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Business Process Automation

Business process automation involves integrating applications and software to automate complex business processes in order to streamline operations, improve service quality, and reduce costs. It uses tools ranging from custom code to specialist automation software and increasingly utilizes artificial intelligence technologies.

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98 views3 pages

Business Process Automation

Business process automation involves integrating applications and software to automate complex business processes in order to streamline operations, improve service quality, and reduce costs. It uses tools ranging from custom code to specialist automation software and increasingly utilizes artificial intelligence technologies.

Uploaded by

ava939
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Business process automation

Business process automation (BPA), also known as business automation,[1] is the technology-enabled
automation of complex business processes.[2] It can streamline a business for simplicity, achieve digital
transformation, increase service quality, improve service delivery, or contain costs. BPA consists of
integrating applications, restructuring labor resources, and using software applications throughout the
organization.[3] Robotic process automation is an emerging field within BPA.

Deployment
Toolsets vary in sophistication, but there is an increasing trend towards the use of artificial intelligence
technologies that can understand natural language and unstructured data sets, interact with human beings,
and adapt to new types of problems without human-guided training.[4]

In order to automate the processes, connectors are needed to fit these systems/solutions together with a data
exchange layer to transfer the information. A process driven messaging service is an option for optimizing
data exchange layer. By mapping the end-to-end process workflow, an integration between individual
platforms using a process driven messaging platform can be built.

A business process management implementation


A business process management system is different from BPA. However, it is possible to build automation
on the back of a BPM implementation. The actual tools to achieve this vary, from writing custom
application code to using specialist BPA tools. The advantages and disadvantages of this approach are
inextricably linked – the BPM implementation provides an architecture for all processes in the business to
be mapped, but this in itself delays the automation of individual processes and so benefits may be lost in the
meantime.[5]

Robotic process automation


The practice of performing robotic process automation (RPA) results in the deployment of attended or
unattended software agents to an organization's environment. These software agents, or robots, are
deployed to perform pre-defined structured and repetitive sets of business tasks or processes: The goal is for
humans to focus on more productive tasks, while the software agents handle the repetitive ones.[6]

BPA providers tend to focus on different industry sectors but the underlying approach tends to be similar in
that BPA providers will attempt to provide the shortest route to automation by interacting with the user
interface rather than going into the application code or database behind it.[7] BPA providers also simplify
their own interface to the extent that these tools can be used directly by non-technically qualified staff. The
main advantage of these toolsets is therefore their speed of deployment.

Use of artificial intelligence


Artificial intelligence software robots are deployed to handle unstructured data sets (like images, texts,
audios) and are deployed after performing and deploying robotic process automation: They can, for
instance, populate an automatic transcript from a video. The combination of automation and artificial
intelligence (AI) brings autonomy for the robots, along with the capability in mastering cognitive tasks:[8]
At this stage, the robot is able to learn and improve the processes by analyzing and adapting them.[9]

See also
Business-driven development
Business Process Model and Notation
Business process reengineering
Business Process Execution Language (BPEL)
Business rules engine
Comparison of business integration software
Job scheduler
Real-time enterprise
Runbook
Synthetic intelligence
Weak AI

References
1. Tharp, Matthew. "Mapping Out Business Process Automation: How BPM Functions Like A
GPS" (https://www.forbes.com/sites/forbestechcouncil/2017/06/29/mapping-out-business-pr
ocess-automation-how-bpm-functions-like-a-gps/). Forbes. Retrieved 2019-12-03.
2. "Business Process Automation (bpa)" (https://www.gartner.com/en/information-technology/gl
ossary/bpa-business-process-automation). Gartner. Retrieved 2019-12-03.
3. Otar, Chad. "How Automation Can Help Your Small Business" (https://www.forbes.com/sites/
forbesfinancecouncil/2019/09/03/how-automation-can-help-your-small-business/#7a17cedb
77ad). Forbes. Retrieved 2020-07-08.
4. Schmelzer, Ron. "From Process Automation To Autonomous Process" (https://www.forbes.co
m/sites/cognitiveworld/2020/02/14/from-process-automation-to-autonomous-process/#54f7bf
a063b6). Forbes. Retrieved 2020-07-08.
5. Bloomberg, Jason. "Whatever Happened To Business Process Management Software?" (htt
ps://www.forbes.com/sites/jasonbloomberg/2019/01/15/whatever-happened-to-business-pro
cess-management-software/#77d6682872f7). Forbes. Retrieved 2020-07-08.
6. Messer, James. "Why Automated Billing Is Essential For Business Growth" (https://www.forb
es.com/sites/forbestechcouncil/2020/04/30/why-automated-billing-is-essential-for-business-
growth/#617772aa66e4). Forbes. Retrieved 2020-07-08.
7. "Low-code platforms help with project backlogs and software development training" (https://
www.techrepublic.com/article/low-code-platforms-help-with-project-backlogs-and-software-d
evelopment-training/). TechRepublic. Archived (https://web.archive.org/web/2020050507065
9/https://www.techrepublic.com/article/low-code-platforms-help-with-project-backlogs-and-so
ftware-development-training/) from the original on 2020-05-05. Retrieved 2021-05-13.
8. Schmelzer, Ron. "From Process Automation To Autonomous Process" (https://www.forbes.co
m/sites/cognitiveworld/2020/02/14/from-process-automation-to-autonomous-process/#54f7bf
a063b6). Forbes. Retrieved 2020-07-08.
9. "Intelligent Process Automation: The 4 Levels of AI-Enablement" (https://www.cognilytica.co
m/2018/02/15/intelligent-process-automation-4-levels-ai-enablement/). Cognilytica. 15
February 2018. Retrieved 2020-07-08.

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