E-MAIL izzushantabassum@outlook.

com
IZZUSHAN TASKEEN MOBILE (+971) 552533979

TABASSUM LOCATION
Senior IT Project Manager Dubai, UAE

A focused professional with over 15 years of rich & extensive experience; targeting positioning of Project Manager /
Lead Project Manager / IT Project Manager with a growth-oriented organization of high repute; preferably in IT sector

CORE COMPETENCIES
Project Management Leadership & Team Management Performance Evaluation & Reporting

Strategic Planning Team Training & Development Scope / Change / Stakeholder Management

Risk Management Performance Evaluation & Reporting Contract Negotiation & Management

PROFILE SUMMARY
 A Certified PMP; successfully managed multiple IT projects from conceptualization to execution, with a strong
focus on meeting business needs while ensuring timely delivery & within budget
 Proficient in creating and delivering proposals, business presentations, resource plans, and risk management
strategies to clients
 Skilled in mapping project requirements and providing customized solutions to meet client needs, ensuring high
customer satisfaction and repeat business
 Accomplished capability for establishing & maintaining effective relationships with clients such as Verizon, to
ensure high-quality services to support their business needs for projects like Food Lion RBS (US), Draeger
(Germany), Danfoss (Germany), Bank of America (US), JPMC (JP Morgan Chase, US), Cintas (US) and
Walgreen (US)
 Strong experience in administration and management of orders for test and installation, with expertise in Ethernet
circuits set-up and monitoring
 Consistently achieved 100% customer satisfaction through a customer-centric approach, with a keen focus on
addressing client priorities and resolving escalations within prescribed TAT
 Expertise in leading and mentoring cross-functional teams, motivating them to achieve project objectives within
timelines and budgets
 Proficient in utilizing Agile methodology to optimize project delivery and meet changing requirements with
flexibility and collaboration among team members
 Extensive experience in managing projects using the Waterfall methodology to ensure that project objectives
are achieved within defined stages, with a clear understanding of requirements, and a focus on planning and control
 Proven track record of delivering complex projects, ensuring compliance with industry standards and regulations
 Expert in identifying project risks and implementing effective mitigation strategies to ensure project success
 Strategic thinker with a developed capacity to build and convey the big picture, while enabling others to identify
the implications of this for their daily work
 Excellent communication and leadership skills, with a track record of effectively managing teams and analyzing data
trends to determine best methods for improving results

SOFT SKILLS CERTIFICATIONS

Problem-solving  PMP – 2021  ITIL – 2015
 CCNA – Sep'20  Prince2 – 2015
Collaborator
Communicator EDUCATION
Analytical 2007: MBA (HR & Marketing)| Tumkur University, Karnataka
Planner
2005: BBA (Marketing) | Mysore University, Karnataka
Detail-Oriented

CAREER TIMELINE

Feb’08- Ltd.), Chennai Chennai

Feb’09 –
Jan’09
Dec’10

Maintec Technologies Pvt.

Hermes i Ticket Pvt. Ltd.,
Ltd. (ProEd Training Pvt.
 Jan’11 –
Jan’12 Since Mar'12

Symantec Software &

Accenture Services Pvt.
Services India Pvt. Ltd.,
Ltd., Bangalore & Dubai
Chennai
 WORK EXPERIENCE
Mar’12 – Present | Accenture Services Pvt. Ltd., Bangalore & Dubai

Growth Path:
1st Designation  Sr. Network Analyst
2nd Designation  Team Lead
3rd Designation  Project Manager
4th Designation  Sr. Project Manager

Cleint: Verizon

Project 1: 20 Food Lion RBS (Retail Business Service) US

This project of 62 locations already had SDWAN installed and now 62 Network Orders and MTO of CPE; managed
MPLS(10MG); Potentially Managed 62 TPV Broadband (Milestones & Deliveries & Communicate updates to Customer)
Post Activation: MTO tracking to completion for MWAN/MLAN devices92 routers/2 Switches/IP PBX/ WLC/Multi Aps/2 Firewalls)

Project 2: Draeger Germany

BAU project for all 260 site with upgrade with PIP (Private IP) IDS (Internet Dedicated Service) & Broadband with Primary and
Secondary circuit; Worked as a Lead PM

Project 3: Danfoss Germany

BAU and VOIP project with 200 sites; BAU project is for upgrading the LINK from 5 MBPS to 30MBPS for all the sites;
VOIP is new installation for all sites. Worked as a Lead PM

Project 4: Bank of America US

New Installation for 1800 site with SDWAN installation; this is project is fully managed with PIP link & CPE (customer Provided
Equipment) installation

Project 5: JPMC (JP Morgan Chase) US

BAU project with 12000 sites globally with SDWAN connection with primary and secondary circuit for all the location; it is fully
managed service to the customer with end-to-end service

Project 6: Cintas (US)

LAN and WAN Implementation project with 2400 sites; it is upgrading new equipment coordinating with third party vendor
and Field engineer and customer; worked as a Lead PM

Project 7: Walgreen (US)

LAN and WAN Implementation project with 12000 sites; it is upgrading new equipment; coordinating with third party vendor
and Field engineer and customer; worked as a Lead PM
Responsibilities:
 Leading a team of project managers & coordinators, providing mentorship & guidance to ensure successful project delivery
 Collaborating with cross-functional teams to identify project dependencies and risks, and developing mitigation
strategies to ensure project success
 Conducting regular project status reviews with key stakeholders, providing timely updates and ensuring alignment on
project objectives and outcomes
 Driving continuous improvement initiatives to optimize project management processes and methodologies, resulting in
increased efficiency and effectiveness
 Managing the end-to-end project life cycle, from ideation to final execution & ensuring on-time delivery of projects to
clients
 Performing regular project review meetings to track progress and ensure adherence to schedule and budget, while
providing production support for multiple applications
 Crafting compelling proposals, business presentations, and technical documents, including effort estimation, risk
management, and training plans, to secure new business and drive revenue growth
 Coordinating with clients to understand their unique needs, offering customized solutions and consulting with technical
teams to deliver results on schedule
 Delivering impactful presentations and demos to prospective clients, winning new business and building lasting
relationships with key stakeholders
 Establishing and maintaining strong client relationships to drive repeat business and maximize referral opportunities
 Assessing project requirements and defining project scopes, mapping resources, and finalizing requirements to ensure
successful project outcomes
 Managing resource allocations and setting up communication channels across various organizational structures to ensure
effective project management
 Ensuring project closure by meeting client requirements and delivering 100% customer satisfaction

Previous Designation: Senior Network Engineer & Team Lead in Verizon

Highlights:
 Performed team management activities; created an inspiring team environment with an open communication culture
 Set clear team goals & deadlines and delegated tasks
 Organized day-to-day operations; monitored team performance and report on metrics
  Motivate team members; discovered training needs and provided coaching
 Listened to team members’ feedback and resolved any issues or conflicts
 Acted as the primary point of contact for Clients, Project Leads, Field Engineers, NOC, and L3 Team
 Displayed expertise in managing high-bandwidth circuits, testing circuits, and activating circuits with Layer 3
 Worked on Layer2, Layer 3 switches & routers
 Coordinated with 3rd Party Vendors, Account Teams, Layer3, Provisioning Team, and Delivery Managers to ensure timely
incident resolution and order fulfillment
 Administered complete process adherence and managed orders for test & installation, monitored the set-up of Ethernet
circuits, and ensured closure of orders according to SLAs defined by the client
 Monitored the escalation of major incidents and ensured timely resolution and communication with Major Incident Manager
 Managed workflow and escalations, proactively engaged resources to address issues, and effectively delegated workload
across the leadership team
 Supported the client on-boarding process end-to-end by ensuring all client transactions were recorded in the appropriate
systems in a time-bound manner and followed a cradle-to-grave approach
 Solved complex customer support issues, proactively headed off negative service trends, and ensured attainment of
100% SLAs as per agreed performance standards

PREVIOUS WORK EXPERIENCE

Jan’11 – Jan’12 | Technical Support Engineer | Symantec Software & Services India Pvt. Ltd., Chennai
Project: Symantec Software
Highlights:
 Configured and installed computer applications while maintaining computer networks
 Prioritized and managed workflow to proficiently resolve network-related issues
 Contributed as the initial point of contact for clients regarding their computer systems and equipment
 Maintained detailed records of users’ system issues and ensured timely resolution within agreed timelines
 Interacted with clients through phone, email, or chat to provide unambiguous technical instructions or manuals
 Followed standard organizational procedures to escalate issues to relevant internal departments for prompt resolution

Feb’09 – Dec’10 | Technical Support Engineer | Hermes i Ticket Pvt. Ltd., Chennai
Highlights:
 Deployed and configured software programs for clients, and ensured seamless installation and reinstallation
 Managed escalated calls with clients, resolved issues and provided effective solutions
 Conducted comprehensive training sessions on our application, ensured clients were equipped to utilize the software to
its fullest potential

Feb’08 – Jan’09 | HR/Counselor | Maintec Technologies Pvt. Ltd. (ProEd Training Pvt. Ltd.), Chennai

PERSONAL DETAILS
Date of Birth: 20th June 1984
Languages: English, Hindi, Urdu, Arabic, Kannada and Tamil
Address: Dubai, UAE Nationality: Indian Marital Status: Married Visa Status: UAE Resident Driving License: Yes