TO THE STORE

QUESTIONS? PROBLEMS?
MISSING PARTS?
Tel: 1-855-838-3888
[email protected]
For FAQ, Manuals, Videos Or
Spare Parts, Please Visit
www.bestway-service.com

STEEL PROTM &

POWER STEELTM
FRAME POOLS
OWNER’S MANUAL
Email: [email protected]
www.bestway-global.com
www.bestway-service.com
THIS PRODUCT IS COMPLIANT TO ANSI/ APSP 4 AMERICAN NATIONAL STANDARD FOR
ABOVEGROUND POOLS / ONGROUND RESIDENTIAL SWIMMING POOLS & INTERNATIONAL
SWIMMING POOL & SPA CODE (ISPSC)

S-S-003993
 WARNING
smooth out the bottom

Put 1in. to 2in. water in the pool to cover the floor. Once pool floor is slightly covered, gently smooth out all wrinkles. Start in the center of
the pool and work your way clockwise to the outside.

S-S-003993
 Please use artificial lighting during nighttime pool use, to illuminate all safety signs,
ladders, steps, deck surfaces and walks.
WARNING The pool is subject to wear and deterioration. If not maintained properly, certain
types of excessive or accelerated deterioration can lead to failure of the pool
structure that might release large quantities of water that could cause bodily harm
WARNING and property damage.
The bottom of the pool shall be visible at all times from the outside perimeter of the
NO DIVING! PREVENT pool.
Shallow water. DROWNING The installer of the vinyl liner shall affix on the original or replacement liner, or on
the pool structure, all safety signs in accordance with the manufacturer’s
instructions.
If you have a filter pump, refer to the pump’s manual for instructions.
The ladder shall be located on a solid base and the ladder shall be installed per the
ladder’s instructions.
Publications are available that describe the risk of drowning, entrapment, and diving
accidents. Available publications related to pool safety include the Association of
You can be permanently injured. Watch children at all times. Pool and Spa Professionals’ (APSP) booklets entitled: The Sensible Way to Enjoy
Your Aboveground/Onground Swimming Pool, Children Aren’t Waterproof, Pool and
Only for outdoor use. Spa Emergency Procedures for Infants and Children, Layers of Protection, and the
Teach your children to swim. latest published edition of ANSI/APSP-8 Model Barrier Code for Residential
Never dive, jump, or slide into the pool. Swimming Pools, Spas, and Hot Tubs.
Adult supervision is always required.
Parents should learn CPR. For further safety tips check out the following websites:
Never swim alone. www.homesafetycouncil.org
Keep all electrical radios, speakers and other appliances away from the swimming pool. http://www.safety-council.org/info/child/water.html
When you touch the filter, pump, or electrical parts, be sure the ground under your www.safekids.org
feet is “Bone Dry.” www.nspi.org
All electrical outlets should have a GFCI and connections should be a minimum of Please read carefully and keep for future reference
5 feet (1.52 m) from the outside perimeter of the wall of the pool. From 5–10 feet
(1.52–3.05 m), there should be either a fixed connection (outlet box) or twistlock Installation usually takes approximately 20 minutes with 2-3 people excluding
connection with a GFCI. earthworks and filling.
Connect power cords to a 3-wire grounding-type outlet only. (For 14ft. x 48in. / 4.27m x 1.22m, 15ft. x 42in. / 4.57m x 1.07m,15ft. x 48in. /
Keep all breakable objects out of the pool area. 4.57m x 1.22m, 16ft. x 48in. / 4.88m x 1.22m pools.).
Alcohol consumption and pool activities do not mix. Never allow anyone to swim, Installation usually takes approximately 30 minutes with 2-3 people excluding
dive or slide under the influence of alcohol or drugs. earthworks and filling.
Severe electrical shock could result if you install your pump or filter on a deck. The (Except for 14ft. x 48in. / 4.27m x 1.22m, 15ft. x 42in. / 4.57m x 1.07m,
pump or filter could fall into the water, causing severe shock or electrocution. Do 15ft. x 48in. / 4.57m x 1.22m, 16ft. x 48in. / 4.88m x 1.22m pools.)
not install on a deck or other surface at, above, or slightly below the top rail of the Part descriptions.
pool.
STEEL PROTM Frame Pool
Do not use the pool during severe weather conditions, i.e. electrical storms,
tornadoes, etc. A B C D
Be aware of overhead power lines when vacuuming your pool or using a
telescoping pole.
Do not allow diving, climbing, sitting, or standing on the top rails of the pools.
Do not allow roughhousing and horseplay.
Do not engage in extended breath holding activities underwater; you may black out Liner
E F J H
and drown.
Install a pool ladder(s) or staircase for entry and exit from the pool.
Keep deck clean and clear of objects that may create a tripping hazard.
Check regularly for signs of wear or loose bolts that could make the deck unsafe.
Instruct pool users about the proper use of all pool ladder(s) and staircases.
Face ladder going up or down. POWER STEELTM Frame Pool
Allow only one person at a time on the ladder.
A B C D
Check all nuts and bolts regularly to ensure that the ladder stays sturdy.
Remove or secure the ladder to prevent entry to pool when not in use.
Please contact pool site dealer or manufacturer for additional safety signs if
deemed necessary.
For pool service, select a certified pool professional.
Liner
E F J H
Any equipment connected to the circulation systems shall be positioned so as to
prevent their being used as a means of access to the pool by young children.
The installation must comply with the codes of the authority having jurisdiction and
may require permits for building, plumbing electrical, zoning, etc.
The pool shall be located a minimum distance of 6ft. (1.83 m) from any electrical Below drawing may not reflect actual product, please refer to part list
receptacle. K
All 125 volt, 15 and 20 ampere receptacles located within 20ft. (6.0 m) of the pool
shall be protected by a ground fault circuit interrupter (GFCI). The 20 ft. (6 m)
distance is measured via the shortest straight line distance the supply cord would
follow without piercing a floor, wall, ceiling, doorway, window, or other permanent
barrier. Below parts for 16ft. x 48in. /18ft. x 48in. /18ft. x 52in. /20ft x48in /22ft. x 52in. /24ft x 52in. /26ft. x 52in. size of pool

Prior to use of the pool, the installer shall affix all no diving signs and safety signs in
accordance with installation instructions so they can be easily visible.
X1 X2 X1
A barrier is necessary to provide protection against potential drowning and near
drowning and that barriers are not a substitute for the constant supervision of
children.
A list of emergency telephone numbers shall be posted, such as the nearest Control Valve Stopper #F4D018B-02(blue) Pool inlet Strainer
available police, fire, ambulance, and/or rescue unit. These numbers are to be kept #F4H018B-02(grey)
#P61317
#P6D510
near the telephone that is closest to the pool. #F4A018B-02(white)
Toys, chairs, tables, or similar objects that a young child could climb shall be at Not for 16ft. x 48in. /18ft. x 48in. / 18ft. x 52in. / 20ft. x 48in.
least 4 feet (1219 mm) from the pool. / 22ft. x 52in. / 24ft. x 52in. / 26ft. x 52in. size of pool For all size of pool
If deck is used by the installer, it will need to comply with APSP-8.
Basic lifesaving equipment, including one of the following, shall be on hand at all
times: a. A light, strong, rigid pole (shepherd’s crook) not less than 12 ft. (3.66 m)
long. b. A minimum ¼ in. (6 mm) diameter rope as long as 1½ times the maximum X3
width of the pool or 50 feet (15.24 m), whichever is less, which has been firmly
attached to a Coast Guard-approved ring buoy, or a similarly approved flotation
devices. Stopper #F4D018B-02(blue) Heavy-duty repair patch

The swimming pool cover is not designated as a safety barrier. #F4H018B-02(grey)

#F4A018B-02(white)
3

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STEEL PROTM Frame Pool
Dimension: 15ft. x 42in. Dimension: 16ft. x 48in.
Part N. Description Part code QTY/SET Part N. Description Part code QTY/SET
Complete Structure P2A081Q16(01) Complete Structure P2117(01)
A Top Rail P61029 15 A Top Rail P61345 16
B Vertical Pool Leg P61034 15 B Vertical Pool Leg P61346 16
C T-connector P61035 15 C T-connector P61347 16
D Pin P61007 32 D Pin P61349 34
E Footing P61005 15 E Footing P61348 16
F Pin Gasket P61028 32 F Pin Gasket P61339 34
J Pool Liner 56490ASS16 1 J Pool Liner 56453ASS16 1
H Hose Adaptor F4D019B-03B 1 H Hose Adaptor F4H019B-03B 1
K Spring-loaded Pin P61006 K Spring-loaded Pin P61340

Dimension: 15ft. x 48in. Dimension: 20ft. x 48in.

Part N. Description Part code QTY/SET Part N. Description Part code QTY/SET
Complete Structure P2A027Q15 Complete Structure P2123
A Top Rail P61029 15 A Top Rail P61345 20
B Vertical Pool Leg P61416 15 B Vertical Pool Leg P61352 20
C T-connector P61412 15 C T-connector P61354 20
D Pin P61007 32 D Pin P61349 42
E Footing P61005 15 E Footing P61348 20
F Pin Gasket P61028 32 F Pin Gasket P61339 42
J Pool Liner 56439ASS16 1 J Pool Liner 56388ASS16 1
H Hose Adaptor F4D019B-03B 1 H Hose Adaptor F4H019B-03B 1
K Spring-loaded Pin P61006 K Spring-loaded Pin P61350

Dimension: 18ft. x 48in. Dimension: 22ft. x 52in.

Part N. Description Part code QTY/SET Part N. Description Part code QTY/SET
Complete Structure P2A028Q16(01) Complete Structure P2125
A Top Rail P61029 18 A Top Rail P61345 22
B Vertical Pool Leg P61417 18 B Vertical Pool Leg P61352 22
C T-connector P61413 18 C T-connector P61355 22
D Pin P61007 38 D Pin P61349 46
E Footing P61030 18 E Footing P61348 22
F Pin Gasket P61028 38 F Pin Gasket P61339 46
J Pool Liner 56463ASS16 1 J Pool Liner 56392ASS16 1
H Hose Adaptor F4D019B-03B 1 H Hose Adaptor F4H019B-03B 1
K Spring-loaded Pin P61031 K Spring-loaded Pin P61350

POWER STEELTM Frame Pool

Dimension: 14ft. x 48in. Dimension: 24ft. x 52in.
Part N. Description Part code QTY/SET Part N. Description Part code QTY/SET
Complete Structure P2116 Complete Structure P2127
A Top Rail P61126 14 A Top Rail P61345 24
B Vertical Pool Leg P61127 14 B Vertical Pool Leg P61352 24
C T-connector P61128 14 C T-connector P61355 24
D Pin P61110 30 D Pin P61349 50
E Footing P61129 14 E Footing P61348 24
F Pin Gasket P61111 30 F Pin Gasket P61339 50
J Pool Liner (Grey/brown) 56443ASS16/56485ASS16 1 J Pool Liner 56394ASS16 1
H Hose Adaptor F4H019B-03B 1 H Hose Adaptor F4H019B-03B 1
K Spring-loaded Pin P61109 K Spring-loaded Pin P61350

Dimension: 18ft. x 52in. Dimension: 26ft. x 52in.

Part N. Description Part code QTY/SET Part N. Description Part code QTY/SET
Complete Structure P2121 Complete Structure P2129
A Top Rail P61130 18 A Top Rail P61345 26
B Vertical Pool Leg P61131 18 B Vertical Pool Leg P61352 26
C T-connector P61096 18 C T-connector P61355 26
D Pin P61110 38 D Pin P61349 54
E Footing P61134 18 E Footing P61348 26
F Pin Gasket P61111 38 F Pin Gasket P61339 54
J Pool Liner 56459ASS16 1 J Pool Liner 56395ASS16 1
H Hose Adaptor F4H019B-03B 1 H Hose Adaptor F4H019B-03B 1
K Spring-loaded Pin P61132 K Spring-loaded Pin P61350
4

S-S-003993
CHOOSE THE CORRECT LOCATION Fig. 4 Fig. 5 Fig. 6

NOTE: The pool must be set up on a completely flat and level surface.
Please do not install the pool if the surface is inclined or sloped.
Correct conditions to set up the pool:
• The selected location has to be capable of uniformly supporting the weight for the
entire time the pool is installed, moreover the location must be flat and must be
cleared of all objects and debris including stones and twigs.
Fig. 7 Fig. 8 Fig. 9
• We recommend positioning the pool away from any objects children could use to
climb into the pool.

NOTE: Position the pool near an adequate drainage system to deal with
overflow or to discharge the pool.

Incorrect conditions to set up the pool:

• On uneven ground the pool may collapse causing serious personal injury and/or Connection Valve Assembly
damage to personal property and will void the warranty and prevent any service claims. For 16ft. x 48in. (4.88m x 1.22m), 18ft. x 48in. (5.49m x 1.22m),
• Sand should not be used to create a level base; the ground must be dug out if 18ft. x 52in. (5.49m x 1.32m), 20ft. x 48in. (6.10m x 1.22m), 22ft. x 52in. (6.71m x 1.32m),
necessary. 24ft. x 52in. (7.32m x 1.32m) , 26ft. x 52in. (7.93m x 1.32m) pool model (See Fig.10)
• Directly under overhead power lines or trees. Be sure the location does not Fig.10
contain underground utility pipes, lines or cables of any kind.
• Do not set up the pool on driveways, decks, platforms, gravel or asphalt surfaces.
A B
The selected location should be firm enough to withstand the pressure of the
water; Mud, sand, soft / loose soil or tar are not suitable.
• Grass or other vegetation under the pool will die and may cause odors and slime to
develop, therefore we recommend removing all grass from the selected pool location.
• Avoid areas prone to aggressive plant and weed species that may grow through
the ground cloth or liner.

NOTE: Check with your local city council for by-laws relating to fencing,
barriers, lighting and safety requirements and ensure you comply with all laws.

NOTE: If have a filter pump, refer to the pump’s manual for instructions.
NOTE: The ladder must match the pool size and should to be used only for
entering and exiting the pool. It is forbidden to exceed the permitted payload of the
ladder. Check regularly if the ladder is properly assembled.

Installation
Bestway Inflatables will not be responsible for damage caused to the pool due to
mishandling or failure to follow these instructions.
1. Lay out all parts and check that you have the correct quantities as listed in the
components list. If you are missing any part do not assemble the pool, contact
Bestway Customers Service.
2. Spread out the pool and make sure the pool is right side up, let it sit exposed to
direct sunlight for 1 hour or more so that the pool is more flexible during set up. Filling Pool with Water
3. Place the pool near an adequate drainage system to deal with overflow water
and ensure the pool’s inlet A and outlet B are correctly positioned to allow your ATTENTION: Do not leave pool unattended while filling with water.
filter pump to connect to a power source. 1. Fill pool until water capacity is 90%, DO NOT OVERFILL as this could cause the
pool to collapse. In times of heavy rainfall you may need to empty some of the
Note: Do not use extension power cords to power your pump. water to ensure the level is correct. (See Fig. 11.12)
2. When filling the pool is completed, check that the water is not collecting on any
ATTENTION: Do not drag the pool on the ground, this can damage side to ensure the pool is level.
the pool.
4. Insert the stopper plugs into inlet A and outlet B on the wall from the inside of IMPORTANT: If pool is not level, drain water and re-level ground by
the pool (See Fig.1). digging out (See Fig. 13). Never attempt to move the pool with water in it, serious
personal injury or damage to the pool may result.
NOTE: For 16ft. x 48in. (4.88m x 1.22m), 18ft. x 48in. (5.49m x 1.22m),
18ft. x 52in. (5.49m x 1.32m), 20ft. x 48in. (6.10m x 1.22m), 22ft. x 52in. WARNING: Your pool may contain a great deal of pressure. If your pool
(6.71m x 1.32m), 24ft. x 52in. (7.32m x 1.32m), 26ft. x 52in. (7.93m x 1.32m) pools, has any bulge or uneven side then the pool is not level, the sides may burst and the
please refer to the connection valve installation on following page. water may discharge suddenly causing serious personal injury and/or damage to
5. Insert top rail (A) into the pole pockets at the top of the pool. (See Fig.2) property.
6. Connect top rail (A) with T-Connector (C) at each of corner and insert pins (D) 3. Check pool for any leaks at valves or seams, check ground cloth for any evident
into gasket (F) first and then into pre-drilled holes of the frame. water loss. Do not add chemicals until this has been done.

NOTE: The gasket cups should face downwards to prevent water leaking NOTE: In the event of a leak, patch your pool using the Heavy-duty repair
into the top rails. (See Fig.3,4,5) patch provided. Refer to the FAQ’s for further information.
7. Repeat steps 5 and 6 until all top rails (A) are connected with T-Connectors (C)
and the top frame is set up. For ease of assembly slightly raise the last 2 rails to Fig. 11 Fig. 12
an inverted v shape and insert into the last T-Connectors (C). Slowly lower until
fully connected taking care not to pinch your fingers. (See Fig.6)
8. Attach all footings (E) to the bottom of the vertical pool legs (B). (See Fig.7)
9. Put all vertical pool legs (B) inside the pool wall band. Connect vertical pool leg
Proper Water Level
(B) into the bottom of the T-Connector (C). Make sure the vertical pool leg (B)
has the spring loaded pins at the top when connecting the T-Connector (C).
(See Fig.8)
10. Pull the frame from different directions to ensure all rails, pool legs and Fig. 13
connectors are firmly jointed. (See Fig.9)
11. Ensure drain valve is firmly closed. Smooth out the bottom. 0°
12. Put 1” to 2” (2.5cm to 5cm) water in the pool to cover the floor. Once pool floor
is slightly covered, gently smooth out all wrinkles. Start in the center of the pool
and work your way clockwise to the outside.
Fig. 1 Fig. 2 Fig. 3

NOTE: Drawings for illustration purpose only. May not reflect actual product.
Not to scale.

S-S-003993
Pool Maintenance out until it is perfectly level. Do not set up on driveways, decks, platforms, gravel or
If you do not adhere to the maintenance guidelines below, your health might be at asphalt. The ground should be firm enough to withstand the weight and pressure of
risk, especially that of your children. the water: mud, sand, soft / loose soil or tar are not suitable. A concrete base can be
used but care should be taken not to drag the pool across the surface as abrasions
IMPORTANT: If you don’t respect the ideal values of the water
could tear the liner. If the pool is to be set up on a lawn, it is recommended that the
grass is removed from where the pool will sit as it will die and may cause odors /
chemicals the PVC can be damaged and become discolor. slime. Certain types of hardy grass can grow through the liner as can aggressive
bushes / plants by the side of the pool. Ensure adjacent vegetation is cut back where
The following table lists the sequence of the tests that should be carried out for the necessary. Use of a ground cloth assists in protecting the base of the pool.
ideal values and possible actions. Regularly check the pH value and chlorine
concentration weekly and adjust to the ideal values. 2. How will I know if my pool is set up on unleveled ground?
If your pool appears to be bulging on one side it is not set up on level ground. It is
TEST IDEAL VALUES important that you empty your pool and move the pool to a level site. If the pool is not
pH value 7.4– 7.6 on level ground it will place undue stress on the seams and could result in the seams
bursting which will cause flooding, property damage and potentially personal injury or
Cyanuric acid 30 – 50 ppm
death.
Free chlorine 2 – 4 ppm Fill your pool following the instructions in the owner’s manual carefully. This will
Chlorine compound 0 ensure that you do not waste water and the pool can be moved easily so that the
Algae None visible ground can be leveled at an appropriate time and not after you have completely filled
Calcium hardness 200 – 400 ppm it with water.

To keep your pool clean: 3. Can I have my pool filled by a water service?
1. Contact your local pool supply shop for advice and purchase of chemicals and pH We recommend using a garden hose under low pressure for filling your pool. If it is
necessary to use a water delivery service, it is best to fill the pool with one inch of
kits. One of the most important factors to increase the life of the liner is to keep
water by hose and smooth wrinkles first. Use a water service that is able to regulate
continously clean and healthy water. Please strictly follow the instructions from the flow of water to prevent damage. Ensure you stop at each step as noted in the
professional technicians for the water treatment through the use of chemicals. instruction manual to ensure your pool is level. Bestway will not be held responsible
2. Locate a bucket of water next to pool to clean users’ feet before entering pool. for pools damaged or weakened by water delivery services.
3. Cover the pool when not in use.
4. Skim pool regularly to avoid settled dirt. 4. What is the maximum fill height of the pool?
5. Check and wash the filter cartridge regularly. Fill pool until water capacity is 90% up to the bottom of the top rail of the pool.
6. Gently clean any scum from below the top ring with a clean cloth. Never attempt to fill your pool beyond the base of the rail. We recommend leaving
extra room to account for water displacement when occupants are inside the pool.
7. Please be careful in case of rain water, kindly check that the water level is not
You may have to top up the water during the season which has been lost through
higher than the expected. If so, YOU HAVE TO DISCHARGE THE EXCESS evaporation or normal use.
WATER.
5. My pool is leaking, what do I do to fix it?
Proper maintenance can maximize the life of your pool. The pool does not need to be emptied to fix any holes. Self-adhesive underwater
repair patches can be purchased at your local pool / hardware store. For external
During the season of use of the swimming pool, the filtration system must be use, use the repair patch provided. For internal holes, clean the hole on the inside of
necessarily put into service every day, enough time to assure at least a complete the pool to wipe off any oils and algae. Cut a circle large enough to cover the hole
renewal of the volume of water. and apply the patch securely onto the side in the water. Cut a second patch and
apply to the outside of the pool for extra strength. If the hole is in the base of the pool
use one patch only and weigh it down with a heavy object while it bonds. If you have
patched the pool when it is empty we recommend you leave it at least 12 hours
ATTENTION: Do not use pump when pool is in use. before filling.
During the season of use of the swimming pool, the filtration system must be
necessarily put into service every day, enough for a long time to assure at least a 6. Where can I buy filter cartridges and how often should I change them?
complete renewal of the volume of water. Filter cartridges to fit your filter pump should be available from the store where you
purchased your pool. If not, most mass retailers sell filter cartridges as an accessory.
Repair If you are unable to obtain replacements please call our toll-free number and we will
assist you in finding a source local to you. The cartridges should be changed every
Check pool for any leaks from valves or seams, check the ground cloth for any 2 weeks dependent upon use of the pool. Check the filter on a weekly basis and
evident water loss. Do not add chemicals until this has been done. clean by hosing down any debris and particles.

NOTE: In the event of a leak, patch your pool using the Heavy-duty repair Note: Ensure your pump is disconnected from the electrical supply before
patch provided. Refer to the FAQs for further information. checking the filter cartridge. You can also visit our website www.bestway-service.com
for cartridge purchase.
Dismantling
1. Unscrew the drain valve cap on the outside of the pool counter clockwise and 7. How many times a year should I change the water?
remove. This is dependant on the amount of use the pool receives, and the attention paid
2. Connect the adaptor to the hose and put the other end of the hose in the area to covering the pool and keeping chemicals properly balanced. If maintained
correctly the water should last a full summer season. Please contact your local pool
where you are going to drain your pool. (Check local regulations for drainage
chemical supplier for detailed information regarding chemicals, they will be able to
by-laws). advise you how to best maintain the cleanliness of your water.
3. Screw control ring of the hose adaptor clockwise onto the drain valve. The drain
valve will be open and water will start to drain automatically. 8. Do I need to take my pool down for the winter?
Yes, Above-ground pools may collapse under the weight of ice and snow and the
ATTENTION: Water flow can be controlled with the control ring. PVC walls will be damaged. We recommend taking the pool down when
temperatures fall below 8ºC / 45ºF. The pool should be stored indoors in a moderate
4. When draining is finished, unscrew the control ring to close the valve.
5. Disconnect the hose. temperature between 5ºC / 41ºF and 38ºC / 100ºF. Please store away from
6. Screw the cap back onto the drain valve. chemicals and rodents and out of the reach of children.
7. Air dry pool. 9. My pool is fading – why is that?
Excessive use of chemicals can cause the color of the inside of the liner to fade;
ATTENTION: Do not leave the drained pool outside. this is similar to a swimsuit fading over time from repeated contact with chlorinated
water.
Storage and Winterization
1. Please remove all the accessories and spare parts of the pool and store them 10. How many years will the pool last?
clean and dry. There is no set time limit for the pool to last; following the instructions in the
2. Once pool is completely dry, sprinkle with talcum powder to prevent pool from owner’s manual and with proper care, maintenance and storage you can
considerably increase the life of your pool. Improper set-up, use or care can result in
sticking together, fold pool carefully. If pool is not completely dry, mold may result
failure of the pool.
and will damage the pool liner.
3. Store liner and accessories in a dry place with a moderate temperature between 11. Do you recommend the use of a filter pump with a Bestway pool?
5ºC / 41ºF and 38ºC / 100ºF. Absolutely! We strongly recommend you use a filter pump which will maintain the
4. During the rainy season, pool and accessories should be stored as per above cleanliness of the water.
instructions also.
5. Improper draining of the pool might cause serious personal injury and/or damage 12. Which are the most important functions of my filter pump?
to personal property. The most important function of a filter pump is the elimination of every sort of
6. We strongly recommend the pool is disassembled during the off season (winter impurity from the water with the aid of a filter cartridge and chemical products for its
months). Store in a dry location out of children’s reach. sterilization.

Frequently Asked Questions For more information and detailed video installation instructions,
1. What is a suitable base for the Frame Set pool? please visit our website at http://www.bestway-service.com
Almost any completely flat, solid, level surface can be used. Do not use sand as a
leveling material as it is prone to shifting under the pool. The ground should be dug

S-S-003993
 Limited BESTWAY® Manufacturer’s Warranty
The product you have purchased comes with a limited warranty. Bestway® stands behind our quality guarantee and assures, through a replacement warranty, your product will
be free from manufacturer’s defects that result in leaks.
If a manufacturer defect is found within:
90 days from the original date of purchase
Please contact your Bestway After Sales Center before sending any documents. They will provide full instructions of what is needed for your claim. Bestway® is not responsible
for economic loss due to water or chemical costs, and will not replace any products deemed to have been damaged due to negligence or having been used outside of the
owner’s manual guidelines. To enact a warranty claim, this form must be completed and supplied with a copy of your purchase receipt and photos of the defects to the Bestway
After Sales Center. Bestway’s warranty covers manufacturing defects discovered while unpacking the product or during use, as recommended within the user manual. This
warranty applies only to products which must not have been modified by any 3rd parties. The product must be stored and handled in accordance with the technical
recommendations. If a product is deemed to be detective by Bestway®, the warranty covers the repair or replacement of the detective part only. Replacements and repairs don’t
extend the duration of warranty.
The original receipt/purchase invoice is required and will determine the start and the end dates of the warranty.

Please choose the type of your pool:

PLEASE HAVE THE FOLLOWING IMFORMATION ON HAND BEFORE CALLING OUR AFTER SALES SERVICE CENTER:

Name: Telephone:

Address: Mobile:

City: State: Fax:

Zip/Postal Code: Country: US □ Canada □ E-mail:

ORIGINAL RECEIPT PURCHASE DATE: RETAILER:

POOL ITEM CODE: BATCH NUMBER:

Item Code
#BXXXXX
BWSHFXXXXXX
Batch Number
YYYY-MM-DD
22’X52”

Description of problem
Item tears / Leaking Faulty welding Faulty upper ring Faulty drain valve

Others, please describe Missing part - Please use the code for the missing part, this can be found in the owner's manual.

Bestway does not warranty items which have been subject to:
• Improper or abnormal use • Failure to follow the instructions as provided by Bestway • Negligence • Commercial use • Accident • Vandalism • Terrorist Activity
• Improper use of chemicals • Exposure to extreme weather conditions • Negligence during pool set-up or disassembly
• Damages beyond Bestway’s control, and acts of nature (force majeure)
This warranty is void if any unauthorized repair, change or modification has been made to any part of the equipment.
This product is designed in accordance with standards for a specific use. Any modifications or transformations greater than that indicated by the manufacturer could result in
serious risks for the user and will void the warranty.

IMPORTANT: ONLY THE DAMAGED PART WILL BE REPLACED, NOT THE COMPLETE SET.
Bestway reserves the right to request photographic evidence of defective parts, or to require the return of the item for additional testing.
IN ORDER TO BETTER ASSIST YOU, WE REQUEST THAT ALL INFORMATION PROVIDED IS COMPLETE.

Bestway (USA) Inc.

Tel:1-855-838-3888 Fax:1-480-838-1888
[email protected]
FOR FAQ, MANUALS, VIDEOS OR SPARE PARTS, PLEASE VISIT OUR WEBSITE WWW.BESTWAY-SERVICE.COM.
VIDEOS ARE ALSO AVAILABLE ON OUR BESTWAY CHANNEL ON YOU TUBE: http://youtube.com/user/BestwayService.
7

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 Authorized Service Centers

Albania Cyprus Macedonia Serbia and Montenegro

Phone: (+355) 682003429 Phone: (+357) 22 426803 Phone: (+389) 032386235 Phone: (+381) 0656644962
Fax: (+386) 056621203 (+357) 22 423824 Fax: (+386) 056621203 (+386) 056621206
E-mail: [email protected] Fax: (+357) 22 495137 E-mail: [email protected] Fax: (+386) 056621203
E-mail: [email protected]
E-mail: [email protected]
Argentina Malta
Phone: (+54) 1159843871 Phone: (+356) 27438201/21499101 Slovak Republic
E-mail: Czech Republic Phone: (+421) 0415078833
Fax: (+356) 21496206
[email protected] Phone: (+420) 0387020573 Fax: (+421) 0415078808
E-mail: [email protected]
E-mail: E-mail:
Australia [email protected] [email protected]
Mexico
Phone: (+61) 290371388
Phone: (+52) 5541693920
Fax: (+61) 297379423 Denmark Slovenia
Fax: (+52) 8183463416
E-mail: Phone: (+386) 056621206
Phone: (+45) 33321019 E-mail: [email protected]
[email protected] Fax: (+386) 056621203
Fax: (+45) 33321036
E-mail: [email protected]
E-mail: [email protected] Moldova
Austria
Phone: (+373) 68535552 South Africa
Phone: (+43) 720882434
Finland E-mail: [email protected] Phone: (+27)-21-5771401
Fax: (+43) 720882435
E-mail: [email protected] Phone: (+358) 504104403 Toll-Free：0800 224 881
E-mail: [email protected] Netherlands Fax: (+27)-21-5774400
Belgium Phone: 8002378929 E-mail: [email protected]
Phone: 0 800 20 132 Fax: (+31) 887878969
France
Fax: (+32) 026104411 E-mail: Spain
Phone: 0892707709 (0,34 TTC/MINUTE) Phone: (+34) 902351045
E-mail: [email protected]
Fax: (+33) 0489069991 Fax: (+34) 902602705
[email protected]
E-mail: [email protected] New Zealand E-mail: [email protected]
Bosnia Phone: 0800 142 101
Germany Sweden
Phone: (+387) 039670935 E-mail:
Phone: (+49) 6946001281 Phone: (+46) 8 506 691 90
Fax: (+386) 056621203 [email protected]
Fax: (+46) 506 690 99
E-mail: [email protected] Fax: (+49) 6946001282
E-mail: [email protected]
E-mail: Norway
Brasil [email protected] Phone: (+47) 22650122
Switzerland
Phone: 0800 001 8400 Fax: (+47) 22721127 Phone: (+41)(0)719290000
E-mail: [email protected] E-mail: [email protected]
Greece Fax: (+41)(0)719290090
Phone: 00.800.391.275.300 E-mail:
Bulgaria Peru [email protected]
Phone: (+359) 879012892 Fax: (+39) 0291390361
Phone: (+51) 17089795
Fax: (+359) 29250232 E-mail: [email protected]
E-mail: Turkey
E-mail: [email protected] [email protected] Phone: (+90) 02126444600
Hungary Fax: (+90) 02125550224
Canada Phone: (+36) 0640204624 Poland E-mail:
Phone: 1 855 838 3888 E-mail: [email protected] [email protected]
Phone: (+48) 327505320 / 322326040
Fax: 1 480 838 1888 [email protected]
Fax: (+48) 327505330
E-mail:
Iceland E-mail: [email protected]
[email protected] Ukraine
Phone: (+46) 8 506 691 90
Fax: (+46) 506 690 99 Portugal Phone: (+38) 0577597227
Chile
E-mail: [email protected] Phone: (+351) 707506692 (+38) 0677033206
Phone: (+56) 2232036438
Fax: (+34) 902602705 E-mail:
E-mail: [email protected]
E-mail: [email protected]
[email protected] Ireland
Phone: 8006120457 United Kingdom
Colombia Romania
Fax: (+44) 01626835736 Phone: 08455760116
Phone: (+57) 13441717 Phone: (+40) 212525354 / 213362858
E-mail: [email protected] Fax: (+44) 01626835736
E-mail: Fax: (+40) 212525353 / 213362854
E-mail: [email protected]
[email protected] E-mail:
Italy [email protected]
USA
Croatia Phone: (+39) 0236265839
Phone: 1 855 838 3888
Phone: (+385) 0997930168 Fax: (+39) 0291390361 Russia (Россия) Fax: 1 480 838 1888
Fax: (+386) 056621203 E-mail: Phone: +7 (495) 978-90-88 E-mail:
E-mail: [email protected] [email protected] E-mail: [email protected] [email protected]

S-S-003993