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Telephone Skills Essential Telephone English David A Hough

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102 views79 pages

Telephone Skills Essential Telephone English David A Hough

Uploaded by

Vincent Thiébaut
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Tel acai Essential Telephone English ce Heinemann Eglo Lange Teaching 2 dv o Penerann Pablibrer U, ley Cat jr il, Oxford, O%2 8, UK Peat 0a A Hough 1985, igh reserve prt of i pation maybe repro ‘ordination oye Yanni ay a of yay ‘nee cic Racal pooping earn. thew ‘hu the pr wrt peminion ote plies. ty cs Ha es by ate Kase seats by Tania Hur ewan it tai Introduction Telephone Skills isa study and reference book for people around the ‘world who need to use the telephone in English. It assumes the leamer “already has some basic English. There is no atfemptto teach formal ‘grammar. In the international business environment, the telephone ia vital ‘communication tool. Yet telephoning ina foreign language is one of the most dificult communication tasks. Telephone Skills designed to help people whose firs language is not English develop the ability and the confidence to communicate comfortably and efectvely in English fn the telephone, CONTENT AND APPROACH Highly practical and eas) 1ollow, Telephone Skis takes a step-by- ‘step approach through a series of typical busines situations. The thirty sel contained units cover essential vocabulary, forms and functions, and provide practice in speaking, listening, and conversing on the telephone, There isa logical progression fem simple telephone functions —for example, asking fr the right extension ~t0 more ‘complex interactions, such as making a complaint. Varied contexts, ranging ftom polite frst encounters to more or less friendly exchanges between long-standing business contacts, cover ”y {important stylistic aspects such a formality and toe, along with strategies fr effective communication and relationship-building. 47) ca “There isan accompanying recocding forthe dialogues, featuring a ‘variety of native and non-native speaker accents. THE AUTHOR ‘The author, David Hough, is an experienced English language trainer and materials write. His company, Intemational Communication Research Associates in Tokyo fax: 03 3443 7257), specializes in Jn-company taining in business communication sks ow suoygaig woneurues 9 woysuang fuom ays § quinn 0M aL aBesoy eiuneo] & ng 51 payeD vosiag ap WYN & ewe Sure preogy>ins ai hang “Two ain ONDE wove ‘SUSW1/SNOLDNNA aINA EE e yo0d sua 087 01 mon | apiny asonsuvT ‘Bujpnpvo pue Burweas ys 24 Busy Supuey, rau nod eyo Sakjue> oe 31704 Ay BS ‘ponbor a1 Bu9a.8y rontoy eSuduey BL Sep yuosied Sapp ND onbore Sun} Suppe ue 0) Suny Ye wouedsp way 0 yo Sur nba eo Suoasiy oneanoye oy sonboy YA io ayqssod Buguoseg sue > #849 224 BUDSY ze suoneuosey uy BuBuEYD EA of suonesisoy POH BUPEW LA Suu spoou oaen Bugeg fa Sue ano Ayo Beg pie ny Bupe09 OL one uny © Bupda>y woeynuy un} eSupuse 08 xu Sutrn5 ners ap Sure 9 i> © uqwnas an04 Bakes tee wanes ej 9 © BuNUEYL ounyodiy we Buty 6 uogiis e of Supuodoy owatueue ve Bunnies ‘pow sen 9 © vag SUNY ay» 21,08 fa Bares deve ue 4 oar 0) Sumy ounupddy we SumEW_—B uoqsod 3 auosuos noe Busy ‘nowy over nok fy Sake, 7 Syouuor oj aevedss 504 Suey Aanby oauosag yg wouuodsod von Busaity *s Sau pea on SuRDe=y awovodsodv €& zs one wy Be os swapped Aedosv AB er p19 ue Buu) OF or pio. on vob e Bupew yep 01 Sued * payee peynas Ayr Sunes suowoSveuy ney Sue BE e sou pe sa Bunge £4 o uy Buna 91 se nowotporroupy wv SL app 03 un Bung Buyziojody RIO MPIONO WY LE o ‘vonysod snok Sunes © ue 91.704 Ayn Bikes "bare Busy ronboy agssodul wy 9 irodoid © ue oneungua> unin 0j8u5=y rrsodaid® Sue treodond»Sunds20y ousaddy ue Buzyeuy $e ‘Bagiosjoue> oy auonios Buy Suzijody 2 avoowos Buin, soy Buy oa so0E9#Bupoiwoopy %s su peg Sue ‘2 pe 01 DRO eoumyeauey ¥_ pests How To Use This Book ‘The thy units in Telephone Skil al follow asimiae patter. To help yu make the most of Telephone Skil, read these two pages before you ) stort Unit ‘As you work through the book, use the Word pp. 76-9) check ard ‘develop your vocabulary. I you have nat sted English very recently, you might find it helpful to start with Common Telephone Problems (pp. 72.5). Otherwise, simply reer to these for extra help when you need > Think about the UNER TETLE, What do you ‘expect the unt toe abou? What language do youalieady know! > The SETUATION i, in many ways the ‘most imporant pat of he unit, bea the “imate gal st be able opr he tasks ‘described in i Each stun combines a Simple descrition with a picture orto. Make sure you understand everthing clery and ake ‘ome tne to think aout the station before You gp on How would you dea with Try nanan Mima ems Prekctghow the saan wl deop Someone maaan, > ABIALOQUE ations ach stuaton. Each career escseeearr or Glog ecorded The pen aking the cal EEA mentee ‘penn he hand clu andthe clle amen tneetee— fepemns marae inthe gt hand alm. You can cover aff baaad the convention andy ota tata With meee nem anen tres voter sade you can yo repeat | see. convertion, bdo NOT Hy 0 arn he See tllogues by et thy ar sample segues pou only Tei purposes toilets one possible conversation and provide a ramework and ‘enough language to enable you to make the call yoursl. NOTES FOR THE TEACHER Telephone Skil ends eet variety of approaches opelosed paiwork/ _rupwerk with openclosed boots andr the essetCD and sitatons : {teakphone teaching one-one, groups. Depending on he level of your | students, you might ask them to rleplay a cal fom the siuation belore if Isteing othe dialogue. To make roleplays more auhente, ak ude wo | tur backto-back so they can't sce each other) Us the presen oli : ‘vocabulary and amplify the uation; use them o0 as modelsinput for fllow-up if ‘ral orton work Us each logue os much as hell, drawing tention g | to the more subtle aspects of communication sch sone and formality, but ip tore parca encourage student to manipulate thelaguage presented in | the key expressions, You may want include some grammar revision bere. You ima also want cover any cut considerations wich present particular casa you ses Tae pet scpc or een he tii to fic your stents needs and situations “

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