Priority Setter RAPID REZ

1. State 2. List Issues, Problems, Challenges And Criteria

3. Generate Action Steps
Situation Concerns Criterion Criterion Criterion

1 1

2 2

3 3

4 4
ASK: Which issue is CORE, and if resolved,
5 would resolve most of the other issues as
well?
Build your solution based on actions to be
6 implemented over a period of time to
address the CORE ISSUE identified.

ASK: What is the ASK: Focusing on your problem situation, what are the Criteria - ASK: What is important to you in this Situation? (Type input into "criterion"
problem situation you current concerns you are having within this problem space) [LIST: A maximum of three only]
would like to address? situation? ASK: What issues and challenges are you Evaluation of Issues - ASK: How does each concern, issue or problem impact the
Agree on one area only. currently experiencing in this problem situation? criteria? Rate H (High), M (Medium) or L (Low)
Rule: Be specific and phrase as an issue Rule: Evaluate one criterion at a time – Identify (H) first, then (L) and lastly (M)
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Requirements Analyzer RAPID REZ
1. State the Purpose 2. Generate Requirements 3. List Key Requirements
Crystallize and Consolidate 3-5 requirements ASK:
Purpose Results to Achieve Problems to Remove Looking at all the requirements which requirements
are important and KEY in this problem situation?

1
Stakeholders
2

Risks to Avoid Resources + Restrictions 3

ASK: What is the ultimate ASK: {Relative to All STAKEHOLDERS}: {OPTIONAL} Determine Weights:
purpose why these requirements • What are the results you would like to achieve in this problem situation? Once you have the key requirements, get the stakeholders
are needed? • What existing problems do you want to see removed in this problem situation? to agree on each item’s weight between 1 to 10.
Stakeholders: What • What future risks do you need to avoid in this problem situation? ASK: Which requirement is the most important, give it
stakeholders have a vested • What TIME & MONEY do you need and are there any restrictions that are out of a high weight. Which requirement is least important,
interest in these requirements? your control? give it an appropriate weight. Weight the others within
the range.
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Incident Restorer RAPID REZ
3. Identify Most
1. Define Fault Uniqueness 2. Develop and Test Possible Reasons
Probable Reason (MPR)
Object Possible Reasons Testing MPR and ACTIONS
What is the OBJECT you are having a STEP 2b: Test the OBJECT, FAULT, and applicable unique FAULT FACTORS Verify reasons only if necessary by utilizing
problem with? ASK: If this reason is the true reason, does it explain why we have a problem the easiest, cheapest and safest method to
with this Object/Fault? Repeat for each Unique Factor. confirm a fact and/or reason is true.

Fault STEP 2a: List Possible Reasons for Incident Verify Most Probable Reason
What is wrong with the OBJECT? Can you be
more specific or what do you mean by "X"?

Fault Factors
Users
Fault only experienced by certain types of user?
Who are they specifically?

Location Actions For Workaround/Fix

Anything unique about the fault's geographic
location? What is odd about it?

Timing/Pattern
Is there something ODD about the time the fault
started for the first time? Anything unique about
the frequency of fault occurrences? Pattern?

Size
Anything unique about the size of the incident or
fault?

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Discovery Analyzer RAPID REZ
1. State Problem 2. Conduct Problem/Challenge Discovery 3. Refocus Problem
Factors/Stakeholders Factors/Stakeholders Common Themes & Core Issues
1
2
3
4
5

Factors/Stakeholders Factors/Stakeholders Action Steps

ASK: 1
What is the complex/vague
2
problem statement? What
is the performance issue or 3
challenge you are facing?
4
What is your concern, what 5
are you worried about?

ASK: How does the problem or challenge influence or affect the Factors or Stakeholder? ASK: What one concept/word/core issue or theme will
Reverse the question by asking: describe most of the elements listed? Or
ASK: How does the Factor or Stakeholder influence or contribute to the problem or challenge? ASK: What is your shared understanding of the problem
Rule: Record short, concise but specific statements and what are the ways forward and next steps?
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Solution Builder RAPID REZ
1. State Purpose & Requirements 2. Generate and Evaluate Actions 3. Build the Solution
Purpose Statement Requirement 1: Possible Actions Combine Actions
1
2
3

Requirement 2: Possible Actions

1

Key Requirements 2

1 3

Requirement 3: Possible Actions

2 1
2
3 3

Requirement 4: Possible Actions

4 1
2
3

ASK: What is the ultimate purpose of this solution? For each KEY REQUIREMENT ASK: What action can you take to meet or satisfy this ASK: Which 3-4 actions, when combined
ASK: What are the 3 - 4 most important requirements for specific requirement? [Try to generate at least 2-3 actions per requirement] will provide us with the most holistic
this solution? RULE: It must be doable, cost effective actions that could be handled within the solution to meet all requirements listed?
existing budgets and infrastructure. Build: The solution based on actions to
be implemented over a period of time.
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Choice Selector RAPID REZ
3. Make a
1. List Key Requirements 2. Generate and Evaluate Alternatives for BENEFITS and RISKS
Choice

Purpose Statement Alternative 1 Alternative 2 Alternative 3 Alternative 4 Final Choice

ASK: What alternatives do you have available to consider for this decision? Some of them might be given,
but with a bit of extra thinking you might be able to add at least another one alternative.

Benefit Risk Benefit Risk Benefit Risk Benefit Risk

Key Requirements WT Score Score
TOTAL
Score Score
TOTAL
Score Score
TOTAL
Score Score
TOTAL

SOLUTION TOTAL
ASK: What is the selection you need to make?
ASK: What are 3-5 key requirements for this selection?
ASK: Which requirement is most important? Weight the BENEFIT SCORE: The benefit score represents a level of satisfaction on a scale from 1-10. 10 High to 1 Low. ASK: What is the selection that
requirements from 10-1 (Rate a 10 for highest importance) ASK: Which alternative satisfies this requirement the best? = High Score. Enter an appropriate high score for it. best satisfies our key
ASK: Which requirement is least important? (Allocate a ASK: Which alternative satisfies this requirement the least? = Low score. Enter an appropriate low score for it. requirements for an acceptable
weight that would be appropriate for this requirement) ASK: How well do the remaining alternatives score for this requirement? risk?
ASK: How important are the other requirements in ASK: Any other ideas you would
relation to the 10 already awarded? RISK SCORE: The risk score represents a level of trust on a scale 1-3. ASK: How trustworthy is the data used to arrive at the like to add for the final answer?
benefit score? 3 = Close to fact, high integrity; 2 = 50/50, don't really know; 1 = Do not trust the data used to arrive at this score.
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Risk Analyzer RAPID REZ
1. Identify Risks 2. Plan Protection 3. Generate Action Plan

Potential Problems P S Likely Reasons Mitigating Actions Action Steps Resp D/L
1 1.1
1.2
1.3
2 2.1
2.2
2.3
3 3.1
3.2
3.3
4 4.1
4.2
4.3
5 5.1
5.2

ASK: What could go wrong? or What is the ultimate LIKELY REASONS - ASK: What reasons would cause this Potential Problem to occur? Or Why ACTION STEPS ASK: What mitigation actions should
effect you are worried about? [Be specific as possible] do you say this Potential Problem could occur? [Maximum three specific plausible reasons] you include in your final plan?
ASK: What is the likelihood this risk will occur? Rate [P]
ASK: What is the business impact if it does occur? Rate MITIGATING ACTION - ASK: What avoiding action can you take to eliminate or reduce this IDENTIFY: Cost effective & Extraordinary actions, but
[Seriousness] Rate in terms of: H>75%, M>50, L<50% reason causing the risk? AND ASK: What can you do to deal with or reduce the effects if this list very specific actions
risk if it does occur?
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Process Continuity Analyzer RAPID REZ
1. Evaluate Process 2. Plan Protection 3. Develop Action Plan

Inputs Stages outputs Vulnerabilities Remedial Actions Action Step Resp D/L

ASK: What is the business process to be analyzed? What are the major steps/phases in ASK: Which Input/output is a weakness area and could cause a problem? ASK: Which actions are practical and
the business process? ASK: What could go wrong in this ‘weakness’ area? What could derail the cost effective and will have the
ASK: What are the critical inputs needed to perform the process step successfully? business process at this step/phase? ASK: What could you do to address highest impact in protecting the
ASK: What are the critical outputs this step will produce if it is performed successfully? and/or avoid the weakness and its associated risks? or What could be business process?
done to reduce the probability of the risk occurring? ASK: Who is best qualified and what
deadline?
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