BBA Syllabus 2020-21
BBA Syllabus 2020-21
Program Structure
Name Of the Program:-Bachelor of Business Administration (BBA)
Choice Based Credit System (CBCS Pattern)
Program Curriculum (Syllabus )
Approved by the Academic Council Meeting No. 01/2020, dt.15-02-2020
(2020-21 onwards) (Version-1.0)
Sanskrit
Literature &
BBALI.1 Poetics 3 1 20 07 80 28 0 0 100 35 4
Fundamentals of 20
Business
BBACI. 3 Management, 4 0 07 80 28 0 0 100 35 4
Ancient &
modern
Computer
Applications in
BBACI. 5 Business 2 2 20 07 80 28 0 0 100 35 4
BBA2.1 Sanskrit
literature 3 1 20 07 80 28 0 0 100 35 4
&poetics
BBA2.5 Business 07 28 35
Mathematics 4 0 20 80 0 0 100 4
and
Statistics,
&Vedic
Math's.
* L1 = T2 /P2
Human Resource
1. Fundamentals of
Human Resource
Management
2. Advanced Human
Resource
Management
BBAC6.3 Project 200
marks
The Performance of the learners shall be evaluated into two components. The learner’s performance
shall be assessed by Internal Assessment with 40% marks in the first component by conducting the
Semester End Examination with 60% marks in the second component. The allocation of marks for the
Internal Assessment and Semester End Examinations are as shown below:-
Course Detail
1 Course Name Bachelor of
Business
Administration
2 Course Code
3 Course Level – PG/UG/PG Diploma / Diploma certificate etc. UG
4 Course Mode – Text Reading /Practical / Laboratory All
5 Course Type – a) Elective Hard Core b) Elective Soft Core c)
Foundation d) Compulsory
5 Course Credits 104
6 Course Objective
7 Course Outcome
8 Course Prerequisite
9 Focus Of the Course (For Teacher )
Theory: 80 Marks
Internal Assessment: 20 Marks
Paper Pattern-
Q.1. Translate any four verses out of 6. 4 x 5 = 20 M
Q.2. Explain with reference to context. Any four out of 6. 4 x 5 = 20 M
Q.3. Long answer questions. Any two out of four. 2 x 15 = 30 M
Q.4. Short notes on any two out of four. 2 x 5 = 10 M
Reference Books-
Neetishatakam – Chaukhamba Prakashan, Varanasi.
Neetishatakam – Prasad Prakashan, Pune. Suyog Prakashan – Amravati.
______
Prescribed Books-
1. The Knowledge Tree Edited by Urmila Dabir, PriyaWanjari, Kapil Singhel,
SuchitaMarathePalnitkar& Nitin Mathankar (Orient Blackswan)
2. Improve Your English (Step Up – I) Edited by Lovely Menachery&MalatiPanga
(Foundation Books)
Recommended Books-
1. Learner’s English Grammar and Composition by N.D.V. Prasad ( S. Chand & Company
Ltd.)
2. English Grammar, Composition & Usage by J.C. Nesfield (Macmillan India Ltd.)
3. English for Practical Purposes by Z. N. Patil, B.S. Walke, Ashok Throat, Zeenat Merchant
(Macmillan)
3. English Conversation Practice by Grant Taylor (Tata McGraw- Hill)
-----------------
Course-III -Fundamentals of Business Management (BBA-I-3)
Credits-04 Total Marks 100
Objective: The course aims to provide basic knowledge to the students about the organization and
management of a business enterprise.
Unit-I: 20 mark
Introduction: Nature, function, definition, scope and importance of management, Functions of a manager,
is management a science or art? Management and administration, Management as a profession,
Professionalism of management in India, Skills required of manager, Classification of skills
Development of Management Thought: Scientific management; Contribution of Taylor, Fayol, Mary
Follet, Elton Mayo; Hawthorne experiments, Contingency approach
Unit-II: 20 mark
Management Planning: Concept of planning, objectives, Nature, Types of plan, Stages involved in planning,
Characteristics of a good plan, Importance, Limitations of planning, Making planning effective
Decision Making: Concept, characteristics of decisions, Types of decisions, Steps Involved in decision
making, Importance of decision making, Methods of decision making
Unit-III: 20 mark
Unit-IV: 20 mark
Directing, Leadership Concept and Styles, Participative Management, Motivation Concept, Theories:
Maslow, Hertzberg, Coordination, Control
Books Recommended:
1. Essential of Business Administration, K.Aswathapa, Himalaya Publishing House.
2. Management: Concept and Strategies, J. S. Chandan, Vikas Publishing.
3. Principles of Management, Tripathi, Reddy, Tata McGraw Hill.
4. Principles of Management, Ramasamy T, Himalaya Publishing House .
5. Principles of Business Management, Sherlekar, Himalaya Publishing House.
Course-IV-Financial Accounting (BBA-I-4)
Credits-04 Total Marks 100
Objective: To help students to acquire conceptual knowledge of the financial accounting and to impart skills
for recording various kinds of business transactions.
Unit-I: Introduction to Financial Accounting 20 mark
Importance and Scope, Limitations; Users of accounting information, Concepts, Principles and
Conventions – Generally Accepted Accounting Principles; Nature of Accounts, Rules of Debit and Credit;
Recording Transactions in Journal; Preparation of Trial Balance.
Unit-II: Final Account of Joint Stock Companies – 20 mark
Understanding contents of financial statements of a joint stock company as per the Companies Act 2013
Final Accounts of Joint Stock Companies – contents, and preparation of Trading and Profit and Loss
Account, Profit and Loss Appropriation Account and Balance sheet with adjustment, Closing Entries
(Simple entries).
Unit-III: Issue of Shares: 20 mark
Entries for issue of shares, Issue of shares at discount and premium, forfeiture and re-issue of forfeited
shares.
Unit-IV: Financial Statement Analysis: 20 mark
Objective of financial statement analysis,
Ratio Analysis; Financial Ratios; Liquidity Ratios, Solvency Ratios, Profitability Ratios, and Turnover
Ratios
Books Recommended:
1. Fundamentals of Accounting & Financial Analysis; Anil Chowdhary, Pearson Education.
2. Financial accounting, Jane Reimers, Pearson Education.
3. Accounting Made Easy, Rajesh Agarwal & R Srinivasan, Tata McGraw –Hill.
4. Financial Accounting For Management, Amrish Gupta, Pearson Education.
5. Financial Accounting For Management, Dr. S. N. Maheshwari, Vikas Publishing House
Course V-Computer Applications in Business (BBA-I-5)
Credits-04 Total Marks 100
Objective: To provide computer skills and knowledge for commerce students and to enhance the student’s
understanding of the usefulness of information technology tools in business operations.
Unit-I: Fundamentals of Computers 20 mark
Block diagram of computer, generations of computer. Hardware & Software: operating system, computer
memory & storage devices, input devices & output devices, networks. Operating system: - Software needs,
system software and application software, Basic operations in Windows system
Unit-II: MS Office 2013 20 mark
MS Word – Introduction & working with MS-word, basic formatting, inserting tables & working with
graphics & introduction to mail merge. MS Excel– basics of working with excel; common mathematical,
statistical, text, date and time functions; working with graphs & charts. MS PowerPoint – Making
presentations with power point, working with graphics, sound and animation effects, slide-master,
hyperlinks, printing hand-outs
N.B. This unit must be taught through actual demonstrations and students must be given ample practice
exercises (to be executed on computer) on each package.
Unit-III: Introduction to E- Commerce, E- Business & Web Page Designing 20 mark
Introduction to e-learning, e-business, e-commerce, m-commerce, e-governance. Introduction to basic
HTML: using tags in structural formatting, list tag and table tag.
Unit-IV: Contemporary areas in IT 20 mark
ITES: ITES consulting and outsourcing, working of BPO and Call Centres with examples and their types.
MIS: Management Information System: Concept & Definition. Working and application in actual
organizations, Artificial Intelligence, Internet of Things (IoT)
Books Recommended:
1. Computer Fundamentals, P.K. Sinha, BPB publications.
2. World Wide Web- design with HTML, C. Xavier, TMH.
3. IT enabled Retailing , K. Suresh, McMillan.
4. E-Commerce, Parag Dewan, Excel Books.
SEMESTER – II
Paper Pattern-
Q.1. Translate any four verses out of 6. 4 x 5 = 20 M
Q.2. Explain with reference to context. Any four out of 6. 4 x 5 = 20 M
Q.3. Long answer questions. Any two out of four. 2 x 15 = 30 M
Q.4. Short notes on any two out of four. 2 x 5 = 10 M
Reference Books-
SwapnaVasavadattam – Chaukhamba Prakashan, Varanasi.
SwapnaVasavadattam – Prasad Prakashan, Pune. Suyog Prakashan – Amravati.
-----------
Objective: The objective of this paper is to help students to acquire conceptual knowledge of the Business
Economics.
Books Recommended:
1. Principles of Microeconomics, D. Salvatore, Oxford University Press.
2. Managerial Economics, Mark Hirschey, Thomson Publications.
3. Microeconomics for Management Students, R. H. Dhulia and A.N. Oza, Sultan Chand, New Delhi
Course IV- Cost Accounting (BBA-II-4)
Credits-04 Total Marks 100
Objective: To give basic understanding and calculation of cost and decision making techniques related to it.
Books Recommended:
1. Management Accounting, Bhagwati & Pillai, Second Edition, S. Chand &. Company ltd.
2. Cost & Management Accounting, Ravi M Kishore, Taxmann Publications Pvt. Ltd.
3. Cost and Management Accounting, V. K. Saxena& C. D. Vashist, Sultan Chand & Sons Publication.
4. Cost Accounting, Text and Problems, M.C. Shuka, T.S. Grewal and M.P. Gupta, S. Chand Publications.
Course –V-Business Mathematics and Statistics (BBA-II-5)
Credits-04 Total Marks 100
Objective: The objective of this course is to familiarize students with the applications of mathematics and
statistical techniques in business decision-making.
Reference Books:
1. Marketing Mgt. by Philip Kotler (PHI)
2. Marketing Management by RajanSaxena
3. Marketing Management by Namaswamy & Ramakumari.
Course II- Principles of Financial Management (BBA-III-2)
Credits-04 Total Marks - 100
Unit –I: Introduction of Business Finance - Meaning, Scope and importance of Business
Finance. Finance Functions. Goals & objectives of financial management . .
20 Marks
Unit –II: Sources of Financing - LONG TERM: Equity shares, Preference Shares, debentures,/
Bonds (Types, features & utility), term loans, lease & hire purchase, retained earnings,;
SHORT TERM: trade credit, bank finance, commercial paper, factoring & bills discounting.
20 Marks
Unit III: Cost of Capital - Cost of capital, Cost of different sources of finance, weighted
average cost of capital, Concept of Leverage, Concepts of Capital Structure.
20 Marks
Unit IV: Working Capital Management - Meaning, Scope, Importance, and Limitations of
Working Capital, Factors affecting Working Capital needs, Various Approaches for financing
Working Capital. Concept of Operating Cycle, Estimation of Working Capital Requirement
20 Marks
Note: Simple Numerical will be based on Unit III and IV only.
Reference Books:
1) Financial Management by Ravi Kishore, Taxmann Publications Pvt Ltd
2) Financial Management – I M Pandey – S. Chand & Co. Pvt. Ltd. (Old editions in Vikas
Publications)
3) Financial Management , Theory, Concepts and Problems by Dr. R. P. Rustagi, Taxmann
Publications Pvt Ltd
4) Financial Management, Text, Problems and Cases, by M Y Khan and P K Jain, McGraw-
Hill.
Course III- Principles of Human Resource Management(BBA-III-3)
Unit 2 : Job Analysis, Job Design: Meaning of Job Analysis, Uses, Process and methods of
collecting data for job analysis, Job Description, Job Specifications. Meaning of Job Design,
Techniques of Job Design . 20 Marks
Reference Books:
1. A text book of environmental by K M Agrawal, P K Sikdar, S C Deb”, published by
Macmillan
2. Environment management by N K Uberoi”, published by Excel Books
3. Environment management by Dr. Swapan Deb”, published by Jaico Publishing
House.
4. Environmental Management by S K Agrawal”, published by A.P.H. publishing
Corporation.
Semester-4
Credits – 04 Total marks -100
Course I - Business Law (BBA-IV-1)
Unit I: Administration of law & legal system in India - Introduction to legal aspects of
Business in general; Freedom of Trade, Profession and Occupation (Constitutional
Provisions).
20 Marks
Unit II: Indian Contract Act (1872) - a) Definition (Sec.2) b) Essential elements of a valid
contract c) Competency to enter in contracts (Sec. 11 & 12).d) Consent – Free consent,
Coercion, undue influence, fraud, misrepresentation, mistake (sec 13-23).Void Agreement
(sec 24-30) f) Consequences of breach of contract (sec73-75).
20 Marks
Unit III: The Companies Act (1956) - Definition & characteristics of a company, Company
distinguished from partnership, Kinds of Companies, Provisions relating to incorporation,
lifting the Corporate Veil. Memorandum of Association, Doctrine of ultra-vires, Articles of
Association, Doctrine of indoor management & constructive notice, Concept of Prospectus.
Company Management And Board Meeting: Administrative Hierarchy, Board of Director
– Director- Legal Position, Appointment, Qualification, Disqualification, Removals Power,
duties, Liabilities etc. Managing Director – Meaning, Appointment and Disqualification.
Manager-Meaning, Disqualification. Company Meetings Meaning of meeting-General
Body meeting – statutory Meeting, Annual General meeting, Extra ordinary meeting Board
Meeting. 20 Marks
Unit IV: The Consumer Protection Act, 1986 Salient features of Act. Definitions-
Consumer, Complaint, Services, Defect and Deficiency, Complainant. Rights and Reliefs
available to consumer. Procedure to file complaint. Consumer Disputes Redressal
Agencies.(Composition, Jurisdiction, Powers and Functions.) Procedure followed by
Redressal Agencies. Introduction to GST
20 Marks
Reference Books:
1) Business and Commercial Laws-Sen and Mitra.
2) An Introduction to Mercantile Laws-N. D. Kapoor
3) Business Laws-N. M. Wechlekar
4) Company Law-Avatar Singh
5) Law of Contract-Avtar Singh
6) Consumer Protection Act in India .Niraj Kumar
7) Consumer protection in India. V.K.Agrawal
8) Consumer Grievance Redressal under CPA. Deepa Sharma.
Course II- International Business Environment (BBA-IV-2)
Credits _04 Total Marks _100
Unit I: Introduction to International Business: Importance, nature and scope of International
business; Modes of entry into International Business; Internationalization process and
managerial implications; Issues in foreign investments, technology transfer, pricing and
regulations; International collaborative arrangements and strategic alliances; Concept and
significance of balance of payments account.
20 Marks
Unit II: International Business Environment: Economic, Political, Cultural and Legal
environments in International Business. Framework for analyzing international business
environment. 20 Marks
Unit III: Global Trading and Investment Environment: World trade in goods and services –
Major trends and developments; World trade and protectionism – Tariff and non-tariff
barriers; Foreign investments-Pattern, Structure and effects; Movements in foreign
exchange and interest rates and their impact on trade and investment flows.
20 Marks
Unit IV: International Economic Institutions and Agreements: WTO, WTO and Developing
Countries, IMF, World Bank, UNCTAD, International commodity trading and agreements.
Structure and functioning of EC and NAFTA, Regional Economic Groupings in Practice:
Levels of Regional Economic Integration; Regionalism vs. Multilateralism; Important
Regional Economic Groupings in the World.
20 Marks
Reference Books:
1. Bennet, Roger, International Business, Financial Times, Pitman Publishing,
London.
2. Bhattacharya, B., Going International: Response Strategies of the Indian Sector,
Wheeler Publishing, New Delhi.
3. Czinkota, Michael R., et. al., International Business, the Dryden Press, Fortworth.
4. Danoes, John D. and Radebaugh, Lee H., International Business: Environment and
Operations, Addison Wesley, Readings.
5. Hill, Charles W. L., International Business, McGraw Hill, New York.
Course III- Money Banking and Finance(BBA-IV-3)
Credits -04 Total Marks- 100
Unit I: Money - Concept and functions of Money, Origin and development of Money,
Limitations of Barter System, Classification of Money, Importance of Money,
Qualities of Good Money, Defects of money. 20 Marks
Unit-II – Banking and Finance - Commercial Banking- Role and functions of
Commercial Banks, Credit creation and its limitations Central Banking-Functions of
Central Bank. Reserve Bank of India –Role in Indian Economy, Monetary & Non-
Monetary functions of RBI. 20 Marks
Unit III: National Income Determination- Meaning, Method & Difficulties of
Measuring National Income; Concept of GDP, GNP, NNP, PI, DPI. Inflation and
Deflation- Types, Causes and Measures to Control. 20 Marks
Unit IV: Monetary and Fiscal Policy- Concept, Objectives, Instruments, Limitations
of Monetary and Fiscal policy, Public Finance- Meaning, Scope and Importance of
Public Finance, Public Finance Vs Private Finance. 20 Marks
Reference Books:
1. Appannaiah, Reddy &Shanthi, BBM Semester Economics, 2006, Himalaya
Publishing House, Mumbai.
2. Chaturvedi D., Macro Economics, 2005, Galgotia Publishing Company, New
Delhi.
3. Dominick Salvatore, Managerial economics in a Global economy, 2006,
Thomson learning Press
4. Datt, Ruddar and K P M Sundharam, 2005, Indian Economy, S.Chand and
Co. Pvt. Ltd. New Delhi
5. Jhingan, 2004, M.L., Money Banking International Trade and Public
Finance, Ed. 8, Veranda Publishers, New Delhi.
6. Mithani D. M., Money, Banking, International trade and Public
Finance,2006, Himalaya Publishing House, Mumbai
7. Samuelson, Paul Anthony and William D. Nordhaus, 1998, Economics, Ed. 6
New Delhi: Tata McGraw Hill Publishing Company Ltd, New Delhi.
8.Somashekhar N T., Money, Banking, International trade and Public
Finance,2006,Himalaya Publishing House, Mumbai
9. Suma Damodran, Managerial Economics, 2006, Oxford University Press,
New Delhi.
Course IV - Business Ethics and Corporate Governance(BBA-IV-4)
Credits -04 Total Marks-100
Unit I: Business Ethics: Introduction, Concepts and theories - Introduction,
definitions, need for Business ethics, Values and morals, Management and ethics,
Normative Theories, – Gandhian Approach, Friedman‟s Economic theory.
20 Marks
Unit II : Business, Organisational Ethics & CSR - The Indian Business scene, Ethical
Concerns, Global trends in business ethics, Business ethics rating in India,
Organisational culture, Types of Organizations, Advantages of Corporate code of
ethics, Formulating & implementing professional ethics code;
20 Marks
UNIT- III- Share and share capital- Meaning and nature of capital and share capital, kinds
of share- equity, preference, sweat equity, bonus, employee stock option scheme, and Right
issue, Debt Capital (Borrowing and Debenture)- Meaning and nature of debt and debt
capital, Types of different types of borrowing, Difference between- Share and debenture,
owned capital and debt capital, Depositories and dematerialization of securities- meaning
and nature of depositories, procedure of dematerialization of securities.
20 Marks
UNIT – IV- Membership in a company – Meaning of shareholder and member, distinction
between shareholder and member, kinds of member, Procedure to become member and
shareholder of a company, Concept of Transfer and Transmission of Securities (Share and
Debenture) Directors – Meaning, Appointment, Power and Duties, Managing Director and
Whole Time Director – Appointment and Qualification. . 20 Marks
Reference Books:
1. Company Law By Ashok K. Bagrial:, Vikas Publication House
2. Company Law And Practice, Ratan Nolakha: Vikas Publication House
3. Business Law Including Company Law, Gulshan, S S and Kapoor, G K , New Age
International (P) Ltd., Publishers.
4. Company Law - A comprehensive Textbook on New Companies Act 2013 , Kapoor G.K.
and Dhamija Sanjay: Tazman Publication
5. Company Law & Secretarial Practice- Appannaian Reddy, Prabhudev, Himalaya Publishing
House
6. Faroq Haque Company Law., Sheth Publishers Pvt. Ltd. Mumbai
7. Company Law Dr. A . Shende, Dr. R. Ingole, Anuradha Prakashan, Nagpur
8. Company Law and Secretarial Practice- Dr. R.K. Nelakha, Ramesh Book Depot, Jaipur, New
Delhi.
9. Secretarial Practice & Company Law- Arunkumar, Rachana Sharma- Atlantic Publishers and
Distributors
10. A Text Book of Company Law & Corporate Law P.P.S.Gogna, S. Chand Publishing.
Unit II: Facilities and Production Planning : Factors affecting plant location, types of plant
layouts – product layout, process layout, fixed position layout, cellular layout, types of service
layouts. Concept of production planning, definitions of capacities, master production schedule,
material planning. Introduction to maintenance. 20 Marks
Unit III: Material Management: Scope of materials management, Purchase and Stores
Functions, Introduction to warehouse management, Concept of Lead time, re-order level,
minimum and maximum stock, Basic concepts of Inventory management, inventory costs,
ordering and carrying cost.
20 Marks
Unit IV: Quality Management and Productivity: Introduction to quality, dimensions of quality,
concept of product, process and service quality. Introduction to Quality Management System,
concept of TQM, ISO, Kaizen, Quality circles, Six- sigma. Concepts of productivity, machine,
labour and cost productivity. 20 Marks
Reference Books:
1. Operations Management by Shridhar, Himalaya Publishing House
2. Operations Management Nair: TMH
3. Production and Operations Management, Adam & Ebert, Prentice Hall India
4. Operations Management by Chary ,Mcgraw Publications, 4th edition.
5. Production and Operations Management, K.Aswathappa&K.ShridharaBhat,
Himalaya Publication
6. Production and Operations Management, R.Panneerselvam, 3rd Edition, Eastern
Unit II: Sampling Design - Steps in sample Design, Characteristics of a good sample Design,
Probability & Non Probability sampling. Hypothesis – Meaning, Types, Process, Formation
of Hypothesis, Testing of Hypothesis. 20
Marks
Unit III: Measurement & scaling techniques - Errors in measurement. Test of sound
measurement, Scaling and scale construction technique. Attitude Measurement and Scales:
Introduction to attitude - Various Methods to measure attitude. . 20
Marks
Unit IV: Methods of data collection - Primary data – questionnaire and interviews; Collection
of secondary data. Interpretation of data - Techniques of Interpretation, Report writing, Layout
of a project report, preparing research reports. 20
Marks
Reference Books:
1. Research Methodology – C.R. Kothari
2. Business Research Methods – Naval Bajpai
3. Business Research Methodology – J K. Sachdev
Course IV- Entrepreneurship Development (BBA-V-4)
Unit IV: Institutional & financial support to Entrepreneurs: Need for institutional support,
various institutions supporting entrepreneurship in India – MIDC, MSME, MCED, DIC,
SSIB, MSSIDC, BIFR; Financial support to entrepreneurs: Commercial banks, other
financial institutions – IDBI, IFCI, SFCs, SIDBI, venture capital. . 20 Marks
Reference Books:
1. Entrepreneurship 6 th edition. Robert D Hisrich , Tata McGraw-Hill.
2. Kuratko- Entrepreneurship – A Contemporary Approach, (Thomson Learning
Books)
3. Small-Scale Industries and Entrepreneurship. Desai, Vasant (2003). Himalaya
Publishing House, Delhi.
4. S.S. Khanka – Entrepreneurial Development (S. Chand & Co.)
5. Exploring Entrepreneurship, Blundel& Lockett, Oxford University Press
6. Entrepreneurship, Roy, Oxford University Press
Semester VI
Elective -2 BBAVI-2
Unit – II: Branding - meaning, brand recall, brand positioning. Importance of branding and
advertising. Digital Marketing – Scope and Importance, Search Engine Optimisation (SEO), Out of
home (OOH). 20 Marks
Unit – III: Sales Organisation and Relationship : Purpose of sales organization, Types of sales
organization structures, Sales department external relations, Distributive network relations.
20 Marks
Unit – IV: Concept of services - Nature & characteristics of services, Marketing Mix and strategies
in Service Marketing, Product decisions, pricing strategies, Promotion of services, Placing or
Distribution methods of services, Service vision & Strategies: Includes Advertisements, Branding,
Packaging of Services. 20 Marks
Reference Books:
1. Marketing Mgt. by Philip Kotler (PHI)
2. Marketing Management by Rajan Saxena, Tata McGraw Hill, Education
3. Service Sector Management by S M Jha
4. Sales Management - Cundiff, Still, Govoni
Paper 2- Advanced Marketing Management
Credits -04 Total Marks -100
Unit – II: Distribution network Management: Product Distribution Channel & Types of Marketing
Channels, Factors affecting the choice of channel, Types of middleman and their characteristics,
Wholesale and Retail, Supply Chain Management (SCM) and introduction to Supply Chain
Management, Various types of Warehousing and transportation facilities.
20 Marks
Unit – III: Service Quality - Impact of service Quality, Approaches to service Quality, Ten original
dimensions of Service Quality, How to improve service Quality, Service quality information
systems, Benchmarking and certification. Marketing challenges in services business; Classification
of services; End user, Profit orientation, Services tangibility, People based services, Expertise. Role
of IT in service industry. 20 Marks
Unit – IV: Customer Retention & Relationship Marketing: CB-Services, Facts & Importance of CB
in services, Evolution of Relationship Marketing, Enhancement of Internal & External relationships,
Customer Retention (Operations, Delivery System). Various types of services offered to customers
– hotel, hospital, transport, insurance, banking and education.
20 Marks
Reference Books:
1. Marketing Mgt. by Philip Kotler (PHI)
2. Marketing Management by RajanSaxena, Tata McGraw Hill Education
3. Service Sector Management by S M Jha
4. Sales Management - Cundiff, Still, Govoni
Elective- B- Financial Management
Credits -_04 Total
Marks -100
Reference Books:
1) Indian Financial System by Bharti V Pathak Pearson Publications
2) Indian Financial System by M Y Khan McGraw-Hill Publications
3) Financial Markets and Services , Gordon and Natrajan, Himalaya Publications
4) Financial Services, SandeepGoel, PHI Publications
5) Know Your Bank (volume I to VI) published by IIBF
6) Life and Health Insurance, 13th Edition by Kenneth Black Jr., Harold D. Skipper Jr.,
PHI Publications
Elective - Fundamentals of Human Resource Management
Unit 1 : Introduction: Concept, HRM ; Evolution of HRM; Challenges of HRM; Role of Human
Resource Management in strategic management, Characteristics of Workforce today.
20 Marks
Unit 3 : Job Evaluation & Compensation management: Concept, objectives and methods of Job
Evaluation, Wages & Salary, components of employee remuneration – – base and supplementary.
Wages & Salary Administration 20 Marks
Unit 4 : Legal Aspects :Introduction to Provident Fund Act, Employee State Insurance
Corporation Act, Minimum Wages Act, Industrial Relations Act, Industrial Dispute Act.
20 Marks
ReferenceBooks :
Unit 1 : Job Analysis, Job Design & Job Evaluation: Job Analysis & Design - Job Analysis –
Meaning, Uses, Competency approach to job analysis, Job Description, Job Specifications & Role
Analysis, Factors affecting Job Design, Techniques of Job Design, Cases and Exercises in
understanding Job Analysis. Job Evaluation –Concept, objective & methods. 20 Marks
Unit 3 : Industrial Relations :Nature, Concept, scope, objectives & significance of Industrial
Relations, Trade unions, Functions of Trade Unions - Forms of collective bargaining - Workers‟
participation in management, Nature & causes of Industrial Dispute and Settlement of Industrial
Disputes. 20 Marks
Unit 4 : Ancillary Topics: Goal Setting, Promotions and Transfers; Separations- Retirement, VRS,
Deputation, Death, Retrenchment, Pink Slips, Competency Mapping, Employee Manual / PPP
Handbook. Concept of Retention and Attrition. Online recruitment; Employee referrals;
Recruitment process outsourcing Head hunting; Downsizing; Voluntary retirement schemes (VRS)
HR outsourcing, Job Rotation & Transfer 20 Marks
Reference Books :
Reference Books:
1) Indian Financial System by Bharti V Pathak Pearson Publications
2) Indian Financial System by M Y Khan McGraw-Hill Publications
3) Financial Markets and Services , Gordon and Natrajan, Himalaya Publications
4) Financial Services, Sandeep Goel, PHI Publications
5) Know Your Bank (volume I to VI) published by IIBF
6) Life and Health Insurance, 13th Edition by Kenneth Black Jr., Harold D. Skipper Jr.,
PHI Publications
Project BBA VI.3
Project work
Project Work: Project work will be compulsory for each student appearing at the semester- VI-
BBA Examination.
(i) Project shall carry 100 marks as follows:
Particulars Marks
Project Report Evaluation 50
Project Viavoe 50
Assessment by External Expert 50
Assessment by Internal Expert 50
Total 200
(ii) For Project work a batch of Twenty students per guide /supervisor has to be allotted by the
Institute.
(iii) A copy of Project work (Printed or Type Written) shall be submitted to college, at Fifteen Days
prior to the date of commencement of Semester-IV Examination, which will be retained by the
college/Department for internal evaluation purpose.
(iv) A Candidate shall submit with his/her project work, a certificate from the Supervisor to the
effect- That the candidate has satisfactorily completed the Project work for not less than one session
and That the Project work is the result of the candidates own work and is of sufficiently high
standard to warrant its presentation for examination.