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Global Etiquette Z-Card - PDF Version

The document discusses Global Etiquette and luxury service at InterContinental Hotels & Resorts. It describes how employees demonstrate worldly understanding, share insider wisdom, perform with flair, and strive for perfection in serving guests. The goal is for guests to feel part of an alluring, successful, and international society of travelers.

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Gian Syailendra
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185 views2 pages

Global Etiquette Z-Card - PDF Version

The document discusses Global Etiquette and luxury service at InterContinental Hotels & Resorts. It describes how employees demonstrate worldly understanding, share insider wisdom, perform with flair, and strive for perfection in serving guests. The goal is for guests to feel part of an alluring, successful, and international society of travelers.

Uploaded by

Gian Syailendra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Welcome to Global We are Global We Demonstrate Global Etiquette

Etiquette Etiquette Luxury Service the


InterContinental Way
We are Global... We demonstrate Etiquette... All of us take great pride in being
genuine ambassadors of the
...in our mindset, travelling the ...because we respect traditions and InterContinental brand.
world in spirit if not in person. heritage in a contemporary way.
Shaped by our rich heritage, we are
The service style for We are Global... We demonstrate Etiquette... pioneers at heart and travellers in
InterContinental® Hotels spirit. Our passion for luxury travel
...because we are all part of the ...because we embody a sense of means we are eager to share our
and Resorts world's largest luxury hotel brand. cultured charm and elegance in expertise and experiences with our
how we behave. guests to enrich their journeys.
We are Global...
We demonstrate Etiquette... We are worldly in our outlook and
Global Etiquette ...because we exude a sophistication local in our knowledge. So we can
that comes from being interested ...because we ensure every
Luxury Service at in the different cultures we see interaction our guests have with us
always give our guests the best of
both worlds. And when we interact
InterContinental® around us every day. is personal and distinctive. with our guests – every single service
moment reflects a sense of cultured
Hotels & Resorts This card describes our service So our guests feel part of an alluring, So our guests always feel looked after charm, sophistication and elegance.
style and the behaviours that successful and international society in a uniquely InterContinental way.
bring these to life. of travellers. Global Etiquette is not just what
we do. It is who we are.
Demonstrate Worldly Share Insider Perform with Flair Strive for Perfection
Understanding Wisdom

We are culturally aware – We are “in the know”. We take pride in the fact that We seek perfection in
always delivering our service we are experts in what we do everything we do for our
We proactively share our gems
through a worldly lens whilst and love to demonstrate this guests. Always focussed on
of wisdom; our inside
never making assumptions. expertise to our guests. what's important to them.
knowledge about our
Always looking to improve –
destination and culture.
in every detail.
So our guests have a richer
experience during their stay.

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