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ServiceDesk Plus Edition Comparison

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306 views7 pages

ServiceDesk Plus Edition Comparison

Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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14/9/21 15:48 ServiceDesk Plus edition comparison | ServiceDesk Plus versions : Standard / Professional / Enterprise edition | ManageEngine …

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Support

Compare Editions
Find the perfect fit for your help desk

ServiceDesk Plus IT help desk software features comparison

Features Standard Edition


Professional Edition
Enterprise Edition

(IT help desk software) (help desk + asset (help desk + change +

management) asset + project)

Help Desk ✓ ✓ ✓

Manager Dashboard ✓ ✓ ✓

Automatic email to ticket


✓ ✓ ✓
conversion

Active Directory Integration ✓ ✓ ✓

LDAP Integration ✓ ✓ ✓

US$ 495 Annually


US$ 1,195 Annually

US$ 1,195 Annually

Paid version starts @ (2 technicians & 250 (2 technicians & 250


(10 technicians)
nodes) nodes)

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14/9/21 15:48 ServiceDesk Plus edition comparison | ServiceDesk Plus versions : Standard / Professional / Enterprise edition | ManageEngine …

Products Store Partners Affiliate Support |    

Features Standard Edition


Professional Edition
Enterprise Edition

(IT help desk software) (help desk + asset (help desk + change +

management) Try
asset now
+ project)

Overview For enterprises Features Demo Get Quote Resources


Import from CSV files
Support ✓ ✓ ✓

User Survey ✓ ✓ ✓

Complete History of Request ✓ ✓ ✓

Multi Site Support ✓ ✓ ✓

Scheduler ✓ ✓ ✓

WebRemote   ✓ ✓

Remote Control using the


  Add-on Add-on
unified agent

IT Help Desk Reports ✓ ✓ ✓

Canned Reports ✓ ✓ ✓

Customizable Reports ✓ ✓ ✓

Query Builder ✓ ✓ ✓

Scheduled Reports ✓ ✓ ✓

Export as CSV, XLS &


PDF
✓ ✓ ✓

US$ 495 Annually


US$ 1,195 Annually

US$ 1,195 Annually

Paid version starts @ (2 technicians & 250 (2 technicians & 250


(10 technicians)
nodes) nodes)

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14/9/21 15:48 ServiceDesk Plus edition comparison | ServiceDesk Plus versions : Standard / Professional / Enterprise edition | ManageEngine …

Products Store Partners Affiliate Support |    

Features Standard Edition


Professional Edition
Enterprise Edition

(IT help desk software) (help desk + asset (help desk + change +

management) Try
asset now
+ project)

Overview For enterprises Features Demo Get Quote Resources


Automatic Dispatch
Support ✓ ✓ ✓

SLA Management ✓ ✓ ✓

Priority Matrix     ✓

Load Balancing ✓ ✓ ✓

Auto Device Discovery   ✓ ✓

Agent-based scanning   ✓ ✓

Distributed asset scan   ✓ ✓

Notify Technicians ✓ ✓ ✓

Holidays / Operational Hours ✓ ✓ ✓

Knowledge Base ✓ ✓ ✓

Self Service Portal ✓ ✓ ✓

API Integration ✓ ✓ ✓

Asset Management   ✓ ✓

IT Project Management Add-on Add-on ✓

US$ 495 Annually


US$ 1,195 Annually

US$ 1,195 Annually

Paid version starts @ (2 technicians & 250 (2 technicians & 250


(10 technicians)
nodes) nodes)

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14/9/21 15:48 ServiceDesk Plus edition comparison | ServiceDesk Plus versions : Standard / Professional / Enterprise edition | ManageEngine …

Products Store Partners Affiliate Support |    

Features Standard Edition


Professional Edition
Enterprise Edition

(IT help desk software) (help desk + asset (help desk + change +

management) Try
asset now
+ project)

Overview For enterprises Features Demo Get Quote Resources


Purchase Management
Support   ✓ ✓

Contracts   ✓ ✓

CMDB   Add-on ✓

Service Catalog
Add-on Add-on ✓
Service Request Approval

Incident Management ✓ ✓ ✓

Custom Request Form


✓ ✓ ✓
Templates

Problem Management

Problem Management
Workflow

Problem Analysis
Work Around &
Solutions
Incidents &
Problem
associations
  Add-on ✓

Optional Problem
Closure Rules
Free flowing text and
attachments support for
Problem Recording
Comprehensive Problem
Reports

US$ 495 Annually


US$ 1,195 Annually

US$ 1,195 Annually

Paid version starts @ (2 technicians & 250 (2 technicians & 250


(10 technicians)
nodes) nodes)

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14/9/21 15:48 ServiceDesk Plus edition comparison | ServiceDesk Plus versions : Standard / Professional / Enterprise edition | ManageEngine …

Products Store Partners Affiliate Support |    

Features Standard Edition


Professional Edition
Enterprise Edition

(IT help desk software) (help desk + asset (help desk + change +

management) Try
asset now
+ project)

Overview For enterprises Features Demo Get Quote Resources


Change Management
Support
Support different Types
of Change

Standard Change
Minor Change
Major Change
Significant Change
Add-on Add-on ✓
Change Approval Board
Approved Change
Reports for scheduling
Forward Schedule of
Changes
Change Calender for
easy scheduling
Change History

Computer Telephony
Add-on Add-on ✓
integration

Password Reset Tool Add-on Add-on Add-on

Fail Over Service Add-on Add-on Add-on

Flash Reports ✓ ✓ ✓

Operating System Support

Windows ✓ ✓ ✓

Linux ✓ ✓ ✓

Database Support

US$ 495 Annually


US$ 1,195 Annually

US$ 1,195 Annually

Paid version starts @ (2 technicians & 250 (2 technicians & 250


(10 technicians)
nodes) nodes)

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14/9/21 15:48 ServiceDesk Plus edition comparison | ServiceDesk Plus versions : Standard / Professional / Enterprise edition | ManageEngine …

Products Store Partners Affiliate Support |    

Features Standard Edition


Professional Edition
Enterprise Edition

(IT help desk software) (help desk + asset (help desk + change +

management) Try
asset now
+ project)

Overview For enterprises Features Demo Get Quote Resources

Postgre SQL
Support ✓ ✓ ✓

MySQL ✓ ✓ ✓

MS SQL ✓ ✓ ✓

Free up to 5 technicians NA NA

US$ 495 Annually


US$ 1,195 Annually

US$ 1,195 Annually

Paid version starts @ (2 technicians & 250 (2 technicians & 250


(10 technicians)
nodes) nodes)

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A wide range of tools and resources to IT help desk feature check list
help IT and business teams streamline
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