BQS610 PROJECT MANAGEMENT II

THE CHALLENGE OF

Communication
IN CONSTRUCTION PROJECT
MANAGEMENT

PREPARED BY,

SOFIA NABILAH BT MOHAMAD ZAHID

2021393659
PPREPARED BY: PPREPARED FOR:

SOFIA NABILAH PROF. DR. FADZLI @ PADZLI

BT MOHAMAD ZAHID HASSAN
2021393659
Content
Introduction
Definition of construction project
management
What is communication?
Importance of effective communication
Challenges in communication among
parties involved
Effects of bad communication
Ways to overcome the challenges
Conclusion and recommendation
Introduction
Overview of the topic
Project management requires effective
communication since it allows projects to
move forward smoothly and on schedule. It
guarantees that team members are clear on
the objectives of the project and know exactly
what is required of them. Additionally, it
develops trust so that teamwork is improved
from the beginning to the end of a project. [3]
Construction Project
Parties Involved
Management Construction project management requires a variety of
team members, including contractors, engineers, on-
the-ground crew members, and C-suite executives. The
Definition project manager, however, is the most vital to the
process. A contractor, an owner who manages projects
It entails planning, directing, internally, or even a specialised construction manager
and organising a variety of may take on the function of project manager.
project-related tasks from
inception to completion. To Making sure everything about the construction process
guarantee that the project is runs smoothly and as planned is the project manager's
delivered on schedule, main objective. They are in charge of upholding a strict
within budget, and in timeline, staying under the allotted spending limit,
accordance with the assigning resources, preventing scope creep, and
necessary quality standards, guaranteeing quality. They inform stakeholders and
the team, resources, and identify threats in real time. The project manager makes
budget must be managed. efficient procedures possible that otherwise wouldn't
be achievable by centralising information and
streamlining communication. [4]
What is Communication?
In construction project management,
communication is the exchange of ideas
and opinions between experts engaged
in related or equal tasks. Communication
in project management is normally a
priority for the project manager to make
sure that every professional workers in
the project are aware of the objectives
and expectations. This increases
productivity for professionals and
frequently raises the standard of their
work as well. [3]
The Importance of
Effective Communication
Communication is essential to keep each professional
informed and on concentrate because project teams
frequently include experts with a variety of backgrounds and
skills. As leaders, project managers spend a significant portion
of their time talking with their team to ensure that the project
is successful.

While it is necessary for project managers to prioritize

communication, it is also crucial for other professionals to
make it a priority when working on a project. This can involve
offering clarification when they're unclear about a project
aspect or contributing an idea to speed up the process. [3]
Poor Communication
Communication problems can lead to miscommunications,
confusion, frustration, and redoing work. It might lead to chaos
and bad decisions. Through erroneous communications,
misalignment, and even poor management, these problems
may worsen and have negative consequences on the project
and the organisation.

In the end, if communication issues are not resolved, it may be

too late to undo the harm. According to a research by the
Project Management Institute (PMI), poor communication is
frequently more than simply one of the main reasons why
projects fail. It's the main cause, according to 42% of project
managers. [5]
 Challenges of Communication in
Construction Project Management

LANGUAGE AND INFORMATION SHARED IS DIFFICULT TO REACH

CULTURAL BARRIERS TOO COMPLEX WORKFORCE
The construction industry is becoming Information provided with in the The most difficult component of
diverse. People from various cultural construction business may be highly communication in the construction sector
origins frequently work together on the technical. Other times, the terms employed can be keeping everyone on the job site
same location. In any business when this may be jargon-heavy or improper. Not only informed about problems and needs,
happens, language and cultural quirks the written content; accurate and especially when everyone is separated from
can be a serious challenge. Even though understandable blueprints and diagrams head office. When corporate headquarters
workers speak the same language, there must also be prepared. People prefer to makes requirements of employees on the
is still a chance for misunderstandings skim over material that is excessively ground that don't adequately reflect what is
because information might be lost in dense and difficult, which might result in happening at the site, more issues may
translation. [1] the loss of crucial information. [1] result. [1]
 Challenges of Communication in
Construction Project Management

INEFFECTIVE SITE TIME PRESSURE LACK OF TRANSPARENCY

MEETINGS
A lack of transparency was cited by 56% of
Meetings frequently encounter Communication might be affected by the project managers as a top problem in a 2019
problems like bored and uninterested frequent adherence to short timelines for Harvard Business Review (HBR) survey.
staff members who aren't listening, construction projects. Rapid Lack of access to information, particularly
people who don't understand communication can result in mistakes and information that can be viewed negatively,
something but are afraid to ask misunderstandings, which can affect the such as project risks, progress updates, and
questions, lack of question time, and success of projects. performance indicators, can result in errors
interpersonal conflicts that make it
in judgement, omissions, and rework.
difficult for people to speak up about
Additionally, a lack of transparency
problems. [1]
eventually breeds mistrust and lowers
morale. [5]
Effects on Poor Communication
Creating Confusion
Miscommunications may damage a project by causing uncertainty for all parties involved, including
1) key stakeholders, construction experts, and field personnel. On the job site and in the office,
inconsistent reporting, inadequate reporting, imprecise reporting, and delayed reporting can all result
in errors that cause project delays and cost overruns. [2]

Unnecessary Delays
In the construction sector, poor communication is a primary cause of project delays. It can manifest
2) itself in a variety of ways, including information flow delays, communication directed towards the
incorrect location or person, and poor communication that results in misunderstanding or incorrect
interpretation. Such as, ordering the wrong material. [2]

Budget/ Cost Overruns

More than half of all project budget risk, according to the Project Management Institute (PMI), is
3) attributable to poor project communication and time management. Misunderstandings might also
result in improper task execution. When that occurs, modifications may result in both time delays and
budget overruns. [2]
Overcoming the Challenges
Formal communicatioin chain Information delivered on-time.
For effective communication management A timely delivery of information is essential
in the construction industry, formal because incomplete or obsolete
communication chains should be information, or a delay in personnel
established. This will guarantee that the receiving new information, can result in
appropriate information reaches the mistakes or raise safety and health
appropriate individuals at the appropriate hazards.
time and location.

Clear communication
2-ways communication
Make sure all communication is precise,
In construction project, information should flow both ways; top-down truthful, and professional; deliver well-
communication is not the only acceptable method. For management to written communications that are simple to
implement mitigation measures, employees on the ground must have a grasp, keep to the facts alone, and are
timely mechanism to alert them to any difficulties. pertinent. [1]
Conclusion and
Recommendation
From the findings, it can conclude that communication is one
of the crucial factors to achieve the objectives of the project.
Every party involved in the project must take part in playing
their role because a two-way communication is the most
affective to be applied in construction industry. In my opinion,
one of the action that can be considered to improve
communication on site is by installing safety signage in
different languages that can help workers to understand
better and achieve a zero-accident project.
Thank
You
 References
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(2) The Effects of Bad Communication in Construction | eSUB. (2020, November 11). eSUB Construction Software.
Retrieved May 21, 2023, from https://esub.com/blog/communication-in-construction/
(3) Guide, S. (2022, December 5). The Importance of Communication in Project Management. Indeed. Retrieved May 21,
2023, from https://www.indeed.com/career-advice/career-development/importance-of-communication-in-project-
management
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2023, from https://www.ecosys.net/knowledge/construction-project-management/
(5) Overcome Communication Challenges in Project Management with this Simple Guide. (2023, March 3). DevStride.
Retrieved May 21, 2023, from https://www.devstride.com/blog/communication-challenges-in-project-management