Rieter Sales App

End User Manual

Rieter Management AG
Group Marketing and Communication

Date: 06.04.2021 Page 1 of 8

Rieter Management AG . RMC End User Manual Version 1

Contents
1. Overview ........................................................................................................................................... 3

2. Components of “Rieter Sales App”: .............................................................................................. 3

3. End User’s (Client) Applications .................................................................................................... 4

3.1. Menu ............................................................................................................................................... 4
3.2. Synchronization............................................................................................................................... 4
3.3. Login ............................................................................................................................................... 4
3.4. Note................................................................................................................................................. 5
3.5. Notifications..................................................................................................................................... 5
3.6. Content sharing ............................................................................................................................... 5

4. Content Administration for Standard Users .................................................................................. 5

4.1. Picture 1: Android and iOS.............................................................................................................. 6
4.2. Picture 2: Windows (and Web) ........................................................................................................ 6
4.3. Picture 3: Grid view ......................................................................................................................... 7
4.4. Picture 4: List view, share and favorite icons .................................................................................. 7
4.5. Picture 5: “Notes” feature ................................................................................................................ 8
4.6. Picture 6: Content Administration.................................................................................................... 8

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1. Overview
The new “Rieter Sales App” serves as the comprehensive source of information about Rieter’s
products and services. The app is intended for the following user groups:
• Rieter marketing employees
• Rieter sales employees
• External Agents representing Rieter in certain markets
• Public audience (including Rieter’s customers)

The whole system consists of two main parts:

1. Content Administration (accessible via Web browser at https://files.rieter.com)
2. End user’s application available in four variants: Web, iOS, Android, and Windows (see the
picture 1 and 2 below).

The “Content Administration” part allows the upload and maintenance of presentations, videos or
generally any documents, which are then available for end users in their applications. The content
is administered by a special group of users with higher privileges called “Content Admins”.
Standard users can use the “Content Administration” part to upload and manage their own
(private) documents. Such documents are then accessible for individual users in their applications
in section “My Files” (see below for details).

The content uploaded by “Content Admins” to the system is available for end users either in online
mode via the Web application which is available on https://sam.rieter.com or in offline mode via
the mobile/desktop application. The offline mode means that the content is synchronized between
the server and the user’s device. No internet connection is required to browse the files once the
content is downloaded to the user’s device. Content can be synchronized either automatically
anytime the device is connected to the internet or the user can trigger it manually.

Content Admins can limit access to content to certain user groups. Some content is available for
“Public” users – this means users do not need a username and password and can still access
publicly available content. Access to all content requires users to be logged in to the system in
the end user’s application. Additional advanced features (“My Files” and “Favorites”) are also
available only for those who are logged in.

The Content Administrators can send notifications to all or just a selection of users. The
notifications can be either generic or associated with newly uploaded content like a new file or
new video. Notifications are displayed in the upper-right corner of the application’s windows.

2. Components of “Rieter Sales App”:

• Web application
• Windows application
• iOS application
• Android application
• Content management
• System management (for system owners/administrators only)

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3. End User’s (Client) Applications

3.1. Menu
Can be found on the left (Web and Windows) or bottom (iOS and Android) side of the application’s
window.

• Products
Access to all product information (documents, fibulas, and videos). The content is structured
in folders.

• Favorites
Access to product information marked as “Favorite” by the user. This feature is only available
for logged-in users. Users can mark any content (files or whole folders) in “Products” as
“Favorite” by clicking on the star icon in “List view” (see pictures 3 and 4 below).

• My Files
Access to the user’s personal files. This feature is only available for logged-in users. The files
in this section are managed by the user her/himself in “Content management” components
(accessible on https://files.rieter.com).

• Other Apps
Section prepared for auxiliary applications associated with “Rieter Sales App” (various
calculators, configurators or generally any application).

• Tools
Access to application settings, synchronization, login, and “Notes” feature.

3.2. Synchronization
The content synchronization feature is only available for iOS, Android, and Windows versions of
the end user’s application.

The synchronization downloads all content relevant for the current user from the server and
makes it available for offline use (the content can then be viewed even without connection to the
internet).

If a user is not logged in, then she/he is treated as a “Public” user and only the publicly available
content is synchronized to the user’s device. If a user logs in, then the content relevant for the
user is synchronized to the device.

Synchronization can be set to “Automatic mode” (vial “Tools”  “Settings”  “Automatic

synchronization”). Automatic mode then periodically connects to the server (if an internet
connection is available) and synchronizes any new content. If the user decides to turn off
automatic synchronization, then the synchronization must be triggered manually (in “Tools” 
“Manual synchronization”). The user can decide if only WiFi or also Mobile data connection will
be used for synchronization. Mobile data connection can be limited or can require extra payment
in some areas. Information on how to enable/disable usage of mobile data connection can be
found in “Tools”  “Settings”  “Mobile data usage for offline synchronization”.

3.3. Login
Most of the advanced features of the system and most of the content is only accessible for logged
in users. The user accounts are created and maintained by marketing departments of each Rieter
Business Group. Users can log in the system via “Tools”  “Login”.

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3.4. Note
The application contains additional feature “Notes”. Users can create simple notes during the
interviews during their sales meetings. The feature is available in “Tool”  “New note” (see picture
5 below). Each note has a unique name, which can be changed by the user. The user has the
possibility to attach pictures/photos directly to the note. Notes are synchronized to the server and
can be found in the user’s personal files.

3.5. Notifications
The “Content Admins” can send notifications to the application users. The notifications can be
either generic or related to a particular piece of content (file, folder). Users can enable/disable
notifications in the application in “Tools”  “Settings”  “Notifications”.

New notifications are indicated by a small red dot next to the “Notification” icon (small bell) in the
upper right corner of the application window. Users can read the notification by tapping/clicking
on the bell icon.

3.6. Content sharing

Each user of the application can share any piece of content with other people. The recipients of
the shared content do not need to be users of the application, and a unique link is generated for
each of the shared files/folders and the recipient can access the content.

The share link can be generated in “List view” (see picture 4 below) by tapping/clicking on the
“Share” icon. The link can then be sent directly to any recipient via email or copied to the clipboard
and pasted to any other document. If the user wants to send multiple links (multiple shared files),
then each link must be generated separately and copied/pasted to an external document (new
mail message, Word …).

4. Content Administration for Standard Users

Each user can administer their own personal content. The “Content Administration” is available
only via Web browser at the address https://files.rieter.com.

Users can use their log-in details to access the “Content Administration” section.

Users can see all content, which is available to them based on the user’s access rights in the
“Content Administration” but can only modify their own content (see picture 6 below)

New personal content can be added either by clicking on the small “+” icon in the upper part of
the window or simply by ‘drag and drop’. Personal content can be structured in folders. Any
content uploaded by the user will appear in the “My Files” section in the end user’s application
(see details above).

Users can also add and/or remove their “Favorites” and links shared with other people (see details
above) in the menu on the left-hand side of the window.

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4.1. Picture 1: Android and iOS

4.2. Picture 2: Windows (and Web)

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4.3. Picture 3: Grid view

4.4. Picture 4: List view, share and favorite icons

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4.5. Picture 5: “Notes” feature

4.6. Picture 6: Content Administration

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