and analytics of
Jabra headset and devices.
Download via jabra.com/xpress
7.3 Firmware update
Jabra Direct will notify you when firmware is
updating, or when a firmware update is available.
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8. How to use
ENGLISH
8.1 Stereo/Mono headset overview
Volume
button
Busylight
Call button
Status and
Busylight LED Mute
button
Volume
button
8.2 Convertible headset overview
Volume
button
Status and busylight LED
Mute
button
Call button
Volume
button
23
8.3 Call controls
ENGLISH
Function Action
Press and hold the Call
Power on
button for 1 second
Press and hold the Call
Power off
button for 5 seconds
Answer call Press the Call button
End call Press the Call button
Double press the
Reject call
Call button
Put a call on Press and hold the Call
hold button for 1 second
Resume held Press and hold the Call
call button for 1 second
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Press the Volume buttons.
ENGLISH
The convertible headset
uses a motion sensor to
Adjust volume
detect which button is
volume up and which is
volume down, depending
on the headset orientation
Toggle Press both Volume buttons
Busylight at the same time
Access the Press and hold both
voice guided Volume buttons at the
settings menu same time for 2 seconds
Mute/un-mute Press the Mute button
microphone (stereo/mono headset)
Mute/un-mute Press the Mute button
microphone (convertible headset)
25
8.4 Status LEDs
ENGLISH
Busylight
Incoming call
Headset powering on
Headset powering off
Status and
Busylight LED Headset fully charged
Headset charging
Firmware updating
Busylight
DECT pairing
DECT connected
26
8.5 Conference mode
ENGLISH
Up to three additional headsets can be
connected to one Jabra Link 400 for conference
mode.
1. Ensure the additional headset is turned off,
and then press and hold the Call button for 4
seconds.
2. Press and hold the button on the Jabra Link
400 for 1 sec to pair with the headset.
3.
A voice prompt will play in the primary
headset. Press the Call button on the
primary headset to accept the additional
headset to the conference mode. The audio
will now be shared between the headsets. By
default, the additional headset will be
muted.
4. Repeat the steps for each additional headset.
To end the call for all headsets, press the Call
button on the primary headset.
Additional headsets can leave the conference
mode by pressing the Call button on the
headset. The conference mode will continue
for all other headsets.
Conference mode settings can be adjusted
using Jabra Direct.
27
8.6 Multiple call handling
ENGLISH
The headset can accept and handle multiple
calls at the same time.
Multiple call handling
Press and hold the
Answer incoming call and put
Call button for 1
current call on hold
second
Press and hold the
Switch between held call and
Call button for 1
active call
second
Reject incoming call, while on a Double press the
current call Call button
End current call and answer Press the Call
incoming call button
28
8.7 How to change voice prompt
language
ENGLISH
There are 5 available languages for the headset
voice prompts: English, German, French,
Japanese, and Spanish.
To change language:
1. When not on a call, press and hold both
Volume buttons for 2 seconds to access the
voice guided settings menu. The first
available setting is the voice prompt
language.
2. Press the Volume buttons to cycle through
the available languages.
3. Press the Call button to accept the
language.
4. Press and hold both Volume buttons for 2
seconds to exit the voice guided settings
menu. The Jabra Link 400 will reboot and
the new setting will be saved.
29
8.8 How to reset the headset or Jabra
Link 400
ENGLISH
The headset and Jabra Link 400 can be reset
using Jabra Direct.
To manually reset the headset, press and hold
both the Call button and the Volume up
buttons simultaneously. The headset must not
be connected to the Jabra Link 400.
To manually reset the Jabra Link 400, press and
hold the button on the adapter while plugging
it into a USB port.
30
9. Change settings using
the voice guided
ENGLISH
settings menu
Headset and call settings can be changed using
the voice guided settings menu. Alternatively,
all settings can be changed using Jabra Direct.
Menu Navigation
Press and hold both
Access the the Volume up and the
voice guided Volume down buttons
settings menu simultaneously for 2
seconds
Cycle through Press the Volume up or
setting options the Volume down button
Press and hold both
Exit the the Volume up and the
voice guided Volume down buttons
settings menu simultaneously for 2
seconds
Press the Call button to
Accept setting accept the announced
option setting option. You will
cycle to the next setting
31
Settings
ENGLISH
Voice prompt Select the headset voice language from
language a list of 5 languages
Voice prompts Enables voice prompts on the headset
Mute reminder Enables a periodic audio reminder when
tone the microphone is muted
Enables the busylight function on the
Busylight
headset
Equalizer for
Select an equalizer setting for calls
calls
Sidetone Enables Sidetone for calls
Ringtone in Enables a ringtone to be played in the
headset headset
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10. Support
ENGLISH
10.1 FAQ
View the FAQs at jabra.com/help/engage55
10.2 How to care for your device
• It is recommended to keep the headset
between -5°C and 45°C (23°F and 113°F).
• Do not store the headset for extended
periods of time without recharging the
battery (max. three months).
• If the headset or base becomes dirty, it is
recommended to clean them with a soft,
lint-free cloth that has been dampened with
clean water.
10.3 Replacement accessories
Replacement or additional accessories can be
purchased online at jabra.com/accessories.
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