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Order Taking (Food)

This document outlines standard operating procedures for taking food orders. It details steps for employees to politely take accurate orders, including paying attention to guest cues, writing down necessary order details, taking orders clockwise starting with females, repeating orders back, and making suggestions.

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Nora Gambron
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181 views2 pages

Order Taking (Food)

This document outlines standard operating procedures for taking food orders. It details steps for employees to politely take accurate orders, including paying attention to guest cues, writing down necessary order details, taking orders clockwise starting with females, repeating orders back, and making suggestions.

Uploaded by

Nora Gambron
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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STANDARD OPERATING PROCEDURE

FOOD AND BEVERAGE OPERATION


SOP: ORDER TAKING (Food) SOP #: 2
DATE OF ISSUE: PAGES: 1
OBJECTIVE
To ensure guests' food and beverage orders are received politely and as per their requests

POLICY
All guests' orders are taken in a timely, polite and accurate manner, following a set of steps to ensure logical,
standardized sequence.

PROCEDURE

 Employees are to pay attention to the guest's body language prior to approaching the table, as this will
indicate if they need help or are ready to order e.g., menus closed, looking around
 For staff
• Approach table with a smile and warm salutation:
 Have pen/order pad ready.
• Inquire if guests are ready to order.
• Write down the table number, your initials and guest number of guests on each order.
• Take the ladies' orders first, going clockwise around the table. Take host's order last.
• Write the order down according to position number.
 Circle all female position numbers on order pad.
 Separate each course with a line.
• Use proper modifiers to identify items.
• Make suggestions to compliment guest's meal (i.e., appetizers, salads, wine, side dish).
• Repeat the order back and clarify all special requests.

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