OGL 481 Pro-Seminar I:

PCA-Human Resource Frame Worksheet

Complete the following making sure to support your ideas and cite from the textbook and other
course materials per APA guidelines. After the peer review, you have a chance to update this and
format for your Electronic Portfolio due in Module 6.

1) Briefly restate your situation from Module 1 and your role.

The organization I discussed in Module 1 was In-N-Out Burger (INO) where I worked a
total of five years as an associate. In this organization, I was able to work my way up
from level 1 associate to level 6 associate where I was in charge of drive-operations
ensuring product quality, customer service, and cleanliness as a full-time cook. It was
during this time that I began my passion for leadership and expressed my interest in
management. I began training for a management position which consisted of ensuring all
products were available during operational hours and learning to communicate with team
members and managers on daily operation tasks. Although I was a great candidate for the
position I was purposely held from obtaining that position due to a second job I had.

2) Describe how the human resources of the organization influenced the situation.

During my development within In-N-Out Burger, there was little to no human resource
involvement. I was in constant communication with four managers within my store and
sometimes I would communicate with my district manager. Early on when I showcased
my interest in pursuing a managerial position, I wrote a formal email to my district
manager expressing my interest in developing into a management position within the
organization. It didn’t take long for a response to reach back to me, he said that I was
heard and that he would be communicating with my store manager on my progress. For
about a year I worked alongside my store manager and another three managers under her
learning how to do administrative work, cash handling, opening and closing procedures,
and learning to lead a group of individuals through a shift while giving out lunch breaks.

The feedback I obtained was always positive and everyone made me feel like I was
headed in the right direction. The more I learned, the more I began doing manager tasks

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 under their supervision. As time went on, I began to wonder when I would be put to the
test in order to officially begin the manager training. At In-N-Out Burger, once you are
approved to move forward in the process, they send you to the INO University where you
take various classes in management, and in the end, you go through a graduation
ceremony. I began to question why I was stuck training for so long and asked my
managers why others were sent to the university with less experience. It was then that I
was told that because I had a second job, I was held from continuing my process. When I
confronted my store manager, she expressed that I need more time and gave me various
unattainable goals she wanted me to achieve. I knew that the goals given to me weren’t
realistic and obtainable, so I decided to communicate to the only person that I thought
would help me jump the hurdle that I found myself in. Unfortunately, I was told that in
order for me to continue the management process, I had to get the green light from the
store manager. It was a difficult situation that I had found myself in because I had
dedicated my time and efforts to learning the ins and outs of the organization I worked
for. After discussing my situation with a manager at Starbucks, I was offered a leadership
position and was told that I would be compensated for the I knew to do. After a year of
working for both INO and Starbucks, I decided to terminate my role as an associate and
became a full-time lead at Starbucks.

3) Recommend how you would use the human resources for an alternative course of
action regarding your case.

After further analysis, If I was part of the leadership team at INO I would bring some
human resources skills into the organization to help minimize the type of conflict I
experience. Where the leaders of this organization went wrong was in their
communication style and misleading me to think that I was a good candidate for a
position that was never intended for me. According to Bolman, L.G., & Deal, T.E., “the
human resource frame highlights the relationship between people and organizations.
Organizations need people (for their energy, effort, and talent), and people need
organizations (for the many intrinsic and extrinsic rewards they offer), but their
respective needs are not always well aligned” ( 2021, pp.138). The human resource frame
is important in every organization because it focuses on the people and their needs within
the organization. It is required to use various skills like communication to align the
organization's goals and strategies according to the capabilities of the employees.

In the human resource frame, it is important to understand that the employees are the
most important asset or resource because they are the ones on the frontlines striving to
achieve success. Leaders with this frame in mind prioritize development and the growth
of their employees. They understand the value and talent that is within the organization
and for that reason they encourage individuals to promote within. Unfortunatley, there are
those who do not see that talent and mislead employees taking advantage and abusing
their time for their own gain. I believe that by communicating effectively and

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 transparently, you can establish a strong relationship that will allow you to be honest with
all team members.

4) Reflect on what you would do or not do differently given what you have learned
about this frame.

What I would do differently is I would have communicated with my store manager better.
I feel like if I would have confronted her politely I would have known what steps to take
to ensure my promotion within IN-N-Out Burger. Sometimes we think that confrontation
is frowned upon, but in reality, it is a good way to get to the problem solved early on. I
think that letting the problem go as long as it did was a bad decision on my part. I learn a
valuable lesson and that was when I do not feel like I belong in an organization or
company then it is time to part ways.

Another thing that I would do differently is to seek resources outside of my store.

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 Reference or References

Bolman, L. G., & Deal, T. E. (2021). Reframing organizations: Artistry, choice, and leadership
(7th  ed.)