Airfare and Ticketing Course Code: 24529

Program Name : Diploma in Travel and Tourism

Program Code : TR
Semester : Fifth
Couse Title : Airfare and Ticketing
Couse Code : 24529

1. RATIONALE

This course is the key area in the tourism industry and introduces the students to the basic airfare
construction principles and general ticketing rules. The course also highlights application of the
various concepts to calculate one-way, round trip and special fares. Students will appreciate how
international agreements between airlines give passengers the best routing. The major focus will be on
airfares & ticketing as it is the most popular, economical and fastest mode of transport. With the fast-
changing technology students will be able to book online tickets through different websites or portals
of various hotels, airlines, car rentals, trains and cruises.

2. COMPETENCY
The aim of this course is to help the student to attain the following industry identified
competency through various teaching learning experiences:
 Construct different airfares as per the demand of passenger.

3. COURSE OUTCOMES (COs)

After completing this course students will be able to–
1. Identify IATA areas and sub areas and commonly used codes for airlines.
2. Identify the types of journey and steps involved in fare construction
3. Use the Airline terminology while air ticket reservation and communication.
4. Describe the international air transport regulation.
5. Describe Flight schedule and the procedure to book and cancel an e ticket
6. Consult baggage for specific airlines and identify different classes of service and in-flight
services of airlines

4. TEACHING AND EXAMINATION SCHEME

Teaching
Examination Scheme
Scheme
Credit Theory Practical
(L+T+P)
L T P Paper ESE PA Total ESE PA Total
Hrs. Max Min Max Min Max Min Max Min Max Min Max Min
3 -- 4 7 3 70 28 30* 00 100 40 25# 10 25 10 50 20

(*): 10 marks (i.e.50%) of theory PA is for micro-project assessment to facilitate attainment

of COs and the remaining 10 marks for tests and assignments given by the teacher.
Legends: L-Lecture; T – Tutorial/Teacher Guided Theory Practice; P -Practical; C – Credit,
ESE -End Semester Examination; PA - Progressive Assessment

5. COURSE MAP (with sample COs, Learning Outcomes i.e.LOs and topics)
This course map illustrates an overview of the flow and linkages of the topics at various levels
of outcomes (details in subsequent sections) to be attained by the student by the end of the

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 Airfare and Ticketing Course Code: 24529

course, in all domains of learning in terms of the industry/employer identified competency

depicted at the center of this map.

ADO (b) –Follow the International regulations

Topic 6.Baggage,
Airport and the Flight Facilities
ADO (a) - Follow safe practice
LO 6c-Define baggage and describe the baggage concepts
LO 6-- Prepare chart for baggage system of airline
LO 5c-. Describe
proceduresInvolved in booking
CO (e) Describe Flight schedule and the procedure to book and cancel an e ticket
flightReservation for itineraries
CO (f) Consult baggage for specific
airlines and identify different classes
Topic 5.Flight Schedule and of service and in-flight services of
LO 5- Prepare online air ticketCO
Traffic Document booking procedure
(d) Describe and submit.
the international air transport regulation. airlines

CO (a) Identify IATA areas and sub areas and commonly used codes for airlines.

Competency
Construct different airfares as per the demand of passenger.
CO (c)Use the Airline terminology while air ticket reservation and communication.
LO 4c Explain the international air transport regulations LO 1-Draw IATA area on blank world map and Prepare list of countri

CO (b) Identify the types of journey and steps involved in fare construction
LO 4Prepare list of freedom of air rules and state in details.
LO 1c- Define IATA areas and sub areas

LO 3-Prepare list of airline terminology.

LO 2-Do a Demo fare
construction and Issue
A demo ticket with Rerouting
Topic 4.International Air Transport regulation and reissuing the tickets
Topic 1.IATA Geography
LO 2c- Identify
LO 3c –Use and interpret messageCodes the terms
used byairlines . and steps involved in fare construction

Topic 3.Industry codes, terminology &Topic

definition
2.Fare construction formula, OW & RT fare Construction

Legends

ADO - Affective
LO in Cognitive
LOthrough Practicals Domain Outcome Topic
CO - Course Outcome Domain

Figure 1 - Course Map

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 Airfare and Ticketing Course Code: 24529

6. SUGGESTED PRACTICALS/ EXERCISES

The Practicals/exercises/tutorials in this section are psychomotor domain LOs (i.e. sub-
components of the COs) are to be developed and assessed in the student to lead to the
attainment of the competency:

Approx.
Sr.
Practical Exercises Unit Hrs.
No
(Learning Outcomes to be achieved through Practical’s) No. Require
.
d
Draw IATA area on blank world map and Prepare list of
1 II 04
countries for IATA area I,II and III
Do a Demo fare construction and Calculation and Issue
2 II 28
A demo ticket with Rerouting and reissuing the tickets
3 Prepare list of airline terminology. III 04
4 E-Ticket reading- understanding terminology in the e-ticket. V 04
5 Prepare online air ticket booking procedure and submit. V 04
6 Prepare chart for baggage system of airline VI 04
7 Draw a chart of seating arrangement in Airline. VI 04
Search and collect the flight operated by any one airline for
8 II,V 04
various destination from Mumbai or Delhi.
9 Prepare list of freedom of air rules and state in details. IV 04
10 Prepare list of prohibited item while air travel. VI 04
Total 644

Note:
i. Given in above tables is suggestive list of practical exercises. Teachers can design other
similar exercises.
ii. To attain the COs and competency, above listed Learning Outcomes (LOs) need to be
undertaken to achieve the ‘Applying Level’ of Bloom’s ‘Cognitive Domain Taxonomy’.

Additionally, the following affective domain LOs (social skills/attitudes), are also important
constituents of the competency which can be best developed through the above mentioned
laboratory/field based experiences:
a. Follow safety practices.
b. Practice a software handling procedure.
c. Demonstrate working as a leader/a team member.
d. Maintain tools and software’s.
e. Follow ethical Practices.

The development of the attitude related LOs of Krathwohl’s ‘Affective Domain Taxonomy’,
the achievement level may reach:
 ‘Valuing Level’ in 1styear
 ‘Organising Level’ in 2ndyear
 ‘Characterising Level’ in 3rd year.

7. MAJOR EQUIPMENT/ INSTRUMENTSREQUIRED

The major equipment with broad specification mentioned here will usher in uniformity in
conduct of experiments, as well as aid to procure equipment by authorities concerned.

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Airfare and Ticketing Course Code: 24529

S. Exp.
No Equipment Name with Broad Specifications S. No.
.
1 CSR Software any one –(Amadeus, Galileo, Sabre) demo version All
2 Computer Lab
3 World Maps

8. UNDERPINNING THEORY COMPONENTS

The following topics/subtopicsshouldbetaught and assessed in order to develop LOs in
cognitive domain for achieving the COs to attain the identified competency.

Unit Major Learning Outcomes Topics and Sub-topics

(in cognitive domain)
Unit – I 1. Define IATA areas and sub 1. TC1, TC2, TC3 main areas.
areas 2. Airlines of the world, abbreviations &
IATA 2. Identify the airlines of codes
Geography different countries
3. Global Indicator
3. Coding and decoding the
airline codes of different airlines
of the world
Unit– II 1.Identify various global  Concept Of Journey
Fare indicators and direction - Types of Journey: One way Trip,
construction codes based on the routing Return Trip, Circle trip
formula, 2. Identify the types of journey - Concept of fare Construction: Stop
OW & RT and travel classes.
fare over, No stop over
3. Identify the terms and steps
Constructio involved in fare construction (Transfer :TRF ), Origin, Intermediate
n 4. Use PAT to construct fare point, Destination point, Fare
5. Differentiate between component
normal and special fare , Classes of Travel :First class, Club /
restricted and unrestricted Business, Economy
normal fare - Types of fare :Normal fare,
6. Apply appropriate currency Promotional fare
conversion procedure  Passenger Air Traffic (PAT)
 Fare Construction Formula :-
- FCP – Fare Construction Point
- GI – Global Indicator
- NUC – Neutral unit of Construction or
Currency.
- RULE – Rule / Note
- MPM – Maximum Permitted Milage
- TPM – Ticketed Permitted Milage
- EMA – Extra milage allowance
- EMS – Extra Mileage Surcharge
- HIP – Higher Intermediate Point
- AF-Actual Fare
- TTL-Total

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Airfare and Ticketing Course Code: 24529

Unit Major Learning Outcomes Topics and Sub-topics

(in cognitive domain)
- Check (Concept)
- Currency: IROE (Role of Exchange),
LCF (Local Selling Fare)
 Fare Calculation box
Application of Fare :Adult Fare, Child
Fare, Infant Fare
Unit– III 1. Use and interpret message  Sending information to airlines
Industry Codes used by airlines.  Special service codes (Special Service
codes, 2. Identify and name a Request (SSR) messages)
terminology selection of commonly
used terms and definitions  Industry terminology and definition of
& definition following terms :Segment, Outbound
3. Write messages using
recognized abbreviations Segment, Return Segment, Air
Segment, Surface Segment, on
Stop ,Direct and Connecting flight,
Connecting time, routing, leg, ARNK
segment, open jaw, connecting point,
stop over point, city pairs, board point,
off point, destination point, circle trip,
E-Ticket, PNR, No Show, Airport Tax,
stopover Charges, Nonstop,
overbooked, Web-check in, boarding
pass
Unit-IV 1. Explain the international air
 Major convention – Chicago,
Internationa transport regulations
l Air Warsaw
2. Describe the meaning and
Transport  Freedom of Air
importance of Freedom of Air
regulation  Interline and online arrangements.
Unit –V 1. Use OAG flight guide and  The OAG flight guide
Flight web based time table  International time calculation
Schedule 2. Describe procedures
 How to read city to city schedule
and involved in booking flight
Traffic reservation for itineraries  Minimum Connecting Time (MCT)
Document 3. Describe the Reissue concept  Booking flights & Reservations
4. Describe the procedure to  Reissue concept
book an e-ticket.  Domestic & International e-ticketing
5 Describe the cancellation
procedure of an airline seat  Cancellation procedure
Unit -VI 1. Define baggage and describe  Definitions & rules
Baggage, the baggage concepts.  Baggage concepts – weight & piece
Airport and 3. Describe baggage
 Free Baggage Allowance & EBC
the Flight allowance for specific
Facilities carrier  Free carry-on items
4. Describe procedure for  Pets and live animals
transportation of pets as  Prohibited items, dangerous goods

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Airfare and Ticketing Course Code: 24529

Unit Major Learning Outcomes Topics and Sub-topics

(in cognitive domain)
accompanied baggage  Airport areas – landside facilities,
5. List the prohibited items airside facilities
restricted for air transport  Aircraft types
6. Describe the airport terminals
for departure  Seating Plans
7. Describe the seating plan in  Classes of service
flight  In flight service
8. List in flight services and
products
9. Recognize features of
aircraft types

9. SUGGESTED SPECIFICATION TABLE FORQUESTION PAPER DESIGN

Uni Distribution of Theory Marks

Teaching
t Unit Title R U A Total
Hours
No. Level Level Level Marks
I IATA Geography 04 4 2 2 08
Fare construction formula, OW &
II 16 6 8 8 22
RT fare Construction
Industry codes, terminology &
III 03 4 2 2 08
definition
International Air Transport
IV 03 2 2 2 06
regulation
Flight Schedule and
V Traffic Document 10 4 4 4 12
Baggage, Airport and the Flight
VI 12 6 4 4 14
Facilities
Total 0 26 22 22 70

Legends: R=Remember, U=Understand, A=Apply and above (Bloom’s Revised taxonomy)

Note: This specification table provides general guidelines to assist student for their learning
and to teachers to teach and assess students with respect to attainment of LOs. The actual
distribution of marks at different taxonomy levels (of R, U and A) in the question paper may
vary from above table.

10. SUGGESTED STUDENT ACTIVITIES

Other than the classroom and laboratory learning, following are the suggested student-related
co-curricular activities which can be undertaken to accelerate the attainment of the various
outcomes in this course:
a. Prepare journal of Practicals.
b. Undertake micro-projects.

11. SUGGESTED SPECIAL INSTRUCTIONAL STRATEGIES (if any)

These are sample strategies, which the teacher can use to accelerate the attainment of the
various learning outcomes in this course:
a. Demonstrate students thoroughly before they start doing the practice.

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Airfare and Ticketing Course Code: 24529

b. Encourage students to refer different websites to have deeper understanding of the

subject.
c. Observe continuously and monitor the performance of students in Lab.

12. SUGGESTED MICRO-PROJECTS

Only one micro-project is planned to be undertaken by a student assigned to him/her in the
beginning of the semester. S/he ought to submit it by the end of the semester to develop the
industry oriented COs. Each micro-project should encompass two or more COs which are in
fact, an integration of Practicals, cognitive domain and affective domain LOs. The micro-
project could be industry application based, internet-based, workshop-based, laboratory-based
or field-based. Each student will have to maintain dated work diary consisting of individual
contribution in the project work and give a seminar presentation of it before submission. The
total duration of the micro-project should not be less than 16 (sixteen)student engagement
hours during the course.

In the first two semesters, the micro-project could be group-based. However, in higher
semesters, it should be individually undertaken to build up the skill and confidence in every
student to become problem solver so that s/he contributes to the projects of the industry. A
suggestive list is given here. Similar micro-projects could be added by the concerned faculty:
1. Check in and check out procedure at airport
2. Construct or book e ticket for relatives or friends.
3. Prepare chart of daily operating Domestic flights from your city Airport.
4. Prepare chart of daily operating International flights from your city Airport.
5. Prepare an information booklet for baggage system for different airlines.
6. Search and collect airfare for different cities of the world from Mumbai City.
7. Search different airline airfare for Mumbai-London city and prepare an excel which
show Basic fare, Taxes and booking condition.

13. SUGGESTED LEARNING RESOURCES

S.
Title of Book Author Publication
No.
World Airways Guide
(The
complete guide to Air
1 OAG Worldwide
Travel) Blue
book (A-M), Red
Book (N –Z)
Each Airline has its own
2 Air tariff books (AT)
AT Book
3 IATA Booklets- TIM IATA

14. SOFTWARE/LEARNING WEBSITES

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