Learner Workbook

LP5:
Project implementation
Learner Name and Surname
Learner ID
Company / Branch
Date
Learner Signature

SAQA ID 120383: Provide assistance in implementing and assuring project work meets quality
requirements; NQF Level 3, 6 Credits
SAQA ID 120387: Monitor, evaluate and communicate simple project schedules; NQF Level 4, 4 Credits
SAQA ID 120382: Plan, organise and support project meetings and workshops; NQF Level 4, 4 Credits

First Floor, West block Oakfields, 267 Oak Avenue, Ferndale, Randburg,
Tel: 011 027 8720,
Email: [email protected]
Table of Contents
CLASS ACTIVITIES..............................................................................................................................3
Class Activity 1: The need for consistent processes and standards to achieve quality............................3
Class Activity 2: Suggest actions, within own field of expertise, in support of the development of
quality project deliverables...................................................................................................................11
Class Activity 3: Conduct tests as per test plan and communicate test results......................................13
Class Activity 4: Monitor, evaluate and communicate simple project schedules..................................19
Class Activity 5: Explain the purpose, objective and scope of project meetings and/or workshops......25
Class Activity 6: Plan for a project meeting and/or workshop..............................................................27
Class Activity 7: Arrange and support a project meeting and/or workshop..........................................29
Reflection.............................................................................................................................................33
Facilitator Observation Checklist.........................................................................................................35

First Floor, West block Oakfields, 267 Oak Avenue, Ferndale, Randburg,
Tel: 011 027 8720,
Email: [email protected]
Class Activities
During and after the initial training the learner will be required to complete a number
of activities. These activities will be both individual and group activities (class
activities formative activities). The activities are numbered and are to be included in
the learner’s portfolio of evidence. These activities will measure the progress of the
learner through the programme. For authenticity reasons these activities must be
handwritten.

Class Activity 1: The need for consistent processes

and standards to achieve quality 120383.1
120383 EEK1
In small groups or individually, as per your facilitator’s
instructions, complete the following:
For discussion:
1. What do you mean by:
 A good car?
 A good teacher?
 A successful course?
 Good service?

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2. Read the specifications below / on the next page and highlight those that make
this a “good” car:

3. You want to buy a good, quality second-hand car. You can spend a maximum of
R155 000. Specify the qualities you would look for in the car:

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4. Think of everyday transactions and activities you carry out. List the criteria that
you apply to judging good quality and poor quality in goods and services:

Poor quality
Good quality

5. List 3 of the products/services you deliver in the course of your project work:

6. List 3 of the activities / tasks you carry out in the course of delivering your
product/service:

7. Define “quality” as it applies to your project’s products/ services and activities/

tasks:

Quality performance
Quality products/ services

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8. Identify ONE change that could be made to improve/ increase the performance
of your team:

9. Explain HOW implementing this change will enhance the performance of the
team:

10. Explain how this change ties in with:

 The organisational strategy (vision, mission)
 The business objectives for the year (company goals)
 The department’s objectives for the year
 The skills and behaviours the company regards as important

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11. Break this change up into steps/tasks and say what the best practice/ standard
is for each of the steps:

Step/ task Best Practice/ Standard

12. Write down your goal/objectives for this change in the SMART format:

Specific
Measurable
Achievable
Result-orientated
Timed

13. Draw up your basic action plan to achieve your goal:

Responsible
Steps Resources Start date End date
person

14. Explain the purpose of quality control on a project:

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15. Give examples of what could go wrong on your project if you did not apply
quality control measures:

16. Explain how performance measurement is both a quality control and risk
management issue:

17. List 5 different measurements you use/have used in your project work. Make
sure your measurement includes a number and a unit of measurement:

18. Explain what you understand by the term “quality stakeholders”::

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19. List the stakeholders who will be impacted by the change you suggested in
activity 3 and complete the Stakeholder Matrix below:

Potential
Stakeholder Strategies for
Assessment of
Stakeholder Interest(s) in the Obtaining Support
Impact
Project or Reducing
Obstacles

20. Explain how you will get the buy-in of the stakeholders who will have the most
impact on your change initiative. Why is their buy-in important?

21. Discuss which management style(s) you will use during the implementation of
this change and why:

22. Why, in your opinion, is total employee involvement and empowerment an

important aspect of producing a quality product/service?

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23. Suggest ways to inspire creativity and initiative amongst your project team
members:

24. We know that sharing information and communication are the basis of
empowering people. List some problems with communication that you have
encountered on your project:

25. Explain how you could improve the sharing of information in order to improve
the quality of project deliverables:

Place any extra evidence after this page, clearly marked for easy reference.

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 Class Activity 2: Suggest actions, within own field 120383.2
of expertise, in support of the development of 120383 EEK2
quality project deliverables 120383 EEK3
120383 EEK4
In small groups or individually, as per your facilitator’s 120383 EEK5
instructions, complete the following:
1. Draw up a Project Quality Plan in terms of the three deliverables you mentioned
in activity 1:

Quality Testing
Deliverable Quality procedure Purpose
Method

2. Based on your Quality Plan, make suggestions relating to the project

deliverables for ensuring a quality product/ service:

3. Make suggestions relating to technical work procedures to ensure a safe work

environment

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4. Make suggestions relating to technical work procedures to ensure quality
objectives can be met

5. Explain how your company is competing in the marketplace in terms of quality:

6. Explain how your company is striving to continually improve people, processes

and environments:

Place any extra evidence after this page, clearly marked for easy reference.

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 Class Activity 3: Conduct tests as per test plan and
communicate test results 120383.3
In small groups or individually, as per your facilitator’s
instructions, complete the following:
1. Benchmarking activity: Select an area of your project that needs improvement
and then answer the following questions:

Identify what you want to benchmark

Identify the leaders in that field

What do they do better?

Establish criteria for your improvement

plan:

2. Explain why established criteria and consistent practice are important in project
work and give examples from your own project:

3. Explain how you can get as close to “zero defects” as possible in a particular
area of your project work:

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4. How do you deal with deviations, non-conformances and exceptions in your
project work? Give an example of each:

5. Draw two check sheets consisting of 5 categories each, one referring to

defects/ deviations/ exceptions in your project work and the other referring to the
frequency of certain problems occurring in your project environment:
Defect type: Totals
1.
2.
3.
4.
5.

Types of problems: Totals

1.
2.
3.
4.
5.
6. Draw a Pareto Chart depicting % defects and types of defects in your project
work:

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7. Draw a flowchart depicting one of your project team’s work processes. Indicate
where errors are likely to be found by drawing an arrow pointing towards that
particular area:

8. Draw a Cause and Effect Diagram listing all the different causes that can be
attributed to a specific problem you have identified in your project processes:

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9. You have received the following frequency table from data collected by your
team members. Construct a histogram by plotting the groups on the X axis and
their frequencies on the y-axis:

Group Count
0-9 1
10-19 2
20-29 3
30-39 4
40-49 5
50-59 4
60-69 3
70-79 2
80-89 2
90-99 1

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10. Draw a scatter diagram:

This table shows the diameters (in inches) of a variety of cylindrical components
produced on a lathe and the time taken (in seconds) by the machinist to make
them.

Component Diameter Time

A 3.006 195
B 3.012 205
C 3.001 200
D 2.998 185
E 3.015 210
F 3.009 215
G 3.013 200
H 3.000 190
I 2.997 195
J 3.005 205
K 3.010 200
L 3.016 220
Draw a scatter diagram to illustrate this.

Remember: The time taken to make the component will depend on the diameter
of the component (although they might both depend on something else), so we plot
time vertically and diameter horizontally.

The lowest diameter is 2.997 and the highest is 3.016, so a horizontal scale from
2.990 to 3.020 will suffice.

The lowest time is 185 and the highest is 220 so a vertical scale from 180 to 220
will do

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11. Discuss: Which sample(s) would you want to investigate in the example of a
quality control chart below and why?

Place any extra evidence after this page, clearly marked for easy reference.

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 Class Activity 4: Monitor, evaluate and 120387
communicate simple project schedules 120387 EEK1
120387 EEK2
Complete the following in small groups / individually as 120387 EEK3
per the instructions from your facilitator:
1. Explain the necessity and value of a schedule in controlling project work:

2. Explain the importance of controlling changes to the duration of activities:

3. Explain how efforts to accelerate project schedules will usually increase project
risks:

4. Describe 4 situations/problems that can cause actual project performance to

differ from the planned schedule:

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5. Explain the usage of a baseline in controlling work on a project and give
examples from your own project experience:

6. Describe the impact of the following problems on a project and give examples of
each from your own experience or instances that you have heard/read about:
Flaws/Failures and
Impact Example
threats

1. Unreliable suppliers

2. Price increases

3. Lack of managerial
depth and talent

4. Missing key skills

5. Technological
incompatibility

6. Obsolete facilities

7. Complete a S-O-F-T Analysis on your latest project:

Strengths Opportunities
potentially positive internal factors potentially positive external factors

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 Flaws Threats
potentially negative internal factors potentially negative external factors

8. Discuss how you will minimise or eliminate 3 of the threats/ flaws you identified:
Threat/Flaw Plan

9. Discuss how you will enhance/capitalise on 3 strengths or opportunities:

Strength/Opportunity Plan

10. List the criteria you will apply to determine the status of your project:

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11. Explain which corrective actions you will take and to whom you will report if
your project status is:

Amber

Red

12. Discuss the shortcomings of Project C as if it were your project, based on

the information in your Learner Guide:

Contract
Design Schedule Cost
Project Name Admin
A
B
C

Contract Administration

Schedule

Cost

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13. Describe the corrective actions you would take in each case:

Contract Administration

Schedule

Cost

14. Explain what is meant by “Lessons Learned” and say why they are important
in the context of project work:

15. List 5 possible reasons why there may have to be changes to your project:

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16. Fill in the details (who, what, when, why, where and/or how) pertaining to your
Change Request Process:

Someone submits a CR

Assess the CR to see if

it's worth investigating

Document and
Communicate

Analyse the impact

Document and
Communicate

Approve the CR?

Document and
Communicate

Implement Change

Place any extra evidence after this page, clearly marked for easy reference.

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 Class Activity 5: Explain the purpose, objective and
scope of project meetings and/or workshops 120382.1
In small groups or individually, as per your facilitator’s
instructions, complete the following:
1. Give three examples of project meetings and workshops that you have
held/attended and describe their purpose:

Type of project meeting/workshop Purpose

2. The most common criticism of meetings is that there are too many of them.
Which of the following are problems that you’ve experienced with project
meetings you have attended/ run?
Problem ü
Meeting is too long
Meeting agenda contains too much
Meeting competes with other important meetings
Too many people are at the meeting
People who should have been there, are not
People who don’t need to be there, are and clutter up the dialogue
Meeting is poorly planned
Meeting is called for insufficient or unimportant reasons
Meeting is too long because of poor leadership
Meeting is allowed to end without concluding the business at hand
Attendees are unprepared to participate

3. Say how you would deal with two of the problems you’ve identified in 2:

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4. Calculate the approximate cost of one of your project team’s regular meetings:

Item Cost
Venue

Snacks

Coffee, tea, cold drinks

Transport costs

Stationery

No of attendees x hours x average hourly rate (see table in

Learner Guide)
Other

Other

Total
R
5. Describe the roles of 5 meeting/workshop participants and explain their
importance by giving examples:
Participant Role and importance

Place any extra evidence after this page, clearly marked for easy reference.

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 Class Activity 6: Plan for a project meeting and/or
workshop 120382.2
EEK1,3,4
In small groups or individually, as per your facilitator’s
instructions, complete the following:
1. Explain why certain dates, times and venues would be more suitable than
others for your next project meeting/workshop:

Dates/Days

Times

Venues

2. Explain why it is important to check that the physical arrangements for the
meeting are in order:

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3. Fill in the following checklist that you could use to arrange the necessary
facilities, venues and resources for your next project meeting:

Place any extra evidence after this page, clearly marked for easy reference

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 Class Activities

Class Activity 7: Arrange and support a project

meeting and/or workshop 120382.3
EEK2
In small groups or individually, as per your facilitator’s
instructions, complete the following:
1. Prepare a standardised project meeting/workshop invitation that you could use
as a template for future project meetings/workshops:

2. What is the purpose of an agenda?

3. Explain the procedure to be followed to place items on the agenda:

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 Class Activities

4. Explain the purpose of the Minutes of a meeting:

5. Why is it important that the Minutes are accurate?

6. How are inaccuracies in the Minutes dealt with during a meeting?

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 Class Activities

7. You have 10 minutes to study the Meeting Terminology in the back of your
Learner Guide carefully. When the 10 minutes are up, complete the following
definitions by summarising in your own words:

Formal meeting

Meeting in camera

Agenda

Minutes

Quorum

Motion

Resolution

Counter-proposal

Amendment

Point of order

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 Class Activities

8. List 5 documents that you will normally require for a project meeting:

9. Complete the following memo notifying attendees of your kickoff project

meeting. Include the agenda and their required input:

Place any extra evidence after this page, clearly marked for easy reference.

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 Reflection

Reflection 120383
120387
Individually complete the following:
120382

The purpose of reflection is for you to consider what you have learnt and how you
will use it in the future. Answer the following questions as honestly as you can:
1. After the training programme, I can now (tick):
 Describe and explain the need for consistent processes and standards to
achieve quality
 Suggest actions, within own field of expertise, in support of the development of
quality project deliverables
 Conduct tests as per test plan and communicating test results
 Describe and explain a range of project schedule control processes and
techniques
 Monitor actual project work versus planned work (baseline)
 Record and communicate schedule changes
 Explain the purpose, objective and scope of project meetings and / or
workshops.
 Plan for a project meeting and / or workshop.
 Arrange and support a project meeting and / or workshop

2. How would you apply what you have learnt during this skills programme in the
workplace?

3. What was the most significant thing you have learnt in this programme?

4. What do you think you still need to learn more about? (Action Plan)

5. What did you enjoy most about the training?

6. If there was something about the training that you could change, what would it be?

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 Reflection

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 Facilitator Observation Checklist

120383
Facilitator Observation Checklist 120387
The facilitator needs to provide feedback on the participation of each learner in the class: 120382
The purpose of the facilitator observation checklist is to provide the learner with feedback about his/her participation during the formative class
activities and also to highlight the observed strengths and perceived weaknesses that the learner displayed during the workshop and/or learning
programme.
The facilitator is required to complete the Facilitator Observation checklist for each learner in his/her Learner Workbook. The learner needs to
sign-off the document to confirm that he/she has received the observation feedback.

Learner Name Facilitator Name Date

Group / Completed Participation Comments on perceived strengths and weaknesses of the

Class Activity
Individual     learner

1. The need for consistent processes and

standards to achieve quality
2. Suggest actions, within own field of
expertise, in support of the development
of quality project deliverables
3. Conduct tests as per test plan and
communicate test results
4. Monitor, evaluate and communicate
simple project schedules
5. Explain the purpose, objective and
scope of project meetings and/or
workshop
6. Plan for a project meeting and/or
workshop

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 Facilitator Observation Checklist

Group / Completed Participation Comments on perceived strengths and weaknesses of the

Class Activity
Individual     learner

7. Arrange and support a project meeting

and/or workshop

8. Reflection Individual

Has the learner sufficiently demonstrated application of the following CCFO’s during the facilitated session?
CCFO2: CCFO4:
CCFO1: Work effectively with others as a member Collect, analyse, organise and critically
Identify and solve problems: of a team, group or organisation: evaluate information:
pertaining to the deviations and when providing assistance to others for CCFO3: so that support can be provided in the
exceptions against the project test plan the implementation and application of the development of quality project
N/A
related to the monitoring processes in the project quality requirements deliverables and to identify non-
control of the project schedule to ensure when monitoring, controlling and conformance
compliance with the plan responding to situations on the project pertaining to the successful execution of
schedule the project schedule

Yes / No Yes / No Yes / No Yes / No

CCFO7:
CCFO5: Demonstrate an understanding of the
CCFO6: world as a set of related systems:
Communicate effectively:
Use science and technology effectively where the provision of assistance in
with all project quality plan stakeholders CCFO8:
and critically: meeting quality requirements impacts on
to ensure assistance can be provided
the overall success of the project N/A
with all relevant stakeholders so as to to support monitoring, evaluating and outcomes
maintain buy-in to the project schedule reporting on schedules
understanding time, cost and deliverables
changes
are inter-dependant, and the impact of
stakeholders on the project outcome

Yes / No Yes / No Yes / No Yes / No

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 Facilitator Observation Checklist

Statement by the facilitator: Additional comments: (optional)

The learner has demonstrated sufficient Yes No
knowledge and skill during class to proceed
with the summative assessment (circle)

Learner Signature Facilitator Signature

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