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MBA Syllabus

The document outlines the scheme of examinations for a two-year MBA program from 2022-2024. It details the courses offered in each semester, including core courses, elective courses, and specialization courses. Students take a total of 32 credits in the first semester and 33 credits in the second semester. After the second semester, students undergo an eight-week summer training program. In the third semester, students continue taking core courses and electives, and choose two courses from their selected specialization areas of human resource management, finance management, information technology management, international business management, or marketing management.

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MBA Syllabus

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Geetanjali Khurana

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1

SCHEMEOFEXAMINATIONS
FOR
TWO YEAR MBA PROGRAMME FROM THE SESSION 2022-24

FIRSTYEAR: FIRST SEMESTER

External Sessional Practical Total
Course Code Title of the Course(s) Marks Marks Marks Marks
Credits(L-T-P)

CORE COURSES
Management Concepts and
19IMG21C1 80 20 - 100 3-1-0
Organizational Behavior

19IMG21C2 Managerial Economics 80 20 - 100 3-1-0

19IMG21C3 Accounting for Managers 80 20 - 100 3-1-0

19IMG21C4 Business Statistics and Analytics 80 20 - 100 3-1-0

19IMG21C5 Operations Management 80 20 - 100 3-1-0

Computer Fundamentals and

19IMG21C6 50 - 50 100 3-0-1
Office Automation Tools
19IMG21C7 Business Environment 80 20 - 100 3-1-0

Discipline Specific Elective Courses (Each student will opt one course)

19IMG21D1 Business Communication Skills 80 20 - 100 3-1-0

19IMG21D2 Event Management 80 20 - 100 3-1-0

Total Credits in 1st Semester 32

FIRSTYEAR: SECOND SEMESTER

External Sessional Practical Total
Course Code Title of the Course(s) Credits(L-T-P)
Marks Marks Marks Marks
CORE COURSES

19IMG22C1 Financial Management 80 20 - 100 3-1-0

19IMG22C2 Marketing Management 80 20 - 100 3-1-0

19IMG22C3 Human Resource Management 80 20 - 100 3-1-0

19IMG22C4 Business Research Methods 80 20 - 100 3-1-0

19IMG22C5 IT Infrastructure Management 50 - 50 100 3-0-1

19IMG22C6 Comprehensive Viva-voce 100 - - 100 4

Foundation Elective Course

Each student will opt one course from the pool of Foundation Elective Courses provided by the University,
excluding the Foundation Elective Course prepared by the Institute of Management Studies and Research. 2

Open Elective Course

Each student will opt one course from the pool of Open Elective Courses provided by the University, excluding the 3
Open Elective Courses prepared by the Institute of Management Studies and Research.

Discipline Specific Elective Courses (Each student will opt one course)

19IMG22D1 Entrepreneurship 80 20 - 100 3-1-0

Creativity and Innovation

19IMG22D2 80 20 - 100 3-1-0
Management

Total Credits in 2nd Semester 33

NOTE: Immediately after the completion of the Second semester, the students shall proceed for their Summer Vacation
Training (SVT) of eight weeks duration. The Summer Training Report prepared after the completion of SVT shall be
assessed in the third Semester as a compulsory course. The SVT will be submitted by the candidates in the manner as
specified in the Ordinance.
3

SECOND YEAR: THIRD SEMESTER

External Sessional Practical Total
Course Code Title of the Course(s) Marks Marks Marks Marks
Credits(L-T-P)

CORE COURSES

20IMG23C1 Strategic Management 80 20 - 100 3-1-0

20IMG23C2 Corporate Laws 80 20 - 100 3-1-0

20IMG23C3 Operations Research 80 20 - 100 3-1-0

20IMG23C4 Summer Training Report 100 - - 100 4

Open Elective Course

Each student will opt one course from the pool of Open Elective Courses provided by the University, excluding the
Open Elective Courses prepared by the Institute of Management Studies and Research. 3

Discipline Specific Elective Courses (specialization areas offered under dual specialization scheme). Students will opt two papers
in each of the two SAME specialization areas in III as well as IV semester.

HUMAN RESOURCE MANAGEMENT

Compensation and Benefits

20IMG23GH1 80 20 - 100 3-1-0
Management

Organizational Change and

20IMG23GH2 Intervention Strategies 80 20 - 100 3-1-0

Human Resource Metrics and

20IMG23GH3 80 20 - 100 3-1-0
Analytics

Management of Industrial
20IMG23GH4 80 20 - 100 3-1-0
Relations

Strategic Human Resource

20IMG23GH5 Management 80 20 - 100 3-1-0

FINANCE MANAGEMENT
Indian Financial System and
20IMG23GF1 80 20 - 100 3-1-0
Financial Markets

20IMG23GF2 Project Management 80 20 - 100 3-1-0

20IMG23GF3 Business Taxation 80 20 - 100 3-1-0

20IMG23GF4 Investment Management 80 20 - 100 3-1-0

20IMG23GF5 Bank Management 80 20 - 100 3-1-0

INFORMATION TECHNOLOGY MANAGEMENT

20IMG23GT1 E-Commerce and Applications 50 - 50 100 3-0-1

Data Ware Housing and Data

20IMG23GT2 Mining
80 20 - 100 3-1-0

E-Governance and Framework of

20IMG23GT3 ICT
80 20 - 100 3-1-0
4

20IMG23GT4 Multimedia and Web Development 50 - 50 100 3-0-1

20IMG23GT5 Enterprise Resource Planning 80 20 - 100 3-1-0

INTERNATIONALBUSINESS MANAGEMENT

20IMG23GI1 Foreign Exchange Management 80 20 - 100 3-1-0

International Business
20IMG23GI2 80 20 - 100 3-1-0
Environment
Export Import Management and
20IMG23GI3 80 20 - 100 3-1-0
Documentation

20IMG23GI4 Regional Economic Blocks 80 20 - 100 3-1-0

20IMG23GI5 International Logistics 80 20 - 100 3-1-0

MARKETING MANAGEMENT

20IMG23GM1 Digital Marketing 50 - 50 100 3-0-1

20IMG23GM2 Customer Relationship Management 80 20 - 100 3-1-0

20IMG23GM3 Services Marketing 80 20 - 100 3-1-0

20IMG23GM4 Consumer Behavior 80 20 - 100 3-1-0

20IMG23GM5 Retail Management 80 20 - 100 3-1-0

OPERATIONS MANAGEMENT

20IMG23GO1 Project Management 80 20 - 100 3-1-0

Total Quality Management

20IMG23GO2 80 20 - 100 3-1-0

Supply Chain and Logistics

20IMG23GO3 80 20 - 100 3-1-0
Management

20IMG23GO4 Service Operations Management 80 20 - 100 3-1-0

Research and Development

20IMG23GO5 Management 80 20 - 100 3-1-0

PUBLIC POLICY MANAGEMENT

20IMG23GP1 Legal Institutional Dynamics 80 20 - 100 3-1-0

20IMG23GP2 Development Economics 80 20 - 100 3-1-0

20IMG23GP3 Right To Information Act 80 20 - 100 3-0-1

20IMG23GP4 Public Finance Administration 80 20 - 100 3-1-0

20IMG23GP5 Risk and Disaster Management 80 20 - 100 3-1-0

BUSINESS ANALYTICS

20IMG23GB1 Business Analytics 80 20 - 100 3-1-0

20IMG23GB2 Fundamentals of Data Mining 80 20 - 100 3-1-0

20IMG23GB3 Fundamental of Econometrics 80 20 - 100 3-1-0

20IMG23GB4 Predictive Business Analytics 80 20 - 100 3-1-0

20IMG23GB5 Time Series Econometrics 80 20 - 100 3-1-0

AGRI-BUSINESS MANAGEMENT

20IMG23GA1 Agri-business Environment and 80 20 - 100 3-1-0

Policy
Food Technology and Process
20IMG23GA2 80 20 - 100 3-1-0
Management

20IMG23GA3 Agri-business Management

80 20 - 100 3-1-0
20IMG23GA4 Agri-business Entrepreneurship
80 20 - 100 3-1-0

20IMG23GA5 Agri-Supply Chain Management

80 20 - 100 3-1-0

Total Credits in 3rd Semester 35

SECOND YEAR: FOURTH SEMESTER

Sessional/In
External ternal Practical Total Credits
Course Code Title of the Course(s)
Marks Marks Marks Marks (L-T-P)

Core Courses

20IMG24C1 B2B Marketing 80 20 - 100 3-1-0

20IMG24C2 CSR and Business Ethics 80 20 - 100 3-1-0

20IMG24C3 Project Report 100 100 - 200 8

20IMG24C4 Comprehensive Viva-voce 100 - - 100 4

Discipline Specific Elective Courses (Specialization areas offered under dual specialization scheme)

HUMANRESOURCEMANAGEMENT

Business Negotiations and

20IMG24GH1 80 20 - 100 3-1-0
Employee Relations

20IMG24GH2 Training and Development 80 20 - 100 3-1-0

Managing Interpersonal and

20IMG24GH3 80 20 - 100 3-1-0
Group Processes

International Human Resource

20IMG24GH4 Management 80 20 - 100 3-1-0

Performance Management
20IMG24GH5 Systems
80 20 - 100 3-1-0

FINANCE MANAGEMENT

Insurance and Risk

20IMG24GF1 80 20 - 100 3-1-0
Management

Management of Financial
20IMG24GF2 Services
80 20 - 100 3-1-0

Financial and Commodity

20IMG24GF3 Derivatives 80 20 - 100 3-1-0

International Financial
20IMG24GF4 Management
80 20 - 100 3-1-0

20IMG24GF5 Financial Decision Analysis 80 20 - 100 3-1-0

INFORMATION TECHNOLOGY MANAGEMENT

20IMG24GT1 Knowledge Management 80 20 - 100 3-1-0

Information Security and Cyber

20IMG24GT2 Laws
80 20 - 100 3-1-0
7

20IMG24GT3 Systems Analysis and Design

80 20 - 100 3-1-0

20IMG24GT4 Programming in Visual Basic

50 - 50 100 3-0-1

E-Business Information Systems

20IMG24GT5 Management
80 20 - 100 3-1-0

INTERNATIONALBUSINESS MANAGEMENT

International Marketing
20IMG24GI1 Management
80 20 - 100 3-1-0

Cross Cultural and Global

20IMG24GI2 80 20 - 100 3-1-0
Management

20IMG24GI3 International Business Laws 80 20 - 100 3-1-0

Management of Multinational
20IMG24GI4 80 20 - 100 3-1-0
corporations

International Trade Theory and

20IMG24GI5 80 20 - 100 3-1-0
Practices

MARKETING MANAGEMENT

Integrated Marketing
20IMG24GM1 80 20 - 100 3-1-0
Communications

20IMG24GM2 Marketing Research 80 20 - 100 3-1-0

20IMG24GM3 Product and Brand Management

80 20 - 100 3-1-0

Sales and Distribution

20IMG24GM4 Management 80 20 - 100 3-1-0

20IMG24GM5 Industrial Marketing 80 20

-
100 3-1-0

OPERATIONS MANAGEMENT

20IMG24GO1 Transportation Management

80 20 - 100 3-1-0

20IMG24GO2 Technology Management 80 20

-
100 3-1-0

Warehouse Management and

20IMG24GO3 Inventory Control 80 20 - 100 3-1-0

20IMG24GO4 Sourcing Management 80 20 - 100 3-1-0

20IMG24GO5 Supply Chain Analytics 80 20 - 100 3-1-0

PUBLIC POLICY MANAGEMENT

20IMG24GP1 Public Policy Evaluation 80 20 - 100 3-1-0

20IMG24GP2 Social Campaign Promotion 80 20 - 100 3-1-0

20IMG24GP3 Sustainable Development 80 20 - 100 3-1-0

20IMG24GP4 Rural Development 80 20 - 100 3-1-0

Indian Social and Political

20IMG24GP5 System
80 20 - 100 3-1-0

BUSINESS ANALYTICS
Economics for Business
20IMG24GB1 Strategy
80 20 - 100 3-1-0

20IMG24GB2 Applied Multivariate Analysis 80 20 - 100 3-1-0

Information Economics and its

20IMG24GB3 80 20 - 100 3-1-0
Applications

20IMG24GB4 Mathematical Statistics 80 20 - 100 3-1-0

20IMG24GB5 Market Microstructure 80 20 - 100 3-1-0

AGRI-BUSINESS MANAGEMENT
Agricultural Input Marketing
20IMG24GA1 80 20 - 100 3-1-0
and Post-Harvest Management

Livestock Business
20IMG24GA2 Management 80 20 - 100 3-1-0

Agribusiness Financial
20IMG24GA3 Management 80 20 - 100 3-1-0

Agricultural Marketing
20IMG24GA4 Management 80 20 - 100 3-1-0

International Agribusiness
20IMG24GA5 80 20 - 100 3-1-0
Trade

Total Credits in 4th Semester 36

Total Credits in MBA Programme 136

UNDER DUAL SPECIALIZATION SCHEME EACH STUDENT WILL OPT FOR ONE SPECIALIZAION AREA
FROM GROUP A AND ONE FROM GROUP B

GROUP A GROUP B

FINANCE MANAGEMENT MARKETING

HUMAN RESOURCE MANAGEMENT INFORMATION TECHNOLOGY MANAGEMENT

INTERNATIONAL BUSINESS MANAGEMENT PUBLIC POLICY MANAGEMENT

BUSINESS ANALYTICS AGRI-BUSINESS MANAGEMENT

OPERATIONS MANAGEMENT ---

PROGRAM SPECIFIC OUTCOMES

The program specific outcomes of Two Year (Four Semester) MBA (General) program are as follows:

PSO1: Graduates are expected to collaborate and lead teams across organizational boundaries and
demonstrate leadership qualities, maximize the usage of diverse skills of team members in the related
context.
PSO2: Comprehend and analyze the importance of functional and inter functional areas.
PSO3: Recognize opportunities available and face the challenges in national and global business environment
and adapt accordingly.
PSO4: Employ appropriate models to select suitable projects for a business enterprise and manage firm
growth through strategies such as mergers, acquisitions, international expansion, and new venture
development.
PSO5: Function as ethical, conscious and socially responsible managers, capable of contributing to the
sustainable development of the nation.
PSO6: Preparing the students to lead a successful career in industry or pursue higher studies or become an
entrepreneur
PSO7: Ability to offer commercially feasible and socially acceptable, managerial solutions to technical/non-
technical problems.
PSO8: Turning out graduates having the capability to demonstrate strong leadership skills, effective
communication skills, professional etiquette and a desire to be a lifelong leaner.

Note:
1. The duration of all the end term theory examinations shall be 3 hours.
2. The Criteria for awarding internal assessment of 20 marks shall be as under:
a) Class test : 10 marks.
b) Assignment and Presentation : 5 marks
c) Attendance : 5 marks
Less than 65% : 0 marks
Upto 70% : 2 marks
Upto 75% : 3 marks
Upto 80% : 4 marks
Above 80% : 5 marks
10

Management Concepts and Organizational Behavior

Course Code: 19IMG21C1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:
CO1: analyze the behavior of individuals and groups in organizations in terms of the key factors that
influence organizational behavior.
CO2: identify the core competencies, managerial roles and significance of emotional intelligence at work.
CO3: assess the potential effects of organizational factors on organizational behavior.
CO4: explain the organizational culture and describe its dimensions and to examine various organizational
designs
CO5: assess organization and classify the contributing disciplines, approaches to OB and understanding
challenges and opportunities for OB.
CO6: apply motivational and leadership theories to resolve problems of employee absenteeism, turnover,
stress, job satisfaction, job performance and organizational commitment.

UNIT- I
Nature, Scope and Evolution of Management, Functions, Skills, Roles of Management. Managerial
Competencies, Core competencies, Emotional intelligence at work place, Dynamics in social Milieu.

UNIT- II
Motivation: Nature and Theories; Content and Process Theories
Leadership: Nature and Theories: Trait, Behavioral and Contingency approach, Leadership development for
learning organizations.

UNIT-III
Foundations and Background of Organizational behavior, Interpersonal: Group behavior, Dynamics Formation
and stages, Team building and Intrapersonal process: Attitude, Personality, Perception

UNIT- IV
Organizational process and structure: Work Innovation and Job design, Organization climate and culture,
Organization change and development and control.

Recommended Readings:
1. Robbins, S.P. and Decenzo, D.A. Fundamentals of Management, Pearson Education
2. Hellreigel, Management, Thomson Learning, Bombay
3. Koontz, H and Wechrich, H; Management, Tata McGraw Hill
4. Stoner, J et. al, Management, Pearson Education
5. Robbins and Coulter, Management, Pearson Education
6. PravinDurai, Principles of Management, Pearson Education.
7. SatyaRaju, Management – Text and Cases , PHI, New Delhi
8. Richard L. Daft, Management, Thomson South-Western
9. Nelson, Debra L and James C Quick, OrganizationalBehavior, Thomson Learning
10. Hellgiegel, D and J.W. Slocum, OrganizationalBehavior, Thomson Learning
11. Luthans, Fred, OrganizationalBehavior, McGraw Hill, New York
12. New Storm and Keith Davis, OrganizationBehavior , TMH, New Delhi

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section B shall comprise 8
questions (2 questions from each unit). The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
11

Managerial Economics
Course Code:19IMG21C2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Define the basic elements of managerial economic aspects of firm.

CO2: Forecast demand for a product.
CO3: Know what to produce, where to, when to, how to, for whom to produce.
CO4: Frame policy for production to minimize the cost and maximum the profit.
CO5: Construct the cost function.

UNIT-I
Nature and scope of managerial economics; nature of marginal analysis; alternative objectives of business firms;
cardinal utility theory; indifference curve technique and the theory of consumer choice; consumer surplus; price,
income and substitution effects; demand elasticity; demand estimation and forecasting; relationship between
price elasticity and marginal revenue.

UNIT-II
Law of variable proportions; laws of return; optimal input combination; output-cost relations; engineering cost
curves; technological change and production decisions; revenue curves of a firm; price-output decisions under
alternative market structures; shut-down points; Baumol’s sales maximization model; advertising and price-
output decisions.

UNIT-III
Product differentiation; price-output decision in multi-plant and multi-product firms; general pricing strategies;
special pricing techniques – limit pricing, peak load pricing and transfer pricing; dumping analysis; pricing of
public utilities.

UNIT-IV
Risk analysis; investment and capital replacement decisions; locational choice of a firm; measures of national
income; business cycles; operative aspects of macroeconomic policies; inflation analysis; tariff analysis.

Recommended Readings:
1. Hirschey, Mark, Managerial Economics, Thomson Learning, Bangalore
2. V.Agarwal, Managerial Economics, Pearson Education.
2. Monroe, Kent B., Pricing-Making Profitable Decisions, McGraw-Hill, New York
3. Keat, Paul B., and Philip K.Y. Young, Managerial Economics – Economic Tools for Today’s Decision
Makers, Pearson Education
4. Salvatore, Dominick, Managerial Economics in a Global Economy, Thomson Learning, Hyderabad

Accounting for Managers

Course Code:19IMG21C3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Understand and apply accounting concepts, principles and conventions for their routine monetary
transaction;
CO2: Recognize circumstances providing for increased exposure to fraud and define preventative internal
control measures.
CO3: Create and prepare financial statements in accordance with Generally Accepted Accounting Principles
CO4: Analyze, interpret and communicate the information contained in basic financial statements and explain
the limitations of such statements.

UNIT-I
Accounting- Meaning, types, objectives and users of accounting system, Accounting principles- concepts and
conventions, accounting cycle-journalization, posting to ledger accounts, preparation of trial balance and final
accounts. An overview of IFRS and accounting standards (AS) in India

UNIT-II
Depreciation accounting for fixed assets- objectives, factors affecting depreciation and methods, financial
statement analysis- ratio analysis, fund flow analysis and cash flow statement analysis. ^

UNIT-III
Reporting of financial performance- Disclosure in corporate financial reports and their importance, Budgetary
control- Budget, budgeting and budgetary Control, classification of budget and preparation, importance and
limitations of budgetary control.

UNIT-IV
Marginal Costing and analysis- contribution, break-even point, profit-volume ratio, margin of safety and their
applications in managerial decision making, Balanced scorecard- a tool of interactive control.

Recommended Readings:
1. Dhamija, S. Financial Accounting for Managers, Pearson Education.
2. P.C Tulsian, Financial Accounting, Pearson Education.
3. Horngren/Sundem- Introduction to Management Accounting, Pearson Education.
4. Khatri, K. Dhanesh, Financial Accounting, McGraw Hill Education.
5. Ramachandran, N. and Kakani, R.K. Financial Accounting for Management, McGraw Hill Education.
6. Bhattacharya, S.K, Accounting for Management: Text and Cases, Vikas Publishing House.
7. Khan, M. Y and Jain, P.K Management Accounting, McGraw Hill Education.
8. Horngren, Charles T., Sundem, Gary L., Elliott, John. A and Philbrick, Donna, Introduction to Financial
Accounting, Pearson Education. -
9. Narayanaswamy, R., Financial Accounting - A Managerial Perspective, PHI Learning.
10. Gupta, Ambrish, Financial Accounting for Management: An Analytical Perspective, Pearson Education.
11. Anthony, Robert N. etal. Accounting: Text and cases, McGraw Hill Education.
12. Shah: Management Accounting, Oxford University Press. '
13. Hansen, D.R. andMowen, M.M., Management Accounting, Thomson South western.

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which
shall be compulsory. Answer to each question should not exceed 50 words normally. Section B shall comprise
8 questions (2 questions from each unit). The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
13

Business Statistics and Analytics

Course Code:19IMG21C4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Gain knowledge of basic concept / fundamentals of business statistic.

CO2: Develop practical understanding of various statistical concepts.
CO3: Compute various measures of central tendency, measures of Dispersion, Time Series Analysis, Index
Number, Correlation and Regression analysis and their implication on Business performance.
CO4: Understand basic concepts of probability and judge probability theoretical distributions
CO5: Take managerial decision and applying the Concept of Business Analytics.

UNIT- I
Definition, role and application. Measures of central tendencies and their application. Measures of dispersion:
range, quartile deviation, standard deviation, coefficient of variance and mean deviation. Skewness and kurtosis.

UNIT- II
Correlation: meaning and type of correlation - positive correlation, negative correlation, linear and non-linear
correlation. Scatter diagram, Karl Pearson’s coefficient of correlation, properties of correlation coefficient,
probable error of correlation coefficient. Multiple and partial correlation coefficient.
Regression: Meaning and types- simple and multiple regression, linear and non-linear regression, regression
lines, and properties of regression.

UNIT- III
Time Series: introduction, objectives and identification of trends – variation in time series, secular variation,
cyclical variation, seasonal variation and irregular variation. Methods of estimation of trends- moving average
and least square method.
Index number: definition, uses, types, simple aggregate method and weighted aggregate method- Laspeyre’s,
Paasche’s, Fisher’s and CPI. Construction of index numbers and their uses.

UNIT- IV
Sampling: meaning and basic sampling concept, sampling and non-sampling errors.
Hypothesis testing: formulation and procedure for testing a hypothesis. Large and small sample test- z, t, F test
and ANOVA (one way). Non-parametric test: chi-square test, sign test, Kruskal–Wallistest.
Concept of Business Analytics- Meaning, types and application of Business Analytics.

Recommended Readings:
1. Levin, R.I. and Rubin D.S., Statistics for Management, Pearson Education.
2. Gupta, S.P. and Gupta, M.P., Business Statistics, Sultan Chand and Sons.
3. Sharma, J.K., Business Statistics, Vikas Publication House Pvt. Ltd.
4. Bajpai, Naval, Business Statistics, Pearson Education.
5. Davis and Pecar: Business Statistics using Excel, Oxford University Press.

Operations Management
Course Code:19IMG21C5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Understand the role of Operations in overall Business Strategy of the firm.
CO2: Understand the application of operations management policies and techniques to the service sector as
well as manufacturing firms.
CO3: Identify and evaluate the key factors and their interdependence of these factors in the design of
effective operating systems.
CO4: Understand the trends and challenges of Operations Management in the current business environment.
CO5: Apply the techniques for effective utilization of operational resources and managing the processes to
produce good quality products and services at competitive prices.

UNIT-I
Introduction to operations Management: Objectives, Functions and Scope, types of production systems,
operations strategy; Facility Planning, Factors Affecting Plant location and plant layout; Tools and Techniques
used for Plant Layout Planning.

UNIT-II
Production Planning and Control Process Planning, Aggregate Production Planning, Capacity Planning:
Introduction, Capacity Planning; Product Design, and Development; Project Scheduling, Network Diagrams,
Critical Path Method (CPM), Critical Path Method: Problems, Critical Path Method: Problems. Program
Evaluation and Review Technique (PERT), Sales forecasting, Forecasting system- Qualitative and Quantitative
methods.

UNIT-III
Materials Management - Concepts, Objectives, Functions, Materials Requirement Planning (MRP)-I, Materials
Requirement Planning (MRP)-II Purchasing Management - Objectives; Functions; Methods; Procedure
Management - Types of Stores; Functions; Coding Methods. Value Analysis - Concepts Inventory Management
-Objectives, Factors, Process, Inventory control techniques- ABC, VED, EOQ, SED, FSN analysis.
Maintenance Management - Concepts; Objectives; Functions; Types of Maintenance

UNIT- IV
Quality management: Introduction; Meaning, Concept of Quality, Total Quality Management (TQM), Total
Productive Maintenance (TPM), Statistical Quality Control (SQC), concept of Six Sigma and its application;
Advanced Manufacturing Technologies: Just in Time (JIT), KANBAN System, Enterprise Resource Planning
(ERP), TOC, Lean/ Green Manufacturing, WCM etc. and safety concepts.

Recommended Readings:
1. R. Paneerselvam, Production and Operations Management; PHI; New Delhi
2. Mahadevan, B.; Operations Management - Theory and Practice; Pearson Education
3. Bedi, Production and Operations Management, 2/e, Oxford University Press.
4. K. N. Dervitsiotis, Operation Management, McGraw-Hill International Company.
5. Jay Heizerand B. Render, Operation Management, Pearson Education
6. Gaither, Norman and Frazier, Greg; Operations Management; Thomson Learning; New Delhi
7. Krajewski, Lee J. andRitzman, Larry P.; Operations Management - Processes and Value Chains;
Pearson Education

Computer Fundamentals and Office Automation Tools

Course Code:19IMG21C6

L-T-P External Marks: 50

3-0-1 Sessional Marks: 50
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Understand computer hardware, software and computer applications, computer network, internet and
office automation tools in business.
CO2: Learn applications of MS Office and Internet in businesses.
CO3: Demonstrate the ease to work with MS Word and explain the fundamentals of MS Excel and
manipulate various functions and commands;
CO4: Elucidate the need of MS PowerPoint, design & templates and manipulate records, creating records and
web designing using PPT.
CO5: Creating the databases and handling operations on the data using MS Access.

UNIT-I
Introduction to Computers: Characteristics, capabilities, limitations and applications of computers; types of
computers; computer hardware, software; block diagram of computer and overview of working; types of
computer language; generation of computer languages; functions and types of operating system

UNIT-II
Internet: Internetworking, Concepts, Internet Protocol Addresses, WWW Pages & Browsing, Security, Internet
Applications, Analog and Digital Signals, Bandwidth, Network Topology, Packet Transmission, Long Distance
communication, E-mail.

UNIT-III
Documentation using MS-Word – Creating and Editing Document, Formatting Document, Auto-text,
Autocorrect, Spelling and Grammar Tool, Document Dictionary, Page Formatting, Bookmark, Advance
Features of MS-Word-Mail Merge, Printing
Electronic Spread Sheet using MS-Excel - Introduction to MS-Excel, Creating and Editing Worksheet,
Formatting and Essential Operations, Formulas and Functions, Charts

UNIT-IV
Presentation using MS-PowerPoint: Presentations, Creating Manipulating and Enhancing Slides, Organizational
Charts, Excel Charts, Word Art, Layering Art Objects, Animations and Sounds
Introduction to database: Concept, Characteristics, Objectives, Advantages and limitations, entity, attribute,
schema, subschema; Database management using MS-Access.

Recommended Readings:
1. Microsoft Office Complete Reference. BPB Publication.
2. Rajaraman V. (Feb. 2010). Fundamentals of Computers. PHI.
3. Sinha P.K. (2004). Computer Fundamentals. BPB Publication
4. Stultz, Russell A. Learn MicrosoftOffice. BPB Publication.
5. Taxali, Ravi Kant. (2014). Computer Course windows 7 and Office 2010. India: McGraw Hill
Education.
6. Saxena, Computer Applications in Management, Vikas Publication, New Delhi
7. B. Ram, Computer Fundamentals, New Age Publications, New Delhi

Instructions for External Examiner: The question paper shall be divided in two sections. Section ‘A’ shall
comprise of five short answer type questions from whole of the syllabus carrying two marks each, which shall be
compulsory. Answer to each question should not exceed 50 words normally. Section ‘B’ shall comprise 8
questions (2 questions from each unit). The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
16

Business Environment
Course Code:19IMG21C7
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Understand relationship between environment and business and applying the environmental analysis
techniques in practice
CO2: Understand Economic, Socio-Cultural and Technological Environment
CO3: Evaluate state policies, Economic legislations and Economic reforms laid by the government

UNIT-I
The concept of Business Environment, significance and nature. Environment Scanning: meaning, nature and
scope, the process of environmental scanning, Interaction between internal and external environments, basic
philosophies of Capitalism and Socialism with their variants. Concepts of Mixed Economy

UNIT-II
Overview of Political, Socio-cultural, Legal, Technological and Global environment. Recent developments with
regard to enactment of business laws. An introduction to MRTP, CCI, FEMA, SEBI Act, Consumer Protection
Act; The changing dimensions of these laws and their impact on business

UNIT-III
Current industrialization trends and industrial policy; Economic environment for skill development in start-ups
and the MSME sector. Infrastructure development and policy; public sector reforms and performance; public
and private partnership; intellectual property regime and the R and D environment; trends in service sector
growth; banking reforms and challenges; business opportunities in the rural sector.

UNIT-IV
Globalization trends and challenges; balance of payments trends; environment for foreign trade and investment;
exchange rate movements and their impact; India's competitiveness in the world economy; external influences
on India's business environment. Policies with regard to foreign trade and investment.

Recommended Readings:
1. Saleem Shaikh "Business Environment", Pearson Education
2. Aswathappa, K., "Essentials of Business Environment", Himalaya Publishing House, New Delhi.
3. Cherunilam, Francis, "Business Environment-Text and Cases", Himalaya Publishing House, New
Delhi.
4. Pual, Justin, Business Environment Text and Cases, Tata McGraw Hill, New Delhi
5. Mishra S K and Puri V K - Economic Environment of Business, Himalaya Publishing House, New
Delhi.
6. Adhikari M, Economic Environment of Business, Excel Books, New Delhi.
7. Dutt, Ruddra and Sundaram, K.P.M., "Indian Economy", S. Chand and Co. Ltd., New Delhi.
8. Gopal, Namita, "Business Environment", Tata McGraw Hill, New Delhi

Business Communication Skills

Course Code:19IMG21D1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Describe the basics of communication and its process, elements and importance.
CO2: Understand the various barriers in the communication.
CO3: Outline the listening skills and the characteristics of good and poor listeners
CO4: Identify the various types of listening, its approaches, and barriers.
CO5: Explain the effectiveness of oral communication and its application in-group presentation.

UNIT-I
Business communication: Definition, Nature, Process and classification of communication; Importance of
communication in management; barriers to communication, overcoming barriers to communication, effective
communication; contemporary issues in communication.

UNIT-II
Communication skills: Listening skills- Listening process, types of listening, barriers to listening, improving
listening abilities; presentation skills; communication skills for interviews and Group discussions; Basic
interviewing skills- Board room Interview preparation, Expressive behavior, Techniques for removing anxiety,
fear and inhibitions.

UNIT-III
Nonverbal communication: Body language, Kinesic communication, proxemic communication, haptic
communication, paralinguistic communication, Chromatic communication, chronomatic communication,;
Business etiquettes- introduction, etiquettes, exchanging business cards, shaking hands, e mail etiquettes,
telephone etiquettes, telemarketing etiquettes, elevator , dressing and grooming etiquettes, dining etiquettes.

UNIT-IV
Written communication: Report writing-process of report writing, structures of business reports, business letter
components and layout, types of letters; memos, notices and circulars; agenda and minutes of meeting, preparing
curriculum vitae.

Recommended Readings:
1. Kaul, Asha, Business Communication, PHI, New Delhi
2. Chaturvedi, P.D., and MukeshChaturvedi, Business Communication, Pearson Education
3. McGrath, E.H., Basic Managerial Skills for All, PHI, New Delhi
4. Sinha, K.K. , Business Communication, Taxman Publication, New Delhi
5. Koneru, Arun, Professional communication, McGraw Hill, New Delhi
6. Mehra, Payal, Business Communication for Managers, Pearson Education.
7. Verma, Shalini, Business Communication: Essential Strategies For Twenty First Century Managers,
Vikas Publishing House, Noida
8. Sethi, Flatley, Rentz, Lentz, Pande, Business communication: Connecting A Digital World, McGraw
Hill, New Delhi

Event Management
Course Code:19IMG21D2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Get familiarity with event management industry.

CO2: Organize events successfully.
CO3: Position themselves and their services in event management industry.

UNIT-I
Events – Nature, definition and scope, C’s of events, designing, interaction and importance; Event marketing
tools – various needs addressed by events, focusing and implementing events, advantages and disadvantages of
events

UNIT-II
Elements of Events – Event, infrastructure, target audience, organizers, venue, media activities to be carried out;
concept of market in events, segmentation and targeting of the market events

UNIT-III
Positioning in events and the concept of event property; events as a product, methods of pricing events, events
and promotion, various functions of management in events

UNIT-IV
Strategic alternatives arising from environment, competition and defined objectives; pricing objectives;
evaluation of event performance – measuring performance and correcting deviations

Recommended Readings:
1. Lynn Van Der Wagen, Event Management, Pearson Education
2. Shone, Anton and Bryn Parry, Successful Event Management, Cengage Learning India Pvt. Ltd, New
Delhi
3. Gaur, S.S. and Saggere, S.V., Event Marketing Management
4. Panwar, J.S., Marketing in the New Era, Sage Publications, 1998
5. Avrich, Barry, Event and Entertainment, Delhi, Vision Books, 1994

Financial Management
Course Code:19IMG22C1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Describe about various financial management concepts.

CO2: Apply the concept of time value of money.
CO3: Categorize and analyze different capital budgeting techniques.
CO4: Appraise different project proposals for decision-making.
CO5: Estimate cost of capital for long term source of finance.

UNIT-I
Financial management-scope finance functions and its organization, objectives of financial management; time
value of money; sources of long term finance.

UNIT-II
Investment decisions importance, difficulties, determining cash flows, methods of capital budgeting; risk
analysis (risk adjusted discount rate method and certainty equivalent method); cost of different sources of raising
capital; weighted average cost of capital.

UNIT-III
Capital structure decisions-financial and operating leverage; capital structure theories - NI, NOI, traditional and
MM theories; determinants of dividend policy and dividend models -Walter, Gordon and MM models.

UNIT-IV
Working Capital- meaning, need, determinants; estimation of working capital need; management of cash,
inventory and receivables.

Note: The topic of capital budgeting, management of cash, inventory management, and receivable management
will cover theoretical concepts and simple numerical questions.

Recommended Readings:
1. Pandy, I.M., Financial Management, Vikas Publishing House, New Delhi
2. Khan M.Y, and Jain P.K., Financial Management, Tata McGraw Hill, New Delhi
3. Berk, De Marzo, Harford, Fundamental of Corporate Finance, Pearson Education.
4. Chandra, Prasanna, Financial Management, TMH, New Delhi
5. Van Horne, James C., Financial Management and Policy, Pearson Education
6. Brigham and Houston, Fundamentals of Financial Management, Thomson Learning, Bombay.
7. Kishore, R., Financial Management, Taxman’s Publishing House, New Delhi

Marketing Management
Course Code:19IMG22C2
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Understand the marketing concepts and its evolution

CO2: Analyze the market based on segmentation, targeting and positioning
CO3: Know the consumer behavior and their decision making process
CO4: Make decisions on product, price, promotion mix and distribution
CO5: Understand the rural markets and the contemporary issues in marketing

UNIT-I
Introduction to marketing: Nature, scope, core concepts, tasks of marketing management, and corporate
orientation towards marketplace; marketing environment; marketing research and information system;
developing marketing strategy and plan; ethical issues in marketing.

UNIT-II
Understanding consumer and business markets: Consumer buying decision process in consumer and business
markets; building customer value, satisfaction and loyalty; managing customer relations; Market segmentation,
targeting and positioning approaches to deal with market competition; tools of product differentiation.

UNIT-III
Product and pricing decisions: Product life cycle, product mix and product line decisions, new product
development process; branding, packaging and labelling decisions; pricing objectives, determinants of price,
pricing methods and strategies.

UNIT-IV
Promotion and distribution decisions: Promotion mix – Advertising and sales promotion; public relations;
personal selling; Channels of distribution: functions of intermediaries, channel design decisions, selecting
channel members, channel management; whole selling and retailing.
Contemporary marketing trends and issues: Globalization, consumerism, green marketing, digital marketing;
evaluation and control of marketing effort; reasons for and benefits of going international; entry strategies in
international marketing.

Recommended Readings:
1. Kotler Philip and Keller; Marketing Management, Pearson Education, New Delhi
2. Kotler,Philip,KevinKeller,A.Koshy and M.Jha, Marketing Management in South Asian Perspective,
Pearson Education, New Delhi
3. Kerin, Hartley, Berkowtz andRudelius, Marketing, TMH, New Delhi
4. Etzel,MichaelJ, Marketing:Concepts and Cases, TMH, New Delhi
5. Dhunna, Mukesh, MarketingManagement–Text and Cases, Wisedom Publications, New Delhi
6. Capon, Noel and Singh Siddharth; Managing Marketing-An Applied Approach, Wiley Publications,
New Delhi

Instructions for External Examiner: The question paper shall be divided in two sections. Section ‘A’ shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section ‘B’ shall comprise 8
questions (2questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
21

Human Resource Management

Course Code:19IMG22C3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Discuss the history and evolution of HRM.

CO2: Explain the importance of HRM in the organizations through their roles &responsibilities, challenges
etc.
CO3: Assess the major HRM functions and processes of HRM planning, job analysis and design, recruitment,
selection, training and development, compensation and benefits, and performance appraisal
CO4: Identify strategic HR planning and the HRM process to the organization's strategic management and
decision making process.
CO5: Explain how training helps to improve the employee performance.

UNIT-I
Strategic importance of HRM; objectives of HRM; challenges to HR professionals; role, responsibilities and
competencies of HR professionals; HR department operations; human resource planning– objectives and
process; human resource information system, contemporary issues in human resource management

UNIT-II
Talent acquisition: recruitment and selection strategies, career planning and management, succession planning,
socialization and induction of new employees; training and development, investment in training, training need
assessment, designing and administering training programme; executive development programme, evaluation of
T&D programme

UNIT-III
Appraising performance: developing and instituting performance appraisal system, assessment and development
centers, potential appraisal; rewarding performance: linking rewards to organizational objectives, determine
compensation structure, pay for performance and incentive plans, ESOP, executive compensation, designing and
administering benefits and services

UNIT-IV
HR in knowledge era: HR in knowledge industry, HR in virtual organizations, HR in mergers and acquisitions,
outplacement, outsourcing HR functions, employee leasing, HR audit, international HRM

Recommended Readings:
1. Dessler, Gary, Human Resource Management, Pearson Education
2. Ivanceivich, JohnM., Human ResourceManagement , Tata McGrawHill,NewDelhi
3. Gomez. Megia,Luis, David Balkin, and RobertyCardy, Managing Human Resources, Pearson
Education
4. Mathis, Robert, and JohnJackson, Human ResourceManagement,ThomsonLearning Inc.
5. Shell, Scott and George Bohlander, HumanResourceManagement,ThomsonLearning Inc.
6. Pattanayak, Biswajert,HumanResource Management, PHI,NewDelhi
7. Jyothi P. andD.N.Venkatesh,HumanResourceManagement, OxfordUniversity Press, NewDelhi

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section B shall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
22

Business Research Methods

Course Code: 19IMG22C4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Acquire knowledge on various kinds of research questions and research designs.
CO2: Distinguish between qualitative, quantitative and mixed methods of research
CO2: Relate ethical and philosophical considerations
CO3: Design a good quantitative purpose statement and good quantitative research
CO4: Understand good practices in conducting a qualitative interview and observation.

UNIT-I
Business research; its concept, nature, scope, need and managerial value of business research; components of
theory – definitions, concepts, constructs, variables, hypothesis, process of research and structure of research
proposal

UNIT-II
Research design – concept and types – exploratory, descriptive, diagnostic and experimental; sampling design;
techniques, factors influencing sample size, measurement – concept, measurement scales – types and
construction of scales and reliability and validity aspects in measurement

UNIT-III
Methods of data collection – questionnaire/schedule; questionnaire designing, interview and observational
methods; data analysis and interpretation, editing, coding, content analysis and tabulation; hypothesis testing –
an overview of parametric and non-parametric tests (Analysis of Variance, X test, Wilcoxon Matched – pairs
signed – rank test, Mann – Whitney test, Kruskal– Wallis H-test)

UNIT-IV
An overview of dependent and interdependent methods (multiple regression, discriminant analysis, conjoint
analysis, factor analysis, cluster analysis); ingredients and constructions of research report; procedure of
preparation of reference and bibliography

Recommended Readings:
1. Naval Bajpai, Business Research Methods, Pearson Education
2. Zikmund, Millian G., Business Research Methods, Thomson Learning, Bombay
3. Cooper, Donald R- and Pamels Schindler, Business Research Methods, Tata McGraw Hills, New Delhi
4. Geode, Millian J. and Paul K. Hatl, Methods in Research, McGraw Hills, New Delhi
5. Sekran, Uma, Business Research Method, Miley Education, Singapore
6. Kothari, C.R., Research Methodology

IT Infrastructure Management
Course Code:19IMG22C5
L-T-P External Marks: 50
3-0-1 Sessional Marks: 50
Time Allowed: 3Hours
Course Outcomes
After completing the course students would be able to:

CO1: Describe the digital technologies and channels being leveraged by businesses.
CO2: Explain the role of data governance and cloud services in determining the success or failure of a business
system.
CO3: Explain the competitive advantage of data management and business intelligence.
CO4: Identify opportunities to apply IT infrastructure to improve business efficiency.
CO5: Explain why IT infrastructure management is a business priority.

UNIT-I
Introduction to IT infrastructure: Data networks and Application Programme Interface (API) – fundamentals,
corporate network functions, business uses, wireless and mobile infrastructure, messaging and collaboration
technology, data breaches and cyber security challenges, IT risk management, mobile app and cloud security
challenges, financial crimes and fraud defenses, sustainability and the triple bottom line approach

Internet technologies and search strategies: Search technology, organic search and search engine optimization,
paid search strategies and metrics, semantic web and search

UNIT-II
Information technology in business: Digital technology transforming business processes, competitive advantage
and SWOT analysis

Building business capabilities with data governance and cloud services: data governance strategy, enterprise IT
architecture, information and decision support systems, data centers and cloud computing, cloud services
delivery model

UNIT-III
Data management, Big Data, and Business Intelligence: Data management technologies and techniques,
Transaction processing and analytics processing systems, dirty data costs and consequences, data ownership and
organizational politics, data life cycle, Big Data analytics, data and text mining, data visualization, enterprise
data mashups, digital dashboards, and business intelligence

UNIT-IV
Networked economy: Impact of computer networks on business, elements of networked economy, using IS
functions to deal with business risks, privacy, health and ethical issues in networked economy, future of the
networked economy.
HTML: Build a simple HTML document, tables, frames, links, adding multimedia documents, home page.

Lab: Web Designing in HTML, Internet Surfing.

Recommended Readings:
1. Turban, Vonino and wood, Information Technology for Management, Wiley Publications, New Delhi.
2. McKeown, Information Technology and the Networked Economy, Thomson Learning
3. Miller, Data and Network Communication, Vikas Publishing House, New Delhi.
4. Hagg, Baltzan& Philips, Business Driven Technology, TMH, N. Delhi.
5. Molly, Using HTML 4, PHI, Delhi.

Instructions for External Examiner: The question paper shall be divided in two sections.
Section A shall comprise of eight short answer type questions from whole of the syllabus carrying two
marks each, which shall be compulsory. Answer to each question should not exceed 50 words normally.
Section B shall comprise 8 questions (2 questions from each unit).
The students will be required to attempt four questions selecting one question from each unit.
All questions will carry equal marks.
24

Entrepreneurship
Course Code:19IMG22D1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Develop entrepreneurship as a field of study and as a profession.

UNIT-I
Entrepreneurship: Concept, theories, process, factors impacting emergence of entrepreneurship, Growth of
entrepreneurship environment in India, Role of entrepreneurship in economic development, Traits of successful
entrepreneurs; Managerial vs. entrepreneurial approach, Entrepreneurial promotion in India.

UNIT-II
Starting the venture: Creative thinking, Business idea generation (Business cases on entrepreneurship),
Environmental scanning pertaining to business idea: Feasibility study: Market feasibility, Technical/ Feasibility
operations, financial feasibility, Project Report.

UNIT-III
Functional Plans: Drawing a business plan, selecting organization type for business, Organization structure and
Job designs, Designing financial plan: Investment, Incomes and Expenditure, Banking and Accounts,
understanding profitability.

UNIT-IV
Sources of Finance: understanding Financial Framework: Debt Equity Financing, Commercial banks, Venture
Capital, Financial institutions supporting entrepreneurs,
Angel investors, Understanding IPR: Patents, Trademarks, Copy rights, Trade secrets, Licensing, Franchising.

Recommended Readings:
1. Charantimath, Poornima, Entrepreneurship Development &Small Business Enterprises, Pearson
Education.
2. Hisrich, Robert D., Michael Peters and Dean Shephered, Entrepreneurship, Tata McGraw Hill, New
Delhi
3. Barringer, Brace R., and R. Duane Ireland, Entrepreneurship, Pearson Education.
4. Lall, Madhurima, and ShikhaSahai, Entrepreneurship, Excel Books, New Delhi.
5. Kuratko, Donand and Richard Hodgetts, Entrepreneurship, Cengage Learning India Pvt. Ltd., New
Delhi

Creativity and Innovation Management

Course Code:19IMG22D2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:
CO1: Understand challenges managers face today in managing innovation; from recognizing the need and
desire to be creative and innovative, using imagination to add value, developing structures, systems and
incentives that encourage and implement innovation.
CO2: Understand and evaluate the relationships among individual, group and organizational creativity and
learn about the techniques for ideation.
CO3: Question the appropriateness of the features of an organization (eg. structure, culture, etc.) with regards
to the characteristics of the innovation in the company.
CO4: Evaluate the sustainability and robustness of the innovative competences of a company.
CO5: identify the potential for improving knowledge management in an organization and recommend
appropriate mechanisms and understand the challenges in managing discontinuous innovation – in
spotting emerging changes early and in organizing and acting to deal with them.
CO6: recognize the role of leadership in managing and championing creativity and innovation in companies.
CO7: Assess the strengths and weaknesses of a company’s innovative capabilities and opportunities and
threats in its external environment, conduct innovation specific SWOT analysis and recommend
strategies and action plans for an effective innovation management system.

UNIT-I
Introduction to Innovation and Creativity: Importance of innovation in modern society. Components of
Creativity, Creativity Process and Techniques for improving creativity process. Mechanism of Thinking.
Barriers to creativity. Organization and personal factors to promote creativity Identification of needs and
opportunities. Creative thinking, evaluation of ideas. Demonstration of the novelty. Myths surrounding
creativity.

UNIT-II
Creativity Tools and Techniques: Lateral Thinking, Enablers and Barriers to Creativity, Creative Personality,
Brainstorming, Entrepreneurial Creativity. Characteristics of Creative Groups, Three Components of Individual
Creativity. Time Pressure and Creativity. Analyse various methods that enhance creative ability.

UNIT-III
Innovation: Meaning, Characteristics, Purpose/goals of innovation, Sources of innovation, Types of innovation.
Differences between invention and innovation. Factors that Favor Incremental Innovation. Sustainability and
Innovation. Innovation Management Strategies. Incubation and Innovation: How Business Incubators Work.
Service Innovations. Innovation Timing, Innovation Management Strategies. Managing Innovation Teams,
Implementing Innovation Strategies. Formulate methodologies which enhance innovation. The New Product
Development Process. Delineate conditions that support successful new product development.

UNIT-IV
Innovative Entrepreneurship: Models, Dimensions, Degrees, Sources, & Measurement of Innovation. Strategic
Management of Innovation: Innovation Strategies, Stage-Gate Models, Timing of Entry & Strategy, Core
competences &Robustness Knowledge management. Leadership in Managing Creativity & Innovation

Recommended Readings:
1. Khandwalla, N. Pradip (2009). Lifelong Creativity – An Unending Quest, New Delhi: Tata McGrawHill
2. Drucker, F. Peter (2015). Innovation and Entrepreneurship, UK: Elsevier, John Wiley
3. Christensen, M. Clayton, Raynor, E. Michael (2003). The Innovators Solution, Harvard Business
School Press Boston
4. De Bono, Edward (2008). Creativity Workout: Exercises to unlock Your Most Creative Ideas, 2/e;
Amorata Press
5. De Bono, Edward (2015). Lateral Thinking: Creativity Step by Step, International Edition; Harper
Perennial Publishers.
6. Business Innovation in the 21st Century, Praveen Gupta, S Chand.
26

7. Entrepreneurship & Innovation Management -

An Industry Perspective) by R. Gopal and Pradip Manrekar, Excel Books.
8. Creativity, Innovation and Entrepreneurship by U. Jerinabi and P. Santhi Allied Publishers Pvt. Ltd.

Strategic Management
Course Code:20IMG23C1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Understand the overview of strategic management

CO2: Analyze the internal and external environment, formulate strategic intent and understand the different
levels of strategy.

UNIT-I
Introduction to Business Policy and Strategic Management: Definition, Concept, Objective and Significance,
The levels at which strategy operates, Characteristic of Strategic Management, An Overview: Strategic
Management Process, Concept of Strategic Decision Making. Defining strategic intent: Vision, Mission,
Business definition, Goals and Objectives.

UNIT-II
Environment Appraisal: Concept and Environmental Sector; PEST Analysis, Organizational Appraisal:
Concepts and Capability Factors; Porter's Value Chain Model, Framework for developing Strategic Advantage,
SWOT Analysis as a Tool for assessing Organizational Capabilities and Environment Opportunities, Type of
Strategies: Corporate Level (Concept of Grand Strategies), Business Level and Functional Level., Guidelines
for Crafting Successful Business Strategies. Strategy Analysis and Choice: Corporate Level Strategy Analysis:
BCG Matrix and GE 9 cell Matrix, Business Level Strategy Analysis: Life Cycle Analysis, Porter's Five Forces
of Industry Analysis, Concept of Strategic Decision Making, Subjective Factors in Strategic Choice and Process
of Strategic Choice

UNIT-III
Strategy Implementation: Interrelation Between Strategy Formulation and Implementation, Aspects of Strategy
Implementation, An overview of Project, Procedural Implementation, Resource Allocation, Structural
Implementation: An overview of: Structural Consideration, Structure for Strategies, Behavioural
Implementation: An overview of: Leadership, Corporate Culture, Corporate Politics and Use of Power, Personal
Values and Business Ethics, Functional /Operational Implementation: An overview of: Functional Strategies.

UNIT-IV
Strategy Evaluation and Control: An Overview of Strategic Evaluation and Control, Strategic Control and
Operational Control, Techniques for Strategic Evaluation and Control, Role of Organizational Systems in
Evaluation, McKinsey's 7s Framework.

Recommended Readings:
1. Kazmi, Azhar, "Business Policy and Strategic Management", TMH, New Delhi.
2. Wheelenand Hunger, Strategic Management and Business Policy, Pearson Education.
3. Chandrasekharan: Strategic Management, Oxford University Press.
4. A A Thompson Jr., A J Strickland III, J E Gamble, Crafting and Executing Strategy- The Quest for
Competitive Advantage, Tata McGraw Hill.
27

5. David, Fred R. "Strategic Management-Concept and Cases", Pearson Education

6. Hitt, M.A., Ireland R.D. and HosKisson R.D., "Strategic Management Competitiveness and
Globalization" Thomson Asia Pvt. Ltd.
7. Pearce II JA and Robinson Jr., R.B., "Strategic Management-Strategy Formulation and
Implementation", AITBS Publishers and Distributors, Delhi.
8. Srivastava R.M. "Management Policy and Strategic Management (Concepts, Skills and Practices)",
Himalayan Publishing House.
9. Peter F. Drucker, "Managing in a Time of Great Change", Truman Talley Books / Plume Penguin
Group

Corporate Laws
Course Code:20IMG23C2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Acquire a sound understanding of the legal aspects of the laws affecting businesses
CO2: Apply basic legal knowledge to business transactions.
CO3: Communicate effectively using standard business and legal terminology
CO4: Analyze a given business context using basic understanding of the applicable Acts and develop a
suitable operational framework.
CO5: Describe current law, rules, and regulations related to settling business disputes

UNIT-I
Law of Contract- Introduction, kinds of contracts, offer and acceptance, consideration, capacity of parties, free
consent, legality of object, performance of contracts, discharge of contract, remedies for breach of contract,
indemnity and guarantee, bailment and pledge, agency.

UNIT-II
Law of Sale of Goods- Introduction, contract of sale of goods, conditions and warranties, transfer of property,
performance of contract of sale, rights of unpaid seller; Law of Partnership- Introduction, formation, rights
duties and liabilities of partners, dissolution of partnership firm, limited liability partnership; Law of Negotiable
Instruments- Introduction, parties to negotiable instruments presentation, negotiation, dishonour and discharge.

UNIT-III
Nature and Administration of Companies Act 1956- Salient features, meaning and types of companies,
formation of company, memorandum of association, articles of association, shares and share capital.

UNIT-IV
Company meetings and proceedings; Managerial remuneration; Power, duties and liabilities of directors;
Winding up of company; Qualification and Statutory liabilities of company secretary; Corporate governance.

Recommended Readings:
1. Maheshwari, S.N. and S.K. Maheshwari; A Manual of Business Law, Himalaya Publishing House.
2. Kuchhal M.C., Modern Indian Law, Shree Mahavir Book Depot.
3. Kuchhal M.C., Business Law, Vikas Publishing House, New Delhi.
4. Kapoor, N.D., Elements of Mercantile Law, Sultan Chand and Sons, New Delhi.

Operations Research
Course Code:20IMG23C3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Apply research techniques in quantitative and qualitative aspects.

CO2: Schedule the projects and find the early ways of finishing it.
CO3: Develop simulation models.
CO4: Minimize the resource allocation for project.
CO5: Maximize the productivity with help of least cost techniques.

UNIT-I
Operations Research: Meaning, origin, scope and role in managerial decision making. Linear programming:
Meaning, scope and limitations. Formulation of industrial and business problem as linear programming
problems. Solution of linear programming problems by graphical and simplex methods. Degeneracy and duality
in linear programming problems.

UNIT-II
Transportation Problems: Balanced and unbalanced cases, Initial basic feasible solution of transportation
problems by N/W method, least cost entry method and Vogel’s approximation method. Optimal solution of
transportation problem by MODI and STEPING STONE method. Degeneracy in transportation problem.
Assignment problems including traveling salesman’s problem. Special cases in assignment problems:
unbalanced problems, maximization objective and multiple optimal solutions.

UNIT-III
PERT/CPM: Difference between PERT and CPM, network construction, calculating EST, EFT, LST, LFT and
floats, probability considerations in PERT, time -cost trade-off.
Decision theory: decision making under uncertainty and risk, Bayesian analysis, decision trees.

UNIT-IV
Game theory: meaning and types of games, types of strategies. Solution of games with saddle point and
graphical method. Principle of dominance.
Queuing theory: concept, assumptions and applications. Steady state solution of MM1 and MMK models.
Poisson distributed arrivals and exponentially distributed service time models. Simulation: meaning, process,
advantages, limitations and applications.

Recommended Readings:
1. Paneerselvam, Operations Research, PHI, N. Delhi.
2. Taha, Operations Research: An Introduction, Pearson Education.
3. Vohra, N.D.; Quantitative Techniques in Management; Tata McGraw Hill Publishing Company Ltd.,
New Delhi.
4. Kapoor, V.K., Operations Research; Sultan Chand and Sons, New Delhi.
5. Sharma, J.K., Operations Research: Theory and Applications, Macmillan India Ltd, New Delhi.
6. Kalavathy, Operations Research, Vikas Publishing House, New Delhi.
7. Natarajan, A.M, Operation Research, Pearson Education.

Compensation and Benefits Management

Course Code:20IMG23GH1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Learn basic compensation concepts and the context of compensation practice.
CO2: Understand skills in designing, analyzing and restructuring reward management systems, policies and
strategies.
CO3: Understand issues related to the compensation of human resources in organizations
CO4: Learn implications for strategic compensation and possible employer approaches to managing legally
require benefits

UNIT-I
Compensation: concept, objectives, financial and non-financial compensation system. Economic and
Behavioural theories of compensation. Compensation structure, job evaluation, approach to compensation
management, significance of employee compensation, new trends in compensation management.

UNIT-II
Wage and salary administration: theories of wage determination, types of wages, salary progression, wage
boards and pay commissions. Pay for performance plans, incentive scheme: merits, demerits, types of incentive
schemes, group incentive plans. Team based compensation: introduction, design of team based compensation.

UNIT-III
Benefits and services: concept, classification of employee benefits, factors influencing benefits, competency
based compensation, Executive compensation: introduction, components and executive compensation design.
Compensation of special groups, Employee reward system in India.

UNIT-IV
Strategic compensation management: strategic compensation design and policies, Legal framework of
compensation, retirement plans, employee welfare and working conditions-statutory and voluntary measures.
Taxation issues and employee compensation: tax implications of compensation, compensation and the Income
Tax Act.

Recommended Readings:
1. Singh, B.D., "Compensation Reward Management", Excel Books, New Delhi.
2. Bhattacharya, Deepak: Compensation Management, Oxford University Press.
3. Milkovich, George T and Newman J.M., "Compensation", Tata McGraw Hill, New Delhi
4. Henderson, RI., "Compensation Management", Pearson Education.
5. Martocchio, J.J., "Strategic Compensation", Pearson Education.
6. Armstong, M and Murlis H, "Reward Management", Kogan Page, UK.

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section B shall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
31

Organizational Change and Intervention Strategies

Course Code:20IMG23GH2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Learn about the change facilitators using the knowledge and techniques of behavioral science.
CO2: Plan and implement change at the individual group and organizational level.
CO3: Understand models and theories of change management.
CO4: Understand issues and conditions creating the need for change in modern organizations.

UNIT-I
Organizational Change: The domain of change, concept, change agents, strategic management of change;
Managerial approaches for implementing change; Models of organizational change, Kurt Lewin’s models of
change, Huse’s 7 stages model of change.

UNIT-II
Change Management: Change process, facilitating change, dealing with individual and group resistances,
Intervention strategies and developing learning organization. Organizational Diagnosis- Meaning and
importance, Weisbord’s model of organizational diagnosis and Methods of obtaining diagnostic information.

UNIT-III
Organizational Development: An overview, Steps in OD process, General OD Competencies, OD Skills, Values,
Assumption and Beliefs in OD; Designing OD Interventions- Interpersonal, Team, Intergroup, Structural and
Comprehensive Interventions; Evaluation of Organizational Development Interventions

UNIT-IV
Organizational Culture and Change; Corporate Culture, Types of Culture, Importance, Nature, Formal and
Informal Components of Organizational Culture, Designing Cultural Change; Organizational Culture and
Leadership; Emerging Trends in Organizational Culture; Ethics of OD Professionals and Future of OD.

Recommended Readings:
1. French, W. H. and Bell, Organization Development, Pearson Education
2. Singh, K., Organization Change and Development, Excel Books
3. Huse, F. E. and Cummings, T. G., Organization Development and Change, West.
4. De Nitish, Alternative Designs of Human Organizations, Sage.
5. Harvey, D.F. and Brown, D.R., An Experiential Approach to Organization Development, Pearson
Education

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section Bshall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
32

Human Resource Metrics and Analytics

Course Code:20IMG23GH3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Relate the importance of using data base reasoning to support the HR decisions
CO2: Conduct detailed problem analysis assessment and generate decisions based on evidence rather than
opinion.
CO3: Understand the usefulness of HRM matrix and analytic at the work place.
CO4: Align the people strategy with the business strategy in today’s workforce Organization.

UNIT -I
HR Analytics: Evolution of HRIS and HR Analytics. Types and Measures - HR Productivity Metrics and
Human Capital Metrics. HR Analytics Maturity Model, CEO/ Managers - HR expectations on Analytics,
understanding HR indicators, metrics and data, Data collection, tracking, entry. Relational databases and HR
systems.

UNIT-II
E-HRM, Planning and implementing a new HRIS, Security and privacy considerations, Statistical analysis for
HR (regression analysis, measures of central tendency) Graphs, tables, spreadsheets, data manipulation (using
Excel).

UNIT- III
Benchmarking and best practices, Staffing, Supply and demand forecasting, Total compensation analyses, Cost
justification-return on investment, Communicating recommendations.

UNIT -IV
Perspective of analytics in HR, Translator role, resistance to workforce analytics, emerging data sources,
workforce analytics function, modelling in HR: descriptive and indicative models for employee retention and
turnover.

Recommended Readings:
1. Becker B.E., Huafelid M.A. and Ulrich D. "The HR Scorecard: Linking people, strategy, and
performance", Harvard Business Review Press.
2. Nigel Guenole, Jonathan Ferrar, Sheri Feinzig, "The Power of People", Pearson Education
3. Sesil, "Applying Advanced Analytics to HR Management Decisions", 1e, Pearson Education.
4. Soundararajan, "Winning on HR Analytics", Sage Publication.
5. Bhattacharya, "HR Analytics: understanding Theory and Applications", Sage Publication.

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section Bshall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
33

Management of Industrial Relations

Course Code:20IMG23GH4
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Understand the conceptual and practical aspects of industrial relation at the micro and macro levels.
CO2: Investigate solutions to industrial relation problems based on research and assessment of current
practices.
CO3: Understand IR institutions such as employers’ associations, trade unions and industrial tribunals.
CO4: Critically discuss, analyze and evaluate the current and emerging industrial relations and trends.

UNIT-I
Industrial relations-concepts, evolution, significance, perspectives and organization; Anatomy of industrial
relations; industrial relations and the state; Trade unions :concept, significance, types, approaches and
objectives, Problems of trade unions in India and recommendations of national commission on labour for
strengthening of trade unions.

UNIT-II
Collective bargaining: concept, importance and process of bargaining; participative management: Forms of
workers’ participative management in India; tripartite and bipartite bodies; standing orders and grievance
procedure; code of discipline.

UNIT-III
Trade union act-1948, Industrial Disputes Act-1947, Industrial disputes: conciliation, arbitration, adjudication,
Payment of wages act-1936, Minimum wages act-1948.

UNIT-IV
Modern and international scenario of industrial relations: Industrial relations and technological change;
Industrial relations and HRD; ILO and industrial relations; legal framework of Industrial relations; industrial
relations systems in India, UK, USA and Japan.

Recommended Readings:
1. PRN Sinha and I.B Sinha, Industrial Relations, Trade Union and Labor Legislation, Pearson Education.
2. Bhattacharya Dipak Kumar, "Human Resource planning", Excel Books.
3. Srivastava, M.P. "Human Resource Planning: Approaches, Needs, Assessment and Priorities in
Manpower Planning", Manak Publications, Pvt. Limited, New Delhi.
4. Belcourt, Monica & J.McBey, Kenneth "Strategic Human Resource Planning", Cengage Learning
India.
5. Srivastava, M.P. "Human Resource Planning", Institute of Applied Manpower Research, New Delhi.

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section B shall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
34

Strategic Human Resource Management

Course Code:20IMG23GH5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Understand strategic role performed by HR in business organization.

CO2: Understand the tools and techniques essential as a strategic contribution of HRM to organization
growth.
CO3: Explore the relationship between management of people and pursuit of an organization’s strategic goals
and objectives
CO4: Understand the alignment of among different HR system and practices and organization outcomes

UNIT-I
Strategic HRM: introduction, components, objectives and evolution of SHRM, difference between traditional
HRM and SHRM, Investment perspective of human resource management, challenges in SHRM, barriers to
Strategic HR, SHRM approaches: The Indian Context.

UNIT-II
Human Resource Evaluation: concept, approaches, rationale for HR evaluation, linkage between HRM and firm
performance, best practices and bundles approach, distinctive HR practices, HR outsourcing and off shoring,
human resource planning: an overview, significance, perspectives and objectives of HRP, business strategy and
HRP, process of HRP.

UNIT-III
HR systems: staffing systems, reward and compensation systems, employee and career development systems,
performance management systems

UNIT-IV
Strategic options: downsizing and restructuring, outsourcing and off shoring, other HR practices/decisions

Recommended Readings:
1. Ekta Sharma, “ Strategic Human Resource Management and Development, Pearson Education
2. Jeffrey A. Mello, "Strategic Human Resources Management", Cengage Learning
3. TanujaAgarwala . "Strategic Human Resources Management", Oxford University Press.
4. Freed R.David, "Strategic Management", Pearson Education.
5. Robert L. Mathis and John H. Jackson. "Human Resource Management", Thomson South Western.
6. K. Prasad, "Strategic Human Resource Management - Text and Cases",MacMillan India Ltd.
7. Charles R.Greer, "Strategic Human Resource Management", Pearson Education
8. SrinivasR.Kandula, "Strategic Human Resource Development", PHI
9. Sharma, Anuradha. "Strategic Human Resource Management: An Indian perspective", Sage Response
Books.

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section Bshall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
35

Indian Financial System and Financial Markets

Course Code:20IMG23GF1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Understand the working of financial institutions and markets both individually and as an interlinked
system.
CO2: Understand the factors affecting interest rates and yield curve and the importance of change in interest
rates for all constituents of the financial system
CO3: Understand the organization, role, functioning and need for regulation of different types of financial
markets and the implications of the same on society.
CO4: Critically analyze the pivotal role of banking in a financial system and the reasons for it being among
the most tightly regulated industries in the world.
CO5: Understand the impediments to financial inclusion and critically evaluate different ways of developing
sustainable financial inclusion. Also critically analyze the working of the micro finance industry.

UNIT-I
Financial System-Meanings, components and functions; reforms in Indian Financial System; Money Market and
its segments.

UNIT-II
Capital Market- New issue market; Stock Exchange and its functions; trading in stock exchange; NSE; OTCEI;
depositories and custodians; Role and Functions of SEBI; New Financial Instruments.

UNIT-III
Commercial Banks; RRBs; Development Banks; NBFCS; EXIM Bank, RBI.

UNIT-IV
LICI; UTI; SIDBI; NABARD; Micro Finance; Financial Inclusion;

Recommended Readings:
1. Suresh, P. and Paul. J., Management of Banking and Financial Services, Pearson Education
2. Khan, M.Y. Indian Financial System, Tata McGraw Hill
3. Clifford, G., Financial Markets, Institutions and Financial Services, PHI.
4. Khan, M.Y. Management of Financial Services, McGraw-Hill.
5. Gordan, E and K. Natrajan, Emerging Scenario of Financial Services. Himalaya Publishing House.
6. Khan, M.Y., Financial Institutions and Market, McGraw Hill.
7. Bhole, L.M., Financial Institutions and Market, McGraw Hill.

Project Management
Course Code:20IMG23GF2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Identify various investment opportunities and their evaluation

CO2: Analytically approach to study the feasibility study of investment decisions
CO3: Distinguish the key risks and to know means of finance
CO4: Control and review the human aspects of the project

UNIT-I
Capital Investment- need, types, phases of capital budgeting, Generation and Screening of Project Ideas-
corporate appraisal, monitoring the environment and identifying investment opportunities, scouting the project
ideas and project rating, Market and Demand Analysis, Technical Analysis.

UNIT-II
Financial Estimates and Investment Appraisal Criteria- Estimation of investment, revenue and production cost,
working capital requirement, Evaluation techniques of capital investment decisions.

UNIT-III
Project Risk Analysis- types of Risk, Risk adjusted discount rate method, certainty equivalent coefficient
method, sensitivity analysis, decision tree analysis. Weighted average cost of capital (WACC) and its relevance
in financial decision making, financing of projects, Project Appraisal by Financial institutions.

UNIT-IV
Social Cost Benefit Analysis (SCBA): Rationale for SCBA, UNIDO Approach. Project Management and
Review: Forms of project Organization, project planning and control, human aspect of project management,
pre-requisite for successful project implementation.

Recommended Readings:
1. Chandra, Prasanna. "Project Planning: Analysis, Selection, Implementation and Review" TMH.
2. Pradeep Pai, Project Management, Pearson Education.
3. Khatua: Project Management and Appraisal, Oxford University Press.
4. Nicholas, "Project Management for Business and Technology: Principles and Practice”, Pearson
5. Ghattas, R.G. and McKee, S.L., "Practical Project Management", Pearson Education Asia
6. Pinto, P.K., "Project Management", Pearson Education.
7. K Nagarajan, "Project Management", New Age International Publishers.

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50words normally. Section Bshall comprise
8questions (2 questions from each unit). The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.
37

Business Taxation
Course Code:20IMG23GF3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Understand rules and regulations of Income Tax Act

CO2: Understand computation of Taxable Income under different heads
CO3: Understand computation of Tax Liabilities and Tax Planning issues
CO4: Identify structure and rates of GST

UNIT-I
Basic Concepts of Income Tax, Residential status and tax incidence, Incomes exempt from tax, Computation of
Income under the head Salary and House Property.

UNIT-II
Computation of Income under the head Business and Profession, Capital Gains, Income from Other Sources,
Clubbing of income, Set off and Carry forward of Losses.

UNIT-III
General Deductions, Assessment of Individual and Company, Provision with regard to TDS and advance tax,
Basic understanding of tax planning and its distinction from tax avoidance and tax evasion.

UNIT-IV
GST: Rationale for GST; features of GST law in India, structure of GST (SGST, CGST, UTGST and IGST);
rates of GST, models of GST, GST Council.

Recommended Readings:
1. Singhania, V., K. andSinghania, Monica, Students’ Guide to Income Tax, Taxmann
2. Singhania, V., K. andSinghania, Kapil, Direct Taxes Law and practice, Taxmann
3. Singhania, V., K. andSinghania, Monica, Corporate Tax Planning & Business Tax Procedures,
Taxmann
4. Narwal, K.,P., andAnushuya, GST in India, DBH Publishers and Distributers
5. Ahuja, G. and Gupta, R., Simplified Approach to Corporate Tax Planning and Management, Bharat
Law House Private Limited
6. Srinivas, E. A., Handbook of Corporate Tax Planning, Tata McGraw Hill.
7. Iyengar, A. and C. Sampat, Law of Income Tax, Bharat House.

Investment Management
Course Code: 20IMG23GF4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: understand the environment of investment and risk return framework.

CO2: analyse bonds in terms of valuation, yields and risks as well as build up immunized bond portfolio.
CO3: analyse equity shares using different approaches and models.
CO4: construct, analyse, select and evaluate portfolios along with a deep understanding of Capital market
theory and associated models.
CO5: understand and analyse futures and options, use various options trading strategies and critically
examine various innovations in derivatives market.

UNIT-I
Investment- Concept, objectives and process of investment management, financial and non-financial forms of
investment, various investment avenues, sources of investment information, financial market and Investment
Instruments, services of intermediaries in investment management, regulatory framework in financial market.

UNIT-II
Analysis of risk & return, concept of total risk, factors contributing to total risk, systematic and unsystematic
risk, default risk, interest rate risk, market risk, management risk, purchasing power risk. Valuation of debt
instruments- methods of valuation, risk management in debt market. Valuation of equity- methods of valuation
including CAPM and their relevance.

UNIT-III
Fundamental analysis: concept & significance of economic analysis, industry analysis: introduction, need for
industry analysis, alternative classification of industry, industry life cycle analysis, economic factors & industry
analysis, Company analysis - nature and style of management, key role of financial analysis, ratio analysis.
Technical Analysis: line chart, bar chart, points and figures chart, candlestick chart, reversal patterns,
continuation patterns, Dow Theory, Elliott wave theory.

UNIT-IV
Portfolio theory- Efficient Market hypothesis (EMH), Random walk theory, Markowitz diversification model,
Sharpe single index model, Arbitrage pricing theory. Portfolio building process, tools used by value investors,
Portfolio performance evaluation- Sharpe's and Treynor's portfolio performance evaluation, Portfolio revision-
Active and passive strategies & formula plans in portfolio revision.

Recommended Readings:
1. Chandra, Prasanna. "Investment Analysis and Portfolio Management”, MH
2. Alexander, Sharpe, &Bailley,"Fundamentals of Investment", PHI, New Delhi
3. Bhalla, V K, "Investment Management: Security Analysis and Portfolio Management", Sultan Chand,
New Delhi.
4. Reilley& Brown, "Investment Analysis & Portfolio Management”, Thomson Learning
5. Fuller, Russell J & Farrell, James L. "Modern Investment & Security Analysis". McGraw Hill, New
York.
6. Alexander, Jordan J & Bailey, Jeffrey V. "Investment Analysis & Portfolio Management", Dryden
Press, Thomson Learning, Bombay.

Bank Management
Course Code:20IMG23GF5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After doing this course, students should be able to:

CO1: understand the evolution and current state of the Indian banking industry.
CO2: understand the different services and products offered by banks and the challenges associated with
them.
CO3: understand the regulatory structure within which the banking system operates.
CO4: understand and analyse the different risks faced by banks and the risk management mechanism.

UNIT-I
Banking System in India- meaning, functions, and classification of banks, services of bank, reserve
requirements, innovative products in banking, bancassurance; Sources of Bank Funds- classification of deposits,
performance analysis of banks, CAMELS- an integrated scorecard for banks.

UNIT-II
Uses of Funds- features of bank credit, types of credit, commercial credit and retail credits, principles of lending;
Priority sector lending, Risk measurement and management in banks, Asset- liability management in banks,
basel guidelines, Banking technology

UNIT-III
Meaning, scope, functions, objectives, structure and role of treasury management. Functions and responsibilities
of a treasurer; Role and responsibilities of chief finance officer, tools of treasury management.

UNIT-IV
Integrated treasury, planning and control; Liquidity management- CRR/CCIL/RTGS; Supervision and Control
of Treasury Operations; Present Status of Treasury Management in India; Role of Information Technology in
Treasury Management.

Recommended Readings-
1. Varshney, P.N, Banking Law and Practice, Sultan Chand and Sons.
2. K.C. Shekhar, LekshmyShekhar, Banking Theory and Practice, Vikas Publications.
3. Indian Institute of Banking and Finance, Principles of Banking, Macmillan.
4. Avadhani, V.A. Treasury Management in India, Himalaya Publishing House.
5. Steven M. Bragg, Treasury Management: The Practitioner’s Guide.

E-Commerce and Applications

Course Code:20IMG23GT1

L-T-P External Marks: 50

3-0-1 Sessional Marks: 50
Time Allowed: 3 Hours

Course Outcomes
After doing this course, students should be able to:

CO1: understand the concept of E-Commerce & describe the opportunities &challenges offered by E-
Commerce
CO2: able to handle electronic payment technology and requirements for internet based payments
CO3: understand the categories of E-Commerce and understand the different applications of E-commerce
CO4: understand and identify security issues of E-Commerce
CO5: understand the concept of WEB Based Business understand the M-Commerce applications

UNIT- I
Technology and Infrastructure for E-Commerce: Framework of E-commerce; Network Infrastructure for E-
Commerce – Market Forces Influencing I-way, Network Access Equipment, Public Policy Issues Shaping the I-
way; EDI - Applications in Business, Legal, Security and Privacy Issues of EDI; Components of EDI Standards,
ASC X12 and EDIFACT.

UNIT-II
E-Commerce and Retailing: Changing Retail Industry Dynamics, Mercantile Models from the Consumer’s
Perspective, Management Challenges in Online Retailing.
Intranets and Customer Asset Management: Basics of Customer Asset Management, Online Sales Force, Online
Customer Service and Support, Technology and Marketing Strategy.

UNIT-III
Intranets and Manufacturing: Integrated Logistics, Agile Manufacturing, Emerging Business Requirements,
Manufacturing Information Systems, Intranet-based Manufacturing, and Logistics Management. E-Commerce
and Online Publishing: Why Online Publishing, Online Publishing approaches, Advertising and Online
Publishing. E-Commerce and Banking: Changing Dynamics in the Banking Industry, Home Banking
Implementation Approaches, and Management Issues in Online Banking.

UNIT-IV
Intranets and Corporate Finance: An Introduction, Financial Systems, Financial Intranets, Software Modules in
Financial Information Systems, Human Resource Management Systems, Size/Structure of Financial Software
Market.

Lab: Each student is required to develop at least one application of e-commerce.

Recommended Readings:
1. Kalakota and Whinston, Electronic Commerce: A Manager’s Guide, Pearson Education.
2. Greenstien and Vasarhelyi, Electronic Commerce: Security, Risk Management and Control,Tata
McGraw Hill.
3. Dave Chaffey, E-Business and E- Commerce Management, Strategy, Implementation and Practice,
Pearson Education.

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of five short answer type questions from whole of the syllabus carrying two marks each, which shall be
compulsory. Answer to each question should not exceed 50 words normally. Section B shall comprise 8
questions (2 questions from each unit). The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks
41

Data Warehousing and Data Mining

Course Code:20IMG23GT2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After doing this course, students should be able to:

CO1 identify the scope and necessity of Data Mining and Warehousing for the society.
CO2 describe the designing of Data Warehouse so that it can be able to solve the root problems.
CO3 understand various tools of Data Mining and their techniques to solve the real time problems.
CO4 develop further interest in research and design of new Data Mining techniques.

UNIT-I
Introduction: The Evolution of Data Warehousing the Data Warehouse A Brief History, Today’s Development
Environment; Principles of Data; Warehousing (Architecture and Design Techniques): Types of Data and their
uses conceptual Data, Architecture, Design Techniques, Introduction to the Logical Architecture; Creating the
Data Asset: Business Data Warehouse Design, Populating the Data Warehouse, Unlocking the Data Asset for
End Users (The Use of Business Information).

UNIT-II
Designing Business Information Warehouse; Populating Business Information Warehouse, User Access to
Information, Information, Data in Context. Data Mining Introduction: Motivation, Importance, data mining, kind
of data, Functionalities, Interesting Patterns, Classification of data mining systems, Major issues; Data
Warehouse and OLAP Technology for Data Mining: Data warehouse, operational database systems and data
warehouses, Architecture, Implementation, development of data cube technology, data warehousing to data
mining, Data warehouse usage.

UNIT-III
Data Preparation: Preprocess, Data cleaning, Data integration and transformation, Data reduction, Discrete and
concept hierarchy generation; Data Mining Primitives: Languages, and System Architecture, graphical user
interfaces; Concept Description: Characterization and Comparison, Data generalization and summarization
based characterization, Analytical characterization: analysis of attribute relevance, mining class comparisons,
Mining descriptive statistical measures in large database.

UNIT-IV
Mining Association Rules in Large Database: Mining single dimensional Boolean association rules from
transaction database, Mining multidimensional association rules from database and data warehouses, from
associating mining to correlation analysis, Constraint based association mining; Classification and Prediction:
Issues, classification by decision tree induction, Bayesian classification, Classification by back propagation;
Classification based on concepts from association rule mining; Other classification methods.
Lab: Each student is required to develop at least one data-house.

Recommended Readings:
1 Sam Anahory, Data Warehousing in the Real World, Pearson Education
2 Margaret H. Dunham, Data Mining: Introductory and Advance Topics, Pearson Education.
3. Alex Berson, Stephen Smith, Kurt Threarling; Building Data Mining Applications for CRM TMH
4. Alex Berson, Stephen Smith; Data Warehousing, Data Mining and OLAP, TMH
5. Michael J.A.Berry, Data Mining Techniques: for marketing sales and Customer Support, Gordon
Linoff.
6. Han, Jiawei ;Data mining: Concepts and techniques, Harcourt.
7. Pujari,Arun K,Data, Mining Techniques, Hyderabad University Press.

E-Governance and Framework of ICT

Course Code:20IMG23GT3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After doing this course, students should be able to:

CO1: Understand the basic functioning of e-government

CO2: Apply the technical and management skills in implementing e-governance projects.
CO3: Analyse and evaluate assessment framework of e-government projects

UNIT-I
Overview of E-Government and E-Governance: Stages of E-Governance, National E-Governance Plan(NeGP),
Mission Mode Projects and their implementation status, E-Governance Introduction to E-governance, Role of
ICT in e-governance, Need, importance of E-governance, Categories of E-governance, Key Issues of E-
Governance, Technology, Policies, Infrastructure, Training, Copyrights Consulting Funds, E-governance
Models, Model of Digital Governance, Wider Dissemination Model.

UNIT-II
E governance Models: Critical Flow Model, Interactive-service model/Government to-Citizento- Government
Model (G2C2G),Major areas of E-governance Services, Public Grievances: Telephone, Ration card,
transportation, Rural services Land Records, Police: FIR registration, Lost and found, Social services: Death,
domicile, school certificates, Public information: employment, hospitals, railway, Agricultural sector:
Fertilizers, Seeds, Utility payments Electricity, water, telephone, Commercial: income tax, custom duty, excise
duty- Governance Infrastructure.

UNIT-III
Phases of e-government: "Brochure ware", Interactive, and Transaction, Five Stages of Electronic Government
Development, Statutes affecting e-government development, Human Infrastructural preparedness, Challenges
for E-governance.

UNIT-IV
Policies: National Telecom Reforms, National Telecom Policies NTPs, Regulations: Digital Divide and Digital
Dividends, Development and rationale of regulation and, deregulation, Role of Telecom Regulatory Agencies -
Telecom Regulatory Authority of India (TRAI) and ITU, Information Technology Act (2000), Internet and E-
commerce issues: privacy, security, domain names, etc, Wireless: frequency auctions, standards, competition.

Recommended Readings:

1. VikramRaghavan, (2007). Communication Law in India-Legal Aspects of Telecom, Broadcasting, and

Cable Services, 1st Edition, Lexis NexisButterworths.
2. D N Gupta, (2008). E Governance A Comprehensive Framework, 1st Edition, Jain Publications
3. Heather E Hudson, (2006). Global Connections - International Telecommunications Infrastructure and
Policy, 1st Edition, Wiley Publication.
4. E. Bohlin and S.L. Levin, (2000). Telecommunications Transformation - Technology, Strategy and
Policy, 1st Edition, IOS Press.
5. McElroy, (2003).KMCI (Knowledge Management Consortium International) and Butterworth
Hienemann, 1st Edition.
6. R. K. Mitra, (2006). E-government: Macro Issues, 1st Edition, GIFT Publishing.

Multimedia and Web Development

Course Code:20IMG23GT4

L-T-P External Marks: 50

3-0-1 Sessional Marks: 50
Time Allowed: 3 Hours

Course Outcomes
After doing this course, students should be able to:

CO1: Developed understanding of technical aspect of Multimedia Systems.

CO2: Understand various file formats for audio, video and text media.
CO3: Design interactive multimedia software.
CO4: Apply various networking protocols for multimedia applications.
CO5: To evaluate multimedia application for its optimum performance.
CO6: Design a basic web site using HTML

UNIT-I
Introduction to Multimedia: Multimedia devices, components of multimedia systems, authoring tools, creating
multimedia, video-capturing, video on demand.

UNIT-II
Data compression : Need for data compression, non-lossy and lossy compressions for images, color, gray scale
and still-video image, video image, and audio compression JPEG standard, MPEG standard, DVI Technology,
MIDI, brief survey of speech recognition and generation.

UNIT-III
Data and file format standards, Multimedia applications design: Application classes, types of multimedia
systems; Distributed multimedia systems: Components, distributed multimedia databases.

UNIT-IV
Introduction to Web design: Web development process, site types and architectures, navigation theory and
practice. Introduction to Page: Page sizes, page types, web design tools; introduction to text: Fonts and text
layout, formatting tags, text design issues for the web.
HTML: Structure of HTML document; HTML Tags, inserting images, creating links, tables, forms, and frames

Lab: Each student is required to develop at least one website.

Recommended Readings:

1. Buford, Multimedia Systems, Pearson Education,

2. Vaughan, Multimedia Making IT Work, Tata McGraw Hill,
3. Villamil and Molina, Multimedia: An Introduction, PHI
4. Shuman, Multimedia in Action, Vikas Publishing House
5. Senclair, Multimedia on the PC, BPB Publications
6. Rosch, Multimedia Bible, SAMS Publishing
7. Powell, Web Design: The Complete Reference, Tata McGraw Hill

Enterprise Resource Planning

Course Code:20IMG23GT5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing this course, student will be able to:

CO1: make basic use of Enterprise software, and its role in integrating business functions
CO2: analyse the strategic options for ERP identification and adoption.
CO3: design the ERP implementation strategies.
CO4: create reengineered business processes for successful ERP implementation.

UNIT-I
Introduction: Basic issues, evolution of ERP, advantages, pitfalls, overview of an enterprise; ERP and related
technologies: Business process reengineering, management information system, decision support system,
executive information system, data warehousing, data mining, supply chain management.

UNIT-II
Manufacturing perspective: CAD/CAM, material requirement planning (MRP-I), bill of material, manufacturing
resource planning (MRP-II), distribution requirement planning, JIT approach.

UNIT-III
ERP Modules: Introduction to ERP modules n Finance, Plant maintenance, quality management, materials
management.

UNIT-IV
ERP Implementation: ERP lifecycle, vendors, consultants and users, ERP market, future directions in ERP.

Recommended Readings:
1. Leon A., Enterprise Resource Planning, Tata McGraw Hill.
2. Veena Bansal, Enterprise Resource Planning, Pearson Education
3. Ellen Monk, Bret Wagner, Concepts in Enterprise Resource Planning, Cengage Learning.
4. Motiwalla, Thompson, Enterprise Systems for Management, Pearson Education.
5. Wallace and Kremzar, ERP: Making it Happen – The Implementers’ Guide to Success
6. with Enterprise Resource Planning, John Wiley and Sons, Inc.
7. Sadagopan, S., ERP: A Managerial perspective. Tata McGraw Hill.
8. Garg, V. K. andVenket Krishna N. K., ERP Concepts and Practice, PHI Publication.

Foreign Exchange Management

Course Code:20IMG23GI1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Understand why firms and nations seek out and benefit from international business activities.
CO2: Analyze and identify factors that cause exchange rates to change.
CO3: Identify the linkages between international financial prices.
CO4: Understand the costs and benefits of different monetary systems.
CO5: Identify and measure political risk associated with a sovereign nation.

UNIT-I
Nature of foreign exchange: sources of demand for and supply of foreign exchange-the balance of payments
(bop) framework; nominal, real and effective exchange rates; determination of rate of exchange, monetary
portfolio balance, purchasing power parity approaches; overvalued and undervalued currencies; exchange rate
systems.

UNIT-II
General factors of exchange rate fluctuations; the Dornbusch Sticky -price theory of exchange rate volatility;
exchange rate overshooting and the J-curve effect; central banking intervention for exchange rate stability; effect
of depreciation on trade balance.

UNIT-III
Nature functions and participants of foreign exchange market; spot and forward markets; forward premium;
forwards in hedging and arbitrage; methods of quoting exchange rates; cross rates of exchange; arbitrage
operations; bid -ask spreads; the Interest Rate Parity Theorem; the Expectation Theory; International Fisher
Effect.

UNIT-IV
Currency futures, options and determination of their market value, over-the-counter options; Fisher Black’s
Optional-Pricing model; currency and interest rate swaps; credit risk of swaps, Euro currency market and its
instruments; measuring foreign exchange risk and exposure; basic techniques of exposure management; foreign
exchange regulation in India.

Recommended Readings:
1. Giddy I.A.N., Global Financial Markets, AITBS, New Delhi
2. D. Levi Maurice, International Finance, Prentice Hall of India, New Delhi
3. David K. Eiteman, Multinational Business Finance, Pearson Education
4. Roth Paul, Mastering Foreign Exchange and Money Markets, Pitman, London
5. Apte P.G., International Financial Management, Tata McGraw Hill, New Delhi

International Business Environment

Course Code:20IMG23GI2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
At the end of the course students will be able to:

CO1: Learn the nature, scope and structure of International Business.

CO2: Understand the influence of various environmental factors on international business operations.
CO3: Gain knowledge on Regional Economic Groups

UNIT-I
Introduction to International Business: Importance, nature and scope of International business; Modes of entry
into International Business; Internationalization process and managerial implications.
Socio-Cultural environment: significance, religion, language, education, aesthetics, attitudes, culture, customs
and practices, cross cultural literacy, managing cultural diversity- dealing with cultural differences, social
responsibility of business.

UNIT-II
International Economic Environment: International economic analysis indicators; Economic factors affecting
international business operations- economic freedom, economic systems, economic indicators; Assessing
economic development, performance and potential; Regional economic integration: Effects of integration, major
regional trading groups in Asia and America. International Investment Theory - Theory of capital movements,
Market imperfections, Internationalization, Appropriability, Location specific advantage.

UNIT-III
Political and Legal environment: Political environment: Individualism Vs. collectivism, political ideology,
political risk; Legal environment: Types of Legal systems, trends in legal system, implications for mangers,
legal issues in international business.

UNIT-IV
Technological environment: Impact of technology on society, economy, industry; Need to spend on R and D,
implication of technology on MNCs, environmental factors contributing for rise of technology, Nature of
technology transfer, stages in transfer process, international technological issues.

Recommended Readings:
1. Daniels, J.D. and H. LEE Radesbaugh,"International Business", Pearson Education.
2. Aswathappa, K. "International Business", Tata McGraw Hill publications, New Delhi.
3. Richard M. Schaffer etal, International Business Law and its Environment, Thomson 2002.
4. John. J Wild, et al, International Business, Pearson Education
5. Michael Zinkata et al, Global Business, The Dryden Press 1988.
6. Darrell Mahoney, International Business, Longman, 1998.
7. Donn Ball and Wendell Mcculloch, International Business, Irwin McGraw Hill 1999.
8. Charles W Hill, International Business, TMH publishing company Ltd.
9. WTO Annual reports, Geneva.
10. Overview of Developments in the International Trading Environments - Annual Report by the Director
General WTO, Nov. 22, 2000.
11. Black and Sundaram, "International Business Environment", Prentice Hall of India, New Delhi.

Export Import Management and Documentation

Course Code:20IMG23GI3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
At the end of the course students will be able to:

CO1: Understand Import/export trade organizations

CO2: Understand the procedure of licensing
CO3: Understand Export-Import trade regulatory framework in India.
CO4: Understand export sales contract and its processing
CO5: Understand documents required at the time of export and import.
CO6: Understand institutional set up for export promotion and export assistance in India.

UNIT-I
Preliminaries for Export: Meaning of Exports and Imports, Classification of Exports and Imports, Categories of
Exporters Strategy and Preparation for Foreign Trade, Identifying Foreign Markets, International Market
Selection Process, Methods of Entering International Market, Constraints in Entering Foreign Markets, Export
Contract, Force Majeure in Export Contract Exchange Earner's Foreign Currency (EEFC) Account, Prospects
for India's Foreign Trade Development, Challenges to India's Foreign Trade Development, Institutional
framework for Foreign Trade.

UNIT-II
Export documentation and Export Procedures: Aligned Documentation System (ADS), important documents,
Export Procedure, Registration Procedure, Pre-shipment Procedure, Shipment Procedure ,Post- shipment
Procedure (Realisation of Export Proceeds),Excise Clearance for Exportable Goods ,Quality Control and Pre-
shipment Inspection, Importer Exporter Code (IEC) Number Registration-cum-Membership Certificate
(RCMC), Role of Customs House Agents (CHAs), Exchange Rate Fluctuation Risks, Forward Contracts, ISO
9000 Certification, Role of clearing and forwarding agents

UNIT-III
Policy Assistance and Incentives: Incentives and Assistance for Exporters ,Duty Drawback (DBK) Procedure
for Claiming Duty Drawback, Exports from India Scheme, Export Promotion Capital Goods (EPCG) Scheme,
Towns of Export Excellence (TEE), Deemed Exports, Export Oriented UNIT-s (EOUs), Electronic Hardware
Technology Parks (EHTPs), Software Technology Parks (STPs) and Bio-technology Parks, Agri Export Zones
(AEZs), Special Economic Zones (SEZs),Benefits Enjoyed by SEZs, Quality Control and Trade Disputes
(QCTD) Assistance to States for Developing Export Infrastructure and Allied Activities (ASIDE), Role and
Significance of Export Trading Houses and privileges of status holder.

UNIT-IV
Methods of Payments and Export Finance: Conditions for Realisation of Export Proceeds, Factors Affecting
Export Payment Term, Methods of Export Payment, Types of Export Finance, Pre-shipment Finance, Features
of Post-shipment Finance, Procedure for Obtaining Export Finance, Pre-shipment Finance vs. Post-shipment
Finance, Import Procedure Introduction, Categories of Importers, Import Licence, Import Contract, Pre-import
Procedure, Legal Dimensions of Import Procedure, Customs Clearance for Imported Goods, Exchange Control
Provisions for Imports, Valuation for Customs Duty, Import Incentives under Special Schemes, Import
Procurement planning.

Recommended Readings:
1. Jain. S. Khushpat, Jain.V. Apexa, Export-Import Procedure and Documentation, Himalaya Pub. House.
2. Export-Import manual, Nabhi Publication, New Delhi
3. Kapoor,D.C,"Export Management", Vikas Publishing House Pvt. Ltd., New Delhi.
4. Gerald Albaum, International Marketing and Export Management, Pearson Education.
5. Cherunilam, Francis. "International Trade and Export Management", Himalaya Pub. House.
6. Kumar, Asin, "Export -Import Management", Excel Publications. New Delhi
7. Paras Ram, "Export what, where and how" AnupamPublications.
48

Regional Economic Blocks

Course Code:20IMG23GI4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of the course students will be able to:

CO1: Understand the theoretical framework of the theory of economic integration, and
CO2: Understand its impact on trade and investment flows among the region and on the global economy.

UNIT-I
Concept, Rationale and objectives of Economic Integration, Levels of economic integration, Impact of
Economic Integration, Customs Union: Features, Theory of Customs Union, Partial Equilibrium approach to
Customs Union, Assumptions of approach, Effects of Customs Union. General Equilibrium Approach: Lipsey
model and Vanek model.

UNIT-II
Regionalism in the World Economy, Economic Integration among developing countries: Rationale, benefits,
problems of economic integration, measures to encourage EI among developing countries, Evaluation of RIA's.

UNIT-III
South - South Cooperation: Problems facing the south, Scope of ECDC (Economic cooperation among
developing countries), Rationale, SSC (South- South Cooperation): Efforts, progress, problems, India's role in
SSC. India and Regional Cooperation, SAARC: Objectives and principles, SAARC nations, potential areas of
Cooperation, problems of SAARC nations, SAPTA, INDO - LANKA FTA, INDO - SINGAPORE CECA
(Comprehensive Economic Cooperation Agreement).

UNIT-IV
Major Regional Trading Groups: EU; NAFTA; REI in America's: CARICOM, MERCOSUR, CAN; Regional
economic integration in ASIA - ASEAN, APEC; Regional economic integration in AFRICA: African Union;
BRICS. Commodity agreements and OPEC nations. Role of WTO, WTO provisions on regional integration
arrangements.

Recommended Readings:
1. Paul R. Krugman, International Economics, Pearson Education.
2. Jhingan, M.L, International Economics, Vrinda Publications Ltd.
3. Gerber James, International Economics, Pearson Education.
4. Cherunilum, Francis, International Economics, Tata McGraw - Hill
5. Balassa, Bela., Theory of Economic Integration, George Allen and Unwin Ltd.
6. Daniels, J.D. and H. LEE Radesbaugh,"International Business", Pearson Education.
7. Bhalla, V.K., World Economy in 90s: A Portfolio Approach, Anmol Pub. Pvt.Ltd.
8. Dreze, Jean andSen, Aamrtya, Indian, Development: Selected RegionalPerspective, Oxford Univ. Press
9. Jackson, J., The World Trading System, Mass: MITPress.
10. Krugman, Paul R. andObstfeld, M., International Economics, Harper CollinsPub.
11. Machlup, F. A., History of Thought on Economic Integration,Macmillan.
12. Trivedi, Sonu, Regional Economic Cooperation and Integration, New Century Publications.
49

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. shall comprise 8 questions (2
questions from each unit). The students will be required to attempt four questions selecting one question from
each unit. All questions will carry equal marks

International Logistics
Course Code:20IMG23GI5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: Develop basic understanding of the ins and outs of exports and imports, types of shipping, international
laws related to logistics and transportation of goods, financial processing, and distribution channels.
CO2: Learn discussion of terms of trade, insurance, proper packaging procedures and outcomes.
CO3: Discuss current practices, issues, and concerns in the field of international logistic operations.
CO4: Understand the reason of existence of International Trade.
CO5: Apply logistics principles in international business decisions.

UNIT-I
Trends in world trade growth; nature, significance and components of international logistics; creating an export
organization; registration and licensing; selecting export products and markets and channels; export costing and
pricing procedures incoterms; deciding payment terms; export contracts; deciding currency of payment; export
order processing; international logistics infrastructure.

UNIT-II
Arranging pre -shipment finance; export procurement; quality control and pre -shipment inspection; packing and
labeling of export consignments; basic procedure and documentation for excise and custom clearance; ADS;
Cargo insurance; shipping modes procedures and documentation; role of forwarding agents.

UNIT-III
Arranging post-shipment finance; documentary collection of export bills; UCPDC guidelines; negotiating
documents under L/C; managing exchange earners’ foreign currency accounts; availing foreign exchange
facilities; protecting against adverse movements in exchange rates; role of EXIM Bank; major provisions of
FEMA relating to exporters; export credit risk insurance and the role of ECGC.

UNIT-IV
Major export promotion schemes in India; export assistance to export houses; SEZ units, EOUs, EHTP, STP and
BTP units; facilities for deemed exports; marketing development assistance; trade information support; role of
commodity boards and export promotion councils in trade promotion; facilities for service exports.

Recommended Readings:
1. Paras Ram, Export: What, When, How, Anupam Publications, New Delhi
2. Khurana, P.K., Export Management, Galgotia Publishing, New Delhi
3. Shavaramu, Export Marketing – A Practical Guide for Exporters, Wheeler Publishing, New Delhi
4. Paul R. Murphy, Contemporary Logistics, Pearson Education
5. Govt. of India, An Overview of Customs,Commissionate of Customs and ICDs, New Delhi
6. Govt. of India, Ministry of Commerce and Industry – Handbook of Procedure, Govt. of India, New
Delhi

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. shall comprise 8 questions (2
questions from each unit). The students will be required to attempt four questions selecting one question from
each unit. All questions will carry equal mark.
50

Digital Marketing
Course Code:20IMG23GM1

L-T-P External Marks: 50

3-0-1 Sessional Marks: 50
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: Understand how and why to use digital marketing for multiple goals within a larger marketing and/or
media strategy.
CO2: Understand the major digital marketing channels - online advertising: Digital display, video, mobile,
search engine, and social media.
CO3: Learn to develop, evaluate, and execute a comprehensive digital marketing strategy and plan.
CO4: Learn how to measure digital marketing efforts and calculate ROI. CO5 Explore the latest digital ad
technologies.

UNIT-I
Introduction to Digital Marketing: Digital Marketing, Internet Users, Digital Marketing Strategy, Digital
Advertising Market in India, Skills required in Digital Marketing, Digital Marketing Plan. Display Advertising:
Concept of Display Advertising, Types of Display Ads, Buying Models, Display Plan, Targeting, What Makes a
Good Ad?, Programmatic Digital Advertising, Analytical Tools, YouTube Advertising.

UNIT-II
Search Engine Advertising: benefits of paid Search Advertising, understanding Ad Placement, understanding
Ad Ranks, Creating the First Ad Campaign, Enhance Your Ad Campaign, Performance Reports. Social Media
Marketing: How to build a Successful Strategy. Facebook Marketing: Facebook for Business, Anatomy of an
Ad Campaign, Adverts, Facebook Insights, Other Marketing Tools, Other Essentials.

UNIT-III
LinkedIn Marketing: Why it is Important to have LinkedIn Presence, LinkedIn Strategy, Sales Leads Generation
Using LinkedIn, Content Strategy, LinkedIn Analytics, Targeting, Ad Campaign. Twitter Marketing: Getting
Started with Twitter, How is Twitter Different?, Building a Content Strategy, Twitter Usage, Twitter Ads,
Twitter Analytics, Twitter tools and tips for Marketers. Instagram and Snapchat: Instagram-Content Strategy,
Sponsored Ads, Snapchat, Digital Public Relations.

UNIT-IV
Mobile Marketing: Mobile Usage, Mobile Advertising, Mobile Marketing Toolkit, Mobile Marketing Features,
Addressing the diversity in India through Mobile, Campaign Development Process, Tracking of Mobile
Campaigns. Search Engine Optimisation: Search Engine, Concept of SEO, SEO phases, On Page and Off Page
Optimisation, Social Media Reach, Maintenance. Web Analytics: Data Collection, Key Metrics, Making Web
Analytics Actionable, Multi-channel attribution, How to connect offline with online, Types of Tracking Codes,
Mobile Analytics, Universal Analytics, Competitive Intelligence.

Recommended Readings:

1. Puneet Bhatia, Fundamental of Digital Marketing, Pearson Education

2. Seema Gupta, "Digital Marketing", McGraw Hill Education, New Delhi.
3. Philip Kotler, "Marketing 4.0: Moving from Traditional to Digital", Wiley
4. Ryan Deiss and Russ Henne berry. Digital Marketing for Dummies,
5. Jason, McDonald. Social Media Marketing Workbook: 2018 Edition - How to Use Social Media for Business
6. Miller, The Ultimate Web Marketing Guide, Pearson Education.

Lab: Practical on Social Media marketing

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of five short answer type questions from whole of the syllabus carrying two marks each, which shall be
compulsory. Answer to each question should not exceed 50 words normally. shall comprise 8 questions (2
questions from each unit). The students will be required to attempt four questions selecting one question from
each unit. All questions will carry equal marks
51

Customer Relationship Management

Course Code:20IMG23GM2
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: apply the concept of CRM, the benefits delivered by CRM, the contexts in which it is used, the
technologies that are deployed and how it can be implemented.
CO2: implement how CRM practices and technologies enhance the achievement of marketing, sales and
service objectives throughout the customer life-cycle stages of customer acquisition, retention and
development whilst simultaneously supporting broader organizational goals.

UNIT-I
Introduction – Origin, evolution and concept of CRM, strategic importance of CRM, goals of CRM, types of
CRM, CRM Architecture

UNIT-II
Operational CRM – Sales force automation: lead management, contact management, field force automation;
enterprise marketing automation: market segmentation, campaign management, customer service and support,
contact and call center operations

UNIT-III
Analytical CRM – Managing and sharing customer data: customer information database, ethics and legalities of
data use, data warehousing and data mining; types of data analysis – online analytical processing, click stream
analysis, collaborative filtering, CRM and business intelligence collaborative CRM

UNIT-IV
CRM Implementation – Establishing CRM performance monitoring, CRM readiness assessment, system, CRM
audit, CRM project management, employee engagement in CRM project, CRM budget, key account
management, evaluating CRM return on investment

Recommended Readings:

1. Buttle, Francis, Customer Relationship Management – Concept and Tools, Elsevier Butterworth –
Heinemann, Oxford, UK
2. Payne, Adrian, Handbook of CRM – Achieving Excellence in Customer Management, Butterworth –
Heinemann, Oxford, UK
3. Dyche, Jill, The CRM Handbook – A Business Guide to Customer Relationship Management, Pearson
Education, New Delhi
4. Knox, Simon, Stan Maklan, Adrian Payne, Joe Peppard and Lynette Ryal, Customer Relationship
Management, Butterworth – Heinemann, Oxford, UK
5. Greenlers, Paul, CRM at the Speed of Light, Tata McGraw Hill Publishing Ltd., New Delhi
6. Anderson, Kristen, and Carol J Kerr, Customer Relationship Management, Tata McGraw Hill

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. shall comprise 8 questions (2
questions from each unit). The students will be required to attempt four questions selecting one question from
each unit. All questions will carry equal marks
52

Services Marketing
Course Code:20IMG23GM3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the unique challenges inherent in managing and delivering quality services.
CO2: analyse the various components of the "services marketing mix" (the 7 P's).
CO3: to identify the role of employees and customers in service delivery, customer satisfaction, and service
recovery;
CO4: develop students’ abilities to identify services decision problems, ascertain alternatives, define crucial
issues, analyse, make decisions and plan the implementation of these decisions

UNIT I
Introduction to Services: Service and Technology, Goods versus Services, Service Marketing Mix, Gap model of
Services, important service industries-Hospitality and Tourism, Transportation, Telecom, Banking and
Insurance, Education and Entertainment, Healthcare. Service classification and challenges in Service Business.

UNIT II
Focus on the Customer: Consumer Behaviour in Services, Customer Expectation of Services, and Customer
perception of services. Elements in an effective services marketing research programme, Building customer
relationship, Relationship development strategies, Reasons of Service failure, Service recovery and strategies.

UNIT III
Aligning Service design and standards: Challenges of Services Innovation and design, new service development
process Service Blueprinting, Customer-defined service standards and its types, Physical evidence and types of
servicescape, Strategic roles of servicescape

UNIT IV
Delivering and performing services: Employees role in service delivery, Customers role in service delivery,
Delivering services through intermediaries and electronic channels, Strategies for matching capacity and
demand, Key service communication challenges, Approaches to pricing services, Financial and Economic
impact of services.

Recommended Readings:

1. Lovelock, C., Wirtz, J.and Chatterjee, J., Services Marketing. Pearson Education.
2. Zeithaml, V., Bitner, M.J., Gremler, D.D. andPandit, A., Service Marketing. McGraw Hill.
3. Gopal Das, Essentials of Services Marketing, Pearson Education.
4. Srinivasan, Service marketing: Indian Context, PHI
5. Swartz, T., Iqcobucci, D., Handbook of Service Marketing and Management, Sage Publication

Consumer Behavior
Course Code:20IMG23GM4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: gain strategic understanding of the influential and persuasive mechanisms involved in consumer attitude, belief, and behavior
change, and will be able to apply this knowledge in addressing specific marketing problems.
CO2: examine the consumer from a managerial perspective and to develop marketing strategies to respond to consumers’ changi ng
attitudes and behaviors.
CO3: understand how to anticipate, adapt, and respond to consumer needs by applying the insight from basic consumer behavior
concepts to their marketing strategies.
CO4: understand the current and future research technologies for consumer insight and will be able to critically assess how they can be
used in strategy formulation.

UNIT-I
Consumer Behavior and consumer research; importance of consumer Behavior; evolution of consumer
Behavior; methods of studying consumer Behavior; customer centric organizations; market analysis; market
segmentation, marketing mix strategies; value of brands in marketing strategy; customer loyalty and retention
strategy; global marketing strategy; global marketing strategy; global advertising effectiveness; consumer
decision process model; variables affecting the decision process; types of decision process; factors influencing
the extent of problem solving; pre-purchase processes; need recognition; internal and external search; pre-
purchase evaluation

UNIT-II
Different types of purchase situations; retailing and the purchase process; determinants of retail success or
failure; point -of-purchase materials; consumer logistics; location based retailing; direct marketing consumption
Behaviors; consumption experiences; importance of customer satisfaction; factors affecting satisfaction level;
demographics and consumer Behavior; economic resources and consumer Behavior; personality and consumer
Behavior; personal values; lifestyle motivational conflict and need priorities; motivational intensity; motivating
consumer

UNIT-III
Importance of consumer knowledge; types of consumer knowledge; sources of consumer knowledge; benefits of
understanding consumer knowledge; consumer beliefs; consumer feelings; consumer attitudes; consumer
intentions; culture and its effect on consumer Behavior; changing values and its effect on consumer Behavior;
changing values and its effect on marketing; determinants of social class; social class and consumer Behavior;
importance of families and households on consumer Behavior; role Behavior and its influence on the decision
process; family life cycles; changing roles of women; children and household consumer Behavior

UNIT-IV
Group and personal influences on individuals; reference group and its influence on individuals; transmission of
influence through dyadic exchanges; word of mouth and opinion leaders in advertising and marketing strategy;
diffusion of innovations; diffusion process; reaching the consumer; gaining consumer’s attention; shaping
consumer’s opinion; opinions change; product’s and advertising’s role in shaping consumer opinion; cognitive
learning; retrieval of information; company’s role in helping consumers to remember

Recommended Readings:

1. Schiffman, Leon G. and S.Ramesh Kumar, Consumer Behavior; Pearson Education

2. JagdishSheth, Consumer Behavior: A Digital Native, Pearson Education.
3. Blackwell, Roger, Miniard, Paul and Engel, James; Consumer Behavior; Thomson Learning; New Delhi 4.Loudon,
David J. andDellabitta, Albert; Consumer Behavior; Tata McGraw Hill; New Delhi.
5. Soloman, Michael R.; Consumer Behavior – Buying, Having and Being; Pearson Education
6. Nair, Suja R.; Consumer Behavior in Indian Perspective; Himalaya Publishing House; New Delhi

questions (2 questions from each unit). The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks

Retail Management
Course Code:20IMG23GM5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of the course students will be able to:

CO1: understand the concepts of effective retailing

CO2: know the recent trends in retailing in India
CO3: understand various retail formats and will understand the retail customers

UNIT-I
Introduction to Retail- Evolution of Retail, Organised vs. Unorganised retailing, Retail Mix, theories of retail
development, Types of Retailers; Careers in Retailing; understanding Consumers.

UNIT-II
Retail Locations- Planned and Unplanned, Retail Site Location- Site Characteristics, Trade Area Characteristics,
Location and Site Evaluation; Store Layout and Design; Space Management; Visual Merchandising;
Atmospherics.

UNIT-III
Managing Merchandise - Merchandise Planning, Process, Forecasting Sales, Developing Assortment Plans,
National Brands and Private Labels; Retail Pricing- Setting Retail Prices, Price Adjustments, Pricing Strategies;
Retail Communication Mix.

UNIT-IV
Information and Supply Chain Management- Information Flows, Logistics, Distribution Centre. Contemporary
issues in Retail- Significance of retail as an industry, Retail scenario at International and National Level,
Technology in Retailing, Multi-channel Retailing, E-Retailing: Future of e-retailing, Challenges for traditional
retail and e-retail, FDI in Retail.

Recommended Readings:

1. Pradhan, S., Retailing Management Text and Cases, McGraw Hill Education, New Delhi
2. Berman, Barry and Evans, Joel, R., Retail Management; A Strategic Approach; Pearson Education.
3. Levy, Micheal, Weitz, Barton, A. &Pandit, Ajay, Retailing Management, Tata McGraw Hill, New
Delhi
4. Gibson G. Vedamani, Retail Management, Pearson Education.
5. Newman, Andrew, J. and Cullen, Peter, Retailing: Environment and Operations, Vikas Publishing
House; New Delhi.
6. Gilbert, David, Retail Marketing Management, Pearson Education.

Project Management
Course Code:20IMG23GO1
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: explain the importance, scope and functions of project management in successful project and
understand the life cycle of any given project
CO2: prepare estimation of guidelines for time, costs and resources required for project management by
applying different methods
CO3: demonstrate the scheduling resources and reducing project duration
CO4: define role and responsibilities of the project manager, planning, organizing, controlling, skills of the
project manager

UNIT-I
Project Analysis: Meaning, Overview, Capital Budgeting and Strategic Issues, Generation and Screening of
Project Ideas.

UNIT-II
Feasibility Reports: Market and Demand Analysis; Technical Analysis; Financial Analysis; Analysis of Project
Risk; Risk specific to individual firm and Market Risk; Decision under risk and Risk Analysis in Practice.

UNIT-III
Social Cost and Benefit Analysis: UNIDO approach and L-M Approach; Multiple Projects and Constraints,
Financing of Projects, Sources of Risk capital, Recent development in India.

UNIT-IV
Project Management: Project Planning and Control, Human aspects of Project Management; Project Review and
Administrative Aspects; Problem of Time and Cost Overrun.

Recommended Readings:

1. Chandra, Prasanna, Projects: Preparation, Appraisal, Budgeting and Implementation, Tata McGraw
Hill.
2. Pradeep Pai, Project Management, Pearson Education.
3. Dhankar, Raj S., Financial Management of Public Sector Undertakings, Westville.
4. Little I.M.D. and J.A. Mirrlees, Project Appraisal and Planning for Developing Countries, Heinemann
Educational Book.
5. OCED Manual of Industrial Project Analysis in Developing Countries- Methodology and Case Studies,
OCED, Paris.
6. Planning Commission, Guidelines for Preparation of Feasibility reports of Industrial Projects,
Controller of Publication.
7. UNIDO Guide to Practical Project Appraisal, United Nations.

Total Quality Management

Course Code:20IMG23GO2
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: conceptualize Total Quality.

CO2: closely link management of quality with that of reliability and maintainability for total product
assurance.
CO3: describe the Concept of Total Quality and its evolution.

UNIT-I
Basics Concepts of Quality: Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs -
Analysis Techniques for Quality Costs, Basic concepts of Total Quality Management, Historical Review,
Principles of TQM, Leadership - Concepts, Role of Senior Management, Quality Council, Quality Statements,
Strategic Planning, Deming Philosophy, Barriers to TQM Implementation.

UNIT-II
TQM Principles: Customer satisfaction - Customer Perception of Quality, Customer Complaints, Service
Quality, Customer Retention, Employee Involvement - Motivation, Empowerment, Teams, Recognition and
Reward, Performance Appraisal, Benefits, Continuous Process Improvement - Juran Trilogy, PDCA Cycle, 5S,
Kaizen, Supplier Partnership - Partnering, sourcing, Supplier Selection, Supplier Rating, Relationship
Development, Performance Measures - Basic Concepts, Strategy, Performance Measure.

UNIT-III
Statistical Process Control: The seven tools of quality, Statistical Fundamentals - Measures of central Tendency
and Dispersion, Population and Sample, Normal Curve, Control Charts for variables and attributes, Process
capability, Concept of six sigma, New seven Management tools.

UNIT-IV
TQM Tools: Benchmarking - Reasons to Benchmark, Benchmarking Process, Quality Function Deployment
(QFD) - House of Quality, QFD Process, Benefits, Taguchi Quality Loss Function, Total Productive
Maintenance (TPM) - Concept, Improvement Needs. Quality System: Need for ISO 9000 and Other Quality
Systems, ISO 9000:2000 Quality System - Elements, Implementation of Quality System, Documentation,
Quality Auditing, TS 16949, ISO 14000 - Concept, Requirements and Benefits.

Recommended Readings:

1. Besterfield Dale H, Quality Control, Pearson Education.

2. Charantimath, P., Total Quality Management, Pearson Education.
3. Bedi, Quality Management, Oxford University Press.
4. Juran J. M. and Gryna, Jr. F.M., Quality Planning and Analysis, TMH, New Delhi
5. Ronald G Day, Quality Function Deployment, TMH, New Delhi..
6. Evan J.R., Total Quality Management, Excel Book, New Delhi.
7. Hansan B.L. andGhare, P.M. Quality Control and Application, PHI.
8. Hagan, Management of Quality, Oxford University Press.
9. Juran J M and Frank M Gryna, Quality Planning andAnalysing, TMH, New Delhi.

Supply Chain and Logistics Management

Course Code:20IMG23GO3
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: explain concept and definitions of Supply Chain.

CO2: identify role of Supply Chain as a value driver - Integrative Management, Responsiveness, Financial
Sophistication
CO3: appreciate the impact of globalization and technological revolution in Supply Chain management.
CO4: explain Customer Value, Customer satisfaction and CRM

UNIT-I
Understanding the Supply Chain: Define Supply Chain, Objective of a Supply Chain, Importance of Supply
Chain Decisions, Decision Phases in a Supply Chain, Process View of a Supply Chain, Competitive and Supply
Chain Strategies, Achieving Strategic Fit, Expanding Strategic Scope, logistics as integral part of SCM,
components of logistics

UNIT-II
Designing the supply chain network: role of distribution, factors influencing distribution, design options, e-
business and its impact , distribution networks in practice, network design in the supply chain, role of network,
factors affecting the network design decisions, modelling for supply chain, designing and planning
transportation networks: Role of transportation, modes and their performance, transportation infrastructure and
policies design options and their trade-offs, tailored transportation.

UNIT-III
Purchasing and Vendor management: Centralized and decentralized purchasing, functions of purchase
department and purchase policies, single vendor concept, management of stores, accounting for materials.
Inventory Management: Concept, various costs associated with inventory, various EOQ models, buffer stock
(trade-off between stock out / working capital cost),lead time reduction, re-order point / re-order level fixation,
exercises , ABC, SDE / VED Analysis, Just-In-Time andKanban System of Inventory management.

UNIT-IV
Decision-support systems for supply chain management: Introduction, the challenges of modelling structure of
decision support systems, input data, analytical tools, presentation tools, supply chain decision: support systems.
Recent Issues in SCM: Role of Computer / IT in Supply Chain Management, CRM vs. SCM, Benchmarking
concept, Features and Implementation, Outsourcing-basic concept, Value Addition in SCM-concept of demand
chain management.

Service Operations Management

Course Code: 20IMG23GO4
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand decision making in planning, design, delivery, quality, and maintenance and scheduling of
service operations.
CO2: describe the role of service quality and supply chain in emerging service economy of India.

UNIT-I
Matrix of Service Characteristics: Challenges in Operations Management of Services: Aggregate Capacity
Planning for Services; Facility Location and layout for Services

UNIT-II
Job Design - Safety and Physical Environment; Effect of Automation; Operations Standards and Work
Measurement;

UNIT-III
Measurement and Control of Quality of Services; Dynamics of Service Deliver) System; Scheduling for
Services Personnel and Vehicles; Waiting - Line analysis;

UNIT-IV
Distribution of Services; Product-Support Services; Maintenance of Services; Inventory Control for Services:
Case Studies on Professional Services.

Recommended Readings:

1. Robert Johnston, Service Operation Management, Pearson Education.

2. Collier David A., Service Management Operating Decisions. Englewood Cliffs, Prentice HallInc.
3. Fitzsimmons, James A and Sullivan, Robert S., Service Operations Management... McGraw-Hill.
4. Sharma, J K., Service Operations Management, AnmolPublications.
5. Heskett, James L. et al., Service Breakthroughs - Changing the Rules of the Game, FreePress.
6. Murdiek, R G. et al., Service Operations Management, Allyn andBacon.
7. Voss, C. et al., Operations Management in Service Industries and the Public Sector, Chichester, Wiley.
8. Bowmen David E. et al., Service Management Effectiveness: Balancing Strategy, Organization and
Human Resources, Operations and Marketing, Jossey Bass.

Research and DevelopmentManagement

Course Code: 20IMG23GO5
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the different types of Research and Developmental environment

CO2: appreciate the procurement procedure for effective Research and Development management

UNIT-I
Survey of Emerging Technologies - Environment Analysis; Project Proposals; RandD Management:
Management of knowledge workers.

UNIT-II
R and D environment; Management of High value Instruments Test Facilities, Workshops etc., Identification of
partners/contractors for Rand D Projects; R and D Budget.

UNIT-III
Technology Scanning: Procurement Procedure; Material Management Policy; Discard Policies and Procedure;
Contract Management; Procurement and Utilization of Capital Equipment; Test Equipment.

UNIT-IV
Test Facilities; Sharing of resources with other Institution - Sponsored Resources; Development Tools.

Recommended Readings:

1. Cetron, Marvin J. andGoldhar, Joel D (ed.), The Science of Managing Organised Technology,
Gordon and Research, SciencePublications.
2. Jain, R K. andTriandis, H C., Management of Research and Development Organizations;
Managing the Unmanageable,Wiley.
3. McLeod, Tom. The Management of Research, Development and Design in
Industry,Gower.
4. Meredith, Jack R.& Mantel, Samuel J., Project Management a Managerial Approach,Wiley.
5. NTIS, The Management of Government R and D Projects; the effects of the contractual
requirement to use specific management techniques, University of Texas.

Legal Institutional Dynamics

Course Code: 20IMG23GP1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: know about the features of Indian Constitution

CO2: understand about the structure of our parliament
CO3: develop deeper understanding of the federal structure of Indian
CO4: understand about Indian Judicial System
CO5: get insights about the State and Local Government in India

UNIT I
Features of Indian Constitution: Salient Features and sources of Indian Constitution - The Preamble and its
significance - Citizenship - Fundamental Rights and its limitations - Fundamental Duties and its implications -
Directive Principles of State Policy and Welfare State

UNIT II
Union Government: Parliament: The President; Vice President - LokSabha and the Speaker - RajyaSabha and
the Chairman - The Prime Minister, Cabinet and the Council of Ministers - Elections, Powers and Functions -
Emergency Provisions

UNIT III
State and Local Government: Governor - Chief Minister and Council of Ministers - Legislative Assembly and
Speaker; Legislative Council and Chairperson - Elections, Powers and Functions - Panchayati Raj Institutions
(PRI) - 73rdAmendment Act - 11thSchedule - PESA Act - Urban Local Government Institutions (ULGI) -
74thAmendment Act - 12thSchedule

UNIT IV
The Judiciary: Supreme Court, High Courts: Powers, Functions and Jurisdictions - Judicial Review - Judicial
Activism - Public Interest Litigation (PIL) - Types of Writs

Recommended Readings:

1. Basu, Durga Das, (2002), Introduction to the Constitution of India, New Delhi: Wadhwa and Company
Law Publishers.
2. Basu, Durga Das, (2008), Commentary on the Constitution of India, New Delhi: Wadhwa and
Company Law Publishers.
3. Datar, Arvind P, (2010), Datar Commentary on Constitution of India (3 vols.), Nagpur: LexisNexis
ButterworthsWadhwa.
4. Jain, M.P. (2010), Indian Constitutional Law 6thEdition (2 vols.), Nagpur: LexisNexis
ButterworthsWadhwa.
5. Johari, J.C. (1995), The Constitution of India - A Politico-Legal Study, New Delhi: Sterling Publishers
Private Limited.
6. Kashyap, Subhash, (2005), Our Constitution, New Delhi: National
Book Trust.
7. Pylee, M.V. (2007), An Introduction to the Constitution of India, New Delhi: Vikas Publishing House
Pvt.Ltd.
8. Pylee, M.V. (2008), India’s Constitution, New Delhi: Vikas Publishing House Pvt.Ltd.
9. Shukla, V.N. (2003), Constitution of India, Lucknow: Eastern Book Company.
61

Development Economics
Course Code: 20IMG23GP2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: demonstrate familiarity with some central themes and issues of economic development
CO2: analyze empirical evidence on the patterns of economic development
CO3: demonstrate the understanding of the difference between growth and development and the measurement
of inequality
CO4: understand the theories of development

UNIT-I
Economic Development: Meaning of economic growth and development, Factors determining economic growth
and development; Measuring Development: Income Measures, Basic Needs Approach, PQLI and HDI and
Capabilities Approach; Importance of agriculture and industry in economic development,

UNIT-II
Poverty and Inequality: Measurement, Impact and Policy options, relationship between poverty/inequality and
economic development; Development Gap: concepts and measurement; land reform and its effects on
productivity and development.

UNIT- III
Theories of Development: classical theory of development, Karl Marx's theory of development - theory of social
change, capitalist development; Growth Models: Harrod and Domar Model, Neo Classical Growth Models,
Endogenous Growth Model, Lewis Model; AmartyaSenvsBhagwati debate on growth, Poverty and Distribution,
Mahalanobis Model.

UNIT-IV
Environment and Sustainable Development: Defining sustainability for renewable resources; a brief history of
environmental change; common-pool resources; environmental externalities and state regulation of the
environment; economic activity and climate change.

Recommended Readings:

1. Michael P. Todaro, Stephen C. Smith, Economic Development, Pearson Education.

2. Mukherjee, A. and Chakrabarti S., Development Economics: A Critical Perspective, PHI india
3. Debraj Ray, Development Economics, Oxford University Press.
4. H.L. Ahuja, Development Economics, S. Chand Publication.
5. Chakravarti, S., Alternative Approaches to the Theory of Economic Growth, Oxford Univ. Press,
Delhi.
6. Alfred W. Stonier, Douglas C. Hague, A Textbook of Economic Theory, Pearson Education.
7. Behrman, S. and T.N. Srinivasan, Handbook of Development Economics, Elsevier

questions (2 questions from each unit). The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks

Right to Information Act

Course Code: 20IMG23GP3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: develop understanding about the Right to Information Act 2005

CO2: understand the functioning of various authorities under the Act
CO3: defend their rights by meaningful use of RTI Act
CO4: know about the obligations of public authorities
CO5: understand the practical applicability of the Right to Information Act, 2005

UNIT-I
Introduction of Right to Information Act 2005: History, Background, Objectives, Preamble of Right to
Information Act 2005, Obligation of Public Authorities (Section 3 to 11), Right to Information as Constitutional
rights: Protection of Article 19(1) (a), Right to privacy, Contempt of Court, Public Interest vis-à-vis Information;
Right to Information Regime in India: a Tool in the hands of the Citizens

UNIT-II
The Central Information Commission: Constitutions, Eligibility criteria and Process of Appointment, Term of
office and Condition of Service, Removal of Informational Commissioner; The State Information Commission:
Constitutions, Eligibility criteria and Process of Appointment, Term of office and Condition of Service,
Removal of Informational Commissioner

UNIT-III
Power and Function: Information Commission, Appeal and Penalties under Right to Information Act 2005;
Breach of Confidentiality and Privacy: The Indian perspective an ‘offence’ under the Indian Information
Technologies Act 2000; Using the RTI Act to get “Information”- The Filing of the Request for obtaining
Information.

UNIT-IV
Public Authority vis-à-vis Right to Information Act 2005: Origin, History, Public Authority, right to
Information, Breach of Duty to disclose by Public Authority; Right to Information and E-Governance:
Electronic Information Dissemination, need for regulation, Jurisdiction in Cyberspace: Problem and perspective;
Success Stories and Case Studies.

Recommended Readings:

1. The Right to Information Act Book, By Shruti Desai

2. The Right to Information Act,2005 By DheeraKhanawalandKrishna K. Khanawal
3. The Right to Information :Law-Policy-Practice By Rodney D Ryder
4. Handbook on The Right to Information Act By P.K.Das
5. Treaties on The Right to Information Act 2005 By Dr.Hiraj Kumar (2007)

compulsory. Answer to each question should not exceed 50 words normally. Section B shall comprise 8
questions (2 questions from each unit). The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks

Public Finance Administration

Course Code: 20IMG23GP4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the meaning of public finance and its importance

CO2: know about the various committees regarding public finance
CO3: get knowledge about the Indian tax system, sources of revenue and its relation with economic growth
CO4: develop understanding about the financial issues in a federal set up
CO5: understand the fiscal policy and public financial administration

UNIT-I
Public Finance: Nature, Definition, Scope of Public Finance, Role of Public Finance in Economic Development
and Principles of Maximum Social Advantage; Impact, shifting, incidence and effects of taxation;
Parliamentary Financial Committees- Estimates Committee, Public Accounts Committee, Committee on Public
Undertakings, Standing Committee for scrutiny of demands for grants.

UNIT-II
Sources of Revenue: taxes, loans, grants and aid - meaning and types, canons of taxation, problem of justice in
taxes, incidence of taxation, taxable capacity, Impact of taxation and tax evasion characteristics of Indian tax
system, defects and steps of reform; Public Expenditure: Meaning, Classification and Cannons of Public
Expenditure, Effects of Public expenditure on- Production, Distribution and Economic Growth

UNIT-III
Public Debt: Meaning, Need, Sources and repayment, Effects of Public debt on - Money Supply, Economic
Growth and Economic Stability; Federal Finance: Financial Issues in a Federal set up, Finance Commission,
Principles of efficient division of financial resources between Central and States, Problems of financial
imbalances and measures for adjustments.

UNIT-IV
Fiscal Policy: Meaning, Objectives of Fiscal Policy, role of fiscal policy in controlling inflation and stagnation,
Fiscal Responsibility and Budget Management Act; Budgets: Meaning, Classification of Budgets, Fiscal
Deficit, Deficit financing and deficit budget.

Recommended Readings:

1. H.L. Bhatia, Public Finance, Vikas Publication

2. R.A. Musgrave and P.B. Musgrave, Public finance in Theory and Practice, McGraw-Hill
3. J. Gruber, Public Finance and Public Policy, Macmillan Learning.
4. Hugh Dalton, Principles of Public Finance, Allied Publishers.
5. S.K. Singh, Public Finance in Theory and Practice, S. Chand Publishing.
6. M. Govinda Rao and Tapas Sen, Financial Federalism in India, McMillan, Delhi
7. Public Finance in Theory and Practice; HollwyUlbrich; Thomson - South Western, 2007.
8. Managing Government Expenditure; Salvatore Schiavo-Campo and DanialTomasi : Asian
Development Bank, 1999.
64

9. Constitution of India, Central Government Budget, Economic Survey, Various Reports of Finance
Commission, Various Reports of Expenditure Reforms Commission.

Risk and Disaster Management

Course Code:20IMG23GP5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: understand the disaster phenomenon, its different contextual aspects and impacts
CO2: understand the process of disasters and related management aspects
CO3: know about importance of community involvement in disaster management
CO4: develop a deep understanding of disaster resilience, risk mitigation, and recovery policies
CO5: understand the role and use of media in disaster management

UNIT-I
Disaster Contexts: Meaning, Characteristics and Types of Disasters - Indian Society and its Vulnerability to
Disasters - Hazards and Vulnerability factors - Risk assessment: Seismic Zones, Richter Scale and other
measures - Impact of disasters on socio-economic development: Social, Economic, Political and Psychological -
Food, Water, Shelter, Hygiene, Health, Education, Agriculture, Cattle wealth, Employment, Financial distress,
Electricity, Infrastructure facilities, Transportation, Industry, Environment, Disorganising in the family,
Governmental process, system and services - Impact of Disasters on population: Gender, Children, Aged, Poor,
Differently abled, Shelter less, Coastal population, Tribal population.

UNIT-II
Disaster Management - Process and Institutions: Evolution of Disaster Management in India - Disaster
Management Act, 2005 - Organization for Disaster Management at various levels - National Disaster
Management Authority at National, State, District and Local Level - Role of National Institute of Disaster
Management, State level institutions - Process: Disaster Preparedness, Prevention, Mitigation, and
Rehabilitation - Capacity Building of the stakeholders - Institutional and Legal Mechanisms - Advocacy and
Public awareness - Preparation of Prevention and Mitigation Strategies, Role of Media in Disaster Management.

UNIT III
Community-based Disaster Management: Community Based Disaster Management: Scope and Significance -
Disaster Management Planning at Village Level - Mapping of the Area and Resources - Preparatory Exercises
at the local level - Capacity building sessions: Mock Drills; Emergency Response and recovery; First Aid -
Emergency Reconstruction; Temporary Relief and Rehabilitation.

UNIT IV
Disaster Preparedness and Risk Reduction: Disaster Preparedness and Risk Reduction: Scope and Significance -
Eco Disaster Risk Reduction - Role of Local Governments in Disaster Preparedness and Risk Reduction -
Analysis of functions by the Local Governments - Empowering Local Governments in Disaster Preparedness
and Risk Reduction - Community Based Approach - Disaster Preparedness Measures: Constitution of Core
team/ Task force - Village Disaster Management Plan - Capacity building of elected members, officials and
community - Use of GIS data for disaster-specific information.

Recommended Readings:

1. Goel,S.L.(2009), Disaster Administration - Theory and Practice, Deep and Deep, New Delhi, 2009. Goel, S.L.(2010),
Management of Natural Disasters, Deep and Deep, New Delhi, 2010.
2. Singh, Tej (Ed.). (2006), Disaster Management - Approaches and Strategies, Akansha Publishing House, New Delhi.
65

3. Kaur, Anu, et. al. (Eds.), Disasters in India - Studies of Grim Reality, Rawat Publications, Jaipur, 2005. Disaster Management and
Panchayati Raj Institutions - PRIA, New Delhi, 2007.
4. Kafle, SheshKanta and ZubairMurshed. (2006), Community-Based Disaster Risk Management For Local Authorities, Asian
Disaster Preparedness Center Through Its Partnerships For Disaster Reduction
5. Southeast Asia, Bangkok, Thailand.
6. Government of India. (2015). Best Practices in Panchayats on Livelihoods and Natural Resource Management, New Delhi:
Ministry of Panchayati Raj.

Business Analytics
Course Code:20IMG23GB1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: think critically in making decisions based on data and deep analytics.
CO2: use technical skills in predicative and prescriptive modeling to support business decision-making.
CO3: translate data into clear and actionable insights.

UNIT-I
Business analytics: introduction, types of analytics, characteristics of analytics, business analytics, and business
intelligence; business analytics process and its relationship with decision making process; Advantage of business
analytics: informed decisions, developing distinct capability, creating competitive advantage, key attributes of
analytical competitors.

UNIT-II
Analytical methods and models: Descriptive analytics-overview of its tools and techniques, role in business
analytics process and its importance in business decision making; Predictive analytics-nature and type of
modelling, basics of data mining and machine learning environment, role in business analytics process and its
importance in strategic decision making; Prescriptive analytics: basics of its tools and modelling, role in
business analytics process.

UNIT-III
Business analytics in action: applicability and importance of business analytics in different areas- financial
analytics, human resource analytics, marketing analytics, health care analytics, supply chain analytics, sport
analytics and analytics for Government and non-profit organization.

UNIT-IV
Developing analytics: statistician, data scientist and data engineer and their key features, skills required for
analytics, big data and its analyst, important analytics software, major companies providing analytical solutions,
job opportunities in business analytics.

Recommended Readings:

1. James R. Evans, Business Analytics, Pearson Education.

2. Davenport,H., Harris J.G. (2007), Competing on Analytics: The New Science of Winning, Harvard
Business Review Press.
3. Davenport H., Harris J.G. and Morison R. (2010). Analytics at Work: Smarter Decisions, Better Results,
Harvard Business Review Press.
4. Schniederjans M.J., Schniederjans D.G. and Starkey C.M. (2014). Business Analytics Principles,
Concepts, and Applications with SAS: What, Why, and How, FT Press Analytics.
66

5. Provost F., Fawcett T. (2013). Data Science for Business: What you need to know about data mining and
data-analytic thinking, O'Reilly Media.
6. Siegel E. (2013). Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die, Wiley.
7. Fitz-enz J. and Mattox J. (2014).Predictive Analytics for Human Resources, Wiley and SAS Business
Series.
8. Maisel L. and Gokins G.(2014). Predictive Business Analytics: Forward Looking Capabilities to Improve
Business Performance, Wiley.

Fundamentals of Data Mining

Course Code:20IMG23GB2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: describe the concept of Data Mining & its attributes

CO2: apply the concept of data mining components and techniques in designing data mining systems.
CO3: solve basic Statistical calculations on Data
CO4: describe the aspect of data pre-processing
CO5: explain the concept of Data Cleaning & Integration

UNIT-I
Introduction to Data Mining: basic concepts in data mining, machine learning, scientific methods, theoretical
basis of data mining process, data measurement, exploratory data analysis, data visualization, measurement of
data similarity and dissimilarity.

UNIT-II
Data Pre-processing: overview, data cleaning, data integration, data reduction, data transformation and data
discretization; Data Warehouse and Online Analytics Processing: data warehouse, data cube and OLAP, data
warehouse design and usage; Data Cube Technology- data cube computation, and its methods.

UNIT-III
Principles of Data Mining: predictive modelling- classification and regression, model fitting as optimization,
evaluation of predictive performance, over fitting, regularization; clustering and pattern detection.

UNIT-IV
Text Mining: information retrieval and search, text classification, unsupervised learning; Web Data Analysis:
Web data- collection and interpretation, analysing user browsing Behaviour, learning from click through data,
predictive modelling and online advertising, link analysis and the PageRank algorithm. Social Network
Analysis: descriptive analysis of social networks, network embedding and latent space models, network data
over time: dynamics and event-based networks link prediction.

Recommended Readings:

1. Han J., Kamber M., Pei J. Data Mining: Concepts and Techniques, The Morgan Kaufmann Series in
Data Management Systems.
2. Pang-Ning Tan, Introduction to Data Mining, Pearson Education.
3. Provost F. Data Science for Business: What you need to know about data mining and data-analytic
thinking. O'Reilly Media.
4. Miner G. and Nisbet R.Handbook of Statistical Analysis and Data Mining Applications. Academic
Press.
67

5. Ledolter J. Data Mining and Business Analytics with R .Wiley.

6. Witten I.H. and Frank E. Data Mining: Practical Machine Learning Tools and Techniques, The Morgan
Kaufmann Series in Data Management Systems.
7. Dean J. Big Data, Data Mining, and Machine Learning: Value Creation for Business Leaders and
Practitioners .Wiley and SAS Business Series.
8. Abu-Mostafa Y.S. and Magdon-Ismail M. Learning from Data.

Fundamentals of Econometrics
Course Code:20IMG23GB3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
On successful complete of this course, the students should be able to:

CO1: provide knowledge about the scope of econometrics

CO2: prove economic theories mathematically
CO3: analyses how to maximise profit of the firms and industries
CO4: understand about the interrelationship between different sectors in an economy
CO5: understand the cost benefit analysis
CO6: understand the decision making process in industries

UNIT-I
Nature, scope and methodology of econometrics; Simple Linear Regression Model: Assumptions, Procedures
and properties of OLS estimator, Co-efficient of determination, Tests of significance, Maximum Likelihood
Method

UNIT-II
Multiple Linear Regression Analysis: Method of least squares, Properties of OLS estimator, Test of significance
of regression co-efficient, R2 and adjusted R2; Econometric Problems: Multicollinearity, Autocorrelation and
Hetroscedasticity.

UNIT-III
Dummy variables-Nature and uses, Regression on dummy variables, Regression on Dummy Dependent
Variable-The basic idea of the Linear Probability Model (LPM), Probit and Logit Models. Dynamic
Econometric Models: Koyck distributed lag model, the adaptive expectation model, and the partial adjustment
model.

UNIT-IV
Simultaneous Equation Models: Structural, Reduced and final forms, Identification-Order and rank conditions,
Methods for estimating the simultaneous models-Basic idea of Indirect Least Square (ILS) and Two Stage Least
Square (2SLS) methods. Seemingly Unrelated Regressions (SUR), SUR versus OLS.

1. Greene, William H., Econometric Analysis, Pearson Education.

2. A.H Studenmund, Using Econometrics, Pearson Education.
3. Johnston, J., Econometric Methods, McGraw -Hill.
4. Gujrati, Damodor N., Basic Econometrics, McGraw-Hill.
5. Stock J. H. and Watson M.W. Introduction to Econometrics, Pearson Education.
6. Koutsoyiannnis, A., Theory of Econometrics, Harper and Row.
7. Kmenta, J., Theory of Econometrics, Macmilan.
8. Maddala, G.S., Introduction to Econometrics, Macmillan.

Predictive Business Analytics

Course Code:20IMG23GB4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
On successful complete of this course, the students should be able to:

CO1: analyse current and historical facts to make predictions about future, or otherwise unknown, events.
CO2: understand and exploit patterns in historical and transactional data
CO3: identify risks and opportunities.

UNIT-I
Introduction to Predictive Analytics: overview, business intelligence, predictive analytics in relation to business
intelligence, statistics, data mining; Big data, importance in decision making; Setting up problem-CRISP-DM,
business understanding, Defining data, target variable and measures of success for predictive modelling;
Methodology of predictive modelling.

UNIT-II
Prediction Methods: Linear Regression- best subset selection, forward selection, backward selection, step-wise
regression, Cp mallows and adjusted R-square criteria; k-Nearest Neighbours (k-NN); Regression Trees-
CART,CHAID; Neural Nets- architecture of neural nets, neurons, input layer, hidden layers, output layer.

UNIT-III
Classification Methods: the naïve rule, Naïve-Bayes classifier, K-Nearest neighbours, Classification Trees,
Neural Nets, Logistic Regression.

UNIT-IV
Non-supervised Learning: Association Rules- support and confidence, the apriori algorithm, the selection of
strong rules; Cluster Analysis- hierarchical methods, optimization and the k-means algorithm, similarity
measures, other distance measures. Ensemble Methods: Nelson and Granger-Ramanathan methods for
continuous targets, Majority voting for categorical targets, Bagging, Boosting.

Recommended Readings:
1. Miller Thomas W. Modelling Techniques in Predictive Analytics with Python and R, Pearson Education.
69

2. Maisel L. and Cokins G. Predictive Business Analytics: Forward Looking Capabilities to Improve
Business Performance. Wiley.
3. Marketing Data Science: Modelling Technique in Predictive Analytics with R and Python, Pearson
Education.
4. Siegel E. Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die. Wiley.
5. Bartlett R. A Practitioner's Guide to Business Analytics: Using Data Analysis Tools to Improve Your
Organization's Decision Making and Strategy .McGraw-Hill Education.
6. Fitz-enz J. and Mattox II J. Predictive Analytics for Human Resources. Wiley.
7. Abbot D. Applied Predictive Analytics: Principles and Techniques for the Professional Data Analyst;
Wiley.
8. Dean J. Big Data, Data Mining, and Machine Learning: Value Creation for Business Leaders and
Practitioners .Wiley and SAS Business Series.

Time Series Econometrics

Course Code:20IMG23GB5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of course student will be able to:

CO1: understand the basics of time series data.

CO2: understand the stationary time series models.
CO3: perform forecasting with time series data.
CO4: apply time series techniques to state space models, ARCH and GARCH, multivariate time series.

UNIT-I
Business Forecasting: Business forecasting and planning, Common time series patterns, Types of forecasting
methods, Statistical fundamentals for evaluating forecasting.

UNIT-II
Univariate Smoothing Methods: Moving average, weighted moving average, Exponential smoothing, Seasonal
indexes, Trend-seasonal and Holt-Winters smoothing.

UNIT-III
Stationary Time Series Models: Stochastic process, Stationarity, Modelling AR, MA, ARM processes,
Deterministic and stochastic trends, unit roots, Testing unit roots – Dickey and Fuller, Phillips and Perron tests.

UNIT-IV
Multivariate Models: Intervention analysis, Transfer function models, VAR analysis –Estimation, Identification
and the Impulse response function. Long run Models: Cointegration – Eagle-Granger Methodology, Johanson
approach, Error correction models, Granger Causality, Exogeniety, Modelling Volatility: ARCH, GARCH, and
ARCH-M and EGARCH models.

Recommended Readings:
1. John. E. Hanke, Business Forecasting, Pearson Education.
2. Delurgio Stephen A., Forecasting Principles and Applications, McGraw-Hill.
3. Patterson K.,An Introduction to Applied Econometrics, Palgrave.
4. Enders Walter, Applied Econometrics Time Series, John Wiley.
5. Diehold Francis X., Elements of Forecasting, South Western, Thomson.
6. Spyros G. Makridakis, Steven C. Wheelwright and Rob J. Hyndman, Forecasting Methods and
Application, John Wiley.
70

Agri-Business Environment and Policy

Course Code: 20IMG23GA1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of course student will be able to:

CO1: understand the role of agriculture in development process

CO2: understand the importance of agricultural finance in modern agriculture and inter linkage of agricultural
credit and other input markets and product markets.
CO3: demonstrate production and processing trends in exports and imports of major agricultural commodities.
CO4: understand the marketing policy of agricultural commodities.

UNIT - I
Role of agriculture in Indian economy, Problems and policy changes relating to farm supplies, farm production,
Agro processing, agricultural marketing, agricultural finance in the country.

UNIT - II
Impact of globalization on agribusiness sector, Structure of agriculture, Linkages among sub-sectors of the
agribusiness sector, Economic reforms and Indian agriculture.

UNIT - III
Agribusiness- concepts and approach, evaluation of systems, Emerging trends in production, processing,
marketing and exports, Policy controls and regulations relating to the industrial sector with specific reference to
agro-industries.

UNIT - IV
Agribusiness policies-concept and formulation, new dimensions in Agri-business environment and policy.
Agricultural price and marketing policies, distribution system and other policies.

Recommended Readings:
1. Adhikary, M. 1986. Economics Environment of Business. S. Chand and Sons.
2. Aswathappa, K. 1997. Essentials of Business Environment. Himalaya Publ.
3. Saleem Shaikh, Business Environment, Pearson Education.
4. Francis Cherunilam. 2003. Business Environment. Himalaya Publ.
5. Kulkarni. B. D. 1996. Economic Analysis and Business Policy.
6. Khan, M. Y. and Jain, P. K. 1997. Financial Management.
7. Chandra, P. 1997. Financial Management.
8. Shete, N. B. 2000. Financing Agri-Business.
71

9. Deshpande, R.S. and Arora, S., 2010, Agrarian crisis and farmer suicides. Sage Publications, Delhi.

Instructions for External Examiner:

The question paper shall be divided into two sections. Section A shall comprise of eight short answer type
questions from whole of the syllabus carrying two marks each, which shall be compulsory. Answer to each
question should not exceed 50 words normally. Section B shall comprise 8 questions (2questions from each
unit).The students will be required to attempt four questions selecting one question from each unit. All questions
will carry equal marks.

Food Technology and Process Management

Course Code: 20IMG23GA2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of course student will be able to:

CO1: understand the hazards during processing, storage, handling and distribution
CO2: analysis various costs involved in food processing organizations
CO3: understand Laws and regulations related to food industry

UNIT - I
Present status of food industry in India, organization in food industry. Introduction to operations of food
industry, Deteriorative factors and hazards during processing, storage, handling and distribution.

UNIT - II
Basic principles of food processing, food preservation by manipulation, Application of energy, radiations,
chemicals and biotechnological agents, Packaging of foods, Analysis of costs in food organization.

UNIT - III
Risk management: Laws and regulations related to food industry and food production and marketing, quality
management, Prevention of food adulteration, ISO standards.

UNIT - IV
Case studies on project formulation, milk and dairy products, cereal milling, oil-seed and pulse milling, oil and
fat processing, Case studies on sugarcane milling, honey production, baking, confectionery, Case studies on
processing of fruits- fruit jam, jellies etc., Case studies on fruits and vegetable storage and handling, Case studies
on vegetables processing-tomato ketchup etc., Case studies on egg, poultry, fish, meat handling and processing.

Recommended Readings:

1. Acharya, S. S. and Aggarwal, N. L. 2004. Agricultural Marketing in India. Oxford and IBH.
2. Early, R.1995. Guide to Quality Management Systems for Food Industries. Blackie.
3. Jelen, P. 1985. Introduction to Food Processing. Reston Publishing.
4. Potly, V.H. andMulky, M. J. 1993. Food Processing. Oxford and IBH.
5. Krammer A and Twigg BA. 1973. Quality Control in Food Industry, Vol. I, II, AVI Publ.
6. Ramaswamy H and Marcotte M. 2006. Food Processing: Principles and Applications. Taylor and Francis.
7. Verma L.R. and Joshi V.K. 2000. Post-Harvest Technology of Fruits and Vegetables. Indus Publ.

Instructions for External Examiner:

Agri-Business Management
Course Code: 20IMG23GA3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of the course students will be able to:

CO1: understand the basic concepts like Nature and scope of Agri-business, Importance of Agri-business
Management, difference between farm and non-farm sectors, demand for agri-products and its
determining factors Supply of agri-products and its determinants.
CO2: understand how different principles like value CACP quality & price – cost of production- fixed and
variable costs-Gross margins- comparative advantage supplementary enterprises- Laws of returns-
measurement of agricultural cost A,B,C methods.
CO3: understand emerging agro processing industries like Management and processing of Sugar industry,
Dairy processing, Cotton textiles, Oil Seeds processing- Sericulture, Horticulture, and floriculture
processing, medicinal plants. Problems and prospects of Agro, processing industries in India.
CO4: understand and explore new trends like ITC e-choupal, contract farming, precision farming, and logistics
in agri-products in India

UNIT - I
Nature, scope and characteristics business management, Role of farm business management, Farm management
decisions; farm management problems, Principles of farm management decisions.

UNIT - II
Principle of variable proportion and cost principle, Principle of factor substitution, Law of equi-marginal returns,
opportunity cost principle.

UNIT - III
Tools of farm management and farm business analysis, Farm planning and budgeting, Farm records and
accounts, types and problems in farm records and accounts, net worth statement, farm efficiency measures.

UNIT - IV
Management of farm resources – land, labor, capital, farm machinery, farm building, Risk and uncertainty in
farming, Sources of uncertainty in farming, Management strategy to counteract uncertainty, Decision making
process in farm business management under risks and uncertainty.

Recommended Readings:

1. Heady, E. O and Jensen, H. 1960. Farm Management Economics. Prentice Hall.

2. Johl, S. S and Kapoor, T. R. 1973. Fundamentals of Farm Business Management. Kalyani Publ.
3. Kahlon, A. S and Singh, K. 1992. Economics of Farm Management in India. Allied Publ.
4. Panda, S. C. 2007. Farm Management and Agricultural Marketing. Kalyani Publ.
5. Dhondyal. S. P. Farm Management.

Instructions for External Examiner:

Agri-Business Entrepreneurship
Course Code: 20IMG23GA4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
At the end of the course students will be able to:

CO1: Understand the development of entrepreneurship as a field of study and as a profession.

CO2: Understand the creative process of opportunity identification and screening.
CO3: Understand the importance of innovation in the creation of sustainable competitive advantage.
CO4: Use business models, pro-forma statements and cash flow projections to understand venture processes.
CO5: Use a number of techniques to test a business model to ensure its viability.
CO6: Describe a new business in a well-written venture plan.
CO7: Understand the reasons for a choice of legal formation.
CO8: Identify with the role of an entrepreneur in developing a new venture

UNIT – I
Agripreneurship– Concept, characteristics, Approaches, Theories, Need for enterprises development.
Traits/Qualities of entrepreneur, Entrepreneur behavior, skills; Entrepreneurship, Strategies for making decision,
Classification of Entrepreneurs, Entrepreneur vs. Professional Managers.

UNIT – II
Entrepreneurial Process and Structure, Barriers to Enterprise, Sources of Innovative Opportunities, Marketing
Research; Business Environment – Micro Environment, Macro Environment, Venture Feasibility – Technical,
Marketing, Financial Feasibility, Starting new business or buy firms. Entrepreneurship in Agricultural Sector.

UNIT – III
Business strategy - concept - long term and short term focus; Business organization; Sources of Finance,
Venture capital financing - concept, purpose and schemes, Capital Markets, Government Policies and
Regulations for Agribusiness.

UNIT – IV
Business Plan – Sources of Product, Pre-Feasibility Study, Criteria for selection of product, Ownership and
Capital, Growth Strategies in business – Market penetration, Market expansion, Product Expansion,
Diversification, Acquisition, Steps in Product launch.

Recommended Readings:
1. Dandekar, V. M. and Sharma, V. K., 2016, Agri-Business and Entrepreneurship
Development.Manglam Publications, New Delhi.
74

2. P. Charantimath, Entrepreneurship Development and Small Business Enterprises, Pearson Education.

3. Desai, V., 2006, Entrepreneurship Development, Project formulation, Appraisal and Financingfor
Small Industry. Himalaya Publications, New Delhi.
4. Hisrich, R. D. and Peters, M. P., 2002, Entrepreneurship, Tata McGraw Hill.
5. Kaplan, J. M. and Warren, A. C., 2013, Patterns of Entrepreneurship Management, John Wiley and
Sons; 4th revised edition.
6. Nandan, H., 2007, Fundamentals of Entrepreneurship Management, Prentice Hall.

Instructions for External Examiner:

Agri-Supply Chain Management

Course Code: 20IMG23GA5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of the course students will be able to:

CO1: understand supply chain operations and logistics strategies.

CO2: understand the supply chain operations & logistics planning.
CO3: identify the risk in supply chain operations and managing that risk.
CO4: understand the effective management of supply chain operations and logistics.

UNIT - I
Supply chain- changing business environment, SCM- present need, and conceptual model of supply chain
management. Evolution of SCM, SCM approach, and traditional agri. supply chain management approach,
modern supply chain management approach, elements in SCM.

UNIT - II
Demand management in supply chain- types of demand, demand planning and forecasting. Operations
management in supply chain, basic principles of manufacturing management. Procurement management in agri-
supply chain purchasing cycle, types of purchases, contract/corporate farming. Classification of purchases of
goods or services, traditional inventory management. Material requirements planning, Just in Time (JIT),
Vendor Managed Inventory (VMI).

UNIT - III
Logistics management- history and evolution of logistics. Elements of logistics, management, distribution
management. Distribution strategies, pool distribution. Transportation management, fleet management, service
innovation. Warehousing, packaging for logistics, Third-Party Logistics (TPL/3PL), GPS technology.

UNIT - IV
Concept of information technology- IT application in SCM. Advanced planning and scheduling, SCM in
electronic business. Role of knowledge in SCM, performance measurement and controls in agri-supply chain
management. Benchmarking- introduction, concept and forms of benchmarking.

Recommended Readings:
1. Janat Shah, Supply Chain Management: Text and Cases, Pearson Education.
2. Sunil Chopra, Supply Chain Management, Pearson Education
3. Monczka, R, Trent R. andHandfield, R. 2002. Purchasing and Supply Chain Management. Thomson
Asia.
75

4. Van Weele, A. J. 2000. Purchasing and Supply Chain Management Analysis, Planning and Practice.
Vikas Publ. House

Instructions for External Examiner:

B2B Marketing
Course Code:20IMG24C1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of the course students will be able to:

CO1: describe the applications, challenges and the dynamic environment of B2B marketing, including the
unique nature of organizational buying behaviour.
CO2: design strategies and structures to effectively serve the B2B market.
CO3: apply a systematic approach to problem solving and decision making in business marketing
organizations through the use of case studies.
CO4: develop a business marketing plan for a real local company that mainly targets business customers

UNIT-I
Market Opportunity Identification-Analysis and Evaluation, Introduction to B2B Marketing. Customer
Analysis: Purchase process, Buying Teams, Business Buying and the Individual Manager, the effect of IT on
purchase Behaviour. Customer Relationship Management Strategies for Business Markets: Relationship
theories and variables, Business Marketing as Network Analysis and Management.

UNIT-II
Assessing Market Opportunities, Environmental changes impacting Supply Chain Power, Strategic Market
Planning: The purpose of strategy, approaches to strategy, Business Marketing Strategy.

UNIT-III
Managing Products for Business Markets, Managing Business Marketing Channels, Pricing: Costs, customers
and Competitors, Pricing strategy and organization, Relational Aspects of Business-to-business pricing, Bid
pricing, Key Account Management.

UNIT-IV
Business Marketing Communication: Integrated Communication strategy, Relationship communication: Direct
Marketing, Personal Selling, Relationship Communication Process, and Coordinating Relationship
Communication. B2B Branding.

Recommended Readings:
1. Ross Brennan, Louise Canning and Raymond McDowell, "Business-to-Business Marketing", Sage
Publications.
2. James. C. Anderson, Business Marketing Management (B2B): understanding, Creating, and Delivering
Value, Pearson Education.
76

3. Robert Vitale, Business to Business Marketing, Pearson Education.

4. John M. Coe. "The Fundamentals of Business-to-Business Sales and Marketing", McGraw Hill
Education, New Delhi.
5. Dwyer Robert F, Tanner F. John. Business marketing- Connecting Strategy, Relationships, and
learning. McGraw Hill Irwin.
6. Hutt, M.D., andSpeh, T.W. Business Marketing Management: B2B, Loose-Leaf with Mindtap. Boston:
Cengage

CSR and Business Ethics

Course Code:20IMG24C2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completion of the course, student will be able to:

CO1: analyze the impact of environmental issues on business.

CO2: understand the social responsibilities of business.
CO3: evaluate the effects on a firm's costs of meeting its ethical, social and environmental responsibilities.
CO4: learn about various standards and codes related to business
CO5: understand Basic concepts of Business Ethics understand Values, Norms and Beliefs
CO6: analyze the Role of values for managers
CO7: understand Ethical Codes understand Corporate Social Responsibility Analyze CSR initiatives
CO8: understand Ethical issues in employer – employee relation

UNIT I
Indian Ethos: Meaning of Bharat, relevance of Indian ethos, role of Indian ethos in managerial practices;
Sources of Indian Ethos in Management: Vedas, Ramayana, Bible, Quran, Kautilya’s Arthashastra, Ethics vs.
Ethos; Indian Management v/s Western Management

UNIT II
Modern Approach towards Indian Ethos : Introduction, Indian Management Thoughts, Holistic Approach to
Management; Sadhana −In Management context, The Tatwas in Indian Ethos; Management Thoughts and
Practice: Harmony with Environment, Dharma, Swadharma and Detachment, Holistic approach to Personality,
Managerial Purusharth Karma yoga and enlightened leadership

UNIT III
Learning and Education System in India: Learning concept, Gurukul System of Learning, The beginning of
modern education system, Achievements of the Indian education system; Law of Karma, Law of creation, law of
humility, law of growth, law of responsibility

UNIT IV
Human Values: Meaning, significance, Vedic literature and values, formation of values, Aristotle’s view on
value inculcation, Objectives of value-based system, Interrelation of Values and Skills, Values and the
workplace, Value-based Human response management, Need of value-based holistic management, Value-driven
management, Indian culture and wisdom, The ethical and spiritual values and Methods of heart and mind
purification.

Recommended Readings:

1. Agarwal, T. andChandorkar, N., Indian Ethos in Management, Himalaya Publishing House

2. Nandgopal, R. andSankar, R.N.A., Indian Ethos and Values in Management, Tata McGraw Hill
Education
3. A.C Fernando, Business Ethics, Pearson Education.
4. Ganjre, A.K., Pawar, P. andLaxman R., Indian Ethos - Modern Management Mantra, Himalaya
Publishing House
5. Bansal, I., Management Concept in ancient India psycho-philosophic thought and their significance in
present day organization, Jaipur, Narayan Publication
6. Sharma. S., Management in New Age: Western Windows Eastern Doors Management, New Age
International

Business Negotiations and Employee Relations

Course Code:20IMG24GH1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: understand employee relation and negotiations imperatives in the changed business environment.
CO2: distinguish the employee rights and obligations according to the scope of employment.
CO3: analyze negotiations and employee relation in organization.
CO4: describe, appreciate and explain the actions taken on different stages of negotiations in organization.

UNIT-I
Negotiation Fundamentals: Nature of negotiations and conflicts; distributive and integrative negotiation;
negotiation strategy and Planning: Unilateral vs. Bilateral Strategies, negotiation process, negotiation contexts:
relationships in negotiations; forms of relationships.

UNIT-II
Individual differences: Personality and negotiations, Individual Differences: gender and negotiations,
negotiation across cultures: International and cross cultural negotiations, resolving differences: Managing
negotiation impasses, resolving impasses; Ethics in negotiation.

UNIT-III
Employee Relation Management: Meaning, Scope, Objectives and Factors of Employee Relation Management,
Difference between Industrial relation and Employee relation; Paradigm Shift from Industrial Relations to
Employee Relations: The Employee-Employer relations. Employee Relations in a strategic Framework,
Employee Relations at the Workplace: Principles, Structures, Functions, Policies and Process, The Future of
Employee Relations.

UNIT-IV
Employee Remuneration and Rewards: Terminology about Remuneration; Basic wages and salary
Administration; Need, Principles; Elements for a sound Wage and Salary administration; Factors affecting wage
and Salary Levels, Salary Differentials: Functions, Factors of Salary Differentials. Models of Remuneration:
Hay Model of Total Rewards, Towards Perrin Model of Total Rewards. Types of Rewards: Intrinsic and
Extrinsic Rewards, Financial and Non- Financial Rewards, Performance Based Vs. Membership Based
Rewards. Role of Rewards System.

1. P.N Singh, Employee Relations Management, Pearson Education.

2. Sinha, P.R.N., Sinha, InduBala and SeemaPriyadarshiniShekar, "Industrial Relations, Trade Unions and
Labour Legislation", Pearson Education
3. Rao V S P, "Human Resource Management- Text and Cases", Excel Books.
4. Ghosh andNandan." Industrial relations and labour laws", McGraw Hill Education
5. MamoriaandMamoria. "Dynamic of Industrial Relations in India", Himalaya Pub. House, New Delhi.
6. Venkatratnam: Industrial Relations, Oxford University Press
7. Singh, B.D. "Industrial Relations", Excel Publications, New Delhi
8. Ramaswamy E.A. "The Strategic Management of Industrial Relations", Oxford University Press.
9. Verma, Pramod."Management of Industrial Relations - Reading and Cases",Oxfordand IBH
Publication.
10. Monappa, Arun (2002). Industrial Relations. Tata McGraw Hill
11. Singh, B.D. "Industrial Relations", Excel Publications, New Delhi

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section Bshall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.

Training and Development

Course Code:20IMG24GH2
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the role of training systems and processes in organization.

CO2: describe the psychology of the learning process on which training is based.
CO3 evaluate the value of the training once completed from the individual employee and the organization’s
viewpoint.
CO4: assess design, access and implement various methods, techniques and sources of training.

UNIT I
Training - concept and rationale, training system and processes, trends in training, KSA'S- Types; Aligning
training with strategy; Role of stakeholders in training programme; Training needs assessment - organizational
analysis, operational analysis, person analysis.

UNIT II
Learning Theories: Reinforcement theory, Social learning theory, Goal theory, Need theory, Expectancy theory,
Adult learning theory and Information processing theory. Learning process, Factors influencing the learning
process, Participants learning styles; Considerations in designing effective training programs - Selecting and
preparing the training site, choosing trainers.

UNIT III
Training Methods: Presentation methods - Lecture and Audio visual techniques; Hands on methods- OJT,
simulations, case studies, business games, role plays, Behaviour modelling; Group building methods: Adventure
learning, team building, action learning; Evaluation of training - need for evaluation, criteria and approaches;
return on investment in training.

UNIT IV
Special issues in training and employee development: Training issues resulting from the external environment-
Legal issues, cross cultural preparation, managing work force diversity, school- to- work transition; Internal
needs of the company - Life-long learning, Melting the Glass ceiling, joint union management programs,
Succession planning, Developing managers with dysfunctional Behaviours. Management development:
Characteristics of managers, Management development implications, Sources of knowledge/ skill acquisition,
Training for executive -level management.
79

Recommended Readings:

1. Noe, A Raymond, and Kodwani, D Amitabh, Employee Training and Development, McGraw Hill
Education
2. Blanchard, P Nick, and James W. Thacker, Effective Training - Systems, Strategies, and Practices,
Pearson Education.
3. Agochia, Devendra, Every Trainer's Handbook, New Delhi; Sage Publications
4. Desimone, R. L., Werner, J. M. and Harris, D. M. "Human Resource Development", Thomson Learning
Press.
5. Sahu, R.K., Training for Development, Excel Books, New Delhi
6. Goldstein, Training in Organization, Thomson Learning, Bombay
7. McGrath, Training for Life and Leadership in Industry, Prentice Hall of India, New Delhi
8. Jack J. Phillips, Hand book of Training Evaluation and Measurement Methods, Rutledge

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section Bshall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.

Managing Interpersonal and Group Processes

Course Code:20IMG24GH3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: develop deeper understanding of the interpersonal and group processes in organizations.
CO2: examine and develop process facilitation skills through experience-based methods of learning.
CO3: grasp over the variety of skills that support work relationship in organizations.

UNIT-I
Group dynamics: types of groups, group properties, roles, norms, status and size, stages of group development
and change; Group cohesiveness: factors contributing to group cohesiveness, Influence processes- power and
politics in groups.

UNIT-II
Interpersonal communication: Uncertainty reduction theory, Social exchange theory, Cognitive dissonance
theory; Interpersonal awareness and feedback process- Transactional Analysis; Interpersonal trust; Competition
and cooperation.

UNIT-III
Group decision making: The Vroom Yetton Model, Techniques of group decision making, Advantages and
disadvantages of group decision making; Group synergy; Team building.

UNIT-IV
Inter-group relation and conflict: nature and types of conflicts, causes of conflicts and remedial measures of
group conflicts, Role of Negotiation in group conflicts; distributive and integrative negotiation, third party
negotiation; Fundamental interpersonal relations orientation (FIRO-B).

Recommended Readings:

1. Robbins, S.P., OrganizationalBehavior,Pearson Education.

2. Chandan, J S, Organizational Behavior, Vikas Publication.
3. David A. Whetten, Development Management Skills, Pearson Education.
4. P.S James, Organizational Behavior, Pearson Education.
80

5. Mainiero, L A andTromley C L., Developing Managerial Skills in OB, Prentice Hall of India,
6. Moore, M D., Inside Organizations: understanding the Human Dimensions, Sage.

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section Bshall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.

International Human Resource Management

Course Code:20IMG24GH4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand strategic perspective of HRM in an organization.

CO2: understand the cultural and related Behavioural variables in HRM of International Organization.
CO3: understand forecasting, acquisition and management of human resources in an effective manner.

UNIT-I
IHRM- Introduction, differences between domestic and international Human Resource approaches of
International Human Resource Management, Challenges in international labour market, Linking HR strategies
to International expansion strategies, multiculturalism: nature of culture, cultural dimensions, managing across
cultures: strategies, cross cultural differences and similarities.

UNIT-II
International environment: political, legal and technological; Recruitment and Selection - Staffing policies,
approaches, Selection criteria, recent trends in international staffing, Performance management of international
employees, issues in managing performance in the international context.

UNIT-III
HRM in cross border mergers and acquisitions. Training in international management: training strategies,
expatriate training, types of training programmes and emerging trends in training for competitive advantage.
International Compensation: objectives, theories, components and compensation package.

UNIT-IV
International industrial relations - nature, approaches and strategic issues before employers, employees and
government. Cross cultural communication and negotiation: communication process, barriers, effectiveness and
managing cross cultural negotiation. Repatriation: challenges, benefits, process and managing repatriation.

Recommended Readings:

1. Tony Edwards, International Human Resource Management, Pearson Education.

2. LuthansandDoh, "International Management: culture, strategy and Behaviour”, Tata McGraw Hill, New
Delhi.
81

3. Tayeb, International Human Resource Management, Oxford University Press.

4. Helen Deresky, "International Management: managing across borders and cultures, Pearson Education.
5. Budhwar,Pawan. "Managing Resources in Asia-Pacific". Rutledge Taylor and Francis Publication
6. Paul Sparrow., Chris Brewster and Hillary Harris. "Globalizing Human Resource Management",
Rutledge Taylorand Francis Publication
7. Hofstede, G., Cultures Consequence: International Differences in Work Related Values, Sage.

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section Bshall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.

Performance Management Systems

Course Code:20IMG24GH5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the importance of performance management in business organizations.

CO2: understand the concept, importance, process and implementation of performance management systems in
organizations

UNIT-I
Introduction to Performance Management, Performance Appraisal to Performance Management, Concept and
Perspectives of Performance Management, Definitions of Performance Management, Characteristics of
Performance Management, Objectives of Performance Management Principles of Performance Management,
Importance of Performance Management, Benefits of Performance Management Determinants of Job
Performance.

UNIT-II
Performance Management Process: Performance Management Process, Performance Planning, Meaning of
Performance Planning, Characteristics of Performance Planning, Objectives of Performance Planning,
Importance of Performance Planning, Methodologies of Performance Planning, Process of Performance
Planning, Barriers to Performance Planning, Overview of Competency Mapping, Competency Defined,
Competency Mapping Defined, Methods of Competency Mapping.

UNIT-III
Performance Appraisal: Meaning of Performance Appraisal, Performance Appraisal Defined, Characteristics of
Performance Appraisal, Objectives of Performance Appraisal, Importance of Performance Appraisal, Principles
of Appraising Performance, Process of Performance Appraisal, Approaches to Performance Appraisal, Methods
of Performance Appraisal, Common Rating Errors, Advantages and Disadvantages of Performance Appraisal
Elements of Good Performance Appraisal System.

UNIT-IV
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Performance management and employee development: Personal Development plans, 360 degree feedback as a
developmental tool, performance management and reward systems: performance linked remuneration system,
performance linked career planning and promotion policy, Performance Counselling, Ethics in Performance
Management, Ethics Defined, Principles of Ethical Performance Management, Ethical Issues and Dilemmas in
Performance Management

Recommended Readings:

1. Rao, T.V. "Performance Management and Appraisal Systems", Response Bank, New Delhi.
2. Dipak Bhattacharya, Performance Management: System and Strategies, Pearson Education.
3. Kandula, Srinivas, "Performance Management", PHI, New Delhi.
4. Cardy, Robert L."Performance Management: Concepts, Skills and Exercise", PHI, New Delhi.
5. Aguinis, Herman, "Performance Management", Pearson Education.
6. Kohli, Performance Management, Oxford University Press.

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section Bshall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.

Insuranceand Risk Management

Course Code:20IMG24GF1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: outline the concepts of Insurance and its operations.

CO2: apply different procedures as to insurance activities.
CO3: learn to measure risk and return.
CO3: find the relationship between risk and return.
CO4: explain the various risk control measures available
CO5: suggest ways to finance risk

UNIT-I
Insurance-Concept, Nature, Classification-Life and Non-life, Functions, Importance and Principles of
Insurance; IRDA Act 1999 - Organization, guidelines for life and Non-life insurance.

UNIT-II
Life Insurance -Concept; Public and Pvt. Sector companies in India - their products, schemes and plans; LIC
Act 1956-An overview. General Insurance - Concept, Types; Public and Pvt. Sector companies in India - their
products, schemes and plans. Motor Insurance and Health Insurance in India.

UNIT-III
Bases and mechanism for Insurance Premium calculation; Distribution channel in Insurance-Introduction,
Individual Agents-Appointment, functions, code of conduct and remuneration; Claims settlement in Life
Insurance and General Insurance.

UNIT-IV
Risk and its Management: Objectives of Risk Management, Risk Identification and Measurement, Risk Pooling
Arrangements and Diversifications, Process of Risk Management.
Risk Management and Shareholder’s Wealth. Risk Pricing. Process of Risk Control, Loss Prevention,
Techniques of Risk Retention and Reduction.

1. NaliniPraveTripathy, Prabir Pal, 'Insurance theory and practice' TMH 2007.

2. George E. Rejda, Principles of Risk Management and Insurance, Pearson Education.
2. K.P. Singh, B.S.Bodla and M.C. Garg. Insurance Management, Deep and Deep Publications, Delhi.
3. M.N. Mishra, Insurance, Vikas Publication.
4. Harrington and Mehaus : Risk Management and Insurance, Tata McGraw Hills
5. George Rejda: Principles of Risk Management and Insurance

Instructions for External Examiner: The question paper shall be divided in two sections. Section A shall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50 words normally. Section B shall comprise 8
questions (2 questions from each unit).The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.

Management of Financial Services

Course Code:20IMG24GF2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: describe operational, business, financial and traditional risk.

CO2: distinguish among various financial intermediaries and markets.

UNIT-I
Financial Services –Silent features, scope and problems; regulatory and theoretical frame work of leasing;
Merchant Banking and its services.

UNIT-II
Credit Rating Agencies – Objectives, functions, importance, rating methodologies and benchmarks, factoring
and forfeiting- meaning, types and mechanism.

UNIT-III
Housing Finance – Evolution and Role, Housing Finance Institutions and types of loans, issues and future
outlook, role of NHB in housing finance; Investor Protection Fund- objectives and grievances redressal
mechanism under investor protection fund; Securitisation – concept, mode, mechanism and securitisation in
India.

UNIT-IV
Venture capital- meaning and role, venture capital investment process, stages of venture capital financial and
exit routs for venture capitalist; Private Equity – meaning, working and types; Mutual Funds- concepts,
organization and types of mutual fund schemes.

Recommended Readings:

1. Suresh, P. and Paul. J., Management of Banking and Financial Services, Pearson.
2. Khan, M.Y. Management of Financial Services, McGraw-Hill.
3. Gordan, E and K. Natrajan, Emerging Scenario of Financial Services. Himalaya Publishing House.
84

4. B.V. Pathak, Indian Financial System, Pearson Education.

5. Bhole, L.M., “Financial Institutions and Markets”, Tata McGraw Hill, New Delhi.
6. Machiraju, H.R. Indian Financial System”, Vikas Publishing House.

Financial and Commodity Derivatives

Course Code: 20IMG24GF3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: construct models for pricing of financial derivatives

CO2: price simple financial derivatives with risk neutral valuation
CO3: present financial models and pricing of financial instruments

UNIT-I
Concept and type of derivatives; Participants - hedgers, speculators, arbitragers and scalpers; uses of derivatives;
types of orders; derivative markets in India- current trends and future prospects.

UNIT-II
Fundamentals of futures and forwards - concept of futures; trading mechanics; basics of stock index future;
interest rate futures; currency futures (basics); use of futures for hedging;; difference between forward and future
contracts; clearing process.

UNIT-III
Types of options, trading strategies involving options; option pricing - black scholes option pricing model;
Fundamental of swaps - introduction to swaps; interest rate swaps; currency swaps; mechanics of swap interest
rate swap and currency swaps; swap pricing

UNIT-IV
Introduction to Commodity Derivatives: Cereals, metals and energy products; History and Contemporary issues
of Indian derivative markets; Future of Commodity Derivatives in India.

Recommended Readings:

1. Hull, John C., Options, Futures, and Other Derivatives, Pearson Education.
85

2. Chance, Don M., An Introduction to Derivatives and Risk Management, Harcourt College Publishing
3. Robert A Strong, Derivatives: An Introduction, Thomson Learning, Bombay
4. Redhead, Financial Derivatives : An Introduction to Future/Forward, Options andSwaps, Prentice Hall
of India, New Delhi
5. Gupta, S.L., Financial Derivatives. PHI
6. AmanChugh and DivikMaheshwari, Financial Derivatives, Pearson Education.

Instructions for External Examiner: The question paper shall be divided in two sections. Section Ashall
comprise of eight short answer type questions from whole of the syllabus carrying two marks each, which shall
be compulsory. Answer to each question should not exceed 50words normally. Section Bshall comprise
8questions (2 questions from each unit). The students will be required to attempt four questions selecting one
question from each unit. All questions will carry equal marks.

InternationalFinancialManagement
Course Code:20IMG24GF14

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: demonstrate the understanding of international financial theory and applications pertaining to, e.g.
exchange rate determinants, foreign exchange exposure, foreign direct investment, interest rate parity,
and the balance of payment.
CO2: develop a frame of reference through which to identify, evaluate and solve problems pertaining to
international finance.
CO3: examine risk relating to exchange rate fluctuations and develop strategies to deal with them.

UNIT-I
An overview of international financial management; international monetary and financial systems, IBRD and
development banks; finance function in a multination firms; international flow of funds

UNIT-II
International working capital management: international cash management; international receivable
management, managing short term assets and liabilities; international capital money markets; euro dollar and
currency market; financial market instruments - GDRs, ADRs, Euro issues, CP and ECB

UNIT-III
International and multinational capital budgeting, cost of capital and capital structure decisions; dividend policy
of multinational firm

UNIT-IV
Developments in foreign exchange markets; exchange rate determination; measuring and managing various risks
and exposure; country risk analysis; taxation in multinational firms; nature functions and participants of foreign
exchange market; foreign exchange regulation in India.
86

Recommended Readings:

1. T.Siddaiah, International Financial Management, Pearson Education.

2. Madura Jeft, International Financial Management: Thomson Learning
2. Sharan, V., International Financial Management, PHI, New Delhi
3. Allen Shapiro, Multinational Financial Management, PHI, New Delhi
4. Levi, Maurice D., International Finance, McGraw Hill
5. Apte, P.G., International Financial Management. Tata McGraw Hill

Financial Decisions Analysis

Course Code:20IMG24GF5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: describe the basic concepts in operational finance

CO2: apply the decision analysis techniques and tools to various phases of financial processes.
CO3: apply suitable models and methods to decision making situations
CO4: solve financial decision problems through the use of quantitative and qualitative analysis techniques

UNIT-III
International and multinational capital budgeting, cost of capital and capital structure decisions; dividend policy
of multinational firm

UNIT-IV
Decision with the help of activity based costing, theory of constants and target costing; An overview of Balance
Score Card.

Recommended Readings:

1. T.Siddaiah, International Financial Management, Pearson Education.

2 Madura Jeft International Financial Management: Thomson Learning
87

3. Sharan, V., International Financial Management, PHI, New Delhi

4. Allen Shapiro, Multinational Financial Management, PHI, New Delhi
5. Apte, P.G., International Financial Management. Tata McGraw Hill
6. Drury,Colin, Management Accounting and Control, Thomson Learning
7. Horngren, Datar Foster, Cost Accounting, Pearson Education
8. Hansen and Mowen, Cost Management, Thomson Learning

Knowledge Management
Course Code:20IMG24GT1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand Knowledge Management and its application in business

CO2: clearly characterize types of knowledge and structure of knowledge management solutions
CO3: analyze and evaluate organizational impacts of KM, factors influencing KM

UNIT-I
Basic concept of knowledge, intelligence and experience; data, information and knowledge; types of
knowledge, implications of knowledge management, Knowledge management lifecycle.

UNIT-II
Knowledge creation; capturing tacit information, expert evaluation, fuzzy reasoning, interviews, onsite
observations, brainstorming, protocol analysis, consensus decision making, Nominal Group Technique, Delphi
method, Concept mapping, black boarding; Knowledge codification.

UNIT-III
Quality Assurance; Knowledge testing, Logical testing, User acceptance testing; Knowledge system
deployment, User training and deployment; post implementation review.

UNIT-IV
Knowledge transfer: prerequisites, methods and strategies; Role of internet in knowledge transfer, overview of
data visualization, data mining, knowledge management portals, Ethical, legal and managerial issues in
knowledge management

Recommended Readings:

1. EM Awad and HM Ghaziri, Knowledge Management, Pearson Education.

2. Hislop, Knowledge Management, Oxford University, Press, Delhi.
88

3. Shukla and Srinivasan, Designing Knowledge Management Architecture, Sage, New Delhi
4. Warier, Knowledge Management, Vikas, New Delhi
5. H.C. Mruthyunjaya, Knowledge Management, PHI Learning Private Limited, New Delhi.
6. S. Debowski, Knowledge Management, Wiley India, New Delhi.

Information Security and Cyber Laws

Course Code:20IMG24GT2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
On Completion of the course, the students will be able to

CO1: describe the concepts of Cybercrime and Information security.

CO2: analyse Cybercrime in Mobile and Wireless Devices.
CO3: apply security techniques for a given scenario.
CO4: analyse various Cyber Forensic algorithms.
CO5: implement various modules for cyber security applications.

UNIT-I
Overview of basic concepts of security: Confidentiality, Integrity and Availability; Security threats, Information
security principles, operational and human issues in information and network security; Security policies: types,
development and management

UNIT-II
Authentication, Access control mechanism, Physical security control, Operations security, Cryptography: basic
concepts, symmetric and asymmetric cryptography; Key management, Firewalls, Intrusion detection, malware
detection

UNIT-III
Legal Issues in information and communication technology, cyber-crime and IT Act 2000, Legal resources
against Hacking, Cyber fraud, defamation and abuse, pornography and other IT offences; Contracts in cyber
world and Jurisdiction

UNIT-IV
Cybersquatting, legal and other innovative moves against cybersquatting, Copyright and protection of contents;
Software piracy; E-Commerce Taxation, Protection of Cyber consumers in India

Systems Analysis and Design

Course Code:20IMG24GT3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
On completion of the course, student will be able to:

CO1: understand the basic principles of systems analysis and design.

CO2: understand the role systems analyst in system design.
CO3: draw data dictionary, Pseudo code, Structured English, Data Flow Diagram

UNIT-I
Concept of system, Business Information System, types of business information systems, overview of system
development methodologies, role of systems analyst, CASE tools for systems analyst; feasibility study -
economic, organizational and cultural, technological, schedule and resource.

UNIT-II
System Development Life Cycle : Preliminary investigation - Information System Projects, evaluation of system
requests, major steps in preliminary investigation; Systems Analysis - fact finding techniques, documentation,
data flow diagrams, data dictionary; cost benefit analysis.

UNIT-III
Systems Design : User interface design, input and output design, data design; Systems Implementation:
Application development, quality assurance, structured application development - structure charts, cohesion,
coupling, testing, program, system, operations, user documentation; Installation - Training, system changeover.

UNIT-IV
Designing Distributed and Internet Systems: designing distributed systems - designing systems for LANs, for
client / server architecture; designing internet systems - internet design fundamentals, design issues related to
site management, managing online data.

1. Kendall and Kendall, System Analysis and Design, Pearson Education.

2 Shelly, Cashman, Rosenblatt, System Analysis and Design, Cengage Learning.
3. Satzinger, System Analysis and Design, Cengage Learning.
4. Hawryszkiewyez, I T. Introduction to Systems Analysis and Design, PHI.
5. Whitten, J L. System Analysis and Design Methods, Galgotia.
6. Awad, Elias M., Systems Analysis and Design, Prentice Hall of India.

Programming in Visual Basic

Course Code:20IMG24GT4

L-T-P External Marks: 50

3-0-1 Sessional Marks: 50
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: learn different type of client server architectures and introduction to VB6 tool and its related objects.
CO2: learn the various programming constructs, syntax of various controls used in VB.
CO3: learn various ways to access data (like data control, DAO) in VB, how to deal with errors and
exceptions in VB, and some other interfaces like MDI.
CO4: learn the concepts of COM, ActiveX Controls, how to make Data Reports and Crystal Reports and
usage of VB script.

UNIT-I
Client Server Basics: Discover Client-Server and Other Computing Architectures, understand File Server versus
Client -Server Database Deployment, Learn about the Two Tier Versus Three Tire Client-Server Model. Visual
Basic Building Blocks and Default Controls: Forms, Using Controls, Exploring Properties, Methods and Events,
Introduction to Intrinsic Controls, Working With Text, Working With Choices, Special Purpose Controls. VB
Advance Controls: Events, Menu bar, Popup Menus, Tool bar, Message Box, Input Box, Built-in Dialog Boxes,
Creating MDI, Working with Menus.

UNIT-II
VB Programming Fundamentals and Variables: Introduction to Variables, Variable Declaration. Arrays,
Introduction to Constants and Option Explicit Statement, Assignment Statements, Working With Math
Operations, Strings, Formatting Functions. Controlling And Managing Program: All Control Statement, Loops,
Error Trapping, Working with Procedures, Functions, Windows Common controls, control arrays.

UNIT-III
Visual Basic and databases: understanding the Data Controls, Introduction to DAO, Working with Record sets,
Record Pointer, Filter, Sorts and Manipulation of Records. Remote And ActiveX data Objects: Working with
91

ODBC, Remote Data Objects and Remote data Control, Introducing ADO, ADO Data Control, Using Data Grid
Control and ActiveX Data Objects.

UNIT-IV
COM and ActiveX Components: COM, Creating, Testing, Compiling, Enhancing and User Drawn
ActiveXControls, Building Class Modules, ActiveX DLL. Client-Server Development Tools: Data Reports and
Crystal Reports, Packaging a Standard EXE Project.

Recommended Readings:

1. McBride, P.K. Programming in Visual Basic, BPB Publ.

2. HolznerSteven: Visual Basic Programming, IDG Books India Ltd

E-Business Information Systems Management

Course Code:20IMG24GT5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: demonstrate advanced knowledge of technical and business issues related to E-Business and E-
Commerce.
CO2: work in a virtual team environment, developing high-level business requirements

UNIT-I
Basics of E-Business, E-Business Strategy: Planning to Action, E-Business Design, and E-Procurement.
System Development Environment: Types of Information Systems; System Development Life Cycle; System
Analyst – Role, Responsibility, Analytical Skills; Managing Information systems Project

UNIT-II
Information Systems Planning: Identifying and Selecting Systems Development Projects; Initiating and
Planning Systems Development Projects.

UNIT-III
Information Systems Analysis: Determining System Requirements; Structuring System Process Requirements;
Structuring System Logic Requirements; Structuring System Data Requirements.

UNIT-IV
Information Systems Implementation and Maintenance: System Implementation, Software Application Testing,
Installation, Documenting the System, Training and Supporting Users, Organizational Issues in Systems
Implementation; Maintaining Information Systems.

International Marketing Management

Course Code:20IMG24GI1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of the course students will be able to:

CO1: analyze international marketing, its opportunities and promotional policies of the governments to
augment trade.
CO2: gain in-depth knowledge on Export – procedure & documentation, product planning and policy,
Pricing, Distribution, Promotion and Financing

UNIT-I
Introduction: Basic Concepts of International Marketing, Definition and Dimensions of International Markets,
Differences between Domestic and International Marketing, Benefits of International Marketing, EPRG
Framework in International Marketing.

UNIT-II
Environment of International Business: Introduction, Political and Legal Environment, Cultural Environment,
Financial and Monetary Environment. Indian Foreign Trade: Indian Trade Policy, Recent Transit in India's
Foreign Trade, Export Assistance, Institutional Infrastructure for Export Promotion in India, EXIM Policy of
India.

UNIT-III
Product Decisions: Product planning for global markets; Standardization vs. Product adaptation; New product
development; Management of international brands; Packaging and labelling; Provision of sales related services.
Pricing Decisions: Environmental influences on pricing decisions; International pricing policies and strategies.
Promotion Decisions: Complexities and issues; International advertising, personal selling, sales promotion and
public relations.

UNIT-IV
93

Distribution Channels and Logistics: Functional and types of channels; Channel selection decisions; Selection
of foreign distributors/agents and managing relations with them; International logistics decisions. Overseas
Market research, Marketing Plan for Exports, New Techniques in International Marketing, International Sub-
Contracting, Joint Ventures, Multinationals Exports Finance, Risk Export Documents and Procedures.

Recommended Readings:

1. Gautam Dutta, Global Marketing, Pearson Education.

2. Mahapata, S N. Global Marketing Management: A Strategic Approach, Galgotia Publishing Company, New Delhi.
3. Cateora, Philip R. , John L. Graham and Salwan, Prashant. "International Marketing", TMH, New Delhi.
4. Keegan, Warren J., "Global Marketing Management", Pearson Education.
5. Srinivasan, R. "International Marketing", Prentice Hall of India, New Delhi
6. RathoreandRathore, "International Marketing", Himalaya Publishing, New Delhi
7. Onkvisit, Sak and John J.Shaw, "International Marketing: Analysis and Strategy", Prentice Hall, New Delhi.
8. Hollensenand Banerjee, "Global Marketing", Pearson Education.
9. Chernnilam, Francis. "International Marketing", Himalaya Publishing House, New Delhi.
10. Czinkota, M.R., "International Marketing", Dryden Press, Boston.
11. Fayerweather, John, "International Marketing", Prentice Hall, New Delhi
12. Jain, S.C. "International Marketing", CBS Publications, New Delhi
13. Doole, J. and Lowe, R. "International Marketing Strategy", Thomson Press.

Cross Cultural and Global Management

Course Code:20IMG24GI2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of the course students will be able to:

CO1: demonstrate relevant knowledge, skills, and abilities when presented with cross-cultural management
problems in multinational organizations.
CO2: demonstrate understanding and respect for culture difference.
CO3: apply theoretical frameworks in analyzing culture and related management problems.
CO4: provide critical and creative solutions for cross-cultural management problems.
CO5: prepare and present structured presentations and reports.

UNIT - I
Human and Cultural Variables in Global Organizations; Cross Cultural Differences and Managerial
Implications, Complexities of international firms, staffing policy, Process of recruitment and training.

UNIT - II
Cross Cultural Research Methodologies and Hofstede’s Study, Structural evolution of Global Organizations;
Cross Cultural Leadership and Decision Making.

UNIT - III
Cross Cultural Communication and Negotiation, Human Resource Management in Global Organizations,
Management of industrial relations.

UNIT - IV
Ethics and social responsibility in international business, Western and Eastern Management thoughts in the
Indian Context, Management of cultural diversity.

1. Adler, N J., International Dimensions of Organizational Behaviour, Kent Publishing.

2. Bartlett, C and Ghoshal, S., Transnational Management: Text, Cases and Readings in Cross Border
Management, Irwin.
3. Marie- Joelle Browaeys, understanding Cross-Culture Management, Pearson Education.
4. Dowling. P J., International Dimensions of Human Resource Management, Wadsworth.
5. Hofstede, G., Cultures Consequence: International Differences in Work Related Values, Sage.
6. Marcie, D and Puffer, M., Management International: Cases, Exercises and Readings, West Publishing.
7. Mead, R., International Management: Cross Cultural Dimensions, Blackwell, Camb., Mass.
8. Mendenhall, M., Global Management, Massachusetts, Blackwell.

International Business Laws

Course Code:20IMG24GI3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of the course students will be able to:

CO1: understand with the fundamental concepts and nature of International Business Laws
CO2: understand the fundamental Concept of GATT/WTO
CO3: Practice on the Identifying ethical dilemmas and resolving them

UNIT-I
Legal Framework of International Business: Nature and complexities; Major laws and their implications to
business; International business contract- legal provisions; Payment terms; International sales agreements;
Rights and duties of agents and distributors; Contract of Affreightment (carriage of goods by sea, air and
overland).

UNIT-II
Enforcement and Settlement: Enforcement of contracts and dispute settlement; International commercial
arbitration.
Regulatory Framework of WTO: Basic principles and charter of WTO; Provisions of WTO relating to
preferential treatment of developing countries, custom valuation and dispute settlement; Implications of GATS,
TRIPs and TRIMs.

UNIT-III
Regulations and Treaties relating to Technology Transfer: Licensing; Franchising, joint ventures, patents and
trademarks; Regulatory framework relating to commerce.

UNIT-IV
Indian laws and regulations governing international transactions; Taxation of foreign income; foreign
investments; setting up offices and branches abroad.
95

Recommended Readings:

1. Daniels, John, Ernest W. Ogram and Lee H. Redebungh: International Business. Environments and
Operations, Pearson Education.
2. GATT/WTO, various publications.
3. Journal of World Trade Law.
4. Kapoor ND; Commercial Law; Sultan Chand and Co., New Delhi.
5. Lew, Julton D. M. and Clive Standbrook: (eds.), International Trade Law and Practice, Euromoney
Publications, London.
6. Ministry of Commerce, (Govt. of India) Handbook of Import- Export Procedures.
7. Motiwal OP, Awasthi HIC: International Trade –the law and practice; Bhowmik and Company, New
Delhi.
8. Patrick, H., International Business Agreements, Gower Publishing Co. Pvt.
9. Rao, S., Joint Ventures, Vikas Publication, New Delhi
10. Schmothoff C.R., Export Trade- The Law and Practice of International Trade

Management of Multinational Corporations

Course Code:20IMG24GI4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
At the end of the course students will be able to:

CO1: understand the functioning of MNCs, global companies, transnational companies.

CO2: understand a variety issues that are encountered by every professional in discharging professional
duties.
CO3: become sensitive in the contemporary world to fulfil the professional obligations effectively.

UNIT-I
A conceptual background of MNC's: Defining MNC's, characteristics, types, growth and evolution of MNC's. A
theoretical perspective: Internalisation theory, Oligopoly theory, Tariff jumping hypothesis, Obsolescing
bargain theory. The three models of internalisation strategy. Comparative Management: Importance and scope;
Approaches of comparative management; management styles and practices in US, Japan, China, Korea, India.

UNIT-II
Strategy and MNC's: The role of strategy, Transferring core competencies, Realizing location economies,
Realising experience curve economies, Pressures for cost reductions. Local responsiveness, Multinational
strategy, International strategy and Global strategy. Modes of entry and strategic alliances. Organizational
structure: Vertical and horizontal differentiation. Control and co-ordination in MNC's.

UNIT-III
Marketing management in MNC's: Product, price, distribution and communication strategy. Operations
management in MNC's: Where to manufacture: Country factors, technology factors, customization and cost
efficiency, locating manufacturing facilities. Transfer of knowledge from home country to host country: parent
subsidiary relationship, new product development. Human resource management in MNC's: HR policies in
MNC's, types of staffing policy, employing expatriates in MNC's, Labour relations in MNC's. Financial
96

management in MNC's: Double taxation relief, provisions of Indian Income Tax Act for double taxation,
Transfer pricing.

UNIT-IV:
Ethics and social responsibility in MNC's: Stakeholders expectations, Environmental management in MNC's,
dealing with corruption and bribery, Marketing issues, Human rights violation by MNC's. Emerging issues in
MNC's: Challenges of globalisation towards transnational companies, Enterprise risk management in MNC's.
Indian MNC's: Strategic issues for Indian MNC's- Evolution of Indian companies, moving up the value curve,
overcoming the liabilities of Indianness, Role of Government.

Recommended Readings:

1. Helen Deresky, International Management, Pearson Education.

2. Hodgetts, "International Management", Tata McGraw Hill, New Delhi.
3. Nagandhi, Anant.R, "International Management", Prentice Hall of India Ltd., New Delhi.
4. Koontz and Whelrich, "Management: The Global Perspective", Tata McGraw Hill, New Delhi.
5. Adhikary, Manab. "Global Business Management", Macmillan, New Delhi.
6. Thakur, Manab,Gene E. Burton, and B.N. Srivastava, "International Management: Concepts and
Cases", Tata McGraw Hill, New Delhi.
7. Christoppher Bartlett and SumantraGhoshal, "Transnational Management: Text and Cases", Tata
McGraw Hill, New Delhi.

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: define the concept of International Business environment.

CO2: evaluate the models & theories of international trade.
CO3: describe the concept of country risk analysis and responsibilities of International trade.
CO4: analyze the economic crisis of developing countries.

UNIT-I
Evolution of International Trade: Introduction, Interdependence of Countries, Internal Trade vs.International
Trade, Classical Theory of International Trade Theory of Absolute Cost, The Ricardian Theory ofComparative
Costs, Gains from International Trade, Comparative Costs Doctrine Expressed in Terms of Money,Evaluation
of the Classical Theory of International Trade, General Equilibrium Theory of InternationalTrade, Exchange
Rate Mechanism and International Trade, A Complex Model of Ohlin, Criticisms of the ModernTheory of
International Trade, Superiority of the Modern Theory of International Trade, Porter's NationalCompetitive
Advantage Theory, Product Life Cycle Theory.

UNIT-II
Regional Economic Groupings: Concept of Trade Barriers ,Objectives of Trade Barriers, Types of Tariff
TradeBarriers ,Types of Non-tariff Trade Barriers ,Tariff Trade Barriers vs. Non-tariff Trade Barriers, Effects of
TradeBarriers, Concept of Regional Economic Groups , Types of Regional Economic Groups , Positive Effects
of RegionalEconomic Groups, Negative Effects of Regional Economic Group, Major Trade Blocs ,Free trade
vs. protection, economic effects of tariff, tariff retaliation, anti-dumping/countervailing duties; export subsidies;

UNIT-III
FDI and MNCs: Concept of Multinational Corporations (MNCs), Merits of MNCs,Demerits of MNCs, MNCs
in India, Concept of Foreign Direct Investment (FDI), Role and Functions of FDI in Developing Countries,
97

Factors Influencing FDI, FDI Operations in India, FDI Policy in India , Make in India, Foreign Investment
Promotion Board (FIPB), Foreign Investment Promotion Council (FIPC), Indian Joint ventures abroad; Project
and consultancy exports, Policy on foreign collaborations and counter trade arrangements.

UNIT-IV
India's Foreign Trade: Introduction, Significance or Merits of Foreign Trade, Demerits of Foreign Trade,
Growth of India's Foreign Trade, Direction of India's Exports, Direction of India's Imports, Major Exports
(Commodities) of India, Major Imports (Commodities) of India, Major Exports (Services) of India India's Share
in World Trade and FTP 2015-2020, Prospects for India's Foreign Trade Development, Challenges to India's
Foreign Trade Development.

Recommended Readings:

1. Paul R. Krugman, International Trade: Theory and Policy, Pearson Education.

2. Export-Import Procedure and Documentation, Jain. S. Khushpat, Jain.V. Apexa, Himalaya Publishing
House.
3. B Gupta, R.K. "Anti-dumping and Countervailing Measures", Sage Publications, New Delhi.
4. Verma, M.L. "International Trade", Commonwealth Publishers, Delhi.
5. Varsheny R.L. andB. Bhattacharya, "International Marketing Management", Sultan Chand and Sons,
Delhi

IntegratedMarketingCommunication
Course Code:20IMG24GM1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: understand various marketing cues

CO2: create an communication campaign for marketing purpose
CO3: understandvarious kind of media to be utilized in marketing communication
CO4: find out solution of communication needs

UNIT-I
Introduction – Concept of marketing communication, marketing communication mix, factor affecting marketing
communication mix, drivers of integrated marketing mix; models of marketing communication – Blade Box
Model, AIDAS model, Lavidge Steiner model, DAGMAR model, PCB model; marketing communication
planning process

UNIT-II
Managing the Marketing Communication Process – Analysis of promotional opportunities, concepts of
segmentation and target marketing, promotional strategy of formulation and competitive positioning,
determination of promotional objectives, deciding promotional appropriation, integrating marketing
communication programme, commissioning and contracting external resources

UNIT-III
Advertising and Media Planning – Advertising plan, creative strategy, advertising appeal, creative formats,
stages of creative strategy – idea generation, copy writing, layout, copy testing and diagnosis; media planning –
traditional and contemporary media; media objectives – reach, frequency, cost etc.; media strategy, media
scheduling, media planning models, key issues in advertising – comparative advertising, web advertising;
advertising agency – functions and types, outdoor advertising
98

UNIT-IV
Wider Issues and Dimensions – Sales promotions, personal selling, direct marketing, public relations, publicity
and corporate advertising, unconventional promotional media, marketing communication budgeting, measuring
promotional performance, global marketing communication, legal and ethical issues in integrated marketing
communication

Recommended Readings:

1. Shah, Kruti and Alan D’Souza, Advertising and Promotion – An IMC Perspective, Tata McGraw Hill,
New Delhi
2. Belch, George and Belch, Michael; Advertising and Promotion, Tata McGraw Hill, New Delhi
3. Moriarty, Sandra and Wells, William. Advertisingand IMC, Pearson Education.
4. Jethwaney, Jaishree and Jain, Shruti; Advertising Management; Oxford University, New Delhi
5. Kenneth E. Clow, Integrated Advertising, Promotion and Marketing Communications, Pearson
Education.

Marketing Research
Course Code:20IMG24GM2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: explain the meaning & role of Marketing Research

CO2: formulate the hypotheses using exploratory research techniques like literature survey, experience
survey & analysis of cases.
CO3: design questionnaires & observation forms for different marketing research situations
CO4: explain the Scaling techniques.
CO5: explain the experimentation in Marketing Research and interpretation of data.

UNIT-I
Introduction to Marketing Research: Importance, Nature and Scope of Marketing Research, Types of Marketing
Research; Introduction to Marketing Research Industry; Marketing Intelligence: Marketing Information
Systems, Decision Support Systems

UNIT-II
Marketing Research Process: Problem Identification and Definition; Research Designs; Exploratory: Qualitative
Research; Descriptive: Survey and Observation; Data Collection: Primary and Secondary Data; Questionnaire
Design.

UNIT-III
Attitude Measurement and Scaling Techniques - Introduction to Measurement Scales, Sampling Plan: Universe,
Sample Frame and Sampling unit, Sampling Techniques, Sampling and Non-sampling errors, Sample size
determination.
99

UNIT-IV
Data Analysis: Univariate, Bivariate and Multivariate Data Analysis; Report Writing; Market Research
Applications: Product Research, Advertising Research, Sales and Market Research; International Marketing
Research.

Recommended Readings:

1. Malhotra N., K. & Dash S., Marketing Research: An Applied Orientation, Pearson.
2. Churchill, Lacobucci& Israel, Marketing Research: A South Asian Perspective, Cengage Learning
3. Donald S. Tull& Del I. Hawkins, Marketing Research: Measurement and Method, Prentice Hall.
4. Boyd. H.W. , Westfall, R., &Starsh, S.F., Marketing Research: Text and Cases, Richard D. Irwin,
Boston
5. Chisnall, P. M., The Essence of Marketing Research, Prentice Hall, New Delhi.
6. Churchill, Gilbert A., Basic Marketing Research, Dryden Press, Boston.
7. Beri, G., Marketing Research, Tata McGraw Hill, New Delhi.

Product and Brand Management

Course Code:20IMG24GM3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand applications of new product management, planning and policy techniques, essentials of
branding and approaches to effective branding strategy.
CO2: understand the important issues in planning and evaluating product and brand strategies.
CO3: understand contemporary issues in product and branding development and sustainability.

UNIT-I
Branding terminology, basic branding concepts- brand awareness, brand personality, brand image, brand
identity, brand loyalty, brand equity, major branding decisions: selecting a brand name, brand extension
decision, family versus individual brand names, multiple branding, private versus national branding, importance
of branding

UNIT II
Branding challenges and opportunities, concept of brand equity, sources and benefits of brand equity, customer
based Brand equity, designing marketing programme to build brand equity, measurement of brand equity,
Strategic brand management process, concept of Brand positioning and repositioning, Identifying and
establishing brand positioning and values.

UNIT III
Planning and implementing brand marketing programmes, designing marketing programs, measuring and
interpreting brand performance, Legal aspects of Branding, Copyright, Trademarks and IPR, designing and
implementing branding strategies; Brand building and communication, E- Branding, handling brand name
changes
100

UNIT IV
New products and brand extension, evaluating brand extension opportunities, reinforcing brands, revitalising
brands, managing brands over geographic boundaries and market segments, rationale for going international,
global marketing programs- advantage and disadvantage, standardisation versus customisation, global brand
strategy. Branding in rural marketing, branding in specific sectors: retail, industrial, service brands

Recommended Readings:

1. Kevin lane Keller, Strategic Brand Management, Pearson Education.

2. David A Aaker, Managing Brand Equity, New York, Free Press.
3. Don Cowley, understanding brands, Kogan page
4. J.N. Kapferer, Strategic Brand Management, Free Press.

Sales and Distribution Management

Course Code:20IMG24GM4
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the concepts of sales and distribution management.

CO2: appreciate various facets of job of sales manager.
CO3: make and implement decisions for sales and distribution management.
CO4: build knowledge, understanding, and skills in Sales and Distribution management.
CO5: develop and implement Sales and Channel management strategies.
CO6: analyze decision alternatives and criteria in the context of realistic problem situations in Sales and
Channel management.

UNIT-I
Sales Management: Role of Sales Management in Marketing, Nature and Responsibilities of Sales Management,
Modern Roles and Required Skills for Sales Managers. Theories of Selling. Sales Planning: Importance,
approaches and process of sales planning; Sales forecasting; Sales budgeting. Sales Organization: Purpose,
principles and process of setting up a sales organization; Sales organizational structures; Field sales
organization; determining size of sales force.

UNIT-II
Territory Management: Need, procedure for setting up sales territories; Time management; Routing. Sales
Quotas: Purpose, types of quotas, administration of sales quotas. Managing the Sales-force: Recruitment,
selection, training, compensation, motivating and leading the sales-force; Sales meetings and contests.

UNIT-III
101

Control Process: Analysis of sales, costs and profitability; Management of sales expenses; evaluating sales force
performance; Ethical issues in sales management.

UNIT-IV
Distribution Channels: Role of Distribution Channels, Number of Channels, Factors Affecting Choice of
Distribution Channel, Channel Behaviour and Organization, Channel Design Decision; Channel Management
Decisions; Distribution Intensity; Partnering Channel Relationship.

Recommended Readings:

1. Still, Cundiff, Govoniand Sandeep Puri, Sales and Distribution Management, Pearson Education.
2. Anderson R, Professional Sales Management, Englewood Cliff, New Jersey, Prentice Hall, India.
3. Spiro, Rosann L., Gregory A. Rich, and William J. Stanton, Management of a Sales Force, McGraw-
Hill Irwin, Boston.
4. Dalrymple, Douglas J., and William L., Sales Management: Concepts and Cases, New York, NY:
Wiley
5. Panda, T. K., Sahadev , S., Sales And Distribution Management, Oxford Publishing, India
6. Hughes, G. David, Daryl McKee, Charles H. Singler, Sales Management: A Career Path Approach,
Cincinnati, OH: South-Western College Publishing
7. Peppers, D. and Rogers, M., ‘The short way to long-term relationships’. Sales and Marketing
Management

IndustrialMarketing
Course Code:20IMG24GM5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: compare the differences and similarities between challenges faced in Consumer Marketing and industrial
marketing.
CO2: recommend appropriate Segmentation, Targeting and positioning strategy for an industrial brand.
CO3: forecast demand and develop the Marketing Plan for an industrial product.
CO4: apply buying behavior concepts to design industrial products & services, set prices and distribution and
logistics strategies to achieve the Marketing Objective.
CO5: design Marketing Mix for industrial services to achieve planned marketing objective

UNIT-I
Industrial Marketing: concept, nature and scope of industrial marketing; Difference between industrial and
consumer marketing; Economics of industrial demand; understanding industrial markets and environment:
Types of industrial customers, Classification of industrial products, Marketing implications for different
customers and different product types, Purchase practices of industrial customers, Environmental analysis in
industrial marketing.

UNIT-II
Organisational Buying and Buyer behaviour: Buyer motives, Phases in industrial buying decision process, Types
of buying situations, Interpersonal Dynamics of industrial buying behaviour, Buyer-Seller relationship, Models
of industrial buying behaviour, Industrial Marketing Research process; Industrial market segmentation, target
marketing and positioning.
102

UNIT-III
Product Strategy: Meaning and Concept of an industrial product, Determinants of product mix, Industrial
Product Life Cycle and strategies, New product development process; Marketing strategies for product related
services and pure services; Industrial pricing decisions: Factors influencing pricing decisions, Pricing strategies,
Pricing methods.

UNIT-IV
Industrial distribution channels and marketing logistics: Distinctive nature of industrial distribution channels,
Factors affecting the nature of industrial channels, Role of intermediaries, Types of industrial intermediaries,
Channel design decisions, Role of logistics and customer services in industrial marketing, Major
components/Major decision areas of logistics, Total cost approach; Industrial marketing communication: Role of
personal selling and direct marketing in industrial marketing, Personal selling process, Importance of
advertising, and sales promotion in industrial marketing, Sales force management, Strategic planning,
Implementing and Controlling in industrial marketing.

Recommended Readings:

1. Reeder, Robert R. Industrial Marketing: Analysis, Planning and Control. Englewood Cliffs. New
Jersey, Prentice Hall Inc.
2. Havalder, Krishna K., Industrial Marketing, TMH, New Delhi
3. Brennan, R, Canning, L & McDowell, R, Business to Business Marketing, Sage Publications Ltd.,
5. Hill, Richard, etc. Industrial Marketing, Homewood Illinois, Richard D. Irwin.
6. Webster, F E. Industrial Marketing Strategy, New York, John Wiley.
7. Ghosh, P.K, Industrial Marketing, Oxford University Press.
8. Mukerjee, Industrial marketing, Excel Books India

Transportation Management
Course Code:20IMG24GO1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: appreciate the role of Transportation and Warehouse Management

CO2: explain essentials of statutory requirements related to Logistics Management
CO3: explain transport infrastructure and trade requirements in Logistics Management

UNIT-I
Growth of Urbanization and Problems of Transportation: Transport- Challenges and Limitations; Government
Activities in Transportation; Functions of Transport Accessibility/Connectivity, Mobility Inter relations of
Transport Economic cost and trade, Geography and technology, Social, cultural and recreational development of
Information and Communication Technology

UNIT-II
Transportation Systems - Planning, Operation and Management Trip Generation and Distribution: Load
Planning: Transportation Modes and their Selection; Land Use theory; Physical Theories, Economic Theories
Utility Maximization; Choice Theory, Logit Model, Gravity Model, Generalized Cost; Elements of Traffic Flow,
Generalized Car Following Theory, Green shields Theory

UNIT-III
103

Early transport and trade, Development of Sea ports, canal transport and the railways, Road building and
motorization, Development of airports and air transport; Transport Networks,
Features of networks – nodes and links, Multimodalism and choice in transport, Supply chain, Inter modalism,
Transport Infrastructure

UNIT-IV
Sequential Travel Demand Forecasting Models: Future Developments in Transportation; Motor Vehicle Act
1988 and its Impact on Urban Transport System: Emission Norms.

Recommended Readings:

1. Baerwal, J E., Transportation and Traffic Engineering Handbook. Englewood Cliffs,Prentice Hall Inc.
2. Khistyandlall, Transportation: An Introduction, Pearson Education.
3. Bell, G. et al., The Business of Transport. Plymouth, McDonald and Evans.
4. Dickey, J W., Metropolitan Transportation Planning, Tata McGraw Hill.
5. Grey, G E. and Hole, L A., Public Transportation Planning: Operations and Management;
6. Englewood Cliffs, Prentice Hall Inc.
7. Gupta, M P., Metropolitan Transportation System, National.
8. Papacostas. C S., Transportation Engineeringand Planning, Pearson Education.

Technology Management
Course Code:20IMG24GO2

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: appreciate the role of technology, innovation and new product management in both corporate and public
sector.
CO2: emphasize on strategic aspects of decision making involved in process and technology choices,
investment options, level of technology.

UNIT I
Introduction: Definition and Characteristics of Technology, Market Based and Resource Based view, Concept
and significance of management of technology, Dynamics of Technological Change: Forms of technological
change, Process of Technological Change; Innovation: Components of Innovation, Innovation Dynamics at the
Firm Level, recent developments in Technological environment - Globalization, Time Compression, Technology
integration, Induced and Autonomous changes in the Technological environment, Competitive advantages
through new technologies.

UNIT II
Technology supply and Research and Development Management: Sources of technology, Process of new
product development; managing hi-tech products: Strategy to avoid product failure in market. Principles and
Process of Product Development; Managing Rand D Organization –issues and recent trends, Linkage between
104

technology, development and competition, management of Intellectual Property Rights in context of technology
management, strategic issues in managing IPR

UNIT III
Technological Forecasting: Meaning, significance of Technology forecasting, techniques of Technology
forecasting: Exploratory and normative technique; Process and application of techniques like Delphi, Growth
Curves, S- curve, Pearl Curve, Gompertzcurve: Relevance Tree, Morphological Analysis, Mission Flow
Diagram

UNIT IV
Meaning and Importance of Technology Intelligence; Technology Strategy: Meaning and Key
Principles Underlying Technology Strategy, framework for formulating technology strategy Technology
Strategy Types; Linkage of technology strategy with business strategy, Issues in technology strategy

Recommended Readings:

1. Narayanan, V. K., Managing Technology and Innovation for Competitive Advantage, Pearson
Education.
2. Trott, Innovation Management and New Product Development, Pearson Education.
3. Khalli, T., Management of Technology, McGraw-Hill
4. Betz. F., Strategic Technology Management, McGraw-Hill
5. Lowell W. S., Managing Technology – The Strategic View, McGraw Hill.
6. Schilling Strategic Management of Technological Innovation, McGraw-Hill

Warehouse Management and Inventory Control

Course Code:20IMG24GO3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the basic concepts and various functions of Warehouse and Inventory control.
CO2: understand various types of warehouses and Inventory and their advantages.
CO3: identify material storage systems and material handling equipment.
CO4: understand Inventory management and classification of various types of Inventories.
CO5: understand the importance of IT in Warehousing.

UNIT I
Warehouse management: meaning and significance; warehouse organization: requisitions and replenishment of
materials, receipt and inspection of materials, issue of materials, stocktaking, discrepancies and their resolution,
control of tools, surplus, and scrap materials, storage and handling practices of materials

UNIT II
Computerization of warehouse activities, performance evaluation of stores activities, iso standards and
warehouse activities, warehouse location, layout, and facilities planning, warehouse security, safety, and
maintenance
105

UNIT III
Inventory Management: inventory concepts, pressures for low inventory, pressures for high inventory, types of
inventory – seasonal, decoupling, cyclic, pipeline, safety stock; inventory costs; inventory control systems:
issues in the P and Q systems of inventory control; The Basic Economic Order Quantity Model, Production
Quantity Model, Quantity Discounts, Reorder Point, Safety Stocks, Service Level, Order quantity for periodic
inventory system, Order quantity with variable demand

UNIT IV
Just-In-Time: Principles of just-in-time, Core logic of JIT, Main features for stocks, Achieving just-in-time
operations, and other effects of JIT, Benefits and disadvantages of JIT, Comparison with other methods of
inventory management. KANBAN as a control tool. Vendor managed inventory; Make or Buy Decisions:
Factors influencing Make Or Buy Decisions-cost, quality, capacity core v/s noncore, management strategy.
Evaluation of performance of Materials function: cost, delivery, quality, inventory turnover ratio methodology
of evaluation, Use of ratios and analysis like FSN: Fast slow, Nonmoving, HML-High Medium, Low, XYZ.
Materials Management in JIT Environment

Recommended Readings:

1. Saxena, J.P., Warehouse Management and Inventory Control, Vikas Publication

2. Bose, C., Inventory Management, PHI
3. Mahadevan, B., Operations Management: Theory and Practice, Pearson Education.

Sourcing Management
Course Code:20IMG24GO4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: apply the basic concepts of Sourcing.

CO2: discuss each stage of Sourcing process.
CO3: explain factors driving the need to source and types of Sourcing.

UNIT I
Introduction to Global Sourcing, Trends in Global Sourcing, Supply Management-Strategic Sourcing,
Negotiation process, Methods of sourcing, Performance Measurement and Evaluation (Concepts and Metalcraft
Case), Sourcing Risk Management identifying, assessing, and controlling risk

UNIT II
Supplier Evaluation and Selection, locate, develop, qualify, and employ suppliers, Master supply
agreement,Analytical Tools in Sourcing (Total Cost of Ownership (Wire Harness case), Pricing Analyses
(Plastic Shield case), score card method, supplier research and market analysis
106

UNIT III
Analytical Tools in Sourcing (Foreign Exchange Currency Management, Learning Curve, Quantity Discount
Models-Integrative Pacific Systems Case (Sourcing Risk, Supplier Financial Analysis)-Electronic Sourcing,
solicitation method

UNIT IV
Understanding the environment, concept of sustainability, green sourcing, global and national standards, major
sustainability issues, cultural diversity and sourcing process, operational alignment with sourcing strategy.

Recommended Readings:

1. Sunil Chopra, Supply Chain Management, Pearson Education.

2. Fred Sollish MS, John Semanik: Strategic Global sourcing, Wiley
3. Daniel Senft: International Sourcing, Springer.
4. Shah, J. "Supply Chain Management", Pearson Publication
5. Donald J Bowersox, Dand J Closs, M Bixby Coluper, "Supply Chain and Logistics Management",
TMH
6. SahayB.S."Supply Chain Management", Macmillan, New Delhi.
7. Agarwal D.K. "A Text Book of Logistics and Supply chain management", Macmillan, New Delhi.
8. Raghuram G. "Logistics and Supply Chain Management", Macmillan, New Delhi

Supply Chain Analytics

Course Code:20IMG24GO5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: cope with ever increasing amounts of data and information generated in all kinds of formats and
representations, both internally and externally of supply chain.
CO2: acquire more knowledge of their customers, of their economic environment and of their own internal
operations
CO3: take full advantage of available data for making smarter decisions, for creating value, and for making
better use of resources in Supply chain management
CO4: support business insights and to move to fact-based management by relying on data and on supply chain
analytics.

UNIT-I
Warehousing Decisions: Mathematical Programming Models, P-Median Methods, Guided LP Approach,
Balmer-Wolfe Method, Greedy Drop Heuristics, Dynamic Location Models, Space Determination and Layout
Methods
107

UNIT-II
Inventory Management: Inventory aggregation Models, Dynamic Lot sizing Methods, Multi-Echelon Inventory
models, Aggregate Inventory system and LIMIT

UNIT-III
Transportation Network Models, Notion of Graphs, Minimal Spanning Tree, Shortest Path Algorithms,
Maximal Flow Problems, Multistage Trans-shipment and Transportation Problems, Set covering and Set
Partitioning Problems, Traveling Salesman Algorithms, Advanced Vehicle Routing Problem Heuristics,
Scheduling Algorithms-Deficit function Approach and Linking Algorithms

UNIT-IV
Analytic Hierarchy Process, Data Envelopment Analysis, Risk Analysis in Supply Chain, Measuring transit
risks, supply risks, delivering risks, Risk pooling strategies, Fuzzy Logic and Techniques-Application in SCM

Recommended Readings:

1. Sunil Chopra and Peter Meindel. Supply Chain Management: Strategy, Planning, and Operation, Pearson Education.
2. Jeremy F. Shapiro. Modeling the Supply Chain. Duxbury Thomson Learning
3. D. Simchi-Levi, P. Kaminsky, E. Simchi-Levi, and Ravi Shankar, Designing and Managing the Supply Chain concepts,
Strategies and Case studies, Third Edition, Tata McGraw Hill, New Delhi
4. D. Simchi-Levi, P. Kaminsky, E. Simchi-Levi, Managing the supply chain: the definitive guide for the business professional.
McGraw-Hill.
5. Sridhar Tayur, Ram Ganeshan, Michael Magazine (editors). Quantitative Models for Supply Chain Management. Kluwer
Academic Publishers
6. Hyndman, R. J., andAthanasopoulos, G., Forecasting: principles and practice, Online Open Access Textbooks, https://www
.otexts.org/fpp
7. James, G., Witten, D., Hastie, T., andTibshirani, R., An introduction to statistical learning: with application in R, New York:
Springer
8. Makridakis, S., Wheelwright, S. C., and Hyndman, R. J., Forecasting methods and applications. John Wiley and Sons.
9. Janat Shah, Supply Chain Management, Pearson Education.
10. Nahmias, S., Production and operations analysis, McGraw-Hill/Irwin, Sixth Edition.

Public Policy Evaluation

Course Code:20IMG24GP1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: analysis practical problems of government, communities and regions

CO2: sense alternative approaches to the examination of public policy and of their respective strengths and
limits.
CO3: understand complexity of policy evaluation in terms of mixes of values, interests, competing
orientations, and other factors
CO4: develop critical thinking about public policy issues and the ability to conduct professional analyses

UNIT-I
108

Policy Evaluation: Introduction, concept of Policy Evaluation, evaluation types: Performance appraisal, Audit,
Result evaluation, Impact assessment; functions of evaluation; criteria for evaluation; issues of the acceptability
of evaluation results; problems in evaluation policy; constraints of public policy evaluation.

UNIT-II
Approaches to policy evaluation and policy impact: Introduction, Evaluation as rational analysis, Evaluation as
a tool of HRM, Multiplist approach, Design approach, Negotiation approach, evaluating impact

UNIT-III
Criteria for evaluation: Efficiency, Effectiveness, Adequacy, Equity, Responsiveness; Evaluating Policy:
Building framework for policy analysis, Evaluation Research, Cost-Benefit Analysis, Funding for policy
analysis, Policy monitoring: Techniques for monitoring-Technical performance, time performance, cost
performance.

UNIT-IV
Ethics and Public Policy, Policy performance: Evaluating Impact, -Purpose of impact assessment, Methods of
impact assessment; Evaluating Agencies; Globalization of National policy-making: impact of global events on
national policy agenda.

Recommended Readings:

1. R.K. Sapru, Public policy: Formulation, Implementation and Evaluation, Sterling Publisher Private
Limited, New Delhi.
2. PrabirKumar De, Public Policy and Systems, Pearson Education, New Delhi.
3. R.K. Sapru, Public policy: Art and craft of policy analysis, PHI Learning Private Limited, New Delhi.
4. Stuart S. Nagel, Handbook of Public Policy Evaluation, Sage Publications, New Delhi.

Social Campaign Promotion

Course Code:20IMG24GP2
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the need for social marketing

CO2: understand of social campaigns and its importance
CO3: understand about the promotional aspects of social campaigns
CO4: understand about the social media for positive and social purposes
CO5: understand about the financial aspects of social campaigns.

UNIT-I
109

Social Marketing: Concept, Scope, and Comparison with Commercial Marketing, Approaches to influence
public Behaviour; Social Marketing Planning Process; Elements of Campaign; Introduction to social
entrepreneurship, funding for social endeavours.

UNIT-II
Social Marketing Environment: Campaign Focus and purpose, Mapping the Internal and External
Environments; Establishing Target Audiences: Target Marketing.

UNIT-III
Setting Campaign Objectives and Goals: Behaviour Objective, Knowledge Objective, Belief Objective; Social
Marketing Strategies: Product in social marketing, Price of a social marketing product.

UNIT-IV
Promotional Strategies: Types of Media Channels, Choosing Media Vehicles, Timings and Factors Influencing
media strategies; Plan Evaluation and Monitoring: Outcome measures, Process Measures; Establishing Budgets
and finding Funding Sources.

Recommended Readings:

1. Philip Kotler, Ned Roberto, Nancy Lee, "Social Marketing: Improving the quality of life", Sage
Publication.
2. Nancy R. Lee, Philip Kotler, "Social Marketing; Influencing Behaviour for Good", Sage Publication.
3. Philip Kotler, Eduardo L. Roberto, Ned Roberto, "Social marketing: strategies for changing public
Behaviour" Free Press.
4. R. Kraig Lefebvre, "Social Marketing and Social Change", Wiley.
5. Hong Cheng, Philip Kotler, Nancy R. Lee, "Social Marketing for Public Health: Global Trend and
Success Stories", Jones and Bartlett Publishers, LLC

Sustainable Development
Course Code:20IMG24GP3
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: comprehend the meaning of sustainable development.

CO2: understand the international and long-term dimensions of sustainable development.
CO4: understand methods in the field of sustainable development
CO5: relate to evaluate various sustainability discourse and their assumptions from different actors'
perspectives

UNIT I
Meaning and Scope, Corporate Social Responsibility and Corporate Sustainability, Sustainability Terminologies
and Meanings, Why is Sustainability an Imperative, Sustainability Case Studies, Triple Bottom Line
110

(TBL)

UNIT II
Corporate Sustainability Reporting Frameworks, Global Reporting Initiative Guidelines, National Voluntary
Guidelines on Social, Environmental and Economic Responsibilities of Business, International Standards,
Sustainability Indices, Principles of Responsible Investment, Challenges in Mainstreaming Sustainability
Reporting, Sustainability Reporting Case Studies.

UNIT III
Legal Framework, Conventions, Treaties on Environmental and Social Aspects, Principle of Absolute Liability.
UN Conference on Human Environment, UN Environment Programme, Brundtland Commission, UN
Conference on Environment and Development, Rio Declaration on Environment and Development, Statement
of Forest Principles, UN Framework Convention on Climate Change, Convention on Biological Diversity,
Kyoto Protocol, Bali Roadmap, UNIT-ed Nations Conference on Sustainable, Development (Rio+20),
Millennium Development Goals, International Labour Organization, Environmental Protection in India,
Ecomark

UNIT IV
Contemporary Developments - Integrated Reporting, Rule in Rylands v. Fletcher, Applicability of Rylands
Doctrine in India, Industrial Disasters, Hazardous or inherently dangerous industry, Departure from Rylands v.
Fletcher, Water Pollution, Corporate Manslaughter and Corporate Homicide Act 2007, UK.

Recommended Readings:

1. Valesquez, Business Ethics: Concepts and Cases, Pearson Education.

2. A.C Fernando, Business Ethics, Pearson Education
3. John F. Steiner and George A. Steiner, Business, Government, and Society: A Management Perspective, Text and Cases, 2012,
McGraw Hill, New Delhi.
4. Andrew Crane and Dirk Matten, Business Ethics: Managing Corporate Citizenship and Sustainability in The Age of
Globalization, Oxford University Press, UK.
5. Allenby, B R 1993, Industrial Ecology, New York, Prentice Hall.
6. Hand Book of Sustainable Development, 2 ndEdn, Cheltenham, UK, Edward Elgar
7. Boatright, J R, 2012, Ethics andthe Conduct of Business, Pearson Education.
8. Brown, M T, 2005, Corporate Integrity: Rethinking Organizational Ethics and Leadership, Cambridge: Cambridge University
Press.
9. Crane, A. Matten D. and Moon, J, 2008, Corporation and Citizenship, Cambridge: Cambridge Univ. Press.
10. Crane, A . 2000, Marketing, morality and natural environment, London, Routledge.
11. Parkinson, J.E. 1993, Corporate power and responsibility, Oxford University Press
12. Part, A. 2009, Hijacking sustainability, Cambridge, MA, MIT Press
13. Yaziji, M. and Doh J. 2009, NGO and Corporations: Conflict and Collaboration, Cambridge: Cambridge University Press.
14. Zadek, S. Pruzan, P. and Evans, R. (eds) 1997, Building Corporate Accountability, Emerging Practices In Social And Ethical
Accounting, Auditing And Reporting, London, Earthscan.

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: criticallyanalyze with regard to shifts of rural development

CO2: understandimplications on the livelihoods of the poor and schemes to empower them
CO3: understand the prospects and problems of rural development in India
CO4: understandPanchayati Raj system in India
CO5: understand of working of institutions for rural development and management
111

UNIT I
Introduction: Rural Development: Concept, Elements, Importance and Scope - Approaches: Sectoral Approach,
Area Approach, Target Group Approach, Participatory Approach, Integrated Approach - Strategies of Rural
Development- Rural Management: Scope and Significance of Rural Management - Economic perspectives of
Rural Development: Lack of access to assets, Micro finance, Capital market - Sectoral Issues in Rural
development: Agriculture, Industries, Land Reforms

UNIT II
Institutions for Rural Development and Management:Structure, Functions and Role in Rural Development
National level Institutions: NITI Aayog, Ministry of Rural Development, Ministry of Panchayati Raj, NIRD,
CAPART and NABARD; State Level Institutions: State Planning Board, State Institute of Rural Development
and Kerala Institute of Local Administration - District and Other Level Institutions: District Planning
Committee; Panchayati Raj Institutions - Community Based Institutions - Scientific inputs and support from the
Institutions like ICAR, ISRO, CSIR Institutes etc.

UNIT III
Rural Development Information System (RDIS): Management Information System - Impact of MIS on
organization - RDIS: RD professionals" responsibility in phase of RDIS development - RDIS Planning and
RDIS Implementation - Emerging Trends in RDIS

UNIT IV
Major Development and Welfare Programmes - Mahatma Gandhi National Rural Employment Guarantee
Programme (MGNREGA) – Schemes for self-employment of the rural poor, Schemes for Housing to the rural
poor- Rural Health Mission Schemes - Sanitation Programme - Drinking water supply programme - Backward
Region Grant Fund (BRGF) - Pradhan MantriGrameenSadakYojana (PMGSY) - Integrated Wasteland
Development Programme (IWDP) - Provisions of Urban Amenities in Rural Areas (PURA) - PPP/ CSR
Initiatives in Rural Development

Recommended Readings:

1. Prasad, B.K.(2003), Rural Development: Concept, Approach and Strategy, New Delhi: Sarupand Sons.
2. Singh, Katar. (2009). Rural Development - Principles, Policies and management, New Delhi: Sage.
3. Srivastava, Madhuri and Alok Kumar Singh (Eds.) (2008), Rural development in India: Approaches, strategies, and programmes,
New Delhi: Deep and Deep Publications.
4. Sundaram, Satya. (2002), Rural Development Mumbai: Himalaya.
5. Government of India. (2012), Greening Rural Development in India, New Delhi: Ministry of Rural Development and UNDP.
6. Singh, Katar and RS Pundir. (2000), Co-operatives and Rural Development in India, IRMA. India Rural
Development Report 2013-14, Hyderabad: Orient Blackswan.

Indian Social and Political System

Course Code:20IMG24GP5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand decipher the workings of the Indian constitution and political system
CO2: explain the basic ideas and concepts of political science
CO3: identify sociological institutions
CO4: develop an understanding of the relationship between individual and the society
CO5: understand structure of societies
112

UNIT-I
Significance of the Indian Model of Political System; Nationalist Movement - Socio-economic and philosophical
foundation of Indian Constitution; Fundamental rights - Directive principle of state policy; Federalism and
Centre-State Relations. Prime Minister - Cabinet and Parliament; Judiciary and Judicial Review; Role of Civil
Services - Role of Caste; Religion, Language and Regionalism - Concept of Dominant Caste - Morris Jone's-
Three Idioms of Indian Politics

UNIT-II
Political Science- Politics, Political Philosophy, Political Thought, Political Theory, Political Science-
Approaches, Debates and Trends, Relationship with Social sciences.

UNIT-III
Sociology: Nature, Scope and Significance; Relationship with History, Economics, Political science,
Anthropology and Psychology; Basic Concepts: Society, Community, Association, Social structure, Status and
Role, Norms and values. Indian Social Institutions: Kinship, Family, Marriage; Caste and its Changing
Dimensions.

UNIT-IV
Societies: Types and Characteristics- Tribal, Rural, Urban, Industrial and Post-Industrial; Processes of Social
Change: Characteristic Features of Industrialization, Modernization, Globalization; Social Stratification:
Concept and Bases; Forms- Caste, Class, Power and Gender; Social Issues and Problems: Secularism and
Religious Minorities, Inequality of Caste, Divorce; Problems of Aged, Corruption

Recommended Readings:

1. Himanshu Roy, Indian Political System, Pearson Education.

2. Ahuja, Ram (2001): Indian Social System, New Delhi: Rawat Publication
3. Fulcherand Scott (2003: Sociology, New York: Oxford University Press.
4. Rajni Kothari, Politics in India, Orient Longman Private Limited, New Delhi
5. Ahuja, Ram (2000): Social Problems in India, New Delhi: Rawat Publications
6. N.D. Arora, Political science, Tata McGrawHill.
7. Bottomore, T.B. (1972): Sociology: A Guide to Problems and Literature, Bombay: George Allen and
Unwin (India).
8. Fulcherand Scott (2003: Sociology, New York: Oxford University Press
9. Inkeles, Alex (1987): What is Sociology? New Delhi: Prentice-Hall of India
10. Ahuja, Ram (1997): Society in India: Concept, Theories and Recent Trends, Jaipur: Rawat Publication

Economics of Business Strategy

Course Code:20IMG24GB1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: use principles of economics and microeconomic theory to analyze strategic issues faced by managers as
strategists in modern business enterprises.
CO2: appreciate the inherent strengths and limitations of using economic theory in managing a business.
CO3: have an understanding through use of economic theory as to why business follows particular strategic
decisions in different industries.
113

CO4: demonstrate the ability to articulate and assess problems based on the modelling framework used in the
course to appreciate a strategy/structure relation.

UNIT-I
Theory of the Firm: Its rationale, Objectives, Boundary, Change in boundary (Mergers and acquisitions),
Resource Based view of Firm, Firm as the source of Profit, Vertical Integration and Conglomerate
diversification, Internationalization.

UNIT-II
Architecture: Internal and external architecture, designing and management of architecture, Evaluation of
performance, corporate Governance, Reputation, Knowledge, Rent Generation and Management.

UNIT-III
Competitive Sustainability: Origin of Competitive Advantage, Creative Destruction, Innovation, Growth,
Changing Product Portfolio, entrepreneurship etc.

UNIT-IV
Public Policy: Regulation and Privatization, Competition law, Competition Commission of India.

Recommended Readings:
1. Andreu Mas- Colell, Michael D. Whinston& Jerry R. Green, Microeconomic Theory, Oxford
University Press.
2. Trimorthy C. G. Fisher& Robert G. Waschik, Managerial Economics: A Game Theoretic Approach,
Routeledge.
3. Paul Milgram & John Roberts, Economics, Organization & Management, Prentice Hall.
4. D.N. Sengupta&Anandya Sen., Economics of Business Policy, Oxford University Press.
5. Steven E Landsberg, Price Theory & Application, Dryden.
6. Walter Nicholson, Microeconomic Theory, Thomson.

Applied Multivariate Analysis

Course Code:20IMG24GB2
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand multivariate data structure, multinomial and multivariate normal distribution
CO2: apply Multivariate analysis of variance (MANOVA) of one and two- way classified data.

UNIT-I
Multivariate Analysis: Concept, the variate, Measurement scales, Measurement error, Methodology of Model
Building. Multivariate Analysis of Variance: One independent variable at two levels and one dependent variable,
two-group MANOVA, Multiple-group MANOVA, MANOVA for two independent variables or factors.
114

Repeated Measure Analysis of Variance: Between-subject and within-subject factors and designs, univariateand
multivariate approaches to repeated measure analysis.

UNIT-II
Principal Components Analysis: Geometry of principal components analysis, analytical approach, issues relating
to the use of principal components analysis, use of principal components scores. Factor Analysis: Basic concepts
and terminology of factor, objectives of factor analysis, geometric view of factor analysis, factor analysis
techniques-principal components factoring (PCF), principal axis factoring, and factor analysis versus principal
components analysis, factor rotation, and factor scores.

UNIT-III
Discriminant Analysis: Geometric view, analytical approach, classification methods, Fisher's linear discriminant,
Mahalanobis distance. Canonical Correlation: Geometry of canonical correlation, analytical approach, canonical
variates and the canonical correlation, statistical significance tests for the canonical correlations, interpretation of
the canonical variates, practical significance of the canonical correlation.
Cluster Analysis: Hierarchical clustering, Non-hierarchical Clustering.

UNIT-IV
Structural Equation Modeling: Path Analysis, Confirmatory Factor Analysis, Structured Means Models.

Recommended Readings:

1. Tabachnick, Using Multivariate Statistics, Pearson Education.

2. Structural Equation Modeling: Path Analysis, Confirmatory Factor Analysis, Structured Means Models.
3. Tinsley, Harward E and Brown Stered D., Handbook of Applied Multivariate Statistical and
Mathematical Modelling, Academic Press.
4. Morrison D F., Multivariate Statistical Analysis, McGraw Hill.
5. Overall J E and Klett C., Applied Multivariate Analysis, McGraw Hill.
6. Hair, Anderson, Tatham and Black. Multivariate Data Analysis, Pearson Education.
7. Nargundlar, R., Marketing Research, Tata McGraw Hill.
8. Johnson Richard A and Wichern Dean W., Applied Multivariate Statistical Analysis, Pearson
Education

Information Economics andits Applications

Course Code:20IMG24GB3
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand Supply and Demand. Equilibrium Analysis. Marginal Analysis. Positive and Normative
Questions
CO2: understand Consumer Behavior--Rational Consumer Choice Theory. Optimization Procedures.
Individual and Market Demand. Elasticity.
CO3: understand Applications of Rational Choice Theory--Gas Tax, School Vouchers, Intertemporal Choice,
etc.
115

CO4: understand Rational Choice under Uncertainty--Information Economics, Expected Utility, Insurance,
Adverse Selection, Moral Hazard, Lemons.
CO5: understand Firm Theory--Short, and Long-run Production, Costs, Cost Minimization, Profit
Maximization.
CO6: understand Market Structure--Perfect Competition, Monopoly, and selling environments.
CO7: understand General Equilibrium and Market Efficiency

UNIT-I
Introduction to Information Economics; The Principal Agent: Hidden actions (Moral hazard) problem, hidden
information problems, monopolistic screening.

UNIT-II
Adverse Selection: Concept, lemons problem, probable solutions. Signalling: Separating and Pooling
equilibrium, Insurance market, cheap talk.

UNIT-III
Screening: Second degree price discrimination, Screening in Competitive Insurance Market, Monopoly
screening in insurance Market

UNIT-IV
Introduction to Mechanism design: Basic concepts, revelation principle, truthful implementation. Applications
of mechanism design to bargaining and auctions: Bidding behaviour in the four standard auctions: First price
sealed bid, second price sealed bid, Dutch auction, English auction. Revenue equivalence theorem; Applications
to Finance: Credit market rationing.

Recommended Readings:

1. Mas CollelWhinston and Green, Microeconomic Theory (MWG), Oxford University Press.
2. Hart, O., and Holmstrom, B., “The Theory of Contracts." In T. Bewley (ed.), Advances in Economic
Theory Fifth World Congress, Cambridge University Press.
3. Varian, Microeconomic Analysis. W. W. Norton and Company; 3rd edition (1992).
4. Akerlof, G. “The market for lemons: Qualitative uncertainty and the market mechanism” Quarterly
Journal of Economics 84, 3, 488 – 500. (1970)
5. Spence, A. M. "Job Market Signalling." Quarterly Journal of Economics 87 (1973).
6. Grossman, S. (1981), “The Informational Role of Warranties and Private Disclosure about Product
Quality” Journal of Law and Economics, Vol. 24, No. 3.
7. Freixas and Rochet,Microeconomics of Banking. The MIT Press; second edition (2008).

Mathematical Statistics
Course Code:20IMG24GB4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: perform estimation techniques to capture information from data and into their analysis.
CO2: use MOM, MLE, MVUE to do parameter estimation and inference.
CO3: use Chi-squared test to evaluate the homogeneity of populations.
CO4: use Chi-squared test to evaluate the independence of categorical variables.
CO5: use Chi-squared test to evaluate the goodness-of-fit of data to a specified distribution.
116

UNIT-I
Probability and Measure: Sigma fields and measures; measurable functions and distributions, integration of
Borel function. Random Variables and Distributions: General properties – Distribution and probability densities,
moments, moment generating and characteristic functions.

UNIT-II
Probability Distribution: Discrete random variables and their distributors- Binomial probability distribution,
Geometric probability distribution and Poisson probability distribution and, their moments and moments
generating functions; Continuous random variables and their probability distributors- Uniform probability
distribution, Normal probability distribution, Gamma probability distribution, Beta probability distribution;
Basic idea about multivariate probability distributors; sampling distributors and Central limit theorem.

UNIT-III
Estimation and Hypothesis Testing: Point estimators, confidence intervals, properties of point estimators;
Hypothesis testing, elements of statistical test large sample test, small sample hypothesis testing for μ and μ1- μ2
, Power of test, Likelihood ratio tests

UNIT-IV
Statistical Analysis: Analysis of variance ; Analysis of Categorical Data-Chi-square test, Non-parametric
statistic-Sign test, Wilcoxon, Signed Rank test, Mann – Whitney U test, Kruskal-Wallis test.

Recommended Readings:

1. Robert V. Hogg, Introduction to Mathematical Statistics, Pearson Education.

2 Wackerly, Mendenhall andScheaffer, Mathematical Statistics with Applications, Duxbury,Thomson
Learning.
3. Ross, S.M. Introduction to Probability Models, Pearson Education.
4. Kyburg Henry, Probability Theory, Prentice Hall.
5. Mittelhammer, R.C. Mathematical Statistics for Economics and Business. Springer.
6. Shao Jun, Mathematical Statistics, Springer.
7. Capinki M. and KOPP E., Measure Integral and Probability, Springer.

Market Microstructure
Course Code:20IMG24GB5

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand problem of Economic Organization, Organizational Objectives, and Transaction cost
analysis.
CO2: understand the mechanism of price for coordination and motivation
CO3: understand the employment and compensation problems
117

UNIT-I
Economic Organization and Efficiency: Concept and rationale of organization, Organization and Efficiency, The
problem of Economic Organization, Organizational Objectives, and Transaction cost analysis.

UNIT-II
Use of Price for coordination and Motivation, Neoclassical Model and theories of Organization, Market failure
and Organization; Coordination: Market and Management, Price and coordination, management,
Decentralization and the means of coordination.

UNIT-III
Bounded Rationality and Private Information, Motivation: Contracts, Information, and Incentives, Moral Hazard
and Performance Incentives, Moral hazard in Organization, Controlling Moral Hazard.

UNIT-IV
Employment Policy and Human Resource Management, Internal Labour Market, Critique of Classical Theories
of Employment, Job Assignments and Promotions, Compensation and Motivation: Implicit Incentive Pay,
Performance Evaluation, Job Design, Incentive Pay for Groups.

Recommended Readings:

1. Paul Milgromand John Roberts, Economics, Organization and Management, Prentice Hall.
2. Luis M.B. Cabral, Industrial Organization, Jaico Publishing House.
3. Sengupta,D.N. andAnadiyaSen, Economics of Business Policy, Oxford University Press.
4. Luis M.B. Cabral, Introduction to Industrial Organization, Cambridge Mass: The MIT Press.
5. Carlton, D. W. and J.M. Perloff, Modern Industrial Organization, Warper Collins.
6. Caves, R.E., Multinational Enterprise and Economic Analysis, Cambridge University Press.

Agricultural Input Marketing andPost-Harvest Management

Course Code: 20IMG24GA1

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the concept of different types of post-harvest practices for value addition
CO2: visualize the post-harvest problems likely to be confronted
CO3: know the tricks of the trade and how to increase the longevity of the produce
118

CO4: understand different marketing concept and marketing system in context of agricultural inputs;
CO5: understand proper handling technologies of important cereals, pulses, oilseeds, fruits and vegetables
and their postharvest management.

UNIT – I
Agricultural input marketing – meaning and importance; Management of distribution channels for agricultural
input marketing; Agricultural Inputs and their types – farm and nonfarm, role of cooperative, public and private
sectors in agri- input marketing, Seed- Importance of seed input; Types of seeds- hybrid, high yielding and
quality seeds; Demand and supply of seeds; Seed marketing channels, pricing, export import of seeds; Role of
National Seed Corporation and State Seed Corporation.

UNIT – II
Chemical Fertilizers- Production, export-import, supply of chemical fertilizers, Demand/consumption, Prices
and pricing policy; subsidy on fertilizers; marketing system – marketing channels, problems in distribution, Role
of IFFCO and KRIBCO in fertilizer marketing.

UNIT – III
Plant Protection Chemicals- Production, export/import, consumption, marketing system – marketing channels;
Farm Machinery- Production, supply, demand, Marketing and distribution channels of farm machines, Agro-
industries Corporation and marketing of farm machines / implements/Equipment.

UNIT – IV
Importance and scope of post-harvest management of major cereals, pulses, oilseeds, fruits and vegetables in
Indian Economy; Production and utilization of major cereals, pulses, oilseeds, fruits and vegetables; Present
status of food industry in India and emerging scenario; Factors affecting post-harvest losses, Problems in
marketing of processed foods, Government Policy, BIS standards for various processed products, Quality
standards for domestic and international trade.

Recommended Readings:

1. Pradeep Kashya, Rural Marketing, Pearson Education.

2. Acharya, S. S. and Agarwal, N. L., 2011. Agricultural Marketing in India. 4th Ed. Oxford and IBH.
3. Broadway A. C. and Broadway, A. A., 2003, A Text Book of Agri-Business Management. Kalyani.
4. Singh, A. K. and Pandey, S., 2005. Rural Marketing. New Age.
5. Singh Sukhpal, 2004, Rural Marketing- Focus on Agricultural Inputs. Vikas Publ. House.
6. Chakraverty, A., 1995, Post-harvest Technology of Cereals, Pulses and Oilseeds, Oxford and IBH.
7. Verma, L. R. and Joshi, V. K., 2000, Post-Harvest Technology of Fruits and Vegetables, Vols. I-II.
Indus Publ.

Instructions for External Examiner:

Livestock Business Management

Course Code: 20IMG24GA2
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours
Course Outcomes
After completing the course students would be able to:

CO1: understand the livestock business in India

CO2: specify marketable livestock commodities
CO3: understand marketing channels of livestock and livestock products
119

UNIT I
Livestock business- concepts, nature and scope; production, consumption, trade in livestock in India, Livestock
contributions to national economy.

UNIT II
Livestock produce and products. Components, characteristic of small business. Marketable livestock
commodities. Marketing of livestock, and perishable and non-perishable livestock products.

UNIT III
Market opportunities - marketing channels of livestock and livestock products, organized/unorganized markets
and cattle fairs. Overview of Livestock Programme.

UNIT IV
Import and export of animal and animal products. International Agreements/Regulations (WTO and General
Agreement on Trade and Tariff-GATT) for marketing/trade of live animals and products, MFPO, BIS Standards
for meat products, National and international specifications and standards. Visit to livestock farms.

Recommended Readings:

1. Acharya, S. S. and Agarwal, N. L., 2011. Agricultural Marketing in India. 4th Ed. Oxford andIBH.
2. Safiullah, M. A., Selvam, S. and Prema, N., 2000, Livestock Economics, Business Management and
Marketing, Tamil Nadu Veterinary and Animal Sciences University, Chennai.
3. Swatland, H. and Compbell, T., 2004, Meat Cuts and Muscle Foods, Nottingham Univ. Press.

Instructions for External Examiner:

Agri-Business Financial Management

Course Code: 20IMG24GA3

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand scope of financial management; classification &credit need in changing agriculture scenario
CO2: understandfactors affecting capital structure
CO3: analyzeneed for working capital in agribusiness
120

CO4: understand thefunctioning of cooperative credit institutions, commercial banks, regional rural banks

UNIT-I
Importance, need and scope of financial management; classification and credit need in changing agriculture
scenario; finance functions, investment financing; balance sheet, income statement, cash flow statement for
agribusiness.

UNIT II
Financial planning and control - assessment of financial requirement of an agribusiness unit; leverage – concept
of leverage. Financial and operating leverage; factors affecting capital structure, features of an optimal capital
structure.

UNIT III
Working capital management - concept and components of working capital, need for working capital in
agribusiness, management of cash and accounts receivables, and inventory for agribusiness.

UNIT IV
Capital budgeting - steps and concept of capital budgeting, appraisal criteria - payback period, average rate of
return, net present value, benefit cost ratio and internal rate of return. Agri-business financing system in India -
functioning of cooperative credit institutions, commercial banks, regional rural banks, NABARD, Agro-
industries Corporation, etc. in agribusiness financing.

Recommended Readings:

1. Chandra P. 2000. Financial Management. Tata McGraw Hill.

2. Khan MY and Jain PK. 2004. Management Accounting. Tata McGraw Hill.
3. VanhorneandDhamija, Financial Management and Policy, Pearson Education.
4. Nefson AG andMurrey WG. 1988. Agricultural Finance. Kalyani Publ.
5. Pandey f M. 1997. Financial Management. Vikas Publ. House.
6. Rais, A., 2012, Agriculture, Rural Banking and Micro Finance in India. New Century Publ.

Instructions for External Examiner:

Agri-Cultural Marketing Management

Course Code: 20IMG24GA4

L-T-P External Marks: 80

3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the types of markets and marketing.

CO2: understand grading and standardization of agricultural products.
CO3: understand and apply the knowledge about agricultural marketing in promotion and distribution of
agricultural products.
CO4: understand and evaluate the knowledge of students in agricultural marketing, role of credit agencies in
India.

UNIT - I
Agricultural marketing, agricultural marketing and economic development. Agricultural market structure,
components and dynamics of market structure. Marketing strategy, formulation of marketing strategy.
121

Agribusiness marketing environment, design of marketing mix, market segmentation and targeting.
Determinants of consumer’s behavior.

UNIT - II
Product management, product management process and decisions. New product development- significance and
classification of new product. Stages and estimation of demand of new product, product life cycle. Pricing
policies and practices for agribusiness - determinants of price, objectives of pricing policies and pricing
methods.

UNIT - III
Logistics- concepts, factors affecting logistics, objectives of logistics management, activities of logistics
function order, processing, packaging, transport management inventory, warehousing etc.

UNIT - IV
Promotional management, advertising, planning and execution. Sales promotion, grading and standardization.
Distribution management- storage and warehousing, transportation. Management for agricultural products.
Marketing agencies/intermediaries, roles and functions of marketing agencies.

Recommended Readings:

1. Kotler, P and Keller, Marketing Management, Pearson Education.

2. Acharya, S. S. and Agarwal, N.L. 2004. Agricultural Marketing in India. 4th Ed. Oxford and IBH.
3. Kohls, R. L andUhl, J. N. 2005. Marketing of Agricultural Products. 9th Ed. Prentice Hall.
4. Krishnamacharyulu, C andRamakrishan, L. 2002. Rural Marketing. Pearson Edu.
5. Ramaswamy, V. S andNanakumari, S. 2002. Marketing Management. 2nd Ed. Mac Millan India.
6. Beri, G.C. Marketing Management, Tata McGraw Hill Publishing Company Ltd,New Delhi.
7. Saxena, R. 2002. Marketing Management. McGraw Hill.
8. Christopher, M. L. Logistics and Supply Chain management.
9. Gupta, S. L. 1999. Marketing Management
10. Mishra, M. N. 1999. Marketing Management.
11. Rajannair, N. 1999. Marketing Management.
12. Ramaswamy. V. S. 1999. Marketing Management.

Instructions for External Examiner:

International Agri-Business Trade

Course Code: 20IMG24GA5
L-T-P External Marks: 80
3-1-0 Sessional Marks: 20
Time Allowed: 3 Hours

Course Outcomes
After completing the course students would be able to:

CO1: understand the various facets of international business management in the field of agriculture trade.
CO2: understand various policies and practices of International agri-business Management.

UNIT - I
International trade – basic concepts, Importance of foreign trade for developing economy; absolute and
comparative advantage, foreign trade of India. WTO and its implications for Indian economy in general and
agriculture sector in particular.

UNIT - II
122

TRIPS, TRIMS quotas, anti-dumping duties, quantitative and qualitative restrictions, tariff and non-tariff
measures, trade liberalization, subsidies, green and red boxes, issues for negotiations in future in WTO;
Countervailing Duty Measures and carbon trade, SPS Agreement. Regional economic groupings.

UNIT - III
Composition of India’s foreign trade policy; India’s balance of payments; inter regional Vs international trade;
tariffs and trade control; exchange rate; the foreign trade multiplier. Export promotion institutions with special
emphasis on EPCs and commodity boards, MPEDA, APEDA and service institutes. Role of ECGC in insurance.

UNIT - IV
Foreign demand, supply side analysis, opportunity cost, trade and factor prices, implications for developing
countries, export procedures and documentations. International marketing - market entry methods, international
product planning, pricing, promotion, distribution, problems of exporters, legal dimensions of international
marketing.

Recommended Readings:

1. Anant, K., Sundaram and Stewart, B. J., The International Business: Text and cases, Pearson Education.
2. Bhalla V. K., 1993, International Economy- Liberalization Process. Anmol, New Delhi.
3. Cherunilam, F., 2010, International Business- Text and Cases. PHI.
4. Economic Survey of India (various issues), Ministry of Finance, GOI.
5. Eiteman, D. K. and Stopnehill, A. L., 1986, Multinational Business Finance. Addition Wesley, New
York.
6. Paul, J.,2013, International Business. PHI.
7. Subba Rao, P., 2008, International Business Text and Cases..HPH.
8. Woods, M., 2001, International Business. Palgrave.

Instructions for External Examiner:

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