LESSON PLAN

SUB:-HEALTH EDUCATION AND COMMUNICATION SKILLS

TOPIC:-COMMUNICATION SKILLS

SUBMITTED BY:-MS.DHARTI PATEL

NURSING TUTOR
 LESSON PLAN ON COMMUNICATION SKILLS

TOPIC: Communication skills

GROUP:First year gnm

PLACE:Shree Swaminarayan Nursing College, Chikhli

DATE AND TIME: 20/03/23 10:00 TO 11:00 am

DURATION:1 hr

A.V.AIDS:White board,Chart,PPT,Flash cards

GENERAL OBJECTIVE:

After The Completion Of the class The Students Will Gain in-Depth Knowledge about communication skills.

SPECIFIC OBJECTIVES:

After the class students will be able to,

Define the communication

Describe the process of communication

Describe the purposes and principles of communication

Describe types of communication

Describe barriers of communication

Describe establishment of successful communication

TIME SPECIFIC CONTENT ACTIVITIES AV EVALUATION

 OBJECTIVE TEACHER STUDENT AIDS

COMMUNICATION SKILLS

DEFINITION

2 min Define the It may defined as a process of exchanging of Lecture cum Listen and White Define the
communication informations and ideas between two or more discussion participated board communication
people.

PROCESS OF COMMUNICATION
Describe the Lecture cum Listen and White What is the
15 min process of discussion participated board process of
Sender or source: Sender or source is the
communication originator of the message. He delivers communication?
informations to others. For effective
communication, the sender must know:

-His objectives are clearly defined

-The interests and needs of the audience

-The message to be communicated

-Channel of communication

Message:(Message is the content or subject

matter or ideas). The message is the
information of munication which the
communicator transmits to his audience to
receive, understand, accept and act upon. It
may be in the form of words, pictures and
signs. Health education may fail in many es if
its message is not clear, adequate and accurate.
A good message must be:

-As per the objectives of the message

-Based on the felt needs

-meaningful

-Concise, clear and

understandable

-Specific and accurate

-According to the audience

-Interesting

-Culturally and socially acceptable

Encoding:To convert content, informations and

ideas into codes (words, actions, pictures, etc.)
is known as encoding.

Channel(Medium): Channel is the media of

communication between the sender and the
receiver.

1-interpersonal communication

2-Mass media

3-Traditional or folk media

Receiver (Audience): It is the person for whom

the message is sent. All communications mun
 have recorder or audience. This may be a
single person or a group of persons. Withour
audimo communication has no meaning other
than mere noise. The audience may be of two
types:

1.Controlled audience

2.Uncontrolled audience

Decoding: The opening of the code is called

decoding. It provides meaning to the received
content.

Feedback: Feedback is an answer from the

receiver. Feedback is necessary to ensure
whether the message has reached in the right
form. If the message is not clear or not
acceptable, the audience may reject it. The
feedback provides an opportunity to the sender
to modify his message and render it acceptable.
In interpersonal communication, feedback is
immediate whereas in mass communication it
takes time to get feedback. Feedback is
obtained through interviews, attitude surveys,
polls etc. It can rectify transmission errors.

PURPOSES AND PRINCIPLES

10 min Describe the -Communication is essential for every Lecture cum Listen and White What are the
purposes and organization for meeting its objectives. discussion participated board purposes and
principles of principles of
communication -It provides cooperation coordination, good communication?
interpersonal relationship and motivation
 among workers.

-It ensures public participation in health

education and other health programs.

-Good communication is very effective in

learning teaching activities.

-It helps in exchanging informations, ideas,

opinions regarding health.

-It provides publicity to the health policies,

actions and activities and it removes rumors.

-It maintains continuous public contact.

-It helps in maintenance of health records and

to receive correct informations.

- It helps to obtain feedback from community

or health workers.

TYPES

One-way communication (didactic method):

15 min Describe types of The flow of communication is "one-way from Lecture cum Listen and Flash What are the
communication the mmunicator to the audience. Examples of discussion participated cards types of
this method is lecture method in class room communication?
and mass media communication. The
drawbacks of didactic method are:

-Knowledge is imposed.

-Learning is authoritative.
-Audience's participation is very little.

-No feedback or very slow feedback.

-Does not influence human behavior.

Two-way communication (Socratic method):

In this method both the communicator and the
dence take part. The feedback is fast. The
audience may raise questions and add their ow
formations, ideas and opinion to the subject.
Hearing process is active and "democratic" It is
e likely to influence the behavior of the
audience in desirable direction.

Verbal communication: In this, written or

spoken words are used for communications.
Verbal communication is of two types:

1.Oral communication

2.Written communication

Nonverbal communication: In this type,

communication is done without words. It
includes whole range of body movements,
postures, gestures, facial expressions, e.g.
smile, raised eyebrows, frown, staring, gazing,
etc. Silence is nonverbal communication. It can
speak louder than words.

Formal and informal communication: The

formal communication occurs in the
organization under the organization structure
 and follows the line of authority. Informal
(grape-vine communication network exists in
all organizations, e.g. gossip circles. The
informal channel ma be more active, if the
formal channel do not cater to the information
needs.

Downward communication: This type of

communication flows from top to bottom and
the main objective is to convey orders,
directives, instructions, standing orders and
protocols, etc.

Horizontal communication: In this type of

communication, there is an exchange of
informations between individuals of the same
status or designation, for example,
communication between two health workers
regarding a service.

Visual communication: The visual form of

communication is through charts, graphs,
pictograms,tables,maps,posters,etc.

BARRIERS

1.Linguistic barriers
8 min Describe barriers Lecture cum Listen and PPT Describe the
of communication 2.Physiological barriers discussion participated barriers of
communication
3.Psychological barriers
 4.Organizational barriers

5.Personal barriers

6.Environmental barriers

7.Cultural barriers

8.Barriers due to status or position

9.Semantic barriers

10.Tendancy to evaluate

11.Lack of ability to communicate

12.Inattention

13.Heighted emotions

14.Resistance to change

ESTABLISHMENT OF SUCCESSFUL
COMMUNICATION

-Message should be simple, clear and the

10 min Describe language in which the audience understand. Lecture cum Listen and chart As a nurse how
establishment of discussion participated can you make
successful -For the effective feedback, use the two way communication
communication communication. with your client
effectively?
-Health message should be useful.

-Proper use of audio-visual aids, gestures,

words and pictures.
-Latest and reliable information.

-Credibility and genuineness of

communication.

-Topic for health education should be

according to requirement, feelings, beliefs and
experience of people.

-Correct medium and method for

communication should be used.

-Appropriate attention to verbal as well as

nonverbal message. Increase communication
skills by observing the under mentioned lines:

1)Confidence: Be confident in your ability to

relate to people

2)Honest: Always be honest with your feelings

3)Sensitive: Be sensitive to the needs of others

4)Consistent: Be consistent and know yourself

5)Anxiety: Recognize symptoms of anxiety

6)Recognize differences

7)Use words carefully

-Recognise and evaluate your own actions and

responses

-Be careful in your nonverbal communication,

eg gestures, position, touch, physical
appearance, facial expressions, distance, etc,
are included.