INDUSTRIAL-ORGANIZATIONAL PSYCHOLOGY

Gabrielle Anne Canlas, RPm.

1. Developing an environment compatible with the 7. A test used for hiring is less likely to face legal
characteristics of the worker is a major field in I- challenges if the content appears to be job-
O Psychology known as __________ related. This characteristic talks about ________
a. Personnel psychology a. Face validity
b. Human engineering b. Predictive validity
c. Training and development c. Content validity
d. Environmental psychology d. Concurrent validity

2. The best way to evaluate the effectiveness of a 8. Una was caught taking home office supplies. Her
recruitment strategy is to compute for ________ immediate supervisor warned her that this is
a. Number of applicants behavior that dishonest behavior. She was
b. Cost per qualified applicant warned that the next time she is caught, it will be
c. Number of successful employees grounds for termination. Una did not feel
d. Cost per applicant discouraged by the warning, as her boss has a
reputation for covering up for their subordinates.
3. Which among the following combination of Thus, Una’s boss/supervisor lacks __________
personality factors is best associated with high a. Coercive power
levels of integrity? b. Reward power
a. Conscientiousness, agreeableness, c. Legitimate power
emotional stability d. Referent power
b. Conscientiousness, openness to
experience, agreeableness 9. _______ are behaviors that employees engage in
c. Emotional stability, extraversion, that help make the organization a better place.
conscientiousness a. KSAOs
d. Extraversion, agreeableness, b. CWB
conscientiousness c. OCBs
d. Task performance
4. Aubrey is determined to do her own thing at work.
She wants to do her own thing without necessarily 10. Flat organization structures are recommended if
wanting to stand out. She is displaying _______ _______
a. Vertical individualism a. The supervisor has a participatory style.
b. Horizontal individualism b. The subordinate is skilled and knows the
c. Vertical collectivism job well.
d. Horizontal collectivism c. The company wants to offer employees
many promotional opportunities
5. In arbitration, what is the role of the neutral third throughout their careers.
party? d. The organization has complex and
a. Decide who is right. multifaceted goals.
b. Help the parties come to a mutual
agreement. 11. Janine’s work as a psychiatric nurse is
c. Assist the parties in filing a case to challenging, stimulating, and interesting.
DOLE. However, pay is low, and the working conditions
d. Bring the case to litigation. are terrible. According to Herzberg’s theory,
Janine will most likely feel _________ levels of
6. The English phrase a chain is no stronger than its job satisfaction.
weakest link means that a group is only as strong a. Neutral
or successful as its weakest or least successful b. Low
member. This saying describes what type of c. High
tasks? d. Either neutral or low
a. Conjunctive tasks 12. In a job analysis interview, the purpose is to
b. Additive tasks obtain information __________
c. Disjunctive task a. About the subject-matter-expert
d. Compensatory tasks b. About the employee
c. About the job itself
d. Both about the job and the employee
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No part of this examination may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without permission in writing from the lecturer or the review center.
 13. Ethan and Jonah got into a heated argument over 19. Your team is considering additional testing as
whose responsibility it was to prepare the part of your recruitment process. Which among
presentation for today’s sales pitch. Ethan vented the following scenarios would result in utility gain?
to his friend and told him his side of the story. a. The test cost for individuals applying for
Ethan refuses to resolve the issue directly. He an entry-level job is PHP 10,000 per
instead urged his friend to talk some sense into candidate.
Jonah. This approach to conflict is known as ____ b. Elaborate selection procedures are used
a. Mediation to fill 7 vacancies with 9 applicants.
b. Withdrawal c. Existing staffing strategies have a high
c. Arbitration base rate.
d. Triangling d. The cost of ineffective performance for
the job in question would significantly
14. Upon hiring, you were promised that your salary have adverse effects.
would arrive every 15th and 30th of the month.
Your salary arrived on the following dates: JAN 20. A __________ involves frequent changes in
18, JAN 31, FEB 23, MAR 1, MAR 18, MAR 30. organization, work setting, and job content, as
Your compensation was supposed to follow a opposed to one that involves a commitment to a
____ schedule but instead used a ____ schedule. single organization or line of work.
a. Fixed-interval, variable-interval. a. Protean career orientation
b. Fixed-ratio, variable-ratio. b. Traditional career orientation
c. Variable-interval, fixed-ratio. c. Interpersonal orientation
d. Variable-interval, fixed-interval. d. Task orientation

15. An HMO plan refers to the medical and 21. If you were to use the Proportion of Correct
healthcare benefits that an employee is entitled Decisions to determine the usefulness of a
to. Should they encounter an emergency, they selection device, a good predictor of test
can pull this out anytime to cover a percentage of performance would have most scores falling on
the cost. Employers paying for our HMO plans ________
intend to satisfy our __________. a. Quadrants I & III
a. Esteem needs b. Quadrants I & II
b. Physical needs c. Quadrants II & IV
c. Safety needs d. Quadrants III & IV
d. Love and belongingness needs
22. Which statement is false regarding individuals
16. __________ is the number of authority levels in with Type A behavior patterns?
an organization, while __________ is the number a. They are also known as coronary-prone
of workers reporting to a single supervisor. personalities.
a. Span of control; chain of command b. They tend to be high on achievement
b. Chain of command; span of control striving.
c. Centralization; decentralization c. They are characterized by irritability and
d. Decentralization; centralization impatience.
d. Research has confirmed that their
17. Which among the following statements is false? hardworking, competitive drive causes
a. Job descriptions must be updated. Thus, stress and subsequent heart problems.
a 20-year-old job description should be
subject to revision. 23. Your company has an extremely strict hiring
b. Committee and field-based job analysis process and is picky with the applicants that
yield similar results. progress for further testing. Although it ensures
c. Any employment decision must be made that you hire high-quality workers, this method of
on job-related information. hiring also increases the chances of a ________
d. A job evaluation determines the worth of a. Type I error in hiring.
a job. b. Type II error in hiring.
c. Both a and b are correct.
18. Rumors are spreading that massive layoffs will d. False positive
happen, and their company will go bankrupt
within the next two years. As these rumors 24. Gianni left his old job as a waiter for a work-from-
spread, it was announced that Diane, a woman, home opportunity (WFH) as a virtual assistant
was assigned as the company’s new CEO. This (VA). He is celebrating his 1st year as a WFH VA.
scenario explains the phenomenon known as the Gianni now feels dissatisfied, and his initial
__________. excitement for his job is fading. This is known as
a. Glass ceiling the__________
b. Grapevine a. Anniversary effect
c. Glass cliff b. Honeymoon effect
d. Gossip c. Hangover effect
d. Rosenthal effect
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No part of this examination may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without permission in writing from the lecturer or the review center.
 25. Tom conducted a group interview of applicants a. “I’m genuinely sorry if I hurt your feelings.
interested in being his executive assistant. In the It’s just that you’ve been so lazy and
middle of the discussion, he asked the women if sloppy with your work.”
they had husbands or children to attend to at b. “I am sorry for what I did earlier. Just
home. This is an example of __________ know you can vent your frustrations to
discrimination, which leads to __________. your friends and co-workers.”
a. Unintentional; adverse impact c. “I am sorry that I was rude to you. It was
b. Intentional; adverse treatment not my intention to. I was trying to
c. Intentional; adverse impact emphasize that we must maintain a
d. Unintentional; adverse treatment certain standard with our work.”
d. Both b and c are correct.
26. The Miss Universe organization recently changed
its rules. It now allows women to enter pageants 32. __________ rest upon the assumption that
regardless of marital status and height. This is an leadership styles must adapt to changing team
effort to lessen __________. conditions to be most effective.
a. Disparate treatment a. Contingency theories
b. Disparate impact b. Trait theories
c. Unintentional discrimination c. Relational theories
d. Both b and c are correct d. Behavioral theories

27. Motivation also deals with the concept of self- 33. Eina has been feeling underutilized at her job.
efficacy. Which among the following is the most Because her company financed her studies and
influential source of self-efficacy? paid for half of her mother’s chemotherapy, she
a. Modeling feels she cannot leave. Eina decided to stay due
b. Social persuasion to __________
c. Enactive learning a. Affective commitment
d. Physical and emotional states b. Continuance commitment
c. Normative commitment
28. All the following are true regarding hurdle d. Obligatory commitment
systems, except __________
a. The more expensive and time- 34. The Least Preferred Coworker (LPC) scale
consuming tests are placed earlier in the measures a characteristic of the __________
sequence. a. The subordinate
b. Hurdle systems are ideal for jobs with b. The co-worker/peer
many applicants but only a few openings. c. The leader
c. No compensation from high scores on d. Both a and b are correct.
other dimensions is permitted.
d. It is not used as often as a multiple-cut- 35. Which among the following will be disrupted and
off approach. negatively affected by noise the most?
a. Antoinette, who has a new co-worker that
29. Which among the following has the lowest chews loudly at random hours.
selection ratio? b. Germaine, who works as a full-time DJ
a. 25 applicants for 10 positions for a night club.
b. 75 applicants for 10 positions c. RJ, who is working at the waiting room of
c. 150 applicants for 10 positions his dentist’s office when he heard his
d. 200 applicants for 10 positions favorite song play on the radio
d. Nico, who is used to the sounds of cars
30. You were eating at a restaurant and decided to honking during rush hour.
give a personal tip to your server because he had
provided you with excellent service throughout 36. Sake for the sake of change is the motto of _____
the night. However, the server said he could not a. Change analysts
keep it for himself as they use a tip pooling b. Change agents
system, meaning a portion or all the tip money c. Receptive changers
from the night is collected and redistributed d. Reluctant changers
evenly. This reward distribution system follows __
a. Equality norm 37. You are applying for work with a flextime
b. Equity norm schedule. The recruiter explained that although
c. Need norm the hours are flexible, they would need you to be
d. Responsibility norm online from 8 to 10 PM as these are the business’
peak hours. The recruiter explained to you their _
31. Amber heard that the supposedly “constructive a. Bandwidth
criticism” she gave to one of her employees was b. Core period
perceived as cruel, sarcastic, and offensive. What c. Flexible hours
would be the best way to repair the damage? d. Gliding time

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No part of this examination may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without permission in writing from the lecturer or the review center.
 38. All the following are true about shiftwork, except 44. Blake is an undergraduate psychology student,
__________ while Ressa has a Ph.D in psychology. People
a. Being on a fixed night shift is associated would most likely be more trusting of the
with worse problems than being on a psychology-related information that Ressa gives
rotating shift. them because she has __________.
b. High levels of conflict between work and a. Coercive power
non-work activities is associated with b. Referent power
greater shiftwork dissatisfaction. c. Expert power
c. Employees who live with families are d. Legitimate power
affected more negatively compared to
employees who live alone. 45. Which among the following is not classified as a
d. Slowly rotating shifts result in fewer sleep counterproductive behavior related to
problems than faster rotating shifts. production?
a. Leaving early
39. Jasper and Victoria are both junior accountants at b. Alcohol consumption at work
your firm. Upon analysis of the wage trend line, c. Sloppy work
you realized that Jasper is significantly overpaid d. Gossiping
while Victoria is significantly underpaid. What
should you do? 46. All the following are illegal questions to ask during
a. Increase Victoria’s salary and retain an interview, except __________
Jasper’s salary. a. Do you plan to have kids anytime soon?
b. Increase Victoria’s salary and decrease b. Have you ever been arrested?
Jasper’s salary. c. What’s your sexual orientation?
c. Retain Victoria’s salary and decrease d. Are you over 18 years of age?
Jasper’s salary.
d. Retain both Jasper and Victoria’s salary. 47. You work for one of the world’s top social media
platforms. You were notified that they would like
40. What is the correct order of Tuckman’s five to hire two new software engineers that could
stages of group development? replace the two existing software engineers that
a. Storming, forming, norming, performing, they are planning to terminate next month. Your
adjourning. supervisor told you to be discreet with the job
b. Forming, performing, storming, norming, posting because they don’t want the team to be
adjourning. bombarded with unqualified applicants. Taking all
c. Storming, performing, forming, norming, these into mind, it is best to use __________.
adjourning. a. Newspaper ads
d. Forming, storming, norming, performing, b. Blind box ads
adjourning. c. Direct mail
d. Employer-based website
41. Who is the most common source of performance
information? 48. Rami is a person with a disability who is paralyzed
a. Self from the waist down. He is applying as a hotel
b. Supervisor front desk receptionist, responsible for taking
c. Peers bookings, allocating rooms, and responding to
d. Customers customer inquiries. During the interview, you
asked Rami a disqualifier question “Can you
42. Suppose you decide to use a paired comparison drive?”. Rami explained that he used to, but his
method to evaluate employees, a group with 15 disability now prevents him from doing so. You
members will lead you to make _______ on a decided not to hire him because you occasionally
single dimension. need someone to drive for you. What is the most
a. 30 appropriate conclusion?
b. 90 a. Rami shouldn’t have been rejected as the
c. 150 recruiter should have bought adaptive
d. 105 driving equipment and made
modifications for their vehicle for Rami to
43. Your online shop sells swim wear for PHP 750 have the opportunity to relearn to drive.
each. You promised your tailors that you would b. Rami shouldn’t have been rejected as
pay them 250 for every set of swimwear that they driving is a nonessential function of the
produce. This is __________ position he is applying for.
a. Commission-based pay c. It is only right that he was rejected
b. Piecework-based pay because Rami would be incapable of
c. Gain sharing performing functions related to his job.
d. Merit pay d. Both a and b are correct.

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photocopying, recording or otherwise, without permission in writing from the lecturer or the review center.
 49. Research on employee referral programs
revealed that, most employees __________
a. Make referrals to help their employer out.
b. Are more likely to make referrals if an
incentive/bonus is given.
c. Make referrals to help a friend out.
d. Refer individuals that are dissimilar to
them.

50. One of the tests you are using to screen

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No part of this examination may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without permission in writing from the lecturer or the review center.