2920/302 MANAGEMENT INFORMATION SYSTEMS November 2022 Time: 3 hours THE KENYA NATIONAL EXAMINATIONS COUNCIL DIPLOMA IN INFORMATION COMMUNICATION TECHNOLOGY MODULE II MANAGEMENT INFORMATION SYSTEMS 3 hours INSTRUCTIONS TO CANDIDATES This paper consists of EIGHT questions Answer any FIVE of the EIGHT questions in the answer booklet provided. Candidates should answer the questions in English. This paper consists of 4 printed pages. Candidates should check the question paper to ascertain that all the pages are printed as indicated and that no questions are missing, © 2022 The Kenya National Examinations Council, Turn over(b) @ (b) © @ (b) (b) (c) (d) (b) 2920/302 November 2022 Outline four qualities of good information. (4 marks) Explain each of the following terms as used in organisational change: (i) automation; (2 marks) (ii) rationalization. (2 marks) John intends to acquire a new information system. Explain three factors that could influence his choice of this information system. (6 marks) Darcela Company uses a management information system for its operations. Explain three ethical issues the employees should consider when using this system. (6 marks) Outline four characteristics of an Information Society. (4 marks) Ken acquired a management information system through buying method. Explain three reasons that could have influenced the choice of this acquisition method. (6 marks) Differentiate between programmed and non-programmed decisions. (4 marks) Huta Institute has introduced an e-payment system for use by students. Explain three security control measures that could be put in place for safe use. (6 marks) Outline four effects of computer viruses to an information system. (4 marks) Describe cach of the following types of information systems: () Office Automation System; (2marks) (i) expert system. (2 marks) (iii) Knowledge Management System, (2 marks) Explain thee circumstances that could necessitate the use of outsourcing as an information system acquisition method. (6 marks) Distinguish between scheduled and on demand reports as used in management ‘information systems. (4 marks) utline four advantages of Group Decision Support Systems (GDSS). (4 marks) Dectech Company intends to safeguard its data against virus attacks, Describe three control measures that it could put in place. (6 marks) Limtech Company aligned its information system plan to the organisational plan. Explain three reasons that could have led to this alignment. (6 marks) Differentiate between perfective and preventive system maintenance. (4 marks) Outline four possible causes of information system project failure. (4 marks) Describe each of the following computer crime: (i) logic bomb; (2 marks) ii) denial of service.() @ (b) © @ ) © © 2920/302 November 2022 The employees of Jectech Company Ltd are resistant to a newly installed information system. Explain three reasons that could have led to this resistance. (6 marks) The management of a hospital intends to undertake an information system project. Explain three challenges the management is likely to face at the planning stage. (6 marks) Outline four components of a management information system, (4 marks) Describe three activities that are carried out during the project execution phase. (6 marks) A company is in the process of re-engineering its business procedures. Describe three categories of personnel involved in this process. (6 marks) Differentiate between piorals and ethics as used in management information systems. (4 marks) Explain two uses of Transaction Processing System (TPS) in an organisation. (4 marks) Distinguish between system resources and intangible resources as used in management information systems. * (4 marks) Explain three circumstances that could necessitate change in an organisation. (6 marks) Table | shows the sequence of activities and their respective duration in days for an ICT project. Use it to answer the questions that follow: Task Predecessor Duration (Days) A : 5 B A 15 c B 25 D B 15 E B 30 [F CD 10 G EF 10 H G 5 I H 5 Table 1 (Construct a network diagram for this project. (4: marks) (i) Identify the critical path of the project. (2 marks) Outline four benefits of using Work Breakdown Structure (WBS) technique to manage a project. (4 marks) 3 Turn over(b) () (d) 2920/302 November 2022 Figure | show a decision making technique used in a company. Use it to answer the questions that follow: Implementation (iii) Figure 1 @) identify this technique. (1 mark) (ii) name the stages labelled (i), (ii) and (iii). (3 marks) A technician carried out corrective maintenance on an information system. Explain three limitations of this maintenance. (6 marks) Maalik Company has acquired an information system in order to gain competitive advantage. Explain three ways this system could assist the company to achieve this goal. (6 marks) THIS IS THE LAST PRINTED PAGE.