SAP BRIM Workshop: Offer-to-Fulfill
Unit 2: The role of SAP CRM in the SAP BRIM
solution
2015
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outlined in this presentation or to develop or release any functionality
mentioned in this presentation.
This presentation and SAP's strategy and possible future developments are
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negligent.
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Lesson Objective
After completing this lesson, you will:
Understand the role of SAP CRM in the
SAP BRIM solution
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Unit Content
1. Lesson: BRIM Solution Landscape
2. Lesson: Overall SAP BRIM Functional and Component View
3. Lesson: Overview SAP Sales and Order Management
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SAP Billing and Revenue Innovation Management
Solution Landscape
Integration to hybris Omni Channel Commerce, SAP 360 Customer or other CRM systems
Generate Manage Credit Provide
Price and Handle
Manage Subscribers Collect Usage Charge Bill and Settle Correspond-
Payments
and Customer
ence Collections Care
SAP SAP
SAP Sales SAP SAP
Convergent Document
and Order Convergent Convergent SAP Customer Financial Management
Mediation Presentment
Management Charging Invoicing
by DigitalRoute by OpenText
Product Online and Service pricing Customer Invoice Revenue management Financial customer care
Catalog and Offline and modeling billing & personalization Credit Management Collections management
offer Mediation Online and invoicing Document Payment handling Dispute management
management Policy Offline Rating Partner archive Online bill presentment
Order capture Management Partner revenue payment management
Order share statements
Distribution calculation
Online account
balance
management
SAP Convergent Pricing Simulation SAP Customer Usage Analytics SAP Flexible Solution Billing
What-if simulations of pricing changes Customer analysis Integration with SAP SD and FI-AR
based on mass historical data Usage analysis Enhanced invoicing for B2B customers
Financial analysis
SAP HANA Real-Time Data Platform
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Unit Content
1. Lesson: BRIM Solution Landscape
2. Lesson: Overall SAP BRIM Functional and Component View
3. Lesson: Overview SAP Sales and Order Management
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SAP BRIM
Why BRIM?
Confirmation
Customer
Complaint
Request
Solution
Change
Payment
Invocie
Order
Offer-To-Fulfillment
Usage-To-Payment
Integrated Solution for E2E Processes
o Offer-To-Fulfillment (Ensure Customer Order/Contract is fulfilled and
the Customer is enabled to use the Service Platform)
o Usage-To-Payment (Ensure that all Usage of the Service Platform is
billed and paid by the Customer)
Technical
Events
Order
Service Platform
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SAP BRIM Architecture
Overall SAP BRIM Functional and Component View
Customer Solution
Invoice
SAP hybris SAP Biller Direct
Change Com-
Confir- Pay- plaint
Order Req mation ment
Financial Cust. Care &
Order
Collections Management
Capture Shared Master Data Model
Receivables Management
Account &
Contract Management
Billing &
Invoicing
SAP ERP
Order Processing &
Product Management Rating & Charging
Monitoring
SAP
Convergent
Charging
SAP CRM
SAP PO SAP Convergent Mediation
Techn.
Order Events
Service Platform
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SAP BRIM Architecture
Overall SAP Data Model
Customer Solution
Invoice
SAP hybris SAP Biller Direct
Change Com-
Confir- Pay- plaint
Order Req mation ment
Dispute Case
Order Change Order Shared Master Data Model Payment
Account Business Agreement Debit/Cred.
Postings
Contract Product Invoice Document
Configuration
Billing Document
optional
Parameter Consumption
Billable Items SAP ERP
Items
Techn.
Objects
Charged Items
Cross Charge
Commercial Price
Catalog Plan
Product Model Mappin Plan Prices
Fulfillment SAP
g Chargable Items Convergent
Steps
Charging
SAP CRM
SAP PO SAP Convergent Mediation
Techn.
Order Events
Service Platform
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Unit Content
1. Lesson: BRIM Solution Landscape
2. Lesson: Overall SAP BRIM Functional and Component View
3. Lesson: Overview SAP Sales and Order Management
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Overview SAP Sales and Order Management
Financial Customer Care Product Catalog
Financial account overview Packages, Combination rules
Payments Rate plans, tariffs, one time charges
Dispute Management Up, cross and down selling
Collections Management Cross Catalog Mapping
Telco-specific Pricing
MACD Processes Sales Process
Up sell and Down sell Packages in Sales Orders
Move One time and recurring prices
Telephone Number Status management
SIM Card change Eligibility, feasibility and availability
Lock / Unlock Customers checks
Cancellation, Extension Credit Management
Integration with SAP Billing Order Distribution Infrastructure
Cross Catalog Mapping Document distribution framework
Recurring Charges Lean order management capabilities incl.
Master data integration scheduling
Bill Cycle Management Monitoring and re-scheduling
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Demo: End-to-End Provider
sales process demo
(short demo to provider an overview)
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