TASK OF FRONT OFFICE OFFICER
NO. DESKRIPSI DAILY WEEKLY MONTHLY QUARTERLY
1 Check Email and Booking.com v
2 Check Booking room and inform to group v
3 Reply Email and Message from Booking.com v
Check Airport Transfer List v
Prepare Check-in:
a. Guest Information Form v
b. Booking detail v
c. Key v
d. Room has already been occipied (clean and neat)
by HK v
e. Passport Copy v
f. System updated v
g. Welcoming Drink by Kitchen v
h. Transport to Pick -Up Guest v
i. Name Board v
4 Prepare Check-out:
a. Check Payment other room bills (ex: Resto Bill) v
b. Check Mini Bar, drink, bath salt and Safety Box v
c. Asking Key v
d. Asking review by tripadvisor, booking.com, and
our survey through Ipad v
e. Final bills v
f. System updated v
g. Set up room by housekeeping v
h. Transport Drop-off Guest v
5 Running Audit System v
6 Update Guest Information in Hotelogix v
7 Cancellation Rooms v
Check Room rate for extend/walk-in/from email
8 booking v
9 Early Check-in/Late Check-out List v
10 SPA, Yoga, Special Request Reservation List v
11 Update Transportation Request List v
12 Equipment Rent Record v
13 Petty Cash Report v
14 Staff Daily Schedule v
15 Minutes of Meeting Morning Briefing v
16 Update Rate room v
17 Update Exchange Currency v
18 Update Social Media v v
19 Report Monthlly Budget v
20 Update Booking File in Yearly and Monthly Folder v
21 Extract Room Booking from System v
22 Update Supplier Contact Person List v
23 Room Analysis v v
24 Social Media Analysis v v
25 Social Media Planning v v
Check
No. Description
Not Yet Done Explanation
1 Prepare Check-in:
a. Guest Information Form
b. Booking detail
c. Key
d. Room already settled (clean and neat) by HK
e. Passport Copy
f. System updated
g. Welcoming Drink by Kitchen
h. Transport to Pick -Up Guest
i. Name Board
j. Check Room is ready to stay
2 Prepare Check-out:
a. Check Payment other room bills
b. Check Mini Bar and Safety Box
c. Asking Key
d. Asking review by mail, booking.com, and directly
e. Final bills
f. System updated
g. Set up room by housekeeping
h. Transport Drop-off Guest
i. Put Check-out File to Bantex
j. Give Final Payment Bills to Accounting
k. Inform to Housekeeping about Check-out Room
EQUIPMENT RENTAL RECORD
Front Office
No. Equipment Price of Rent Date of Borrow Date of Return Sign PIC Rent Sign
1
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
PETTY CASH REPORT
NAME :
DATE :
NO. DATE REF. DESCRIPTION DEBET
Previous Cash Balance
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
TOTAL 0
Petty Cash Person in Charge
(_______________________)
CREDIT BALANCE
0 0
Finance Manager
(______________)
TREATMENT LIST RECORD
NUMBER TERAPIST/
No. DESCRIPTION TREATMENT DATE BOOKING ROOM OF PAX INSTRUCTOR
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
