ServiceDesk Plus Edition Comparison
ServiceDesk Plus Edition Comparison
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(IT help desk software) (help desk + asset (help desk + change +
Help Desk ✓ ✓ ✓
Manager Dashboard ✓ ✓ ✓
LDAP Integration ✓ ✓ ✓
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14/9/21 15:48 ServiceDesk Plus edition comparison | ServiceDesk Plus versions : Standard / Professional / Enterprise edition | ManageEngine …
(IT help desk software) (help desk + asset (help desk + change +
management) Try
asset now
+ project)
User Survey ✓ ✓ ✓
Scheduler ✓ ✓ ✓
WebRemote ✓ ✓
Canned Reports ✓ ✓ ✓
Customizable Reports ✓ ✓ ✓
Query Builder ✓ ✓ ✓
Scheduled Reports ✓ ✓ ✓
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(IT help desk software) (help desk + asset (help desk + change +
management) Try
asset now
+ project)
SLA Management ✓ ✓ ✓
Priority Matrix ✓
Load Balancing ✓ ✓ ✓
Agent-based scanning ✓ ✓
Notify Technicians ✓ ✓ ✓
Knowledge Base ✓ ✓ ✓
API Integration ✓ ✓ ✓
Asset Management ✓ ✓
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(IT help desk software) (help desk + asset (help desk + change +
management) Try
asset now
+ project)
Contracts ✓ ✓
CMDB Add-on ✓
Service Catalog
Add-on Add-on ✓
Service Request Approval
Incident Management ✓ ✓ ✓
Problem Management
Problem Management
Workflow
Problem Analysis
Work Around &
Solutions
Incidents &
Problem
associations
Add-on ✓
Optional Problem
Closure Rules
Free flowing text and
attachments support for
Problem Recording
Comprehensive Problem
Reports
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(IT help desk software) (help desk + asset (help desk + change +
management) Try
asset now
+ project)
Standard Change
Minor Change
Major Change
Significant Change
Add-on Add-on ✓
Change Approval Board
Approved Change
Reports for scheduling
Forward Schedule of
Changes
Change Calender for
easy scheduling
Change History
Computer Telephony
Add-on Add-on ✓
integration
Flash Reports ✓ ✓ ✓
Windows ✓ ✓ ✓
Linux ✓ ✓ ✓
Database Support
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(IT help desk software) (help desk + asset (help desk + change +
management) Try
asset now
+ project)
Postgre SQL
Support ✓ ✓ ✓
MySQL ✓ ✓ ✓
MS SQL ✓ ✓ ✓
Free up to 5 technicians NA NA
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(Cloud) (On-Premises)
A wide range of tools and resources to IT help desk feature check list
help IT and business teams streamline
Key IT help desk capabilities
their service management processes.
IT help desk essentials
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