ABTT211 LABORATORY: LEARN ABOUT PROPERTY MANAGEMENT SYSTEM

Introduction

• Kloud Hotels is a cloud-powered hotel management system that offers unique features designed
to provide ease and convenience in hotel operations and provide greater level of productivity.

• It simplifies the tasks of managing Hotel Front desk and enables the user to be up-and-running
in no time with its familiar browser look-and-feel, revolutionary design, and graphical data
manipulation approach. The system provides the hotel with the capability to remember all its
patrons through its IntelliSense.

Kloud Hotels Environment

Kloud Hotels Environment

SystemSummary

Access to Kloud Hotels

 Cash Terminal

• Responsible in creating, viewing, and editing folios, managing folio transactions either its
payment or charges.

• To access cash terminals: go to the Menu button > Cashiering > Cashier Terminals > Click the
Key icon to open > input amount on opening adjustment field > Click Open Drawer > Yes Do it >
OK

Hotel Guest Cycle

The guest cycle describes the activities that each guest passes by from the moment he/she calls to
communicate a reservation inquiry till he/she departs from the hotel. In fact, the guest cycle encompasses 4
different stages: 

Pre – Arrival Individual Reservation

• To reserve an individual guest:

• From the Home screen click the new reservation button represented by a cross/positive icon >
click Individual

• The system will show the reservation screen > click the add schedule button (+)

• Set from and date to: (using the calendar tool)

• Set Room Type: Suite

• Room: Just click the search button (small magnifying glass)

Select Rates: Regular / Special

Individual Reservation – Schedule Tab

• Set Breakfast: With or Without (through) the check box

• Click Confirm

• After setting the schedule, proceed to Information Tab

Individual Reservation – Information Tab

• Start completing the necessary fields:

• Title: (Choose from the selection using the drop-down arrow)

• Last Name:
• First Name:

• Source:

• Citizenship:

• Gender:

• Company:

• Market Segment:

• Religion:

• Once completed click the save button (floppy disk icon)

• Click Yes Do It

Extra Person

• To include Extra Person to a reserved guest:

• From the home screen click Menu button > Reservations > Reservation List > Click the check box
of the guest’s row

• click the View button located at the right side > click View Folio

• The system will show the access Tabs of the guest > click Extra Person > Use the Add button (+)
to access.
Extra Person

• The Extra Person Window will appear on the screen > check Show at Integration Box and
complete the necessary fields.

• Under Guest Information:

• Title:

• Last Name:

• First Name:

• Citizenship:

• Gender:

• Religion:
Extra Person - Additional Details

• Under Additional Details:

• Document ID:

• Country:

• Home Address:

• City:

• Zip Code:

• Landline No.
 • Mobile No.

• Fax No.

• Email Address

Billing Instruction

• To set billing instruction to a reserved guest: (Guest with company)

• From the home screen click Menu button > Reservations > Reservation List > Click the check box
of the guest’s row > click the View button located at the right side > click View Folio

• The system will show the Folio Screen Go to More Tab

• The default view of the screen is at Billing Instruction Tab

• Highlight the Code and Memo of the desired charge to be portioned > Select Percent from the

• Basis selection > Use Sub – Folio A for Personal charge and Sub Folio B for Company charge and
fill – in the percent charge field for both A and B

• (always equals to 100% when added) > Click Add Billing Instruction button represented

• by a + sign, changes in color will occur means the process is successful

• the system is ready for another

• Billing Instruction when needed > Click Save > Yes Do It

• Note: The effect of Billing

• Instruction will be seen after

• the posting of the charges.

 Recurring Charges
 To set Recurring to a reserved guest:

 From the home screen click

Menu button > Reservations >
Reservation List > Click the
check box of the guest’s row
> click the View button
located at the right side >
click View Folio
Folio Privilege

• To include Privilege in a reserved guest:

• From the home screen click Menu button >Reservations > Reservation List > Click the check box
of the guest’s row > click the View button located at the right side > click View Folio

Folio Privilege

• Proceed to More Tab and access Folio Privilege Tab

• Click + button to Add, the Privilege window will appear at the screen

• Click Show All > highlight on the desired Privilege Name and Description > Select
• The system will show the update on the Folio Screen.

• Click Save > Yes Do It

Flight Details

• To input flight details on a reserved guest:

• From the home screen click Menu button > Reservations > Reservation List > Click the check
box of the guest’s row > click the View button located at the right side > click View Folio

• From the Folio screen click the Jet icon to launch the Flight Details screen

• Complete the required fields:

• Flight Number – Arrival and Departure:

• Dates – Arrival and Departure:

• Flight ETA:

• Flight ETD:

• Remarks:

• Click Confirm button > Save

Deposits

• To insert Deposits in a reserved guest:

• From the home screen click Menu button >Reservations > Reservation List > Click the check
box of the guest’s row

• > click the View button located at the right side > click View Folio

• Click More Options button at the right side of the screen (3 dots icon)

Click View Transactions> From the Transaction Window Click Insert Payment (Dollar icon)

Highlight Code and Memo for Cash or Deposit > Input Amount (this will serve as the partial
payment)

Click Select > Click Yes Do It when the system asked for changes in guest status.
Updates in the Transaction Window can be found under Sub – Folio A.

Confirmation Letter

• To Generate Confirmation Letter:

• From the home screen click Front Office > Guest List > Click the check box of the guest’s row

• Click the Printer button / Printer icon located at the right side of the screen > Choose
Confirmation Letter
The system will automatically open a new browser for the said document.

Guest Check-in

• To process guest Check-in:

• From the home screen click Menu button > Reservations > Reservation List > Click the check
box of the guest’s row > click the View button located at the right side > click View Folio

•  

• Click More Options button at the right side of the screen (3 dots icon)

• Click Check-in from the selection > Yes Do It

• Guest is now checked-in

Guest Registration Card

• To Generate Registration Card:

• From the home screen click Menu button > Front Office > Guest List > Click the check box of
the guest’s row

• Click the Printer button / Printer icon located at the right side of the screen > Choose
Registration Card> Yes Do It

The system will automatically open a new browser for the document.

Occupancy Room Charges

Room Charges

• To insert Room Charges:

• From the home screen click Menu button > Front Office > Guest List > Click the check box of
the guest’s row > click the View button located at the right side > click View Transactions

• Transaction Window will appear on the screen

• Click Insert Charges button (Basket icon) at the right side of the screen.

• Highlight the Code and Memo for Room Charge

• Click Select > Yes Do It

Other Charges
• Additional Charges row will appear under Sub – Folio A.

• To insert payments in for Sub – Folio A:

• From the home screen click Menu button > Front Office > Guest List > Click the check box of
the guest’s row > click the View button located at the right side > click View Transactions

• From the Transaction Window - Sub – Folio A Tab> Click Insert Payment (Dollar icon)

• Highlight Code and Memo for the desired payment Mode:

• Click Select > Yes Do It

Payments for Sub-Folio B

• From the Transaction Window - Sub – Folio B Tab> Click Insert Payment (Dollar icon)

• Highlight Code and Memo of City Ledger Payment

Guest Check-out

• To Check-out in-house guest:

• From the home screen click Menu button > Front Office > Guest List > Click the check box of the
guest’s row > click More Options button > Click Check-out from the selection > Yes Do It

• The system will automatically open another browser for the Guest Billing, user can export the
report to the activity folder.
Closing of Shift

• To Close the Shift:

• From the home screen click Menu button > Cashiering > Cashier Terminals > Click the Key icon to
close >input the amount to be remitted on

• Amount remitted field > Click Close Drawer

• Click Yes Do It > Click Generate to PDF