I Connect the router II Connect your device to the router

The "new router" and "router" in this guide refer to the router in the package.

Step 1: Import your PPPoE user name and Step 2: Connect the WAN port of the router Option A: Connect your WiFi-enabled device, such as a smartphone, to the
wireless network of the router. You can find the default WiFi network
password into the new router (Optional) information on the bottom label of the router.
1. Ensure that the router is powered on. Option B: Connect your wired device, such as a computer, to a LAN port (port
2. Connect the WAN port of the router to the LAN port of your modem or 1, 2 or IPTV/3) of the router using an Ethernet cable. The LAN LED
This function is only applicable when the connection type of the original router is PPPoE, except the Ethernet jack using an Ethernet cable. The WAN LED indicator indicator blinks twice.
for PPPoE of some special ISPs or PPPoE connection set up manually with VLAN information. lights on.

Quick Installation Guide 1. Power on your original and new routers.

2. Connect the WAN port of the original router to a LAN port (port 1, 2 or
IPTV/3) of the new router using an Ethernet cable.
AC1200 MU-MIMO Dual Band Gigabit WiFi Router When the WAN and LAN LED indicators of the new router turn solid on
AC10U for 3 seconds after blinking fast, the PPPoE user name and password Wi-Fi-enabled device
are imported to your new router. AC1200 MU-MIMO Dual Band Gigabit WiFi Router
U

3. Remove the original router. Power source 12 1.5

V7TAC10UV2

Te n d a _ XXXXXX

Settings
WLAN
WLAN
Ten d a _ XXXXXX

OTHER…

WAN
Power source
USB WPS/RST IPTV/3 2 1 WAN POWER
Internet WPS/RST IPTV/3 2 1 WAN POWER

USB WPS/RST IPTV/3 2 1 WAN POWER

Modem
WPS/RST IPTV/3 2 1 WAN POWER

Package contents USB WPS/RST IPTV/3 2 1 WAN POWER

Power source
Wireless router x 1
Power adapter x 1 Ethernet cable
New router
Ethernet cable x 1
Or
Quick installation guide x 1 WAN
Wired device

For product or function details, please go to Scan QR code to download

Tenda WiFi App
Original router
www.tendacn.com to download the user guide. Ethernet cable
Ethernet jack
Ethernet cable

III Set up the new router

1.Start a web browser on the device connected to the router, and 2. The router detects your connection type automatically. Select the ISP 3. Set the WiFi name, WiFi password and Login password for the router. Done.
visit tendawifi.com. Click Start. Type based on your region and ISP and enter required parameters Click Next.
(if any). Click Next.

tendawif i.com
WiFi Settings
Please select your connection type.
As detected, your connection type may be: PPPoE
Tenda_XXXXXX You’re all set! You can now connect to
ISP Type: Normal WiFi password of 8-32 characters Not Required
Tenda_XXXXXX
Connection Type: PPPoE Set the WiFi password as the login password of the or Tenda_XXXXXX_5G
Tenda Router ISP User Name: Enter the user name from your ISP. admin account.
Login password of 5-32 characters Not Required To change settings of other features,click the "More" button below.
Quick Setup Wizard ISP Password: Enter the password from your ISP.

Start Next Next More

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To access the internet with:

WiFi-enabled devices: Connect to the WiFi network using the
WiFi name and password you set.
Wired devices: Connect to a LAN port (port 1, 2 or IPTV/3) of the
If the above page does not appear, refer to Q1 in FAQ. The WiFi password is used to connect to the WiFi network, while the login password is used to log router using an Ethernet cable.
in to the web UI of the router.

If you still cannot access the internet after the configuration, refer to Q2 in FAQ.

LED indicators Jack, ports and buttons FAQ

Q1: I cannot log in to the web UI of the router by visiting tendawifi.com. What Q3: How to change the WiFi names and passwords?
should I do? A3: Follow the steps below:
A1: Try the following solutions: ➊ Connect your WiFi-enabled device to the WiFi network of the router, or
If you are using a WiFi-enabled device, such as a smartphone: connect your computer to a LAN port (port 1, 2 or IPTV/3) using an Ethernet cable.
− Ensure that it connects to the WiFi network of the router. ➋ Start a web browser and visit tendawifi.com to log in to the web UI of the router.
− Ensure that the cellular network (mobile data) of the device is disabled. ➌ Navigate to the WiFi Settings > WiFi Name & Password page to change and
If you are using a wired device, such as a computer: save the settings.
− Ensure that tendawifi.com is entered correctly in the address bar, rather than
USB WPS/RST IPTV/3 2 1 WAN POWER
the search bar of the web browser.
SYS WAN LAN WiFi − Ensure that the computer is connected to a LAN port (port 1, 2 or IPTV/3) of the
Q4: How to reset the router?
router properly using an Ethernet cable. A4: Try the following methods:
− Ensure that the computer is set to obtain an IP address automatically and obtain Method A: When the SYS LED indicator blinks, hold the WPS/RST button down for
LED Jack/Port
Status Description Description DNS server address automatically. about 8 seconds, and then release it when all the LED indicators light up.
indicator /Button The router is reset.
If the problem persists, reset the router, and try again.
The router is starting up, or does not work properly Power jack. Method B: Log in to the web UI of the router and navigate to System Settings >
Solid on
(during use). POWER Please use the included power adapter to connect this jack to a power Backup/Restore.
Blinking source for power supply.
SYS The router is working properly.
The router is not powered on properly, or does not work 10/100/1000 Mbps auto-negotiation WAN port.
Off Q2: I cannot access the internet after the configuration. What should I do?
properly. WAN Used to connect to a modem or the Ethernet jack using an Ethernet
cable for internet access. A2: Try the following solutions first:
The WAN port is connected properly, but no data is Q5: I cannot find the WiFi network of the router on my WiFi-enabled device.
Solid on
Check whether the WAN port of the router is connected to a modem or Ethernet
being transmitted. 10/100/1000 Mbps auto-negotiation LAN port. What should I do?
jack properly. The WAN LED indicator should light up.
The WAN port is connected properly, and data is being 1, 2 A5: Connect your computer to a LAN port (port 1, 2 or IPTV/3) of the router to log in
Blinking Used to connect to computers, switches or game machines, etc. Log in to the web UI of the router and navigate to the Internet Settings page.
WAN transmitted over the WAN port. to the web UI. Navigate to WiFi Settings > WiFi Name & Password and ensure
10/100/1000 Mbps auto-negotiation Ethernet port. Follow the instructions on the page to solve the problem.
Off The WAN port is disconnected or improperly connected. It is a LAN port by default. When the IPTV function is enabled, it can that:
IPTV/3 If the problem persists, try the following solutions:
At least one LAN port (port 1, 2 or IPTV/3) is connected only serve as an IPTV port to connect to a set-top box. The WiFi networks are enabled.
Solid on For WiFi-enabled devices:
properly. The Hide function is disabled.
Used to start the WPS negotiation process, or to reset the router. − Check whether your WiFi-enabled devices are connected to the WiFi network
Blinking fast Data is being transmitted over the LAN port. of the router.
LAN WPS: You can connect to the WiFi network of the router without
entering the password. − Visit tendawifi.com to log in to the web UI and change your WiFi name and
Blinking twice A new wired device is connected to a LAN port of the router. Method: Press the button, and the WiFi LED indicator blinks slowly. WiFi password on the WiFi Settings > WiFi Name & Password page. Then try
WPS/RST Q6: I cannot find the 5 GHz WiFi network of the router on my WiFi-enabled
Within 2 minutes, enable the WPS function of the other again.
Off No wired device is connected to any LAN port of the router. device. What should I do?
WPS-supported device to establish a WPS connection. For wired devices:
At least one of the 2.4 GHz and 5 GHz wireless Reset: When the SYS LED indicator blinks, hold the button down for A6: Try the following solutions:
Solid on − Check whether your wired devices are connected to a LAN port (port 1, 2 or
networks is enabled. about 8 seconds, and then release it when all the LED indicators Check whether your WiFi-enabled device supports 5 GHz WiFi network.
IPTV/3) properly. Only devices supporting 5 GHz network can find and connect to the 5 GHz
WiFi Blinking fast Data is being transmitted wirelessly. light up. The router is reset.
− Check whether wired devices are set to obtain an IP address automatically and WiFi network.
Blinking slow The router is pending for or performing WPS negotiation. USB 2.0 port. obtain DNS server address automatically. Check whether the Unify 2.4 GHz & 5 GHz function is disabled. If it is
USB
Off The wireless function is disabled. Used to connect to a USB device for resource sharing. disabled, refer to Q5 to find a solution.

CE Mark Warning FCC Statement

This is a Class B product. In a domestic environment, this product may cause radio This equipment has been tested and found to comply with the limits for a Class B digital
interference, in which case the user may be required to take adequate measures. device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide Caution:
Operations in the 5.15-5.25GHz band are restricted to indoor use only. reasonable protection against harmful interference in a residential installation. This Adapter Model: BN074-A18012U, BN074-A18012E, BN074-A18012B
This equipment should be installed and operated with minimum distance 20cm between the equipment generates, uses and can radiate radio frequency energy and, if not installed and Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
device and your body. used in accordance with the instructions, may cause harmful interference to radio Input: 100 - 240V AC, 50/60Hz, 0.6A
The mains plug is used as disconnect device, the disconnect device shall remain readily communications. However, there is no guarantee that interference will not occur in a Output: 12V 1.5A
operable. particular installation. If this equipment does cause harmful interference to radio or television : DC Voltage
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by reception, which can be determined by turning the equipment off and on, the user is
unauthorized modifications to this equipment. (2) To avoid unnecessary radiation encouraged to try to correct the interference by one or more of the following measures:
interference, it is recommended to use a shielded RJ45 cable. — Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
Declaration of Conformity — Connect the equipment into an outlet on a circuit different from that to which the receiver
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment is connected. Technical Support
type AC10U is in compliance with Directive 2014/53/EU. — Consult the dealer or an experienced radio/TV technician for help. RECYCLING Shenzhen Tenda Technology Co., Ltd.
The full text of the EU declaration of conformity is available at the following internet address: The device is for indoor usage only. This product bears the selective sorting symbol for Waste electrical and electronic 6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District,
http://www.tendacn.com/en/service/download-cata-101.html Operation is subject to the following two conditions: (1) this device may not cause harmful equipment (WEEE). This means that this product must be handled pursuant to Shenzhen, China. 518052
interference, and (2) this device must accept any interference received, including European directive 2012/19/EU in order to be recycled or dismantled to minimize its USA hotline: 1-800-570-5892
Operating Frequency: interference that may cause undesired operation. impact on the environment. Toll Free: 7 x 24 hours
2.4 GHz: EU/2400-2483.5 MHz (CH1-CH13) User has the choice to give his product to a competent recycling organization or to the Canada hotline: 1-888-998-8966
5 GHz: EU/5150-5250 MHz (CH36-CH48) Radiation Exposure Statement retailer when he buys a new electrical or electronic equipment. Toll Free: Mon - Fri 9 am - 6 pm PST
EIRP Power (Max.): This device complies with FCC radiation exposure limits set forth for an uncontrolled Hong Kong hotline: 00852-81931998
2.4 GHz: 19.65 dBm environment and it also complies with Part 15 of the FCC RF Rules. Operating Temperature: 0°C - 40°C Global hotline: +86 755-2765 7180 (China Time Zone)
5 GHz: 22.85 dBm This equipment should be installed and operated with minimum distance 20cm between the Operating Humidity: (10% - 90%) RH, non-condensing Website: www.tendacn.com
Software Version: V16.03.16.X device and your body. E-mail: [email protected]

Caution:
Any changes or modifications not expressly approved by the party responsible for Copyright
compliance could void the user's authority to operate this equipment.
Wall Mounting
© 2020 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
For EU/EFTA, this product can be used in the following countries: This transmitter must not be co-located or operating in conjunction with any other antenna This router can be installed on the wall with two screws. The recommended wall mounting Tenda is a registered trademark legally held by Shenzhen Tenda Technology
or transmitter. tools are as follows: Co., Ltd. Other brand and product names mentioned herein are trademarks or
Operating frequency: 2412-2462MHz, 5150-5250MHz, 5725-5850MHz [Expansion bolt] Outer diameter: 6.0mm; Length: 26.4mm registered trademarks of their respective holders. Specifications are subject to
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by [Screws] PA3*14mm; head diameter: 5.2mm; head height: 1.8mm
change without notice.
unauthorized modifications to this equipment. (2) To avoid unnecessary radiation
interference, it is recommended to use a shielded RJ45 cable.