COMMUNICATION

SKILLS
Methods of Communication

The word ‘communication’ comes from the Latin

word commūnicāre, meaning ‘to share’.

Clear and concise communication is of immense importance in

work and business environment as there are several parties
involved.
 1. Transmitting — The sender
transmits the message through one
medium or another.

Communication 2. Listening — The receiver listens or

understands the message.
has three
important parts:
3. Feedback — The receiver conveys
their understanding of the message to
the sender in the form of feedback to
complete the communication cycle.
Communication
Process and Elements
◦ The various elements of the communication
cycle are:
◦ Sender: the person beginning the
communication.
◦ Message: the information that the sender
wants to convey.
◦ Channel: the means by which the information
is sent.
◦ Receiver: the person to whom the message is
sent.
◦ Feedback: the receiver’s acknowledgment and
response to the message.
Methods of
Communication
◦ Face-to-face
◦ Informal communication·
◦ e-mail·
◦ Notices/Posters·
◦ Business Meetings·
◦ social networks, message, phone call for
communication, newsletter, blog, etc
CHOOSING THE RIGHT METHOD
OF COMMUNICATION DEPENDS
ON
• Target audience
• Costs• Kind/type of information
• Urgency/priority
Advantages of Verbal Communication

It is an easy mode of
Since verbal communication
communication in which
you can exchange ideas by depends on written or
saying what you want and spoken words, sometimes the
meanings can be confusing
get a quick
response. Disadvantages of and difficult to understand if
Verbal Communication the right words are not used.
 Mastering Verbal CommunicationThink
Before You Speak• Think about your topic.

• Think about the Understand the Be sure the

Speak clearly,
most effective ways topic.Write or note information you
Concise and Clear loudly and at
to make your down whatever want to share is to
moderate speed.
listeners you plan to say. the point.

Maintain eye
Do not repeat the Confidence and contact, stand
Be confident. straight and be Be friendly.
same sentences. Body Language
attentive.
 Non-verbal Communication

Non-verbal communication is the In our day-to-day communication•

expression or exchange of 55% communication is done using
information or messages without body movements, face, arms, etc.•
using any spoken or written 38% communication is done using
word. Importance of Non-verbal voice, tone, pauses, etc.• only 7%
Communication communication is done using
words.
Types of Non-verbal
Communication
◦ Facial Expressions
◦ • Posture
◦ • Gesturesor BodyLanguage•
◦ Touch•
◦ Space•
◦ Eye Contact•
◦ Paralanguage : tone, speed and volume of our
voice.
Communication Cycle and the Importance
of Feedback

For effective communication, it is

important that the sender receives
an acknowledgement from the
receiver about getting the message • Positive Feedback• Negative
across. While a sender sends Feedback• No Feedback
information, the receiver provides
feedback on the received
message. Types of Feedback
A good feedback is
one that is:
◦ Specific: Avoid general comments. Try to
include examples to clarify your statement.
Offering alternatives rather than just giving
advice allows the receiver to decide what to
do with your feedback. • Timely: Being
prompt is the key, since feedback loses its
impact if delayed for too long. • Polite: While
it is important to share feedback, the recipient
should not feel offended by the language of
the feedback. • Offering continuing
support: Feedback sharing should be a
continuous process. After offering feedback,
let recipients know you are availablefor
support.
Importance of
Feedback
◦ • It validates effective listening: The person
providing the feedback knows they have been
understood (or received) and that their
feedbackprovides some value. • It
motivates: Feedback can motivate people to
build better work relationships and continue the
good work that is being appreciated. • It is
always there: Every time you speak to a person,
we communicate feedback so it is impossible not
to provide one. • It boosts learning: Feedback is
important to remain focussed on goals, plan
better and develop improved products and
services. • It improves performance: Feedback
can help to form better decisions to improve and
increase performance.
Barriers to Effective
Communication
◦ What is Effective Communication?
◦ Effective communication follows the basic principles of professional
communication skills. Barriers to Effective Communication
◦ Physical BarriersPhysical barrier is the environmental and natural condition
that act as a barrier in communication in sending message from sender to
receiver. Not being able to see gestures, posture and general body
language can make communication less effective.
◦ Linguistic BarriersThe inability to communicate using a language is known
as language barrier to communication. Language barriers are the most
common communication barriers, which cause misunderstandings
misinterpretations between people Interpersonal BarriersBarriers to
interpersonal communication occur when the sender’s message is received
differently from how it was intended. Organisational BarriersOrganisations
are designed on the basis of formal hierarchical structures that follow
performance standards, rules and regulations, procedures, policies,
behavioural norms, etc. All these affect the free flowof communication in
organisations Cultural BarriersCultural barriers is when people of different
cultures are unable to understand each other’s customs, resulting in
inconveniences and difficulties.People sometimes make stereotypical
assumptions about others based on their cultural background
Ways to Overcome Barriers
to
Effective Communication
◦ • Use simple language• Do not form
assumptions on culture, religion or
geography• Try to communicate in person as
much as possible• Use visuals• Take help of a
translator to overcome differences in
language• Be respectful of other’s opinions